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Troubleshooting
Your Upgrade
Clearing the Cache
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 1
Step 2
Upgraded Security Threat Response Manager from version
2008.2.0.41 to version 2008.2.r2.45.
If there are problems with the upgrade, you may encounter one of the folowing
error messages. If you do, follow the solution provided:
•
ERROR: Failed to run 'licenseconverterrunner.sh' script !
Please contact customer support for assistance with this
error.
Solution: Contact customer support for assistance with this error.
•
ERROR: Failed to run upgrade process!
Solution: Go to
Step 7
run the
command, the following error appears:
./setup
•
Kernel mismatch, running is 2.6.9-55.0.6.ELsmp and installed
is 2.6.9-67.ELsmp. Please reboot and try again.
Solution: Enter the
has rebooted, go to
For additional assistance, contact Juniper Networks Customer Support.
You need to clear your cache before you access the STRM interface:
Note: Make sure that you have Java Runtime Environment installed on your
system. You can download Java version 1.5.0_12 at the following web site:
http://java.com/.
To clear your Java cache:
On your desktop, select Start > Run. The Run window appears.
In the Open field, enter javaws.The Java Application Cache Viewer appears.
Click OK.
Click the User tab.
Select all STRM Admin Console entries.
Click Remove Selected Entries.
To clear the cache of your web browser:
Note: Before you clear the cache, make sure you only have one instance of your
browser open. If you have multiple versions of your browser open, the cache fails
to clear.
If you are using Internet Explorer 6.0, select Tools > Internet Options > Delete
Files.
If you are using Internet Explorer 7.0, select Tools > Internet Options > General
> Delete > Delete Files.
and restart the upgrade process. However, if after you
command to reboot your system. Once the system
reboot
Step 3
and restart the upgrade process.
Troubleshooting Your Upgrade
3
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