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Table 1: Features and Benefits
Feature
Network troubleshooting and
architecture analysis
Network design leadership
Testing of Juniper Networks
product features, functionality,
and interoperability
Informal technical and product
workshops
Network optimization and
enhancement analysis
Table 2: Service Specifications
JuniPer reSPOnSiBilitieS
Juniper Networks will:
• Establish a scope of effort for the Resident Consultant to assist the
customer with network planning and implementation-related activities
• Recruit and place the appropriate Resident Consultant
The Resident Consultant will:
• Work onsite at your location
• Focus on network troubleshooting and operations support along with
network and configuration analysis
• Provide design leadership
• Assist in testing Juniper Networks products, features, and functionality
• Apply industry recognized best practices to the design, planning, and
implementation of the network
• Conduct informal technical and product workshops with your internal
support teams
2
Feature DeScriPtiOn
Assists your operations staff with hands-on technical
issues with Juniper Networks products and technologies,
as well as other equipment in your network.
Assists your engineering staff as they design new features
and functionality into your network, giving you access to
the most specialized skills in the industry dedicated to
network design.
• Ensures that your Juniper Networks products integrate
and operate smoothly with equipment from other
vendors.
• Helps your organization introduce and take advantage
of new technologies and features.
• Helps accelerate restoration time and minimize
downtime.
Provides your staff and business users with informal and
onsite transfer of information.
• Your Resident Consultant understands best practices
and will proactively prevent issues that other customers
have experienced.
• Your Resident Consultant will use knowledge of your
network to assist in optimized network design, support,
and operational issues.
BeneFit
• Minimizes downtime and reduces operational costs to
accelerate revenue generating activities
• Helps avoid end user service-level agreement (SlA)
penalties
Accelerates, extends, and optimizes the value of high-
performance networking
• Accelerates deployment and availability of new services
and applications
• Speeds rollout of innovative and new ventures
• Accelerates readiness of employees, suppliers, and
partners
• Improves workforce productivity
• Delivers an unbeatable competitive advantage
• optimizes the value of high-performance networking to
meet constantly evolving business environments
cuStOmer reSPOnSiBilitieS
The customer will:
• Provide a suitable work environment for the Resident Consultant that
includes all required hardware, software, and facilities access, qualified
personnel including project management, and supporting resources to
accomplish objectives defined in the scope of work
• Provide access to the Internet, your network, and all required and
requested data needed to accomplish objectives defined in the scope of
work
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