Juniper RESIDENT ENGINEER Datasheet

RESIDENT ENgINEER
Product Overview
Whether your organization competes
in today's highly competitive and
dynamic market, or provides high value
public services, there is tremendous
pressure on your IT staff to continuously
adapt and scale your network so that
it realigns and evolves with business
initiatives. To accomplish this, staff
members must maintain their
expertise in a constantly growing list of
technologies and vendor products. The
ability to keep abreast of these rapidly
evolving technologies, while attempting
to deploy new network capabilities and
resource intensive network adaptation,
can strain internal resources, cause
costly network downtime, and impede
time-to-value for your network
investment.
The Resident Engineer provides organizations with the flexibility to use Juniper expertise
when and where it most benefits operations, without having to hire additional resources.
Additionally, it allows you to personalize the support provided to assure that your network
continues to scale and evolve based on your organization's unique requirements and
operational needs.
Service Description
Juniper Networks Resident Engineers are available for annual onsite engagements and
provide highly customized operational assistance to your organization. Bringing the most
specialized skills in the industry to your company, the Resident Engineer focuses on all
technical aspects of your Juniper Networks products. Because they work daily alongside
your staff at your location, Resident Engineers become intimately familiar with your unique
processes and requirements, your network's specific configurations and challenges, and
your staff's strengths and limitations. Thus, your Resident Engineer can help you avoid many
network issues before they arise—and is fully prepared to help resolve issues quickly when
they do occur. The Resident Engineer also assists with deployment of Juniper Networks
equipment, post cutover activities, and day-to-day operations for larger networks.
Typical Resident Engineer activities include:
• Analyzing network configurations
• Assisting with network inventory tracking and management to support the network
• Testing Juniper Networks product features and functionality
• Providing weekly updates on work in progress and current issues
• Providing informal technical and product workshops
• Troubleshooting the network and supporting operations
• Developing network and equipment operating procedures
• Evaluating technical specifications for interoperability
DATASHEET
1