Bose QuietComfort Ultra Troubleshooting

REBOOT THE EARBUDS
Ifthe earbuds or charging case are unresponsive, you can reboot tham
NOTE: Rebooting the earbudseiearstheearhud
other settings.
t. Removethe earbuds from the Bluetooth list on your device.
2. With the earbuds in the charging case and the case open,pressand hold the
button on the back of the case for 25 seconds until the earbuds status light blinks
white 2 timesv slowly blinks blue/ and then turns off.
NOTE: Make sure both earbuds are in the case and the case is open.
When the reboot is complete, the earbuds status light glows according to the
charging status (see page 38}. and the charging case status light glows
according to the battery level (see page 39).
UPDATE THE
The earbuds begin updating automatically when connected to the Bose Music app
and an update is available. Follow the app instructions.
UPDATE THE
Update the charging case using the Bose updater website. On your computer, visit:
btu.Bose.com and follow
IRCIJBLESHOOTING
AND CHARGING
EARBUDS
CHARGING CASE
the on-screen
CASE
device list ft doesntclear
instructions.