Appendix A Troubleshooting; Troubleshooting Chart - NETGEAR ProSafe GS510TP Hardware Installation Manual

Troubleshooting
A.
This chapter provides information about troubleshooting the NETGEAR Smart Switch. Topics
include the following:
•

Troubleshooting Chart

• Additional Troubleshooting Suggestions
Troubleshooting Chart
The following table lists symptoms, causes, and solutions of possible problems.
Table 4. Troubleshooting Chart
Symptom
Power LED is off.
Link LED is off or
intermittent.
File transfer is slow or
performance degradation
is a problem.
Cause
No power is received.
Port connection is not
working.
Half-duplex or full-duplex
setting on the switch and
the connected device are
not the same.
25
Solution
Check the power cord connections and the
connected device. Ensure all cables used are correct
and comply with Ethernet specifications.
Check the crimp on the connectors and make sure
that the plug is properly inserted and locked into the
port at both the switch and the connecting device.
Ensure all cables used are correct and comply with
Ethernet specifications. Check for a defective PC
adapter card, cable, or port by testing them in an
alternate environment where all products are
functioning.
Make sure the attached device is set to
auto-negotiate.
A