Novell SENTINEL 6.1 SP2 - REFERENCE GUIDE 02-2010 Reference Manual page 191

 Does the database allow a sqlplus login using the Novell dba account into the ESEC
schema?
Does querying on one of the table succeed?

 Does a select statement on a database table succeed?
Check the JDBC drivers, their locations and class path settings.

If Oracle, do they have Partitioning installed (provide "

and used?
Is the database being maintained by an administrator? By anyone?

 Has the database been modified by that administrator?
Is SDM being used to maintain the partitions and archive/delete the partitions to make

more room in the database?
Using SDM what is the current partition? Is it P_MAX?

7 Inspect whether the product environment settings are correct.
 Verify the sanity of User login shell scripts, environment variables, configurations, java
home settings.
Are the environment variable set to run the correct jvm?

 Verify the proper permissions on the folders for the installed product.
Check if any cron jobs are setup causing interference with our product's functionality.

If the product is installed on NFS mounts, check the sanity of NFS mounts & NFS/NIS

services.
8 Is there a possible memory leak?
 Obtain the statistics on how fast the memory is being consumed and by which process.
Gather the metrics of the events throughput per Collector.

Run the prstat command on Solaris. This will give the process runtime statistics.

 In Windows you can check the process size and handle count in task manager.
This issue, if not resolved, is now ready for escalation. Possible results of escalation are:
Configuration file changes

 Hot fixes or patches to your system
Enhancement request

Temporary workaround.

select * from v$version;
Sentinel Troubleshooting Checklist 191
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