Novell SENTINEL 6.1 SP2 - REFERENCE GUIDE 02-2010 Reference Manual page 189

Sentinel Troubleshooting
A
Checklist
This checklist is provided to aid in diagnosing a problem. By filling in this checklist, you can solve
common issues or reduce the amount of time needed to solve more complex issues.
Checklist
Table A-1
Checklist Item
Novell Version:
Novell Platform and OS Version:
Database Platform and OS
Version:
Sentinel Server Hardware
Configuration

Processor

Memory

Other
Database Server Hardware
Configuration

Processor

Memory

Other (if separate Box)
Database Storage Configuration
(NAS, SAN, Local and so on.)
Reporting Server OS and
Configuration
(Crystal Server)
NOTE: Depending upon how your Sentinel system is configured (distributed), you might need to
expand the above table. For instance additional information might be needed for DAS, Advisor,
Sentinel Control Center, Collector Builder and communication layer.
1 Check the Novell Customer Center (http://support.novell.com/
phone.html?sourceidint=suplnav4_phonesup)
Is this a known issue with a work-around?

Is this issue fixed in the latest patch release or hot-fix?

 Is this issue currently scheduled to be fixed in a future release?
Information
for your particular issue:
Example
V6.0
SuSE Linux Enterprise Server 10
Oracle 10.2.0.3 with critical patch
#5881721
4 CPU @ 3 GHz
5 GB RAM
4 CPU @ 3.0 GHz
8 GB RAM
Local with offsite backup
Crystal XI
SuSE Linux Enterprise Server 10
with MySQL
Sentinel Troubleshooting Checklist
A
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