Who Should Use Novell Customer Center; Key Features And Benefits - Novell CUSTOMER CENTER 2.3 - GUIDE 4-8-2009 Manual

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1.2 Who Should Use Novell Customer Center?

Novell Customer Center focuses on the following people:
Purchasers of SUSE Linux Enterprise products
IT managers
System administrators
Resellers
However, anyone responsible for purchasing, installing, or updating SUSE Linux products can
benefit from Novell Customer Center if they are given access rights by an Organization
Administrator, who is the administrative user of the account or another user with the same rights. If
you do not know who this user is, contact your internal support organization.
Novell Customer Center defines five types of users:
Organization Administrators control rights for the entire organization. They can add users,
groups, and other administrators, and they have administrative rights to all subscriptions for
that organization.
Group Administrators have administrative rights within a group of subscriptions that was
created by the Organization Administrator.
Organization Users have limited organization-level access to view all data and perform
limited actions.
Group Users have limited group-level access to view all data and perform all actions for the
specified group.
Entitled Users have activated a system by using a subscription owned by the organization or
have been granted rights to other subscriptions by a Group or Organization Administrator. User
access to the site is limited to information about that particular system unless the Group or
Organization Administrator grants rights to other subscriptions or systems.
To access Novell Customer Center, you need a Novell Login account. To see information about your
account or subscription, you either need to register the product or ask an Organization Administrator
to give you access to the information about the organization. For information about logging on to
your account and managing information, see

1.3 Key Features and Benefits

When you install a SUSE Linux Enterprise product such as SUSE Linux Enterprise Server or SUSE
Linux Enterprise Desktop, the install process provides an opportunity to automatically register the
system with Novell Customer Center. Registering helps you lower your product maintenance cost by
providing the following features:
An overview of supported products in an organization
Patches and updates for shipping Linux products from Novell
An order history for Novell products, subscriptions, and services
10 Novell Customer Center User Guide
Section 2.1, "Managing Your Account," on page 13.