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CUSTOMER CENTER 2.3 - GUIDE 4-8-2009
NOVELL CUSTOMER CENTER 2.3 - GUIDE 4-8-2009 Manuals
Manuals and User Guides for NOVELL CUSTOMER CENTER 2.3 - GUIDE 4-8-2009. We have
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NOVELL CUSTOMER CENTER 2.3 - GUIDE 4-8-2009 manual available for free PDF download: Manual
NOVELL CUSTOMER CENTER 2.3 - GUIDE 4-8-2009 Manual (80 pages)
Brand:
NOVELL
| Category:
Software
| Size: 1 MB
Table of Contents
Table of Contents
5
About this Guide
7
1 Introducing Novell Customer Center
9
System Requirements
9
Who Should Use Novell Customer Center
10
Key Features and Benefits
10
Key Features and Benefits for Purchasers
11
Key Features and Benefits for IT Managers
11
Key Features and Benefits for System Administrators
11
Future Enhancements
11
You Are in Control of Collected Data
12
2 Administering Your Novell Customer Center Account
13
Managing Your Account
13
Creating an Account
13
Logging in to Novell Customer Center
15
Managing Account Information
16
Receiving Notifications
18
Working with Organizations
19
How Organizations Are Created for You
20
Belonging to Multiple Organizations
20
Updating Organization Address Information
20
Viewing Another Organization
22
Requesting Access to an Organization's Account
22
Working with Users
23
Viewing User Information
24
Adding an Organization Administrator or an Organization User to an Organization
25
Removing Users from an Organization
26
Editing a User
28
Managing User Groups
29
Viewing User Groups
29
Creating, Editing, or Deleting a User Group
30
Adding Users to a Group
31
Removing Users from a Group
33
3 Managing Products and Systems
35
Managing Products and Subscriptions
35
3.1.1 Managing Products and Subscriptions
36
Activating a Retail or OEM Purchased Product or Subscription
36
Getting Your Activation Code from an Xla Purchase
36
Managing Products and Subscriptions
36
Viewing Basic Information about Your Product or Subscription
37
Monitoring Product and Subscription Renewals
39
Creating Subscription Compliance Reports
40
Renewing a Subscription
41
Editing a Description of Your Product or Subscription
42
Managing the Entitled Users of a Product or Subscription
44
Managing the Details of the Systems Where the Product Is Installed
46
Manually Adding Systems Without Internet Access
48
Moving a Product Subscription to Another Organization
49
Creating a Product or Subscription Group
51
Section 3.1.2, "Creating a Product or Subscription Group
51
Adding a Product or Subscription to a Group
52
Log in to Novell Customer Center as Described in Section 2.1.2, "Logging in to Novell Customer Center," on Page
52
Setting User Entitlements for a Subscription
53
Section 3.1.4, "Setting User Entitlements for a Subscription
53
Restricting Activation Rights for a Subscription
55
Section 3.1.5, "Restricting Activation Rights for a Subscription
55
Downloading Patches and Updates
56
Section 3.1.6, "Downloading Patches and Updates
56
Section 3.1.3, "Adding a Product or Subscription to a Group
52
Managing Systems
58
Viewing Your Installed Systems
58
Activating a System
59
Moving a System to a New Subscription
60
Placing Systems in Groups
61
Viewing Information about a System
63
Editing System Properties
64
Downloading Patches and Updates
66
Monitoring Contract History
68
Viewing an Organization's Order History
69
Working with Quotes
70
Viewing Details about a Quote
71
Accepting a Quote
72
Requesting Help
74
4 Managing Maintenance Support Benefits
77
A Documentation Updates
79
April 8, 2009
79
February 4, 2008
79
A.1 April 8, 2009
79
A.2 February 4, 2008
79
April 24, 2007
79
March 14, 2007
79
September 14, 2006
79
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