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Lenovo ThinkPad X1 Carbon Gen 12 User Manual
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Lenovo ThinkPad X1 Carbon Gen 12 User Manual

Lenovo ThinkPad X1 Carbon Gen 12 User Manual

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ThinkPad X1 Carbon Gen 12 and ThinkPad X1
2-in-1 Gen 9
User Guide

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Summary of Contents for Lenovo ThinkPad X1 Carbon Gen 12

  • Page 1 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 4 Generic Safety and Compliance Notices Third Edition (December 2024) © Copyright Lenovo 2024. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...
  • Page 5 Navigate the UEFI BIOS menu ..Lenovo apps ....Customize BIOS Defaults ..
  • Page 6 Startup problems ....Product documentation ..ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 7 ....123 Call Lenovo ....103 Before you contact Lenovo ..103...
  • Page 8 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 9 Discover your Lenovo notebook ® Thank you for choosing a Lenovo notebook! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product.
  • Page 10 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 11 Chapter 1. Meet your computer This chapter introduces the appearance, features and specifications of your computer. Front view Have a quick glance at the front view of your computer. ThinkPad X1 Carbon Gen 12 Description Description Item Item Microphone Infrared camera...
  • Page 12 Webcam privacy shutter Slide the webcam privacy shutter to cover or uncover the camera lens. It is designed to protect your privacy. ThinkPad X1 2-in-1 Gen 9 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 13 Description Description Item Item Microphone Infrared camera Webcam privacy shutter Touch screen* ® TrackPoint pointing stick Fingerprint reader Trackpad NFC (near field communication) mark TrackPoint buttons * for selected models Note: Depending on the model, your computer comes with either a Trackpad or a Haptic Touchpad. NFC function is only for selected models with a Trackpad.
  • Page 14 • “Log in with facial recognition (for selected models)” on page 40 • “Lock on leave function” on page 40 • “User Presence Sensing (for selected models)” on page 41 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 15 Side view Have a quick glance at ports on both sides of your computer. Description Description Item Item USB-A connector (USB 10Gbps, Always USB-C connector (Thunderbolt™ 4) On USB) Nano-SIM-card slot Power button USB-A connector (USB 5Gbps) Audio connector Security slot HDMI™...
  • Page 16 • “USB specifications” on page 8 • “Connect to a cellular network (for selected models)” on page 13 • “Manage power” on page 34 • “Lock the computer” on page 39 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 17 2. Insert a straightened paper clip into the hole to cut off power supply temporarily. 3. Connect your computer to ac power and then turn on your computer. Note: If your computer is still no response, you can call Lenovo Customer Support Center to get further help.
  • Page 18 * for selected models USB specifications Get to know more USB specifications. Note: Depending on the model, some USB connectors might not be available on your computer. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 19 • Connect to USB-C accessories to help expand your computer • USB-C connector (USB 10Gbps) functionality. To purchase USB-C accessories, go to https:// • USB-C connector (Thunderbolt 3) www.lenovo.com/accessories • USB-C connector (Thunderbolt 4) • USB-C connector (USB4 40Gbps) • USB-C connector (DP Alt mode DP 2.1) Chapter 1...
  • Page 20 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 21 • “Check the battery status” on page 34 • “Charge the computer with ac power” on page 34 Complete the operating system setup Before exploring your computer, you need to complete the operating system setup. The setup includes but is not limited to: © Copyright Lenovo 2024...
  • Page 22 Connect to the wired Ethernet To connect your computer to a local network, you need a Lenovo USB-C to Ethernet Adapter. Lenovo USB- C to Ethernet Adapter is available as an option and shipped with some computer models. You can purchase one from Lenovo at https://www.lenovo.com/accessories...
  • Page 23 Connect to a cellular network (for selected models) To connect a 4G or 5G cellular data network, you must have a wireless wide area network (WWAN) module and a nano-SIM card installed. The nano-SIM card might come with your computer by countries or regions. If no nano-SIM card is shipped, you will need to purchase one from authorized service carriers.
  • Page 24 Function description • Launch Copilot in Windows. • Launch Windows Search. Note: The function varies by countries or regions. Open the context menu of the current active app. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 25 You can customize keyboard settings in Vantage app. To customize detailed settings, open the Vantage app, and then click Device ➙ Input & Accessories. For more keyboard shortcuts, go to https://support.lenovo.com/solutions/windows-support Use the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
  • Page 26 Open theStart menu, and then click Settings ➙ Bluetooth & devices ➙ Touchpad. Step 2. In the Sensel Haptic Touchpad section, click Settings. Step 3. In the TrackPoint Buttons section, turn off Use top zone as TrackPoint buttons.. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 27 Replace the pointing-stick nonslip cap Follow below illustration to replace the pointing-stick nonslip cap. Note: Ensure that the new red cap has grooves Use the Haptic Touchpad You can use the Haptic Touchpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse.
  • Page 28 • If the trackpad or Haptic Touchpad surface is stained with oil, turn off the computer first. Then, gently wipe the trackpad or Haptic Touchpad surface with a soft and lint-free cloth moistened with lukewarm water or computer cleaner. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 29 For more gestures, see the help information of the pointing device. One-and-two-finger touch gestures To do this Gesture One finger taps once. Select an item. One finger taps twice. Open an item. Two fingers tap twice quickly. Display a shortcut menu. Two fingers stretch out.
  • Page 30 Three-and-four-finger touch gestures To do this Gesture Three fingers tap once. Open search window. Four fingers tap once. Open notification center. Three- or four-finger swipes up. Show all windows. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 31 To do this Gesture Three- or four-finger swipes down. Show the desktop. Three- or four-finger swipes left or right. Switch between open apps or windows. Disable the Trackpad or Haptic Touchpad The Trackpad or Haptic Touchpad is enabled by default. To disable the Trackpad or Haptic Touchpad: Step 1.
  • Page 32 Open the widget panel. Swipe from the right. Open notification center. Two-finger touch gesture To do this Gesture Move two fingers towards. Zoom out. Spread two fingers apart. Zoom in. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 33 Three-and-four-finger touch gesture To do this Gesture Swipe with three fingers up. Show all open windows. Swipe with three fingers down. Show the desktop. Swipe with three fingers to the left or right. Switch apps. Swipe with four fingers to the left or right. Switch desktops.
  • Page 34 Press Windows logo key+K and then select a wireless display to connect with. Set the display mode Press or Fn key+ and then select a display mode of your preference. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 35 Change display settings You can change the settings for both the computer display and the external display, such as the main or the secondary display, brightness, resolution, and orientation. To change the settings, do the following: Step 1. Right-click a blank area on the desktop and select Display settings. Step 2.
  • Page 36 View a slide show. Use Lenovo Slim Pen (for selected models) Lenovo Slim Pen (hereafter referred to as the pen) enables a more precise and easier way of selecting, writing and sketching. It attaches magnetically to your computer. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 37 • The default function of each barrel button might vary in different apps. • To customize the barrel button functions, use Lenovo Pen Settings. You can also check the battery life on your pen in Lenovo Pen Settings. If Lenovo Pen Settings is not installed on your computer, download and install the latest WinTab driver from https://support.lenovo.com...
  • Page 38 • The pen contains pressure sensors. Apply an appropriate amount of pressure when writing on the screen. Do not subject the pen to shock or vibration. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 39 This section introduces Lenovo apps that can enrich your computing experience and improve productivity. Lenovo Commercial Vantage The Lenovo Commercial Vantage app (hereafter referred to as Vantage app) is a customized one-stop solution to help you maintain your computer with automated updates and fixes, configure hardware settings, and get personalized support.
  • Page 40 – Virtual presenter: Overlay your face on any materials you want to present like a presentation. • Privacy – Privacy Alert: An alert icon appears on your computer screen when a shoulder surfer appears behind you. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 41 • Some features might not be able to be used at the same time. • The Lenovo View app periodically updates features to improve your camera and video call experience. The feature description might be different from that on your actual user interface.
  • Page 42 The list provides options and one volume bar to test your microphone. • Voice typing You can convert the speech to text in the text box. Click START VOICE TYPING to invoke the text box. • Battery ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 43 You can extend the battery lifespan and health by setting the charging threshold below 100%. To set the threshold, enable the feature and click ADJUST THRESHOLD. Then set the charge threshold in the Vantage app. • Audio playback You can select the output device of your preference and set the volume of your selected channel or mute •...
  • Page 44 Note: Some models might not ship with ac adapters or power cords. Use only the certified adapters and power cords that comply with the requirements of relevant national standards (such as UL/EN/IEC 62368-1) to charge the product. It is recommended to use the Lenovo qualified adapters. Unqualified adapters may cause hazards. You can refer to https://www.lenovo.com/us/en/compliance/eu-doc...
  • Page 45 Charge your computer with P-to-P 2.0 charging function Both USB-C connectors (Thunderbolt 4) on the computer feature the Lenovo-unique P-to-P 2.0 (Peer to Peer 2.0) charging function. Note: The actual charging speed of your computer depends on many factors, such as the remaining battery power of the computers, the wattage of the ac power adapter, and whether you are using the computers.
  • Page 46 Type Device Manager in the Windows search box and then press Enter. Step 2. Locate the Bluetooth adapter. Right-click and select Update driver. Step 3. Select Search automatically for drivers, and then follow the on-screen instructions. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 47 Set up an NFC connection Simply tap and connect your computer and another NFC-enabled device over a few centimeters or inches. If your computer supports NFC, you will see an NFC mark or label around the trackpad area. To turn on NFC: Step 1.
  • Page 48 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 49 Note: The slot supports cable locks that conform to the Kensington NanoSaver lock standards using Cleat™ locking technology. You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo is not responsible for the locking device and security feature. You can purchase the cable locks at https://smartfind.lenovo.com Log in with fingerprint recognition You can log in to the computer with your fingerprint.
  • Page 50 Lock on leave function (for selected models) Your computer with FHD camera supports the lock on leave function with ultrasound-based human presence detection, providing added security and improving battery life. Notes: ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 51 • The lock on leave function does not work if you set the power options to never turn off the display. • For some countries or regions, the lock on leave function might be disabled according to local regulations. Change the settings from the UEFI BIOS To enable or disable lock on leave function in UEFI BIOS menu: Step 1.
  • Page 52 This function is disabled by default. You can press F12 or Fn+D to enable it. You will be prompted by the on- screen icon every time the function is enabled or disabled. You can press to increase the privacy level or to decrease the privacy level. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 53 To check the type of your M.2 solid-state drive: Step 1. Restart the computer. When the logo screen is displayed, press F10 to enter the Lenovo diagnostics window. On the TOOLS tab, select SYSTEM INFORMATION ➙ STORAGE using the arrow keys.
  • Page 54 The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.
  • Page 55 Step 6. Press F10 to save changes and exit the UEFI BIOS menu. If you have not set a supervisor password, contact a Lenovo-authorized service provider to have the system management password removed. What to do if you forget your NVMe password Follow the instructions to remove the power-on password if you forget your NVMe password.
  • Page 56 Lenovo cannot reset your passwords or recover data from the storage drive. You can contact a Lenovo authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself.
  • Page 57 Click Yes in the displayed window to confirm the device you selected If you set a power-on password, you are prompted to enter the correct password. The User operation request window is displayed. You are prompted to press the button on the connected FIDO2 USB device, and then follow the on-screen instructions to close the window.
  • Page 58 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 59 Note: The Lenovo BIOS Simulator Center makes periodic updates of the settings. The UEFI BIOS simulator interface and description of settings might be different from that on your actual user interface. Customize BIOS Defaults The feature provides a solution to backup your preferred BIOS Setup settings.
  • Page 60 F4 blinking sequentially to indicate the progress. Do not press the power button to interrupt the process. Wait a few minutes until the logo screen is displayed. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 61 Scroll down to the bottom. Click Get help and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 62 For more solutions to audio problems, go to https://support.lenovo.com/solutions/ht501860 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 63 Keyboard problems My keyboard does not work Problem: What should I do if my keyboard does not work? Solution: If your keyboard does not work or types wrong characters, try the following solutions one by one to troubleshoot and fix the issue: 1.
  • Page 64 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist My keyboard backlight does not work Problem: What should I do if my keyboard backlight does not work?
  • Page 65 5. Update UEFI BIOS to the latest version. For details, refer to “UEFI BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 66 Select Diagnostics or Lenovo Diagnostics and run a battery test to check for hardware issues. c. Follow on-screen instructions to fix the issue. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 67 2. In the search box of the Get Help app, type troubleshoot BSOD error. 3. Follow the guided walkthrough. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 68 4) In the popup window, select Uninstall. 5) If you're asked to confirm your choice, select Yes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 69 Right-click the display driver and select Properties. d. Under Driver, select Roll Back Driver and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 70 Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 71 5) Restart your computer. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 72 Note: During the enrollment, it is recommended that you follow the on-screen instructions to enroll the full image of your fingerprint. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 73 Right-click the touchpad, and select Properties. d. Under Driver, select Roll Back Driver and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 74 Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu. b. Select Config ➙ Keyboard/Mouse, then turn on the TrackPoint switch. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 75 Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 76 5. Update the UEFI BIOS or device drivers to the latest version. For details, see “UEFI BIOS problems” or “Driver problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 77 2. Go to a service center in your area for professional support. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 78 Right-click the USB device you would like to update. e. Select Update driver and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 79 4. Connect the USB drive to your computer, select it and then click Next. 5. Click Create to start the recovery drive creation process. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 80 If Windows does not reinstall the driver automatically, open device manager and click Action ➙ Scan for hardware changes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 81 8. Contact your Internet service provider to check if there are any issues with your internet plan or connection. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 82 4. Turn off the computer and disconnect the computer from ac power and all connected cables. Wait a few minutes. Then, reconnect to ac power and turn on the computer. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 83 3. Update the UEFI BIOS to the latest version. For details, refer to “UEFI BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 84 Select Temporary files, select the item you want to delete, and then click Remove files. Note: The selected files and their data will be permanently deleted. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 85 Clear Allow the computer to turn off this device to save power under the Power management tab. e. Follow the on-screen instructions to save your changes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 86 5. Reset the UEFI BIOS to factory default settings. Then, restart your computer. For details, refer to “BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 87 If you cannot enable or disable secure boot by the above mentioned method, try to change your computer settings. Refer to https://support.microsoft.com/secure_boot If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 88 Wait about 1 minute. Then, press the power button to turn on your computer again. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 89 Depending on your specific situation, you can choose from different recovery options. For details, go to https://support.microsoft.com/windows_recovery 12. Use memory module(s) with higher speed. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 90 Note: If your device is connected to a network, network policy settings might prevent you from completing the step. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 91 1. Sign in to your computer with the local administrator account. 2. Follow on-screen instructions to reset your password. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 92 6. Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 93 BIOS before attempting system installation. 5. Reinstall the Windows system. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 94 3. Ensure that the available disk space of your computer meets the requirement of the new Windows operating system. 4. Upgrade the system again. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 95 You suspect your device has been infected. Use installation media to reinstall Windows operating system. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 96 2. If an update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 97 2. Reinstall the driver. Find general solutions, go to https://support.lenovo.com/solutions/HT105331 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist UEFI BIOS problems...
  • Page 98 2. If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 99 33% to 65% LED indicators on Esc, F1 and F4 blink simultaneously 66% to 100% If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 100 If the solid-state drive firmware update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 101 If the solid-state drive firmware update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 102 Select Keep my files or Remove everything as you prefer. d. Follow the on-screen instructions to complete the reset. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
  • Page 103 IMEI number. • Parts lookup and purchase: . You can find service parts by serial https://support.lenovo.com/parts-lookup number or machine type. • Lenovo BIOS Simulation Center: . You can explore the BIOS https://download.lenovo.com/bsco/index.html settings of your device. • Additional services purchase: https://pcsupport.lenovo.com/warrantyupgrade...
  • Page 104 – Generic Safety and Compliance Notices: Compliance, accessibility, RoHS, and other information – Regulatory Notice: Regulatory notices for wireless modules Lenovo responsibility • Accessibility information: https://www.lenovo.com/accessibility • Environment information: https://www.lenovo.com/us/en/sustainability-operational-impact • Product security: https://www.lenovo.com/us/en/product-security/landing/ ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 105 Scan the QR code on the base cover assembly to view the following information: • Your product information and warranty status • The latest Lenovo-verified drivers and software • Troubleshooting and diagnosing solutions when hardware or software issue is encountered •...
  • Page 106 How do I enter the UEFI BIOS Restart the computer. When the logo screen is displayed, press F1 to enter the menu? UEFI BIOS menu. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 107 The test lasts for about 20 seconds and then exits automatically. You also can press the power button to exit the test. 2. Contact Lenovo for support and provide the test result. See “Call Lenovo” on page 103. Chapter 7...
  • Page 108 If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 103. Message Solution The computer turned off because the battery power is low.
  • Page 109 • We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.
  • Page 110 Lenovo Memory Self Repair (for Intel models only) Lenovo Memory Self Repair (hereafter referred to as repair tool) enables you to repair memory single-bit or single-row failure with internal redundant resources. It is recommended that you use the repair tool in the following situations: •...
  • Page 111 “Call Lenovo” on page 103 Diagnose and troubleshoot your computer This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.
  • Page 112 Windows operating system. • In other countries and regions, the Genuine Microsoft label is required only on computer models licensed for Windows Pro editions. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 113 In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition license downgrade rights. Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the needed information before you contact Lenovo.
  • Page 114 If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.
  • Page 115 Note: Replacement of any parts not listed above, including the built-in rechargeable battery, should be done by a qualified repair technician or by ensuring that you carefully follow all instructions provided by Lenovo. You can also find Lenovo-Authorized repair facilities by going to https://support.lenovo.com/partnerlocator...
  • Page 116 Generic Safety and Compliance Notices and print the following instructions. Notes: • Wireless WAN ready model identifies that product has preinstalled wireless WAN antennas and allows a user-installable wireless WAN module. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 117 • Only wireless WAN model or wireless WAN ready model is allowed to install the optional Lenovo wireless WAN module. Attention: Do not touch the contact edge of the wireless WAN module. Otherwise, the wireless WAN module might get damaged.
  • Page 118 The cable routing is different for 4G wireless WAN module and 5G wireless WAN module. Ensure that the antenna cables are installed appropriately when installing a wireless WWAN module. Type one – 4G wireless WAN module with 2 connectors ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 119 Type two – 4G wireless WAN module with 4 connectors Type three – 5G wireless WAN module Chapter 7 Help and support...
  • Page 120 • Keep the tape attached away from the speaker. • Ensure that the orange cable does not touch the speaker. • Ensure that the blue cable does not touch the thermal fan. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 121 • Do not remove the plastic cover from new antenna connectors until you install the new antennas. M.2 solid-state drive Follow the instructions to replace the M.2 solid-state drive. Before you start, read Generic Safety and Compliance Notices and print the following instructions. Attention: •...
  • Page 122 This topic provides instructions on how to purchase accessories or additional services. Accessories Lenovo has a number of hardware accessories and upgrades to help expand the functionality of your computer. Accessories include memory modules, storage devices, network cards, power adapters, keyboards, mice, and so on.
  • Page 123 Service availability and service names might vary by country or region. Chapter 7 Help and support...
  • Page 124 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 125 China only / for India only Further compliance information related to your product is available at https://www.lenovo.com/compliance Table 1. Korean Minimum Energy Performance Standard (MEPS) value (For ThinkPad X1 Carbon Gen 12) Energy efficiency labeling Energy efficiency information Computer type...
  • Page 126 The following illustration shows the antenna locations on ThinkPad X1 Carbon Gen 12: Wireless LAN antenna (main and auxiliary) Wireless WAN antenna (MIMO1)* Wireless WAN antenna (main)* Wireless WAN antenna (auxiliary)* Wireless WAN antenna (MIMO2)* ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 127 The following illustration shows the antenna locations on ThinkPad X1 2-in-1 Gen 9: Wireless LAN antenna (auxiliary) Wireless LAN antenna (main) Wireless WAN antenna (MIMO1)* Wireless WAN antenna (main)* Wireless WAN antenna (auxiliary)* Wireless WAN antenna (MIMO2)* Operating environment This section provides information about the operating environment of your computer. Maximum altitude (without pressurization) 3048 m (10 000 ft) Temperature...
  • Page 128 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 129 Appendix B. Accessibility features Lenovo is committed to making information technology accessible to everyone, including individuals with hearing, vision, mobility, cognitive, or speech disabilities. To get the most up-to-date and detailed accessibility features information for the product, go to https://support.lenovo.com/docs/product_accessibility_ features ©...
  • Page 130 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 131 Appendix C. Notice for USB connector name update The USB Implementers Forum published a revision of the guideline for USB connector names in September, 2022. Lenovo follows the revised guideline and updates USB connector names accordingly. You can refer to the table below for naming update details.
  • Page 132 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 133 Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 134 Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.

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