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Lenovo 21KFS2AK00 User Manual
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Lenovo 21KFS2AK00 User Manual

Lenovo 21KFS2AK00 User Manual

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ThinkPad X1 Carbon Gen 12 and ThinkPad X1
2-in-1 Gen 9
User Guide

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Summary of Contents for Lenovo 21KFS2AK00

  • Page 1 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 4 Generic Safety and Compliance Notices Second Edition (August 2024) © Copyright Lenovo 2024. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...
  • Page 5 Navigate the UEFI BIOS menu ..Lenovo apps ....Customize BIOS Defaults ..
  • Page 6 Windows label ....Call Lenovo ....Chapter 7. Help and support ..65 Before you contact Lenovo .
  • Page 7 Discover your Lenovo notebook ® Thank you for choosing a Lenovo notebook! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product.
  • Page 8 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 9 This chapter introduces the appearance, features and specifications of your computer. Front view Have a quick glance at the front view of your computer. ThinkPad X1 Carbon Gen 12 Description Description Item Item Microphone Infrared camera Webcam privacy shutter Touch screen* © Copyright Lenovo 2024...
  • Page 10 Description Description Item Item ® TrackPoint pointing stick Fingerprint reader NFC (near field communication) mark Trackpad TrackPoint buttons * for selected models Note: Depending on the model, your computer comes with either a Trackpad or a Haptic Touchpad. NFC function is only for selected models with a Trackpad. Webcam privacy shutter Slide the webcam privacy shutter to cover or uncover the camera lens.
  • Page 11 Description Description Item Item Microphone Infrared camera Webcam privacy shutter Touch screen* ® TrackPoint pointing stick Fingerprint reader Trackpad NFC (near field communication) mark TrackPoint buttons * for selected models Note: Depending on the model, your computer comes with either a Trackpad or a Haptic Touchpad. NFC function is only for selected models with a Trackpad.
  • Page 12 Webcam privacy shutter Slide the webcam privacy shutter to cover or uncover the camera lens. It is designed to protect your privacy. Related topics • “Use the TrackPoint pointing device” on page 15 • “Use the Haptic Touchpad” on page 17 •...
  • Page 13 Side view Have a quick glance at ports on both sides of your computer. Description Description Item Item USB-A connector (USB 10Gbps, Always USB-C connector (Thunderbolt™ 4) On USB) Nano-SIM-card slot Power button USB-A connector (USB 5Gbps) Audio connector Security slot HDMI™...
  • Page 14 Related topics • “USB specifications” on page 8 • “Connect to a cellular network (for selected models)” on page 13 • “Manage power” on page 34 • “Lock the computer” on page 39 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 15 2. Insert a straightened paper clip into the hole to cut off power supply temporarily. 3. Connect your computer to ac power and then turn on your computer. Note: If your computer is still no response, you can call Lenovo Customer Support Center to get further help.
  • Page 16 • Eye Comfort certified* • Face authentication • User Presence Sensing* • Human presence detection* • Fingerprint reader Security features • Lenovo View Privacy Guard* • Lenovo View Privacy Alert* • ePrivacy panel* • Trusted Platform Module (TPM) 2.0* • Bluetooth • NFC* •...
  • Page 17 • Connect to USB-C accessories to help expand your computer • USB-C connector (USB 10Gbps) functionality. To purchase USB-C accessories, go to https:// • USB-C connector (Thunderbolt 3) www.lenovo.com/accessories • USB-C connector (Thunderbolt 4) • USB-C connector (USB4 40Gbps) • USB-C connector (DP Alt mode DP 2.1) Chapter 1...
  • Page 18 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 19 • “Check the battery status” on page 34 • “Charge the computer with ac power” on page 34 Complete the operating system setup Before exploring your computer, you need to complete the operating system setup. The setup includes but is not limited to: © Copyright Lenovo 2024...
  • Page 20 Connect to the wired Ethernet To connect your computer to a local network, you need a Lenovo USB-C to Ethernet Adapter. Lenovo USB- C to Ethernet Adapter is available as an option and shipped with some computer models. You can purchase one from Lenovo at https://www.lenovo.com/accessories...
  • Page 21 Connect to a cellular network (for selected models) To connect a 4G or 5G cellular data network, you must have a wireless wide area network (WWAN) module and a nano-SIM card installed. The nano-SIM card might come with your computer by countries or regions. If no nano-SIM card is shipped, you will need to purchase one from authorized service carriers.
  • Page 22 Interact with your computer Explore various ways to interact with your computer. Use the keyboard shortcuts Keyboard shortcuts are keys or combinations of keys that provide a quick way to perform particular functions. They help you work more efficiently. The following tables introduce the functions of keyboard shortcuts. FnLock and function keys Key / Key combination Function description...
  • Page 23 You can customize keyboard settings in Vantage app. To customize detailed settings, open the Vantage app, and then click Device ➙ Input & Accessories. For more keyboard shortcuts, go to https://support.lenovo.com/solutions/windows-support Use the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
  • Page 24 TrackPoint pointing stick Use your finger to apply pressure to the pointing-stick nonslip cap (hereafter referred to as the red cap) in any direction parallel to the keyboard. The pointer on the screen moves accordingly. The higher the pressure applied, the faster the pointer moves. Your computer supports TrackPoint Quick Menu, see “TrackPoint Quick Menu”...
  • Page 25 Replace the pointing-stick nonslip cap Follow below illustration to replace the pointing-stick nonslip cap. Note: Ensure that the new red cap has grooves Use the Haptic Touchpad You can use the Haptic Touchpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse.
  • Page 26 Description Description Item Item Right-click zone Left-click zone Use the Trackpad You can use the Trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. It is ideal for you to use for occasions with high portability requirements, for example, business trips. Description Description Item...
  • Page 27 For more gestures, see the help information of the pointing device. One-and-two-finger touch gestures To do this Gesture One finger taps once. Select an item. One finger taps twice. Open an item. Two fingers tap twice quickly. Display a shortcut menu. Two fingers stretch out.
  • Page 28 To do this Gesture Two fingers pinch in. Zoom out. Two fingers slide horizontally or vertically. Scroll through items. Three-and-four-finger touch gestures To do this Gesture Three fingers tap once. Open search window. Four fingers tap once. Open notification center. Three- or four-finger swipes up.
  • Page 29 To do this Gesture Three- or four-finger swipes down. Show the desktop. Three- or four-finger swipes left or right. Switch between open apps or windows. Disable the Trackpad or Haptic Touchpad The Trackpad or Haptic Touchpad is enabled by default. To disable the Trackpad or Haptic Touchpad: Step 1.
  • Page 30 One-finger touch gesture To do this Gesture Tap and hold. Open a shortcut menu. Swipe from the left. Open the widget panel. Swipe from the right. Open notification center. Two-finger touch gesture To do this Gesture Move two fingers towards. Zoom out.
  • Page 31 Three-and-four-finger touch gesture To do this Gesture Swipe with three fingers up. Show all open windows. Swipe with three fingers down. Show the desktop. Swipe with three fingers to the left or right. Switch apps. Swipe with four fingers to the left or right. Switch desktops.
  • Page 32 Step 7. If the touch screen still cannot work normally, the touch screen might get damaged. You can call Lenovo Customer Support Center to get further help. Connect to an external display Connect your computer to a projector or a monitor to give presentations or expand your workspace.
  • Page 33 Change display settings You can change the settings for both the computer display and the external display, such as the main or the secondary display, brightness, resolution, and orientation. To change the settings, do the following: Step 1. Right-click a blank area on the desktop and select Display settings. Step 2.
  • Page 34 View a slide show. Use Lenovo Slim Pen (for selected models) Lenovo Slim Pen (hereafter referred to as the pen) enables a more precise and easier way of selecting, writing and sketching. It attaches magnetically to your computer. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 35 • The default function of each barrel button might vary in different apps. • To customize the barrel button functions, use Lenovo Pen Settings. You can also check the battery life on your pen in Lenovo Pen Settings. If Lenovo Pen Settings is not installed on your computer, download and install the latest WinTab driver from https://support.lenovo.com...
  • Page 36 Place the pen Attach the pen to the magnetic side of your computer. Depending on different scenarios, the pen should be attached to different magnetic sides as shown. • Attach the pen to the right side of the display for temporal using. •...
  • Page 37 This section introduces Lenovo apps that can enrich your computing experience and improve productivity. Lenovo Commercial Vantage The Lenovo Commercial Vantage app (hereafter referred to as Vantage app) is a customized one-stop solution to help you maintain your computer with automated updates and fixes, configure hardware settings, and get personalized support.
  • Page 38 • Collaboration – Background Removal: Conceal the background during a video call to keep the focus on you. – Auto-framing: Automatically keep your face centered in the video call when you move around. – Virtual presenter: Overlay your face on any materials you want to present like a presentation. •...
  • Page 39 • Some features might not be able to be used at the same time. • The Lenovo View app periodically updates features to improve your camera and video call experience. The feature description might be different from that on your actual user interface.
  • Page 40 Launch the TrackPoint Quick Menu Double-tap the TrackPoint pointing stick to launch the TrackPoint Quick Menu. You can also set single- tapping as the launch gesture. Note: If the TrackPoint Quick Menu does not pop up after you use the launch gesture, this case might be caused by the displacement of the TrackPoint pointing stick due to too much force applied on it.
  • Page 41 You can extend the battery lifespan and health by setting the charging threshold below 100%. To set the threshold, enable the feature and click ADJUST THRESHOLD. Then set the charge threshold in the Vantage app. • Audio playback You can select the output device of your preference and set the volume of your selected channel or mute •...
  • Page 42 Note: Some models may not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...
  • Page 43 Charge your computer with P-to-P 2.0 charging function Both USB-C connectors (Thunderbolt 4) on the computer feature the Lenovo-unique P-to-P 2.0 (Peer to Peer 2.0) charging function. Note: The actual charging speed of your computer depends on many factors, such as the remaining battery power of the computers, the wattage of the ac power adapter, and whether you are using the computers.
  • Page 44 Enable Flip to Start Your computer supports Flip to Start feature. If you enable this feature, the computer will start up automatically without pressing power on button when you open the lid. Flip to Start feature is disabled by default. To enable Flip to Start feature, 1.
  • Page 45 Set up an NFC connection Simply tap and connect your computer and another NFC-enabled device over a few centimeters or inches. If your computer supports NFC, you will see an NFC mark or label around the trackpad area. To turn on NFC: Step 1.
  • Page 46 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 47 Note: The slot supports cable locks that conform to the Kensington NanoSaver lock standards using Cleat™ locking technology. You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo is not responsible for the locking device and security feature. You can purchase the cable locks at https://smartfind.lenovo.com Log in with fingerprint recognition You can log in to the computer with your fingerprint.
  • Page 48 Note: You can associate your fingerprints with your power-on password and NVMe password. See “Associate your fingerprints with passwords (for selected models)” on page 46. Maintenance tips: • Do not scratch the surface of the reader with anything hard or sharp. •...
  • Page 49 • The lock on leave function does not work if you set the power options to never turn off the display. • For some countries or regions, the lock on leave function might be disabled according to local regulations. Change the settings from the UEFI BIOS To enable or disable lock on leave function in UEFI BIOS menu: Step 1.
  • Page 50 • Adaptive Dimming: Track your attention based on head position and eye contact with the display. When your focus is not on your computer screen, the display will dim to save battery power. Notes: • The feature does not work in the following cases: –...
  • Page 51 To check the type of your M.2 solid-state drive: Step 1. Restart the computer. When the logo screen is displayed, press F10 to enter the Lenovo diagnostics window. On the TOOLS tab, select SYSTEM INFORMATION ➙ STORAGE using the arrow keys.
  • Page 52 The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.
  • Page 53 Step 6. Press F10 to save changes and exit the UEFI BIOS menu. If you have not set a supervisor password, contact a Lenovo-authorized service provider to have the system management password removed. What to do if you forget your NVMe password Follow the instructions to remove the power-on password if you forget your NVMe password.
  • Page 54 Lenovo cannot reset your passwords or recover data from the storage drive. You can contact a Lenovo authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself.
  • Page 55 Select the available FIDO2 USB device that you want to register in the Discovered Devices field. Click Yes in the displayed window to confirm the device you selected If you set a power-on password, you are prompted to enter the correct password. The User operation request window is displayed.
  • Page 56 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 57 Note: The Lenovo BIOS Simulator Center makes periodic updates of the settings. The UEFI BIOS simulator interface and description of settings might be different from that on your actual user interface. Customize BIOS Defaults The feature provides a solution to backup your preferred BIOS Setup settings.
  • Page 58 Step 2. Select Restart ➙ Save Custom Defaults. Step 3. Click Yes to save the settings configuration you customized. Load the customized settings configuration Follow the instructions to load the customized settings configuration. Step 1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu. Step 2.
  • Page 59 Step 1. Restart the computer. When the logo screen is displayed, press F12. Step 2. Select App Menu ➙ ThinkShield secure wipe, and then follow the on-screen instructions. Recover the UEFI BIOS If the UEFI BIOS is corrupted or maliciously attacked, it can self-recover and restore your computer from the last uncorrupted and secure backup.
  • Page 60 If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package. From the Lenovo Support Web site Follow the instructions to update the UEFI BIOS from the Lenovo Support Web site. Step 1. Go to https://pcsupport.lenovo.com...
  • Page 61 Windows operating system. Before installing a particular Windows version, check the compatibility list for the Windows version. For details, go to https:// support.lenovo.com/solutions/windows-support Attention: • It is recommended that you update your operating system through official channels. Any unofficial update might cause security risks.
  • Page 62 • Go to and select the entry for your computer. Then, follow the on-screen https://pcsupport.lenovo.com instructions to download and install necessary drivers and software. • Apply Windows Update to get the latest updates, such as the security patches. Then, follow the on-screen instructions to download and install the necessary updates.
  • Page 63 If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.
  • Page 64 For the removal procedure, refer to the built-in battery replacement instructions in this documentation. • For the non-CRUable built-in battery connected to the system board with comb connectors: Call Lenovo Customer Support Center for help. To check whether the built-in battery on your computer is a CRU, see the CRU list in Chapter 6 “CRU replacement”...
  • Page 65 • Wireless WAN ready model identifies that product has preinstalled wireless WAN antennas and allows a user-installable wireless WAN module. • Only wireless WAN model or wireless WAN ready model is allowed to install the optional Lenovo wireless WAN module.
  • Page 66 3. Close the computer display and turn over the computer. 4. Remove the base cover assembly. See “Base cover assembly” on page 56. Step 1. Remove the Wireless WAN module as shown below Note: A Mylar film might cover the wireless WAN module. To access the wireless WAN module, peel off the film first.
  • Page 67 Step 2. Install the Wireless WAN module in reverse order. Antenna cable routing The cable routing is different for 4G wireless WAN module and 5G wireless WAN module. Ensure that the antenna cables are installed appropriately when installing a wireless WWAN module. Type one –...
  • Page 68 Type three – 5G wireless WAN module Notes: • Keep the tape attached away from the speaker. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 69 • Ensure that the orange cable does not touch the speaker. • Ensure that the blue cable does not touch the thermal fan. • Do not remove the plastic cover from new antenna connectors until you install the new antennas. Chapter 6 CRU replacement...
  • Page 70 M.2 solid-state drive Follow the instructions to replace the M.2 solid-state drive. Before you start, read and print the following instructions. Generic Safety and Compliance Notices Attention: • If you replace a M.2 solid-state drive, you might need to install a new operating system. For details on how to install a new operating system, see “Install a Windows operating system and drivers”...
  • Page 71 Step 2. Install the M.2 solid-state drive in reverse order. Chapter 6 CRU replacement...
  • Page 72 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 73 Scan the QR code on the base cover assembly to view the following information: • Your product information and warranty status • The latest Lenovo-verified drivers and software • Troubleshooting and diagnosing solutions when hardware or software issue is encountered •...
  • Page 74 Question Solution 1. Go to Lenovo Support Web site at https://pcsupport.lenovo.com How do I check my repair status? 2. Search by the product name, and navigate to the Repair Status section. 3. Enter the serial number to check the repair status.
  • Page 75 The test lasts for about 20 seconds and then exits automatically. You also can press the power button to exit the test. 2. Contact Lenovo for support and provide the test result. See “Call Lenovo” on page 74. Chapter 7...
  • Page 76 If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 75. Message Solution The computer turned off because the battery power is low.
  • Page 77 • We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.
  • Page 78 Lenovo Memory Self Repair (for Intel models only) Lenovo Memory Self Repair (hereafter referred to as repair tool) enables you to repair memory single-bit or single-row failure with internal redundant resources. It is recommended that you use the repair tool in the following situations: •...
  • Page 79 “Call Lenovo” on page 74 Diagnose and troubleshoot your computer This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.
  • Page 80 Step 5. If any hardware failure is detected and you are unable to locate and resolve the problem, you can call Lenovo Customer Support Center. See “Call Lenovo” on page 74. Recover your Windows operating system When you encounter some unexpected issues with your operating system, you can choose to recover your operating system by yourself or call Lenovo Customer Support Center.
  • Page 81 The computer will restart automatically. When the logo screen is displayed, press F12. Step 5. Select App Menu ➙ Reinstall Windows from Cloud, and then follow the on-screen instructions. Lenovo recovery option The following table lists Lenovo recovery options and recommended scenarios for each option. To recover your operating system See... to...
  • Page 82 In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition license downgrade rights. Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 83 • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
  • Page 84 Lenovo keyboards support various accessibility features. For example: – Tactile markings on some keys for easier identification Tactile markings provide all users with a way to find keys without looking at the keyboard. Lenovo provides bumps for the following keys: –...
  • Page 85 To learn how to use the TrackPoint pointing device, see “Use the TrackPoint pointing device” on page 15 • Industry-standard connectors The industry-standard connectors on Lenovo products enable better compatibility with peripheral devices. Chapter 7...
  • Page 86 • Operating systems The accessibility features of the operating systems can be configured to assist users in the following ways: – Vision features, such as text size and visual effect settings, make the screen contents easier to see. – Hearing features, such as audio and caption settings, make the screen contents easier to hear. –...
  • Page 87 China only / for India only Further compliance information related to your product is available at https://www.lenovo.com/compliance Locate the UltraConnect wireless antennas Your computer has an UltraConnect™ wireless antenna system. You can enable wireless communication wherever you are. © Copyright Lenovo 2024...
  • Page 88 The following illustration shows the antenna locations on ThinkPad X1 Carbon Gen 12: Wireless LAN antenna (main and auxiliary) Wireless WAN antenna (MIMO1)* Wireless WAN antenna (main)* Wireless WAN antenna (auxiliary)* Wireless WAN antenna (MIMO2)* ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 89 The following illustration shows the antenna locations on ThinkPad X1 2-in-1 Gen 9: Wireless LAN antenna (auxiliary) Wireless LAN antenna (main) Wireless WAN antenna (MIMO1)* Wireless WAN antenna (main)* Wireless WAN antenna (auxiliary)* Wireless WAN antenna (MIMO2)* Operating environment This section provides information about the operating environment of your computer. Maximum altitude (without pressurization) 3048 m (10 000 ft) Temperature...
  • Page 90 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 91 Appendix B. Notice for USB connector name update The USB Implementers Forum published a revision of the guideline for USB connector names in September, 2022. Lenovo follows the revised guideline and updates USB connector names accordingly. You can refer to the table below for naming update details.
  • Page 92 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 93 Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 94 Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.

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