Lenovo ThinkPad X1 Carbon Gen 12 User Manual
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Lenovo ThinkPad X1 Carbon Gen 12 User Manual

Lenovo ThinkPad X1 Carbon Gen 12 User Manual

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  • Page 1 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 4 Generic Safety and Compliance Notices First Edition (December 2023) © Copyright Lenovo 2023. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 5: Table Of Contents

    Chapter 3. Explore your computer . . 27 Update UEFI BIOS ... . Lenovo apps ....Cloud bare metal recovery (for selected Lenovo Commercial Vantage .
  • Page 6 ....73 Appendix A. Compliance information ....69 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 7: Discover Your Lenovo Notebook

    Discover your Lenovo notebook ® Thank you for choosing a Lenovo notebook! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product.
  • Page 8 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 9: Chapter 1. Meet Your Computer

    Chapter 1. Meet your computer Front view ThinkPad X1 Carbon Gen 12 Description Description Item Item Microphone Infrared camera / Camera Webcam privacy shutter Touch screen ® TrackPoint pointing stick Fingerprint reader © Copyright Lenovo 2023...
  • Page 10 • “Log in with your face ID (for selected models)” on page 38 • “Protect your privacy (for selected models)” on page 40 ThinkPad X1 2-in-1 Gen 9 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 11 Description Description Item Item Microphone Infrared camera / Camera Webcam privacy shutter Touch screen ® TrackPoint pointing stick Fingerprint reader Trackpad / Haptic Touchpad * for selected models Note: Depending on models, your computer comes with either a Trackpad or a Haptic Touchpad. NFC function is for selected models with trackpad.
  • Page 12 • “Log in with your fingerprint” on page 37 • “Log in with your face ID (for selected models)” on page 38 • “Protect your privacy (for selected models)” on page 40 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 13: Side View

    Side view Description Description Item Item USB-A connector (USB 5Gbps, Always ® USB-C connector (Thunderbolt™ 4) On USB) Nano-SIM-card tray Power button USB-A connector (USB 5Gbps) Audio connector Security-lock slot HDMI™ connector Note: The Ethernet extension connector Gen 2 and the adjoining USB-C (Thunderbolt 4) connector cannot be used simultaneously.
  • Page 14 • “Access networks” on page 11 • “Connect to an external display” on page 21 • “Charge the computer” on page 32 • “Lock the computer” on page 37 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 15: Bottom View

    Note: Some Lenovo computers include a display that can be rotated 360 degrees. When those products are used as a tablet computer, the temperatures of all the accessible parts are within an acceptable range as defined in IEC 62368-1.

  • Page 16: Features And Specifications

    • On very rare occasions, the USB-C compatible devices connected to the USB-C connector might interfere with the wireless features. If your computer cannot be connected to Wi-Fi or cellular network, or if ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 17 • Connect to USB-C accessories to help expand your computer • USB-C (3.2 Gen 1) connector functionality. To purchase USB-C accessories, go to https:// • USB-C (3.2 Gen 2) connector www.lenovo.com/accessories • USB-C (Thunderbolt 3) connector • USB-C (Thunderbolt 4) connector • USB-C (USB 4) connector Chapter 1...
  • Page 18 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 19: Chapter 2. Get Started With Your Computer

    Connect to the wired Ethernet To connect your computer to a local network, you need a Lenovo USB-C to Ethernet Adapter. Lenovo USB- C to Ethernet Adapter is available as an option and shipped with some computer models. You can purchase one from Lenovo at https://www.lenovo.com/accessories...

  • Page 20: Interact With Your Computer

    • When the indicator is off, the special function is enabled. • When the indicator is on, the standard function is enabled. Mute / Unmute sound. Decrease volume. Increase volume. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 21: Use The Trackpoint Pointing Device

    You can customize keyboard settings in Vantage app. To customize detailed settings, open the Vantage app, and then click Device ➙ Input & Accessories. For more keyboard shortcuts, go to https://support.lenovo.com/us/en/solutions/windows-support Use the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
  • Page 22 Press and hold the dotted middle button while using your finger to applying pressure to the pointing stick in the vertical or horizontal direction. Then, you can scroll through the document, Web site, or apps. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 23: Use The Haptic Touchpad / Trackpad

    Press Ctrl + dotted middle button + TrackPoint pointing stick at the same time to zoom in or zoom out. Disable the TrackPoint pointing device The TrackPoint pointing device is active by default. To disable the device: 1. Open the Start menu, and then click Settings ➙ Devices ➙ Mouse. 2.
  • Page 24 The following tables introduce default trackpad touch gestures. One and two-finger touch gestures To do this Gesture One finger taps once. Select an item. One finger taps twice. Open an item. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 25 To do this Gesture Two fingers tap twice quickly. Display a shortcut menu. Two fingers stretch out. Zoom in. Two fingers pinch in. Zoom out. Two fingers slide horizontally or vertically. Scroll through items. Chapter 2 Get started with your computer...
  • Page 26 To change other settings, such as cursor speed, touch gesture, and trackpad sensitivity, do the following: 1. Type touchpad in the Windows search box and then press Enter. 2. Follow the on-screen instructions to change the settings as you prefer. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 27: Use The Touch Screen (For Selected Models)

    Use the touch screen (for selected models) For computers with a touch-enabled screen, you can touch the screen directly with your fingers and interact with computer in a simple way. The following sections introduce frequently used touch gestures. Notes: • Some gestures might not be available when you are using certain apps. •...
  • Page 28 2. Turn on the Three- and four-finger touch gestures switch. To do this Gesture Swipe with three fingers up. Show all open windows. Swipe with three fingers down. Show the desktop. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 29: Connect To An External Display

    5. Follow the on-screen instructions to update Windows. 6. After updating Windows, check if the touch screen works normally. 7. If the touch screen still cannot work normally, the touch screen might get damaged. You can call Lenovo Customer Support Center to get further help.

  • Page 30: Get To Know Convertible Multi-Modes

    • Do not rotate the display with too much force, or apply too much force to the upper-right or upper-left corner of the display. Otherwise, the computer display or hinges might get damaged. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 31 • The keyboard and the pointing device are automatically disabled in the stand mode, tent mode, and tablet mode. Use the touch screen to control your computer instead. The keyboard and the pointing device will be enabled again automatically when you switch from other modes to notebook mode. Mode Recommended scenario Notebook mode...

  • Page 32: Use Lenovo Slim Pen (For Selected Models)

    The New Slim Pen (hereafter referred to as the pen) enables a more precise and easier way of writing and sketching. It attaches magnetically to your computer. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 33 • The default function of each barrel button might vary in different apps. • To customize the barrel button functions, use Lenovo Pen Settings. You can also check the battery life on your pen in Lenovo Pen Settings. If Lenovo Pen Settings is not installed on your computer, download and install the latest WinTab driver from https://support.lenovo.com...
  • Page 34 • The pen contains pressure sensors. Apply an appropriate amount of pressure when writing on the screen. Do not subject the pen to shock or vibration. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 35: Chapter 3. Explore Your Computer

    This section provides introduction to Lenovo apps. Lenovo Commercial Vantage The Lenovo Commercial Vantage app (hereafter referred to as Vantage app) is a customized one-stop solution to help you maintain your computer with automated updates and fixes, configure hardware settings, and get personalized support.
  • Page 36 – Privacy Alert: An alert icon appears on your computer screen when a shoulder surfer appears behind you. – Privacy Guard: Your screen becomes blurred when a shoulder surfer appears behind you. Press Alt +F2 to cancel the blur effect. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 37: Trackpoint Quick Menu

    • Some features might not be able to be used at the same time. • The Lenovo View app periodically updates features to improve your camera and video call experience. The feature description might be different from that on your actual user interface.
  • Page 38 You can select the output device of your preference and set the volume of your selected channel or mute • Noise suppression You can suppress your own background noise and the noise from other meeting participants. – Off: Disable noise suppression. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 39: Intelligent Cooling

    It is recommended that you download and install the latest Intelligent Thermal Solution (ITS) driver. To download the ITS driver, do the following: 1. Go to https://pcsupport.lenovo.com 2. Type Intelligent Thermal Solution driver in the search box and then press Enter. 3. Select the latest driver and then follow the on-screen instruction to download driver.

  • Page 40: Manage Power

    Note: Some models may not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...

  • Page 41: Change The Power Settings

    Use P-to-P 2.0 (Peer to Peer 2.0) charging function Both USB-C (Thunderbolt 3) connectors on the computer feature the Lenovo-unique P-to-P 2.0 charging function. To use the function, ensure that Always On USB and Charge in Battery Mode are enabled in UEFI BIOS of your computers, so that the function works even when the computers are off or in hibernation mode.

  • Page 42: Transfer Data

    Note: Ensure that the NFC card is in NFC Data Exchange Format (NDEF), otherwise the card cannot be detected. Accessories This section provides instructions on how to use hardware accessories to expand your computer functionalities. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 43: Purchase Accessories

    Purchase accessories Lenovo has a number of hardware accessories and upgrades to help expand the functionalities of your computer. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more. To shop at Lenovo, go to https://www.lenovo.com/accessories...
  • Page 44 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 45: Chapter 4. Secure Your Computer And Information

    Note: The slot supports cable locks that conform to the Kensington NanoSaver lock standards using Cleat™ locking technology. You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo is not responsible for the locking device and security feature. You can purchase the cable locks at https://smartfind.lenovo.com Log in with your fingerprint Enroll your fingerprints and unlock computer by scanning your fingerprints on the fingerprint reader key.

  • Page 46: Log In With Your Face Id (For Selected Models)

    When using this feature, it provides the following functions: • Face Sensing: Wake your computer from sleep mode without touching when you has enrolled Face ID. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 47 • Zero Touch Login: Wake your computer from sleep mode. With Windows Hello Facial Recognition, you can log in without touching your computer. Note: When Face Sensing is enabled, only users who has enrolled Face ID can wake the computer up. •...

  • Page 48: Lock On Leave Function (For Selected Models Only)

    The privacy level of this function varies depending on the screen brightness level, the contrast ratio, and the physical environment where you are using this function. • Press F5 to increase the privacy level. • Press F6 to decrease the privacy level. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 49: Protect Data Against Power Loss (For Selected Models)

    PLP function enables your computer data to be saved timely. However, there is no guarantee that all data is saved in any situation. To check the type of your M.2 solid-state drive: 1. Restart the computer. When the logo screen is displayed, press F10 to enter the Lenovo diagnostics window.

  • Page 50: Set, Change, And Remove A Password

    5. In the Changes have been saved window, press Enter. 6. Press F10 to save changes and exit the UEFI BIOS menu. • If you have not set a supervisor password, contact a Lenovo authorized service provider to have the power-on password removed.

  • Page 51: Associate Your Fingerprints With Passwords (For Selected Models)

    Lenovo cannot reset your passwords or recover data from the storage drive. You can contact a Lenovo authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself.
  • Page 52 5. After your device is verified, the power-on process continues. Note: You should insert the FIDO2 USB device or enter the power-on password within 60 seconds. Otherwise, your computer will shut down automatically. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 53: Chapter 5. Configure Advanced Settings

    View UEFI BIOS Event logs The UEFI BIOS Event log viewer provides the brief information about UEFI BIOS events. Do the following to view the logs: 1. Restart the computer. When the logo screen is displayed, press F1. © Copyright Lenovo 2023...

  • Page 54: Detect Memory Retraining (For Intel Models Only)

    Memory retraining is a process to initialize the memory module and run diagnostic tests for the memory module in your computer. The memory retraining might occur during POST if any of the following situations is detected: • Memory module replacement ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 55: Customize Bios Defaults

    • Total Memory Encryption setting change in UEFI BIOS • Memory Reference Code (MRC) change when UEFI BIOS update When memory retraining occurs, the screen might be blank. You might see the LED indicators on Esc, F1, and F4 blinking sequentially to indicate the progress. Do not press the power button to interrupt the process. Wait a few minutes until the logo screen is displayed.

  • Page 56: Recover The Uefi Bios

    Wait a few minutes until the logo screen is displayed. To know more about UEFI BIOS, visit Knowledge Base of your computer at https://pcsupport.lenovo.com ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 57: Cloud Bare Metal Recovery (For Selected Models)

    Windows operating system. Before installing a particular Windows version, check the compatibility list for the Windows version. For details, go to https:// support.lenovo.com/us/en/solutions/windows-support Attention: • It is recommended that you update your operating system through official channels. Any unofficial update might cause security risks.
  • Page 58 • Apply Windows Update to get the latest updates, such as the security patches. Then, follow the on-screen instructions to download and install the necessary updates. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 59: Chapter 6. Cru Replacement

    If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 60: Replace A Cru

    3. Remove the nano-SIM-card tray if your computer comes with one. See “Access networks” on page 11. 4. Close the computer display and turn over the computer. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 61: Wireless Wan Card And Wireless Wan Card Bracket (For Selected Models)

    The following information is only for the computer with user-installable modules. Ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer.
  • Page 62 Type one: models with 4G wireless WAN card Note: Depending on models, the 4G wirless WAN card may be either 4 connectors or 2 connectors. Type two: models with 5G wireless WAN card ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 63 Type three: models with wireless WAN card bracket only Antenna cable routing The cable routing is different for 4G wireless WAN card and 5G wireless WAN card. Ensure that the antenna cables are installed appropriately when installing a wireless WWAN card. Type one: 4G wireless WAN card with 2 connectors Chapter 6 CRU replacement...

  • Page 64: 2242 M.2 Solid-State Drive And Bracket

    “Install a Windows operating system and drivers” on page 49. The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 65 When handling the M.2 solid-state drive, remove or insert the M.2 solid-state drive horizontally. Otherwise the slot might get damaged. When handling the M.2 solid-state drive, observe the following guidelines: • Replace the M.2 solid-state drive only for repair. The M.2 solid-state drive is not designed for frequent changes or replacement.
  • Page 66 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 67: Chapter 7. Help And Support

    3. Wait until you are certain that all the liquid is dry before turning on your computer. How do I enter the UEFI BIOS Restart the computer. When the logo screen is displayed, press F1 to enter the menu? UEFI BIOS menu. © Copyright Lenovo 2023...

  • Page 68: Diagnose And Troubleshoot Your Computer

    Diagnose and troubleshoot your computer This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.

  • Page 69: Uefi Diagnostics Tool

    4. Press Esc to exit the tool. Your computer will restart immediately. 5. If any hardware failure is detected and you are unable to locate and resolve the problem, you can call Lenovo Customer Support Center. See “Call Lenovo” on page 66 Chapter 7...

  • Page 70: Error Messages

    Error messages If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 67. Message Solution The computer turned off because the battery power is low.
  • Page 71 • Do not attempt to service a computer yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your computer. Blinking patterns...
  • Page 72 • If the external display does not work, replace the system board (service provider only). 0281: General embedded controller error Replace the system board (service provider only). ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...

  • Page 73: Self-Help Resources

    How to access? • https://www.lenovo.com/tips Troubleshooting and FAQ • https://forums.lenovo.com Accessibility information https://www.lenovo.com/accessibility • Use Lenovo recovery options. 1. Go to https://support.lenovo.com/ HowToCreateLenovoRecovery 2. Follow the on-screen instructions. • Use Windows recovery options. Reset or restore Windows 1. Go to https://pcsupport.lenovo.com...

  • Page 74: Windows Label

    In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition license downgrade rights. Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1.

  • Page 75: Lenovo Customer Support Center

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
  • Page 76 • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, go to: •...
  • Page 77 Compliance Notices at https://pcsupport.lenovo.com/docs/generic_notices Certification-related information Product name Compliance ID Machine type(s) • ThinkPad X1 Carbon Gen 12 • ThinkPad X1 Carbon Gen 12 TP00150A 21KC and 21KD CAT4 • ThinkPad X1 Carbon Gen 12 TP00151A 21KE and 21KF •...
  • Page 78 The following illustration shows the antenna locations on ThinkPad X1 Carbon Gen 12: Wireless LAN antenna (main and auxiliary) Wireless WAN antenna (MIMO1)* Wireless WAN antenna (main)* Wireless WAN antenna (auxiliary)* Wireless WAN antenna (MIMO2)* ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 79 The following illustration shows the antenna locations on ThinkPad X1 2-in-1 Gen 9: Wireless LAN antenna (auxiliary) Wireless LAN antenna (main) Wireless WAN antenna (MIMO1)* Wireless WAN antenna (main)* Wireless WAN antenna (auxiliary)* Wireless WAN antenna (MIMO2)* Operating environment Maximum altitude (without pressurization) 3048 m (10 000 ft) Temperature •...
  • Page 80 ThinkPad X1 Carbon Gen 12 and ThinkPad X1 2-in-1 Gen 9 User Guide...
  • Page 81 Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 82 Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.

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