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Canon imagePROGRAF TC-20M Online Manual

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TC-20M TC-20

Online Manual

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Summary of Contents for Canon imagePROGRAF TC-20M

Page 1 TC-20M TC-20 Online Manual English...
Page 2 Contents Symbols Used in This Document..........20 Touch-enabled Device Users (Windows).
Page 3 Setting the Print Quality Level (Custom)..........93 Printing a Color Document in Monochrome.
Page 4 Copying to the Roll Width............164 Making Enlarged Copies with Basic Settings.
Page 5 Editing Password-Protected PDF Files........248 Scanning with Favorite Settings.
Page 6 Canon imagePROGRAF Preview........
Page 7 Canon IJ Status Monitor Description........
Page 8 Printing on Paper Other Than Genuine Paper and feed confirmed Paper by Adding a Media Type................481 Changing Printer's Setting.
Page 9 Network Setting..........560 Printer Connection Methods.
Page 10 Replacing the Maintenance Cartridge..........637 Cleaning the Printer.
Page 11 Lines or colors are misaligned............712 The length of the printed image in the paper ejection direction is not accurate.
Page 12 If the Printer Makes a Strange Sound..........768 Printing Problems.
Page 13 Scanner Does Not Work............810 ScanGear (Scanner Driver) Does Not Start.
Page 14 120B..............849 1215.
Page 15 2200..............885 2500.
Page 16 3425..............918 3438.
Page 17 6015..............951 6016.
Page 18 6944..............984 6945.
Page 19 Ink Tips............... . 1038 Online Manual.
Page 20 Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 21 Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
Page 22 Printing Online Manual To print the Online Manual, use the print function of your Web browser. For Windows: To set to print background colors and images, follow the steps below. Note • If you are using Windows 8.1, print in the desktop version. •...
Page 23 Trademarks and Licenses Trademarks Licenses...
Page 24 • App Store is a trademark of Apple Inc., registered in the U.S. and other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Page 25 Licenses Copyright (c) 2003-2015 Apple Inc. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 26 "Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types. "Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
Page 27 3. You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and 4.
Page 28 such warranty or additional liability. END OF TERMS AND CONDITIONS ---- Part 1: CMU/UCD copyright notice: (BSD like) ----- Copyright 1989, 1991, 1992 by Carnegie Mellon University Derivative Work - 1996, 1998-2000 Copyright 1996, 1998-2000 The Regents of the University of California All Rights Reserved Permission to use, copy, modify and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appears in all copies and that both...
Page 29 ---- Part 3: Cambridge Broadband Ltd. copyright notice (BSD) ----- Portions of this code are copyright (c) 2001-2003, Cambridge Broadband Ltd. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 30 SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 5: Sparta, Inc copyright notice (BSD) ----- Copyright (c) 2003-2012, Sparta, Inc All rights reserved.
Page 31 ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 32 OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS;...
Page 33 OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. Copyright 2000 Computing Research Labs, New Mexico State University Copyright 2001-2015 Francesco Zappa Nardelli Permission is hereby granted, free of charge, to any person obtaining a copy of this software and...
Page 34 All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 35 We specifically permit and encourage the inclusion of this software, with or without modifications, in commercial products. We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType Project. Finally, many people asked us for a preferred form for a credit/disclaimer to use in compliance with this license.
Page 36 (in both source and object code forms) and derivative works thereof for any purpose; and to authorize others to exercise some or all of the rights granted herein, subject to the following conditions: o Redistribution of source code must retain this license file (`FTL.TXT') unaltered; any additions, deletions or changes to the original files must be clearly indicated in accompanying documentation.
Page 37 developers nor the distributors will be liable for damages, whether direct, indirect, special, incidental, or consequential, as a result of the reproduction, modification, distribution or other use of the TWAIN Toolkit. JSON for Modern C++ Copyright (c) 2013-2017 Niels Lohmann Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies...
Page 38 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 39 Permission to use, copy, modify, and/or distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies. THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS.
Page 40 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 41 Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in...
Page 42 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 43 * Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS," AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.
Page 44 Contributed by: Google Inc. Copyright (c) 2007-2012, Google Inc. All rights reserved. THE "BSD" LICENCE -----------------Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 45 Overview Printer Parts Front Back / Side Top View Inside Operation Panel Desktop Basket Printer Stand Using the Printer Turning the Printer On and Off Loading Rolls in the Printer Loading Sheets in the Printer Using the Desktop Basket Using the Basket on the Printer Stand Stopping Printing Loading Originals on Document Platen Loading Originals Correctly for each Function...
Page 46 Printer Parts Front Back / Side Top View Inside Operation Panel Desktop Basket Printer Stand...
Page 47 Front A: Scanning Unit / Cover (TC-20M), Access Cover (TC-20) Open when performing printer maintenance or when removing jammed paper. Inside Scanning Unit (TC-20M) B: Cut Sheet Feed Cover Open when loading sheets in the top feed. Top View C: Roll Paper Feed Cover Open when loading rolls.
Page 48 Scanning Unit (TC-20M) A: Document Cover Open to load an original on the document platen. B: Document Platen Load an original here. Loading Originals on Document Platen C: USB Flash Drive Port Insert USB flash drives here. Printing Photographs Saved on USB Flash Drive Printing Documents (PDF) Saved on USB Flash Drive Saving Scanned Data on USB Flash Drive Inside of Ink Tank Cover, Inside of Maintenance Cover...
Page 49 C: Ink Tanks Containers for ink inside the printer. Refill when the ink runs low. Refilling Ink Tanks D: Maintenance Cartridge Maintenance Cartridge Maintenance Cartridge Model number: MC-32 Absorbs ink used for cleaning. Replacing the Maintenance Cartridge Important • When purchasing, check the Model number. •...
Page 50 Back / Side A: USB Port Plug in the USB cable to connect the printer with a computer. B: Wired LAN Connector Plug in the LAN cable to connect the printer to a LAN. C: Carrying Grips When carrying the printer, have 2 people hold it by these handles under both sides. Furthermore, hold the left and right of these parts when moving the printer with a stand.
Page 51 Top View A: Top Feed Load paper here. When loading sheets, open the top feed and then pull it upwards. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
Page 52 Top View (with roll loaded) A: Roll Holder When the roll is loaded into the printer, it is attached and secured on either side of the roll paper. Loading Rolls in the Printer B: Slide Guide Slide the roll holder over this guide to load the roll into the printer. C: Roll Holder Slot The roll holder shafts mounted on either side of the roll are set in these slots.
Page 53 Inside A: Paper Retainer This retainer holds paper as it is fed. B: Platen The print head moves across the platen to print. C: Ink Valve Lever Use when the printer is sent for repair. Repairing Your Printer D: Carriage Rail The Carriage slides along this rail.
Page 54 Carriage A: Print Head Locking Cover Secures the print head. B: Print Head Print Head C: Print Head Lock Lever Lock print head locking cover. Print Head Model number: PF-08 The print head is equipped with ink nozzles. Replacing the Print Head Important •...
Page 55 Operation Panel TC-20M TC-20 A: ON button Turns the printer on or off. Lights after flashing when the power is turned on. Before turning on the power, make sure that the document cover is closed. Turning the Printer On and Off B: ON lamp Remains lit after flashing when the printer is turned on.
Page 56 C: Touch Screen Displays messages, menu items, and operating status. Touch the screen lightly with your finger to select a menu item or button. Home Screen Menu Composition D: Stop button Cancels printing, copying or scanning. E: Alarm lamp Lights up or flashes in case of errors. F: HOME button Used to display the HOME screen.
Page 57 Desktop Basket The following basket is available for this printer. • Desktop Basket BU-06 • Parts of Desktop Basket A: Basket Adapters Insert these into the printer body to attach the Desktop Basket. B: Basket Arm Move the arm to open or close the basket. C: Basket Cloth Catches the ejected printed documents.
Page 58 D: Support Stay Attached in front of the output guide to support the basket cloth. Note • For instructions on how to use the Desktop Basket, see • "Using the Desktop Basket".
Page 59 Printer Stand The following stand is available for this printer. • Printer Stand SD-24 • Parts of Printer Stand A: Stand A stand that holds the printer. It is equipped with casters to facilitate movement. B: Basket Cloth Catches the ejected printed documents.
Page 60 C: Locking Caster The casters can be locked securely. When moving the printer, be sure to unlock the 4 casters. If you move it while the locking casters are locked, the floor may become scratched. Note • For instructions on how to use the basket that comes with the printer stand, see •...
Page 61 Using the Printer Turning the Printer On and Off Loading Rolls in the Printer Loading Sheets in the Printer Using the Desktop Basket Using the Basket on the Printer Stand Stopping Printing Loading Originals on Document Platen Loading Originals Correctly for each Function...
Page 62 Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 63 Note • You can set the printer to automatically turn off when no operations are performed or no print jobs • are sent to the printer for a certain interval. This feature is set to on by default. Checking that Power Is On The ON lamp is lit when the printer is turned on.
Page 64 Using the Desktop Basket You can store printed documents in the basket. When storing printed documents in the basket, use the basket in position (1). When you are not using the basket, store it in position (2). Important • When storing printed documents on the basket, always use it in position (1). If you do not, printed •...
Page 65 • If the cloth part of the basket becomes dirty, wipe off the dirt without washing. Washing it may affect the • performance of the basket.
Page 66 Using the Basket on the Printer Stand You can store printed documents in the basket. When storing printed documents in the basket, use the basket in position (1). When you are not using the basket, store it in position (2). Important •...
Page 67 • When moving the stand, make sure that the basket does not graze the floor and that all four of the • casters are unlocked before moving the stand. Not doing so may damage the basket, scratch the floor, or cause injuries. •...
Page 68 Stopping Printing To cancel printing or reception of print jobs, press the Stop button on the operation panel. When you press the Stop button during printing, the printer operation varies depending on the current status. • You press the Stop button before printing starts •...
Page 69 Loading Originals on Document Platen This function is available only for TC-20M. You can load originals that meet the following conditions to the printer. Item Details Types of originals Text document, magazine, or newspaper Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max.
Page 70 Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the original. Make sure any liquids on documents, such as glue, ink, or correction fluid are dry before loading. 3. Close the document cover gently. Important •...
Page 71 Loading Originals Correctly for each Function This function is available only for TC-20M. Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Originals Function How to Load...
Page 72 Important • The printer cannot scan the striped area (A) (0.04 in. (1 mm) from the edges of the platen glass). • Loading Only One Original in Center of Document Platen Place the original with the side to scan facing down, with 0.40 in. (1 cm) or more space between the edges (diagonally striped area) of the document platen.
Page 73 B: More than 0.40 in. (1 cm) Note • The Skew Correction function automatically compensates for the originals placed at an angle of up to • approximately 10 degrees. • Non-rectangular or irregular shaped photos (such as cut out photos) may not be scanned properly. •...
Page 74 Printing Printing from Your Computer (Windows) Printing with Easy Setup Basics Changing the Type of Paper Printing Photos and Business Documents Printing By Setting Print Purpose Edit in PosterArtist and Print Scaled Printing Printing to Oversized Paper Sizes Setting Paper Dimensions (Custom Size) Printing Hanging and Horizontal Banners (Large-Format Printing) See more...
Page 75 Printing from Smartphone/Tablet Print Easily from a Smartphone or Tablet with Canon PRINT Printing from iOS Device (AirPrint) Printing with Mopria Print Service Printing with Canon Print Service Using PIXMA/MAXIFY Cloud Link...
Page 76 Printing from Your Computer (Windows) Printing with Easy Setup Basic Setting the Number of Copies and Printing Order Printing Photos and Business Documents Printing CAD Drawings Changing the Print Quality and Correcting Image Data Scaled Printing Printing to Oversized Paper Sizes Setting Paper Dimensions (Custom Size) Printing Hanging and Horizontal Banners (Large-Format Printing) Printing by Dividing/Joining Documents...
Page 77 If Auto (Use Printer Settings) is selected, the paper configured in printer settings is printed. Important • See "Paper Information List" for Canon authentic paper or Canon output check paper. Note • Click Get Information... to display the Paper Information on Printer dialog box. The Paper Information on Printer dialog box allows you to get the paper information from the printer and to set the paper source and the media type on the printer driver.
Page 78 5. Select print target From the pull-down menu, select Easy Settings, and then select the setting that matches your purpose from the Print Target list. 6. Select the print quality For Print Quality, select High, Standard or Draft according to your purpose. Important •...
Page 79 8. Select the paper source For Paper Source, select the setting that matches your purpose. 9. Select roll paper width If you selected a roll paper for Paper Source, set Roll Paper Width to the width of the roll paper loaded in the printer.
Page 80 10. Complete the setup Click OK. When you print, the document is printed with settings that match your purpose. Note • If the paper settings in the printer driver differ from the paper information registered on the printer, an error message may appear on the printer's operation panel. You can execute Print, but you may not obtain the correct printing result.
Page 81 Checking Printer Settings and Applying Settings to Printer Driver 1. Open printer driver setup window 2. Click Get Information... on Main tab The Paper Information on Printer dialog box appears. 3. Select the paper source From Paper Source, check the setting or select a new paper source. The current printer settings appear in Media Type and Roll Paper Width.
Page 82 Setting the Number of Copies and Printing Order The procedure for specifying the number of copies and printing order is as follows: 1. Open the printer driver setup window 2. Specify the number of copies to be printed For Copies on the Layout tab, specify the number of copies to be printed. 3.
Page 83 Printing Photos and Business Documents Printing By Setting Print Purpose Edit in PosterArtist and Print...
Page 84 Printing By Setting Print Purpose The print settings that are generally used frequently are pre-registered as print purposes. By using a print purpose to print, you can print with settings that match the document. The procedure for printing by using a print purpose is as follows: 1.
Page 85 4. Select print purpose For Print Target, select the setting that matches the document. Default Settings Select this when printing general documents such as business documents. Photo (Color) Select this when printing color illustrations or photos. Poster Select this when printing posters. CAD (Color Line Drawing) Select when printing data such as drawings.
Page 86 6. Select the paper source For Paper Source, select the setting that matches your purpose. 7. Set the other items Set the other items as necessary. 8. Complete the setup Click OK. When you print, the document is printed with settings to match the specified print purpose.
Page 87 Edit in PosterArtist and Print Word processing and spreadsheet software documents and web browser screens, etc. can be edited a print from PosterArtist. The following explains the procedure for editing original documents made in multiple application software in PosterArtist and printing in a poster layout. 1.
Page 88 Note • For instructions on how to edit and rearrange images, refer to the PosterArtist manual.
Page 89 Printing CAD Drawings Printing By Setting Print Purpose...
Page 90 Changing the Print Quality and Correcting Image Data Adjusting Color Balance Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome Specifying Color Correction Adjusting Brightness Adjusting Contrast Printing Using Detailed Setting Mode...
Page 91 Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly.
Page 92 4. Adjust color balance The Color Adjustment tab has individual sliders for Cyan, Magenta, and Yellow. Each color becomes stronger when the corresponding slider is moved to the right, and becomes weaker when the corresponding slider is moved to the left. For example, when cyan becomes weaker, the color red becomes stronger.
Page 93 Setting the Print Quality Level (Custom) Custom on the Print Quality tab allows you to set detailed print quality levels. The procedure for setting the print quality level is as follows: 1. Open the printer driver setup window 2. Select advanced settings From the Main tab pull-down menu, select Advanced Settings.
Page 94 Important • Certain print quality levels cannot be selected depending on the settings of Media Type. 5. Complete the setup Click OK on the Main tab. When you execute print, the image data is printed with the selected print quality level. Related Topics Specifying Color Correction Adjusting Color Balance...
Page 95 Printing a Color Document in Monochrome The procedure for printing a color document in monochrome is as follows: 1. Open the printer driver setup window 2. Select advanced settings From the Main tab pull-down menu, select Advanced Settings. 3. Select color mode For Color Mode, select Monochrome or Monochrome Bitmap.
Page 96 Important • When Monochrome or Monochrome Bitmap are selected, the printer driver processes image data as sRGB data. In this case, actual colors printed may differ from those in the original image data. When using the grayscale printing function to print Adobe RGB data, convert the data to sRGB data using an application software.
Page 97 Specifying Color Correction You can specify the color correction method suited to the type of document to be printed. Normally, when data is printed, the printer driver automatically adjusts the colors. When you want to print by using the color space of the image data effectively, select ICM or, ICC Profile Matching.
Page 98 Driver Matching Print with the optimal color using the printer driver's original color profile. Normally, you should choose this mode. ICC Profile Matching Carry out color matching using the ICC profile. Specify the input profile, printer profile and matching method in detail, and select when printing. You can use the digital camera or scanner ICC profile, or the ICC profile created using the profile creation tool.
Page 99 Related Topics Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles...
Page 100 Optimal Photo Printing of Image Data When people print images taken with digital cameras, they sometimes feel that the printed color tones differ from those of actual image or those displayed on the monitor. To get the print results as close as possible to the desired color tones, you must select a printing method that is best suited to the application software used or to your purpose.
Page 101 Important • When printing using printer driver matching, Canon recommends that you set the monitor and the environment light as follows: Monitor...
Page 102 3. Select color mode For Color Mode, select Color, and then click Color Settings..The Color Settings dialog box appears. 4. Select color correction Click Matching tab, and select Driver Matching for Color Correction. 5. Select the rendering intent Select the coloring adjustment method in Rendering Intent. Perceptual (Photo) Reproduces colors of general photos naturally and features smooth gradation.
Page 103 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast...
Page 104 Specify an ICC Profile from the Application Software and Print the Data When you print the editing and touch-up results of Adobe Photoshop, Canon Digital Photo Professional, or any application software that allows you to specify input and printing ICC profiles, you print by effectively using the color space of the input ICC profile specified in the image data.
Page 105 5. Set the other items If necessary, click Color Adjustment tab, and adjust the color balance (Cyan, Magenta, Yellow) and adjust Brightness, and Contrast settings, and then click OK. 6. Complete the setup Click OK on the Main tab. When you execute print, the printer uses the color space of the image data. Specify an ICC Profile with the Printer Driver, and then Print When you print from application software that cannot identity input ICC profiles or does not allow you to specify one, the data color space is printed as sRGB.
Page 106 3. Select color mode For Color Mode, select Color, and then click Color Settings..The Color Settings dialog box appears. 4. Select color correction Click Matching tab, and select ICC Profile Matching for Color Correction. 5. Select input profile Select the Input Profile you want to use.
Page 107 Reproduces colors of general photos naturally and features smooth gradation. In addition, selecting this setting allows you to adjust colors easily using an application software. Important • When you select Perceptual to print images, Canon recommends that you set the monitor and the environment light as follows: Monitor...
Page 108 8. Set the other items If necessary, click Color Adjustment tab, and adjust the color balance (Cyan, Magenta, Yellow) and adjust Brightness, and Contrast settings, and then click OK. 9. Complete the setup Click OK on the Main tab. When you execute print, the printer uses the color space of the image data. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction...
Page 109 Adjusting Brightness You can brighten or darken the colors of the overall image data during printing. The following sample shows the case when light colors are darkened when the image data is printed. No adjustment Darken light colors The procedure for adjusting brightness is as follows: 1.
Page 110 5. Complete the setup Click OK on the Main tab. When you execute print, the data is printed at the adjusted brightness. Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Contrast...
Page 111 Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast.
Page 112 You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. The current settings are displayed in the settings preview on the left side of the printer driver. After adjusting each color, click OK. 5.
Page 113 Printing Using Detailed Setting Mode You can print by using your own settings instead of the pre-registered Print Target settings. The procedure for using the detailed setting mode and printing is as follows: 1. Open the printer driver setup window 2.
Page 114 4. Set print conditions Set the following items as necessary. Print Priority Select elements to prioritize for print results. Print Quality Selects your desired printing quality. Select one of the following to set the print quality level that is appropriate for the purpose. Color Mode Selects color adjustment method.
Page 115 6. Select the paper source For Paper Source, select the setting that matches your purpose. 7. Set the other items Set the other items as necessary. 8. Complete the setup Click OK. When you print, the document is printed with the print conditions you set. Related Topics Adjusting Color Balance Setting the Print Quality Level (Custom)
Page 116 Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Open the printer driver setup window 2. Select the paper size of the document Using Page Size on the Page Setup tab, select the page size that is set with your application software. 3.
Page 117 Scales the document to match the paper size. • Fit Roll Paper Width • Scales the document to match the roll paper width. • Scaling • Allows you to specify the scaling by entering a number directly or by selecting the paper size you want from the Printer Paper Size list.
Page 118 Note • Selecting Enlarged/Reduced Printing changes the printable area of the document.
Page 119 Printing to Oversized Paper Sizes When printing a created document so that it fills the entire paper width, select a paper size from the Oversize list (sizes resulting from adding margins necessary for printer operation to the document sizes) so that all areas of the document are printed at their actual size.
Page 120 The current settings are displayed in the settings preview on the left side of the Page Setup tab. 5. Select the paper source For Paper Source, select the setting that matches your purpose. 6. Select roll paper width If you selected a roll paper for Paper Source, set Roll Paper Width to the width of the roll paper loaded in the printer.
Page 121 Setting Paper Dimensions (Custom Size) You can specify the height and width of paper when its size cannot be selected from the Page Size. Such a paper size is called "custom size." There are two ways of setting a user-defined paper, setting the paper from Size Options... on the Page Setup tab and setting the paper from Custom Size of Page Size.
Page 122 4. Set user-defined paper Click OK, then it returns to Page Setup tab. The paper size registered by using Custom Paper Size Name is registered to Custom Paper Size of Page Size and can be selected at any time. Setting from Custom Size 1.
Page 123 3. Set the custom paper size Enter the Width and Height values of the paper to be used, specify the Units, and then click OK. 4. Complete the setup Click OK on the Page Setup tab. When you execute print, the data is printed with the specified paper size. Important •...
Page 124 Printing Hanging and Horizontal Banners (Large-Format Printing) A drapery or banner can be made by enlarging or reducing original documents made on application software. The procedure for printing hanging and horizontal banners is as follows: Print for width of roll 1.
Page 125 6. Complete the setup Click OK. When printing is executed, a drapery or banner can be printed according to the roll. Enlarge and print 1. Register user-defined paper Register both the actual desired print size (user-defined paper 1) and original document size created in application (user-defined document size 2) in the Size Options...
Page 126 Printing by Dividing/Joining Documents Inputting Documents Created Using Multiple Applications into Free Layout plus Printing by Connecting Multiple Pages Printing Multiple Pages All on One Page Dividing and Printing Posters...
Page 127 Printing by Connecting Multiple Pages Print documents with several pages as one continuous document. When you do this, the spaces between the pages will be removed. The procedure for printing by connecting multiple pages is as follows: 1. Open the printer driver setup window 2.
Page 128 Printing Multiple Pages All on One Page The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for printing multiple pages all on one page is as follows: 1.
Page 129 4. Set the number of pages to be printed on one sheet and the page order If necessary, click Set..., specify the following settings in the Page Layout Printing dialog box, and click Page Order To change the page arrangement order, select a placement method from the list. Page Border To print a page border around each document page, select something other than None from the list.
Page 130 Dividing and Printing Posters The tiling/poster printing function allows you to enlarge image data, divide it into several pages, and print these pages on separate sheets of paper. You can also paste the pages together to create a large print like a poster.
Page 131 4. Complete the setup Click OK on the Layout tab. When you execute print, the document will be divided into several pages during printing. Important • When there is a checkmark next to Banner Printing under Roll Paper Options dialog box on the Page Setup tab, Page Layout is grayed out and cannot be set.
Page 132 Note • In the setting view on the left side of the Pages to Print dialog box, you can also clear the display by clicking the pages you do not want to print. To redisplay a cleared page, click that page again. •...
Page 133 Printing by Saving Roll Paper Saving Roll Paper by Rotating Document 90 Degrees...
Page 134 Saving Roll Paper by Rotating Document 90 Degrees When printing a portrait document on roll paper, you can save paper by rotating the document 90 degrees and printing the document so that it is oriented horizontally relative to the paper. The procedure for saving paper by rotating the document 90 degrees is as follows: 1.
Page 135 6. Select roll paper width For Roll Paper Width, select the width of the roll paper loaded in the printer. 7. Complete the setup Click OK. When you print, you can rotate a portrait document 90 degrees to save paper. Important •...
Page 136 • When selecting paper in portrait format as the Page Size from the Page Setup tab, if the length in the vertical direction is longer than the width selected in Roll Paper Width, even if a checkmark is placed next to Rotate Page 90 degrees, the page will not be rotated.
Page 137 Switching the Paper Source to Match the Purpose This printer has two paper sources: Roll and Top Feed. You can facilitate printing by selecting a paper source setting that matches your media type or purpose. The procedure for setting paper source is as follows: 1.
Page 138 Note • If the paper settings in the printer driver differ from the paper information registered on the printer, an error message may appear on the printer's operation panel. You can still print but you may not be able to obtain correct print results.
Page 139 2. Set the preview Check the Preview before printing check box on the Main tab. 3. Complete the setup Click OK. When you execute print, the Canon imagePROGRAF Preview opens and displays the print results. Related Topic Canon imagePROGRAF Preview...
Page 140 Other Convenient Settings Stamp Printing Setting a Page Size and Orientation Registering a Frequently Used Printing Profile...
Page 141 Stamp Printing The Stamp function allows you to print a stamp text over or behind document data. "DRAFT," "CONFIDENTIAL," and other stamps that are used often in companies are pre-registered. The procedure for printing with a stamp is as follows: 1.
Page 142 Registering a Stamp You can create and register a new stamp. You can also change and re-register some of the settings of an existing stamp. Unnecessary stamps can be deleted at any time. The procedure for registering a new stamp is as follows: Registering a New Stamp 1.
Page 143 3. Set stamp details Click Add to add a new stamp (Untitled) to the list. In Name, enter the name of the stamp to register, and in Text, enter the character string you want as the stamp. Change the Font, Style, Size, and Color settings as necessary. 4.
Page 144 5. Complete the setup Click OK to return to the Layout tab. The registered title appears in the Stamp list. Changing and Registering Some of Stamp Settings 1. Select stamp On the Layout tab, select the Stamp check box, and click Define Stamp..The Define Stamp dialog box opens.
Page 145 Setting a Page Size and Orientation The paper size and orientation are essentially determined by the application software. When the page size and orientation set for Page Size and Orientation on the Page Setup tab are same as those set with the application software, you do not need to select them on the Page Setup tab.
Page 146 Registering a Frequently Used Printing Profile You can register the frequently used printing settings to Favorites. Unnecessary printing profiles can be deleted at any time. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1. Open the printer driver setup window 2.
Page 147 In Name, enter the name of the favorite. Set the Icon and Comment fields as necessary, and then click OK. The name and the icon appear in the Favorites list. To check the settings of the registered favorite, click Settings Details. Note •...
Page 148 Printing from Printer This function is available only for TC-20M. Printing Photographs Saved on USB Flash Drive Printing Documents (PDF) Saved on USB Flash Drive...
Page 149 Printing Photographs Saved on USB Flash Drive You can print the photograph saved on the USB flash drive easily. Note • Can print JPEG data taken with cameras conforming to Design Rule for Camera File System • specifications. Images must conform to Exif 2.2/2.21/2.3. Other types of images or movies such as RAW images cannot be printed.
Page 150 • To change the display method, the number of copies, or the print settings: • Select near the bottom of the displayed photo to display menus. A: Total number of copies is displayed When selecting, the Check total no. of copies screen is displayed and you can check the number of copies for each photo.
Page 151 C: Select to switch the photo group. For details: Using Useful Display Functions D: Select to display the Settings screen. You can change the settings of page size, media type, and print quality and so on. Note • Some settings cannot be specified in combination with the setting of other setting item. If the •...
Page 152 For details: Using Useful Display Functions G: Select to display the multiple photos at once. For more on the display method: Using Useful Display Functions 8. Press Color button. The printer starts printing. Note • To cancel printing, press the Stop button. •...
Page 153 2. Specify number of copies and print settings for each photo. Note • While processing the print job, you cannot change the setting for Page size or Type on print • settings confirmation screen. The setting is the same as the setting for the photo included in the print job.
Page 154 Using Useful Display Functions You can display the multiple photos at once, specify the date (last modified date of data) to select photos, and switch the photo group. Select on the photo selection screen to select the display menu. Viewing Multiple Photos to Select Photo Specifying Date to Select Photo Zooming in on Photo Switching Photo Group...
Page 155 Flick horizontally to switch the date (update date of photo data). The photos on date specified are displayed. You can also select the date by using Note • The date is displayed according to the settings of Date display format in Other printer settings •...
Page 156 H: Select to switch the photo group.
Page 157 • PDF files scanned using the operation panel of the printer and saved on a USB flash drive • Saving Scanned Data on USB Flash Drive • PDF files made using Canon IJ Scan Utility • For Windows: Scanning Documents and Photos...
Page 158 If one of the following conditions is applicable to the PDF files, they are not printable. PDF files saved using application software other than Canon IJ Scan Utility PDF files for which the preview screen is not available ("?" is displayed on the preview screen.)
Page 159 Characters other than the printer name or IJ Scan Utility are displayed on Created with. • The PDF files made using application software other than Canon IJ Scan Utility are not printable even if they are saved using Canon IJ Scan Utility.
Page 160 -Encrypted data -Data more than 2 GB -Data including images scanned at 9601 pixels or more in the vertical and horizontal directions...
Page 161 Printing from Smartphone/Tablet For more on printing from a device, refer to the device's or application's instruction manual. Print Easily from a Smartphone or Tablet with Canon PRINT Printing from iOS Device (AirPrint) Printing with Mopria Print Service Printing with Canon Print Service...
Page 162 Copying This function is available only for TC-20M. Copying to Roll Paper Copying to the Roll Width Making Enlarged Copies with Basic Settings Print a Single Original to Roll Paper Multiple Times Using a Layout Reducing/Enlarging Copies Copying Thick Originals Such as Books Copying to Cut Sheet Making Copies Reducing/Enlarging Copies...
Page 163 Copying to Roll Paper Copying to the Roll Width Making Enlarged Copies with Basic Settings Print a Single Original to Roll Paper Multiple Times Using a Layout Reducing/Enlarging Copies Copying Thick Originals Such as Books...
Page 164 Copying to the Roll Width The original can be enlarged and copied to the width of the roll paper. 1. Load paper. Loading Rolls in the Printer 2. Loading Originals on Document Platen Loading Originals on Document Platen 3. Select Copy on the HOME screen.
Page 165 Select the numbers to specify the number of copies. C: The copy layout. D: Display the print setting items. For more on the setting items: Setting Items for Copying 6. Press the Black button or the Color button. Note • To cancel copying, press the Stop button. •...
Page 166 Making Enlarged Copies with Basic Settings 1. Load paper. Loading Rolls in the Printer 2. Loading Originals on Document Platen Loading Originals on Document Platen 3. Select Copy on the HOME screen. Home Screen Menu Composition Note • If both roll paper and cut sheet are loaded, a screen will appear asking which one to use. Select •...
Page 167 A: The size and type of the loaded paper. B: Specify the number of copies. Select the numbers to specify the number of copies. C: The copy layout. D: Display the print setting items. For more on the setting items: Setting Items for Copying 7.
Page 168 Print a Single Original to Roll Paper Multiple Times Using a Layout 1. Load paper. Loading Rolls in the Printer 2. Loading originals on document platen. Loading Originals on Document Platen 3. Select Copy on the HOME screen. Home Screen Menu Composition Note •...
Page 169 7. On the Copy standby screen, specify settings as necessary. A: The size and type of the loaded paper. B: Specify the number of copies. Select the numbers to specify the number of copies. C: The copy layout. D: Display the print setting items. For more on the setting items: Setting Items for Copying E: Set the layout of the original.
Page 170 Note • To cancel copying, press the Stop button. •...
Page 171 Reducing/Enlarging Copies You can specify the magnification optionally or select the preset-ratio copying or fit-to-page copying. NOTE • You can make enlarged copies on to roll paper easily. • Making Enlarged Copies with Basic Settings • You can copy your originals to fit the roll paper width without having to specify the magnification. •...
Page 172 A: Flick to select the reduction/enlargement method. Reduction/enlargement Method B: Select to display the screen below. Select the numbers to specify the magnification. 7. Select OK. 8. On the Copy standby screen, specify settings as necessary. A: The size and type of the loaded paper. B: Specify the number of copies.
Page 173 For more on the setting items: Setting Items for Copying 9. Press the Black button or the Color button. Note • To cancel copying, press the Stop button. • • You can add the copying job while printing. • Adding Copying Job (Reserve copy) Reduction/enlargement Method •...
Page 174 • If you make a copy at the same size as the original, select Same size. •...
Page 175 Copying Thick Originals Such as Books When copying thick originals such as books, you can make a copy without black margins around the image and gutter shadows. Using this function, you can reduce unnecessary ink consumption. 1. Load paper. Loading Rolls in the Printer 2.
Page 176 B: Specify the number of copies. Select the numbers to specify the number of copies. C: The copy layout. D: Display the print setting items. For more on the setting items: Setting Items for Copying 6. Press the Black button or the Color button. Note •...
Page 177 Copying to Cut Sheet Making Copies Reducing/Enlarging Copies Copying Two Pages onto Single Page Copying Four Pages onto Single Page Making Image Stitch Copies Copying ID Card to Fit onto Single Page Copying Thick Originals Such as Books...
Page 178 Making Copies This section describes the basic procedure to perform standard copying. 1. Load paper. Loading Sheets in the Printer 2. Loading originals on document platen. Loading Originals on Document Platen 3. Select Copy on the HOME screen. Home Screen Menu Composition Note •...
Page 179 Select the numbers to specify the number of copies. C: The copy layout. D: Display the print setting items. For more on the setting items: Setting Items for Copying 6. Press the Black button or the Color button. Important • Do not open the document cover or remove the original from the platen until scanning is •...
Page 180 Note • When Print qlty (print quality) is set High, you cannot add the copying job. • • When you add the copying job, the number of copies or the settings such as the page size or media • type cannot be changed. •...
Page 181 Setting Items for Copying You can change the copy settings such as magnification and intensity. Print Settings Screen The following screen is displayed by selecting Settings in the Copy standby screen. Preview When Preview is displayed on the print settings screen, selecting Preview allows you to preview an image of the printout on the preview screen.
Page 182 • Some settings cannot be specified in combination with the setting of other setting item. If the setting • which cannot be specified in combination is selected, appears on the touch screen. In this case, select on the upper left on the touch screen to check the message and change the setting. •...
Page 183 • Print qlty (Print quality) • Adjust print quality according to the original. Important • If you use Draft with Type set to Plain paper and the quality is not as good as expected, select • Standard or High for Print qlty and try copying again. •...
Page 184 Reducing/Enlarging Copies You can specify the magnification optionally or select the preset-ratio copying or fit-to-page copying. 1. Load paper. Loading Sheets in the Printer 2. Loading Originals on Document Platen. Loading Originals on Document Platen 3. Select Copy on the HOME screen. Home Screen Menu Composition Note •...
Page 185 Select the numbers to specify the magnification. 7. Select OK. 8. On the Copy standby screen, specify settings as necessary. A: The size and type of the loaded paper. B: Specify the number of copies. Select the numbers to specify the number of copies. C: The copy layout.
Page 186 Note • To cancel copying, press the Stop button. • • You can add the copying job while printing. • Adding Copying Job (Reserve copy) Reduction/enlargement Method • Fit to page • The printer automatically reduces or enlarges the image to fit the page size. The setting in Magnif.: Fit to page Note •...
Page 187 Copying Two Pages onto Single Page You can copy two original pages onto a single sheet of paper by reducing each image. 1. Load paper. Loading Sheets in the Printer 2. Loading Originals on Document Platen. Loading Originals on Document Platen 3.
Page 188 • When you select Orientation: Landscape and Top to bottom: • • When you select Orientation: Landscape and Bottom to top: • 5. Select whether or not to show the preview screen. If you select ON, the preview screen is displayed so that you can check the orientation and order of the originals.
Page 189 C: The copy layout. D: Display the print setting items. For more on the setting items: Setting Items for Copying 8. Press the Black button or the Color button. When the first sheet of the original has been scanned, the following screen is displayed. A: Select to rotate the original by 180 degrees.
Page 190 Note • If Cannot process because device memory is full. appears on the touch screen when scanning, set • Print qlty to Standard and try copying again. If the problem is not resolved when Media type is set to Plain paper, set Print qlty to Draft and try copying again. •...
Page 191 Copying Four Pages onto Single Page You can copy four original pages onto a single sheet of paper by reducing each image. Four different layouts are available. 1. Load paper. Loading Sheets in the Printer 2. Loading Originals on Document Platen. Loading Originals on Document Platen 3.
Page 192 • When you select Upper-right to left • • When you select Upper-left to bottom • • When you select Upper-right to bottom • 8. Select whether or not to show the preview screen. If you select ON, the preview screen is displayed so that you can check the orientation and order of the originals.
Page 193 A: The size and type of the loaded paper. B: Specify the number of copies. Select the numbers to specify the number of copies. C: The copy layout. D: Display the print setting items. For more on the setting items: Setting Items for Copying 11.
Page 194 D: Select to start scanning the original. E: Select to start copying the original already scanned. 13. Load the second sheet of the original on the document platen and select Scan. 14. Check the preview screen and select Scan. 15. Repeat steps 13 and 14 to scan the third and fourth sheets of originals. After scanning the fourth sheet of original, the printer starts copying.
Page 195 Making Image Stitch Copies You can scan oversized originals in two halves and then print them onto a single sheet. 1. Load paper. Loading Sheets in the Printer 2. Select Copy on the HOME screen. Home Screen Menu Composition Note •...
Page 196 8. Check message and select OK. 9. On the Copy standby screen, specify settings as necessary. A: The size and type of the loaded paper. B: Specify the number of copies. Select the numbers to specify the number of copies. C: The copy layout.
Page 197 • White lines or image misalignment may occur in the center of the copy due to the contents of the • original or how it was placed. If the print results are not as expected, try Canon IJ Scan Utility (Windows) or Canon IJ Scan Utility Lite (macOS) located on the computer.
Page 198 Copying ID Card to Fit onto Single Page You can copy a card sized original such as an ID card onto a single sheet of paper consecutively. 1. Load paper. Loading Sheets in the Printer 2. Select Copy on the HOME screen. Home Screen Menu Composition Note •...
Page 199 Setting Items for Copying Note • If you select Preview in the print settings screen, you can check printing result of the front side. • 8. Press the Black button or the Color button. 9. Turn the original over and set it on the document platen. Follow the on-screen instructions to load the original.
Page 200 Copying Thick Originals Such as Books When copying thick originals such as books, you can make a copy without black margins around the image and gutter shadows. Using this function, you can reduce unnecessary ink consumption. 1. Load paper. Loading Sheets in the Printer 2.
Page 201 B: Specify the number of copies. Select the numbers to specify the number of copies. C: The copy layout. D: Display the print setting items. For more on the setting items: Setting Items for Copying 6. Press the Black button or the Color button. Note •...
Page 202 Scanning This function is available only for TC-20M. Saving Scanned Data to Your Computer Basics Sending Scanned Data as E-Mail from Printer Sending Scanned Data as E-Mail from Computer Saving Scanned Data on USB Flash Drive Forwarding Scanned Data to Shared Folder on Computer Scanning with a Computer Application Scanning with Windows Scanninng with macOS...
Page 203 Before saving the scanned data to the computer, check the following: • Printer driver is installed. (Windows) • If the printer driver is not installed yet, install the printer driver from the Setup CD-ROM or the Canon website. Installing the Printer Driver •...
Page 204 6. On the Scan standy screen, specify the settings as necessary. A: Select the document type. Document Select to scan the document. Photo Select to scan the photo. B: Displays Scan settings screen. For more on the setting items: Setting Items for Scanning Using Operation Panel C: Displays the screen to select the save.
Page 205 Color button. In this case, select Canon IJ Scan Utility and click OK. • You can change where scanned data is saved and the file name by using Canon IJ Scan Utility • (Windows) or Canon IJ Scan Utility Lite (macOS). For the settings of Canon IJ Scan Utility and Canon IJ Scan Utility Lite, see the following.
Page 206 • When you save the scanned data to the computer or attach the data to an e-mail, you can specify the • destination and file name using Canon IJ Scan Utility (Windows)/Canon IJ Scan Utility Lite (macOS). For Windows: Settings Dialog Box...
Page 207 • Scan size • Select the size of the original. • Format • Select the data format of the scanned data. • Scan res (Scan resolution) • Select the resolution for scanning. • Preview • Select to preview the scanned data or not when saving the data on a USB flash drive. •...
Page 208 Sending Scanned Data as E-Mail from Printer Sending Scanned Data as E-Mail from Printer Registering Recipients' E-Mail Address Registering Recipients in Group E-Mail Changing Registered Information Deleting Registered Information Importing/Exporting E-Mail Address Book...
Page 209 Sending Scanned Data as E-Mail from Printer You can send scanned data as an e-mail from the printer. 1. Configure the mail server settings in the remote UI. Setting Mail Server 2. Loading Originals on Document Platen Loading Originals on Document Platen 3.
Page 210 D: Enter the subject. E: Select the items below. H: Check the address. Selecting Edit allows you to change the address. I: Selecting Yes deletes the recipient. J: Select to change to Cc (carbon copy). K: Select to change to Bcc (blind carbon copy). Note •...
Page 211 Document Select to scan the document. Photo Select to scan the photo. M: Displays Scan settings screen. For more on the setting items: Setting Items for Scanning Using Operation Panel N: Changes the destination of e-mail/screen. 11. Press the Black button or the Color button. Note •...
Page 212 If you continue scanning, load the original on the platen and start scanning. If you do not continue scanning, select End. The scanned data is sent as an e-mail in one PDF file. Checking Send Log Selecting Check send log on E-mail directly from device displays the items below. •...
Page 213 Registering Recipients' E-Mail Address Before you can use the printer's address book, you need to register the recipients' e-mail address. Follow the procedure below to register the recipients' e-mail address. 1. Select Others on the HOME screen. Home Screen Menu Composition 2.
Page 214 8. Select Register e-mail address. 9. Select registration method. • Direct entry • The screen to register the recipient's e-mail address and name is displayed. Go to next step. • Select from send log • When you select this registration method, the screen to select the e-mail address from the send logs is displayed.
Page 215 Note • You can enter the name up to 16 characters, including spaces. • 11. Enter recipient's e-mail address. If you select an e-mail address on Select from send log, the e-mail address is already entered. If you do not change the e-mail address, go to next step. 1.
Page 216 Registering Recipients in Group E-Mail If you register two or more registered e-mail address to a group e-mail, you can send the same mail successively to all recipients registered to the group e-mail. 1. Select Others on the HOME screen. Home Screen Menu Composition 2.
Page 217 8. Select Register group e-mail. The screen to register the group name and the member of the group is displayed. 9. Enter group name. 1. Select entry field of group name. The screen to enter the character is displayed. 2. Enter group name. 3.
Page 218 Display by name Display by ID number A: Select to switch the display by name and by ID number. B: Select to display the screen to select an initial. You can search the registered recipient by initial. By selecting the initial, the registered recipients are displayed in alphabetical order from the selected character.
Page 219 By entering the ID number and selecting OK, the registered recipients are displayed in order from the recipient of the ID number selected. D: The recipients that can be registered are displayed. 2. Select recipient to register as group member. The member to register is displayed on the list.
Page 220 Note • To register another group, select an unregistered ID number and operate in the same procedure.
Page 221 Changing Registered Information To change information registered for recipient and group e-mail, follow the procedure below. 1. Select Others on the HOME screen. Home Screen Menu Composition 2. Select Scan. 3. Select Attach to email. 4. Select E-mail directly from device. 5.
Page 222 4. To delete member, select recipient on list. When the confirmation screen is displayed, select Yes to delete the recipient from the group e-mail. 5. Select Complete to finalize changing.
Page 223 Deleting Registered Information To delete information registered for recipient and group e-mail, follow the procedure below. 1. Select Others on the HOME screen. Home Screen Menu Composition 2. Select Scan. 3. Select Attach to email. 4. Select E-mail directly from device. 5.
Page 224 Importing/Exporting E-Mail Address Book You can import an e-mail address book saved on a USB flash drive, or export the e-mail address book saved on the printer to a USB flash drive. Importing E-Mail Address Book Exporting E-Mail Address Book Importing E-Mail Address Book Follow the procedure below to import the e-mail address book.
Page 225 • The address book is stored in "CANON_SC\EMAIL_ADDRESS.BIN". • 2. Select Others on the HOME screen. Home Screen Menu Composition 3. Select Scan 4. Select Attach to email. 5. Select E-mail directly from device. 6. Select Edit e-mail address book. 7.
Page 226 Before attaching scanned data to an e-mail, check the following: • Printer driver is installed. (Windows) • If the printer driver is not installed yet, install the printer driver from the Setup CD-ROM or the Canon website. Installing the Printer Driver •...
Page 227 The Scan standby screen is displayed. 7. Specify settings as necessary. A: Select the document type. Document Select to scan the document. Photo Select to scan the photo. B: Displays Scan settings screen. For more on the setting items: Setting Items for Scanning Using Operation Panel C: Displays the screen to select the save.
Page 228 9. Send e-mail from your computer. Note • You can specify the email software used to send attachments from Canon IJ Scan Utility and Canon IJ • Scan Utility Lite. For more on settings of Canon IJ Scan Utility/Canon IJ Scan Utility Lite:...
Page 229 Saving Scanned Data on USB Flash Drive You can save the scanned data directly to a USB flash drive. You can also delete the saved scanned data. Saving Scanned Data on USB Flash Drive Deleting Scanned Data on USB Flash Drive Important •...
Page 230 A: Select the document type. Document Select to scan the document. Photo Select to scan the photo. B: Displays Scan settings screen. For more on the setting items: Setting Items for Scanning Using Operation Panel C: Displays the screen to select the save. 8.
Page 231 The printer starts scanning and scanned data is saved on the USB flash drive. • When you select PDF or Compact PDF for Format on the scan settings screen: • The confirmation screen asking you if you continue scanning is displayed after scanning is complete.
Page 232 Before forwarding scanned data to the shared folder on computer, check the following: • Printer driver and Canon Quick Utility Toolbox are installed. (Windows) • If the printer driver is not installed yet, install the printer driver from the Setup CD-ROM or the Canon website. Installing the Printer Driver Install Canon Quick Utility Toolbox if it is not yet installed.
Page 233 5. Select Save to destination folder. 6. Select the folder to save scanned data on the Select folder screen. Note • When you specify a PIN code for a registered folder, a screen asking you to enter a PIN code is displayed.
Page 234 If you continue scanning, load the original on the platen and start scanning. If you do not continue scanning, select End. The scanned data is forwarded to the computer in one PDF file. Scanned data is forwarded to the computer according to the settings specified in Canon Quick Utility Toolbox.
Page 235 Scanning with a Computer Application Scanning with Windows Scanning with macOS...
Page 236 Scanning in Windows Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files Scanning with Favorite Settings Scanning Originals Larger than the Platen (Image Stitch) Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Originals at One Time Extracting Text from Scanned Images (OCR)
Page 237 Important • Available functions and settings vary depending on your scanner or printer.
Page 238 Scanning According to Item Type or Purpose (IJ Scan Utility) IJ Scan Utility Features Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files Scanning with Favorite Settings Scanning Originals Larger than the Platen (Image Stitch) Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Originals at One Time Sending Scanned Images via E-mail...
Page 239 IJ Scan Utility Features Use IJ Scan Utility to scan and save documents, photos, or other items at one time by simply clicking the corresponding icon. Important • Available functions, the displayed items, and available settings vary depending on your model. Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
Page 240 Note • To set the applications to integrate with, see Settings Dialog Box.
Page 241 Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) Start IJ Scan Utility.
Page 242 Creating/Editing PDF Files You can create PDF files by scanning items placed on the platen or ADF (Auto Document Feeder). Add, delete, rearrange pages or make other edits in the created PDF files. Important • You can create or edit up to 100 pages of a PDF file at one time. •...
Page 243 6. Add pages as needed. When scanning and adding more items: Place items, and then click (Scan) on the Toolbar. When adding existing images or PDF files: Click (Add Page) on the Toolbar. After the Open dialog box appears, select the image(s) or PDF file(s) you want to add, and then click Open.
Page 244 Save in Set the folder in which to save PDF files. To change the folder, click Browse..., and then specify the destination folder. Save to a subfolder with current date Select this checkbox to create a current date folder in the folder specified in Save in and save created or edited PDF files in it.
Page 245 Detect the orientation of text original and rotate image Select this checkbox to detect the page orientation based on the text in images and automatically rotate the images to the correct orientation for creating PDF files. Important • This function is available only for images (text documents) containing languages that can be selected from Document Language in the Settings (General Settings) dialog box of IJ Scan Utility.
Page 246 Setting Passwords for PDF Files Set passwords for PDF files you create in IJ Scan Utility to restrict opening, editing, and printing of the files. The following two types of password can be set. • Password for opening the PDF file •...
Page 247 7. Click OK. Click OK to set the password(s) and return to the Save dialog box (PDF edit screen). 8. Click Save. The PDF file is saved. Important • Even if you set password(s) and save the PDF file, the password(s) will be deleted once you edit the file.
Page 248 Editing Password-Protected PDF Files When editing a password-protected PDF file, you must enter the password. Important • Only PDF files whose password was set in IJ Scan Utility can be edited. PDF files edited in other applications or whose password was set in other applications cannot be edited. •...
Page 249 Scanning with Favorite Settings You can scan items placed on the platen with your favorite settings saved beforehand. This is convenient for saving frequently used settings or when specifying scan settings in detail. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) Start IJ Scan Utility.
Page 250 Scanning Originals Larger than the Platen (Image Stitch) You can scan the left and right halves of an item larger than the platen and combine them back into one image. Items up to approximately twice as large as the platen are supported. Note •...
Page 251 Align the upper corner of the item with the corner at the arrow (alignment mark) of the platen. 7. Click Start Scanning Image 1. The first item is scanned and appears in 1. Note • To cancel the scan, click Cancel. 8.
Page 252 Use the (Toolbar) to rotate or zoom in/out, or drag the images to adjust their positions. Note • Select the Adjust cropping frames checkbox to specify the area to be saved. • Adjusting Cropping Frames in the Image Stitch Window •...
Page 253 Adjusting Cropping Frames in the Image Stitch Window "Cropping" is the act of selecting the area you want to keep in an image and discarding the rest when scanning it. In the Image Stitch window, you can specify a cropping frame on the image displayed in the Preview area. Note •...
Page 254 Scanning Multiple Originals at One Time You can scan two or more photos (small items) placed on the platen at one time and save each image individually. Important • The following types of items may not be scanned correctly. In that case, adjust the cropping frames •...
Page 255 Multiple items are scanned at one time. Note • To cancel the scan, click Cancel.
Page 256 Sending Scanned Images via E-mail You can send scanned images via e-mail easily by simply clicking E-mail in the IJ Scan Utility main screen. Important • E-mail does not appear depending on your model. If it does not appear, see •...
Page 257 Start IJ Scan Utility. 2. Click Settings... Settings dialog box appears. 3. Click Photo Scan in the Settings (Scanning from a Computer) Dialog Box. 4. Select Attach to e-mail in Application Settings, then select an e-mail client. Note • You can add e-mail clients to use for attachments from the pull-down menu. •...
Page 258 Extracting Text from Scanned Images (OCR) Click OCR in the IJ Scan Utility main screen to scan text in scanned magazines and newspapers and display it in a specified application. Note • You can also extract text from Document, Custom, or ScanGear. 1.
Page 259 Documents containing multiple languages...
Page 260 When scanned with Auto scan When scanned from the operation panel or scanner buttons When scanned by selecting Canon IJ PDF Editor for Open with an application in Application Settings • Available functions, the displayed items, and available settings vary depending on your model.
Page 261 (Delete) Deletes the image selected in the Scan Results area. (Rotate Left 90°)/(Rotate Right 90°) Rotates scanned images 90 degrees counter-clockwise or clockwise. Select the image you want to rotate, then click (Rotate Left 90°) or (Rotate Right 90°). Important •...
Page 262 Note • With network connection, scanning may take longer than usual when you set TIFF or PNG in Data Format. JPEG Image Quality You can specify the image quality of JPEG files. Important • This appears only when JPEG/Exif is selected in Data Format. PDF Compression Select the compression type for saving PDF files.
Page 263 If IJ Scan Utility is not displayed on the Start screen, select the Search charm, and then search for "IJ Scan Utility". • Windows 7: • From Start menu, select All Programs > Canon Utilities > IJ Scan Utility > IJ Scan Utility.
Page 264 IJ Scan Utility Screens IJ Scan Utility Main Screen Settings Dialog Box Settings (Scanning from a Computer) Dialog Box Settings (Scanning from the Operation Panel) Dialog Box Settings (General Settings) Dialog Box PDF Edit Screen...
Page 265 IJ Scan Utility Main Screen You can complete from scanning to saving at one time by simply clicking the corresponding icon. Important • The displayed items vary depending on your model. Settings... Displays the Settings dialog box in which you can specify the scan/save settings and the response after scanning.
Page 266 Stitch Displays the Image Stitch window in which you can scan the left and right halves of an item larger than the platen and combine the scanned images back into one image. ScanGear Starts ScanGear (scanner driver) in which you can make image corrections and color adjustments when scanning.
Page 267 Settings Dialog Box Important • Available functions, the displayed items, and available settings vary depending on your model. The Settings dialog has the following three tabs. • (Scanning from a Computer) Tab • (Scanning from the Operation Panel) Tab • (General Settings) Tab Click to open the corresponding tab and set the details of each function as needed.
Page 268 Settings (General Settings) Dialog Box Click the (General Settings) tab to display the Settings (General Settings) dialog box. In the Settings (General Settings) dialog box, you can set the product to use, file size restriction on e-mail attachment, language to detect text in images, and folder in which to save images temporarily. Important •...
Page 269 Settings (Scanning from a Computer) Dialog Box Click the item you want to scan on the (Scanning from a Computer) tab to switch to the corresponding settings. In the Settings (Scanning from a Computer) dialog box, you can set the default actions when scanning from IJ Scan Utility or IJ PDF Editor.
Page 270 Important • The color tone may differ from the source image due to corrections. In that case, deselect the checkbox and scan. Note • Scanning takes longer than usual when you enable this function. Source Type Select the type of item to be scanned. •...
Page 271 Original Size Select the size of the item to be scanned. When you select Custom, a screen in which you can specify the paper size appears. Select a Unit, then enter the Width and Height, and then click OK. Note •...
Page 272 Sharpen outline Emphasizes the outline of the subjects to sharpen the image. Reduce show-through Sharpens text in an item or reduces show-through in newspapers, etc. Reduce moire Reduces moire patterns. Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned.
Page 273 Detect the orientation of text original and rotate image Automatically rotates the image to the correct orientation by detecting the orientation of text in the scanned document. Important • Only text documents written in the language selected from Document Language in the Settings (General Settings) dialog box are supported.
Page 274 Refer to "Positioning Originals (Scanning from Computer)" for how to place items. • With network connection, scanning may take longer than usual when you set TIFF or PNG in Data Format. • When PDF or PDF (Multiple Pages) is selected in ScanGear, images up to 9600 pixels x 9600 pixels can be scanned.
Page 275 Send to an application Select this when you want to use the scanned images as they are in an application that allows you to browse or organize images. You can specify the application from the pull-down menu. Send to a folder Select this when you also want to save the scanned images to a folder other than the one specified in Save in.
Page 276 Settings (Scanning from the Operation Panel) Dialog Box Click the item you want to scan on the (Scanning from the Operation Panel) tab to switch to the corresponding settings. In the Settings (Scanning from the Operation Panel) dialog box, you can set the default actions when scanning from the operation panel.
Page 277 Image Processing Settings Click (Plus) to set the following. Apply recommended image correction Applies suitable corrections automatically based on the item type. Important • The color tone may differ from the source image due to corrections. In that case, deselect the checkbox and scan.
Page 278 Note • Scanning takes longer than usual when you enable Correct slanted text originals. Detect the orientation of text original and rotate image Automatically rotates the image to the correct orientation by detecting the orientation of text in the scanned document. Important •...
Page 279 Refer to "Positioning Originals (Scanning from Computer)" for how to place items. JPEG Image Quality You can specify the image quality of JPEG files. PDF Compression Select the compression type for saving PDF files. Standard It is recommended that you normally select this setting. High Compresses the file size when saving, allowing you to reduce the load on your network/server.
Page 280 Note • To add an application or folder to the pull-down menu, select Add... from the pull-down menu, then click Add in the displayed Select Application or Select Destination Folder dialog box and specify the application or folder. E-mail Client Specify the e-mail client to use for attaching scanned images.
Page 281 Open IJ PDF Editor, an application for creating/printing PDF files, by one of the following operations. • Click PDF Editor in the IJ Scan Utility main screen • Select Canon IJ PDF Editor for Open with an application in the Settings (Scanning from a Computer) dialog...
Page 282 (Add Page) Displays the Open dialog box; select the image or PDF file you want to add, and then click Open to add a page to the end. (Delete Page) Deletes the selected page(s). (Move Up) Moves the selected page up one page. (Move Down) Moves the selected page down one page.
Page 283 B: Thumbnails Area Displays the thumbnails of pages. Change the page order via drag-and-drop. From the Toolbar, switch between Page view and Thumbnail view. Note • The following operations are available from the Edit menu. • Undo Undoes the last operation. Select All Selects all the pages displayed in the Thumbnails area.
Page 285 Scanning Using Application Software (ScanGear) What Is ScanGear (Scanner Driver)? Starting ScanGear (Scanner Driver) Scanning in Basic Mode ScanGear (Scanner Driver) Screens General Notes (Scanner Driver) Scanning in Advanced Mode Scanning Multiple Documents at One Time with ScanGear (Scanner Driver) Correcting Images and Adjusting Colors with ScanGear (Scanner Driver) Positioning Originals (Scanning from Computer) Adjusting Cropping Frames (ScanGear)
Page 286 What Is ScanGear (Scanner Driver)? ScanGear (scanner driver) is software required for scanning documents. Use the software to specify the output size, image corrections, and other settings. ScanGear can be started from IJ Scan Utility or applications that are compatible with the standard TWAIN interface.
Page 287 Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode, output resolution, image brightness, color tone, and other settings.
Page 288 Starting ScanGear (Scanner Driver) Use ScanGear (scanner driver) to make image corrections and color adjustments when scanning. Start ScanGear from IJ Scan Utility or other applications. Note • If you have more than one scanner or have a network compatible model and changed the connection from USB connection to network connection, set up the network environment.
Page 289 Scanning in Basic Mode Use the Basic Mode tab to scan easily by following these simple on-screen steps. To scan multiple documents at one time from the Platen, see Scanning Multiple Documents at One Time with ScanGear (Scanner Driver). When scanning from the ADF (Auto Document Feeder), preview is not available. Important •...
Page 290 Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note • To scan magazines containing many color photos, select Magazine (Color). 3. Click Preview. Preview image appears in the Preview area. Important •...
Page 291 7. Set Image corrections as needed. 8. Click Scan. Scanning starts. Note • Click (Information) to display a dialog box showing the document type and other details of the current scan settings. • How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after scanning on the Scan tab of the Preferences dialog box.
Page 292 ScanGear (Scanner Driver) Screens Basic Mode Tab Advanced Mode Tab Preferences Dialog Box...
Page 293 Basic Mode Tab Use the Basic Mode tab to scan easily by following these simple on-screen steps. This section describes the settings and functions available on the Basic Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Note •...
Page 294 Document (Color) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in color. Document (Grayscale) ADF Duplex (only for models supporting ADF duplex scanning) Scan both sides of documents from the ADF in black and white. Important •...
Page 295 "OCR software" is software that converts text scanned as an image into text data that can be edited in word processors and other programs. Output Size Select an output size. Output size options vary by the item selected in Destination. Flexible Adjust the cropping frames (scan areas) freely.
Page 296 Deleting: Select the output size you want to delete in Output Size List, and then click Delete. Click Save to save the items listed in Output Size List. Important • Predefined output sizes such as A4 and 1024 x 768 pixels cannot be deleted. Note •...
Page 297 Correct gutter shadow Corrects shadows that appear between pages when scanning open booklets. Important • Be sure to see Gutter Shadow Correction for precautions and other information on using this function. Color Pattern... Adjust the image's overall color. Correct colors that have faded due to colorcast or other reasons and reproduce natural colors while previewing color changes.
Page 298 • The image returns to its original state when you preview again. (Rotate Right) Rotates the preview image 90 degrees clockwise. • The result will be reflected in the scanned image. • The image returns to its original state when you preview again. (Auto Crop) Displays and adjusts the cropping frame automatically to the size of the document displayed in the Preview area.
Page 299 When (Thumbnail) is displayed on Toolbar: Cropping frames are specified according to the document size, and thumbnails of scanned images appear. Only the images with the checkbox selected will be scanned. Note • When multiple images are previewed, different outlines indicate different selection status. •...
Page 300 Note • Create cropping frame(s) on the displayed image. In thumbnail view, one cropping frame can be • created per image. In whole image view, multiple cropping frames can be created. Adjusting Cropping Frames (ScanGear) Related Topic Scanning in Basic Mode...
Page 301 Advanced Mode Tab This mode allows you to make advanced scan settings such as the color mode, output resolution, image brightness, and color tone. This section describes the settings and functions available on the Advanced Mode tab. (1) Settings and Operation Buttons (2) Toolbar (3) Preview Area Important...
Page 302 Enter Setting Name and click Add; the name appears in Favorite Settings List. When you click Save, the item appears in the Favorite Settings list and can be selected, along with the predefined items. To delete an item, select it in Favorite Settings List and click Delete. Click Save to save the settings displayed in Favorite Settings List.
Page 303 Note • Zoom rescans the document and displays high-resolution image in Preview. • (Enlarge/Reduce) on the Toolbar zooms in on the preview image quickly. However, the resolution of the displayed image will be low. Preview Performs a trial scan. Scan Starts scanning.
Page 304 In thumbnail view: In whole image view: (Thumbnail) / (Whole Image) Switches the view in the Preview area. (3) Preview Area (Clear) Deletes the preview image from the Preview area. It also resets the Toolbar and color adjustment settings. (Crop) Allows you to specify the scan area by dragging the mouse.
Page 305 (Uncheck All Frames) Available when two or more frames are displayed. Deselects the checkboxes of the images in thumbnail view. (Select All Frames) Available when two or more frames are displayed. Selects the images in thumbnail view and outlines them in blue. (Select All Cropping Frames) Available when two or more cropping frames are specified.
Page 306 Note • When multiple images are previewed, different outlines indicate different selection status. • Focus Frame (thick blue outline): The displayed settings will be applied. Selected Frame (thin blue outline): The settings will be applied to the Focus Frame and Selected Frames simultaneously.
Page 307 Input Settings Input Settings allows you to set the following items: Important • Available functions and settings vary depending on your scanner or printer. Select Source The type of document to be scanned is displayed. To scan from the Platen, select Platen; to scan from the ADF (Auto Document Feeder), select Document (ADF Simplex) or Document (ADF Duplex).
Page 308 Note • If you are not sure which size you should select for Original Size, set Original Size to Full Platen, then measure the size of the document and enter the values into (Width) and (Height). Original Orientation Set the orientation and stapling side of the documents to scan from the ADF. Click Settings...
Page 309 Black and White Select this mode to scan photos and documents in black and white. This mode renders the image in black and white. The contrast in the image is divided at certain levels (threshold level) into black and white and is rendered in two colors. The threshold level can be set with (Threshold).
Page 310 Output Settings Output Settings allows you to set the following items: Output Resolution Select the resolution to scan at. The higher the resolution (value), the more detail in your image. Select a resolution from the options displayed by clicking the button, or enter a value within the range of 25 dpi to 19200 dpi (in 1 dpi increments).
Page 311 Select Flexible to set custom sizes or select a size for printing or displaying. Select Add/Delete... to set custom size and save it as a new output size option. Flexible You can specify the output resolution and scale, and adjust the cropping frames (scan areas). In thumbnail view: Drag the mouse over a thumbnail to display a cropping frame.
Page 312 Deleting: Select the output size you want to delete in Output Size List, and then click Delete. Click Save to save the items listed in Output Size List. Important • Predefined output sizes such as A4 and 1024 x 768 pixels cannot be deleted. Note •...
Page 313 Image Settings Important • Do not apply these functions to images without moire, dust/scratches, or faded colors. The color tone may be adversely affected. • Image correction results may not be reflected in the preview image. Note • Selectable settings depend on Color Mode settings. •...
Page 314 Document Applies Image Adjustment suitable for text documents. Important • You can set Image Adjustment after preview. • You can set this setting when Recommended is selected on the Color Settings tab of the Preferences dialog box. Note • If the image is not adjusted properly with Auto, specify the document type. •...
Page 315 Reduce Dust and Scratches Scanned photos may contain white dots caused by dust or scratches. Use this function to reduce such noise. None Dust and scratches will not be reduced. Select this to reduce small dust particles and scratches. Large ones may remain. Medium It is recommended that you normally select this setting.
Page 316 High Select this when the photo is very grainy. This can affect the gradation and sharpness of the image. Important • Correction may not be applied properly if the scan area is too small. Gutter Shadow Correction Corrects shadows that appear between pages when scanning open booklets. When you set the Gutter Shadow Correction setting in the preview image, the result will be reflected.
Page 317 • How to place the document depends on your model and the document to be scanned. Note • Cover the document with black cloth if white spots, streaks, or colored patterns appear in scan results due to ambient light entering between the document and the Platen. •...
Page 318 Color Adjustment Buttons The Color Adjustment Buttons allow you to make fine corrections to the image brightness and color tones including adjustments to the image's overall brightness or contrast and adjustments to its highlight and shadow values (histogram) or balance (tone curve). Important •...
Page 319 (Histogram) A histogram allows you to see the data concentration at each brightness level of an image. You can specify the brightest level (highlight) and darkest level (shadow) within an image, cut the levels and expand the middle of the tonal range of the image. Adjusting Histogram (Tone Curve Settings) Adjust the brightness of an image by selecting the type of graph (tone curve) showing the balance of...
Page 320 Enter Setting Name and click Add; the name appears in Tone Curve Settings List or Threshold Settings List. Click Save to save. To delete an item, select it in Tone Curve Settings List or Threshold Settings List and click Delete. Click Save to save the settings displayed in Tone Curve Settings List or Threshold Settings List.
Page 321 Preferences Dialog Box In the Preferences dialog box, you can make advanced settings to ScanGear (scanner driver) functions via the Scanner, Preview, Scan, and Color Settings tabs. Click Preferences... in the ScanGear screen to open the Preferences dialog box. Important •...
Page 322 Auto Power On Select Enable to turn on the machine automatically when data is received. Auto Power Off Specify the amount of time you want to set from the list. When this time lapses without any data being received, the machine turns off automatically. Important •...
Page 323 Important • The time specified in Start time and in End time must be different. • If your scanner or printer does not support fax functions, quiet mode is not applied to operations (copy, direct print, etc.) performed directly from the machine even if the hours are specified.
Page 324 Automatic preview ScanGear will automatically start previewing at startup. Display saved preview image The previously previewed image will be displayed. The Color Adjustment Button settings, the Toolbar settings, and the Advanced Mode tab settings are also saved. None No preview image will be displayed at startup. Note •...
Page 325 Close ScanGear automatically Select this to return to the original application when scanning is completed. Do not close ScanGear automatically Select this to return to the ScanGear screen for another scan when scanning is completed. Display the dialog to select the next action Select this to open a screen and select what to do when scanning is completed.
Page 326 Monitor Select this checkbox to display preview image with optimum correction for monitor. Defaults Returns to the default Color Matching settings. Note • The Color Adjustment Buttons on the Advanced Mode tab are not available when you select Color Matching. •...
Page 327 List of Unsupported Models (Auto Power Off) MG series MX series E series MG series Auto Power Off Function Model Name With USB Connection With Network Connection MG7500 series ✓ × MG7100 series × ✓ MG6700 series × ✓ MG6600 series ×...
Page 328 General Notes (Scanner Driver) ScanGear (scanner driver) is subject to the following restrictions. Keep these points in mind when using it. Scanner Driver Restrictions • When using the NTFS file system, the TWAIN data source may not be invoked. This is because the TWAIN module cannot be written to the winnt folder for security reasons.
Page 329 • When scanning Platen size images into Microsoft Office 2003 (Word, Excel, PowerPoint, etc.), click Custom Insert in the Insert Picture from Scanner or Camera screen. Otherwise, images may not be scanned correctly. • When scanning images into Microsoft Office 2007/Microsoft Office 2010 (Word, Excel, PowerPoint, etc.), use Microsoft Clip Organizer.
Page 330 Scanning in Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode, output resolution, image brightness, color tone, and other settings. To scan multiple documents at one time, see Scanning Multiple Documents at One Time with ScanGear (Scanner Driver).
Page 331 Note • Settings are not retained when you switch modes. 3. Set Input Settings. 4. Click Preview. Preview images appear in the Preview area. Important • Preview is not available when scanning from the ADF. 5. Set Output Settings. 6. Adjust cropping frame (scan area), correct image, and then adjust colors as needed. Adjusting Cropping Frames (ScanGear) Image Settings Color Adjustment Buttons...
Page 332 Related Topic Advanced Mode Tab...
Page 333 Scanning Multiple Documents at One Time with ScanGear (Scanner Driver) You can scan two or more photos (small documents) on the Platen at one time on the Basic Mode tab and Advanced Mode tab. This section explains how to scan multiple documents from the Basic Mode tab. Important •...
Page 334 3. Click Preview. Thumbnails of the preview images appear in the Preview area. Cropping frames are specified automatically according to the document size. 4. Set Destination. 5. Set Output Size according to purpose. 6. Adjust the cropping frames and set Image corrections as required. Note •...
Page 335 Scanning Multiple Documents in Whole Image View 7. Select the images you want to scan. Select the checkboxes of the images you want to scan. 8. Click Scan. Scanning Multiple Documents in Whole Image View Follow these steps if thumbnails are not displayed correctly when previewed or if you want to scan multiple documents as a single image.
Page 336 Invert aspect ratio will be enabled when Output Size is set to anything but Flexible. Click this button to rotate the cropping frame. Click again to return it to the original orientation. 4. Adjust the cropping frames. Adjust the size and position of the cropping frames on the preview image. You can also create two or more cropping frames.
Page 337 Correcting Images and Adjusting Colors with ScanGear (Scanner Driver) Correcting Images (Unsharp Mask, Reduce Dust and Scratches, Fading Correction, etc.) Adjusting Colors Using a Color Pattern Adjusting Saturation and Color Balance Adjusting Brightness and Contrast Adjusting Histogram Adjusting Tone Curve Setting Threshold...
Page 338 Correcting Images (Unsharp Mask, Reduce Dust and Scratches, Fading Correction, etc.) The Image Settings functions on the Advanced Mode tab of ScanGear (scanner driver) allow you to enhance the outline of the subjects, reduce dust/scratches, and correct faded colors when scanning images. Setting Items Click (Arrow) of a function and select an item from the pull-down menu.
Page 339 Reducing show-through in text documents or lightening the base color in recycled paper, newspapers, etc. when scanning documents Set Reduce Show-through to ON. Sharpening slightly out-of-focus images Set Unsharp Mask to ON. Reducing gradations and stripe patterns Set Descreen to ON.
Page 340 Note • Printed photos and pictures are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned. Descreen is the function for reducing this moire effect. Reducing dust and scratches Set Reduce Dust and Scratches to Low, Medium, or High according to the degree of dust and scratches.
Page 341 None Medium...
Page 342 Adjusting Colors Using a Color Pattern You can preview color changes and reproduce natural colors by using the color pattern function in ScanGear (scanner driver)'s Basic Mode tab. Color Adjustment Correct colors that have faded with time or due to colorcast. "Colorcast" is a phenomenon where a specific color affects the entire picture due to the weather or ambient strong colors.
Page 343 It is recommended that you find a portion in the image where it should be white, and adjust the colors so that the portion turns white. Preview image appears in the center. Preview image colors change as you adjust them. Below is an example of correcting a bluish image.
Page 344 Adjusting Saturation and Color Balance You can brighten colors that have faded with time or due to colorcast by using (Saturation/Color Balance) in ScanGear (scanner driver)'s Advanced Mode tab. Note • Click Defaults to reset all adjustments in the current window. Saturation Adjust the image's saturation (vividness).
Page 345 Color Balance Adjust images that have a colorcast. "Colorcast" is a phenomenon where a specific color affects the entire picture due to the weather or ambient strong colors. Move (Slider) under Color Balance to the left or right to emphasize the corresponding color. Cyan &...
Page 346 Adjusting Brightness and Contrast You can adjust images that are too dark or bright, or too flat due to lack of contrast by using (Brightness/Contrast) in ScanGear (scanner driver)'s Advanced Mode tab. Note • Click Defaults to reset all adjustments in the current window. Channel Each dot of an image is a mixture of Red, Green, and Blue in various proportions (gradation).
Page 347 Move (Slider) under Brightness to the left to darken and right to brighten the image. You can also enter a value (-127 to 127). Darkened Original image Brightened Note • Highlights may be lost if you brighten the image too much, and shadows may be lost if you darken the image too much.
Page 348 Adjusting Histogram You can adjust the image color tone by using a graph (histogram) showing brightness distribution, via (Histogram) in ScanGear (scanner driver)'s Advanced Mode tab. Note • Click Defaults to reset all adjustments in the current window. Channel Each dot of an image is a mixture of Red, Green, and Blue in various proportions (gradation). These colors can be adjusted individually as a "channel."...
Page 349 (1) Bright area (2) Dark area (3) Whole image More data is distributed to the high- More data is distributed to the shad- Data is widely distributed between the light side. ow side. highlight and shadow. Adjusting Histograms (Using the Slider) Select a Channel, then move (Black-point Slider) or (White-point Slider) to specify the level to be...
Page 350 Images with widely distributed data Move the Black-point Slider toward the highlight side, and White-point Slider toward the shadow side. Moving the Mid-point Slider Move the Mid-point Slider to specify the level to be set as the middle of the tonal range. Images with more data distributed to the highlight side Move the Mid-point Slider toward the highlight side.
Page 351 • The point clicked with (Black-point Dropper) will be the darkest point. You can also enter a value (0 to 245). • The point clicked with (Mid-point Dropper) will be the middle of the tonal range. You can also enter a value (5 to 250). •...
Page 352 Adjusting Tone Curve You can adjust the brightness of an image by selecting the type of graph (tone curve) showing the balance of tone input and output, via (Tone Curve Settings) in ScanGear (scanner driver)'s Advanced Mode tab. Note • Click Defaults to reset all adjustments in the current window. Channel Each dot of an image is a mixture of Red, Green, and Blue in various proportions (gradation).
Page 353 Adjusting Tone Curve In Select Tone Curve, select a tone curve from No correction, Overexposure, Underexposure, High contrast, Reverse the negative/positive image, and Edit custom curve. No correction (No adjustment) Overexposure (Convex curve) The midtone data of the input side is stretched toward the highlight of the output side, resulting in a bright-toned image when viewed on a monitor.
Page 354 Reverse the negative/positive image (Downward-sloping line) The input and output sides are reversed, resulting in a negative-positive inverted image. Edit custom curve You can drag specific points on the Tone Curve to freely adjust the brightness of the corresponding areas.
Page 355 Setting Threshold You can sharpen text in a document or reduce show-through in newspapers by adjusting the threshold level (Threshold) in ScanGear (scanner driver)'s Advanced Mode tab. Note • This function is available when Color Mode is Black and White. •...
Page 356 Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the •...
Page 357 Important • Inkjet All-In-One print- • Important For the portions in which items cannot be scan- • Large items (such as A4 size photos) that cannot be placed away from the ned, see Loading Origi- edges/arrow (alignment mark) of the platen may be saved as PDF files. To save nals.
Page 358 1. Make sure any original has been removed from platen. 2. Open document tray (A). 3. Slide the document guide (B) all the way out. Note • The location and number of document guides may vary depending on your model. 4.
Page 359 Note • When scanning duplex documents, place the front sides facing up. They will not be scanned correctly if placed the other way around. Placing Items (When Using Stand) 1. Place item on platen. 1. Open the document cover. 2. Place the item with the side to scan facing the platen, and then align it with the alignment mark.
Page 360 While scanning, hold the document cover gently with your hand to keep it closed. Important • Keep these points in mind when using the scanner in the upright position. Do not subject the scanner to vibration during operation. The correct image results may not be obtained (for example, images may blur).
Page 361 Adjusting Cropping Frames (ScanGear) "Cropping" is the act of selecting the area you want to keep in an image and discarding the rest when scanning it. On the Basic Mode tab and Advanced Mode tab, you can specify cropping frames (scan areas) on the image(s) displayed in the Preview area of the screen.
Page 362 (2) Thin cropping frame In thumbnail view: Output size, image corrections, and other settings on the Basic Mode tab or Advanced Mode tab will be applied. In whole image view: Represents an unselected cropping frame. The settings on the Basic Mode tab or Advanced Mode tab will not be applied.
Page 363 In whole image view: Click and drag the mouse in a space outside the existing cropping frame to create a new cropping frame in the Preview area. The new cropping frame will be the active cropping frame, and the old cropping frame will be the unselected cropping frame.
Page 364 In whole image view: To delete a cropping frame, select it and click (Remove Cropping Frame) on the Toolbar. Alternatively, press the Delete key. When there are multiple cropping frames, all the selected cropping frames (active cropping frame and selected cropping frames) are deleted simultaneously.
Page 365 Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings IJ Network Scanner Selector EX2 Menu and Setting Screen Scanning with WIA Driver Resolution Data Formats Color Matching...
Page 366 Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If items are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the platen. Failure to observe the •...
Page 367 Important • For the portions in which items cannot be scan- ned, see Loading Origi- Important nals. • Large items (such as A4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the platen may be saved as PDF files. To save in a format other than PDF, scan by specifying the data format.
Page 368 2. Open document tray (A). 3. Slide the document guide (B) all the way out. Note • The location and number of document guides may vary depending on your model. 4. Load document with side to scan facing up in document tray. Insert the document until it stops.
Page 369 Note • When scanning duplex documents, place the front sides facing up. They will not be scanned correctly if placed the other way around.
Page 370 • If the icon is not displayed in the notification area on the desktop, follow the procedure below to • start. Windows 11/Windows 10: From the Start menu, click (All apps >) Canon Utilities > IJ Network Scanner Selector EX2. Windows 8.1: Click IJ Network Scanner Selector EX2 on the Start screen.
Page 371 Search charm, then search for "IJ Network Scanner Selector EX2". Windows 7: From the Start menu, click All Programs > Canon Utilities > IJ Network Scanner Selector EX2 > IJ Network Scanner Selector EX2. The icon appears in the notification area on the desktop, and the Scan-from-PC Settings screen appears.
Page 372 • If the icon is not displayed in the notification area on the desktop, follow the procedure below to • start. Windows 11/Windows 10: From the Start menu, click (All apps >) Canon Utilities > IJ Network Scanner Selector EX2. Windows 8.1: Click IJ Network Scanner Selector EX2 on the Start screen.
Page 373 Select the MAC address of your scanner or printer. Note • When multiple scanners are connected via a network, you can select up to three scanners. 5. In the Scan-from-PC Settings screen, click OK. Note • If your scanner or printer does not appear, check the following, click OK to close the screen, then •...
Page 374 Disable Canon IJ Network Scanner Selector EX2 / Enable Canon IJ Network Scanner Selector EX2 Enables or disables IJ Network Scanner Selector EX2. When you select Disable Canon IJ Network Scanner Selector EX2, you will not be able to scan over a network from the operation panel.
Page 375 About Displays the version information. In the displayed dialog box, you can change the language to be used in the application. The change will be reflected after restarting the computer. Exit Exits IJ Network Scanner Selector EX2; (Enabled) or (Disabled) disappears from the notification area on the desktop.
Page 376 Important • When using a model with which you cannot scan over a network from the operation panel, Scan- from-Operation-Panel Settings may appear in the Scan-from-PC Settings screen; however, the setting is not available. Note • If your scanner or printer does not appear, check the following, click OK to close the screen, then •...
Page 377 • Log into a user account with administrator privilege. 1. Click Control Panel > Programs > Programs and Features. 2. Select Canon IJ Network Scanner Selector EX2, then click Uninstall/Change. Note • If the User Account Control screen appears, click Continue.
Page 378 Updating the ScanGear (Scanner Driver) Obtaining the Latest ScanGear (Scanner Driver) Deleting the Unnecessary ScanGear (Scanner Driver) Before Installing the ScanGear (Scanner Driver) Installing the ScanGear (Scanner Driver)
Page 379 Obtaining the Latest ScanGear (Scanner Driver) Upgrading your current ScanGear (scanner driver) to the latest ScanGear may solve some problems you have experienced. Checking the Version of ScanGear Start ScanGear and click (Information) to display the version of ScanGear. Obtaining ScanGear To obtain ScanGear, access our website, and then download the ScanGear for your model.
Page 380 Deleting the Unnecessary ScanGear (Scanner Driver) You can delete the ScanGear (scanner driver) you no longer use. When deleting ScanGear, close all running applications, and then remove the USB cable connecting the scanner and computer. 1. From Control Panel, click Programs > Programs and Features. 2.
Page 381 Before Installing the ScanGear (Scanner Driver) Check the following points before installing ScanGear (scanner driver). Check these also when you cannot install ScanGear. Scanner Status • If the scanner and computer are connected with a USB cable, disconnect the USB cable from the computer.
Page 382 Installing the ScanGear (Scanner Driver) To download the latest ScanGear (scanner driver), access our website via the Internet. Follow these steps to install the downloaded ScanGear. 1. Double-click the icon of the downloaded file. The installation program starts. Note • A confirmation or warning dialog box may appear when installing, uninstalling, or starting up •...
Page 383 • If you have more than one scanner or printer, a scanner selection screen may appear. Double- • click the scanner you want to use. For USB connection: Canon XXX series (where "XXX" is the model name) For network connection: XXX series_MAC address (where "XXX" is the model name) 3. Specify the settings.
Page 384 Scanner The currently set product name is displayed. To change the scanner, click Change... and select the product you want to use. Profile Select Photo (Default) or Documents according to the type of item to be scanned. To save a new Profile, select Add profile..
Page 385 • click the scanner you want to use. For USB connection: Canon XXX series (where "XXX" is the model name) For network connection: XXX series_MAC address (where "XXX" is the model name) 3. Select the paper source and type of picture according to the item to be scanned.
Page 386 Resolution (DPI) Enter the resolution. Specify a value between 50 dpi and 600 dpi. Resolution Note • When using the scanner or printer with network connection, the following resolutions can be specified. 150 dpi / 300 dpi / 600 dpi Picture type Select the type of scan you want for your item.
Page 387 Resolution The data in the image you have scanned is a collection of dots carrying information about brightness and color. The density of these dots is called "resolution," and resolution will determine the amount of detail your image contains. The unit of resolution is dots per inch (dpi). Dpi is the number of dots per inch (2.5 cm). The higher the resolution (value), the more detail in your image;...
Page 388 Scanning text using OCR Color or Grayscale 300 dpi Important • If you double the resolution, the data size of the scanned image quadruples. If the file is too large, the processing speed will slow down significantly, and you will experience inconvenience such as lack of memory.
Page 389 Data Formats You can select a data format when saving scanned images. You should specify the most suitable data format according to how you want to use the image on which application. Available data formats vary by application and operating system (Windows or Mac OS). See below for the characteristics of each image data format.
Page 390 Color Matching "Color Matching" is the act of making adjustments so that the color tones match between the original item, the monitor display, and the color printout. On your scanner or printer, the color tones are adjusted as shown below. Example: When sRGB is selected as the output profile (target): The image's color space is converted from the scanner's color space to sRGB by ScanGear.
Page 391 Setting Up Operation Panel with IJ Scan Utility (Windows) IJ Scan Utility allows you to specify how to respond when scanning from the operation panel. Important • Depending on your model, you cannot scan from the operation panel. Start IJ Scan Utility. 2.
Page 392 Printer Driver Windows Printer Driver macOS Printer Driver...
Page 393 Windows Printer Driver Overview of the Printer Driver Printer Driver Description Updating the Printer Driver...
Page 394 Overview of the Printer Driver Canon IJ Printer Driver Changing the Print Options Canon imagePROGRAF Preview How to Open the Printer Driver Setup Window Updating Media Information in Printer Driver Deleting the Undesired Print Job Canon IJ Status Monitor Instructions for Use (Printer Driver)
Page 395 Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Page 396 Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Check this check box if part of the image data is cut off, the paper source during printing differs from the driver settings, or printing fails.
Page 397 Canon imagePROGRAF Preview The Canon imagePROGRAF Preview is an application software that displays what the print result will look like before a document is actually printed. The preview reflects the information that is set within the printer driver and allows you to check the document layout, print order, and number of pages.
Page 398 How to Open the Printer Driver Setup Window You can display the printer driver setup window from the application software in use or from the printer icon. Open the Printer Driver Setup Window through the Application Software Follow the procedure below to configure printing profile when printing. 1.
Page 399 Updating Media Information in Printer Driver This function gets the latest media information from the printer and updates the media information in the printer driver. When the media information is updated, the media displayed for Media Type on the Main tab is updated to the latest information.
Page 400 Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete the undesired print job by using the Canon IJ Status Monitor. 1. Open the printer driver setup window 2.
Page 401 • The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer. When Errors Occur If an error occurs (e.g., if the printer runs out of paper or if the ink is low), the Canon IJ Status Monitor displays an error information dialog box.
Page 402 In such cases, take the appropriate action as described.
Page 403 The Canon IJ Status Monitor opens. 3. Display Estimated ink levels Ink status is displayed as an illustration. Note • The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer.
Page 404 Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • Before installing, log on to Windows as user with administrator rights. •...
Page 405 • In the cases described below, you will not be able to use the Edit Using PosterArtist feature of Page Layout in the Layout tab, as well as the Canon imagePROGRAF Preview feature. ◦ When right-clicking on the printer icon and choosing from See what's printing: Printer -> Pause Printing, or when right-clicking on the printer icon and choosing Pause Printing ◦...
Page 406 • If you combine specific Print Quality with large paper sizes, you may not be able to correctly print stamps and borders. • In the Canon imagePROGRAF Preview, characters and fine lines visualized in the View screen may look differ from printed results. In such cases, try choosing the Layout tab, opening the Special Settings dialog and turning on Preview Switching.
Page 407 Printer Driver Description Main Tab Description Page Setup Tab Description Layout Tab Description Favorites Tab Description Utility Tab Description Device Settings Tab Description Canon IJ Status Monitor Description...
Page 408 Main Tab Description The Main tab allows you to create a basic print setup in accordance with the media type. Unless special printing is required, normal printing can be performed just by setting the items on this tab. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper.
Page 409 Photo (Color) Select this when printing a color illustration or a photograph. Poster Select this when printing posters. CAD (Color Line Drawing) Select when printing data such as drawings. CAD (Monochrome Line Drawing) Select when printing data such as drawings in monochrome. Perspective, GIS Select when printing data such as perspectives and GIS.
Page 410 To make thin lines thicker and easier to see when printing, add a checkmark. Preview before printing You can start up the Canon imagePROGRAF Preview, and check what the printing results will be before executing the print. Check this check box to display a preview before printing.
Page 411 Between Pages The wait time until outputting paper can be set after printing one page. Time is taken before cutting roll paper to allow the ink to dry, so the page may be dropped into the basket with dried ink. Printer Default Settings in printer unit operation panel are applied.
Page 412 Leading Edge 5 mm / Far End 5 mm / Leading Edge 15 mm / Far End 15 mm / Leading Edge 30 mm / Far End 30 mm Select a larger margin when rubbing of the print heads occurs, such as when heavily curling paper is being used.
Page 413 Details Displays the settings of the print purpose that was selected for Print Target. Color Settings dialog box Color Adjustment Tab This tab allows you to adjust the color balance by changing the settings of the Cyan, Magenta, Yellow, Brightness, and Contrast options. Preview Shows the effect of color adjustment.
Page 414 Color Correction Allows you to select Driver Matching, ICC Profile Matching, ICM, or Off to match the purpose of the print operation. Driver Matching Print with the optimal color using the driver's original color profile. Normally, you should choose this mode. ICC Profile Matching Carry out color matching using the ICC profile.
Page 415 Although the color and color balance of the white spots change, you may not be able to get the desired output results because of the profile combination. Important • Depending on the media type, you may obtain the same print results even when you change the Rendering Intent setting.
Page 416 Page Setup Tab Description The Page Setup tab allows you to specify the scaling for enlarging or reducing, set the paper feeding method, and more. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper. You can check an overall image of the layout.
Page 417 Printer Paper Size When you select Fit Paper Size, or Scaling, you can specify the setting. Select the size of the paper to be printed. Orientation Selects the printing orientation. If the application used to create your document has a similar function, select the same orientation that you selected in that application.
Page 418 Units Select the unit for entering a user-defined paper size. Roll Paper Options dialog box You can specify settings for printing on roll paper. Banner Printing Select this check box to print documents with several pages as one continuous document. When you do this, the spaces between the pages will be removed.
Page 419 Display Series You can narrow down the paper sizes to be displayed in Paper Size List. Oversize When you select this check box, add appropriate margins so that the document contents will not get cut off, and then print the document.
Page 420 Layout Tab Description The Layout tab allows you to specify how to arrange the document onto the paper. You can also set the number of copies to be printed and the print sequence. If the application software that you used to create the document features the same functions, specify the settings from the application software.
Page 421 You must install PosterArtist to use this function. Go to the Canon website, download PosterArtist, and then install it. Stamp The Stamp function prints a specific character string over the document pages. You can select the characters to be printed from a list or use the Define Stamp dialog box to set any characters.
Page 422 Note • The Pages to Print dialog box appears only when Poster (1 x 2) or Poster (2 x 2) is selected for Page Layout. Page Layout Printing dialog box This dialog box allows you to select the number of document pages to be placed on one sheet of paper, the page order, and whether a page border line is to be printed around each document page.
Page 423 Delete Deletes an unnecessary stamp. Specify the title of an unnecessary stamp from the Stamps, and click this button. Outline Selects a frame that encloses the stamp text string. Print Style Select the stamp printing method. Select Transparent to print the stamp on the back of the document, and select Overlap to print the stamp on the front.
Page 424 Font Select the font type. Style Select the font style. Size Select the font size. Color Select the font color. Special Settings dialog box The Special Settings dialog box allows you to change the print processing method if you do not get the print results you want.
Page 425 Important • Even if this is set to On, it will only disable some of the color profile information, and it is still possible to print using the color profile. This should normally be set to Off when using. Adjust Faint Lines This function prevents thin lines from fading when printing by darkening light colored lines.
Page 426 Favorites Tab Description The Favorites tab allows you to register frequently used print settings as favorites. Favorites A list of the registered favorite settings appears. The Default Settings are registered in the initial settings. Settings Details The settings of the favorite that you selected from Favorites appear. Comment The comment registered to the favorite appears.
Page 427 Export... You can save the settings of a favorite to a file (.cfg). Edit dialog box You can change the name and icon of the favorite that you selected from the Favorites list. Name Changes name to be displayed in Favorites list. Icon Changes icon to be displayed in Favorites list.
Page 428 Utility Tab Description The Utility tab allows you to perform printer maintenance or check the settings of the printer. Print Nozzle Check Pattern Prints a nozzle check pattern. Perform this function if printing becomes faint or a specific color fails to print. Print a nozzle check pattern, and check whether the print head is working properly.
Page 429 About Opens the About dialog box. You can check information such as the version and copyright of the printer driver. Settings Summaries... The Settings Summaries dialog box is displayed. You can confirm the list of items set in the printer driver. If you click the tab of each sheet, you can confirm the setting details of each item.
Page 430 Device Settings Tab Description Many of the tabs in the Properties windows of the printer are controlled by Windows. However, the Device Settings tab is for specifying printer configuration-related settings and is part of the printer driver. The Device Settings tab allows you to specify settings related to the printer unit, as well as administrator settings.
Page 431 Icons and messages are displayed when ink is running low (ink level warning). Canon IJ Status Monitor Overview Canon IJ Status Monitor allows you to check the status of the printer and ink with graphics and messages. You can check the information on the printing document and the printing progress during printing.
Page 432 (the disclosure triangle) to check the remaining amount of paper. Purchase information is displayed in Purchase Paper..Option Menu If you select Enable Status Monitor, when a printer related message is generated the Canon IJ Status Monitor starts. When Enable Status Monitor is selected, following commands are available.
Page 433 This window allows you to download the root certificate, register it to the browser, and disable warning displays. Help Menu When you select this menu item, the Help window for Canon IJ Status Monitor is displayed, and you can check the version and copyright information.
Page 434 Updating the Printer Driver Obtaining the Latest Printer Driver Deleting the Unnecessary Printer Driver Before Installing the Printer Driver Installing the Printer Driver...
Page 435 Obtaining the Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can check the version of the printer driver by clicking the About button on the Utility tab. You can access our website and download the latest printer driver for your model.
Page 436 Deleting the Unnecessary Printer Driver The printer driver which you no longer use can be deleted. When deleting the printer driver, first exit all programs that are running. The procedure to delete the unnecessary printer driver is as follows: 1. Start the uninstaller Select the Control Panel ->...
Page 437 Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Printer Status • Turn on the printer. Checking the Personal Computer Settings •...
Page 438 Installing the Printer Driver You can access our web site through the Internet and download the latest printer driver for your model. The procedure for installing the downloaded printer driver is as follows: 1. Turn on the printer 2. Start the installer Double-click the icon of the downloaded file.
Page 439 Application Software PosterArtist on the Web PosterArtist Guide (Windows) Direct Print Plus Guide Preview Guide (Windows) Preview Guide (macOS) Free Layout plus Guide (Windows) Free Layout Guide (macOS) Quick Utility Toolbox Guide Wi-Fi Connection Assistant Guide Media Configuration Tool Guide...
Page 440 Handling Paper Loading Rolls in the Printer Moving the Roll Holder Support Removing the Roll from the Printer Loading Sheets in the Printer Paper Settings Changing the Type of Paper Specifying the Ink Drying Time Specifying the Cutting Method for Rolls Making Margin Settings for Rolls Cutting the Leading Edge of Roll Paper Automatically Reducing Dust from Cutting Rolls...
Page 441 Loading Rolls in the Printer Follow these steps to load rolls in the printer. Caution • Set the roll on its side on a table or other flat surface so that it does not roll or fall. Rolls are heavy, and dropping a roll may cause injury.
Page 442 1. Select paper settings display area on the Home Screen. 2. Select the roll paper area. 3. Select Load roll paper or Replace paper. Important • If paper that will not be used is fed, a message confirming paper replacement is displayed. Follow •...
Page 443 7. Load rolls on the roll holder. 1. Make sure that the lock levers on the left and right roll holders are toward and unlocked. 2. Align the roll paper winding direction as shown in the figure, insert the roll holder marked with [R] from the right, and press it firmly until the side of the roll paper (A) sits flush against the roll holder without any gap.
Page 444 Important • When loading a roll, be careful to avoid hitting the printer hard with the roll. This may damage • the roll holder. 3. Turn the lock lever (B) of the inserted roll holder toward to lock it. 4. Insert the roll holder marked with [L] from the left and press it firmly until the side of the paper roll (C) sits flush against the roll holder with no gap.
Page 445 5. Turn the lock lever (D) of the inserted roll holder toward to lock it. 8. If necessary, move the roll holder support to match the width of the roll paper to be loaded. Moving the Roll Holder Support 9. Before setting the roll holder, make sure that the roll holder support is firmly fixed. Depending on your printer, there may be one or two knurled screws.
Page 446 Important • Make sure that the knurled screws on the roll holder support are tightened until they do not turn. • 10. Hold the left and right roll holders (E) and place the roll paper on the slide guide (H) so that the roll holder shafts (F) are in front of the roll holder slots (G).
Page 447 11. Set the shafts (F) of the left and right roll holders in the roll holder slots (G) by sliding them on the slide guides (H). Caution • Do not force the roll holder into the printer with the right and left ends reversed. This may damage •...
Page 448 12. Insert the leading edge of the roll into the feed slot (I) and feed it until you hear a sound. Important • If the leading edge of the paper is stuck to the roll and difficult to insert into the feed slot, pull out •...
Page 449 15. Select the type of paper to use. After selecting the paper type, paper feeding starts. Important • Do not open the roll paper feed cover after the paper feeding has started. It may cause paper • feeding to fail. •...
Page 450 Moving the Roll Holder Support To load roll paper of different widths, move the roll holder support as described below. 1. Loosen the knurled screws (A) securing the roll holder support by turning them counterclockwise. Depending on your printer, there may be one or two knurled screws. 2.
Page 451 Important • Tighten knurled screws finger-tight until they stop turning. Do not use a screwdriver or similar tool • to tighten the screws too tightly. Note • After moving the roll holder support, continue loading the roll paper. • Loading Rolls in the Printer...
Page 452 Removing the Roll from the Printer Remove rolls from the printer as follows. 1. Select paper settings display area on the Home Screen. 2. Select the roll paper area. 3. Select Remove paper. 4. Select Yes. The roll is rewound. Important •...
Page 453 6. Unlock with the lever and open the roll paper feed cover. 7. Using both hands, rotate the roll holder toward the back to rewind the roll. 8. Hold the left and right roll holders (A) and remove the roll paper from the printer. 9.
Page 454 2. Remove the unlocked roll holder from the roll paper. Caution • Do not touch the metal part inside the roll holder when removing the roll holder. The sharp • edges of the metal may cause injury.
Page 455 3. Turn the lock lever (C) on the right roll holder toward to unlock. 4. Remove the unlocked roll holder from the roll paper. Important • Store the roll in the original bag or box, away from high temperature, humidity, and direct •...
Page 456 Note • To load new roll paper in the printer at this point, see • "Loading Rolls in the Printer."...
Page 457 Loading Sheets in the Printer Follow these steps to load sheets in the printer. Important • Do not load any sheet smaller than A4 size. Doing so may cause a paper jam. • Note • For the page size and paper weight you can use for this printer, see •...
Page 458 4. Slide the left and right paper guides (A) to open both paper guides. 5. Load the sheets in portrait orientation with the print side facing up. After loading the paper, the paper setting confirmation screen for the top feed appears on the touch screen.
Page 459 6. Slide the left and right paper guides to align with both sides of the sheets. Important • Do not slide the paper guides too hard against the paper. The paper may not be fed properly. • • Always load sheets in portrait orientation. Loading paper in landscape orientation can cause paper •...
Page 460 7. If the page size and type displayed on the touch screen match size and type of the sheets loaded in the top feed, select Yes. If not, select Change to change the settings in accordance with the size and type of the loaded paper. Important •...
Page 461 Paper Settings Changing the Type of Paper Specifying the Ink Drying Time Specifying the Cutting Method for Rolls Making Margin Settings for Rolls Cutting the Leading Edge of Roll Paper Automatically Reducing Dust from Cutting Rolls...
Page 462 Changing the Type of Paper Follow these steps to change the type of paper specified on the printer after you have loaded paper. Note • If you want to continue using the same type of roll paper, set Keep roll paper type to Enable. The •...
Page 463 4. Select Type. 5. Select media type of roll paper loaded in printer. Important • Be sure to select the correct paper type. If this setting does not match the loaded paper, it may • cause feed errors and affect printing quality. Note •...
Page 464 Specifying the Ink Drying Time When you are using paper that takes longer for ink to adhere, ink may be transferred onto the paper surface during ejection, soiling it. In that case, you may be able to improve the condition by setting the time to wait for the ink to dry after printing.
Page 465 Pause between scans Specify the waiting time between printing one scan and printing the next one. You can set the drying waiting time and the target area where the waiting time occurs. Pause between pages Specify the waiting time between printing one page and ejecting the paper. If there is a next page, it will be printed after the ink drying time has passed.
Page 466 Specifying the Cutting Method for Rolls How rolls are cut after ejection varies depending on printer settings. • Automatic cut • The roll is automatically cut by the cutter blade. ◦ Printer Setting ◦ Cutting mode > Automatic cut • •...
Page 467 Note • With Eject cut, printing does not resume after a series of jobs have been printed continuously until • the roll is cut. 1. Select Eject cut in Cutting mode. 1. Select (Setup) on the HOME screen. 2. Select Printer settings.
Page 468 2. Select the roll paper area. 3. Select Set cut length. 4. Select the input field and enter the length by which you want to feed the roll paper. 5. Select Cut paper. 6. Select Yes. The roll paper is cut after the specified length is fed.
Page 469 Making Margin Settings for Rolls Make settings related to margins when printing on roll paper. Setting a large margin may improve the image quality of the printed document. Important • In the printer driver, you can set the margins from Roll Paper Safety Margin in the Paper Detailed •...
Page 470 Important • When using Prioritize paper size, Roll paper lead edge/end margin may result in part of the image • being lost. Prepare your print data to match the printable area. 1. Select (Setup) on the HOME screen. 2. Select Printer settings.
Page 471 4. Select Advanced paper settings. 5. Select the paper type for which you want to change the setting. 6. Select Roll paper lead edge/end margin. 7. Select the margin length you want to set or Auto.
Page 472 Cutting the Leading Edge of Roll Paper Automatically If the leading edge of the paper is cut crooked or is not cut straight when roll paper is loaded, it will not print correctly. If this happens, you can cut the leading edge of the paper straight when loading a paper roll by using Trim edge first in the operation panel menu.
Page 473 6. Select Trim edge first. 7. Select desired Trim edge first settings. This setting takes effect the next time you load a roll.
Page 474 Reducing Dust from Cutting Rolls If the paper tends to generate dust when cut, such as with Backlit Film, you can reduce flying dust by setting Cut-dust reduction to ON from the operation panel menu, which will coat the leading and trailing edges of the printed document with ink.
Page 475 7. Select ON.
Page 476 Information about Paper Paper Sizes Paper Information List Updating paper information Using Paper Other Than Genuine Paper and feed confirmed Paper Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings Printing on Paper Other Than Genuine Paper and feed confirmed Paper by Adding a Media Type...
Page 477 Paper Sizes Rolls Rolls that meet the following conditions are supported. • Outer diameter: within 4.4 in. (110 mm) • • Inner diameter of paper core: 2 inches • • Printing side out • Roll Paper Width 24 in Roll : 24.00 in. (609.6 mm) A1 Roll : 23.39 in.
Page 478 • If you are using the Media Configuration Tool, the new Media Information File is downloaded • automatically when released on the Canon website. A computer connected to the Internet is required to download the Media Information File. • Even if you are not using the printer driver, you should install the Media Configuration Tool in order to •...
Page 479 Using Paper Other Than Genuine Paper and feed confirmed Paper When using this printer to print on paper other than genuine Canon paper and feed confirmed paper, use paper that meets the following conditions. • Paper where the size is described in •...
Page 480 Printing on Paper Other Than Genuine Paper and feed confirmed Paper Using Existing Settings You can easily print on paper other than genuine Canon paper and feed confirmed paper without making complicated settings by selecting the existing settings provided in the operation panel and printer driver depending on the media type you are using.
Page 481 Media Configuration Tool provides a function for adding custom paper for better print quality and improved paper feed properties when printing on paper other than Canon genuine paper/feed confirmed paper than when printing with general-purpose settings. You can use this function to configure settings such as the amount of ink used and the height of the print head according to the characteristics of the paper being used, and thereby realize higher print quality.
Page 482 Changing Printer's Setting Changing Settings from Operation Panel Home Screen Menu Composition Menu Structure Setting Items on Operation Panel Setting Administrator Password on Operation Panel Checking the Total Number of Uses of Printer Changing Printer's Setting Using Web Browser Start up Remote UI Changeable Setting Items Using Remote UI Setting Passwords Using Remote UI Registering Printer's Root Certificate to Web Browser for SSL Communication...
Page 483 Changing Settings from Operation Panel Home Screen Menu Composition Menu Structure Setting Items on Operation Panel Setting Administrator Password on Operation Panel Checking the Total Number of Uses of Printer...
Page 484 Home Screen Menu Composition After the printer starts up, the HOME screen appears on the touch screen. From the HOME screen, you can check the printer status and select the maintenance, paper operations, settings, and other menus. Basic Touch Screen Operations TC-20M TC-20 A: Paper Setting Display Area...
Page 485 C: Network Displays the current network status. Select to display the basic network information or to change the network settings. The icon differs depending on the network of use or the network status. Wi-Fi is enabled and the printer is connected to the wireless router. Note •...
Page 486 Basic Touch Screen Operations You can select various functions and settings by gently touching and swiping the touch screen with your fingertip. Important • Take the following precautions when operating the touch screen. Otherwise, the touch screen may • malfunction or become damaged. Do not forcibly press the touch screen with your finger.
Page 487 Drag Move your finger up, down, left, or right while gently keeping it in contact with the touch screen. Use this to move a menu or list while viewing it.
Page 488 Menu Structure The * on the right side of an item indicates the default value. Values may vary depending on your model and firmware version. • Paper information • This menu is displayed by selecting paper information area. Roll paper settings Load roll paper / Replace paper Set cut length Remove paper...
Page 489 Copies Intensity Auto / -4 / -3 / -2 / -1 / Standard* / +1 / +2 / +3 / +4 Paper src Roll paper Type Print qlty High / Standard* / Draft Position Portrait* / Landscape Repeat copy Layout Position Portrait* / Landscape Settings...
Page 490 High / Standard* / Draft Position Portrait* / Landscape Frame erase copy Settings Copies Intensity Auto / -4 / -3 / -2 / -1 / Standard* / +1 / +2 / +3 / +4 Magnif. Paper src Roll paper Page size Type Print qlty High / Standard* / Draft...
Page 491 Paper src Top feed Page size Type Print qlty High / Standard* / Draft Layout None / 2-on-1 copy* / 4-on-1 copy Image stitch copy (Original size selection) (Paper size selection) Settings Copies Intensity Auto / -4 / -3 / -2 / -1 / Standard* / +1 / +2 / +3 / +4 Orig.
Page 492 Copies Intensity Auto / -4 / -3 / -2 / -1 / Standard* / +1 / +2 / +3 / +4 Magnif. Paper src Top feed Page size Type Print qlty High / Standard* / Draft • Others (TC-20M only) •...
Page 493 Print photos (Number of copies) Settings Paper src Roll paper* / Top feed Page size Type Print qlty High / Standard* Print date ON / OFF* Print documents (Document selection) Copies Paper src Roll paper* / Top feed Page size Type Print qlty High / Standard*...
Page 494 Other connection types WPS (PIN code method) Advanced Wireless Direct See settings Connect to smartphone iPhone/iPad Android device Others Enable/disable Wireless Direct ON / OFF Change network name (SSID) Auto update Yes / No Change password Change manually Auto update Yes / No Connection request confirmation ON / OFF...
Page 495 ON / OFF* Adjust horizontal print position Roll paper +3.0 / +2.9 / … / +0.1 / 0.0* / -0.1 / … / -2.9 / -3.0 Top feed +3.0 / +2.9 / … / +0.1 / 0.0* / -0.1 / … / -2.9 / -3.0 Cleaner Lines/Text Enable* / Disable IPP print settings...
Page 496 Advanced paper settings LAN settings * The lower items of this menu are the same as the lower items of LAN settings displayed by selecting Network icon. Other printer settings Date/time settings Date display format YYYY/MM/DD / MM/DD/YYYY / DD/MM/YYYY Daylight saving time setting ON / OFF* Sound control...
Page 497 Auto update settings ON / OFF DNS server setup Auto setup* / Manual setup Proxy server setup Use / Do not use* Administrator password settings Change administrator password Remove administrator password Reset settings Web service setup only LAN settings only Settings only Reset paper settings for all paper E-mail address book entries only...
Page 498 Set priority (Paper type selection) Auto Prioritize print quality Prioritize length accuracy Adjust print quality Auto Roll paper Manual Roll paper Adjust feed length Print alignment pattern Roll paper Change adjustment values -0.70% / -0.68% / … / 0.68% / 0.70% Roller Cleaning Bottom Plate Cleaning Replace Ink in Print Head...
Page 499 Use / Do not use* Web service inquiry Print from Canon server Auto power off Never / 240 min.* / 120 min. / 60 min. / 30 min. / 15 min. Auto power on ON / OFF* • Information •...
Page 500 Troubleshooting Print is smudged or patchy Connecting with Wi-Fi Paper is jammed Other problems Job management Display job history Print job history Restrict job history access Usage stats Total sheets used on the device No. of sheets used for copying Sheets used for other functions Number of sheets scanned...
Page 501 Advanced (Paper settings) This menu is displayed by selecting the Setup icon and then selecting Printer settings > Paper-related settings > Advanced paper settings. Advanced paper settings Paper thickness (head height) Auto / High / Standard Skew detection accuracy Standard / Loose / OFF Cutting mode Automatic cut / Eject cut Cut speed...
Page 502 Reset paper settings by paper...
Page 503 Advanced (LAN settings) This menu is displayed by selecting Network icon > Wi-Fi / Wireless Direct / Wired LAN > Advanced. The * on the right side of an item indicates the default value. Advanced Set printer name TCP/IP settings IPv4 IP address Auto setup* / Manual setup...
Page 504 IPP settings Enable* / Disable Wi-Fi DRX settings Enable* / Disable Wired LAN DRX settings Enable* / Disable IPsec settings Enable / Disable* IEEE802.1X/EAP settings Enable/disable Enable / Disable* Search for EAP router Last authentication result...
Page 505 Setting Items on Operation Panel Note • The administrator password is required to change some setting items if it is enabled for changing • settings using the operation panel. Setting Administrator Password on Operation Panel (Network) (Setup) • Printer settings •...
Page 506 (Information) • • System information • • Job management • Usage stats • Checking the Total Number of Uses of Printer...
Page 507 Print settings This item is displayed when you select Printer settings from (Setup) on the HOME screen. • Prevent paper abrasion • Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower print quality. •...
Page 508 Paper-related settings This item is displayed when you select Printer settings from (Setup) on the HOME screen. • Keep roll paper type • Select Enable to continue using the same type of roll paper. • Manage remaining roll amount • Selects the method to manage remaining roll amount and that to display warning when the roll is running short.
Page 509 LAN settings This item is displayed when you select Printer settings from (Setup) on the HOME screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password. Wi-Fi Wireless Direct Wired LAN...
Page 510 • Wi-Fi setup • Selects the setup method for Wi-Fi connection. ◦ Easy wireless connect ◦ Select if you specify the settings of the access point information to the printer directly from a device (e.g. smartphone, or tablet) without operating the wireless router. Follow the on-screen instructions of the connecting device for the setup procedure.
Page 511 IPv6 link-local address XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) MAC address (Wi-Fi) XX: XX: XX: XX: XX: XX (12 characters) Printer name XXXXXXXXXXXXXXX (up to 15 characters) Bonjour service name XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX (up to 48 characters) ("XX"...
Page 512 MAC address (Wired LAN) XX:XX:XX:XX:XX:XX (12 characters) Printer name XXXXXXXXXXXXXXX (up to 15 characters) Bonjour service name XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX XXXXXXXXXXXX (up to 48 characters) ("XX" represents alphanumeric characters.) • Enable/disable Wired LAN • Enables/disables wired LAN. • Advanced setup •...
Page 513 Note • When you forward the scanned data to the computer searched using WSD, you cannot select • the document type. ◦ Timeout settings ◦ Specifies the timeout length. • Bonjour settings • Setting items when you use Bonjour. ◦ Enable/disable Bonjour ◦...
Page 514 • IEEE802.1X/EAP settings (Wi-Fi/Wired LAN only) • Setting item when you use IEEE802.1X/EAP. ◦ Enable/disable ◦ Enables/disables IEEE802.1X/EAP. ◦ Search for EAP router ◦ Searches switch/access point of IEEE802.1X/EAP and display it. ◦ Last authentication result ◦ Displays the latest authentication result of IEEE802.1X/EAP setting.
Page 515 Other printer settings This item is displayed when you select Printer settings from (Setup) on the HOME screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on • the operation panel using the administrator password. •...
Page 516 ◦ Keypad volume ◦ Selects the beep volume when pressing the touch screen or the buttons on the operation panel. ◦ Alarm volume ◦ Selects the alarm volume. • Energy saving settings • Allows you to turn on/off the printer automatically to save electricity. ◦...
Page 517 • Length unit settings • Selects the length unit (meter or feet/inch).
Page 518 Language selection This item is displayed when you select Printer settings from (Setup) on the HOME screen. Changes the language for the messages and menus on the touch screen. Important • The administrator password is required to change the settings if it is enabled to change the settings on •...
Page 519 Firmware update This item is displayed when you select Printer settings from (Setup) on the HOME screen. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important •...
Page 520 Reset settings This item is displayed when you select Printer settings from (Setup) on the HOME screen. You can set the settings back to the default. Important • The administrator password is required to change the settings if it is enabled to change the settings on •...
Page 521 Maintenance This item is displayed when you select (Setup) on the HOME screen. • Nozzle Check • Prints out the nozzle check pattern. Checking for Nozzle Clogging • Cleaning • Select this to clean the print head. Cleaning the Print Head •...
Page 522 ◦ Adjust print quality ◦ Select this mode when the printed documents have horizontal streaks of different colors. Automatically Adjusting Different Colored Horizontal Streaks Manually Adjusting Different Colored Horizontal Streaks ◦ Adjust feed length ◦ Select this mode when you want to print ruled lines in CAD drawings to their exact lengths. Adjusting Line Length •...
Page 523 Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center. ◦ Check Web service setup ◦ Make sure whether the printer is registered to Canon Inkjet Cloud Printing Center. • Issue registration code • In order to link the web service and printer, obtain the registration code from the service origin.
Page 524 This item is displayed when you select (Setup) on the HOME screen. This setting allows you to turn on/off the printer automatically to save electricity. • Auto power off • Specifies the length of time to turn off the printer automatically when no operation is made or no printing data is sent to the printer.
Page 525 System information This item is displayed when you select (Information) on the HOME screen. • Current version • Displays the current firmware version. • Printer name • Displays the printer name currently specified. • Serial number • Displays the printer serial number. •...
Page 526 Job management This item is displayed when you select (Information) on the HOME screen. • Display job history • Displays the job history of Print from / Copy / Communication log. • Print job history • Prints the job history of Print from / Copy / Communication log. •...
Page 527 Setting Administrator Password on Operation Panel The administrator password can be set or canceled. Important • The administrator password is set at time of purchase. The default password is the printer serial • number (9 characters) which can be found on the sticker on the printer. 1.
Page 528 The administrator password is available. When You Want to Disable the Administrator Password: After selecting (Setup) on the HOME screen, select Printer settings > Administrator password settings > Remove administrator password. Select either item and follow the on-screen instructions to perform settings.
Page 529 Checking the Total Number of Uses of Printer You can get information on printer usage, such as the number of sheets printed. 1. Select (Information) on the HOME screen. Home Screen Menu Composition 2. Select Usage stats. 3. Select item to check. Total sheets used on the device Displays the total number of sheets printed.
Page 530 The total area of roll paper used is shown as the equivalent number of A4 sheets, as well as in square meters and square feet. • Printer usage information is not reverted even if the printer is reverted back to the default by Reset settings in Printer settings.
Page 531 Changing Printer's Setting Using Web Browser Start up Remote UI Changeable Setting Items Using Remote UI Setting Passwords Using Remote UI Registering Printer's Root Certificate to Web Browser for SSL Communication Registering Printer's Root Certificate to Local Computer for SSL Communication Generating Server Certificate Setting Mail Server Specifying Mail Setting for Sending Scanned Data...
Page 532 Start up Remote UI You can check the printer status and change the printer settings using the web browser on your smartphone, tablet, or computer. To check the printer status and to change the printer settings, display "Remote UI" on the web browser. Note •...
Page 533 Enter the IP address of the printer in "XXX.XX.X.XXX". Note • If you have set a DNS host name, you can also enter this. When you access, "Remote UI" will be displayed on the web browser on your smartphone, tablet, or computer.
Page 534 5. Confirm that the main screen of Remote UI is displayed. For changeable setting items, see below. Changeable Setting Items Using Remote UI When you finish checking printer status and changing printer settings, select Log out.
Page 535 Changeable Setting Items Using Remote UI Note • The item which can be used is different in administrator mode or in standard user mode. Printer status This function displays printer information such as the remaining ink amount, the status, and detailed error information.
Page 536 Records of use You can get information on printer usage, such as the number of sheets printed. System info and LAN settings • Confirm system information • LAN settings Firmware update You can update the firmware of the printer, check the firmware version, or perform settings of a DNS server and a proxy server.
Page 537 Security • Administrator password setting • Setting Passwords Using Remote UI • Standard user mode settings • Select Enable/Disable for the standard user mode. • SSL/TLS settings • Perform settings of a certificate for encrypted communication. Available TLS settings enables you to specify the range of the version used for SSL/TLS communication.
Page 538 LAN settings • Wi-Fi • Enables/Disables Wi-Fi. • Wireless Direct • Enables/Disables Wireless Direct. • Wired LAN • Enables/Disables Wired LAN. • Confirm LAN settings • The LAN setting information is displayed. • Advanced setup • ◦ Set printer name ◦...
Page 539 Registering Printer's Root Certificate to Local Computer for SSL Communication • CHMP is a Canon proprietary protocol. ◦ DRX settings ◦ Selecting Enable perform the intermittent data reception when connecting to the network. ◦ IPsec settings ◦ When Enable is selected, IPsec security can be configured.
Page 540 Setting Passwords Using Remote UI Each of passwords for administrator and standard user can be set. When logging on with password for administrator, all settings can be changed. When logging on with password for standard user, some of the settings can be changed. Setting Administrator Password Setting Standard User Password Note...
Page 541 Set the password by using 4 to 32 characters. The allowed characters are single-byte alphanumeric characters, blank space, umlaut characters, and the below characters. - ! @ # $ % ^ & * _ ; : , . / ` = + ' " ( ) { } [ ] < > | For security reasons, we recommend you use 8 and more alphanumeric characters.
Page 542 Registering Printer's Root Certificate to Web Browser for SSL Communication If the printer's root certificate has not been registered to the web browser, a message to warn you that the secure connection is not guaranteed may appear. When you display Remote UI for the first time on your smartphone, tablet, or computer, download the root certificate, and then register it to the web browser.
Page 543 5. Select Next. 6. Select Place all certificates in the following store. 7. Select Browse. Select Certificate Store screen is displayed. 8. Select Trusted Root Certification Authorities and OK. 9. Select Next on Certificate Import Wizard screen. 10. If Completing the Certificate Import Wizard appears, select Finish. Security Warning screen is displayed.
Page 544 5. Make sure that fingerprint of certificate detail information matches printer's thumbprint. To display the printer's root certificate thumbprint in Root cert. thumbprint (SHA-1) or Root cert. thumbprint (SHA-256), select (Information) on the HOME screen of the operation panel, and then select System information.
Page 545 3. Make sure that thumbprint of certificate information matches printer's thumbprint. To display the printer's root certificate thumbprint in Root cert. thumbprint (SHA-1) or Root cert. thumbprint (SHA-256), select (Information) on the HOME screen of the operation panel, and then select System information. 4.
Page 546 Registering Printer's Root Certificate to Local Computer for SSL Communication To use Device Management Console or Accounting Manager, etc. when you connect the printer to a computer using SSL encrypted communication, you need to register (import) the printer's root certificate to your computer.
Page 547 The Certificate Import Wizard screen appears. 6. Select Local Machine. 1. Select Local Machine on the startup screen of Certificate Import Wizard. 2. Select Next. 3. Select Yes on the displayed screen. The Certificate Store screen appears. 7. Select Place all certificates in the following store. 8.
Page 548 Important • Be sure to create a certificate snap-in before importing a root certificate. • The root certificate will be registered to the local user if you import it without creating a certificate snap-in. Creating Certificate Snap-in 1. Start up Microsoft Management Console. Enter MMC on Search programs and files in the Start menu and press the Enter key.
Page 549 2. Select For secure communication. Note • You can download a certificate from Status Monitor. • 1. Open status monitor. Open the Printing preferences, and select Status Monitor... on Main. 2. Download a certificate. Select Download Security Certificate from the Remote UI menu. 3.
Page 550 1. Display certificate list. On the left window of Microsoft Management Console, select Console Root > Certificates (Local Computer) > Trusted Root Certificate Authorities in this order, and Select Certificates to display the certificate list. 2. Check registered certificate. Make sure the imported certificate name is displayed on the list. Note •...
Page 551 Note • You can add the certificate by selecting the same certificate on Keychain Access. Check the name of certification to add after selecting View Certificates. 6. Check certificate. Make sure the fingerprint of certificate shown on Details corresponds with the root certificate thumbprint of the printer.
Page 552 Generating Server Certificate When you use SSL connection via IPv6 network, you need to generate an IPv6 server certificate using the printer. Generate the server certificate from Remote UI. Follow the procedure below. Checking Printer's IP Address Generating Server Certificate Checking Generated Server Certificate Important •...
Page 553 5. Select Generate self-signed cert. 6. Specify each setting item. • Signature algorithm • Select SHA256. • Public key length (bits) • Select 2048 bits. • Specify the expiration date. • Enter the date you generated the server certificate on Valid from. Enter the date the server certificate expires on Valid to.
Page 554 Make sure the issuer of the root certificate is displayed on Issued by, and the value you entered is displayed on Common name on Subject.
Page 555 Setting Mail Server To use mail function, specify the mail server settings. Note • If you did not specify the time zone setting using the printer's operation panel, a message to inform you • that the correct time may not be reflected on the sent e-mail appears. We recommend that you set the time zone setting using the printer's operation panel.
Page 556 ◦ Outgoing password ◦ Enter the password for sending to perform the authentication. • POP before SMTP • Select if you send e-mail with POP before SMTP authentication. Next, you can specify the following settings. ◦ Incoming mail server (POP3) ◦...
Page 557 Specifying Mail Setting for Sending Scanned Data This function is available only for TC-20M. You can specify the mail settings to send the scanned data from printer via e-mail. This section describes the mail settings such as the title of e-mail, initial body text, and file size. Note •...
Page 558 Receiving Printer Status by E-mail You receive the printer status information such as the remaining ink level and the error from the printer. * This function may not be available depending on the country or region of purchase. Note • Specify the mail server settings in advance. •...
Page 559 3. Select OK. The resending setting is completed.
Page 560 Network Setting Printer Connection Methods Wi-Fi Connection Wireless Direct Connection Wired Connection USB Connection Default Network Settings Another Printer Found with Same Name Printing Network Settings Countermeasures against Unauthorized Access Network Status and Troubleshooting Checking Printer Connection Status Using Wi-Fi Connection Assistant Sharing the Printer on a Network (Windows) Setting Up a Shared Printer Restrictions on Printer Sharing...
Page 561 Printer Connection Methods 4 connection methods are available on the printer. • • Wi-Fi Connection • • Wireless Direct Connection • • Wired Connection • • USB Connection...
Page 562 The printer cannot use a wired LAN connection simultaneously with a Wi-Fi or wireless direct connection. When connecting another device while the devices are already connected to the printer, connect using a method other than the above. Restrictions Important • If you connect a device connected to the Internet via a wireless router to the printer that is in the wireless direct, the connection between the device and wireless router will be disabled.
Page 563 Wi-Fi Connection Follow the procedure below to setup a printer. Note • Refer to the following notes when connecting to Wi-Fi. Notes on Wi-Fi Connection 1. Make sure printer is turned on before starting wireless connection setup. If the power is on, the ON lamp will be lit. Important •...
Page 564 Depending on the current LAN status, the icon displayed on the button may differ. Home Screen Menu Composition 4. Select Wi-Fi. 5. Select Wi-Fi setup. 6. Select a connection method below. Easy wireless connect Set wireless router information to the printer directly from a device (such as a computer), without operating the wireless router Easy wireless connect may take some time.
Page 565 Manual connect Connect to wireless router using a password Connect to a WPS-compatible wireless router WPS (PIN Code) Connection A wireless connection can also be set up by using the WPS PIN code method...
Page 566 WPS Connection 1. Select WPS (Push button method). 2. Select OK. 3. Press and hold the WPS button on the wireless router. Note • For more on pressing the WPS button, see the wireless router manual. 4. Select OK on the printer within 2 minutes. 5.
Page 567 6. Press the HOME button. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup.
Page 568 WPS (PIN Code) Connection 1. Select Other connection types. 2. Select WPS (PIN code method). 3. Follow the on-screen instructions on a computer to set a PIN code on the wireless router. 4. When the screen on the below appears, select OK.
Page 569 5. Press the HOME button. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup.
Page 570 Manual connect 1. Select Manual connect. 2. Select your wireless router. If you select a Wi-Fi router name, proceed to step 8 and continue with the settings. If you select [Directly enter the wireless router name], proceed to step 3 and continue with the settings. If [Failed to connect to the wireless router.] appears, see "Failed to connect to the wireless router."...
Page 571 If you don't know your wireless router name, see the wireless router manual or contact its manufacturer. 5. Select OK. 6. Make sure the wireless router name (SSID) is correct. 7. Select OK. 8. The screen below will appear. If "Connected to the wireless router." appears, the network does not require a password. Continue from step 13.
Page 572 9. Select the input area. 10. Enter the password. Text entry is case-sensitive. If you don't know the password for your wireless router, see the wireless router manual or contact its manufacturer. 11. Select OK. 12. Select OK.
Page 573 13. When the screen on the below appears, select OK. 14. Press the HOME button. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. Windows Click ) on the...
Page 574 Easy wireless connect 1. Select Easy wireless connect. 2. Select Start. 3. When the printer preparation is complete, the screen below appears. 4. Return to the application software and proceed with the setup. Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup.
Page 575 macOS Click on the Dock at the bottom of the screen, and follow the on- screen instructions to proceed with setup.
Page 576 Wireless Direct Connection This section describes wireless direct, which allows you to print by connecting the devices to the printer directly. Important • Check the usage restrictions and switch the printer to the wireless direct. • Restrictions • The administrator password is required to change settings if it is enabled for changing settings using the operation panel.
Page 577 3. Select Change password. 4. Select Change manually. 5. Select Show password. • By selecting Wireless Direct, you can change the following settings. • Enable/disable Wireless Direct Change network name (SSID) Change password Connection request confirmation For updating the SSID / password or changing the name of the printer displayed on Wi-Fi Direct compatible device, see Change Wireless Direct Connection Setting.
Page 578 Make sure the name on the touch screen is the same as that of your Wi-Fi Direct compatible device and select Yes. Change Wireless Direct Connection Setting 1. On the HOME screen, select (Network). Home Screen Menu Composition 2. Select Wireless Direct. 3.
Page 579 Wired Connection Follow the procedure below to setup a printer. Note • Refer to the following for notes when connecting to a wired LAN. • Notes on Wired Connection 1. Make sure printer is turned on before starting wired connection setup. If the power is on, the ON lamp will be lit.
Page 580 Do not connect to any other port. 5. On the HOME screen, select the Network icon. Depending on the current LAN status, the icon displayed on the button may differ. Home Screen Menu Composition 6. Select Wired LAN. 7. Select Enable/disable Wired LAN.
Page 581 8. Select Enable. 9. Press the HOME button. The network connection setup is now complete. Once connection is complete, appears on the screen. If performing setup with software, return to the software and proceed with the installation. Windows Click ) on the taskbar at the bottom of the screen, follow the on-screen instructions to proceed with setup.
Page 582 macOS Click on the Dock at the bottom of the screen, and follow the on- screen instructions to proceed with setup.
Page 583 USB Connection Connect the printer to a computer using a USB cable. What Is USB Cable? In USB connection, the printer is connected one-on-one to the computer. If your computer is connected to LAN, you can use the printer with other devices by enabling the sharing setting on your computer.
Page 584 Enable/disable WSD Disable Timeout settings 15 minutes Enable/disable Bonjour Enable Service name Canon XX-NNNN *2 LPR protocol settings Enable Wi-Fi DRX settings Enable Wired LAN DRX settings Enable ("XX" represents alphanumeric characters.) *1 Default value depends on printer. To check value, use operation panel.
Page 585 *1 "ab" is specified at random and "XX" represents last two digits of printer's wireless MAC address. "YY" is alphanumeric, and "NNNN" means your printer model. *2 The password is specified automatically when the printer is turned on for the first time.
Page 586 Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. Check the printer's MAC address or serial to select the correct printer from the results. Note •...
Page 587 Product information – Product Name Product name XXXXXXXX ROM Version ROM version XXXXXXXX Serial Number Serial number XXXXXXXX Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt...
Page 588 Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%] 3-2-2 Link Quality Link quality 0 to 100 [%] 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID...
Page 589 3-2-23 Stateless Prefix Stateless prefix length Length3 3-2-24 Stateless Address4 Stateless address 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-25 Stateless Prefix Stateless prefix length Length4 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX...
Page 590 3-3-13 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-3-14 Link Local Prefix Link local prefix length Length 3-3-15 IPsec IPsec setting Active/Inactive 3-3-16 Security Protocol Security method ESP/ESP & AH/AH/Blank (Not selected) 3-3-17 Wireless LAN DRX Discontinuous recep- Enable/Disable tion (wireless direct) Wired LAN Wired LAN...
Page 591 XXXX:XXXX:XXXX:XXXX 4-17 Stateless Prefix Stateless prefix length Length4 4-18 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-19 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-20 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-21 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-25 IPsec IPsec setting...
Page 592 5-17 Proxy Server Proxy server setting Enable/Disable 5-18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX 5-19 Proxy Port Proxy port specification 1 to 65535 5-20 Cert. Fingerprt(SHA-1) Certificate finger- xxxxxxxx xxxxxxxx xxxxxxxx print(SHA-1) xxxxxxxx xxxxxxxx 5-21 Cert. Fin- Certificate finger- xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx gerprt(SHA-256) print(SHA-256) xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx...
Page 593 Network Status and Troubleshooting Check the network status referring to LAN setting information on the touch screen. Printing Network Settings Network Status What to Do Connected normally. 1. If you are unable to print, check the items below: If you are unable to •...
Page 594 Make sure wireless • Make sure the printer is not placed too far away from the wireless router. • signal is strong. • Monitor signal status and move the printer and wireless router as necessary. • The number of con- •...
Page 595 Sharing the Printer on a Network (Windows) When computers are used in a network environment, documents can be printed from multiple computers that share a single printer. • • Setting Up a Shared Printer This section describes how to set up the print server and the client. Note •...
Page 596 Setting Up a Shared Printer On the print server, set up sharing of the printer driver. Then from the client, set up the connection to the print server. Install the printer driver on the print server system 2. Display the Devices and Printers window Select the Control Panel ->...
Page 597 Note • If the printer server is 32-bit, specify it as "xxxxxxx3.INF". If it is 64-bit, specify it as "xxxxxxx6.INF". 8. Select the printer to be used, and click Next. Note • If an error message is displayed, select the other printer. 9.
Page 598 • If an error occurs when you print a document on a shared printer from a client, the error message of the Canon IJ status monitor is displayed on both the client and the print server. If a document is...
Page 599 Adjustments for Better Print Quality Checking for Nozzle Clogging Cleaning the Print Head Deep Print Head Cleaning Automatic Adjustment to Straighten Lines and Colors Manual Adjustment to Straighten Lines and Colors Automatically Adjusting Different Colored Horizontal Streaks Manually Adjusting Different Colored Horizontal Streaks Adjusting Line Length...
Page 600 Checking for Nozzle Clogging If the print is blurred or has different color threading, print a nozzle check pattern to see if each nozzle of the print head is not clogged. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Refill the ink tanks •...
Page 601 A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present 8. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen. For A (no missing lines or no horizontal streaks) in both the pattern C and pattern D: The cleaning is not required.
Page 602 If the pattern D or any color in the pattern C is not printed: (Example: Magenta pattern is not printed) The cleaning is required. Select Also B, then go to next step. 9. Select Yes on the cleaning confirmation screen. The printer starts cleaning the print head.
Page 603 Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Important •...
Page 604 9. Check the print result. Check if there are missing lines in the pattern C or horizontal streaks in the pattern D. A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present 10. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.
Page 605 If the pattern D or any color in the pattern C is not printed: (Example: Magenta pattern is not printed) The cleaning is required. Select Also B, then go to next step. 11. Select Yes on the cleaning confirmation screen. The printer starts cleaning the print head.This takes about 2 minutes.
Page 606 Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
Page 607 The nozzle check pattern will be printed. 9. When the completion message appears, select OK. 10. Check the print result. Check if there are missing lines in the pattern C or horizontal streaks in the pattern D. A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present Important •...
Page 608 Automatic Adjustment to Straighten Lines and Colors If vertical lines on the printed document are misaligned or a color shift occurs, adjust the print head position. When Print Head Alignment - Auto is performed, the adjustment pattern will be printed and the print head position is automatically adjusted based on the print result.
Page 609 An adjustment pattern is printed and the print head position is automatically adjusted. 6. When the completion message appears, select OK. Note • If the print results are still not satisfactory after adjusting the print head position as described above, •...
Page 610 Manual Adjustment to Straighten Lines and Colors If vertical lines on the printed document are misaligned or a color shift occurs, adjust the print head position. When Print Head Alignment - Manual is performed, the adjustment pattern will be printed. Check the print result and enter the setting value.
Page 611 7. When Did the patterns print correctly? appears, make sure pattern was printed correctly, and if so, select Yes. 8. Check message and select Next. 9. Examine first patterns and select A. In column A, find pattern in which stripes are least noticeable, and then select the number of that pattern.
Page 612 • If all patterns look different, choose the pattern in which horizontal stripes are least noticeable. • Subtle horizontal stripes Noticeable horizontal stripes 10. Repeat these steps until you have finished entering pattern numbers for columns B to L, and then select OK. 11.
Page 613 14. When confirmation message appears, select OK.
Page 614 Automatically Adjusting Different Colored Horizontal Streaks If printed images are affected by banding in different colors across the sheet, execute Adjust print quality for automatic adjustment of the paper feed amount. The printer prints and reads a test pattern for automatic adjustment of the feed amount. Important •...
Page 615 A test pattern is printed for adjustment and adjustment is finished. Note • Depending on the type of paper, horizontal streaks may not improve. If the horizontal streaks are not • improved, adjust it manually. Manually Adjusting Different Colored Horizontal Streaks...
Page 616 Manually Adjusting Different Colored Horizontal Streaks If printed images are affected by banding in different colors, execute Adjust print quality for adjustment of the paper feed amount. Use manual adjustment with highly transparent media. Manual adjustment requires you to enter an adjustment value after a test pattern is printed. Note •...
Page 617 9. Examine test pattern A for adjustment. Determine pattern in which banding is least noticeable. Note • If banding seems least noticeable in two patterns but you cannot decide which one is better, choose an intermediate value. For example, choose 11 if you cannot decide whether pattern 10 or 12 is better.
Page 618 Adjusting Line Length To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust feed length to adjust the amount that paper is advanced. There are two options in Adjust feed length : Print alignment pattern and Change adjustment values. Note •...
Page 619 • If you select Change adjustment values: • No test pattern is printed. Instead, you will measure a document already printed to determine the discrepancy. 7. Select amount of discrepancy. If the scale is shorter than the actual size, use a positive setting value. If it is longer, use a negative value.
Page 620 Maintenance and Consumables Replacing Consumables Refilling Ink Tanks Checking Ink Level Replacing the Print Head Checking the Remaining Maintenance Cartridge Capacity Replacing the Maintenance Cartridge Cleaning the Printer Cleaning the Printer Exterior Cleaning Inside the Printer Cleaning Document Platen and Document Cover Cleaning Paper Feed Rollers Performing Bottom Plate Cleaning Performing Maintenance Functions from Your Computer (Windows)
Page 621 Replacing Consumables Refilling Ink Tanks Checking Ink Level Replacing the Print Head Checking the Remaining Maintenance Cartridge Capacity Replacing the Maintenance Cartridge...
Page 622 Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the touch screen to inform you of the error. In this state, the printer cannot print. Check the remaining amount of ink and refill the ink if necessary.
Page 623 4. Open the tank cap (C). Important • Carefully open the tank cap of the ink tank. Ink on the inside of the tank cap may spatter when opening it. 5. Hold the ink bottle upright and gently twist the bottle cap (D) to remove. Important •...
Page 624 The ink tank is refilled. Support the bottle with your hand so that it does not fall. Important • Make sure that each color of ink tanks is filled with corresponding color of ink bottles. • If ink does not pour into the ink tank, slowly remove and insert the ink bottle. •...
Page 625 9. Close the ink tank inner cover completely. 10. Close the ink tank cover. Note • If the error message appears on the touch screen after the ink tank cover is closed, take appropriate • action.
Page 626 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.
Page 627 Checking Ink Level You can check the remaining amount of ink on the touch screen. 1. Select (Information) on the HOME screen. Home Screen Menu Composition 2. Select Estimated ink levels. The Current estimated ink levels screen is displayed. When the ink level is low, is displayed above the ink level on the touch screen, and is displayed when ink runs out.
Page 628 • To ensure you receive premium print quality and to help protect your print head, a certain amount • of ink remains in the ink tank when the printer indicates to refill the ink tank. The estimated page yields of the ink bottle do not include this amount. •...
Page 629 Replacing the Print Head If the touch screen indicates to replace the print head or if instructed to do so by your Canon dealer, replace the print head. Compatible Print Head For details on compatible print head, see Print Head.
Page 630 1. Select (Setup) on the HOME screen. Home Screen Menu Composition 2. Select Maintenance. 3. Select Head Replacement. 4. Check message and select Start. Draining ink from the print head starts. Draining ink takes about 3 minutes. Important • When the cover is ready to be opened, instructions will be displayed on the touch screen. Do not open the cover before these instructions are displayed.
Page 631 • Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface. 7. Open print head lock lever firmly toward the front while holding its center (C) with your fingertip. 8.
Page 632 9. Grab grips (E), remove print head, and then select OK. Important • Never touch the metal contacts of the carriage. Furthermore, do not allow any dirt or debris to become adhered to the metal contacts of the carriage. These may damage the printer. Note •...
Page 633 12. Hold the left and right grips, and remove the print head from the case. Important • Always carry the print head by holding its right and left grips. Never touch nozzle (F) or metal contacts (G). This may damage the print head and affect printing quality. •...
Page 634 Insert the print head all the way into the carriage, while taking care to keep the ink supply unit from touching the carriage. When inserting the print head into the carriage, make sure that the print head lock lever is firmly opened toward the front of the printer.
Page 635 To close the scanning unit / cover, hold it up once, then take it down gently. Ink now fills the print head. It takes about 7 minutes. Caution • When closing the scanning unit / cover, be careful not to get your fingers caught. Important •...
Page 636 Checking the Remaining Maintenance Cartridge Capacity 1. Select (Information) on the HOME screen. Home Screen Menu Composition 2. Select Maintenance cart. info.. The Maintenance cartridge usage screen appears. When appears on the touch screen, the maintenance cartridge is nearly full. Prepare a new one. Note •...
Page 637 Replacing the Maintenance Cartridge Compatible Maintenance Cartridges For details on compatible maintenance cartridge, see Maintenance Cartridge. Precautions When Handling Maintenance Cartridge Take the following precautions when handling the maintenance cartridge. Caution • For safety, keep maintenance cartridge out of the reach of children. •...
Page 638 Instructions for the maintenance cartridge replacement procedure appear on the touch screen. 6. Open box, and remove plastic bag and maintenance cartridge. Important • Do not touch the terminal (A) or opening (B) of the maintenance cartridge. • 7. Open the maintenance cover. 8.
Page 639 Important • A used maintenance cartridge is heavy. Always grasp the cartridge firmly and keep the cartridge level during removal. If you drop a used maintenance cartridge or store it at an angle, ink may leak and cause stains. 9. Put used maintenance cartridge in supplied plastic bag and store on flat surface. Important •...
Page 640 • Do not put your hands inside the printer, as ink may adhere to your hands. • 6. Wipe away any soiling on the maintenance cover. Important • When wiping the maintenance cover, support the left side of the cover. •...
Page 641 Important • Do not remove the maintenance cartridge during initialization immediately after replacing the maintenance cartridge. The maintenance cartridge may become damaged. 8. Close the maintenance cover.
Page 642 Cleaning the Printer Cleaning the Printer Exterior Cleaning Inside the Printer Cleaning Document Platen and Document Cover Cleaning Paper Feed Rollers Performing Bottom Plate Cleaning...
Page 643 Cleaning the Printer Exterior Clean the printer regularly to maintain better printing quality and help prevent problems. To ensure a comfortable working environment, clean the printer exterior about once a month. 1. Turn printer off. Turning off the printer 2. Unplug power cord from outlet. Caution •...
Page 644 Cleaning Inside the Printer Clean inside the printer about once a month to maintain better printing quality and help prevent problems. Also clean inside the printer in the following situations to ensure optimal operation. • If the printed surface or the underside of paper is dirty after printing •...
Page 645 Important • Do not touch the linear scale (A) or carriage rail (B). Touching these may cause malfunction. • 6. Clean the inside of the right side of the printer with a well wrung-out damp cloth. Wipe off ink stains and paper dust (such as cutting scraps) on the platen (C), paper retainer (D), and output guide (E).
Page 646 Important • Do not use a dry cloth to wipe the inside of the printer. This may create a static charge, which may attract dust and affect the printing quality. • Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface.
Page 647 Follow the same procedure for cleaning the inside of the left side of the printer as for cleaning the right side. 11. After wiping off the inside of the left side of the printer, select OK. 12. Close the scanning unit / cover (TC-20M) or the access cover on the left (TC-20). To close the scanning unit / cover, hold it up once, then take it down gently.
Page 648 Cleaning Document Platen and Document Cover This section is for TC-20M only. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer. • • Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not •...
Page 649 Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
Page 650 • Do not touch the paper feed rollers with your fingers. Paper feeding performance may be • degraded. 3. Turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.
Page 651 Performing Bottom Plate Cleaning Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or letter size plain paper * * Be sure to use a new piece of paper.
Page 652 Bottom Plate Cleaning is performed, and paper is fed. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. 9. When the completion message appears, select OK. Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. •...
Page 653 Performing Maintenance Functions from Your Computer (Windows) Cleaning the Print Heads Printing a Nozzle Check Pattern...
Page 654 Cleaning the Print Heads The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink. The procedure for print head cleaning is as follows: Print Head Cleaning 1.
Page 655 Printing a Nozzle Check Pattern The nozzle check function allows you to check whether the print head is working properly by printing a nozzle check pattern. Print the pattern if printing becomes faint, or if a specific color fails to print. The procedure for printing a nozzle check pattern is as follows: Print Nozzle Check Pattern 1.
Page 656 Related Topic Cleaning the Print Heads...
Page 657 Other Maintenance Preparing to Transfer the Printer Reinstalling the Printer Firmware update...
Page 658 Preparing to Transfer the Printer To protect the internal parts in transit, always follow these steps before transferring the printer to a new location. For details on installing printer after transfer, see Reinstalling the Printer. Important • You cannot take ink out of ink tanks. •...
Page 659 Packing Printer 1. Check that ON lamp is off and unplug power cord. Checking that Power Is On Important • Do not unplug the printer while the ON lamp is lit or flashing. This may cause malfunction or • damage to the printer, making the printer unable to print, or it may not be ready for transport, leading to ink leakage during transportation.
Page 660 Important • Check if the tank cap is completely inserted. If the ink tank inner cover is not completely closed, • insert the tank cap properly. 6. Close all the ink tank inner covers. 7. Close the ink tank cover. 8.
Page 661 9. Unlock with the lever and open the roll paper feed cover. 10. Loosen the knurled screws (C) securing the roll holder support by turning them counterclockwise. Depending on your printer, there may be one or two knurled screws. 11. Remove the roll holder support.
Page 662 12. Use adhesive tape to secure the top feed to keep it from opening. 13. Close the roll paper feed cover completely. 14. Close the cut sheet feed cover.
Page 663 15. Use adhesive tape to secure all covers on the printer to keep them from opening. 16. Remove the desktop basket or printer stand by following the installation instructions in reverse. Important • When removing the desktop basket, hold down the buttons on the basket adapters and pull it •...
Page 664 17. Pack printer in plastic bag. Seal the mouth of the plastic bag with the tape or tie it tightly so that ink does not leak. 18. Pack printer in box. Attach the protective material to the printer to pack it securely in the box.
Page 665 Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient • protective material to ensure safe transport. • Do not tilt the printer. Ink may leak. • • When a shipping agent is handling transport of the printer, have its box marked "THIS SIDE •...
Page 666 Reinstalling the Printer The basic workflow for reinstalling the printer is as follows. Assemble the stand (Option) 1. If you want to use the printer stand, assemble the printer stand. Note • For instructions on assembling and installing the printer stand, see the Printer Stand Setup •...
Page 667 2. When using the printer stand, attach the printer to the assembled stand. 3. When using a desktop basket, attach the desktop basket to the printer. Important • The printer stand and desktop basket cannot be installed at the same time. •...
Page 668 5. Plug the power cord into the power cord connector on the back of the printer. 6. Plug the power plug into an outlet. 7. Press ON button to turn on printer. Turning on the printer 8. Load paper in the printer. Loading Sheets in the Printer Loading Rolls in the Printer 9.
Page 669 Important • When the printer is connected to a network (via TCP/IP), the printer's IP address may be • changed if you reinstall the printer. In this case, be sure to reconfigure the printer's IP address.
Page 670 Firmware update Important • When you use this function, make sure the printer is connected to the Internet. • The administrator password is required to change settings if it is enabled for changing settings using the operation panel. Using Operation Panel 1.
Page 671 If Cannot connect to the server. is displayed on the touch screen, select OK and try again after a while.
Page 672 Frequently Asked Questions Problems with the Printing Quality Unevenness, Banding, Faint Printing is faint Banding in different colors occurs Colors in printed images are uneven Image edges are blurred or white banding occurs dirt Paper rubs against the Print Head The edges of the paper are dirty The surface of the paper is dirty The back side of the paper is dirty...
Page 673 Line Line thickness is not uniform Lines or colors are misaligned Others The length of the printed image in the paper ejection direction is not accurate Images are printed crooked Margins are wide General FAQ Printer Does Not Print Cannot Print or Connect The printer does not respond even if print jobs are sent Printing stops and an error message is displayed Failed to Printer Driver Installation (Windows)
Page 674 Cannot Print Using AirPrint Network Connection Problems Network Settings and Common Problems Cannot Connect to the Printer Network Key (Password) Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Cannot Access to Internet on Wi-Fi from Communication Device Printer Problems Printer Does Not Turn On USB Connection Problems...
Page 675 About Print Settings How do I print without borders I want to easily create vertical or horizontal banners Can I perform duplex printing I want to perform enlargement printing Cannot Scan Scanning Problems (Windows) Scanning Problems (macOS)
Page 676 Printer Does Not Print Make sure printer is turned on. Check 1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
Page 677 • For Windows: • Make sure "Canon XXX" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one •...
Page 678 If you have forgotten the administrator password specified for the printer: Forgot Administrator Password of Printer If none of the above applies: Cannot Connect to the Printer. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Page 679 The printer does not respond even if print jobs are sent Is LAN connection disabled? Check Set Enable/disable Wired LAN, Enable/disable Wi-Fi, or Enable/disable Wireless Direct on the touch screen menu to Enable. Note • Wired LAN and Wi-Fi or wired LAN and wireless direct cannot be used simultaneously.
Page 680 Printing stops and an error message is displayed If the action indicated in the error message does not solve the problem, the roll paper may be stuck and not able to be advanced. Is the loaded roll paper touching printer parts, etc.? Check 1 If the loaded roll paper is touching printer parts, load the roll paper again.
Page 681 If the printer driver was not installed correctly, uninstall the printer driver, restart your computer, and then reinstall the printer driver. Deleting the Unnecessary Printer Driver Reinstall the printer driver from the Canon website. Note • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you •...
Page 682 • See the pages below for how to remove printer drivers. • Deleting the Unnecessary Printer Driver (Windows) Delete the Unnecessary Canon IJ Printer from the Printer List (macOS) Removing the Wi-Fi Connection Assistant (Windows) Follow the steps below to remove the Wi-Fi Connection Assistant. • Windows 10 •...
Page 683 Removing the Wi-Fi Connection Assistant (macOS) Follow the steps below to remove the Wi-Fi Connection Assistant. 1. Select Applications from Go menu of Finder, double-click Canon Utilities > Wi-Fi Connection Assistant, and then drag Canon Wi-Fi Connection Assistant icon into Trash.
Page 684 Repairing Your Printer If the power does not turn on or you cannot run the transport mode from the operation panel, perform the following steps. Important • You cannot take ink out of ink tanks. • • Make sure the tank caps of ink tanks are closed securely. If the tank caps are open, close the tank caps •...
Page 685 2. Remove all paper. 3. Open the access cover on the right side of the printer. 4. Close ink valve. Close the ink valve by tilting the ink valve lever tightly to the left. Important • If you pack the printer without closing the ink valve, ink may leak out. Be sure to close the ink •...
Page 686 6. Pack the printer. Packing Printer Important • Remove the roll holder, roll holder support, desktop basket, and printer stand from the printer. • Contact the customer service center in your country or region for information on how to handle these parts when sending the printer unit for repair.
Page 687 Problems with the Printing Quality Printing is faint Banding in different colors occurs Colors in printed images are uneven Image edges are blurred or white banding occurs Paper rubs against the Print Head The edges of the paper are dirty The surface of the paper is dirty The back side of the paper is dirty Printed colors are inaccurate...
Page 688 Printing is faint Is the reverse side of the paper being used for printing? Check 1 Print on the printing surface. Is the Print head nozzle blocked? Check 2 Print a test pattern to check the nozzles and see if they are clogged. Checking for Nozzle Clogging Are paper scraps stuck in the printer? Check 3...
Page 689 Menu Structure Is the printer driver Print Quality set to a low quality setting? Check 6 Follow the steps below to set Print Quality to higher quality settings, and then print. • Windows • Change the Print Quality settings in the printer driver Advanced Settings. Changing the Print Quality and Correcting Image Data (Windows) •...
Page 690 Banding in different colors occurs Make sure that the Print head nozzle is not blocked Check 1 Print a test pattern to check the nozzles and see if they are clogged. Checking for Nozzle Clogging Is the media type specified in the printer driver the same as the media type Check 2 loaded in the printer? When printing with the media type specified in the printer driver, load the specified media type in the printer.
Page 691 Loading Rolls in the Printer Loading Sheets in the Printer Has the paper feed rate been calibrated properly? Check 4 Adjust the feed amount. Automatically Adjusting Different Colored Horizontal Streaks Adjusting Line Length When printing photos and posters, are the Print target settings set correctly? Check 5 Do one of the following.
Page 692 Colors in printed images are uneven Does the paper loaded on the printer match the media type selected in the Check 1 printer driver? When printing with the media type specified in the printer driver, load the specified media type in the printer. Loading Rolls in the Printer Loading Sheets in the Printer When printing with the media type specified in the printer driver, load the specified media type in the printer.
Page 693 Automatic Adjustment to Straighten Lines and Colors Is the feed amount adjusted correctly? Check 4 Adjust feed amount. Automatically Adjusting Different Colored Horizontal Streaks Adjusting Line Length When printing photos and posters, are the Print target settings set correctly? Check 5 Do one of the following.
Page 694 Important • If any of the following conditions are met in the printer driver settings, the unidirectional printing function • setting will be disabled. The Banner Printing check box is checked. The paper length exceeds 78.7 inches (2000.0 mm). Does this paper curl easily? Check 9 Colors in printed images may be uneven at the leading edge of paper that curls easily.
Page 695 Image edges are blurred or white banding occurs Check if the Print head is in the right position. Check 1 For detailed printing of small text or fine lines on glossy or semi-gloss photo paper etc., adjust the position of the Print head.
Page 696 Loading Rolls in the Printer Loading Sheets in the Printer Are the Print Head nozzles clogged? Check 4 Perform print head cleaning. Cleaning the Print Head...
Page 697 Paper rubs against the Print Head Is the media type specified in the printer driver the same as the media type Check 1 loaded in the printer? When printing with the media type specified in the printer driver, load the specified media type in the printer. Loading Rolls in the Printer Loading Sheets in the Printer When printing with the media type loaded in the printer, specify the same media type in the printer driver.
Page 698 If not loaded properly, paper can buckle and rub against the Print head. Reload the paper. Loading Rolls in the Printer Loading Sheets in the Printer Are the margins of the rolls narrow? Check 4 Narrow margins can cause the leading edge of the paper to curl easily, and the raised paper may rub against the head after the ink has landed on it.
Page 699 The edges of the paper are dirty Was printing on small paper? Check 1 The platen may become dirtied by printing on small paper sizes. Open the left and right access covers, and clean the platen. Cleaning Inside the Printer Is the media type specified in the printer driver the same as the media type in Check 2 the printer?
Page 700 When loading paper in the printer, is the media loaded the same as the media Check 3 type selected on the touch screen? The platen may become dirty if the loaded paper does not match the settings. After cleaning the platen, adjust the paper size.
Page 701 Using rolls or environments other than those recommended, may result in increased curl and rubbing of the print head. Use the recommended paper and recommended environment. List of paper settings (roll paper) Set the setting to prevent paper rubbing. Check 10 Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper.
Page 702 The surface of the paper is dirty Is the paper retainer clean? Check 1 Clean the paper retainer. Cleaning Inside the Printer Does this paper take longer to dry? Check 2 Increase the length of the Pause between pages and Pause between scans settings from the touch screen menu.
Page 703 1. To stop printing, press the Stop button. 2. Change the type of paper in the printer driver and try printing again. Note • When Auto (Use Printer Settings) is selected for the media type, printing is performed with the media •...
Page 704 This may reduce the print speed. * Once you have finished printing, undo this setting. Otherwise, it will apply to subsequent print jobs. • From operation panel • Select (Setup) on HOME screen > Printer settings > Print settings in this order, and then set Prevent paper abrasion to ON.
Page 705 The back side of the paper is dirty Was the previous print job printed on small paper? Check 1 Open the scanning unit / cover (TC-20M only) and the access cover, and clean the platen. Cleaning Inside the Printer Is Detect paper width in the touch screen menu set to Disable? Check 2 Printing with Detect paper width set to Disable may cause the platen to be dirtied.
Page 706 Is the media type specified in the printer driver the same as the media type in Check 4 the printer? The platen may become dirty if the loaded paper does not match the settings. After cleaning the platen, adjust the paper size. Cleaning Inside the Printer When printing with the media type specified in the printer driver, load the specified media type in the printer.
Page 707 Printed colors are inaccurate Is the Print head nozzle blocked? Check 1 Print a test pattern to check the nozzles and see if they are clogged. Checking for Nozzle Clogging When printing photos and posters, are the Print target settings set correctly? Check 2 Do one of the following.
Page 708 Is Application Color Matching Priority set to Off in a Windows printer driver? Check 4 In the printer driver Layout sheet, click Special Settings, and then set Application Color Matching Priority to On in the dialog box that appears. Layout Tab Description (Windows) Has the computer or monitor color been adjusted? Check 5...
Page 709 Documents are printed in monochrome Is Color Mode set to Monochrome, or Print Target set to CAD Check 1 (Monochrome Line Drawing) in a Windows printer driver? In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again. Is Black and White Photo Print selected in a macOS printer driver? Check 2 Deselect Grayscale Printing in the printer driver Quality &...
Page 710 Line thickness is not uniform Is the media type specified in the printer driver the same as the media type Check 1 loaded in the printer? When printing with the media type specified in the printer driver, load the specified media type in the printer. Loading Rolls in the Printer Loading Sheets in the Printer When printing with the media type specified in the printer driver, load the specified media type in the printer.
Page 711 Adjust the position of the Print head Check 3 If the printed result does not look uniform, such as when the lines are misaligned, adjust the position of Print Head. Automatic Adjustment to Straighten Lines and Colors Disabling the line and text cleanup process may improve the situation. Check 4 If the printed result does not look uniform, such as when the lines are misaligned, adjust the position of Print Head.
Page 712 Lines or colors are misaligned Adjust the position of the Print head Check 1 If borders are misaligned or the print results are not uniform, adjust the position of the Print head. Automatic Adjustment to Straighten Lines and Colors Is the media type specified in the printer driver the same as the media type Check 2 loaded in the printer? When printing with the media type specified in the printer driver, load the specified media type in the printer.
Page 713 Loading Rolls in the Printer Is Detect paper width set to Disable? Check 5 Set Detect paper width in the touch screen menu to Enable to load the paper. Advanced (Paper settings) Is Skew detection accuracy in the touch screen menu set to Loose or OFF? Check 6 Set Skew detection accuracy to Standard, and then reload the paper.
Page 714 The length of the printed image in the paper ejection direction is not accurate Is the media type specified in the printer driver the same as the media type Check 1 loaded in the printer? When printing with the media type specified in the printer driver, load the specified media type in the printer. Loading Rolls in the Printer Loading Sheets in the Printer When printing with the media type specified in the printer driver, load the specified media type in the printer.
Page 715 Perform Adjust print quality from Paper feed adjustment and Print alignment pattern to automatically adjust the feed amount. Automatically Adjusting Different Colored Horizontal Streaks Is Set priority for Paper feed adjustment in the touch screen menu set to Check 4 Prioritize print quality? Set priority for Paper feed adjustment to Prioritize length accuracy, and then carry out Adjust feed length.
Page 716 Images are printed crooked Has the roll paper been loaded at an angle? Check 1 If there is a gap between the roll paper and roll holder, reload the roll on the roll holder. Loading Rolls in the Printer Is Detect paper width set to Disable? Check 2 Set Detect paper width in the touch screen menu to Enable to load the paper.
Page 717 Margins are wide Is auto cut being used on printed material with a wide margin on the trailing Check 1 edge only? Rolls are advanced a specific amount before cutting to prevent problems with cutting and paper ejection. This operation is normal. The specified length varies depending on the media type and the usage environment (humidity).
Page 718 Cannot Configure Network Settings Message Appears on Computer During Setup Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen "Failed to connect to the wireless router." Appears Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Error Occurs During Wi-Fi Setup Taking Time to Setup Process (Windows)
Page 719 Message Appears on Computer During Setup Screen to Enter Password Appears During Setup (Windows) Encryption Settings Screen Appears When Wireless Router Selected (Windows) "You have connected the printer to the non encrypted wireless network" Appears Screen to Enter Password Appears During Setup (Windows) If the printer is set up for use with a network and an administrator password has been set, a screen asking you to enter the password appears.
Page 720 Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen If you cannot proceed beyond the Printer Connection screen or the Connect Cable screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check 1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back side of the printer.
Page 721 1. Exit setup. 2. Turn off printer. 3. Restart computer. 4. Make sure you have no application software running. 5. Refer to Setup Guide for setup.
Page 722 "Failed to connect to the wireless router." Appears Each time you perform each check, select OK on the error screen to clear the error and set up the printer again. When Security Type is WPA/WPA2/WPA3 When Security Type is set to Disable When Security Type is WPA/WPA2/WPA3 Check the password entered for the wireless router is correct.
Page 723 Check the wireless router's security protocol (encryption method) settings. Check 4 If the wireless router is set to communicate using the IEEE802.11n standard only and encryption is set to TKIP, change the encryption standard to something other than TKIP or change the communication standard, and then redo the wireless connection settings.
Page 724 Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. See the Setup Guide and perform setup. Note • Wi-Fi Connection Assistant allows you to diagnose and repair the network status. •...
Page 725 With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer, make sure the encryption type for the computer and the wireless router matches the type set for the printer.
Page 726 Error Occurs During Wi-Fi Setup Check wireless router location Check 1 Make sure the printer is not placed far away from the wireless router. The printer can be up to 50 m (164 ft.) from the wireless router indoors. Make sure the printer is close enough to the wireless router to be used.
Page 727 If the measures above do not resolve the problem, make sure the DHCP of the wireless router is enabled.
Page 728 Taking Time to Setup Process (Windows) If Windows update starts during setup, or if you perform setup while Windows update is in progress, it may take a while to register the printer or to perform other processes. Wait for a while. This is not a malfunction.
Page 729 Cannot Find Printer on Network Cannot Connect Printer to Network Cannot Find Printer During Setup Cannot Find Printer while Using Wi-Fi Cannot Find Printer while Using Wired LAN Searching Printer by IP Address or Host Name During Setup...
Page 730 Cannot Connect Printer to Network Is the Ethernet cable connected correctly to the printer's wired LAN connector? Check Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide.
Page 731 Cannot Find Printer During Setup If you cannot find the printer on network during setup, check the following. When you complete all the checking, try to set up from the beginning. Items to check for Wi-Fi Check the basic items for Wi-Fi Step 1 1.
Page 732 Important • Depending on the wireless router, note that different network name (SSID) is assigned for a bandwidth (2.4 GHz or 5 GHz) or its usage (for • PC or game machine), using alphanumeric characters at the end of network name (SSID). Once you complete checking the wireless router, configure the network settings for your computer.
Page 733 Items to check for wired LAN Check the basic items for wired LAN Step 1 1. Check the power and LAN Cable When the printer cannot be found on the setup screen, using wired LAN connection setup, make sure that all the network devices are connected with the router and the hub via LAN cables and that all the devices are turned on.
Page 734 Diagnose and repair the network connections using Wi-Fi Connection Assistant. Download Wi-Fi Connection Assistant from the below page, and install it on your computer. Checking Printer Connection Status Using Wi-Fi Connection Assistant If you can connect to the network, try to set up from the beginning.
Page 735 Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check 1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the network status on the touch screen.
Page 736 To check the SSID set for the printer, print out the network setting information or use the operation panel to display it. • Display on the touch screen. • LAN settings • Print the network settings. • Printing Network Settings Note •...
Page 737 Make sure security software's firewall is off. Check 9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 738 Cannot Find Printer while Using Wired LAN Make sure printer is turned on. Check 1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Make sure LAN cable is connected properly.
Page 739 Searching Printer by IP Address or Host Name During Setup If the printer cannot be found on the Select Printer screen, search for the printer by an IP address or host name. Click Search By IP Address on the screen which appears by clicking Printer Not Found. The screen to select searching criteria appears.
Page 740 C: Search by host name Select to search for printers by host name. A host name is referred to as LLMNR host name or Bonjour name. 3. Enter IP address or host name and click Next. Printer search starts. If an error screen appears: Resolve the error according to the instruction on the screen.
Page 741 • If a firewall message appears: • If a firewall message appears warning that Canon software is attempting to access the network, set the security software to allow access. After allowing the software to access, specify the IP address or host name and search for printers again.
Page 742 Note • For more on firewall settings of your operating system or security software, see instruction manual or contact its manufacturer.
Page 743 Cannot Print over Network Cannot Print over TCP/IP Network Cannot Print over Bonjour networks Cannot Print Using AirPrint...
Page 744 Cannot Print over TCP/IP Network Is the printer's IP address configured correctly? Check 1 Make sure the printer's IP address is configured correctly. Note • For Windows, you can configure the printer's IP address using Wi-Fi Connection Assistant. • For details, refer to "Performing/Changing Network Settings" > "Performing Network Settings" in Wi-Fi Connection Assistant Guide.
Page 745 Cannot Print over Bonjour networks Is the computer you are trying to print from configured correctly? Check 1 Make sure the computer is configured correctly. Are the computer and printer on the same network? Check 2 Due to the nature of Bonjour, printing may not be possible if the printer is on another network behind a router. Make sure the computer and printer are on the same network.
Page 746 Cannot Print Using AirPrint Make sure printer is turned on. Check 1 If the printer is turned on, turn it off and back on, and then check whether the issue is resolved. Make sure printer is registered to your computer. Check 2 Make sure printer is connected by LAN to same network subnet as AirPrint Check 3...
Page 747 Network Connection Problems Network Settings and Common Problems Cannot Connect to the Printer Network Key (Password) Unknown Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Cannot Access to Internet on Wi-Fi from Communication Device...
Page 748 Network Settings and Common Problems Here are frequently asked questions on network. Cannot Find Printer Cannot Find Printer During Setup Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen Searching Printer by IP Address or Host Name During Setup Cannot Find Printer while Using Wi-Fi Cannot Find Printer while Using Wired LAN Cannot Print Using AirPrint Cannot Print or Connect...
Page 749 Cannot Connect to the Printer Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wi-Fi Cannot Connect to a Printer through Wireless Direct Cannot Connect to a Printer via Wired LAN Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Page 750 To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • Wi-Fi Connection Assistant allows you to diagnose and repair the network status. •...
Page 751 Make sure security software's firewall is off. Check 9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 752 LAN settings • Print the network settings. • Printing Network Settings Have you entered the proper password specified for the Wireless Direct? Check 5 To check the password specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer.
Page 753 Cannot Print through Network Make sure the computer is connected to the wireless router. Check 1 For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. If the printer driver is not installed, install it. (Windows) Check 2 Install the printer driver using the Setup CD-ROM or install it from Setup Guide.
Page 754 Network Key (Password) Unknown Note • Wi-Fi Connection Assistant allows you to diagnose and repair the network status. Download it from the • web page. For Windows For macOS If the problem persists after diagnosis and repair with Wi-Fi Connection Assistant, check the following items. WPA/WPA2/WPA3 Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2/WPA3 Key Set for Wireless Router Unknown, Cannot...
Page 755 Note • If the printer is connected to an AirPort Base Station via LAN: • If the printer is connected to an AirPort Base Station via a LAN, check the settings in Wireless Security of AirPort Utility. Select 1 for the password to use. Otherwise, computer will not be able to communicate with printer via the wireless router.
Page 756 Forgot Administrator Password of Printer Select (Setup) on HOME screen > Printer settings > Reset settings > Reset all, in order to restore to default administrator password. Reset settings After initializing the printer settings, redo setup. Setup Guide...
Page 757 Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon Wi-Fi Connection Assistant Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 758 Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: • 1. Select Command Prompt from Start. 2. Type the ping command and press Enter. The ping command is as follows: ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX"...
Page 759 Checking Network Setting Information To check the printer's network settings information, print out the network settings information or use the operation panel to display it. • Display on the touch screen. • LAN settings • Print the network settings. • Printing Network Settings...
Page 760 Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing/scanning operation from a • computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, refer to Setup Guide and redo setup. •...
Page 761 Cannot Access to Internet on Wi-Fi from Communication Device Is your device connected to printer using Wireless Direct? Check 1 If your device is connected to the printer using Wireless Direct, you cannot access to the Internet. Turn off Wireless Direct and connect your device to the wireless router. For details, see the instruction manual provided with your device and wireless router.
Page 762 Printer Problems Printer Does Not Turn On USB Connection Problems Cannot Communicate with Printer via USB Touch Screen Is Off Messages advising to check the maintenance cartridge are not cleared If the Printer Makes a Strange Sound...
Page 763 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check 3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Repairing Your Printer Important...
Page 764 USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing or scanning is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note •...
Page 765 Cannot Communicate with Printer via USB Make sure printer is turned on. Check 1 Connect USB cable properly. Check 2 As the illustration below, the USB port is at the back of the printer. Important • Check the orientation of the "Type-B" connector and connect to the printer. Make sure Enable bidirectional support is selected in the Ports sheet of the Check 3 Printer properties dialog box.
Page 766 Touch Screen Is Off • If ON lamp is off: • The printer is not on. Check that the power cord is connected and press the ON button. • If ON lamp is lit: • The touch screen may be in screen-saver mode. Press any button on the operation panel.
Page 767 Messages advising to check the maintenance cartridge are not cleared The newly replaced maintenance cartridge is not recognized. Remove the newly replaced maintenance cartridge, and then reinsert it again firmly. Replacing the Maintenance Cartridge...
Page 768 • You suddenly hear the sound of cleaning operations. • Cleaning is automatically performed at specified intervals in order to keep the printer maintained. • You suddenly hear the sound of ink agitation. • In other cases, contact your Canon dealer.
Page 769 Printing Problems Copying/Printing Stops Printer Prints Slowly...
Page 770 Copying/Printing Stops Is paper loaded in the printer? Check 1 Make sure paper is loaded. If necessary, load paper. Do documents to be printed have many photographs or illustrations? Check 2 It takes time for the printer and the computer to process large data such as photos or other graphics, so it may seem that the printer is not working.
Page 771 Printer Prints Slowly Printer may be printing a large job from another computer. Check 1 When using Wi-Fi, make sure the printer is not placed too far away from the Check 2 wireless router. Place the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor.
Page 772 Paper is not Fed or Ejected Properly Remove Jammed Roll Paper Remove a Jammed Sheet Remove Jammed Paper (Paper Feed Slot) Roll paper cannot be inserted into the Paper Feed Slot Printer Does Not Pick up or Feed the Paper/"No Paper" Error Roll Paper Remains/Lacks under Quantity Management The printer ejects blank, unprinted paper When printing on roll paper, the printed surface becomes scratched...
Page 773 Remove Jammed Roll Paper If roll paper jams, follow the steps below to remove jams. 1. Positioning your hands as shown, open the cut sheet feed cover. 2. Open the roll paper feed cover by unlocking it with the lever in the position shown in the figure.
Page 774 4. Open the scanning unit / cover (TC-20M only) and the access cover and move the carriage to the left or right side manually, away from the jam. Important • Do not move the carriage over jammed paper. This may damage the print head. •...
Page 775 6. If there is paper left on the platen, slacken the paper on the platen and wind it up. 7. After rolling up all the paper, remove it from the platen. After removing the paper from the platen, check for any remaining pieces of paper.
Page 776 8. Close the scanning unit / cover (TC-20M only) and the access cover. 9. Close the roll paper feed cover and cut sheet feed cover.
Page 777 Remove a Jammed Sheet If a sheet jams, follow the steps below to remove it. • If the paper is jammed by the paper feed slot • Remove the jammed paper from the paper feed slot. After removing the paper, make sure there are no other scraps of paper in the printer. •...
Page 778 Important • Do not move the carriage over jammed paper. This may damage the print head. • Do not touch the linear scale (A) or carriage rail (B). This may stain your hands and damage • the printer. 2. Remove the jammed paper from the paper feed slot and output tray again. After removing the paper, make sure there are no other scraps of paper in the printer.
Page 779 Caution • When closing the scanning unit / cover, be careful not to get your fingers caught. •...
Page 780 Remove Jammed Paper (Paper Feed Slot) Follow these steps to remove any scraps left in the paper feed slot after you clear jammed sheets or roll paper. 1. Positioning your hands as shown, open the cut sheet feed cover. 2. Open the roll paper feed cover by unlocking it with the lever in the position shown in the figure.
Page 781 5. If any scraps remain inside paper feed slot, repeat steps 3 and 4. 6. Holding it at the positions indicated, close the roll paper feed cover and cut sheet feed cover.
Page 782 Roll paper cannot be inserted into the Paper Feed Slot Is the roll paper curled? Check 1 Straighten out curls and reload the roll. Is paper jammed in the feed slot? Check 2 Remove the jammed paper. Remove Jammed Roll Paper Remove a Jammed Sheet Check the paper information on the HOME screen.
Page 784 Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded in the printer. Check 1 Loading Rolls in the Printer Loading Sheets in the Printer When loading sheets, be sure to load the paper with the following precautions. Check 2 •...
Page 785 3. Remove foreign object by hand with paper inserted. Put your hand between the paper you inserted and the top feed to remove the foreign object. 4. Remove the folded paper inserted in step 2. Important • Do not tilt the printer or do not it upside down. Doing so may cause the ink to leak. •...
Page 786 Roll Paper Remains/Lacks under Quantity Management Check the setting of Manage remaining roll amount. Check • If Auto estimate is selected for Manage remaining roll amount: • Make sure the media type is configured correctly. Make sure Paper core outer diameter and Paper thickness are configured correctly for Advanced paper settings.
Page 787 Checking for Nozzle Clogging Is the correct printer driver selected? Check 3 Print again using the correct printer driver for your printer. If none of the above apply, there may be a printer malfunction. Contact your Canon dealer for assistance.
Page 788 When printing on roll paper, the printed surface becomes scratched Make sure the roll paper has not lost tension during printing. If the roll paper loses tension, the paper surface could be damaged and the paper could wrinkle or fold. Set Roll paper tension (printing) to High in the touch screen menu.
Page 789 Paper Cutting Problems Paper is not cut straight Cutter Blade Does Not Work While Cutting Is in Progress I want to know how to configure roll cutting I want to configure so that the roll is cut automatically after waiting for the ink to...
Page 790 Paper is not cut straight Is the edge of the paper cutting position creased? Check 1 Straighten out any curling by the edges of the paper. Is the edge of the paper cutting position lifting up when cutting? Check 2 Reload the paper correctly.
Page 791 Cutter Blade Does Not Work While Cutting Is in Progress Does a message appear on the touch screen? Check 1 If the cutter blade failed to cut the paper, it stops moving and a message appears on the touch screen. Remove the paper and try printing again.
Page 792 I want to know how to configure roll cutting Cutting methods can be selected in the printer settings. To automatically cut roll paper after printing, open the Cutting mode settings on the printer. When using paper that is easily scratched, or paper where the ink requires extra time to fix, we recommend setting Cutting mode on the printer to Eject cut.
Page 793 I want to configure so that the roll is cut automatically after waiting for the ink to dry You can set an ink drying time in the printer driver. You can also configure the same settings on the printer itself. Specifying the Ink Drying Time...
Page 794 Paper Setting Problems Cannot detect tracing paper size I want to know the paper types that can be used in this printer Media Type Selection does not Match Loaded Media Type The paper type that I want to print is not displayed on the Touch Screen...
Page 795 Cannot detect tracing paper size If the paper is semi-transparent paper, the size cannot be detected. Detect paper width setting is disabled.
Page 796 I want to know the paper types that can be used in this printer For information about paper that can be used with this printer, refer to the paper information list. Paper Information List...
Page 797 Media Type Selection does not Match Loaded Media Type Is this paper being used for the first time? Check 1 If this is the first time to use the paper, it may not be selected correctly. In the media type selection, manually select the correct paper type.
Page 798 The paper type that I want to print is not displayed on the Touch Screen If using a new paper type, start the Media Configuration Tool to get the latest media information. Updating paper information...
Page 799 Ink-related Problems Ink Does Not Come Out Printer consumes a lot of ink Ink Level Detection...
Page 800 Ink Does Not Come Out Check the remaining ink level. Check 1 Checking Ink Level Are the print head nozzles clogged? Check 2 Print the nozzle check pattern and make sure that the ink is coming out normally. Checking for Nozzle Clogging...
Page 801 Printer consumes a lot of ink Are lots of full-color materials being printed? Check 1 In print jobs such as photos, images are filled with color. This consumes a lot of ink. This does not indicate a problem with the printer. Is Replace Ink in Print Head being carried out frequently? Check 2 Performing Replace Ink in Print Head uses a lot of ink.
Page 802 Ink Level Detection The printer ink tank detects the amount of ink remaining to prevent running out of ink while printing and to avoid printer failure. Checking Ink Level...
Page 803 About Print Settings How do I print without borders I want to easily create vertical or horizontal banners Can I perform duplex printing I want to perform enlargement printing...
Page 804 How do I print without borders This printer does not support borderless printing.
Page 805 I want to easily create vertical or horizontal banners You can print originals that are in landscape (or portrait) orientation automatically enlarged to fit the roll width. This is an easy way to create vertical or horizontal banners. Printing Hanging and Horizontal Banners (Large-Format Printing) (Windows) Printing Hanging and Horizontal Banners (Large-Format Printing) (macOS)
Page 806 Can I perform duplex printing This printer cannot print double-sided. An alternative to double-sided printing is to use the Folded Duplex function of the Windows software Free Layout plus, which prints two pages on one side, folds the sheet back from the center, and hangs it. Laying Out Documents Freely Using Free Layout plus...
Page 807 I want to perform enlargement printing Use the printer driver to adjust the original to the paper size and width, or print enlarged or reduced by specifying a magnification factor. Performing Enlarged/Reduced Printing (Windows) Performing Enlarged/Reduced Printing (macOS)
Page 808 Scanning Problems (Windows) Scanning Problems...
Page 809 Scanning Problems Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start...
Page 810 Scanner Does Not Work Make sure that your scanner or printer is turned on. Check 1 Check for any printererrors. Check 2 For messages, see When Error Occurred. Connect the USB cable to a different USB port on the computer. Check 3 If the USB cable is connected to a USB hub, remove it from the USB hub and Check 4...
Page 811 ScanGear (Scanner Driver) Does Not Start Make sure MP Drivers is installed. Check 1 If not installed, install MP Drivers from the Setup CD-ROM or our website. Select your scanner or printer on the application's menu. Check 2 Important • If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note •...
Page 812 Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Make sure that your scanner or printer is turned on. Check 1 Turn off your scanner or printer, then reconnect the USB cable and replug the Check 2 power cord.
Page 813 Cannot Scan Multiple Originals at One Time Make sure that the items are placed correctly. Check 1 Positioning Originals (Scanning from Computer) Check if you can properly scan one item. Check 2 Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 814 Cannot Scan Properly with Auto Scan Make sure that the items are placed correctly. Check 1 Positioning Originals (Scanning from Computer) Multiple item scanning may not be supported. Check 2 Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 815 Slow Scanning Speed To view the image on a monitor, set the output resolution to around 150 dpi. To Check 1 print, set it to around 300 dpi. Resolution Set Fading Correction, Grain Correction, etc. to None. Check 2 Refer to "Image Settings"...
Page 816 "There is not enough memory." Message Is Displayed Exit other applications and try again. Check 1 Reduce the resolution or output size and scan again. Check 2 Resolution...
Page 817 Computer Stops Operating during Scanning Restart the computer, reduce the output resolution in ScanGear (scanner Check 1 driver) and scan again. Refer to "Output Settings" for details. Delete unnecessary files to obtain sufficient free hard disk space, then scan Check 2 again.
Page 818 For how to delete MP Drivers, see Deleting the Unnecessary MP Drivers. Step 2: Uninstall IJ Scan Utility. 1. From Control Panel, click Programs > Programs and Features. 2. Select Canon IJ Scan Utility and click Uninstall/Change. 3. When a confirmation appears, click Yes. 4. When uninstallation is complete, click OK.
Page 819 Scanned Image Does Not Open If the data format is not supported by the application, scan the image again and Check select a popular data format such as JPEG when saving it. Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application.
Page 820 Scan Results Are Unsatisfactory Moire Appears in Scan Results Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Original Is Placed Correctly, but the Scanned Image Is Slanted Scanned Image Is Enlarged (Reduced) on the Computer Monitor...
Page 821 Moire Appears in Scan Results Increase the scanning resolution. Check 1 Resolution Take the following measures and scan again. Check 2 • Set one of the following settings in the Settings (Document Scan) dialog box, Settings (Custom Scan) • dialog box, Settings (Scan and Stitch) dialog box, Settings (OCR) dialog box or Settings (E-mail) dialog box of IJ Scan Utility, then scan from the IJ Scan Utility main screen.
Page 822 Scan Quality (Image Displayed on the Monitor) Is Poor If the image is jagged, increase the scanning resolution, or select TIFF or PNG Check 1 in Data Format of the Settings dialog box. Resolution Settings Dialog Box Set the display size to 100 %. Check 2 Some applications do not display images clearly if the display size is too small.
Page 823 If the color tone of images is different from the original document, take the Check 7 following measures and scan again. • On the Advanced Mode tab of ScanGear, set Image Adjustment in Image Settings to None. • Refer to "Image Settings"...
Page 824 Scanned Image Is Surrounded by Extra White Areas Specify the scan area. Check Click (Auto Crop) in whole image view of ScanGear (scanner driver) to automatically display the cropping frame (scan area) according to the item size. You can also manually specify the scan area in thumbnail view or when there are white margins along the item (for example, in photos), or when you want to create custom cropping frames.
Page 825 Cannot Scan at the Correct Size Make sure that the items are placed correctly. Check Positioning Originals (Scanning from Computer)
Page 826 Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Make sure that the items are placed correctly. Check 1 Positioning Originals (Scanning from Computer) Check that the settings match the item to be scanned. Check 2 If you cannot scan properly by automatically detecting the item type, specify the item type and size.
Page 827 Original Is Placed Correctly, but the Scanned Image Is Slanted When Document or Magazine is selected for Source Type, deselect the Check Correct slanted text originals checkbox and scan the item again. Settings (Scanning from a Computer) Dialog Box...
Page 828 Scanned Image Is Enlarged (Reduced) on the Computer Monitor Change the display setting in the application. Check 1 Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application. Note • You cannot reduce the image size in Paint. To reduce the display size, open the images in an application. Change the resolution setting in ScanGear (scanner driver) and scan again.
Page 829 Unwanted Streaks Appear in Scan Results after Scanning from ADF (Auto Document Feeder) Place the document on the platen and scan. Check If unwanted streaks appear in scan results after scanning from the ADF (Auto Document Feeder), place the document on the platen and scan again. Positioning Originals (Scanning from Computer)
Page 830 Software Problems The E-mail Client You Want to Use Does Not Appear in IJ Scan Utility's Selection Screen...
Page 831 The E-mail Client You Want to Use Does Not Appear in IJ Scan Utility's Selection Screen Check that the e-mail client's MAPI is enabled. Check Refer to the e-mail client's manual for how to set MAPI. If the problem is not solved even when MAPI is enabled, select None (Attach Manually) in the screen for selecting an e-mail client, then manually attach the image to the outgoing e-mail.
Page 832 IJ Scan Utility Error Messages If an error message for IJ Scan Utility appears, check the error code and follow the corresponding solution. Error Code Error Message Solution There is not enough memory. Exit other applications to increase • The memory required to available memory.
Page 833 in in the corresponding Set- tings dialog box. Cannot read file. • Check the access permis- sion on the folder in Folder to Save Temporary Files in the Settings (General Set- tings) dialog box or Save in in the corresponding Set- tings dialog box.
Page 834 Restart the computer, then recon- nect your scanner or printer. If the same error message still appears, contact your nearest Canon service center. Printer is in use or an error has occurred. Check the • If you are attempting to SCAN while printer status.
Page 835 to address and resolve the particu- lar support code displayed by the printer. Cannot communicate with scanner for these reasons: • Make sure that your scanner or - Scanner is turned off. printer is turned on. - Scanner is disconnected. •...
Page 836 - Restart the computer, then try again. ◦ Restart the computer, then try - Reinstall the scanner driver. again. ◦ Reinstall MP Drivers. • Click Control Panel > System and • Security > Administrative Tools, and then double-click Services to check if WIA (Windows Image Ac- quisition) is running or in started state.
Page 837 List of Support Code for Error Support code appears on the printer's touch screen and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Code Appears on Printer's Touch Screen and Computer Screen •...
Page 838 • 5000 to 5ZZZ • 5011 5012 5050 5100 5108 5200 5207 5700 5C02 5C30 • 6000 to 6ZZZ • 6000 6001 6004 6011 6012 6013 6014 6015 6016 6017 6018 6019 6030 6500 6503 6700 6701 6800 6801 6830 6831 6832 6833 6900 6901 6902 6910 6920 6921 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945...
Page 839 1000 Cause Possible causes include the following. • There is no paper in the top feed. • Paper is not loaded in the top feed properly. What to Do Take the corresponding actions below. • Load paper in the top feed. •...
Page 840 100A Cause You have attempted to print on a roll, but no roll is loaded. What to Do Tap Load roll paper on the touch screen, and then load the paper roll and print. Loading Rolls in the Printer Note •...
Page 841 1021 Cause The printer has received a print job longer than the amount of roll paper left. What to Do Tap Replace paper on the printer's touch screen, replace the paper roll with a paper roll that is long enough to print the print job and continue printing. Removing the Roll from the Printer Loading Rolls in the Printer Note...
Page 842 1024 Cause Possible causes include the following. • Roll paper is empty. • There is remaining roll paper, but because it could not be advanced, it could not be detected. What to Do • The roll paper has run out •...
Page 843 1026 Cause Roll paper is empty. What to Do • The roll paper has run out • Follow the steps below to replace the used roll with a new roll of the same type and size. 1. Remove the roll paper. Removing the Roll from the Printer 2.
Page 844 1058 Cause Roll paper has almost run out. What to Do Printing will continue. Replace the roll paper in the printer with one that has enough paper for printing as soon as possible. Removing the Roll from the Printer Loading Rolls in the Printer Note •...
Page 845 1070 Cause Paper cannot be fed because the paper feed rollers are dirty. What to Do Press the printer's Stop button to cancel printing. Then perform the paper feed roller cleaning of top feed. • From the printer's operation panel: •...
Page 846 1200 Cause Access cover is open. What to Do Close the access cover and wait for a while.
Page 847 1201 Cause The ink tank cover is open. What to Do Close the ink tank cover.
Page 848 120A Cause The scanning unit / cover (TC-20M) or the access cover on the left (TC-20) is opened. What to Do Close the scanning unit / cover (TC-20M) or the access cover on the left (TC-20), and wait for a while.
Page 849 120B Cause The roll paper feed cover is open. What to Do Close the roll paper feed cover.
Page 850 1215 Cause Printer maintenance in progress. What to Do Complete printer maintenance.
Page 851 1220 Cause Roll paper feed cover is open. What to Do Close the roll paper feed cover, select OK on the printer's touch screen to cancel the error. Front...
Page 852 1221 Cause Roll paper feed cover is open. What to Do Close the roll paper feed cover, select OK on the printer's touch screen to cancel the error. Front...
Page 853 • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 854 • When transporting the printer for repairing it, see Repairing Your Printer.
Page 855 1313 Cause Paper is jammed as printer pulled in printed paper. What to Do Depending on where the paper is jammed, decide on the countermeasure. • If the paper is jammed at the paper output slot: • Remove Jammed Roll Paper Remove a Jammed Sheet •...
Page 856 1317 Cause Paper loaded crooked was detected when the paper was advanced. What to Do Reload the paper. Loading Rolls in the Printer Loading Sheets in the Printer If this error appears again even after reloading the paper roll, reinsert the roll holder so that there is no gap between it and the paper roll.
Page 857 1369 Cause There is insufficient ink to perform cleaning. What to Do Select OK on the printer's touch screen to cancel the error. Before performing cleaning, check the remaining ink level of all colors, and refill the ink as necessary. Checking Ink Level Refilling Ink Tanks Note...
Page 858 136A Cause Cleaning cannot be performed because the maintenance cartridge is almost full. What to Do To perform cleaning, replace the maintenance cartridge. Replacing the Maintenance Cartridge Tap the printer's OK button.
Page 859 136B Cause Print head cleaning was executed continuously. What to Do Tap OK on the printer's touch screen. If cleaning is to be performed continuously, allow a certain amount of time after the previous cleaning.
Page 860 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 861 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 862 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 863 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 864 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 865 What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 866 1496 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing the Maintenance Cartridge for details on removing and installing the maintenance cartridge.
Page 867 1563 Cause There may not be enough ink left. What to Do Check the remaining ink level and refill with the ink of the color that is running low. Checking Ink Level...
Page 868 15A1 Cause Printer operation is not completed. What to Do Proceed with printer setup according to the message displayed on the printer's touch screen. If this error occurs while operating the printer from a smartphone / tablet, complete the printer setup and then operate again.
Page 869 15A2 Cause There is no ink in the ink tanks. What to Do Fill the ink tanks with all the ink contained in the bottles included with the printer. Refilling Ink Tanks After filling the ink, close the tank caps and ink tank inner covers firmly and close the ink tank cover.
Page 870 15A3 Cause Shipping tape or protective material may still be attached to carriage. What to Do Open the scanning unit / cover (TC-20M only) and the access cover and make sure that shipping tape and protective material have been removed from the carriage. If the shipping tape or protective material is still there, remove it and close the scanning unit / cover (TC-20M only) and the access cover.
Page 871 15B0 Cause There may not be enough ink left. What to Do Check the remaining ink level and refill the ink of the color that is running low, and then reset the remaining ink count. Checking Ink Level Other printer settings...
Page 872 1643 Cause Ink may have run out. What to Do The action you should take to resume operating the printer depends upon which function(s) of the printer you intend to use. 1. To PRINT or COPY - Refill the ink tank with ink until the (icon) on the operation panel disappears, then close the ink tank cover.
Page 873 1723 Cause The maintenance cartridge is not installed. What to Do Install the maintenance cartridge. Refer to Replacing the Maintenance Cartridge for details on installing the maintenance cartridge.
Page 874 1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Replace with a new maintenance cartridge. Replacing the Maintenance Cartridge...
Page 875 1725 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing the Maintenance Cartridge for details on removing and installing the maintenance cartridge.
Page 876 1726 Cause The maintenance cartridge is full. What to Do Replace the maintenance cartridge. Replacing the Maintenance Cartridge Note • The condition of the maintenance cartridge when this error is displayed will depend on where and • how the printer is used. When this message is displayed, you must replace the maintenance cartridge.
Page 877 1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Tap the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing the Maintenance Cartridge.
Page 878 2001 Cause An unsupported device is connected. What to Do Check the device connected to the USB flash drive port. Printing photos directly is possible with a USB flash drive.
Page 879 2002 Cause An unsupported USB hub is connected. What to Do If a USB flash drive is connected to the printer through the USB hub, disconnect the hub from the printer. Connect a USB flash drive directly to the printer.
Page 880 2114 Cause Paper settings specified when printing do not match the paper information for the top feed registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper • information registered on the printer, refer to the paper information list.
Page 881 Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Print with the loaded paper. Select this option to print on the loaded paper with the paper settings specified when printing. For example, when the paper size specified when printing is A4 and the paper information for the top feed is registered as A3, select this option to print on an A3 paper loaded in the top feed with the A4 setting.
Page 882 2117 Cause Paper settings specified when printing do not match the paper information for the paper roll registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper • information registered on the printer, refer to the paper information list.
Page 883 Select the appropriate action. Note • Depending on the settings, some of the options below may not be displayed. Replace the paper and print Select this option to print after replacing the paper roll. For example, when the paper size specified when printing is 24 in Roll and the paper information for the paper roll is registered as A2 Roll, select this option to print after replacing the paper roll with an 24 in Roll.
Page 884 2123 Cause Top feed paper information registration is incomplete. Or, the paper may have been exchanged while the printer is turned off. What to Do If the screen similar to the following is displayed on the printer's touch screen, the top feed paper information registration is incomplete.
Page 885 An internal part will need replacing soon. What to Do Select OK on the printer's touch screen to cancel the error. Contact your nearest Canon service center to request a repair as soon as possible. You cannot replace the internal parts of the printer yourself. Important •...
Page 886 2500 Cause Cause of following may have occurred failure of automatic adjustment to straighten lines and colors. • Print head nozzles are clogged. • Paper roll other than paper roll of 10.00 in. (254.0 mm) width or wider is loaded. •...
Page 887 2700 Cause Some errors occurred while copying and a certain time passed. What to Do Tap OK on the touch screen to dismiss the error, and try to copy again.
Page 888 3000 Cause The print head has not been calibrated. What to Do Print Head Alignment - Auto is recommended. Automatic Adjustment to Straighten Lines and Colors Note • This message will appear until Print Head Alignment - Auto is carried out.
Page 889 3252 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Tap the printer's OK button to clear the error message.
Page 890 To set the Media Configuration Tool to recovery mode, open the Media Configuration Tool, select this device and then click OK. Select and load the media information backup file. If you do not have a media information backup file, contact a Canon customer service center.
Page 891 3310 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 892 3311 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 893 3312 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 894 3313 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 895 3314 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 896 3315 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 897 3316 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 898 3317 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 899 3318 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 900 3319 Cause Incorrect print data. Illegal number of parameters. What to Do Defective print data, please check the print results. If using printing software such as RIP (Raster Image Processor), contact the software manufacturer.
Page 901 3401 Cause The copy reservation was canceled while printing from the computer. What to Do Select Yes on the printer's touch screen to cancel the error. After printing from your computer, try copying again.
Page 902 3405 Cause Printer could not make copies because its memory is full. What to Do Select OK on the printer's touch screen to cancel the error. Wait a while and retry copying. If the error is still not resolved, change the copy settings (print quality and other settings) and redo copying.
Page 903 3407 Cause Loading next sheet to copy is required. What to Do Load the next sheet and select Scan on the printer's touch screen. To print without scanning the next sheet, select Print now.
Page 904 3408 Cause Preview screen is displayed on printer's touch screen. What to Do After seeing the preview, select Scan on the printer's touch screen. To rescan the original, check it and select Rescan.
Page 905 3412 Cause Scanning original has failed. What to Do Select OK on the printer's touch screen to cancel the error and take the corresponding actions below. • Make sure the original is placed on the platen. • Make sure the original is set in the correct position and orientation on the platen. After carrying out the above actions, perform the operation again.
Page 906 3413 Cause Prevent paper abrasion has been set. What to Do If you continue printing in the current setting, select Yes on the printer's touch screen. Prevent paper abrasion may reduce print speed. If you disable this setting, select No. Select (Setup) on the HOME screen, select Printer settings, Print settings, and then set Prevent paper abrasion to OFF.
Page 907 3414 Cause Communication with mail server failed. What to Do Select OK on the printer's touch screen to cancel the error. Make sure that the address and port number of the outgoing mail server (SMTP server) in mail server settings are correct with Remote UI. Setting Mail Server If the error is not resolved, check your mail server condition.
Page 908 3415 Cause Communication with mail server failed. What to Do Select OK on the printer's touch screen to cancel the error. Make sure that the address and port number of the incoming mail server (POP3 server) in mail server settings are correct with Remote UI. Setting Mail Server If the error is not resolved, check your mail server condition.
Page 909 3416 Cause Communication with mail server failed. What to Do Select OK on the printer's touch screen to cancel the error. Make sure that the settings for secure connection (SSL) of your mail server and printer are match. For printer's settings for secure connection (SSL), use Remote UI. Setting Mail Server For setting for secure connection (SSL) of your mail server, contact the administrator of mail server.
Page 910 3417 Cause Communication with mail server failed. What to Do Select OK on the printer's touch screen to cancel the error. Make sure that the settings for secure connection (SSL) of your mail server and printer are match. For printer's settings for secure connection (SSL), use Remote UI. Setting Mail Server For setting for secure connection (SSL) of your mail server, contact the administrator of mail server.
Page 911 3418 Cause Communication with mail server failed. What to Do Select OK on the printer's touch screen to cancel the error. Make sure that the settings item for the outgoing mail server (SMTP server) are correct with Remote UI. Setting Mail Server If the error is not resolved, check your mail server condition.
Page 912 3419 Cause Communication with mail server failed. What to Do Select OK on the printer's touch screen to cancel the error. Make sure that the outgoing account and outgoing password in mail server settings are correct with Remote UI. Setting Mail Server If the error is not resolved, check your mail server condition.
Page 913 3420 Cause Communication with mail server failed. What to Do Select OK on the printer's touch screen to cancel the error. Make sure that the settings item for the incoming mail server (POP3 server) are correct with Remote UI. Setting Mail Server If the error is not resolved, check your mail server condition.
Page 914 3421 Cause Communication with mail server failed. What to Do Select OK on the printer's touch screen to cancel the error. Make sure that the incoming account and incoming password in mail server settings are correct with Remote UI. Setting Mail Server If the error is not resolved, check your mail server condition.
Page 915 3422 Cause Communication with mail server failed. What to Do Select OK on the printer's touch screen to cancel the error. Make sure that the APOP authentication settings of your mail server and printer are match. For printer's APOP authentication setting, use Remote UI. Setting Mail Server If the error is not resolved, check your mail server condition.
Page 916 3423 Cause Communication with mail server failed. What to Do Select OK on the printer's touch screen to cancel the error. Make sure that the mail server settings are correct with Remote UI. Setting Mail Server If the error is not resolved, check your mail server condition. For settings and condition of your mail server, contact the administrator of mail server.
Page 917 3424 Cause Sending mail failed. What to Do Select OK on the printer's touch screen to cancel the error. Specify the correct destination's mail address, and then retry sending mail.
Page 918 3425 Cause Cause of following may have occurred failure of sending mail. • File size of scanned data is too large. • Printer's memory is full. What to Do Select OK on the printer's touch screen to cancel the error. Take the corresponding actions below.
Page 919 3438 Cause Original is left on platen. What to Do Make sure no original is on the platen and select OK on the printer's touch screen to cancel the error.
Page 920 3440 Cause Easy wireless connect has failed. What to Do Select OK on the printer's touch screen to cancel the error and retry Easy wireless connect. If the error is not resolved, use another method to set up Wi-Fi.
Page 921 3441 Cause Easy wireless connect has failed. What to Do Select OK on the printer's touch screen to cancel the error and retry Easy wireless connect. If the error is not resolved, use another method to set up Wi-Fi.
Page 922 3442 Cause Printing of the first side is complete when doing manual duplex printing. What to Do Prepare to print the other side. Load the paper with the printed side facing down in the top feed without changing its orientation. Select How to set on the printer's touch screen to see how to load the paper.
Page 923 3443 Cause Printing of the first side is complete when doing manual duplex printing. What to Do Prepare to print the other side. Rotate the printed paper 180 degrees and load it with the printed side facing down in the top feed. Select How to set on the printer's touch screen to see how to load the paper.
Page 924 3444 Cause Printing of the first side is complete when doing manual duplex printing. What to Do Prepare to print the other side. Rotate the printed paper 180 degrees and load it with the printed side facing down in the top feed. Select How to set on the printer's touch screen to see how to load the paper.
Page 925 3445 Cause Printing of the first side is complete when doing manual duplex printing. What to Do Prepare to print the other side. Load the paper with the printed side facing down in the top feed without changing its orientation. Select How to set on the printer's touch screen to see how to load the paper.
Page 926 3446 Cause IP address and subnet mask are conflicting. What to Do Select OK on the printer's touch screen to cancel the error. Disable the wireless direct or change the Wi-Fi network configuration. When changing the network configuration, specify a unique subnet range for each of the wireless direct and the Wi-Fi to prevent a conflict.
Page 927 3447 Cause An error occurred while communicating via wireless direct or while in standby. What to Do Select OK on the printer's touch screen to cancel the error. Turn off the printer and turn it back on. Wireless direct becomes enabled.
Page 928 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
Page 929 4104 Cause The paper settings (paper size/paper type) or paper feed method specified when printing are incorrect. What to Do Press the Stop button on the printer to stop printing, and then check the paper roll or the paper that can be loaded in the top feed.
Page 930 4111 Cause The media type specified is incompatible with this device. What to Do Press the printer's Stop button to stop printing. Check the media type settings, and then try again.
Page 931 4920 Cause Cannot cut paper for one of the following reasons. • Paper that has been cut remains on the output guide. • There is a foreign object near the output slot that is obstructing the cutter blade. • The paper is not being used under the recommended usage conditions. •...
Page 932 4931 Cause Paper feed adjustment may have failed for the following reasons. • The paper for printing a test pattern is soiled. Otherwise, you have loaded colored paper. • The printer may be exposed to strong light, such as direct sunlight, which can cause the sensors to malfunction.
Page 933 495A Cause An error occurred while communicating via Wi-Fi or while in standby. What to Do Turn off the printer and turn it back on.
Page 934 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 935 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 936 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 937 • printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 938 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 939 • Replacing the Ink in the Print Head If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 940 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 941 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 942 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 943 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 944 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 945 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 946 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 947 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 948 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 949 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 950 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 951 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 952 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 953 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 954 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 955 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 956 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 957 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 958 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 959 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 960 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 961 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 962 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 963 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 964 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 965 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 966 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 967 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 968 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 969 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 970 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 971 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 972 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 973 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 974 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 975 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 976 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 977 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 978 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 979 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 980 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 981 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 982 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 983 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 984 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 985 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 986 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 987 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 988 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 989 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 990 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 991 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 992 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 993 An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 994 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 995 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 996 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 997 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 998 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 999 Printer error has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 1000 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 1001 D103 Cause The printer is in the reset process and cannot be operated. What to Do Wait for a while until the process is completed. 1001...
Page 1002 D107 Cause The printer is in operation process and cannot be operated. What to Do Wait for a while until the process is completed. 1002...

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