AJAX Hub 4G Jeweller User Manual
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AJAX Hub 4G Jeweller User Manual

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Hub (2G) / (4G) Jeweller user manual
Hub (2G) / (4G) Jeweller is a control panel of the Ajax system. It controls the
operation of connected devices and interacts with users, PROs, and security
companies.
Please note that Hub (2G) / (4G) Jeweller does not support some Ajax devices. Refer to the
Ajax devices compatibility table for a detailed list of compatible devices.
Learn more
Hub (2G) / (4G) Jeweller requires internet access to connect to the Ajax Cloud
server. The available communication channels are Ethernet and a SIM card. Both
Hub (2G) Jeweller and Hub (4G) Jeweller have identical technical characteristics
Updated September 6, 2024

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Summary of Contents for AJAX Hub 4G Jeweller

  • Page 1 PROs, and security companies. Please note that Hub (2G) / (4G) Jeweller does not support some Ajax devices. Refer to the Ajax devices compatibility table for a detailed list of compatible devices.

  • Page 2: Functional Elements

    Connecting to Ajax Cloud is necessary for configuring and managing the system through Ajax apps, transferring notifications about alarms or events, and updating the software. All data on Ajax Cloud is stored under multilevel protection, and information is exchanged with the hub via an encrypted channel.

  • Page 3: Operating Principle

    (CMS) and system users about the incident. You can add up to 100 Ajax devices to the hub to protect the facility against intrusion, fire, and flooding. Control electrical appliances either automatically using...

  • Page 4: Sabotage Protection

    Sabotage protection Hub (2G) / (4G) Jeweller has two communication channels for connecting to the Ajax Cloud server: Ethernet and a SIM card. This allows you to connect the device to different communication providers simultaneously. If one communication channel becomes unavailable, the hub automatically switches to another and notifies the security company’s CMS and system users.
  • Page 5 Learn more The hub regularly checks the connection with the Ajax Cloud server. The polling interval is specified in the hub settings. By default, the server notifies users and the security company within 60 seconds after losing the connection. Learn more The built-in backup battery ensures up to 15 hours of autonomous operation when the Ethernet connection is switched off.

  • Page 6: Led Indication

    Hub (2G) / (4G) Jeweller is compatible with Ajax cameras and NVRs and with third- party cameras that support RTSP protocol or SDK integration. How to connect cameras to the Ajax system Cameras and NVRs that can be connected to Hub (2G) / (4G) Jeweller:...
  • Page 7 Hub – Server Connection mode is enabled by default. The hub LED has a list of indications showing the system state or events occurring. The Ajax logo on the front side of the hub can light up red, white, purple, yellow, blue, or green, depending on the state.
  • Page 8 Access to indications Hub users can see the British Disco indication after they: arm/disarm the system using the Ajax keypad; enter the correct user ID or personal code on the keypad and perform an action that has already been performed (for example, the system is disarmed, and the disarm button is pressed on the keypad);...

  • Page 9: Alert Indication

    To configure the system, install the Ajax app and create an account. Installers, security and monitoring companies use Ajax PRO accounts to configure the system for users. How to create the Ajax account How to create the Ajax PRO account There is no need to create a new account for each hub, as one account can manage multiple systems.
  • Page 10 2. Connect the power supply and Ethernet cables to the appropriate sockets. 1 — Power cable socket. 2 — Ethernet cable socket. 3 — Slot for the micro SIM. 4 — Cable retainer clamp. 3. Press and hold the power button for 2 seconds until the logo lights up. The hub needs approximately 2 minutes to identify the available communication channels.
  • Page 11 If the Ethernet connection does not occur automatically, disable proxy and filtration by MAC addresses and enable DHCP in the router settings — the hub will receive an IP address. During the next setup, you will be able to set a static IP address in Ajax apps.
  • Page 12 1. Open the Ajax app and log in to your account. 2. Select a space or create a new one. What is a space How to create a space The space functionality is available for apps of such versions or higher: Ajax Security System 3.0 for iOS;...
  • Page 13 5. Wait until the hub is registered and displayed in the app. If there are already users on the hub, the hub admin, PRO with the rights to configure the system, or the installation company maintaining the selected hub can add your account. You will be notified that the hub has already been added to another account.
  • Page 14 Icons Icons display some hub states. You can see them in the Ajax app in the Devices menu. Icons Meaning The SIM card operates in a 2G network. The SIM card operates in a 4G (LTE) network. Available for Hub (4G) Jeweller only.
  • Page 15 The hub has lost connection with the security company’s CMS via a direct connection. States States can be found in the Ajax app 1. Select the space if you have several of them or if you are using a PRO app. 2. Go to the Devices tab.
  • Page 16 (0 or 1 bar), the hub cannot  send an SMS about an event or alarm. Connection status between the hub and Ajax Cloud: Online — the hub is connected to Ajax Cloud. Connection Offline — the hub is not connected to Ajax Cloud.
  • Page 17 External power power supply. Disconnected — no external power supply. The hub connection status to the mobile Internet: Connected — the hub is connected to Ajax Cloud via mobile Internet. Disconnected — the hub is not connected to Cellular data Ajax Cloud via mobile Internet.
  • Page 18 Displayed on Hub 4G Jeweller only. Hub settings Settings can be changed in the Ajax app 1. Select the space if you have several of them or if you are using a PRO app. 2. Go to the Devices tab.
  • Page 19 4. Go to Settings by clicking on the gear icon in the upper right corner. 5. Set the required parameters. . Click Back to save the new settings. Name Room Ethernet Cellular Keypad access codes Security schedule Detection zone test Jeweller Service User guide...

  • Page 20: Installation

    Space settings Settings can be changed in the Ajax app 1. Select the space if you have several of them or if you are using a PRO app. 2. Go to the Control tab. 3. Go to Settings by tapping the gear icon in the bottom right corner.
  • Page 21 Before installing the hub, make sure that you have selected the optimal location: the SIM card demonstrates consistent signal reception, all the devices are tested for radio communication, and the hub is hidden from direct view. When installing and operating the device, follow the general electrical safety rules for using electrical appliances and the requirements of electrical safety regulations.

  • Page 22: Adding Devices

    Do not flip the hub when attaching vertically (for instance, on a wall). When properly fixed, the Ajax logo can be read horizontally. Fixing the hub on the SmartBracket mounting panel with screws prevents any accidental shifting of the hub and minimizes the risk of device theft.
  • Page 23 An admin or PRO with the rights to configure the system can add the device only when the system is disarmed. 1. Open the Ajax app. Select the space if you have several of them or if you are using a PRO Ajax app.

  • Page 24: Maintenance

    1. Turn on the hub if it is off. 2. Remove all users and installers from the hub. 3. Hold the power button for 30 seconds, and the Ajax logo on the hub will start flashing red. 4. Remove the hub from your account.

  • Page 25: Technical Specifications

    All technical specifications of Hub (4G) Jeweller Compliance with standards Warranty Warranty for the Limited Liability Company “Ajax Systems Manufacturing” products is valid for 2 years after the purchase. If the device does not function properly, we recommend contacting the support service first, as technical issues can be resolved remotely in half of the cases.
  • Page 26 Subscribe to the newsletter about safe life. No spam Email Subscribe...

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