Samsung WW11BG Series User Manual
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Samsung WW11BG Series User Manual

Samsung WW11BG Series User Manual

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Washing Machine
User manual
WW1*B*******
Untitled-1 1
2023-02-14
11:17:10

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  • Page 1 Washing Machine User manual WW1*B******* Untitled-1 1 2023-02-14 11:17:10...

  • Page 2: Table Of Contents

    Contents Safety information What you need to know about the safety instructions Important safety symbols Important safety precautions Critical installation warnings Installation cautions Critical usage warnings Usage cautions Critical cleaning warnings Instructions about the WEEE Ecodesign Installation What’s included Installation requirements Step-by-step installation Before you start Initial settings...
  • Page 3 Troubleshooting Checkpoints Information codes Specifications Fabric care chart Protecting the environment Spare parts guarantee Model Information Part Information Specification sheet Indicative information (According to EU 2019/2023) Consumers’ optional rights AUTHORIZED SERVICE CENTERS English 3 Untitled-1 3 2023-02-14 11:17:10...

  • Page 4: Safety Information

    Safety information Congratulations on your new Samsung washing machine. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washing machine’s many benefits and features.

  • Page 5: Important Safety Precautions

    Important safety precautions WARNING To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following: 1. This appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

  • Page 6: Critical Installation Warnings

    Safety information 6. For appliances with ventilation openings in the base, a carpet must not obstruct the openings. 7. For use in Europe: Children of less than 3 years should be kept away unless continuously supervised. 8. CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.
  • Page 7 Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis. • Unplug the power plug and clean it with a dry cloth. • Failure to do so may result in electric shock or fire. Plug the power plug into the wall socket so that the cord is running towards the floor.

  • Page 8: Installation Cautions

    Following the repair by a non-authorized service provider, self-repair or non-professional repair of the product, Samsung is not liable for any damage to the product, any injury or any other product safety issue caused by any attempt to repair the product which does not carefully follow these repair and maintenance instructions.

  • Page 9: Usage Cautions

    • Failure to do so may result in electric shock or fire. If any foreign substance enters into the appliance, unplug the power cord and contact your nearest Samsung Customer Service. • This may result in electric shock or fire.
  • Page 10 Using the appliance for business purposes qualifies as an appliance misuse. In this case, the appliance will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
  • Page 11 Draining time may vary depending on the water temperature. If the water temperature is too high, the draining process starts after the water cools down. Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle for washing these items.

  • Page 12: Critical Cleaning Warnings

    Safety information Do not use water from water cooling/heating devices. • This may result in problems with the washing machine. Do not use natural hand-washing soap for the washing machine. • If it hardens and accumulates inside the washing machine, it may result in problems with the appliance, discolouration, rust, or bad odours.

  • Page 13: Instructions About The Weee

    Ecodesign For detailed information about installation and cleaning of the product and ecodesign, visit http://www. samsung.com/support website and enter the product code by entering model name under Support > Support home page. English 13 Untitled-1 13...

  • Page 14: Installation

    What’s included Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, contact a local Samsung customer centre or the retailer. 01 Release lever 02 Detergent drawer...
  • Page 15 Spanner Bolt caps Hose guide Cold water hose Hot water hose Cap fixer Liquid detergent guide Check valve (only supplied to some models) Accessories (not supplied) • Stacking kit SKK-SS* (WW1*BB****** models only) SKK-UD* (WW1*BG****** models only) Staking kit is required to stack a dryer on a washing machine. NOTE •...

  • Page 16: Installation Requirements

    Drain To ensure proper grounding, the washing machine Samsung recommends a standpipe in height of comes with a power cord featuring a three-prong 60-90 cm. The drain hose must be connected grounding plug for use in a properly installed and through the hose clip to the standpipe, and the grounded outlet.
  • Page 17 Flooring Alcove or closet installation For best performance, the washing machine must Minimum clearance for stable operation: be installed on a solid floor. Wood floors may need Sides 25 mm to be reinforced to minimise vibration and/or unbalanced loads. Carpeting and soft tile surfaces 25 mm are not a good resistance to vibrations and may Rear...

  • Page 18: Step-By-Step Installation

    Installation Step-by-step installation STEP 1 Select a location Location requirements: • Solid, level surface without carpeting or flooring that may obstruct ventilation • Away from direct sunlight • Adequate room for ventilation and wiring • The ambient temperature is always higher than the freezing point (0 °C) •...
  • Page 19 3. Insert the bolt caps (B) to the holes (marked with circle in the figure). STEP 3 Adjust the levelling feet 1. Gently slide the washing machine into position. Excessive force may damage the levelling feet. 2. Level the washing machine by manually adjusting the levelling feet.
  • Page 20 Installation CAUTION When installing the product make sure the levelling feet is not pressing the power cord. CAUTION Make sure all the levelling feet are seating on the floor surface to avoid the washing machine from moving or generating noise due to vibration Then, check if the washing machine is not rocking. If the washing machine is not rocking, tighten the nuts.
  • Page 21 If there is a water leak, stop operating the washing machine and disconnect from the electrical supply. Then, contact a local Samsung service centre in case of a leak from the water hose, or contact a plumbing technician in case of a leak from the water tap. Otherwise, this may cause electric shock.
  • Page 22 Installation CAUTION Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high- pressure hose. Connecting to a non-threaded water tap 1. Remove the adaptor (A) from the water hose (B). 2.
  • Page 23 6. While pulling down part (D) on the water hose, connect the water hose to the adaptor. Then, release part (D). The hose fits into the adaptor with a clicking sound. 7. To complete connecting the water hose, see 2 and 3 on the “Connecting to a threaded water tap”...
  • Page 24 Installation Check valve (applicable models only) Before connecting the water hose to a water tap, connect the supplied check valve to the water tap and then connect the water hose. Aqua hose (applicable models only) The aqua hose alerts users of a risk of water leaks. It senses the water flow and turns red on the centre indicator (A) in case of a leak.
  • Page 25 STEP 5 Position the drain hose The drain hose can be positioned in three ways: Over the edge of a wash basin The drain hose must be placed at a height of between 60 cm and 90 cm (*) from the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A).
  • Page 26 Installation In a sink drain pipe branch The drain pipe branch mush be above the sink siphone so that the end of the hose is at least 60 cm above the ground. (*) : 60 cm CAUTION Remove the lid on the sink drain pipe branch before connecting the drain pipe to it.
  • Page 27 STEP 6 Power on Plug the power cord into a wall socket that is correctly rated, grounded, and protected by a fuse or circuit breaker. Then, press Power to turn on the washing machine. NOTE Door latch (lever) (A) is originally designed to be loose a little, because it may make the door latch be inserted into the door more easily.

  • Page 28: Before You Start

    Before you start NOTE Before doing your laundry for the first time, you must run a complete wash cycle without any items in the drum. Initial settings Run Calibration (recommended) Calibration ensures accurate weight detection by the washing machine. Make sure the drum is empty before running Calibration.
  • Page 29 STEP 2 Empty pockets Empty all the pockets of your laundry items • Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum. Turn clothing with buttons and embroideries inside out • If pants or jacket zippers are open while washing, the drum may be damaged. Zippers should be closed and fixed with a string.
  • Page 30 Before you start STEP 6 Apply a proper detergent type The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), colour, wash temperature, and degree of soiling. Always use “low suds” laundry detergent, which is designed for automatic washing machines.
  • Page 31 Laundry capsules To get the best results from using laundry capsules, please follow these instructions. 1. Put the capsule in the bottom of the empty drum towards the rear. 2. Put the laundry in the drum on top of the capsule. CAUTION For cycles using cold water or cycles that complete in less than one hour, it is recommended to use a liquid detergent.

  • Page 32: Detergent Recommendation

    Before you start Detergent recommendation The recommendations apply to the temperature ranges given in the cycle chart. Recommended Liquid detergent only   – Not recommended Powder detergent only  Detergent Cycle Temp. (°C) Delicates and Universal Specialist woollens ECO 40-60 –...

  • Page 33: Detergent Drawer Guidelines

    Detergent drawer guidelines The washing machine provides a three-compartment dispenser: the left compartment for the main wash, the centre for fabric softeners, and the right for the preliminary wash. Prewash compartment: Apply prewash detergent or starch. Main-wash compartment: Apply main-wash detergent, water softener, soaking detergent, bleach, and/or stain removers.
  • Page 34 Before you start To apply washing agents to the detergent drawer 1. Slide open the detergent drawer. 2. Apply laundry detergent to the main-wash compartment as instructed or recommended by the manufacturer. To use liquid detergent, see page 35. Do not exceed the max line (A) when adding detergent.
  • Page 35 4. If you want to prewash, apply prewash detergent to the prewash compartment as instructed or recommended by the manufacturer. 5. Close the detergent drawer. CAUTION • Do not apply powder detergent to the liquid detergent guide. • Concentrated fabric softener must be diluted with water before applied.

  • Page 36: Operations

    Operations Control panel WW11BB****** WW11BG****** 01 Cycle Selector Turn the dial to select a cycle. The display shows current cycle information and estimated time remaining, or an information code when a problem occurs. 02 Display NOTE The actual washing time may differ from the estimated time initially displayed on the control panel upon cycle selection.
  • Page 37 Press to change the spinning speed for the current cycle. • Rinse Hold (No indicator): The final rinse process is suspended so that the laundry remains in the water. To unload the laundry, run a drain or spin process. 05 Spin To use the Rinse Hold option, press Spin repeatedly until all the Spin option indicators turn off.

  • Page 38: Simple Steps To Start

    Operations Simple steps to start 1. Press Power to turn on the washing machine. 2. Turn the Cycle Selector to select a cycle. 3. Change the cycle settings (Temp. , Rinse , and Spin ) as necessary. 4. To add an option, press Options .

  • Page 39: Cycle Overview

    Cycle overview Standard cycles Cycle Description Max load (kg) • For cleaning normally soiled cotton items which are declared to be washable at 40 °C or 60 °C, together ECO 40-60 in the same cycle. This cycle is used to assess the compliance with the EU Ecodesign legislation.
  • Page 40 Operations Cycle Description Max load (kg) • For lightly soiled items in less than 2.0 kg that you want to wash quickly. • Use less than 20 g of detergent. Using more than 20 15' QUICK WASH g of detergent may leave detergent residue. •...
  • Page 41 Options Option Description Prewash • This will add a preliminary washing cycle before the main wash cycle. • For badly soiled laundry. The operation time for each cycle is longer Intensive than normal. Delay End You can set the washing machine to finish your wash automatically at a later time, choosing a delay of between 1 to 19 hours (in 1 hour increments).

  • Page 42: Settings

    Operations Settings Child Lock Sound (WW11BB******) To prevent accidents by children, Child Lock locks You can turn on or off the sound from the washing all buttons except for Power. machine. Please note that this setting does not affect the sound that notifies information codes. •...

  • Page 43: Information On Efficient Use In Terms Of Energy Consumption

    Information on efficient use in terms of energy consumption • Run your machine at full capacity in accordance with the program you have chosen, be careful not to load more than its capacity. • Do not use more or excessively foaming detergent than recommended on the detergent packaging. •...

  • Page 44: Maintenance

    Maintenance Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle. Drum clean Perform this cycle regularly to clean the drum by removing bacteria from it. This cycle heats the water between 60 °C and 70 °C, and it also removes accumulated dirt from the rubber door gasket. 1.

  • Page 45: Smart Check

    Smart Check To enable this function, you must first download the Samsung Smart Washer app at the Play Store or the App Store, and install it on a mobile device featuring a camera function. The Smart Check function has been optimised for Galaxy & iPhone series (applicable models only).

  • Page 46: Emergency Drain

    Maintenance Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry. 1. Power off and unplug the washing machine from the electrical outlet. 2. Open the filter cover (A). TYPE 1: Gently press the top area of the filter cover (A) to open.

  • Page 47: Cleaning

    Cleaning Surface of the washing machine Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine. Mesh filter Clean the mesh filter of the water hose once or twice a year. 1. Turn off the washing machine, and unplug the power cord.
  • Page 48 Maintenance Debris filter Clean the debris filter bi-monthly to prevent clogging. A clogged debris filter may reduce the bubble effect. 1. Turn off the washing machine, and unplug the power cord. 2. Drain the remaining water inside the drum. See the “Emergency drain”...
  • Page 49 Detergent drawer 1. While holding down the release lever (A) on the inner of the drawer, slide open the drawer. 2. Remove the release lever and the liquid detergent guide from the drawer. 3. Clean the drawer components in flowing water using a soft brush.

  • Page 50: Recovery From Freezing

    Maintenance Recovery from freezing The washing machine may freeze when it drops below 0 °C. 1. Turn off the washing machine, and unplug the power cord. 2. Pour warm water over the water tap to loosen the water hose. 3. Disconnect the water hose, and soak it in warm water. 4.

  • Page 51: Troubleshooting

    Troubleshooting Checkpoints If you encounter a problem with the washing machine, first check the table below and try the suggestions. Problem Action • Make sure the washing machine is plugged in. • Make sure the door is properly closed. • Make sure the water taps are open. •...
  • Page 52 Troubleshooting Problem Action • Make sure the drain hose is straightened all the way to the drain system. If you encounter a drain restriction, call for service. • Make sure the debris filter is not clogged. • Close the door and press or tap Start/Pause. For your safety, the washing machine will not tumble or spin unless the door is closed.
  • Page 53 Problem Action • Plug the power cord into a live electrical outlet. • Check the fuse or reset the circuit breaker. • Close the door and press the Start/Pause button to start the washing machine. For your safety, the washing machine will not tumble or spin unless the door is closed.
  • Page 54 • Samsung is not liable for any damage to the product, any injury, or any other product safety issue caused by a repair which does not follow the instructions in these Repair Guides. Any damage to the product caused by an attempted repair (by anyone other than a Samsung certified service provider) will also not be covered by the warranty.

  • Page 55: Information Codes

    • Make sure laundry is not caught in the door. Water is overflowed. • Restart after spinning. • If the information code remains on the display, contact a local Samsung service centre. Check the drain hose. • Make sure the end of the drain hose is not placed on the floor.
  • Page 56 “Ub” check message will be shown in the display. If any information code keeps appearing on the screen, contact a local Samsung service centre. English Untitled-1 56...

  • Page 57: Specifications

    Specifications Fabric care chart The following symbols provide garment care Bleaching direction. The Clothing care labels include symbols for drying, bleaching, drying and ironing, Any bleach allowed. or dry cleaning when necessary. The use of symbols ensures consistency among garment Only oxygen bleach allowed.

  • Page 58: Protecting The Environment

    Specifications Ironing Professional dry-cleaning in hydrocarbons (heavy benzines) with Iron at maximum sole plate normal process. temperature of 200 °C. Professional dry-cleaning in Iron at maximum sole plate hydrocarbons (heavy benzines) with temperature of 150 °C. gentle process. Iron at maximum sole plate Do not dry-clean.

  • Page 59: Spare Parts Guarantee

    3. You may find the relevant information on energy label Part Information You can reach information about how to repair, list of spare part list to repair the products and supply information of spare parts from link http://samsung.com/support or from call center with 444 77 11 number. English 59...

  • Page 60: Specification Sheet

    Specifications Specification sheet “*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z). Type Front loading washing machine Model name WW11BB****** A (Width) 600 mm B (Height) 850 mm Dimensions C (Depth) 600 mm D (Depth+Door frame thickness) 630 mm 1080 mm Water pressure...
  • Page 61 Type Front loading washing machine Model name WW11BG****** A (Width) 600 mm B (Height) 850 mm Dimensions C (Depth) 600 mm 630 mm 1080 mm Water pressure 50-1000 kPa Net weight 70.0 kg Washing and Maximum load capacity 11.0 kg spinning Power Washing and...

  • Page 62: Indicative Information (According To Eu 2019/2023)

    Specifications Indicative information (According to EU 2019/2023) Energy Water Maximum Remaining Spinning Program Time Temperature Moisture Consumption Consumption Model Cycles Capacity (kg) Speed (RPM) (HH:MM) (°C) Content (%) (kWh/Cycle) (L/cycle) 4:00 1.061 95.4 53.9 1400 ECO 40-60 3:00 0.542 59.2 53.9 1400 2:50...

  • Page 63: Consumers' Optional Rights

    Consumers’ optional rights In cases where it is understood that the Goods are In the event that the Certificate of Guarantee is defective, the Consumer may exercise one of their not issued by the seller, the consumer may apply optional rights to in Article 11 of the Law on the to the Ministry of Customs and Trade, General Protection of the Consumer No 6502: Directorate of Consumer Protection and Market...

  • Page 64: Authorized Service Centers

    AUTHORIZED SERVICE CENTERS English Untitled-1 64 2023-02-14 11:17:24...
  • Page 65 find out our nearest service center from our call center at 444 77 11. Samsung authorized services can be found on our website "samsung.com/tr/support. You can reach it under "support " section, at www.samsung.com/tr/support/service-center.
  • Page 66 Memo Untitled-1 66 2023-02-14 11:17:24...
  • Page 67 Memo Untitled-1 67 2023-02-14 11:17:24...
  • Page 68 Phone: +47 22 96 03 30 Fax: +47 22 96 05 50 "Complies with WEEE Regulation." Importing Company Samsung Electronics Istanbul Pazarlama ve Ticaret LTD.STİ Defterdar District Otakcılar Street Sinpas Flatofis No: 78/46 Eyupsultan-Istanbul/Türkiye Phone: 0212 4670600, E-mail: hizmet@partner.samsung.com The useful life of the product: 10 years.

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