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Samsung Manuals
Digital Signage
LH50QMCEBGCXGO
User manual
Samsung LH50QMCEBGCXGO User Manual
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
Before Using the Product
Safety Precautions
Safety Symbols
Electricity and Safety
Installation
Operation
Precautions When Handling the Panel
Cleaning
Storage and Maintenance
Preparations
Checking the Components
Parts
Ports
Control Menu
Remote Control
Before Installing the Product (Installation Guide)
Tilting Angle and Rotation
Ventilation
Installing the Wall Mount
Preparing before Installing Wall-Mount
Wall Mount Kit Specifications (VESA)
Connecting and Using a Source Device
Before Connecting
Pre-Connection Checkpoints
Connecting to a PC
Connection Using an HDMI Cable
Connection Using an HDMI-DVI Cable
Connecting to a Video Device
Connection Using an HDMI Cable
Connection Using an HDMI-DVI Cable
Connecting HDMI to Sound System and Video Device
Connecting to an Audio System
Connecting the LAN Cable
Changing the Input Source
Source
Multiple Display Control
Cable Connection
RS232C Cable
LAN Cable
Connection
Control Codes
Using MDC
MDC Program Installation/Uninstallation
Home Screen
Favorites
Features
Magicinfo
Schedule
Web Browser
Custom Home
Screen Mirroring
Workspace
Smartview
Apps
Settings
Network
Clone Product
ID Settings
Video Wall
On/Off Timer
Ticker
Menu
Picture
Onscreen Display
Sound
Network
Network Settings (Wired)
Network Settings (Wireless)
Use WPS
System
Support
Troubleshooting Guide
Requirements before Contacting Samsung
Customer Service Center
Testing the Product
Checking the Resolution and Frequency
Check the Followings
Specifications
General
Preset Timing Modes
Appendix
Responsibility for the Pay Service (Cost to Customers)
Not a Product Defect
A Product Damage Caused by Customer's Fault
Others
Prevention of Afterimage Burn-In
What Is Afterimage Burn-In
Recommended Prevention Practices
License
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User Manual
QB43C QB50C QB55C QB65C QB75C QB85C
QB55C-N QB65C-N QB75C-N QB85C-N
QH43C QH50C QH55C QH65C QH75C
QM43C QM50C QM55C QM65C QM75C QM85C
The color and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
Recommended hours of use per day of this product is under 16 hours. (Supported models: QB*C,
QB*C-N)
If the product is used for longer than 16 hours a day, the warranty may be void.
© Samsung
Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.
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Summarization of Contents
Before Using the Product
Safety Precautions
Key safety guidelines to prevent personal injury and property damage.
Safety Symbols Explained
Explanation of symbols indicating warnings, cautions, prohibitions, and instructions.
Before Using the Product
Electricity and Safety Guidelines
Safe practices for using power cords, plugs, and sockets to avoid electric shock.
Before Using the Product
Installation Safety Precautions
Warnings and cautions related to product installation, including power cord and ventilation.
Operation Safety and Precautions
Handling Product Safely During Operation
Instructions for safe operation, including handling noise, smoke, batteries, and impacts.
Before Using the Product
Panel Handling Precautions
Guidelines for safely handling the display panel to prevent damage.
Cleaning and Maintenance
Cleaning Procedures and Warnings
How to clean the product safely, avoiding sprays and chemicals.
Preparations and Component Check
Checking Package Components
List of items included in the product package for initial setup.
Product Parts Identification
Remote Sensor and Panel Key
Identification and function of key physical components on the product.
Product Ports and Connectivity
Port Descriptions and Functions
Details of all available ports (USB, HDMI, DP, etc.) and their connectivity uses.
Control Menu Operations
Power Off and Source Selection
How to use the product's control menu for power and input source selection.
Remote Control Usage
Remote Control Functions Overview
Explanation of the remote control buttons and their functions for product operation.
Before Installation Guide
Tilting Angle, Rotation, and Ventilation
Guidelines for product tilting, rotation, and proper ventilation during installation.
Wall Mounting Safety and Requirements
Instructions for safely installing the product on a perpendicular wall.
Wall Mount Installation
Preparing and Installing the Wall Mount
Steps and recommendations for installing a wall mount bracket for the product.
Wall Mount Kit Specifications
VESA Mounting Compatibility and Requirements
Specifications for VESA wall mount kits, including screw sizes and installation guidelines.
Connecting and Using Source Devices
Pre-connection Checkpoints
Important checks to perform before connecting external source devices to the product.
Connecting to a PC
Instructions for connecting a personal computer as a source device using various cable types.
Connecting and Using Source Devices
HDMI-DVI Cable Connection Guide
How to connect a PC using an HDMI-DVI cable, including audio and settings.
Connecting and Using Source Devices
Connecting to Video Devices
Guidance on connecting various video devices using HDMI or HDMI-DVI cables.
HDMI Cable Usage Best Practices
Recommendations for using HDMI cables, including thickness and certification requirements.
Connecting Audio and Network Devices
Connecting HDMI to Sound Systems
How to connect the product to sound systems using HDMI for audio output.
Connecting the LAN Cable
Instructions for connecting the product to a network using a LAN cable.
Input Source Management
Changing and Selecting Input Sources
How to select and manage different input sources connected to the product.
Multiple Display Control Setup
RS232C Cable Specifications and Pin Assignment
Details on the RS232C cable interface, pin assignments, and data transmission standards.
Multiple Display Control Setup
LAN Cable Pin Assignment and Connections
Information on LAN cable pin assignments for male/female connectors and standard colors.
Multiple Display Control Setup
Direct and Cross LAN Cable Configurations
Diagrams and instructions for direct and cross LAN cable connections for network control.
Multiple Display Control Setup
RS232C Connection Examples
Illustrations of different RS232C connection setups for controlling multiple displays.
Control Codes and Commands
Viewing and Setting Control States
How to get and set control states using command codes for product management.
Control Codes and Commands
Power and Volume Control Commands
Command codes for controlling product power and volume via PC.
Control Codes and Commands
Input Source Control Commands
Command codes for managing the product's input source via PC.
Control Codes and Commands
Screen Size and Video Wall Commands
Command codes for adjusting screen size and activating Video Wall mode.
Control Codes and Commands
Safety Lock and Video Wall On/Off Commands
Command codes for enabling safety lock and controlling Video Wall on/off.
Control Codes and Commands
Video Wall User Control Commands
Commands for managing Video Wall user settings and product numbering.
Control Codes and Commands
Video Wall Divider Code Table
Table listing divider codes for configuring Video Wall layouts with specific models.
Using MDC for Multiple Display Control
MDC Program Installation and Uninstallation
Step-by-step guide for installing and uninstalling the MDC software.
Home Screen Navigation
Managing Favorites
How to add, delete, or rearrange items in the Favorites section of the home screen.
Home Screen Navigation
Exploring Product Features
Overview of various features available and how to add them to Favorites.
MagicInfo Content Management
Player Functionality and Content Viewing
Using the Player to manage and view content from internal memory or servers.
MagicInfo Content Playback Control
Remote Control Buttons During Playback
Explanation of remote control buttons used for playback control and accessing settings.
Content Playback Compatibility
Supported File Formats and Restrictions
Details on compatible file formats, playback restrictions, and sound output limitations.
Content Playback Restrictions and Decoders
Codec Restrictions and Other Issues
Information on codec limitations, audio decoders, and image file format support.
Document File Format Compatibility
PowerPoint, PDF, and WORD File Support
Compatibility details and unsupported functions for PowerPoint, PDF, and WORD documents.
Schedule Management
Checking Imported Schedules
How to check schedules imported from a storage device for content playback.
Web Browser Functionality
Web Browser Settings and Homepage
Configuration options for the web browser, including refresh interval, zoom, and homepage.
Web Browser Advanced Settings
General, Privacy, Security, and Encoding Settings
Advanced settings for the web browser, covering general, privacy, security, and encoding.
Custom Home Setup
Screen Mirroring Setup
Workspace Features
Accessing Remote PC and Work Resources
How to access remote PCs and work resources, supporting Windows, Mac, and Microsoft 365.
SMARTVIEW+ Functionality
Using SMARTVIEW+ for Content Viewing and Sharing
Viewing multiple content items and screen sharing using SMARTVIEW+ with PCs and mobile devices.
APPS Management
Network Settings Configuration
Checking Network and Internet Status
How to check the current network connection status and internet connectivity.
Product Settings Management
Cloning Product Settings (Import/Export)
Exporting and importing product settings to an external storage device for configuration management.
Product Settings Management
Device ID and Auto Set Configuration
Setting a unique device ID for each product and using automatic ID assignment.
PC Connection Cable Selection
Choosing the correct cable type (RS232C or RJ45) for connecting the display to a PC.
Video Wall Setup
Customizing Multiple Display Layouts
Configuring multiple displays to form a video wall and customize image display.
Video Wall Setup
Rearranging Split Screens and Display Format
Adjusting screen positions and selecting display formats (Full, Natural) for video walls.
On/Off Timer Settings
Setting the Automatic On Timer
Configuring the product to turn on automatically at a specified time and day.
On/Off Timer Settings
Setting the Automatic Off Timer and Holiday Management
Configuring the product to turn off automatically and managing holidays for timer settings.
Ticker Text Display Setup
Menu Options: Picture Settings
Smart Calibration and Basic Picture Adjustments
Using Smart Calibration and adjusting backlight, brightness, contrast, and sharpness.
Color Temperature and Advanced Picture Settings
Adjusting color temperature and configuring advanced picture enhancements like Picture Enhancer.
Menu Options: Picture Settings
White Balance and Gamma Settings
Fine-tuning white balance using 2-point or 20-point settings and adjusting gamma for brightness.
Contrast, Black Tone, and Flesh Tone Adjustments
Optimizing contrast, adjusting black levels, and fine-tuning flesh tones for picture quality.
Menu Options: Picture Settings
Color Space and Input Signal Settings
Configuring color space, gamut, and input signal range for HDMI connections.
Motion Lighting and Picture Options
Reducing power consumption with Motion Lighting and adjusting color tone and digital clean view.
Digital Clean View, HDMI Black Level, Film Mode
Adjusting digital clean view, HDMI black level, and film mode for picture quality.
Dynamic Backlight and Apply Picture Settings
Automatically adjusting backlight and applying picture settings to external devices or current source.
Menu Options: Picture Settings
Picture Size, Fit to Screen, and Zoom
Adjusting picture size, aspect ratio, and zoom for optimal display on the screen.
Resetting Picture Settings
Restoring all picture settings to their default factory values.
Menu Options: Onscreen Display
Display Orientation and Screen Saver
Setting display orientation and configuring screen savers to prevent burn-in.
Screen Burn Protection Features
Using Pixel Shift and timers to prevent screen burn-in and image retention.
Menu Options: Onscreen Display
Onscreen Display Messages and Language
Configuring onscreen display messages, language, and resetting display settings.
Menu Options: Sound Settings
Sound Mode, Balance, and Equalizer
Selecting sound modes, adjusting speaker balance, and customizing audio with the equalizer.
Digital Output Audio Format Options
Selecting digital audio output format and understanding pass-through for HDMI connections.
Menu Options: Sound Settings
Sound Output and Auto Volume Settings
Configuring sound output to internal or external speakers and using auto volume adjustment.
Menu Options: Network Settings
Checking Network Status and Open Settings
How to check network status and configure network settings for internet connectivity.
Wired Network Setup
Connecting to a Wired Network
Methods for connecting the product to a LAN via modem, IP sharer, or wall outlet.
Wired Network Setup
Automatic and Manual Wired Network Configuration
Steps for automatically or manually setting up a wired network connection.
Obtaining Network Connection Values
How to view network connection values (IP address, gateway) on Windows computers.
Wireless Network Setup
Connecting to a Wireless Network
Steps for connecting to a wireless network, including security key and network search.
Automatic Wireless Network Setup
Procedure for automatically connecting to a wireless network using access or security keys.
Wireless Network Setup
Manual Wireless Network Setup
Procedure for manually configuring wireless network settings, including IP address and DNS.
Obtaining Network Connection Values (Wireless)
How to view network connection values for manual wireless setup.
Wireless Network Setup
Using WPS for Wireless Network Connection
Step-by-step guide for connecting to a wireless network using the WPS button or PIN.
MagicInfo Server Configuration
Connecting and Verifying MagicInfo Server
Steps to connect to the MagicInfo server and verify its domain name and certificate.
MagicInfo Mode, Server Access, FTP, and Proxy
Configuring MagicInfo mode, server access, FTP, and proxy server settings.
Network Features and Device Management
Embedded Server and Wi-Fi Settings
Configuring the embedded web server, Wi-Fi, and device name for network operations.
System Settings: Accessibility
Voice Guide, High Contrast, and Zoom Settings
Configuring accessibility features like voice guidance, high contrast, and text zoom.
System Settings: Time and Control
Initial Setup, Zero Touch, and Touch Control
Performing initial setup, zero touch configuration, and managing touch control functions.
Time Settings (Clock, NTP, DST) and Power On Delay
Configuring clock settings, network time, DST, and power-on delay for multiple devices.
System Settings: Power and Source
Auto Source Switching and Power Control
Managing automatic source switching and configuring power control options like auto power on.
System Settings: Energy Saving
Energy Saving Solutions and Backlight Settings
Adjusting brightness settings for power consumption and scheduling backlight adjustments.
System Settings: Device Management
External Device Input and Connection Management
Setting up keyboards, mice, and managing device connections for content sharing.
System Settings: Security and Playback
Play via Modes and PIN Change
Selecting playback modes and changing the device's Personal Identification Number (PIN).
System Settings: Security Features
Safety Lock, Button Lock, and Screen Monitoring
Enabling safety lock, button lock, and screen monitoring to enhance product security.
USB Auto Play Lock and Mobile Connection Lock
Managing automatic USB playback and restricting mobile device content sharing.
System Settings: Network Security
Remote Management, Security Protocols, and SNMP
Configuring remote access, secured protocols, and SNMP settings for network security.
Network Lock, USB Lock, and Certificates
Blocking external network access, USB ports, and managing device certificates.
System Settings: General Features
Anynet+ (HDMI-CEC) Functionality
Using Anynet+ to control connected Samsung devices with the product's remote control.
Troubleshooting: Anynet+ Issues
Solutions for Anynet+ Not Working
Troubleshooting steps for resolving issues where Anynet+ is not functioning correctly.
Anynet+ Device Connection Problems
Resolving issues related to Anynet+ device connection, display, and playback.
System Settings: Display Customization
HDMI Hot Plug and Custom Logo Setup
Configuring HDMI hot plug delay and setting up custom logos for startup display.
System Settings: Display Modes
Game, DICOM, and Director Modes
Selecting display modes like Game, DICOM Simulation, and Director for optimal viewing.
Support and Software Updates
Software Update Procedures
How to update product software via USB device or network connection.
Support Resources
Contact Information and Device Care
Finding contact information, terms & privacy, and using device care features.
Troubleshooting Guide: Product Testing
Product Testing and Resolution Checks
Procedures for testing product functionality and checking resolution/frequency settings.
Troubleshooting Guide: Installation and Screen Issues
PC Mode Installation Problems
Resolving issues related to screen switching on/off and blank spaces during PC connection.
Screen Display Issues (No Signal, Optimum Mode)
Troubleshooting common screen issues like no signal or 'Not Optimum Mode' messages.
Troubleshooting Guide: Screen Issues
Image Distortion, Blurriness, and Instability Issues
Resolving issues with distorted, blurry, unstable images, or ghost images on the screen.
Brightness, Color, and Power Management Issues
Troubleshooting brightness, color inconsistency, no image, and automatic power off problems.
Troubleshooting Guide: Screen and Sound Issues
Brightness, Color, and Freezing Display Problems
Addressing issues with brightness, color, display freezing, and full-screen display problems.
Sound Output and Volume Issues
Resolving problems related to no sound, low volume, and sound output settings.
Troubleshooting Guide: Sound and Remote Control
Video/Sound Synchronization and Speaker Static
Troubleshooting issues with video/sound synchronization, speaker static, and cable connections.
Remote Control Malfunction Solutions
Steps to resolve problems with the remote control, including battery and power checks.
Troubleshooting Guide: Source and HDMI Issues
Source Device Beeping and Particle Issues
Resolving issues with source device beeping sounds and particles found on the product edges.
Resolution and HDMI Functionality Problems
Troubleshooting 'resolution not supported' messages and HDMI black level functionality.
Troubleshooting Guide: HDMI and DisplayPort Issues
HDMI No Sound and HDMI-CEC Malfunctions
Resolving no sound issues in HDMI mode and problems with HDMI-CEC functionality.
Specifications: General
Panel Specifications by Model Size
Technical specifications for panel size and display area across different product models.
Specifications: Resolution and Environment
Optimum Resolution, Power Supply, and Environment
Details on optimum resolution, power supply voltage, and operating/storage environmental conditions.
Plug-and-Play and Pixel Performance
Information on Plug-and-Play compatibility and pixel performance characteristics.
Preset Timing Modes
Appendix: Service and Responsibility
Service Costs and Customer Responsibility
Guidelines on when service visits may incur charges and customer responsibilities.
Non-Defect Issues and Damage Causes
Conditions considered non-defects and causes of product damage not covered by warranty.
Prevention of Afterimage Burn-in
Understanding Afterimage Burn-in
Explanation of what afterimage burn-in is and how it occurs on the display panel.
Preventing Afterimage Burn-in
Recommended practices to prevent afterimage burn-in, such as avoiding fixed images.
License and Legal Information
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