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MX822, MX826, XM7355, XM7370
MFPs
User's Guide
September 2022
www.lexmark.com
Machine type:
7465
Models:
436, 496, 836, 896

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Table of Contents

Troubleshooting

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Summarization of Contents

Safety Information
Conventions
Explains symbols and notes used in the guide for safety.
Product Statements
Provides important safety statements regarding product usage and potential hazards.
Learning About the Printer
Finding Information About the Printer
Details resources for printer information, including software, drivers, and guides.
Selecting a Location for the Printer
Guidelines for choosing an optimal and safe location for the printer, considering ventilation and access.
Attaching Cables
Details on connecting various cables to the printer for network and power.
Using the Control Panel
Overview of the printer's control panel buttons and their functions.
Setting Up and Using the Home Screen Applications
Using the Home Screen
Describes the main interface of the printer and its interactive icons.
Setting Up Scan Center
Steps to configure destinations and settings for the Scan Center application.
Managing Bookmarks
Instructions on creating and managing bookmarks for accessing frequently used documents.
Setting Up and Using the Accessibility Features
Enabling Magnification Mode
Steps to activate magnification for enhanced screen viewing.
Activating Voice Guidance
How to enable and use voice guidance for navigating the printer interface.
Loading Paper and Specialty Media
Setting the Size and Type of the Specialty Media
How to configure the printer for various paper sizes and types.
Loading the 550-Sheet Tray
Detailed instructions on how to load paper into the 550-sheet tray.
Loading the 2100-Sheet Tray
Step-by-step guide for loading paper into the 2100-sheet tray.
Loading the Multipurpose Feeder
Instructions for loading paper into the printer's multipurpose feeder.
Linking Trays
How to link printer trays for continuous paper feeding.
Paper Support
Supported Paper Sizes
Lists all supported paper sizes for the printer and its configurations.
Supported Paper Types
Details the various paper types compatible with the printer and its accessories.
Supported Paper Weights
Information on the supported paper weights for different printer configurations.
Printing
Printing from a Computer
Instructions for printing documents directly from a computer.
Printing from a Mobile Device
Guide on printing wirelessly from mobile devices using apps like AirPrint.
Printing from a Flash Drive
Steps to print documents directly from a USB flash drive.
Configuring Confidential Jobs
How to set up and manage confidential print jobs for secure printing.
Canceling a Print Job
How to cancel active print jobs from the printer or a computer.
Copying
Making Copies
Basic steps for making copies of documents using the printer.
Copying on Both Sides of the Paper
How to perform duplex copying for double-sided output.
Reducing or Enlarging Copies
Steps to scale copies to reduce or enlarge them.
E-mailing
Configuring the E-mail SMTP Settings
Steps to set up SMTP settings for sending scanned documents via email.
Sending an E-mail
How to send scanned documents as email attachments from the printer.
Faxing
Setting Up the Printer to Fax
Initial setup steps for enabling and configuring the fax functionality.
Supported Fax
Lists fax capabilities supported by different printer models.
Sending a Fax
Steps for sending a fax from the printer's control panel or computer.
Blocking Junk Faxes
Steps to configure the printer to block unwanted fax numbers.
Scanning
Scanning to a Computer
Instructions for scanning documents directly to a computer.
Scanning to an FTP Server
Steps to scan documents and save them to an FTP server.
Scanning to a Network Folder
How to scan documents and save them to a network folder.
Scanning to a Flash Drive
Steps to scan documents directly to a USB flash drive.
Scanning to a Cloud Connector Profile
How to scan documents and save them to cloud storage via a profile.
Understanding the Printer Menus
Menu Map
Provides an overview of the printer's menu structure and options.
Preferences
Details printer settings related to device configuration, preferences, and maintenance.
Print
Explains various print settings including layout, finishing, and setup options.
Paper
Covers paper handling settings such as tray configuration and media types.
Fax
Information on fax settings, including mode, setup, and transmission options.
Network/Ports
Configuration for network connections, including overview, IP settings, and security.
Security
Settings for securing the printer, including login methods and permissions.
Troubleshooting
Section dedicated to diagnosing and resolving printer issues.
Securing the Printer
Erasing Printer Memory
Steps to erase volatile and non-volatile memory for security.
Erasing Printer Hard Disk Memory
Instructions to securely erase data from the printer's hard disk.
Encrypting the Printer Hard Disk
Process for encrypting the printer's hard disk contents.
Restoring Factory Default Settings
How to reset the printer to its original factory default configuration.
Maintaining the Printer
Configuring Supply Notifications
Steps to set up alerts for ink levels and paper status.
Connecting the Printer to a Wi-Fi Network
Guide on connecting the printer to a wireless network.
Cleaning Printer Parts
General instructions for cleaning the printer's exterior and interior components.
Cleaning the Scanner
Instructions for cleaning the ADF glass, pads, and scanner glass.
Replacing the Toner Cartridge
Step-by-step guide for replacing the toner cartridge.
Replacing the Fuser
Instructions for safely replacing the printer's fuser unit.
Saving Energy and Paper
Tips for conserving energy and paper during printer usage.
Clearing Jams
Avoiding Jams
Tips and procedures to prevent paper jams in the printer.
Identifying Jam Locations
Helps locate where paper jams occur within the printer.
Paper Jam in Trays
Steps to clear paper jams from the printer trays.
Paper Jam in Door A
Instructions to clear paper jams located in door A.
Paper Jam in Door C
How to clear paper jams found in door C.
Paper Jam in the Automatic Document Feeder
Instructions to clear paper jams from the ADF.
Staple Jam in the Staple Finisher
Steps to clear staple jams from the staple finisher.
Troubleshooting
Print Quality Problems
Guides to diagnose and resolve common print quality issues.
Printing Problems
Troubleshooting steps for general printing issues, including poor quality.
Dark Print
Troubleshooting steps for prints that are too dark.
Folded or Wrinkled Paper
Solutions for prints that are folded or wrinkled.
Gray Background
Troubleshooting steps to resolve unwanted gray backgrounds on prints.
Incorrect Margins
How to fix issues with incorrect or misaligned print margins.
Light Print
Troubleshooting steps for prints that appear too light.
Mottled Print and Dots
Solutions for prints with mottled appearance or dots.
Print Crooked or Skewed
How to resolve issues where prints are crooked or skewed.
Text or Images Cut Off
How to fix issues where text or images are cut off in prints.
Vertical Dark Lines or Streaks
Troubleshooting steps for vertical dark lines or streaks.
Print Jobs Do Not Print
Steps to resolve issues where print jobs are not processed.
Slow Printing
Solutions for when the printer is printing slowly.
The Printer Is Not Responding
Steps to take when the printer stops responding.
Unable to Read Flash Drive
Troubleshooting steps for when the printer cannot read a flash drive.
Network Connection Problems
Troubleshooting network connectivity issues, including Embedded Web Server access.
Cannot Connect the Printer to the Wi-Fi Network
Troubleshooting steps for connecting the printer to a Wi-Fi network.
Hardware Options Problems
Troubleshooting steps for issues with installed hardware options.
Paper Feed Problems
Troubleshooting steps for issues related to paper feeding.
Collated Printing Does Not Work
Troubleshooting steps when collated printing fails.
Paper Curl
How to fix issues with paper curling during printing.
E-Mailing Problems
Troubleshooting for issues related to sending emails.
Faxing Problems
Troubleshooting for general faxing issues.
Cannot Send or Receive Faxes Using Analog Fax
Troubleshooting steps for analog fax sending/receiving failures.
Cannot Set Up etherFAX
How to resolve issues when etherFAX setup fails.
Scanning Problems
General troubleshooting for scanning issues.
Cannot Scan to a Computer
Steps to resolve issues when scanning to a computer fails.
Cannot Scan to a Network Folder
How to fix problems scanning to a network folder.
Poor Copy Quality
How to improve poor copy quality.
Scanner Does Not Respond
How to fix issues when the scanner stops responding.
Contacting Customer Support
Information on how to contact Lexmark customer support for assistance.
Upgrading and Migrating
Hardware
Information about available internal hardware options for the printer.
Installing a Memory Card
Instructions for installing DDR3 DIMM memory cards.
Installing an Optional Card
Guide on installing optional cards such as font, firmware, or flash memory.
Installing a Printer Hard Disk
Steps for installing a printer hard disk drive.
Installing an Internal Solutions Port
How to install internal solutions ports like ISP kits.
Installing the 550-Sheet Tray
Instructions for installing an optional 550-sheet paper tray.
Installing the 2100-Sheet Tray
Steps for installing an optional 2100-sheet paper tray.
Installing the 4-Bin Mailbox
How to install the 4-bin mailbox output option.
Installing the Offset Stacker
Instructions for installing the offset stacker output option.
Installing the Staple Finisher
Steps to install the staple finisher output option.
Software
Information about supported operating systems for printer software.
Supported Operating Systems
Lists the operating systems compatible with the printer software.
Installing the Printer Software
Guide on how to install the printer software package.
Adding Printers to a Computer
How to add the printer to a computer for printing and scanning.
Adding Available Options in the Print Driver
Steps to add installed printer options to the print driver.
Firmware
Information on exporting, importing, and updating printer firmware.
Notices
Product Information
Details about the printer model, machine type, and specific models.
Noise Emission Levels
Specifies the measured sound pressure levels during operation.
Waste from Electrical and Electronic Equipment (WEEE) Directive
Information on recycling electronic products according to EU regulations.
Product Disposal
Guidance on proper disposal of the printer and supplies.
Laser Notice
Information about the printer's Class I laser product certification.
Power Consumption
Details the product's power consumption in various operating modes.
Sleep Mode
Explanation of the printer's energy-saving Sleep Mode feature.
Notice to Users of the US Telephone Network: FCC Requirements
FCC compliance information for US telephone network connections.
European Community (EC) Directives Conformity
Statement of conformity with EU directives for radio equipment.
Federal Communications Commission (FCC) Compliance Information Statement
FCC compliance details for Class A digital devices.
Limited Warranty Service
Information on obtaining warranty service and procedures.

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