Dell PowerVault NX400 Owner's Manual
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Dell PowerVault NX400 Owner's Manual

Dell PowerVault NX400 Owner's Manual

Owner's manual
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Dell PowerVault NX400 Systems
Owner's Manual
Regulatory Model: E18S Series
Regulatory Type: E18S001

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Summary of Contents for Dell PowerVault NX400

  • Page 1 Dell PowerVault NX400 Systems Owner's Manual Regulatory Model: E18S Series Regulatory Type: E18S001...

  • Page 2: Notes, Cautions, And Warnings

    CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc. Trademarks used in this text: Dell , the Dell logo, Dell Boomi , Dell Precision , OptiPlex...

  • Page 3: Table Of Contents

    Contents Notes, Cautions, and Warnings....................2 1 About Your System........................9 ........................9 Front-Panel Features And Indicators ..............................10 LCD Panel Features ..............................11 Home Screen ..............................11 Setup Menu ...............................12 View Menu ..........................12 Hard-Drive Indicator Patterns ........................13 Back-Panel Features And Indicators ..............................14 NIC Indicator Codes ..................15 Power Indicator Codes For Redundant Power Supplies ...........................16...
  • Page 4 ...........................29 Entering The UEFI Boot Manager ......................29 Using The Boot Manager Navigation Keys ............................29 Boot Manager Screen ...............................30 UEFI Boot Menu ..........................30 Embedded System Management ..............................30 iDRAC Settings Utility ........................30 Entering The iDRAC Settings Utility 3 Installing System Components....................33 ..............................33 Recommended Tools .............................33 Front Bezel (Optional)
  • Page 5 ...........................54 Installing An Expansion Card ........................55 Removing Expansion-Card Risers ........................56 Installing Expansion-Card Risers ...........................57 iDRAC Ports Card (Optional) ........................57 Removing The iDRAC Ports Card ........................58 Installing The iDRAC Ports Card ................................58 SD vFlash Card ...........................58 Replacing An SD vFlash Card ............................59 Internal Dual SD Module ......................59...
  • Page 6 Troubleshooting Expansion Cards ...........................94 Troubleshooting Processors 5 Using System Diagnostics.......................95 ............................95 Dell Online Diagnostics ........................95 Dell Embedded System Diagnostics ..................95 When To Use The Embedded System Diagnostics ....................95 Running The Embedded System Diagnostics ..........................96 System Diagnostic Controls 6 Jumpers And Connectors......................97 ..........................97...
  • Page 7 7 Technical Specifications.......................101 8 System Messages........................105 ..............................105 LCD Messages ..........................105 Viewing LCD Messages ..........................105 Removing LCD Messages ............................105 System Error Messages ...............................121 Warning Messages ............................121 Diagnostic Messages ..............................121 Alert Messages 9 Getting Help..........................123 ..............................123 Contacting Dell...

  • Page 9: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on. The power button controls the power supply output to the system.

  • Page 10: Lcd Panel Features

    Item Indicator, Button, or Icon Description Connector LCD menu buttons Allows you to navigate the control panel LCD menu. LCD panel Displays system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

  • Page 11: Home Screen

    Item Button Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed • Press again to stop •...

  • Page 12: View Menu

    View Menu NOTE: When you select an option in the View menu, you must confirm the option before proceeding to the next action. Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC7. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet).

  • Page 13: Back-Panel Features And Indicators

    Drive-Status Condition Indicator Pattern (RAID Only) NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time. Blinks green, amber, Predicted drive failure and off Blinks amber four Drive failed...

  • Page 14: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector Serial connector Allows you to connect a serial device to the system. PCIe expansion card slot 2 Allows you to connect a full-height PCI Express expansion card. Video connector Allows you to connect a VGA display to the system. Ethernet connectors (2) Two integrated 10/100/1000 Mbps NIC connector.

  • Page 15: Power Indicator Codes For Redundant Power Supplies

    Indicator Indicator Code Link and activity The NIC is not connected to the network. indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). green Link indicator is The NIC is connected to a valid network at less than its maximum port speed.

  • Page 16: Other Information You May Need

    • For the full name of an abbreviation or acronym used in this document, see the Glossary at support.dell.com/ manuals. NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often...

  • Page 17: Using The System Setup And Boot Manager

    Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased.

  • Page 18: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 19: System Setup Main Screen

    System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 20: Memory Settings Screen

    Menu Item Description System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Displays the contact information of the system manufacturer. Contact Information Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system.

  • Page 21: Sata Settings Screen

    Menu Item Description Virtualization Allows you to enable or disable the additional hardware capabilities provided for virtualization. Technology By default, the Virtualization Technology option is set to Enabled. Adjacent Cache Line Allows you to optimize the system for applications that require high utilization of sequential Prefetch memory access.

  • Page 22: Boot Settings Screen

    Menu Item Description Port C Auto enables BIOS support for the device attached to SATA port C. By default, Port C is set to Auto. Port D Auto enables BIOS support for the device attached to SATA port D. By default, Port D is set to Auto.

  • Page 23: Serial Communications Screen

    Menu Item Description User Accessible USB Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports. By default, the User Accessible USB Ports option is set to All Ports On. Internal USB Port Allows you to enable or disable the internal USB port.

  • Page 24: System Profile Settings Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 25: System Security Screen

    BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 26: Miscellaneous Settings

    Menu Item Description AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system. By default, the AC Power Recovery option is set to Last. AC Power Recovery Allows you to set how the system supports staggering of power up after AC power is restored Delay to the system.

  • Page 27: Assigning A System And/Or Setup Password

    Assigning A System And/Or Setup Password NOTE: The password jumper enables or disables the System Password and Setup Password features. For more information on the password jumper settings, see System Board Jumper Settings. You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked.

  • Page 28: Using Your System Password To Secure Your System

    The System Security screen is displayed. In the System Security screen, verify that Password Status is Unlocked. Select System Password, alter or delete the existing system password and press <Enter> or <Tab>. Select Setup Password, alter or delete the existing setup password and press <Enter> or <Tab>. NOTE: If you change the System and/or Setup password a message prompts you to re-enter the new password.

  • Page 29: Entering The Uefi Boot Manager

    Entering The UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. The Boot Manager enables you to: •...

  • Page 30: Uefi Boot Menu

    Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu...
  • Page 31 In the System Setup Main Menu page, click iDRAC Settings. The iDRAC Settings screen is displayed.

  • Page 33: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Front Bezel (Optional) Installing The Front Bezel Hook the right end of the bezel onto the chassis.

  • Page 34: Removing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 35: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 36 Figure 10. Inside the System—With Redundant Power Supplies 1. power distribution board shroud 10. cooling fans (5) 2. cooling shroud 11. optical drive (optional) 3. power supplies (2) 12. hard drives (4) 4. integrated storage controller card 13. control-panel board 5.

  • Page 37: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 38: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: System Memory

    Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. System Memory Your system supports DDR3 unbuffered ECC DIMMs (ECC UDIMMs) and registered DIMMs (RDIMMs). It supports DDR3 and DDR3L voltage specifications. NOTE: MT/s indicates DIMM speed in MegaTransfers per second. Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on: •...
  • Page 40 Figure 13. Memory Socket Locations Memory channels are organized as follows: • Channel 0: memory sockets A1 and A4 • Channel 1: memory sockets A2 and A5 • Channel 2: memory sockets A3 and A6 The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Operating Frequency (in MT/s)

  • Page 41: General Memory Module Installation Guidelines

    DIMM Type DIMMs Operating Frequency (in MT/s) Maximum DIMM Rank/ Populated/ Channel Channel 1.5 V 1.35 V 1333, 1066, and 800 1066 and 800 Quad rank 1600, 1333, 1066, and 800 1333, 1066, and 800 Dual rank 1066 and 800 1066 and 800 Quad rank General Memory Module Installation Guidelines...

  • Page 42: Sample Memory Configurations

    Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per channel is reserved as a spare.

  • Page 43: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 44: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 45: Hard Drives

    Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 46: Installing A 3.5 Inch Hard-Drive Blank

    Figure 15. Removing and Installing a 3.5 Inch Hard-Drive Blank 1. hard-drive blank 2. release button Installing A 3.5 Inch Hard-Drive Blank If installed, remove the front bezel. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. If applicable, install the front bezel.

  • Page 47: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Optical Drive (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Installing The Optical Drive In Hot-Swappable Hard-Drive Systems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 51: Internal Usb Memory Key (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 52: Expansion Cards And Expansion-Card Risers

    Expansion Cards And Expansion-Card Risers NOTE: A missing or an unsupported expansion-card riser logs an SEL event. It does not prevent your system from powering on and no BIOS POST message or F1/F2 pause is displayed. Expansion Card Installation Guidelines Your system supports two PCI Express expansion cards.

  • Page 53: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Removing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Installing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Idrac Ports Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Installing The Idrac Ports Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Removing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 64 Figure 28. Removing and Installing the Processor Heat Sink 1. retention sockets (4) 2. heat sink 3. retention screws (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and out from under the tab.

  • Page 65: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: Power Supplies

    WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 67: Removing A Redundant Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Installing A Redundant Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Installing A Non-Redundant Power Supply

    Figure 31. Removing and Installing a Non-Redundant Power Supply 1. power supply 5. standoff 2. screw 6. SATA power cable 3. 24-pin power cable 4. 8-pin power cable Installing A Non-Redundant Power Supply NOTE: A hot-swappable non-redundant power supply must be installed in Slot 1 of the power supply bay. Open the system.

  • Page 70: Installing The Power Supply Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 72 CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.
  • Page 73 Figure 36. Removing and Installing the Four Hard-Drive Backplane 1. release tabs (2) 2. hard-drive backplane 3. guide pins (2) 4. chassis hooks (4)

  • Page 74: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 77: Installing The Control-Panel Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 78: Power Distribution Board Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Installing The Power Distribution Board Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 80: Installing The Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 81: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 82: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 83 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC7 User's Guide under 10. Import your new or existing iDRAC Enterprise license. For more information, see the Software → Systems Management → Dell Remote Access Controllers,at support.dell.com/manuals.

  • Page 85: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: Troubleshooting A Serial I/O Device

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 88: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 89: Troubleshooting Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 95: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 96: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 97: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 4. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 2–4). (default) The password feature is disabled (pins 4–6).

  • Page 98: System Board Connectors

    System Board Connectors Figure 43. System Board Jumpers and Connectors Item Connector Description INT_STORAGE Integrated storage controller card connector ID_BTN System identification button CMA_JACK System identification connector USB 2 USB connector USB 1 USB connector IO_RISER2 Riser 2 connector NIC 2 Ethernet connector NIC 1 Ethernet connector...

  • Page 99: Disabling A Forgotten Password

    Item Connector Description PWR_CONN_1 Power connector Fan2 Cooling fan connector A1, A4, A2, A5, A3, A6 Memory module sockets BP_SIG Backplane signal connector PWR_CONN_2 Power connector CPU1 Processor socket PDB_CONN Power distribution board connector BATTERY Battery connector CTRL_PNL_MB Control panel interface connector SATA_A-D SAS connector SATA_E...

  • Page 101: Technical Specifications

    Up to four 3.5 inch cabled hard drives Hard drives NOTE: Four hard-drive systems support software RAID. For more information on software RAID, see the Dell PowerEdge RAID Controller (PERC) documentation at support.dell.com/manuals. Optical drive One optional slim SATA DV-DROM or DVD+/-RW drive...
  • Page 102 Video memory 16 MB shared Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Storage Temperature –40 °C to 65 °C (–40 °F to 149 °F) with a maximum temperature gradation of 20 °C per hour.
  • Page 103 950 m (1 °F per 228 ft). Expanded Operating Temperature Restrictions • Do not perform a cold startup below 5 °C. • Allow processor performance degrade. • Non-redundant power supplies are not supported. • Non Dell qualified peripheral cards and/or peripheral cards are not supported.

  • Page 105: System Messages

    System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 106 Error Code Message Information AMP0302 name > current is greater than the upper warning Message The system board < threshold. name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.
  • Page 107 Error Code Message Information ASR0003 Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events.
  • Page 108 Error Code Message Information Action Review the technical specifications for supported processor types. CPU0010 number > is throttled. Message CPU < Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. CPU0023 number >...
  • Page 109 Error Code Message Information 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected.
  • Page 110 Error Code Message Information 5. If the issue persists, see Getting Help. FAN0000 number > RPM is less than the lower warning threshold. Message Fan < Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help.
  • Page 111 Error Code Message Information Action Check if the cable is present, then reinstall or reconnect. MEM0000 Message Persistent correctable memory errors detected on a memory device location >. at location(s) < Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules.
  • Page 112 Error Code Message Information location >. Power cycle system. LCD Message Memory mirror lost on < Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.
  • Page 113 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1320 Message A bus fatal error was detected on a component at bus bus >device< device >function < func >. < bus > device < device > function < func >. Power LCD Message Bus fatal error on bus <...
  • Page 114 Error Code Message Information number > removed from disk drive bay < bay >. Check drive. LCD Message Drive < Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, Getting Help.
  • Page 115 Error Code Message Information PSU0006 number > type mismatch. Message Power supply < LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual.
  • Page 116 Error Code Message Information PSU0034 number >. Message An under voltage fault detected on power supply < LCD Message An under voltage fault detected on PSU < number >. Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system.
  • Page 117 Error Code Message Information PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, Getting Help.
  • Page 118 Error Code Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. RFM1014 name > is write protected. Message Removable Flash Media < name > is write protected. Check SD Card. LCD Message Removable Flash Media <...
  • Page 119 Error Code Message Information SEC0031 Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off.
  • Page 120 Error Code Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. TMP0118 Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool.

  • Page 121: Warning Messages

    Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.

  • Page 123: Getting Help

    Visit support.dell.com. Select your support category. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to see more choices. Select the appropriate service or support link based on your need.

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