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Grass Valley Product Support To get technical assistance, check on the status of a question, or to report a new issue, contact Grass Valley Product Support via e-mail, the Web, or by phone or fax. Web Technical Support To access support information on the Web, visit the product support Web page on the Grass Valley Web site.
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Known Issues EDIUS freezes when dissolve effect is applied Description EDIUS freezes when dissolve effect is applied. This is only occurs when editing a progressive scan project. Workaround None. This will be fixed in EDIUS 6.01. Audio noise occurs after partial transfer of MPEG file Description Audio noise sometimes occurs when MPEG file which has MPEG-Audio or Dolby AC-3 is imported by partial transfer function.
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Incorrect audio is captured from Direct Show device Description Incorrect audio is captured when capturing from Direct Show device such as USB camera. Workaround None. This will be fixed in EDIUS 6.01. EDIUS crashes if partial transfer job is added Description EDIUS crashes if a partial transfer job is added while partial transfer of MPEG2 clip is being done.