Troubleshooting Guide - Russound VM1 Video Matrix Installation Manual

No Hot Swap for VMR1
DO NOT UNPLUG VMR1 RECEIVERS WHILE VM1 AND TV ARE POWERED ON: The
power for the VMR1 receiver's grounds through the television it is connected
to. The television's video input can be damaged if the VMR1 receiver's are "Hot
Swapped. " Please insure that the television and the VM1 are powered off
before the VMR1 is connected or disconnected.

Troubleshooting Guide

PROBLEM CAUSE
Loss of picture / VM1 is Bad power supply or wrong power supply is being used
clicking
Red (Pr) and Blue (Pb) colors RJ 45 connector is wired to T568B standard
are reversed
No picture Video Sync (Y) is carried on the Brown White / Brown Pair
Red (Pr) is missing from the Red (Pr) is carried on the Orange White / Orange Pair
picture
Blue (Pb) is missing from the Blue (Pb) is carried on the Green White/green Pair
picture
VMR1 receiver's power Power is carried on the Blue White/ Blue Pair
indicator is not lit
Russound keypads are not RNET communication is carried on the Blue Pair on the
controlling the VM1 RNET link.
No control of VM1 on Zones Controller ID (on CAV/CAA/CAM) is set incorrectly
7 & 8 / Keypads in zone 7 &
8 operate Zones 1& 2
Video sync issues for CAT-5e VMR1 Receiver may require re-calibration
runs less than 50 feet
Color or picture stability DC voltage may be present on the video output signal of
issues the source, common on some cable/satellite boxes.
Rev. 1
For All VM1-4UC and VM1-8UC Users
Sources 1 and 4 and 5 and 8 are factory defaulted for composite video. To use
component or S-Video inputs, the internal switches must be changed. Please
refer to page 7 for this procedure.
For New VM1 Set-Up
A new VM1 outputs Source 1 video to all zones. When testing, turning the
system Party Mode on can help troubleshoot "no video" issues.
ACTION
Check to insure that the A-PS power supply (24 volts) is connected. Test power
supply for 24 volts
Rewire the RJ45 connector to the T568A standard
Check the Brown White / Brown Pair on the CAT-5 , Punch Down, and RJ45 connec-
tor
Check the Orange White / Orange Pair on the CAT-5 , Punch Down, and RJ45 con-
nector
Check the Green White / Green Pair on the CAT-5 , Punch Down, and RJ45 connec-
tor
Check the Blue White / Blue Pair on the CAT-5 , Punch Down, and RJ45 connector
Check the Blue White/ Blue Pair on the RNET cable and RJ45 connectors
Set controller ID on the controller to reflect controller 1, 2 , 3, etc.
Temporarily extend CAT-5e cable by 50 feet to see if problem is resolved. Try swap-
ping with a working VMR1 from another zone. Call Russound Dealer Support.
Use a DC blocker such as Audio Authority's Model 1183 Active Video DC Blocker.
Russound VM1 Installation Manual
TROUBLESHOOTING GUIDE
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