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SOLUTION SheeT
Platform:
MONITOR MASTeR
- Keep services available
- Bill customers correctly
- 24x7 monitoring for proactive fault fixing
Monitor Master is just one product in Ascom's SYMPhONY
portfolio, which also includes products for walk/drive testing,
benchmarking and optimisation.
MONITOR MASTER
FOR REvENuE ASSuRANcE
STOp REvENuE lEAkAgE ... FOR gOOd!
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Summary of Contents for ASCOM MONITOR MASTER
- Page 1 SOLUTION SheeT Platform: MONITOR MASTeR - Keep services available Monitor Master is just one product in Ascom‘s SYMPhONY portfolio, which also includes products for walk/drive testing, - Bill customers correctly benchmarking and optimisation. - 24x7 monitoring for proactive fault fixing MONITOR MASTER FOR REvENuE ASSuRANcE STOp REvENuE lEAkAgE ... FOR gOOd!
- Page 2 SOLUTION SheeT: MONITOR MASTeR FOR ReVeNUe ASSURANCe Your Challenges the Benefits Incorrect billing upsets regulators, your CFO, partners, and Accurate billing streamlined with CDR comparison. customers. Carrier grade tools today for tomorrow’s services. New services must be introduced ever more quickly, reducing 24x7 monitoring for proactive fault fixing to minimize down- testing time. time and maximize revenue. As networks, platforms and services evolve or expand, unfore- seen errors make the bill wrong. our solution Ascom’s Monitor Master platform for proactive revenue assurance. Used by Regulators, Operators and Content Providers. Call generator, CDR comparison and billing verification.
- Page 3 SOLUTION SheeT: MONITOR MASTeR FOR ReVeNUe ASSURANCe the Challenge Getting the bill right is important. Charging too much upsets your customers and gets the undivided attention of regulators. Charging too Monitor Master has little upsets the CFO. Incorrect revenue sharing upsets your partners. Industry leading flexibility allows tests for new services to Proving that the bill is right is tough. New services must be in- be created quickly without product change. troduced ever more quickly, reducing testing time. New technical skills Detailed trace capabilities give more detail than a hand- are needed to keep up to date with the next generation of converged set alone and allow the right billing measurements to be technologies. recorded. Keeping the bill right is also tough. Normal day-to-day operation Interactive Mode to run ad-hoc real-time tests at any loca- reveals errors. As networks and services evolve or expand, unforeseen tion. errors make the bill wrong. Powerful user reporting and data export in the right format for downstream systems.
- Page 4 Traps Ad-hoc testing Alarm & Trap management Data Integration Tests to simulate users accessing different services are scheduled Resource allocation Interactive Mode to run at different locations, using different SIMs and APNs. Monitor Master components are built using Ascom’s established Quality Manager Architecture, to provide the level of flexibility, reliability and performance demanded. SIM Server The platform supports distributed agents and centralized manage- Scalable Central SIM storage ment, and is extremely configurable and flexible. A SIM Server provides centralized storage for all your SIMs. This ...
- Page 5 SOLUTION SheeT: MONITOR MASTeR FOR ReVeNUe ASSURANCe how it’s used Cdr Comparison Monitor Master Tests Simulated Users Monitor Master generates calls for voice and data services to pro- duce test CDRs (Call Detail Records). Calls are scheduled to run auto- matically or ad-hoc using Interactive Mode. The test CDRs are correlated with the real CDRs using a third party system or by using tools within Monitor Master. A number of options are available for reconciling test Voice Text Games Location Photos and real CDRs. Using a handset alone is not enough to give the detail needed about Video eMail Wi-Fi what has been consumed during the test to reconcile with real usage. Trace detail is needed to ensure accurate measurements. Tones Payment i-Mode...
- Page 6 SOLUTION SheeT: MONITOR MASTeR FOR ReVeNUe ASSURANCe Monitor Master’s flexibility allows the customer’s billing rules to be checked in a test. For example, verify that the subscriber is charged for a ring tone download and is not charged when downloading the same ring tone again. example Cdr report the future It’s no longer enough to test basic voice and data. The next wave of applications will include Web 2.0 and user generated content. The bill- ing models for these services are not yet settled but one thing is clear, Monitor Master’s flexibility will make testing easier. Meeting your requirements Whether your main billing concern is regulatory compliance, auto- matic reconciliation, or partner revenue sharing, our highly professional team of consultants can help you.
- Page 7 SOLUTION SheeT: MONITOR MASTeR FOR ReVeNUe ASSURANCe MeasureMent start a Party B Party duration Bytes Bytes success Quality Prepay time details details down fail address Postpay indicator service Voice VoiP Content download Mobile tV typical Metrics generated for Cdr reports...
- Page 8 SOLUTION SheeT: MONITOR MASTeR FOR ReVeNUe ASSURANCe ProVen BY real CustoMers A major US carrier uses Monitor Master Using Monitor Master gives them these advantages: for revenue assurance testing. Their system repeatability – identical tests can be performed again and of 160 Monitor Master probes across the US again. After each change is made, the test can be run again, is used by more than 50 users who perform a until the desired results are obtained. variety of checks for voice and data services. efficiency – many more tests can be performed over a 24 hour Checks include ad-hoc interactive tests, pe- period without loss of accuracy than with a manual system. riodic campaigns and network-wide checks. Coverage – thorough tests can be performed to exercise all This carrier uses their existing reconciliation scenarios that might be encountered by real users. system, to which Monitor Master provides detail – detailed results are stored for immediate use, to help data every 15 minutes. diagnose faults - but can also be used longer term, to demon- Monitor Master has made a real saving for this carrier’s business. strate compliance with regulatory requirements. Billing system tests network upgrade tests One customer uses Monitor Master to test upgrades to their billing ...
- Page 9 Value any network change. Changes are often quite localized to specific regions; With estimates of the revenue loss through leaks as high as 10% for Monitor Master‘s distributed probes are therefore able to focus testing new services, the rewards for finding and fixing leaks are clear. on these regions as well as cover all possible service call types to ensure Monitor Master provides the carrier-grade tools you need now and complete coverage. in the future to give a very visible return on investment. Monitor Master tests are repeatable and objective. Any test failure can be seen at a glance; the detail available from the test helps resolve any issues much more quickly than using an ad-hoc manual approach. Ascom reserves the right to change specifications without notice. Ascom acknowledges all registered trademarks appearing herein. ascom network testing ag ascom network testing inc. ascom network testing ltd Glutz-Blotzheim-Strasse 3 25541 Commercentre Drive, Suite 100 Oak house, Shackleford Road Ch-4503 Solothurn | Switzerland Lake Forest | CA 92630 | USA elstead | Surrey GU8 6LB | UK T + 41 32 624 21 21 T +1.949.614.8700 T +44 1252 705 705 F + 41 32 624 21 43 F +1.949.598.3693 ...