Table of Contents
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User Manual
UH46N-E UM46N-E UH55F-E UM55H-E
The colour and the appearance may differ depending on the product, and the content
in the manual is subject to change without prior notice to improve the performance.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect
(i.e., where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
© Samsung Electronics
Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are
property of their respective owners.
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Table of Contents
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Summarization of Contents
Before Using the Product
Safety Precautions
General safety instructions to ensure personal safety and prevent property damage.
Preparations
Checking the Components
Check the included components to ensure all necessary parts are present before setup.
Screen Adjustment
Picture Mode
Select from various preset modes (Shop, Office, Video Wall, Calibration) for optimal picture.
Picture Size
Select the desired screen size and aspect ratio for the displayed image.
System
Setup
Guided setup for initial product configuration, including language and network settings.
Eco Solution
Optimize power consumption through settings like Energy Saving and Eco Sensor.
Troubleshooting Guide
Requirements Before Contacting Samsung Customer Service Centre
Steps to test the product before contacting customer service for issues.
Appendix
Prevention of Afterimage Burn-in
Information and practices to prevent afterimage burn-in on the display.
Chapter 01 Before Using the Product
Safety Precautions
General safety instructions to ensure personal safety and prevent property damage.
Safety symbols
Explanation of safety symbols used in the manual for understanding warnings and instructions.
Precautions when handling the panel
Do not stand the product as shown in the image.
Avoid standing the product as shown to prevent damage to the fragile panel.
Do not hold or grasp any area of the product within 15 mm from the front.
Avoid touching the front edges within 15mm to prevent damage to the screen.
Storage and Maintenance
Cleaning the exterior and display
Instructions for wiping the product surface with a soft, damp cloth.
Chapter 02 Preparations
Checking the Components
Check the included components to ensure all necessary parts are present before setup.
Components
List and visual representation of the various components included with the product.
Parts
External sensor KIT
Information about the external sensor kit, its components, and functions.
Buttons
Details of the buttons on the external sensor kit and their respective functions.
Reverse Side
Port
Description of the various ports available on the reverse side of the product.
Description
Detailed explanation of each port's function and connectivity.
Remote Control
Adjust the volume.
How to adjust the volume level using the remote control buttons.
Change the input source.
Instructions on how to change the input source using the remote control.
Connection Using an IR Stereo Cable (sold separately)
Controlling more than one display product using your remote control
How to control multiple displays using a single remote control.
Before Installing the Product (Installation Guide)
Ventilation
Guidelines for ensuring adequate ventilation around the product for safe operation.
Switching between portrait and landscape
How to change the display orientation from landscape to portrait and vice versa.
Installing the Wall Mount
Preparing before installing Wall-Mount
Steps to prepare before installing a wall mount bracket onto the product.
Installing the Wall Mount
Instructions on how to install the wall mount kit for securing the product.
Wall Mount Kit Specifications (VESA)
VESA screw hole specs (A * B) in millimetres
Specifications for VESA screw hole dimensions and standard screw types.
Remote Control (RS232C)
Cable Connection
Details on the RS232C cable connection and interface specifications.
Pin assignment
Diagram and explanation of pin assignments for RS232C connectors.
LAN Cable
Pin assignment
Diagram and explanation of pin assignments for LAN cable connectors.
Connection
Connection 1
Diagram showing the first method of connecting devices using RS232C ports.
Connection 2
Diagram showing the second method of connecting devices using RS232C ports.
Control Codes
Viewing control state (Get control command)
Commands to retrieve the current control state of the product.
Controlling (Set control command)
Commands to set various control parameters for the product.
Input source control
Viewing input source state (Get Input Source Status)
Commands to check the current input source status of the product.
Setting the input source (Set Input Source)
Commands to change the product's input source to PC, DVI, HDMI, etc.
Screen mode control
Viewing screen status (Get Screen Mode Status)
Commands to retrieve the current screen mode status.
Screen size control
Viewing the screen size (Get Screen Size Status)
Commands to retrieve the current screen size status.
Auto adjustment control (PC and BNC only)
Setting auto adjustment (Set Auto Adjustment)
Commands to automatically adjust the PC screen using a PC.
Video Wall Mode Control
Viewing video wall mode (Get Video Wall Mode)
Commands to retrieve the current video wall mode status.
Safety Lock
Enabling or disabling safety lock (Set Safety Lock Enable / Disable)
Commands to enable or disable the safety lock function on the product.
Video Wall On
Set Video Wall On/Off
Commands to turn the Video Wall function on or off from a computer.
Chapter 03 Connecting and Using a Source Device
Before Connecting
Pre-connection checkpoints and guidelines before connecting source devices.
Connecting to a PC
Instructions on how to connect a PC to the display using various cable types.
Connection using a DVI cable (Digital type)
Connection Using an HDMI-DVI Cable
Diagram and steps for connecting via HDMI to DVI cable.
Connection Using an HDMI Cable
Connection Using an DP Cable
Diagram and precautions for connecting via DisplayPort cable.
Connecting to a Video Device
Connection Using an HDMI-DVI Cable
Connect via HDMI-DVI cable, noting audio requirements and supported resolutions.
Connection Using an HDMI Cable
Connecting to an Audio System
Connect audio output to an external audio system using appropriate cables.
Connecting the LAN Cable
Use Cat7(*STP Type) cable for the connection.
Recommendation for using Cat7 STP cable for LAN connections.
Connecting the Network box (Sold separately)
MagicInfo
Information about using MagicInfo with a network box for content management.
Entering MagicInfo mode
Steps to enter MagicInfo mode after installation and connection.
Chapter 04 Using MDC
MDC Programme Installation/Uninstallation
Instructions for installing and uninstalling the MDC software on a PC.
Installation
Step-by-step guide for installing the MDC programme.
Connecting to MDC
Using MDC via RS-232C (serial data communications standards)
Guide to connecting MDC using RS232C serial cables for communication.
Using MDC via Ethernet
Connection using a direct LAN cable
Connecting multiple products using a direct LAN cable via a HUB.
Connection using a cross LAN cable
Multiple products can be connected using the RS232C IN / OUT port on the product.
Connect multiple products using RS232C ports via a cross LAN cable.
Chapter 05 Home feature
Video Wall
Customize display layout for multiple screens forming a video wall.
Horizontal x Vertical
Automatically splits a videowall display based on a videowall matrix configuration.
Screen Position
Format
Select how to display images on the videowall display (Full or Natural).
Picture Mode
Select a picture mode (Picture Mode) suitable for the environment where the product will be used.
Choose picture modes like Shop & Mall, Office & School, Terminal & Station, Video Wall, and Calibration.
Calibration
Apply customized settings using Color Expert for brightness, colour, gamma, and uniformity.
Holiday Management
Add Holiday
Specify a period as a holiday to disable timers during that time.
Set Applied Timer
Configure timers to not activate on public holidays.
Network Settings
View the network settings.
Display and configure network settings like IP Address, Subnet Mask, and Gateway.
IP Setting
Choose to obtain IP settings automatically or enter them manually.
MagicInfo Player I
Change source to MagicInfo Player I.
Switch the source to MagicInfo Player I to play content.
MagicInfo Player I publishes and plays a variety of content, including created content and multimedia content (images, videos and audio content), from the server or a connected device.
Plays content from servers or connected devices, including images, videos, and audio.
ID Settings
Assign an ID to a set.
Assign a unique ID to the product for input signal reception.
Device ID Auto Set
Automatically assign ID numbers to all connected products.
PC Connection Cable
Methods to connect to MDC using RS232C or RJ45 cables.
More settings
The picture settings menu appears.
Navigates to the picture settings menu for further adjustments.
Chapter 06 Screen Adjustment
Picture Mode
Select from various preset modes (Shop, Office, Video Wall, Calibration) for optimal picture.
Backlight / Brightness / Contrast / Sharpness / Color/Tint (G/R)
Adjust core picture quality settings like brightness, contrast, and color.
Backlight / Brightness / Contrast / Sharpness / Color / Tint (G/R)
White Balance
Fine-tune the color balance by adjusting RGB brightness for a natural picture.
Gamma
Adjust primary color intensity to fine-tune the picture's visual output.
Picture Options
Color Tone
Adjust the color tone settings based on the selected picture mode.
Dynamic Backlight
Automatically adjust backlight for optimal screen contrast based on ambient conditions.
UHD COLOR
Enable or disable UHD color enhancement for compatible content.
Picture Size
Zoom/Position
Adjust the zoom level and position of the picture on the screen.
Resolution
Optimize picture quality by selecting the correct resolution for the product.
Auto Adjustment
PC Screen Adjustment
Fine-tune PC screen settings like coarse, fine, and position for optimal display.
Picture Off
Reset Picture
Reset current picture mode settings to their default factory values.
Chapter 07 OnScreen Display
Display Orientation
Set the orientation of the onscreen menu display.
Source Content Orientation
Set the orientation of content from external devices (Landscape or Portrait).
Aspect Ratio
Set the rotated screen to be full screen or original aspect ratio.
Screen Protection
Pixel Shift
Fine-tune pixel movement settings to minimize image retention on the screen.
Timer
Set timers for screen protection features like repeat or interval modes.
Side Gray
Adjust brightness of side margins for 4:3 aspect ratio to protect the screen.
Message Display
Source Info
Choose whether to display the source OSD when the input source changes.
No Signal Message
Select whether to display the no-signal OSD when no signal is detected.
Menu Language
Reset OnScreen Display
Return all OnScreen Display settings to their default factory values.
Chapter 08 System
Setup
Guided setup for initial product configuration, including language and network settings.
Picture Mode
Select the picture mode to apply screen uniformity for video walls.
Network Settings
Configure network settings for connectivity and remote control.
Sleep Timer
Power On Delay
Adjust power-on time to prevent overload when connecting multiple products.
MagicInfo I Source
Configure MagicInfo source settings and access content from network boxes.
Auto Source Switching
Primary Source
Specify the primary input source for automatic selection.
Power Control
Auto Power On
Automatically turn on the product when it is plugged in, without needing the power button.
Standby Control
Auto
Activate power-saving mode if no input signals are detected.
Network Standby
Keep network power on when the product turns off.
Eco Solution
Energy Saving
Reduce power consumption by adjusting screen brightness levels.
Eco Sensor
Automatically adapt picture settings to room light for enhanced power savings.
Screen Lamp Schedule
No Signal Power Off
Automatically turn off the device when no signal is received.
Temperature Control
Change PIN
Change the default PIN to secure your device and settings.
General
Security
Manage security features like PIN and Safety Lock to protect the product.
Safety Lock
Enable safe lock function to lock menus and buttons.
Reset System
HDMI Hot Plug
Activate time delay for turning on DVI/HDMI source devices.
Chapter 09 Sound Adjustment
HDMI Sound
Select audio output source between AV(HDMI) or PC(DVI).
Sound on Video Call
Choose sound output preference for use during video calls.
Reset Sound
Reset all sound settings to their default factory values.
Chapter 10 Support
Software Update
Update the product's software to the latest version for optimal performance.
Contact Samsung
Information on contacting customer support and finding product details.
Go to Home
Video Wall
Customize display layout for multiple screens forming a video wall.
Picture Mode
Select a picture mode suitable for the environment where the product will be used.
Network Settings
ID Settings
Assign unique IDs to products for input signal reception and control.
Reset All
Return all display settings to their default factory configurations.
Chapter 11 Troubleshooting Guide
Requirements Before Contacting Samsung Customer Service Centre
Steps to test the product before contacting customer service for issues.
Testing the Product
Perform product tests to check normal operation before seeking support.
Checking the Resolution and Frequency
Verify resolution and frequency settings for optimal display performance.
Installation issue (PC mode)
Screen issue
Troubleshoot common screen display problems like blank spaces or incorrect display.
The screen is not clear. The screen is blurry.
Adjust Coarse and Fine settings for clarity and sharpness.
Screen issue
The screen appears unstable and shaky.
Check resolution/frequency and screen settings compatibility.
There are shadows or ghost images left on the screen.
Adjust Brightness and Contrast settings.
The product will turn off automatically.
Check Sleep Timer and PC power status if the product turns off unexpectedly.
Screen issue
The screen display does not look normal.
Check picture mode, color, brightness, sharpness, and energy saving settings.
Broken lines are displayed on the edges of the screen.
Contact service if lines appear due to DATA SOURCE DRIVER IC defect.
Sound issue
There is no sound.
Check audio cable connection and volume levels.
Screen issue
The screen cannot be displayed in full screen.
Adjust screen size setting to full screen on product or source device.
Sound issue
The volume is too low.
Adjust volume on product, PC, or software program.
Video is available but there is no sound.
Check audio cable, PC output settings, or HDMI settings.
Sound issue
There is static coming from the speakers.
Check cable connection and signal strength for static sound.
Remote control issue
The remote control does not work.
Check battery placement, charge, power connection, and lighting conditions.
Other issue
The product smells like plastic.
Plastic smell is normal and disappears over time.
When I try to change the PC resolution, a message "Mode not Supported" appears.
Change PC resolution to one supported by the display.
HDMI Black Level is not functioning properly on an HDMI device with YCbCr output.
There is no sound in HDMI mode.
Check audio cable, PC settings, or connect audio cable with HDMI.
Other issue
HDMI-CEC does not work.
Product does not support HDMI-CEC; turn off feature on external devices.
The IR sensor is not functioning.
Check sensor light and power cycle; contact service if issue persists.
Q&A
How can I change the frequency?
Adjust frequency on your graphics card via Control Panel or Settings.
How can I change the resolution?
Adjust resolution via Control Panel or Settings on your PC.
How do I set powersaving mode?
Set powersaving mode via Control Panel, Personalize, or Lock Screen settings.
Chapter 12 Specifications
General
General specifications including model, size, display area, power supply, and environmental considerations.
Plug-and-Play
Information on Plug-and-Play compatibility and automatic monitor setting optimization.
Preset Timing Modes
Synchronization
Details on horizontal and vertical frequency synchronization settings.
Resolution
Recommended and maximum resolution settings for optimal picture quality.
Maximum Pixel Clock
Specification for the maximum pixel clock frequency supported.
Resolution
Horizontal Frequency
Table listing horizontal frequencies for various resolutions.
Vertical Frequency
Table listing vertical frequencies for various resolutions.
Pixel Clock
Table listing pixel clock frequencies for various resolutions.
Resolution
Sync Polarity (H/V)
Table listing sync polarity for various resolutions.
Chapter 13 Appendix
Responsibility for the Pay Service (Cost to Customers)
Cases where a service fee may be charged, even if the product is under warranty.
Not a product defect
Examples of issues not considered product defects, which may incur service charges.
A Product damage caused by customer's fault
Situations where product damage is due to mishandling or improper repair.
Prevention of Afterimage Burn-in
What is afterimage burn-in?
Explanation of afterimage burn-in and its causes due to fixed patterns.
Recommended prevention practices
Practices to prevent afterimage burn-in, such as changing colours and avoiding contrast.
Licence
The terms HDMI and HDMI High-Definition Multimedia Interface...
Information regarding HDMI trademarks and licensing.
Terminology
Scanning
Process of sending pixels that form an image progressively for clearer pictures.
Vertical Frequency
Rate at which a single image is displayed repeatedly per second (refresh rate).
Resolution
Number of horizontal/vertical dots forming a screen, representing display detail.
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