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ENVY 17-r100
Maintenance and service manual
HP ENVY 17-r100 Maintenance And Service Manual
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Contents
Table of Contents
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Table of Contents
Table of Contents
1 Product Description
2 External Component Identification
Right Side
Left Side
Display 3D Camera (Select Products Only)
Display
Top
Touchpad
Lights
Buttons, Speakers, and Fingerprint Reader (Select Products Only)
Keys
Bottom
3 Illustrated Parts Catalog
Computer Major Components
Mass Storage Devices
Display Assembly Subcomponents - Touch Screen
Display Assembly Subcomponents - Non-Touch Screen
Miscellaneous Parts
4 Removal and Replacement Procedures Preliminary Requirements
Tools Required
Service Considerations
Plastic Parts
Cables and Connectors
Drive Handling
Grounding Guidelines
Electrostatic Discharge Damage
Packaging and Transporting Guidelines
Workstation Guidelines
5 Removal and Replacement Procedures for Customer Self-Repair Parts
Component Replacement Procedures
Battery
Optical Drive
6 Removal and Replacement Procedures for Authorized Service Provider Parts
Component Replacement Procedures
Bottom Cover
Hard Drive
WLAN Module
Memory Module
USB Board
Fan
Heat Sink
RTC Battery
Speakers (Front)
Subwoofer
System Board
Solid State Drive
Remove the Battery (See Battery
Remove the Optical Drive (See Optical Drive
Remove the Bottom Cover (See Bottom Cover
Memory Module
Heat Sink
Fan
WLAN Module
Speaker (Rear)
LID Board
Remove the System Board
Touchpad Assembly
Fingerprint Reader Board (Select Products Only)
Power Connector Cable
Display Assembly - Touch Screen
Display Assembly - Non-Touch Screen
7 Computer Setup (BIOS), TPM, and HP Sure Start - Windows 10
Using Computer Setup
Starting Computer Setup
Navigating and Selecting in Computer Setup
Restoring Factory Settings in Computer Setup
Updating the BIOS
Determining the BIOS
Downloading a BIOS Update
Changing the Boot Order Using the F9 Prompt
TPM BIOS Settings (Select Products Only)
Using HP Sure Start (Select Products Only)
8 Using Setup Utility (BIOS) in Windows 8.1
Starting Setup Utility (BIOS)
Updating Setup Utility (BIOS)
Determining the BIOS Version
Downloading a BIOS Update
9 Using Setup Utility (BIOS) in Windows 7
Starting Setup Utility (BIOS)
Updating the BIOS
Determining the BIOS Version
Downloading a BIOS Update
10 HP PC Hardware Diagnostics (UEFI) - Windows 10
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
11 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
12 Backup and Recovery - Windows 10
Creating Recovery Media and Backups
Creating HP Recovery Media (Select Products Only)
Using Windows Tools
Restore and Recovery
Recovering Using HP Recovery Manager
What You Need to Know before You Get Started
Using HP Recovery Media to Recover
Using the HP Recovery Partition (Select Products Only)
Changing the Computer Boot Order
Removing the HP Recovery Partition (Select Products Only)
13 Backing Up, Restoring, and Recovering in Windows 8.1
Creating Recovery Media and Backups
Creating HP Recovery Media (Select Models Only)
Using Windows Tools
Restore and Recovery
Recovering Using HP Recovery Manager
What You Need to Know before You Get Started
Changing the Computer Boot Order
Using HP Recovery Media to Recover
Using the HP Recovery Partition (Select Models Only)
Removing the HP Recovery Partition (Select Models Only)
14 Backing Up, Restoring, and Recovering in Windows 7
Creating Backups
Creating Recovery Media to Recover the Original System
What You Need to Know
Creating the Recovery Media
Creating System Restore Points
Creating a System Restore Point
What You Need to Know
Backing up System and Personal Information
Creating a Backup Using Windows Backup and Restore
Tips for a Successful Backup
What You Need to Know
Restore and Recovery
Restoring to a Previous System Restore Point
Restoring Specific Files
Restoring Specific Files Using Windows Backup and Restore
Recovering the Original System Using HP Recovery Manager
What You Need to Know
Changing the Computer Boot Order
Recovering Using HP Recovery Partition (Select Models Only)
Recovering Using the Recovery Media
15 Ubuntu Linux - Backing Up, Restoring, and Recovering
Performing a System Recovery
Creating the Restore Dvds
Creating a Restore Image on a USB Device
Performing Recovery Using the Restore Media
Backing up Your Information
16 Specifications
Computer Specifications
43.9-CM (17.3-In) Display Specifications
Hard Drive Specifications
DVD±RW Supermulti DL Drive Specifications
17 Power Cord Set Requirements
Requirements for All Countries
Requirements for Specific Countries and Regions
18 Recycling
Index
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Computer Major Components
2
Mass Storage Devices
3
Hard Drive
4
Solid State Drive
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HP ENVY Notebook
Intel Models 17-n100 17-n199
3D camera Models 17-r100 17-r199
(worldwide)
3D camera Models m7-r100 m7-r199 (North
America)
Maintenance and Service Guide
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Summarization of Contents
Product Description
External Component Identification
Identifies external components located on the right side of the notebook.
Left Side Components
Identifies external components located on the left side of the notebook.
Display and 3D Camera Components
Details external components related to the display and 3D camera.
Top Panel Components
Covers TouchPad, lights, buttons, speakers, and keys on the top panel.
Bottom Panel Components
Identifies external components located on the bottom of the notebook.
Illustrated Parts Catalog
Computer Major Components
Lists and illustrates the main internal components of the computer.
Mass Storage Devices
Details specifications and part numbers for hard drives and SSDs.
Display Assembly Subcomponents (Touch Screen)
Lists parts for the touch screen display assembly.
Display Assembly Subcomponents (Non-Touch Screen)
Lists parts for the non-touch screen display assembly.
Miscellaneous Parts
Lists various smaller components and their part numbers.
Removal and Replacement Preliminary Requirements
Tools Required
Outlines the necessary tools for component removal and replacement.
Service Considerations
Outlines general precautions and considerations for disassembly and reassembly.
Removal and Replacement Procedures for Authorized Service Provider Parts
Component Replacement Procedures
Detailed steps for authorized personnel to replace internal components.
Bottom Cover Removal
Instructions for removing the computer's bottom cover.
Hard Drive Replacement
Instructions for removing and replacing the hard drive.
WLAN Module Replacement
Steps to remove and replace the wireless local area network module.
Memory Module Replacement
Instructions for removing and installing memory modules.
USB Board Replacement
Steps for removing and replacing the USB interface board.
Fan Replacement
Instructions for removing and replacing the system fan.
Heat Sink Replacement
Steps for removing and replacing the heat sink assembly.
RTC Battery Replacement
Instructions for removing and replacing the real-time clock battery.
Speaker Replacement
Steps to remove and replace the front and rear speakers.
Subwoofer Replacement
Instructions for removing and replacing the subwoofer.
System Board Replacement
Detailed steps for removing and replacing the main system board.
Solid State Drive Replacement
Instructions for removing and replacing the solid-state drive.
LID Board Replacement
Steps for removing and replacing the LID board.
TouchPad Assembly Replacement
Instructions for removing and replacing the TouchPad.
Fingerprint Reader Replacement
Steps to remove and replace the fingerprint reader board.
Power Connector Cable Replacement
Instructions for removing and replacing the power connector cable.
Display Assembly Replacement (Touch Screen)
Detailed steps for removing the touch screen display assembly.
Display Assembly Replacement (Non-Touch Screen)
Detailed steps for removing the non-touch screen display assembly.
Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
Using Computer Setup
Explains the purpose and basic navigation of Computer Setup (BIOS).
Starting Computer Setup
Provides methods to access the Computer Setup utility.
Navigating and Selecting in Computer Setup
Details how to navigate menus and select options within Computer Setup.
Restoring Factory Settings
Instructions for reverting Computer Setup settings to factory defaults.
Updating the BIOS
Guides on how to check for and download BIOS updates.
Changing the Boot Order
Instructions on how to dynamically select a boot device.
TPM BIOS Settings
Information on configuring Trusted Platform Module settings.
HP Sure Start
Overview of HP Sure Start security technology.
Using Setup Utility (BIOS) in Windows 8.1
Starting Setup Utility (BIOS)
How to access the BIOS utility on Windows 8.1 systems.
Updating Setup Utility (BIOS)
Procedures for updating the BIOS on Windows 8.1.
Using Setup Utility (BIOS) in Windows 7
Starting Setup Utility (BIOS)
How to access the BIOS utility on Windows 7 systems.
Updating the BIOS
Procedures for updating the BIOS on Windows 7.
HP PC Hardware Diagnostics (UEFI) – Windows 10
Starting HP PC Hardware Diagnostics
Steps to launch the hardware diagnostic tool.
Downloading HP PC Hardware Diagnostics to USB
Guides on downloading the diagnostic tool to a USB drive.
Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1
Starting HP PC Hardware Diagnostics (UEFI)
Steps to launch the diagnostic tool on Windows 8.1.
Downloading HP PC Hardware Diagnostics to USB
Guides on downloading the diagnostic tool to a USB drive.
Backup and Recovery – Windows 10
Creating Recovery Media and Backups
Methods for creating system backups and recovery media.
Restoring and Recovering Your System
Options for system recovery and data restoration.
Creating HP Recovery Media
Detailed steps for creating recovery media using HP tools.
Backing Up, Restoring, and Recovering – Windows 8.1
Creating Recovery Media and Backups
Methods for creating system backups and recovery media in Windows 8.1.
Restoring and Recovering Your System
Options for system recovery and data restoration in Windows 8.1.
Recovering Using HP Recovery Manager
Instructions for system recovery using HP's management software.
Backing Up, Restoring, and Recovering – Windows 7
Creating Backups
General steps for creating system and personal data backups.
Creating Recovery Media
Procedures for creating recovery media for system restoration.
Creating System Restore Points
How to create restore points for system rollback.
Backing Up System and Personal Information
Tips and methods for backing up important system and user data.
Restore and Recovery Options
Various options for restoring system states and specific files.
Recovering Original System with HP Recovery Manager
Detailed steps for restoring the computer to its factory state.
Ubuntu Linux – Backing Up, Restoring, and Recovering
Performing a System Recovery
Procedures for system recovery using Linux tools.
Creating the Restore DVDs
Steps to create system restore DVDs.
Creating a Restore Image on a USB Device
How to create a system restore image on a USB drive.
Performing Recovery Using the Restore Media
Instructions for performing recovery using created media.
Backing Up Your Information
Methods for backing up user data in Ubuntu Linux.
Specifications
Computer Specifications
General technical specifications for the computer.
Display Specifications
Detailed specifications for the computer's display panel.
Hard Drive Specifications
Technical specifications for various hard drive capacities.
DVD±RW SuperMulti DL Drive Specifications
Specifications for the optical drive.
Power Cord Set Requirements
Requirements for All Countries
General requirements for power cord sets applicable globally.
Requirements for Specific Countries and Regions
Specific power cord set requirements based on region.
Recycling
Battery Disposal and Recycling
Information regarding the proper disposal and recycling of batteries.
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