3Com 005699-00 Manual page 32

Plug and Play does not detect your modem. You've installed the
modem and Windows has restarted, but you simply see your
desktop. You do not see any screens indicating that new
hardware has been detected.
Possible Solutions:
The Plug and Play installation was not successful. Try the following:
1. Click Windows Start and click Shut Down. When asked if you wish to shut down your
computer, click Yes. When Windows indicates that it is safe to turn off your computer,
turn it off and wait 15 seconds. Then turn the computer back on. Windows may detect
your modem upon this restart even if it did not detect the modem during the initial
installation. If you see screens indicating that new hardware has been detected by
Windows, continue with instructions on the installation map included with your modem.
If you do not see the new hardware screens, continue with step 2 below.
2. Click Windows Start, point to Settings, and click Control Panel. Double-click the
System icon and then click the Device Manager tab on the "System Properties" screen.
Look for "Other Devices" or "Unknown Devices" in the list that appears. If you do not
see either of these options in the list, continue with the next section to learn about our
T H R
ROUBLESHOOTING AND ELP ESOURCES
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