Additional Problems - Lexmark Dot Matrix Manual

Additional problems

•
Before you call Customer Support, make sure you read through the symptoms covered in this troubleshooting
section to help you diagnose the problem.
•
Before calling Customer Support, gather the following information:
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What version of the printer driver is being used
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What operating system and version is being used
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What printers are involved
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How the printer is attached to the system
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How the queue is configured
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What applications, if any, are involved
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If this is a network printer, and the problem is sending data to the printer, determine the print server firmware
level.
Enter the following on the command line, and then press Enter:
# finger info@hostname
40