The Versamail® Application - palmOne 1035NA User Manual

Table of Contents

Tungsten™ T5 Handheld

Common Questions

I get an error message when I try to dial a phone number using my

• Make sure that the proper phone driver is installed on your handheld.

• You may need to set up a connection with your phone. See the documentation included with

your phone for assistance with completing the connection setup process.

• Check the Phone Preferences screen and make sure the correct phone connection is selected.

The VersaMail

I am having problems accessing my account.

Occasionally you may experience problems using an email account after you set it up. If you

followed the account setup procedure and are experiencing problems using the account, verify

that the account complies with your email provider's requirements by following these steps:

• Verify both your password and your username for your email account.

• If you are connecting using a mobile phone through the built-in Bluetooth technology on your

handheld, a cable, or the IR port on your handheld, verify that you have either a data-enabled

GSM or a high-speed GPRS account with your wireless service provider.

• Some wireless service providers require you to be on their network to use your email account. If

this is the case, be sure to use your provider's network as the connection type for the account.

• Some wireless service providers have other requirements specific to their service. For example,

Yahoo! requires you to pay for a POP account in order to download email messages from your

Yahoo! account to your handheld. Check with your service provider to see if any provider-

specific requirements exist.