HP P4518A - Traffic Management Server Sa7150 Warranty And Support Information page 7

What should I expect when I
call for service?
Can I accidentally void my
Server Appliance warranty?
What happens to defective
parts, if any, that are
removed from my Server
Appliance?
Service calls follow this process:
1. The call agent will ask questions and may ask
you to run HP-supplied configuration and
diagnostic programs, and will attempt to
resolve the problem over the phone.
2. If the problem cannot be resolved over the
phone, HP will dispatch a replacement unit to
your site.
You can accidentally void your Server Appliance
warranty. HP warranty covers problems caused
by HP factory integrated third-party products that
are internal but not external to your HP Server
Appliance. HP reserves the right to charge for
services where the cause of the error is found to
be a non-certified third-party product. In addition,
HP reserves the right to charge for resolving
problems caused by untrained non-HP personnel
who have serviced your computer equipment.
When parts are exchanged, if any, during a
repair, the removed parts become the property of
HP. When you receive a replacement part, you
must return the removed part to HP within 10
business days. You will be charged for any part
not returned within that time period.