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AcuLaser C500DN
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Epson AcuLaser C500DN User Manual
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Contents
Table of Contents
Bookmarks
Table of Contents
Copyright and Trademarks
Operating System Versions
Table of Contents
Important Safety Instructions
Setting up the Printer
Finding the Place for the Printer
Using the Printer
Handling Consumable Products and Maintenance Parts
Safety Instructions
Warning, Caution, Important, and Note
Safety Information
Laser Safety Labels
Internal Laser Radiation
Ozone Safety
Chapter 1 Getting to Know Your Printer
Printer Parts
Front View
Rear View
Inside the Printer
Control Panel
Options
Consumable Products
Maintenance Parts
Where to Find Information
Printer Features
Power Saving Performance
Print Job Arranger
Stapling/Offset Function
Large Paper Output Capacity
Chapter 2 Printing Tasks
Loading Paper into Your Printer
MP Tray
Lower Paper Cassette
Output Tray
Selecting and Using Print Media
Labels
Envelopes
Thick Paper
Semi-Thick Paper
Coated Paper
Custom Paper Size
Printer Driver Settings
Cancelling a Print Job
From the Printer
From the Computer
Setting the Print Quality
Using the Automatic Setting
Using the Advanced Setting
Customizing Print Settings
Toner Save Mode
Monochrome Model Compatibility Mode
Adjusting the Weight of Thin Lines
Setting the Advanced Layout
Duplex Printing
Modifying the Print Layout
Resizing Printouts
Printing Watermarks
Printing Headers and Footers
Printing with an Overlay
Printing with an Overlay (with the Storage)
Printing the Copy-Protected Document
Printing Multiple Print Jobs at Once
Printing Web Pages to Fit Your Paper Size
Using the Reserve Job Function
Sending the Print Job
Chapter 3 Using the Control Panel
Using the Control Panel Menus
When to Make Control Panel Settings
How to Access the Control Panel Menus
How to Register Menus as Bookmarks
Control Panel Menus
Information Menu
System Information
Tray Menu
Emulation Menu
Printing Menu
Setup Menu
Reset Menu
Quick Print Jobmenu
Confidentialjobmenu
Clock Menu
Parallel Menu
USB Menu
Network Menu
AUX Menu
PCL Menu
PS3 Menu
ESCP2 Menu
FX Menu
I239X Menu
Password Config Menu
Energy Saver Menu
Support Menu
Bookmark Menu
Status and Error Messages
Printing and Deleting Reserve Job Data
Using the Quick Print Job Menu
Using the Confidential Job Menu
Printing a Configuration Status Sheet
Canceling Printing
Using the Pause/Release Button
Using the Reset Menu
Interrupting Printing
Chapter 4 Using Optional Stapler/Stacker Unit
Installing/Removing Stapler/Stacker Unit
Installing the Stapler/Stacker Unit
Removing the Stapler/Stacker Unit
Printing with Stapler/Stacker Unit
Stapling Function
Offset Function
Problems Using Stapler/Stacker Unit
Cannot Staple
Staple Jam
Cannot Eject Paper from the Stacker Unit Correctly
Chapter 5 Installing Options
Optional Paper Cassette Unit
Handling Precautions
Installing the Optional Paper Cassette Unit
Removing the Optional Paper Cassette Unit
Memory Module
Installing a Memory Module
Removing a Memory Module
Interface Card
Installing an Interface Card
Removing an Interface Card
Compactflash Memory
Installing a Compactflash Memory
Removing a Compactflash Memory
Chapter 6 Replacing Consumable Products/Maintenance Parts
Precautions During Replacement
Replacement Messages
Chapter 7 Cleaning and Transporting the Printer
Cleaning the Printer
Cleaning the Pickup Roller
Cleaning the Exposure Window
Transporting the Printer
For Long Distances
For Short Distances
Chapter 8 Troubleshooting
Clearing Jammed Paper
Precautions for Clearing Jammed Paper
Paper Jam M (Cover M)
Paper Jam L (Cover L)
Paper Jam MP (MP Tray)
Paper Jam B (Cover B)
Paper Jam E5, Paper Jam E4, Paper Jam E3, Paper Jam E2 (Cover E)
Paper Jam C5, Paper Jam C4, Paper Jam C3, Paper Jam C2, Paper Jam C1, (All Paper Cassette)
Printing a Configuration Status Sheet
Operational Problems
The Ready Light Does Not Turn on
The Printer Does Not Print (Ready Light Off)
The Ready Light Is on but Nothing Prints
The Remaining Service Life of the Consumables Is Not Updated (Windows Only)
Cannot Install Software or Drivers
Cannot Access the Shared Printer
Printout Problems
The Font Cannot be Printed
Printout Is Garbled
The Printout Position Is Not Correct
Graphics Do Not Print Correctly
Color Printing Problems
Cannot Print in Color
The Printout Color Differs When Printed from Different Printers
The Color Looks Different from What You See on the Computer Screen
Print Quality Problems
The Background Is Dark or Dirty
White Dots Appear in the Printout
Vertical Lines Appear on the Printout
Print Quality or Tone Is Uneven
Half-Tone Images Print Unevenly
Toner Smudges
Areas Are Missing in the Printed Image
Completely Blank Pages Are Output
The Printed Image Is Light or Faint
The Non-Printed Side of the Page Is Dirty
Print Quality Decreased
Memory Problems
Insufficient Memory for Current Task
Insufficient Memory to Print All Copies
Paper Handling Problems
Paper Does Not Feed Properly
Problems Using Options
The Message Invalid AUX I/F Card Appears on the LCD Panel
Paper Does Not Feed from the Optional Paper Cassette
An Installed Option Cannot be Used
The Optional Product Is Not Available
Problems Using Optional Staple/Stacker Unit
Correcting USB Problems
USB Connections
Windows Operating System
Printer Software Installation
Status and Error Messages
Canceling Printing
Printing in the Postscript 3 Mode Problems
The Printer Does Not Print Correctly in the Postscript Mode
The Printer Does Not Print
The Font on the Printout Is Different from that on the Screen
The Printer Fonts Cannot be Installed
The Edges of Texts And/Or Images Are Not Smooth
The Printer Does Not Print Normally Via the USB Interface
The Printer Does Not Print Normally Via the Network Interface
An Undefined Error Occurs (Mac os Only)
Chapter 9 About the Printer Software
Using the Printer Software for Windows
Using the Printer Driver
Using EPSON Status Monitor
Accessing Epson Status Monitor
Job Information
Notice Settings
Uninstalling the Printer Software
Using the Postscript Printer Driver
Computer System Requirements
Using the Postscript Printer Driver with Windows
Using the Postscript Printer Driver with Mac os
Using the PCL6 Printer Driver
Appendix A Technical Specifications
Paper
Available Paper Types
Paper that Should Not be Used
Printable Area
Printer
General
Environmental
Mechanical
Electrical
Standard and Approvals
Interfaces
USB Interface
Ethernet Interface
Options
550-Sheet Paper Cassette Unit
1100-Sheet Paper Cassette Unit
Memory Modules
Parallel Interface Card
Compactflash Memory
1000-Sheet Stapler/Stacker Unit
Consumable Products
Toner Cartridge
Photoconductor Unit
Waste Toner Collector
Staple Cartridge
Maintenance Parts
Fuser Unit
Transfer Unit
Appendix B Where to Get Help
Contacting Epson Support
Before Contacting Epson
Help for Users in Europe
Help for Users in Taiwan
Help for Users in Singapore
Help for Users in Thailand
Help for Users in Vietnam
Help for Users in Indonesia
Help for Users in Hong Kong
Help for Users in Malaysia
Help for Users in India
Help for Users in the Philippines
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Quick Links
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Printer Parts
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Status and Error Messages
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Status and Error Messages
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See also:
Setup Manual
User's Guide
NPD4626-00 EN
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Summarization of Contents
Safety Instructions
General Precautions
Defines warning, caution, important, and note symbols, and provides crucial safety guidelines for operating the printer.
Printer Setup and Handling
Instructions on preparing, positioning, and safely handling the printer during setup and operation.
Printer Operation Safety
Fuser and Hot Parts Caution
Advises caution when touching hot fuser and surrounding areas, and waiting for heat to subside.
Clutch Caution
Warns about sharp components in the fuser unit and potential injuries from inserting hands.
Consumable and Maintenance Parts Handling
Safety Information
Laser Safety Labels
Explains laser safety labels and Class 1 laser product definition.
Internal Laser Radiation
Details about internal laser diodes and service limitations.
Ozone Safety
Information regarding ozone emission and safety precautions.
Chapter 1 Getting to Know Your Printer
Printer Components Overview
Identifies and labels the main external components of the printer, including front, rear, and internal views.
Printer Options and Expansion
550-Sheet Paper Cassette Unit
Describes the 550-Sheet Paper Cassette Unit and its capacity.
1100-Sheet Paper Cassette Unit
Describes the 1100-Sheet Paper Cassette Unit and its capacity.
1000-Sheet Stapler/Stacker Unit
Describes the 1000-Sheet Stapler/Stacker Unit and its output capacity.
CompactFlash Memory
Explains the CompactFlash memory option for storing forms and jobs.
Memory Module
Details the memory module option for expanding printer RAM.
Consumable Products List
Maintenance Parts and Information Resources
Where to Find Information
Lists available guides and online help resources for printer information.
Key Printer Features
Power Saving Performance
Explains the printer's power saving feature and its low power consumption.
Print Job Arranger
Describes the Print Job Arranger function for managing print jobs.
Stapling/Offset Function
Details the stapling and offset functions available with the optional unit.
Large Paper Output Capacity
Explains how to increase paper output capacity with optional units.
Chapter 2 Printing Tasks
Loading Paper and Media Selection
Provides instructions on loading paper into different trays and using special media types.
Print Job Management
Cancelling Print Jobs
How to cancel print jobs from the printer or computer.
Setting Print Quality
How to adjust print quality settings in the printer driver for optimal results.
Advanced Print Layout and Features
Duplex Printing Configuration
Instructions for enabling and configuring automatic duplex printing.
Print Layout Modification
How to print multiple pages on a single sheet of paper.
Watermarks and Headers/Footers
Printing Watermarks
How to add text or image watermarks to documents.
Printing Headers and Footers
How to add headers and footers like names, dates, or page numbers.
Overlay Printing
Creating an Overlay
Steps to create overlay data for printing.
Printing an Overlaid Document
How to select and print registered overlay data.
Saving an Overlaid Form Pre-settings
How to save custom overlay settings for reuse.
Printing with Overlay (Storage)
How to register and use overlay data stored on the printer.
Copy Protection and Multiple Job Printing
Printing the Copy-Protected Document
How to print documents with a copy-protection feature.
Printing Multiple Print Jobs at Once
How to print multiple documents from different applications simultaneously.
Printing Web Pages to Fit Paper Size
How to print web pages scaled to fit the paper size.
Using the Reserve Job Function
How to store and print jobs later directly from the printer.
Chapter 3 Using the Control Panel
Control Panel Navigation and Menus
Explains how to access and navigate the printer's control panel menus.
Registering Control Panel Menus as Bookmarks
Instructions on bookmarking frequently used control panel menus.
Control Panel Menu Options
Information Menu
Details the items available in the Information Menu.
Tray Menu
Configuration options for paper trays and paper handling.
Emulation Menu
Settings for specifying printer emulations for different interfaces.
Printing Menu Settings
Settings related to page size, media type, resolution, and print adjustments.
Setup Menu Options
Settings for language, timeout, MP mode, copies, and duplex options.
Reset Menu and System Settings
Options for clearing warnings, resetting the printer, and managing system settings.
Job Management Menus
Accessing and managing stored print jobs via Quick Print Job and Confidential Job menus.
Parallel and USB Interface Settings
Configuration options for parallel and USB interface communication.
Network, AUX, and PCL Menu Settings
Settings for network connectivity, auxiliary interfaces, and PCL emulation.
PS3 and ESCP2 Menu Settings
Settings specific to PostScript 3 and ESC/P2 emulations.
FX and I239X Menu Settings
Settings for FX and I239X emulations, including font and code page configurations.
Password Configuration and Energy Saving
Password Configuration Menu
How to set and manage printer access passwords.
Energy Saver Menu
Settings for power saving modes like sleep and deep sleep.
Support and Bookmark Features
Support Menu
Accessing support resources and printer adjustment menus.
Bookmark Menu
Managing bookmarked settings for quick access.
Status and Error Message Reference
Reserve Job Data Management
Using the Quick Print Job Menu
Steps to manage stored jobs via the Quick Print Job Menu.
Using the Confidential Job Menu
Steps to manage confidential jobs with passwords via the Confidential Job Menu.
Printing a Configuration Status Sheet
How to print a status sheet to verify printer configuration and options.
Canceling Printing Operations
Canceling Printing
How to cancel print jobs from the printer's control panel.
Using the Pause/Release Button
Using the Pause/Cancel button to stop and cancel print jobs.
Using the Reset Menu
How to use the Reset menu to clear print jobs and errors.
Interrupting Printing
How to interrupt a current print job to start another.
Chapter 4 Using Optional Stapler/Stacker Unit
Installing and Removing Stapler/Stacker Unit
Step-by-step instructions for installing and removing the stapler/stacker unit.
Stapler/Stacker Unit Functions
How to use the stapling and offset stacking functions with the installed unit.
Stapler/Stacker Unit Troubleshooting
Common issues and solutions related to the stapler/stacker unit, including staple jams.
Cannot Eject Paper from Stacker Unit
Troubleshooting steps when paper is not ejected correctly from the stacker.
Chapter 5 Installing Options
Optional Paper Cassette Unit Installation
Information and steps for installing optional paper cassette units.
Memory Module Installation
Details on installing a memory module to increase printer RAM.
Interface Card and Memory Module Removal
Procedures for removing interface cards and memory modules.
CompactFlash Memory Installation
Step-by-step instructions for installing CompactFlash memory into the printer.
CompactFlash Memory Removal
Procedure for safely removing CompactFlash memory from the printer.
Chapter 6 Replacing Consumable Products/Maintenance Parts
Replacement Precautions and Messages
Important safety guidelines and explanations of replacement messages for consumables and parts.
Chapter 7 Cleaning and Transporting the Printer
Printer Cleaning Procedures
Basic instructions for cleaning the printer's outer case and pickup rollers.
Exposure Window Cleaning
Instructions for cleaning the exposure window, often for print quality issues.
Printer Transportation Guidelines
Information on preparing the printer for moving, including repacking for long distances.
Short Distance Printer Moving
Guidelines for moving the printer over short distances.
Chapter 8 Troubleshooting
Clearing Paper Jams
Guides on clearing paper jams, referencing specific error messages and precautions.
Paper Jam Clearing Procedures
Detailed steps to clear paper jams originating from specific covers or trays.
Paper Jam Clearing (Cover E and Cassettes)
Steps to clear paper jams related to Cover E and optional cassettes.
Paper Jam Clearing (All Paper Cassettes)
Steps to clear paper jams from all paper cassettes.
Configuration Status Sheet Printing
How to print a status sheet to confirm printer configuration and options.
Operational Problems Troubleshooting
Troubleshooting guide for operational issues like ready light status and printing failures.
Printout and Font Issues
Common problems related to print quality, garbled output, and font rendering.
Color Printing Troubleshooting
Common problems encountered with color printing and color matching.
Print Quality and Tone Issues
Solutions for print quality problems such as dark backgrounds, white dots, and uneven tone.
Missing Image Areas and Blank Pages
Troubleshooting steps for missing image areas or completely blank pages.
Light/Faint Printouts and Dirty Non-Printed Sides
Solutions for printouts that are too light or faint, and dirt on the non-printed page side.
Decreased Print Quality and Memory Issues
Addressing decreased print quality and problems related to insufficient printer memory.
Paper Handling and Option Recognition Problems
Troubleshooting paper feeding issues and problems with installed options.
Connectivity and Software Installation Troubleshooting
Solutions for USB connection problems and printer software installation issues.
Status Messages and PostScript Printing Issues
Understanding status messages and troubleshooting PostScript 3 printing problems.
PostScript Printing and Font Issues
Solutions for incorrect PostScript printing and font display differences.
USB, Network Printing, and Smoothness Issues
Troubleshooting normal printing via USB/network and text/image smoothness.
Chapter 9 About the Printer Software
Using the Printer Driver
Explains the function of the printer driver for adjusting settings and accessing features.
Driver Configuration and Option Settings
How to configure extended and optional settings within the printer driver.
EPSON Status Monitor Installation and Usage
Guides for installing and accessing the EPSON Status Monitor utility for printer monitoring.
Order Online Functionality
How to access the online ordering system for parts and consumables.
PostScript Printer Driver Usage
Guide on installing and using the PostScript printer driver, including system requirements.
PostScript Driver Installation (Windows)
Instructions for installing the PostScript printer driver for USB or parallel interfaces in Windows.
PostScript Driver Usage (Mac OS)
How to install and access the PostScript printer driver settings on Mac OS.
PCL6 Printer Driver Usage
Guide on installing and using the PCL6 printer driver.
Appendix A Technical Specifications
Paper Specifications
Specifications for available paper types, including descriptions and weight ranges.
Paper Usage Restrictions and Printable Area
Lists paper types to avoid and defines the assured printable area on paper.
General Printer Specifications
Overview of general printer specifications like printing method, quality, resolution, and paper feed.
Environmental Specifications
Operating and storage environmental conditions for the printer.
Mechanical and Electrical Specifications
Physical dimensions, weight, electrical requirements, and power consumption.
Interface Specifications
Information on connectivity options like USB and Ethernet.
Optional Paper Cassette Unit Specifications
Technical details for the 550-Sheet and 1100-Sheet Paper Cassette Units.
Memory, Interface Card, and Stapler/Stacker Specifications
Technical details for memory modules, interface cards, and the stapler/stacker unit.
Consumable Products: Toner Cartridges
Product codes and storage conditions for toner cartridges.
Photoconductor Units, Waste Toner Collector, and Staple Cartridge
Product codes and storage conditions for photoconductor units, waste toner collector, and staple cartridges.
Maintenance Parts Specifications
Product codes and storage conditions for Fuser Unit and Transfer Unit.
Appendix B Where To Get Help
Contacting Epson Support
Information on how to contact Epson support for assistance, including required details.
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