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IBM Manuals
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THINKPAD W500
Service and troubleshooting manual
IBM THINKPAD W500 Service And Troubleshooting Manual
Service guide
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
Read this First
Chapter 1. Finding Information
This Guide and Other Publications
Finding Information with the Thinkvantage Button
Additional Information for Access Help
Chapter 2. Taking Care of Your Thinkpad Computer
Important Tips
Be Careful about Where and How You Work
Be Gentle with Your Computer
Register Your Computer
Carry Your Computer Properly
Connect the Internal Modem Correctly
Handle Storage Media and Drives Properly
Be Sure Not to Modify Your Computer
Take Care in Setting Passwords
Care for the Fingerprint Reader
Cleaning the Cover of Your Computer
Cleaning Your Computer Keyboard
Cleaning Your Computer Display
Chapter 3. Solving Computer Problems
Frequently Asked Questions
Entering the BIOS Setup Utility
Diagnosing Problems
HDD Diagnostic Program
Diagnosing Problems Using PC-Doctor from the Service Partition
Troubleshooting
Error Messages
Errors Without Messages
Memory Problems
Password Problems
Keyboard Problems
Pointing Device Problems
Sleep (Standby) or Hibernation Problems
Computer Screen Problems
Battery Problems
AC Adapter Problems
Hard Disk Drive (HDD) or Solid State Drive (SSD) Problems
Fingerprint Reader Problems
Startup Problems
Chapter 4. Recovery Options
Introducing Rescue and Recovery
Solid State Drive (SSD)
Restoring the Factory Contents
Recovering Data
Chapter 5. Upgrading and Replacing Devices
Replacing the Battery
Upgrading the Hard Disk Drive or Solid State Drive
Replacing Memory
Chapter 6. Getting Help and Service
Getting Help and Service
Getting Help on the Web
Calling the Customer Support Center
Getting Help Around the World
Worldwide Telephone List
Appendix A. Warranty Information
Types of Warranty Service
Appendix B. Customer Replaceable Units (Crus)
Appendix C. Features and Specifications
Features
Specifications
Appendix D. Notices
Notices
Export Classification Notice
Electronic Emissions Notices
Federal Communications Commission (FCC) Statement
Industry Canada Class B Emission Compliance Statement
Avis de Conformité À la Réglementation D'industrie Canada
European Union EMC Directive Conformance Statement
EU-EMC Directive (2004/108/EC) en 55022 Class B Statement of Compliance
Japanese VCCI Class B Statement
EU WEEE Statements
Notice for Users in the U.S.A
ENERGY STAR Model Information
Notice for Regulatory Information
Trademarks
Index
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®
ThinkPad
T500 and W500
Service and Troubleshooting Guide
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Summarization of Contents
Read this first
Protect yourself from computer heat
Learn how to avoid discomfort or burns from the computer's generated heat.
Protect yourself from AC adapter heat
Avoid skin burns from the heat generated by the AC adapter during use.
Prevent water damage
Keep liquids away from the computer to prevent spills and electrical shock hazards.
Computer Handling and Protection
Protect cables from damage
Route cables properly to prevent damage and tripping hazards.
Protect data when moving
Ensure proper shutdown before moving to prevent data loss or damage.
Handle computer gently
Avoid physical shocks, drops, or excessive pressure on the computer.
Carry computer carefully
Use a quality carrying case for safe transportation of the computer.
Chapter 1. Finding information
Guide and publication overview
Information on this guide, Setup Instructions, Access Help, and Safety.
ThinkVantage button for information
Using the ThinkVantage button for help and system functions.
Additional Access Help information
Details on password reset service and fingerprint reader configuration.
Chapter 2. Taking care of your ThinkPad computer
General computer care tips
Essential advice for maintaining and maximizing the use of your ThinkPad.
Work environment precautions
Precautions regarding environmental conditions and static electricity.
Gentle computer handling
Guidelines for handling the computer to prevent physical damage.
Computer registration benefits
Importance and benefits of registering your computer with Lenovo.
Proper computer carrying
Safe methods for transporting your ThinkPad computer.
Internal modem connection guide
Proper connection of the internal modem to telephone lines.
Storage media and drive handling
Best practices for handling discs, drives, and memory cards.
Avoid computer modification
Warnings against unauthorized modifications or tampering with the computer.
Password setting precautions
Importance of remembering passwords to avoid system issues and data loss.
Fingerprint reader care and cleaning
How to care for the fingerprint reader to ensure proper function and avoid damage.
Cleaning computer exterior
Steps for cleaning the computer's exterior casing using detergent solution.
Cleaning computer keyboard
Method for cleaning the keyboard keys using isopropyl alcohol.
Cleaning computer display
Instructions for cleaning the computer screen safely with a soft cloth.
Chapter 3. Solving computer problems
Frequently asked questions
Answers to common questions about computer usage and troubleshooting.
BIOS Setup Utility access
Steps to access and navigate the BIOS Setup Utility for system configuration.
Diagnosing computer problems
Using PC-Doctor and HDD diagnostic programs for system checks.
HDD diagnostic program
Running HDD diagnostics via the BIOS Setup Utility to identify drive issues.
PC-Doctor from service partition
Diagnosing hardware issues using PC-Doctor without starting the operating system.
Troubleshooting common issues
General troubleshooting guidance and error message resolution.
Error messages and solutions
Lists common error messages and their corresponding solutions.
Errors without specific messages
Troubleshooting steps for issues that do not present specific error codes.
Memory problems troubleshooting
Solutions for issues related to computer memory installation or function.
Password problems solutions
What to do if you forget your computer passwords, including supervisor and HDD passwords.
Keyboard problems troubleshooting
Troubleshooting steps for keyboard malfunctions, including key responsiveness.
Pointing device problems
Solutions for issues with the pointing device, such as scrolling or magnifying glass function.
Sleep/hibernation mode problems
Resolving issues with the computer entering or resuming from sleep and hibernation modes.
Computer screen problems
Troubleshooting display-related issues, including blank screens or distorted images.
Battery problems troubleshooting
Solutions for problems related to the computer's battery charging or operation.
AC adapter problems troubleshooting
Troubleshooting issues with the AC adapter not being recognized or powering the system.
HDD/SSD problems troubleshooting
Solutions for HDD/SSD related issues, including password access and performance.
Fingerprint reader problems
Troubleshooting issues with the fingerprint reader's ability to register or authenticate.
Startup problems troubleshooting
Solutions for issues preventing the operating system from starting up correctly.
Chapter 4. Recovery options
Introducing Rescue and Recovery
Overview of the Rescue and Recovery tool for system recovery and backup.
Solid state drive (SSD) information
Information on using SSDs and their benefits for system performance.
Restoring factory contents
Steps to restore the computer to its original factory state from a partition or discs.
Recovering data
Procedures for recovering data using backups stored on various media.
Chapter 5. Upgrading and replacing devices
Replacing the laptop battery
Step-by-step guide to safely replace the laptop battery.
Upgrading HDD or SSD
Instructions for replacing or upgrading the Hard Disk Drive or Solid State Drive.
Replacing computer memory
Guide on how to install or replace memory modules (SO-DIMM).
Chapter 6. Getting help and service
Support resources overview
Overview of available support resources and services for ThinkPad computers.
Getting help via the Web
Information on accessing support resources and troubleshooting via the Lenovo website.
Contacting the Customer Support Center
How to contact the Lenovo Customer Support Center for technical assistance.
International support information
Information on international warranty service and global support availability.
Worldwide support phone numbers
Contact numbers for customer support centers across different countries and regions.
Appendix A. Warranty information
Types of warranty service
Explains different warranty service options and their coverage periods.
Appendix B. Customer Replaceable Units (CRUs)
Customer Replaceable Units (CRUs)
Details on self-service and optional-service components that users can replace.
Appendix C. Features and Specifications
Computer features overview
Lists the key features of the ThinkPad computer, including processor, memory, and display.
Technical specifications
Provides technical specifications like size, environment, power source, and battery life.
Appendix D. Notices
Legal and general notices
Contains legal notices, disclaimers, patent information, and copyright.
Export classification notice
Information regarding export regulations and classification for the product.
Electronic emissions compliance
Details on compliance with electronic emissions standards like FCC and EU EMC.
FCC compliance statement
FCC compliance information for the digital device, ensuring it meets interference limits.
EU EMC Directive statement
EMC directive compliance statement for the European Union market.
Japanese VCCI Class B statement
VCCI compliance statement for Japan regarding information technology equipment.
ENERGY STAR information
Information on ENERGY STAR compliance and power management features for energy efficiency.
Regulatory information notice
Guidance on how to access the latest regulatory information for the product.
Trademarks and service marks
Lists registered trademarks and service marks of Lenovo and other companies.
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