Troubleshooting - COMPRO U2800F - START UP GUIDE Manual

Troubleshooting

Troubleshooting steps
If you have problem installing or running VideoMate Vista U2800F, please
check the following by step:
1. OS issue: VideoMate Vista U2800F has to work on USB 2.0 interface.
Note only Windows XP SP2 or Vista support USB 2.0. You are welcome
to www.WindowsUpdate.com website for the Service Pack update of
Microsoft.
2. USB 2.0 issue: you need to check your computer has USB 2.0 or not.
Usually you will see "USB 2.0 Root Hub" device in the "Sound, video and
game controllers" section of Windows Device Manager.
3. Driver issue: You should see " VideoMate Vista U2800F " drivers, in the
"Sound, video and game controllers" section of Windows Device Manager.
If these drivers are not there, reinstalling the VideoMate Vista U2800F
drivers can help.
4. Power Issue: VideoMate Vista U2800F takes power from the USB port.
Note: PCMCIA and USB hub won't provide enough power so that you
have to use the kind of PCMCIA and USB hub which has power adapter
included.
Sometimes plugging in another USB port may help. Some motherboards
and notebook's USB ports do not meet the USB standard providing the
standard 5V 500mA power. In these cases, VideoMate Vista U2800F will
not have enough power to work. Please contact computer vendor for the
issue.
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