Troubleshooting - COMPRO U500 - START UP GUIDE Manual

Troubleshooting

Troubleshooting steps
If you have problem installing or running VideoMate U500, please check the
following by step:
1. OS issue: VideoMate U500 has to work on USB 2.0 interface. Note only
Windows XP SP1 or above OS support USB 2.0. You are welcome to
www.WindowsUpdate.com website for the Service Pack update of
Microsoft.
2. USB 2.0 issue: you need to check your computer has USB 2.0 or not.
Usually you will see "USB 2.0 Root Hub" device in the "Sound, video and
game controllers" section of Windows Device Manager.
3. Driver issue: You should
see "VideoMate
drivers, in the "Sound, video
and game
section of Windows Device
Manager. If these drivers are
not there, uninstalling and
reinstalling the VideoMate
U500 drivers can help.
4. Installation Issue: Make
sure using USB extension
cable to connect VideoMate
U500. Don't connect device
without USB extension cable
in case of breaking USB connector. Also, make sure to plug in TV connect
cable gently.
5. Power Issue: VideoMate U500 takes power from the USB 2.0 port. Note:
PCMCIA and USB hub won't provide enough power so that you have to use
PCMCIA and USB hub with adapter plug-in in order to take power from it.
Sometimes plugging in another USB 2.0 port may help. Some
motherboards and notebook's USB 2.0 ports do not meet the USB standard
providing the standard 5V 500mA power. In these cases, VideoMate U500
will not have enough power to work. Please contact computer vendor for
the issue.
6. No Signal: In order to receive digital
terrestrial TV broadcasts, an antenna is
crucial. Digital terrestrial TV broadcast uses
about the same wave frequencies as analog
U500"
controllers"
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