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SEARCH MENU > When in Trouble > Restoring the settings to the initial state Restoring the settings to the initial state If no sound is heard from one side of the earphones or the earphones cannot be connected to your BLUETOOTH device, restoring the settings of earphones to the initial state may solve the problem.
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When the indicator for L earphone is lighting up, press and hold the L touch sensor area for about 15 seconds. Touch sensor area Release your finger after the L indicator flashes twice. After the indicator has flashed, the L side is restored to the initial state (factory default).
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After few seconds, the indicator on the charging case lights up. When the indicator for R earphone is lightning up, press and hold the R touch sensor area for about 15 seconds. Touch sensor area Release your finger after the R indicator flashes twice. After the indicator has flashed, the R side is restored to the initial state (factory default).
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The L and R indicators light up and the power turns on. After a short while, the L indicator starts to flash quickly and repeatedly. The R indicator flashes twice slowly and repeatedly. The settings are restored to the initial state (factory default). When the L and R indicators flash quickly, the earphones are now ready for device pairing.
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