Logitech G Pro Troubleshooting Manual

Mechanical gaming keyboard, 16.8 million colors rgb backlit keys

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TROUBLESHOOTING GUIDE

Solved - Issue with USB devices after Windows 10 update KB4074588

Logitech is aware of a Microsoft update (OS Build 16299.248) which is reported to affect USB

support on Windows 10 computers.

Support statement from Microsoft

"After installing the February 13, 2018 security update, KB4074588 (OS Build 16299.248),

some USB devices and onboard devices, such as a built-in laptop camera, keyboard or mouse,

may stop working for some users."

If you are using Microsoft Windows 10, (OS Build 16299.248) and are having USB-related

issues. Microsoft has released a new update KB4090913 (OS Build 16299.251) to resolve this

issue.

We recommend you follow Microsoft Support recommendations and install the latest Microsoft

Windows 10 update:

2018kb4090913osbuild16299-251.

This update was released by Microsoft on March 5th in order to address the USB connection

issues and should be downloaded and installed automatically using Windows Update.

For instructions on installing the latest Microsoft update, please see below:



If you have a working keyboard/mouse



If you have a non-working keyboard/mouse

If you have a working keyboard/mouse:

Download

the latest Windows update from Microsoft.

2. If your operating system is 86x-based, click on the second option. If your operating

system is 64x-based, click on the third option.

https://support.microsoft.com/en-gb/help/4090913/march5-

Need help?

Do you have a question about the G Pro and is the answer not in the manual?

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Summary of Contents for Logitech G Pro

Page 1 TROUBLESHOOTING GUIDE Solved - Issue with USB devices after Windows 10 update KB4074588 Logitech is aware of a Microsoft update (OS Build 16299.248) which is reported to affect USB support on Windows 10 computers. Support statement from Microsoft "After installing the February 13, 2018 security update, KB4074588 (OS Build 16299.248), some USB devices and onboard devices, such as a built-in laptop camera, keyboard or mouse, may stop working for some users."...
Page 2 3. Once you have downloaded the update, double-click on the downloaded file and follow the on-screen instructions to complete the update installation. NOTE: If you wish to install the update manually, you can download the 86x and 64x versions of the update from http://www.catalog.update.microsoft.com/Search.aspx?q=KB4090913 If you currently have no working keyboard/mouse:...
Page 3 Try using a Persistent Profile (see answer 28135 for instructions). NOTE: Using a persistent profile will help you determine if the Logitech Gaming Software is working properly.  Make sure the correct .exe file is selected for the game (see answer 28138 for help).
Page 4 You may see a digital signature error when you install Logitech Gaming Software (LGS) on some Windows 7 computers. All recent versions of LGS require the following Microsoft Windows security update to be installed prior to installing LGS:  Security Update for Windows 7 Systems (KB3033929) The security update adds support for SHA-2 driver signing and verification functionality.
Page 5 As of the release of LGS v8.98.234.  007 Nightfire  2002 FIFA World Cup  4X4 Evolution  Act of War  Age of Conan: Hyborian Adventures  Age of Mythology  Agents of Mayhem  Aion  Alien: Isolation ...
Page 6  Battlefield Bad Company 2  Battlefield Hardline  Battlefield Vietnam  BattleZone 2  Beetle Buggin'  Beyond Good & Evil  Bionic Commando - Steam  Bionic Commando (Steam)  Bioshock  BioShock 2 (Multiplayer)  BioShock 2 (Single Player) ...
Page 7  Call of Duty: Modern Warfare 2 (Single Player)  Call of Duty: Modern Warfare 3 (Multi-player)  Call of Duty: Modern Warfare 3 (Single Player)  Call of Duty: World at War (Multiplayer)  Call of Duty: World at War (Single Player) ...
Page 8  Day of Defeat: Source (HL engine)  DCS Black Shark  Dead Island (Steam)  Dead Space 2  Deadly Dozen  Deadspace  Default Profile  Delta Force 2  Descent 3  Desperados 2 Cooper's Revenge  Destiny 2 ...
Page 9  Elite: Dangerous  Emperor RotMK  Emperor's Tomb  Empire Earth 3  Enemy Territory - QUAKE Wars  Enemy Territory- Quake Wars  Enter the Matrix  Escape From Monkey Island  Euro Truck Simulator 2  Eurofighter Typhoon ...
Page 10  Force Commander  Fortnite  Freedom Fighters  Freedom Force  Freedom Force vs. The 3rd Reich  Freespace 2  Frontlines - Fuel of War  FUEL  Galactic Battlegrounds  Garry's Mod  Gas Guzzlers Extreme  Gears of War ...
Page 11  Harry Potter II* COS  Hawken  Heavy Gear 2  Hellgate: London  Heroes of the Storm  Heroes V - Might and Magic  Hidden & Dangerous  Hidden & Dangerous 2  High Heat 2003  High Heat Baseball 2001 ...
Page 12  Lego Star Wars III: The Clone Wars  Lego Universe  Lineage II  Lock On  Lord of the Rings Online  Lord of the Rings: War in the North (Steam)  LOTR Battle for Middle Earth  Mad Max ...
Page 13  Mobile 1 Rally  Monaco Grand Prix 2  Monopoly Tycoon  Monster Truck Madness 2  Morrowind  Mortal Kombat 4  Moto Racer 3  Motocross Madness 2  MS Baseball 2001  MS Flight Simulator 2004 ...
Page 14  Pirates of the Burning Sea  Pirates!  Planetside  Planetside 2 PLAYERUNKNOWN’S BATTLEGROUNDS   Pod Racer  Portal (HL2 engine)  Portal 2  Powerslide  Prey  Prey (2017)  Prince Caspian - Chronicles of Narnia ...
Page 15  Rift  Rise of Legends  Rise of Nations  Rise of Nations: Thrones and Patriots  Rogue Spear  Rogue Squadron 3D  Roller Coaster Tycoon  Rome Total War  Rubies of Eventide  Rust  Rusty Hearts ...
Page 16  Star Wars Battlefront  Star Wars Battlefront 2  Star Wars: Battlefront II  Star Wars Empire at War  Star Wars Galaxies  Star Wars The Clone Wars Republic Heroes (Steam Edition)  Star Wars: Battlefront  Starcraft ...
Page 17  The Settlers - Rise of an Empire  The Sims 1024  The Sims 2  The Sims 800  The Sims Medieval  The Sum of All Fears  The Witcher  The Witcher 2  The Witcher 3: Wild Hunt ...
Page 18  Per profile backlighting You can use Logitech Gaming Software (LGS) 8.91.48 and later to customize lighting settings for your keyboard. If you don’t have Logitech Gaming Software, you can get the latest version from the LGS download page. Launch LGS, select your Pro Gaming Keyboard and click the Lighting Settings icon.
Page 19 Lighting modes  Freestyle: Use Freestyle mode to customize the color of any individual key as well as the Game Mode key, Backlight toggle key, G-logo, Caps and Scroll Lock indicators. Pick a stock color or use the color selection wheel create your own. Then, click on the key to which you want to apply the color.
Page 20 To add keys to a zone, select a zone in the Lighting Zones pane and then select a key. You can also use the + button to create additional zones. NOTE: The active zone is indicated by a blue flag in the right side corner of the name. ...
Page 21 Fixed Color — use the color selection wheel to choose a color or create your own custom color. Breathing — select this option to activate a pulsating effect that simulates breathing. You can also configure the breathing effect rate. Click and drag the slider to the right to increase the rate of the breathing effect.
Page 22 Color Cycle — set the speed for how quickly the colors cycle on the keyboard. Color Wave — select this option to set the colors to change horizontally, vertically or from the center out. Use the slider to set the speed at which the color wave cycles.
Page 23  Your Effects: Create and manage your own animated lighting effects. Choose from one of the 16 presets or read Create and manage lighting effects with Logitech Gaming Software to learn how to create your own. Onboard memory The Pro Gaming Keyboard features onboard memory to store lighting effects. This comes in handy if you need to use a computer that does not have LGS installed.
Page 24 Logitech G RGB mechanical gaming keyboards. You can use Logitech Gaming Software (LGS) 8.91.48 and later to create and manage animated lighting effects for Logitech G410, G810, G910 and Pro gaming keyboards. If you do not have LGS, you can download the latest version from Logitech Support.
Page 25 Enable animated lighting effects 1. Make sure your gaming keyboard is securely connected to your computer. 2. Launch Logitech Gaming Software (LGS). 3. Select your gaming keyboard and click on the Lighting Settings (lightbulb icon) at the bottom of the screen.
Page 26 5. In the Effect Selection panel, choose from one of the 16 preset lighting effects or create your own. Refer to the sections Manage animated lighting effects Understanding the Lighting Editor interface to learn more. NOTE: The active lighting effect is indicated with a blue flag. 6.
Page 27 3. The Lighting Editor will appear as a separate window. Refer to the next section, Understanding the Lighting Editor interface to learn more. 4. You can modify existing lighting effects in the Lighting Settings tab. NOTE: Presets cannot be edited, renamed or deleted. Right-click on an effect and choose from: Edit —...
Page 28 NOTE: The colors of the keyframes on the timeline are randomly assigned. They are not representative of the colors used in the effect. 1. Click on Settings (gear icon) and choose one of the following options: Save — saves your progress. Rename —...
Page 29 Import — click to import a lighting effect file (.eft) from a folder of your choosing. Export — click to export the lighting effect to a folder of your choosing. Delete — deletes the animated lighting effect. NOTE: LGS prompts you to confirm before deleting the selected effect. Exit —...
Page 30 NOTE: The play icon becomes a pause icon while previewing the effect. 6. Use the previous and next buttons to cycle through the keyframes on the timeline. 7. Click on the "+" (plus icon) to create a new keyframe at the end of the timeline. Click the "-"...
Page 31 Create and scan for profiles with Logitech Gaming Software Logitech Gaming Software (LGS) includes support for approximately six hundred games as of release 8.91. When you run the software for the first time, it should scan and automatically set up game profiles for you.
Page 32 If you own a game that is not automatically detected by the Scan for New Games feature, you can make a few minor adjustments to set up the profile. For more information, please see Scan For New Games does not detect game in Logitech Gaming Software. Create new profiles If the Scan For New Games list does not contain the game you want, LGS offers the ability to create your own profile.
Page 33 5. Type distinct names for your profile in the Name and Description boxes. 6. Click “+” and use the Windows Explorer window that appears to navigate to and open your executable (.exe) file. NOTE: You can assign multiple executable files to the same LGS profile. 7.
Page 34 You can use the onboard memory to activate lighting effects while playing on a computer that does not have Logitech Gaming Software (LGS) installed. To return to your LGS profile lighting settings, open LGS, select the keyboard and click the Lighting Settings icon.
Page 35 For an explanation of the different Lighting Effects, please see Customize lighting settings on the Pro gaming keyboard with Logitech Gaming Software. User-stored lighting You can use LGS 8.91.48 or later to store one Freestyle or Zones Lighting Mode layout in the keyboard’s memory.
Page 36: Setting A Default Profile
Persistent (overrides all app-specific profiles) Setting a Default Profile Logitech Gaming Software (LGS) comes pre-installed with a Default Profile. LGS uses the Default Profile when no other profile is currently running. You can assign any profile of your choice to be the Default Profile by following the steps below.
Page 37 1. Open the Logitech Gaming Software: Start > All Programs > Logitech > Logitech Gaming Software 8.x 2. Click the glowing G-Keys. 3. Right-click the profile of your choice and select "Set As Default".
Page 38 You can use this to troubleshoot poor profile- performance or to make configuring your gaming mouse simpler. To set a profile as persistent: 1. Open the Logitech Gaming Software: Start > All Programs > Logitech > Logitech Gaming Software 8.x 2. Click the glowing G-Keys.
Page 39 3. Right-click the profile you're having trouble with and select "Set As Persistent". The profile you chose is now set as the Persistent Profile. If you right-click on it in the list, there should be a check mark next to "Set As Persistent". This profile will now act as the active profile whenever an application is launched, overriding any application-specific profile assignments.
Page 40 2. Select "Set As Persistent". The check mark should disappear and this profile will no longer override other profiles. View current profiles in Logitech Gaming Software To see your current gaming profiles in Logitech Gaming Software (LGS) for your gaming mouse, keyboard or headset: 1. Open Logitech Gaming Software 2.
Page 41 To create a new profile for the other game mode: 1. Open the Logitech Gaming Software: Start > All Programs > Logitech > Logitech Gaming Software 8.x 2. Click the glowing G-Keys. 3. Click the down arrow under the "+" and select "Create New Profile."...
Page 42 4. Enter a name that identifies the profile and then click the "…" button by the "Select Game Executable" option. 5. Browse to the directory of the game, select the game .exe and then click Open. NOTE: The game's install location shown below may not be the same as your system. If you're unsure of the location of the correct .exe file, see answer 28138 for help.
Page 43 6. Select the "Copy from an existing profile" check box and then choose the profile that works for the other game mode. 7. Click OK to finish setting up your new profile. NOTE: Profiles may share the same name. In the image above, both BlackOps.exe and BlackOpsMP.exe have the profile name "Call of Duty: Black Ops".
Page 44 In addition to the Windows, Menu and FN keys, you can disable other keys in Game Mode using Logitech Gaming Software (LGS) 8.91.48 and later. If you don’t have Logitech Gaming Software, you can get the latest version from the LGS download page.
Page 45 Enabled keys are shown in blue, and disabled keys are gray. To re-enable a disabled key, click on the key again. You can disable keys in Game Mode for any individual profile.
Page 46 Linking profiles between a G-Series keyboard and gaming mouse using Logitech Gaming Software Logitech Gaming Software (LGS) shares the profiles between your G-Series keyboard and your gaming mouse, so no manual profile linking is needed. Macros and keystrokes you configured for your G-Series keyboard can be assigned to your gaming mouse, and mouse button presses you configured for your gaming mouse can be assigned to your G-Series keyboard.

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