Durablow SH3002-RH Troubleshooting

OBSERVED
PROBLEM
Fireplace fire shuts off
in use.
(If equips ODS - Oxygen
Depletion Sensing)
Fireplace fire shuts off
in use.
Main fire does not light
after pilot is lit.
No voltage output from
Durablow remote
control receiver box
when control is ON.
Durablow remote
control does not
function.
Fireplace fire is ON and
OFF too often or too
slow.
(Thermostat remote
control model only)
Pilot fire can NOT be
ignited by Durablow
remote control.
TROUBLESHOOTING
For all Durablow fireplace remote control kits
POSSIBLE
CAUSE
1. No enough fresh air in room, the ODS
pilot shuts off the entire system.
2. ODS/pilot is partially clogged.
1. Timer is up or schedule is triggered.
2. Receiver box is overheated.
3. *Set Temperature is reached. (if use a
Thermostat remote control model)
4. Power outage or battery low.
1. Inlet gas pressure is too low.
2. Thermopile leads disconnected or
improperly connected.
3. Thermopile damaged.
4. Remote control receiver box wires
disconnected or improperly connected.
5. Pilot fire is OFF accidentally or clogged.
The remote control receiver box does NOT
output a micro-volt voltage by itself (for no
danger of gas leakage). It passes or
no-pass the voltage that is generated by
thermopile (heated by pilot fire).
1. No battery or battery is low.
2. Weak signal. Receiver is obstructed or
covered by metal objects / housing.
3. Out of use distance.
4. Weak Wi-Fi (smart home remote only)
5. Defective device.
1. Temperature "SWING" setting is too
small or too big.
Durablow remote control is not a ignitor, it
acts like a main gas fire ON/OFF switch.
Not used for igniting pilot fire or main fire.
1. Ignitor is damaged or battery low.
2. Millivolt valve is not at INGITE mode.
3. Fireplace IPI control is not working.
REMEDY
1. Open window and/or door for
ventilation.
2. Clean ODS/pilot.
1. Check Timer or Schedule settings.
2. Relocate receiver away from heat.
3. *Check thermostat setting.
4. Check power source, power cord or
replace batteries.
1. Contact local nature gas company.
2. Reconnect thermopile leads.
3. Replace thermopile.
4. Reconnect the wires to TH, TH/TP
terminals of Millivolt valve properly.
5. Ignite pilot fire again, or clean pilot.
1. Turn ON the pilot fire.
2. Reconnect thermopile leads.
3. Replace thermopile.
4. Switch the receiver box to
"REMOTE" mode.
5. Allow more time to have thermopile
heated to generate voltage.
1. Replace batteries in transmitter and
receiver.
2. Relocate receiver.
3. Relocate receiver and transmitter.
4. Relocate receiver or Wi-Fi router.
5. Contact seller for replacement.
1. Find "SWING" setting on
transmitter handset, or Smart Life APP
(Smart Home remote control models),
and reselect appropriate Swing levels:
2
°F(1°C), 4°F(2°C), 6°F(3°C)
1. Ignite pilot fire by built-in fireplace
spark ignitor, or manual torch lighter.
2. Turn/press knob on Millivolt valve to
release gas for pilot fire.
3. Contact original fireplace maker.
(2020.11)