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Related Manuals for Lexus RX 350 2020
Summary of Contents for Lexus RX 350 2020
- Page 1 2020 RX 350 RX 350L WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements 19-TCS-12658 Printed 7/19 0050520WSGRX350...
- Page 2 DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact the Lexus Guest Experience Center at (800) 255-3987.
- Page 3 WELCOME TO THE LEXUS FAMILY Dealership Service Department: From everyone at Lexus, thank you for purchasing one of our vehicles. Your service department is Your Lexus is designed to deliver committed to helping you keep uncompromising luxury and your Lexus performing at its best.
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Page 4: Table Of Contents
Maintenance and Lexus Warranty Coverage........ -
Page 5: Complimentary Services
To Rotate tires • If your vehicle must be kept overnight obtain this service, contact your Lexus at a Lexus dealership for a warranty- Visually inspect brake pads, • dealership. Your complimentary covered condition that requires more... -
Page 6: Roadside Assistance
Lexus technician. Location of vehicle, including If you’re involved in a collision, you • If you’d like to know more about Lexus Services Provided the nearest major intersection want your vehicle to be returned quality-control procedures, ask a... - Page 7 Genuine Lexus dedicated to serving your automotive key code from a restricted-access call the Lexus Guest Experience Parts is to take it to a Lexus dealership. needs. Your complete satisfaction is database. These businesses can also Center at (800) 25-LEXUS Warranty coverage is not dependent our first priority.
- Page 8 2) claims To initiate arbitration, you must you are required to do so prior to to you. It is part of Lexus’ effort to that an air bag failed to deploy or complete an NCDS customer claim...
- Page 9 Lexus will abide by the decision When NCDS receives your request, Arbitrated decisions do not include: with the following information: of the arbitrator(s)? it will be forwarded to the Lexus area Attorney fees Vehicle year, make, model, VIN, • •...
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Page 10: The Lexus Commitment
This excellent be confident — as we are — that warranty coverage demonstrates you’ll enjoy owning your Lexus not only our confidence in Lexus as much as you enjoy driving it. vehicles, but also our commitment to every Lexus customer. We’re... -
Page 11: General Warranty Provisions
Who Is the Warrantor charge for parts and labor. The warrantor for these limited warranties is Lexus, a division of: Parts Replacement Toyota Motor Sales, U.S.A., Inc., Any needed parts replacement will a California corporation, be made using new or remanufactured P.O. -
Page 12: New Vehicle Limited Warranty
Front-Wheel-Drive System the exceptions indicated under “What Abuse or negligence • part supplied by Lexus, subject to the Drive shaft, axle, hub, bearings, Is Not Covered” on pages 19–20. Misuse — for example, •... -
Page 13: Dispute Resolution
Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail Your Warranties in Detail... -
Page 14: Federal Emission Control Warranty
Air fuel ratio feedback • Emission Defect Warranty established vehicle inspection and caused by: control system maintenance (I/M) programs Lexus warrants that your vehicle: The use of replacement parts • to encourage proper vehicle Cold-start enrichment system • Was designed, built and •... -
Page 15: Maintenance
• Fuel filler cap • in the Owner’s Manual and this guide. your vehicle’s emission control and mounting hardware Lexus will not deny a warranty claim systems, Lexus recommends the Fuel tank • Malfunction indicator • solely because you do not have... - Page 16 Delaware, Maine, Maryland, required by Lexus prior to the sale furnished with the vehicle is solely Massachusetts, New Jersey, of the vehicle as set forth in Lexus’ that of the manufacturer. New York, Oregon, Pennsylvania, current pre-delivery service manual. Rhode Island, Vermont and...
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Page 17: California Emission Control Warranty
The California Air Resources Board miles, whichever occurs first: of the required maintenance indicated Vehicles equipped with a (CARB) and Lexus are pleased to in the Owner’s Manual and this guide. If your vehicle fails a smog-check • California Certified Emission... -
Page 18: Parts List: Long-Term Emission Defect Warranty
The parts listed here are covered • in the Owner’s Manual and this guide. for seven years or 70,000 miles Lexus will not deny a warranty claim The use of replacement parts • Ignition System from the vehicle’s in-service... - Page 19 IF YOU HAVE A SMOG-CHECK TEST QUESTIONS To ensure optimum performance If a Lexus dealership is unable to and maintain the quality built into If your vehicle fails a smog-check complete repairs on your vehicle If you have questions or concerns your vehicle’s emission control...
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Page 20: Operation And Maintenance
However, vehicle when you take it to a Lexus Toyo Tire U.S.A. Corporation damage or failures caused by dealership. Plus, a Lexus dealership P.O. Box 6052... -
Page 21: By Geographic Region
However, warranty coverage is not towing assistance. You do not have at (800) 255-3987. dependent upon the use of any to pay for towing to the nearest Lexus particular brand of replacement parts. Maintenance and repairs not dealership if your vehicle is inoperable... -
Page 22: Introduction
Lexus. It can also enhance the engine oil and oil filter. Failure multiplied by Lexus’ recommended your vehicle’s resale value. This to do so can cause oil starvation time allowance for the repair. -
Page 23: Maintenance And Lexus Warranty Coverage
MAINTENANCE AND LEXUS WARR ANTY COVERAGE LEXUS DEALERSHIP SERVICE Maintaining your vehicle according However, damage or failures caused To ensure that your vehicle Additionally, when you have your to the recommendations in this by improper maintenance or repairs receives first-quality service and... -
Page 24: General Maintenance And Regular Use
GENERAL MAINTENANCE AND REGUL AR USE In addition to scheduled maintenance, After a Car Wash When Cleaning the Interior When Cleaning the Exterior your Lexus requires ongoing general Check installation of driver’s Remove dirt and dust with a Working from top to bottom, •... -
Page 25: Scheduled Maintenance Log
Inspect and adjust all fluid levels • maintenance service. Programming and oil filter every six months six months. Program Lexus Personalized of some Lexus Personal ized Settings • or 5,000 miles. Even when Settings, if requested requires special equipment and may the oil maintenance reminder... - Page 26 10,000 Miles included in this service. See the “12 Months or 10,000 Miles” Lexus also provides your second chart on page 48. scheduled maintenance service at no charge. The service is performed at 12 months or 10,000 miles, whichever occurs first.
- Page 27 This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. This service is complimentary when performed by an authorized Lexus dealership. Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first.
- Page 28 SCHEDULED MAINTENANCE LOG SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles 30 Months or 25,000 Miles 36 Months or 30,000 Miles ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❏ Replace Smart Key battery (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only)
- Page 29 SCHEDULED MAINTENANCE LOG SCHEDULED MAINTENANCE LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles 54 Months or 45,000 Miles ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ Inspect and adjust all fluid levels...
- Page 30 SCHEDULED MAINTENANCE LOG SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles 60 Months or 50,000 Miles 66 Months or 55,000 Miles 66 Months or 55,000 Miles 72 Months or 60,000 Miles 72 Months or 60,000 Miles ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❏ Rotate tires...
- Page 31 SCHEDULED MAINTENANCE LOG SCHEDULED MAINTENANCE LOG 78 Months or 65,000 Miles 84 Months or 70,000 Miles 90 Months or 75,000 Miles ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ Inspect and adjust all fluid levels...
- Page 32 SCHEDULED MAINTENANCE LOG SCHEDULED MAINTENANCE LOG 96 Months or 80,000 Miles 102 Months or 85,000 Miles 108 Months or 90,000 Miles ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❏ Rotate tires ❑ Add EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ Visually inspect brake pads, calipers...
- Page 33 SCHEDULED MAINTENANCE LOG SCHEDULED MAINTENANCE LOG 114 Months or 95,000 Miles 120 Months or 100,000 Miles 126 Months or 105,000 Miles ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ Inspect and adjust all fluid levels...
- Page 34 SCHEDULED MAINTENANCE LOG SCHEDULED MAINTENANCE LOG 132 Months or 110,000 Miles 138 Months or 115,000 Miles 144 Months or 120,000 Miles ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❏ Rotate tires (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only)
- Page 35 SCHEDULED MAINTENANCE LOG SCHEDULED MAINTENANCE LOG 150 Months or 125,000 Miles 156 Months or 130,000 Miles 162 Months or 135,000 Miles ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ Inspect and adjust all fluid levels...
- Page 36 SCHEDULED MAINTENANCE LOG SCHEDULED MAINTENANCE LOG 168 Months or 140,000 Miles 174 Months or 145,000 Miles 180 Months or 150,000 Miles ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❑ Add EFI fuel tank additive ❏ Rotate tires (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only)
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Page 37: Explanation Of Maintenance Items
Replace using fluid type specified in your Check for correct oil level and Lexus Genuine floor mats. only by a qualified technician. Owner’s Manual. A qualified technician inspect each differential component Always properly secure •... - Page 38 SAE 0W-20 at the Visually inspect for corrosion, equipped (see your Owner’s Manual). hybrid organic acid technology next oil change. See your Lexus damage, cracks, and loose or leaking A qualified technician should perform (i.e., a combination of low dealer for oil specifically formulated connections.
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Page 39: Vehicle Identification
Lexus service and repair publications. Selling dealership Tire-Pressure Warning Sensors A tire-pressure sensor is mounted on Vacuum Pump for each full-size wheel. - Page 40 Lexus Personalized Settings ........
- Page 41 Tire-pressure warning sensors ..........72 Tires, warranty coverage .
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