Lenovo ThinkPad E14 Gen 7 User Manual
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Lenovo ThinkPad E14 Gen 7 User Manual

Lenovo ThinkPad E14 Gen 7 User Manual

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ThinkPad E14 Gen 7 and ThinkPad E16 Gen 3

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Summary of Contents for Lenovo ThinkPad E14 Gen 7

  • Page 1 User Guide ThinkPad E14 Gen 7 and ThinkPad E16 Gen 3...
  • Page 2 Generic Safety and Compliance Notices First Edition (April 2025) © Copyright Lenovo 2025. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    Chapter 3. Explore your computer . . 25 Chapter 6. Frequently asked Lenovo apps ....questions....45 Lenovo Commercial Vantage .
  • Page 4 The power button does not work ..Call Lenovo ....Windows login error ...
  • Page 5 Appendix D. Notices and Speaker assembly ... . 107 trademarks ....117 © Copyright Lenovo 2025...
  • Page 6 User Guide...

  • Page 7: Discover Your Lenovo Notebook

    Discover your Lenovo notebook ® Thank you for choosing a Lenovo notebook! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product.
  • Page 8 User Guide...

  • Page 9: Chapter 1. Meet Your Computer

    Chapter 1. Meet your computer This chapter introduces the appearance, features and specifications of your computer. Front view Have a quick glance at the front view of your computer. ThinkPad E14 Gen 7 Description Description Item Item Microphone Infrared camera / Camera...
  • Page 10 Description Description Item Item ® Power button with fingerprint reader* TrackPoint pointing stick Speaker TrackPoint Three Buttons Trackpad * for selected models ThinkPad E16 Gen 3 User Guide...
  • Page 11 Description Description Item Item Microphone Infrared camera / Camera Webcam privacy shutter Touch screen* ® Power button with fingerprint reader* TrackPoint pointing stick Trackpad TrackPoint Three Buttons Webcam privacy shutter Slide the webcam privacy shutter to cover or uncover the camera lens. It is designed to protect your privacy. Important information Your computer contains magnets.

  • Page 12: Side View

    Side view Have a quick glance at ports on both sides of your computer. Intel models Description Description Item Item Security slot HDMI™ connector ® USB-C power connector (USB 20Gbps) Ethernet connector USB-C power connector (Thunderbolt™ USB-A connector (USB 5Gbps) USB-A connector (USB 10Gbps, Always On USB) Audio connector...
  • Page 13 AMD models Description Description Item Item Security slot HDMI™ connector USB-C power connector (USB 5Gbps) Ethernet connector USB-A connector (USB 5Gbps) USB-C power connector (USB4 40Gbps) USB-A connector (USB 10Gbps, Always On USB) Audio connector Note: For more information about the USB connector name update, see Appendix C “Notice for USB connector name update”...

  • Page 14: Bottom View

    • “Charge the computer with ac power” on page 33 • “USB specifications” on page 8 • “Lock the computer” on page 37 Bottom view Have a quick glance at the bottom part of your computer. ThinkPad E14 Gen 7 ThinkPad E16 Gen 3 Description Description Item...
  • Page 15 Step 3. Connect your computer to ac power and then turn on your computer. If your computer is still no response, you can call Lenovo Customer Support Center to get further help. CAUTION: When the computer is operating, it should be placed on a hard and flat surface with its bottom area not in contact with user’s bare skin.

  • Page 16: Features And Specifications

    • Audio by Harman • Color display with In-Plane Switching (IPS) technology • Display ratio: 16:10 • Display resolution: – ThinkPad E14 Gen 7: – 2880 x 1800 pixels Display – 1920 x 1200 pixels – ThinkPad E16 Gen 3: –...
  • Page 17 • Connect to USB-C accessories to help expand your computer • USB-C connector (USB 10Gbps) functionality. To purchase USB-C accessories, go to https:// www.lenovo.com/accessories • USB-C connector (Thunderbolt 3) • USB-C connector (Thunderbolt 4) • USB-C connector (USB4 40Gbps) • USB-C connector (DP Alt mode DP 2.1)
  • Page 18 User Guide...

  • Page 19: Chapter 2. Get Started With Your Computer

    • “Check the battery status” on page 32 • “Charge the computer with ac power” on page 33 Complete the operating system setup Before exploring your computer, you need to complete the operating system setup. The setup includes but is not limited to: © Copyright Lenovo 2025...

  • Page 20: Access Networks

    • Select the country or region. • Connect to an available network. • Accept the license agreement. • Create a Microsoft account or log in with your Microsoft account. • Set up your password, fingerprint, or facial recognition as preferred. •...

  • Page 21: Turn On Airplane Mode

    Print screen. Open Snipping Tool. ® Open Microsoft Phone Link. Launch Lenovo AI Now. Notes: • This app is available in some countries and regions. • The function varies by countries or regions. Chapter 2 Get started with your computer...

  • Page 22: Use The Trackpoint Pointing Device

    You can customize keyboard settings in Vantage app. To customize detailed settings, open the Vantage app, and then click Device ➙ Input & Accessories. For more keyboard shortcuts, go to https://support.lenovo.com/solutions/windows-support Use the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.
  • Page 23 TrackPoint pointing stick Use your finger to apply pressure to the pointing-stick nonslip cap (hereafter referred to as the red cap) in any direction parallel to the keyboard. The pointer on the screen moves accordingly. The higher the pressure applied, the faster the pointer moves. TrackPoint Three Buttons TrackPoint left button and TrackPoint right button correspond to the left and right buttons on a traditional mouse.

  • Page 24: Use The Trackpad

    Use the Trackpad You can use the Trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. It is ideal for you to use for occasions with high portability requirements, for example, business trips. Description Description Item Item Right-click zone...
  • Page 25 • Some gestures are not available if the last action was done from the TrackPoint pointing device. • Some gestures are only available when you are using certain apps. • If the Trackpad surface is stained with oil, turn off the computer first. Then, gently wipe the Trackpad surface with a soft and lint-free cloth moistened with lukewarm water or computer cleaner.
  • Page 26 To do this Gesture Two fingers pinch in. Zoom out. Two fingers slide horizontally or vertically. Scroll through items. Three-and-four-finger touch gestures To do this Gesture Three fingers tap once. Open search window. Four fingers tap once. Open notification center. Three- or four-finger swipes up.

  • Page 27: Use The Touch Screen (For Selected Models)

    To do this Gesture Three- or four-finger swipes down. Show the desktop. Three- or four-finger swipes left or right. Switch between open apps or windows. Disable the Trackpad The Trackpad is enabled by default. To disable the device: Step 1. Open the Start menu, and then click Settings ➙...
  • Page 28 One-finger touch gesture To do this Gesture Tap and hold. Open a shortcut menu. Swipe from the left. Open the widget panel. Swipe from the right. Open notification center. Two-finger touch gesture To do this Gesture Move two fingers towards. Zoom out.
  • Page 29 Three-and-four-finger touch gesture To do this Gesture Swipe with three fingers up. Show all open windows. Swipe with three fingers down. Show the desktop. Swipe with three fingers to the left or right. Switch apps. Swipe with four fingers to the left or right. Switch desktops.

  • Page 30: Connect To An External Display

    Step 7. If the touch screen still cannot work normally, the touch screen might get damaged. You can call Lenovo Customer Support Center to get further help. Connect to an external display Connect your computer to a projector or a monitor to give presentations or expand your workspace.

  • Page 31: Connect To A Wireless Display

    Depending on your computer models, your computer supports either of the following: • For Intel models, the HDMI connector supports the HDMI 2.1 (up to 4K/60Hz) standard. Connect to a compatible digital audio device or video monitor, such as an HDTV. •...
  • Page 32 User Guide...

  • Page 33: Chapter 3. Explore Your Computer

    • PC Assistant: Set up and optimize your computer. It provides smart setup features and can connect you to timely Lenovo services. For example, you can ask AI Now to help turn on Eye Care mode or find the nearest service center.

  • Page 34: Lenovo Smart Connect

    Notes: • To quickly chat with Lenovo AI Now, you can launch the AI Now mini window by pressing Ctrl+Q. • Lenovo AI Now makes periodic updates to keep bringing the latest AI technologies to you and improving your experience. The description of features might be different from that on your actual user interface. For the latest information about Lenovo AI Now, go to https://support.lenovo.com/solutions/lenovo-ai-...
  • Page 35 • App streaming: Stream apps from your phone or tablet to the computer. • Webcam: Make video calls using the camera of your phone or tablet. Note: Select the correct camera option in the meeting app to use the webcam. •...

  • Page 36: Lenovo Smart Meeting

    Lenovo Smart Meeting Lenovo Smart Meeting is a video conferencing app for working scenarios. It integrates multiple features to help enhance your professional image, protect your privacy, and reduce power consumption.

  • Page 37: Trackpoint Quick Menu

    • The available features vary depending on the computer model. • Lenovo Smart Meeting makes periodic feature updates to keep improving your experience with your computer. The description described here might be different from that on your actual user interface.
  • Page 38 Step 1. Click the flyout and click ADVANCED SETTINGS. Step 2. Select Single-tapping under TrackPoint Quick Menu Launch. The TrackPoint Quick Menu is enabled by default. Press Fn+G to disable or enable the tapping gesture. When disabled, it cannot be launched by tapping the TrackPoint pointing stick. Use the TrackPoint Quick Menu You can click the edit button to rearrange the features in the preview panel, or drag and drop the features...

  • Page 39: Copilot In Windows

    You can suppress your own background noise and the noise from other meeting participants. – Off: Disable noise suppression. – Low: Suppress low-level background noise. – High: Suppress all non-speech background noise. Note: The feature does not work when Dolby Voice is off. Click the link in NOISE SUPPRESSION to help you enable it.

  • Page 40: Switch Among Modes

    Mode Recommended scenario • You want the computer to be quieter and cooler. Best power efficiency • You want to maximize the battery life. • You plan to frequently switch between different computer tasks over a period time. Balanced • You prefer to balance device performance with temperature and fan noise.

  • Page 41: Charge The Computer With Ac Power

    Note: Some models might not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...

  • Page 42: Charge Your Computer With P-To-P 2.0 Charging Function

    Charge your computer with P-to-P 2.0 charging function Both USB-C connectors (Thunderbolt 4) on the computer feature the Lenovo-unique P-to-P 2.0 (Peer to Peer 2.0) charging function. Note: The actual charging speed of your computer depends on many factors, such as the remaining battery power of the computers, the wattage of the ac power adapter, and whether you are using the computers.
  • Page 43 Conventional pair This topic helps you connect to a Bluetooth device by conventional pair. Step 1. Type Bluetooth in the Windows search box and then press Enter. Step 2. Turn on both the Bluetooth on your computer and the Bluetooth device. Make sure the device is discoverable.
  • Page 44 User Guide...

  • Page 45: Copyright Lenovo 2025

    Note: The slot supports cable locks that conform to the Kensington ManoSaver lock standards using Cleat™ locking technology. You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo is not responsible for the locking device and security feature. You can purchase the cable locks at https://smartfind.lenovo.com Log in with fingerprint recognition The fingerprint reader is integrated with the power button.

  • Page 46: Log In With Facial Recognition (For Selected Models)

    However, there is no guarantee that all data is saved in any situation. To check the type of your M.2 solid-state drive: Step 1. Restart the computer. When the logo screen is displayed, press F10 to enter the Lenovo diagnostics window. Step 2.

  • Page 47: Uefi Bios Passwords

    Step 3. Locate the Device Type section to check the information. UEFI BIOS passwords You can set passwords in UEFI (Unified Extensible Firmware Interface) BIOS (Basic Input/Output System) to strengthen the security of your computer. Password types You can set a power-on password, supervisor password, system management password, or NVMe password in UEFI BIOS to prevent unauthorized access to your computer.

  • Page 48: Set, Change, Or Remove A Password

    In the Changes have been saved window, press Enter. Step 6. Press F10 to save changes and exit the UEFI BIOS menu. If you have not set a supervisor password or a system management password, contact a Lenovo-authorized service provider to have the power-on password removed. User Guide...

  • Page 49: Associate Your Fingerprints With Passwords (For Selected Models)

    Lenovo-authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself. To check whether the storage drive is a CRU and the relevant replacement procedure, see “CRU list”...

  • Page 50: Fido (Fast Identity Online) Authentication

    FIDO (Fast Identity Online) authentication Your computer supports FIDO (Fast Identity Online) authentication feature. This feature works as an alternative to password-based authentication to achieve passwordless authentication. This feature only works when a power-on password is set in UEFI BIOS and the FIDO2 USB device is registered in ThinkShield™...

  • Page 51: Chapter 5. Configure Advanced Settings

    Note: The Lenovo BIOS Simulator Center makes periodic updates of the settings. The UEFI BIOS simulator interface and description of settings might be different from that on your actual user interface. Customize BIOS Defaults The feature provides a solution to backup your preferred BIOS Setup settings.

  • Page 52: Detect Memory Retraining (For Intel Models Only)

    Step 2. Select Restart ➙ Save Custom Defaults. Step 3. Click Yes to save the settings configuration you customized. Load the customized settings configuration Follow the instructions to load the customized settings configuration. Step 1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu. Step 2.

  • Page 53: Chapter 6. Frequently Asked Questions

    Scroll down to the bottom. Click Get help and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 54: Mouse Problems

    For more solutions to audio problems, go to https://support.lenovo.com/solutions/ht501860 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 55: Keyboard Problems

    Keyboard problems My keyboard does not work Problem: What should I do if my keyboard does not work? Solution: If your keyboard does not work or types wrong characters, try the following solutions one by one to troubleshoot and fix the issue: 1.

  • Page 56: My Keyboard Backlight Does Not Work

    If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist My keyboard backlight does not work Problem: What should I do if my keyboard backlight does not work?

  • Page 57: My Computer Battery Icon Disappears

    5. Update UEFI BIOS to the latest version. For details, refer to “UEFI BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 58: My Computer Has No Power

    Select Diagnostics or Lenovo Diagnostics and run a battery test to check for hardware issues. c. Follow on-screen instructions to fix the issue. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 59: Display Problems

    2. In the search box of the Get Help app, type troubleshoot BSOD error. 3. Follow the guided walkthrough. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 60: The External Display Does Not Work

    4) In the popup window, select Uninstall. 5) If you're asked to confirm your choice, select Yes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 61: The Display Remains Dim

    Right-click the display driver and select Properties. d. Under Driver, select Roll Back Driver and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 62: Fingerprint Reader Problems

    Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 63: Fingerprint Recognition Error

    5) Restart your computer. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 64: Fingerprint Enrollment Error

    Note: During the enrollment, it is recommended that you follow the on-screen instructions to enroll the full image of your fingerprint. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 65: My Touchpad Or Trackpad Responds Slowly

    Right-click the touchpad, and select Properties. d. Under Driver, select Roll Back Driver and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 66: Touch Screen Problems

    Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu. b. Select Config ➙ Keyboard/Mouse, then turn on the TrackPoint switch. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 67: Fan Problems

    Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 68: My Computer Fan Runs Constantly

    Type task manager in the Windows search box and press Enter. b. Terminate power-consuming applications or processes that are not in use. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 69: Docking Station Problems

    Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 70: Hinge Problems

    3. If the issue is still not fixed, update the UEFI BIOS to the latest version. For details, refer to “UEFI BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 71: Usb Problems

    3. Update Lenovo Pen Settings, an app preinstalled on your computer, and ensure that your pen has paired to your computer through Bluetooth. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 72: Create A Recovery Drive

    4. Click Restore to and choose a new location to save the files. • Recover data by using a reliable USB data recovery tool. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 73: Bluetooth Connection Problems

    2. Update your Windows operating system to 23H2 or later version. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 74: Network Connection Problems

    If Windows does not reinstall the driver automatically, open device manager and click Action ➙ Scan for hardware changes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 75: Power Charging Problems

    8. Contact your Internet service provider to check if there are any issues with your internet plan or connection. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 76: My Built-In Battery Cannot Be Charged

    If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist My built-in battery cannot be charged Problem: What shoud I do if my built-in battery cannot be charged?

  • Page 77: My Computer Starts Up Slowly

    2. If you are using a power strip or surge protector, ensure it is turned on and working. 3. Press the power button to turn on your computer again. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 78: My Computer Gets Stuck In Sleep Or Hibernate Mode

    2. Check the power button on your computer and if it is a customer replaceable unit, replace it when necessary. For details, refer to the part replacement information in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 79: The Power Button Does Not Work

    For details, refer to the part replacement information in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 80: No Bootable Device" Error

    Get the latest updates from the Windows Update. For details, go to https://support.microsoft.com/ windows_update c. Restart your computer. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist “no bootable device” error Problem: What should I do if my computer displays a “no bootable device”...

  • Page 81: Performance Problems

    • If your computer uses UEFI boot mode, the USB drive should be formatted with FAT32. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 82: My Computer Responds Slowly

    Depending on your specific situation, you can choose from different recovery options. For details, go to https://support.microsoft.com/windows_recovery 12. Use memory module(s) with higher speed. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 83: Security Problems

    3. Ensure that all internal hardware components such as memory and graphics card are properly connected. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 84: Password Problems

    1. Type Sign-in options in the Windows search box and press Enter. 2. Select Password ➙ Change and follow on-screen instructions to change the password. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 85: Os Problems

    For more details, go to https://support.microsoft.com/windows/finding-your-bitlocker-recovery-key-in-windows If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 86: Windows Operating System Installation Error

    6. Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 87: Windows Operating System Upgrading Error

    4. Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 88: Windows Operating System Recovery Error

    You suspect your device has been infected. Use installation media to reinstall Windows operating system. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 89: Driver Problems

    If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Driver problems Update or install the latest device driver Problem: How to update or install the latest device driver? Solution: Download the latest driver for a component when you notice poor performance from that component or when you install a new component.

  • Page 90: Driver Installation Error

    1. Restart your computer. 2. Reinstall the driver. Find general solutions, go to https://support.lenovo.com/solutions/HT105331 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist User Guide...

  • Page 91: Uefi Bios Problems

    2. If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 92: Reset System To Factory Defaults

    33% to 65% LED indicators on Esc, F1 and F4 blink simultaneously 66% to 100% If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 93: External Storage Device Is Not Recognized

    If the solid-state drive firmware update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 94: Storage Device Read/Write Error

    If the solid-state drive firmware update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...

  • Page 95: Recover My Computer

    If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Recover my computer Problem: How to recover my computer? Solution: To recover your computer, try the following solutions one by one:: 1.
  • Page 96 IMEI number. • Parts lookup and purchase: . You can find service parts by serial https://support.lenovo.com/parts-lookup number or machine type. • Lenovo BIOS Simulation Center: https://download.lenovo.com/bsco/index.html . You can explore the BIOS settings of your device. • Additional services purchase: .
  • Page 97 – Type get help in the Windows search box – Use Windows Search – Microsoft Support Web site: https://support.microsoft.com • Reset or restore Windows – Use Lenovo recovery options: https://support.lenovo.com/HowToCreateLenovoRecovery – Use Windows recovery options: Go to https://pcsupport.lenovo.com and search by the product name or serial number.
  • Page 98 User Guide...

  • Page 99: Chapter 7. Help And Support

    If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 97. Message Solution The computer turned off because the battery power is low.
  • Page 100 • We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.

  • Page 101: Diagnostics Tool

    (service provider only). Diagnostics tool This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.

  • Page 102: Hardware Scan

    Lenovo Service Bridge. Lenovo Service Bridge helps to connect your computer with Lenovo diagnosing tools. • Lenovo Support Web site makes periodic updates of the sections to keep improving your experience with your computer. The Web site interface and descriptions of sections might be different from that on your actual interface.

  • Page 103: Lenovo Memory Self Repair (For Intel Models Only)

    Lenovo Memory Self Repair (for Intel models only) Lenovo Memory Self Repair (hereafter referred to as repair tool) enables you to repair memory single-bit or single-row failure with internal redundant resources. It is recommended that you use the repair tool in the following situations: •...

  • Page 104: Call Lenovo

    In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition license downgrade rights. Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the needed information before you contact Lenovo.

  • Page 105: Lenovo Customer Support Center

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
  • Page 106 • https://www.lenovo.com/warranty/llw_02 • https://pcsupport.lenovo.com/warrantylookup User Guide...

  • Page 107: Chapter 8. Cru Replacement

    If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 108: Disable Fast Startup

    For the removal procedure, refer to the built-in battery replacement instructions in this documentation. • For the non-CRUable built-in battery connected to the system board with comb connectors: Call Lenovo Customer Support Center for help. To check whether the built-in battery on your computer is a CRU, see the CRU list in Chapter 8 “CRU replacement”...
  • Page 109 • Pry tool Step 1. Loosen the seven captive screws and remove the base cover assembly as shown below. Note: Prepare a pry tool to release the hooks. • ThinkPad E14 Gen 7 • ThinkPad E16 Gen 3 Chapter 8 CRU replacement...

  • Page 110: Memory Module

    Step 2. Install the base cover assembly in reverse order. If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power adapter and then reconnect it to the computer. Memory module Follow the instructions to replace the memory module. Before you start, read Generic Safety and Compliance Notices Attention: Do not touch the contact edge of the memory module.

  • Page 111: M.2 Solid-State Drive And M.2 Solid-State Drive Bracket

    Step 2. Install the memory module as shown below. M.2 solid-state drive and M.2 solid-state drive bracket Follow the instructions to replace the 2242 M.2 solid-state drive. Before you start, read Generic Safety and Compliance Notices Attention: If you replace a M.2 solid-state drive, you might need to install a new operating system. For details on how to install a new operating system, see “Install a Windows operating system and drivers”...
  • Page 112 • Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep. • Do not apply pressure to the M.2 solid-state drive. • Do not touch the contact edge or circuit board of the M.2 solid-state drive. Otherwise, the M.2 solid-state drive might get damaged.

  • Page 113: Built-In Battery

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery may not be covered by warranty.
  • Page 114 • If the battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substances. Lenovo recommends you use a qualified repair technician or ensure that you carefully follow all instructions provided by Lenovo. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations.

  • Page 115: Speaker Assembly

    Step 2. Before installing the built-in battery, thoroughly check the battery compartment and ensure that there are no foreign or sharp objects that could cause damage to the battery. Step 3. Install the built-in battery in reverse order. When installing: •...
  • Page 116 Step 2. Install the speaker assembly in reverse order. User Guide...

  • Page 117: Appendix A. Compliance Information

    – TP00166B0 for India only Further compliance information related to your product is available at https://www.lenovo.com/compliance Table 1. Korean Minimum Energy Performance Standard (MEPS) value (For ThinkPad E14 Gen 7) Energy efficiency labeling Energy efficiency information Computer type • For Intel Arrow Lake models: 20 Annual power consumption (kWh) •...
  • Page 118 Table 1. Korean Minimum Energy Performance Standard (MEPS) value (For ThinkPad E14 Gen 7) (continued) Energy efficiency labeling Energy efficiency information • For Intel Arrow Lake models: 0.92 Power consumption in sleep mode (W) • For Intel Raptor Lake Refresh models: 0.91 •...

  • Page 119: Operating Environment

    The following illustration shows the antenna locations on your computer: Wireless LAN antenna Operating environment This section provides information about the operating environment of your computer. Maximum altitude (without pressurization) 3048 m (10 000 ft) Temperature • Operating: 5°C to 35°C (41°F to 95°F) •...
  • Page 120 User Guide...

  • Page 121: Appendix B. Accessibility Features

    Appendix B. Accessibility features Lenovo is committed to making information technology accessible to everyone, including individuals with hearing, vision, mobility, cognitive, or speech disabilities. To get the most up-to-date and detailed accessibility features information for the product, go to https://support.lenovo.com/docs/product_accessibility_ features ©...
  • Page 122 User Guide...

  • Page 123: Appendix C. Notice For Usb Connector Name Update

    Appendix C. Notice for USB connector name update The USB Implementers Forum published a revision of the guideline for USB connector names in September, 2022. Lenovo follows the revised guideline and updates USB connector names accordingly. You can refer to the table below for naming update details.
  • Page 124 User Guide...

  • Page 125: Appendix D. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 126 Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.

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