21JN, 21JQ, 21JT, and 21JU ThinkPad R14 Gen 5 21JM ThinkPad E14 Gen 5, ThinkPad R14 Gen 5 and ThinkPad E16 Gen 1 might be shipped with different ® microprocessors, namely Intel and Advanced Micro Devices (AMD). Hereby Intel models and AMD models are used to distinguish computer models with different microprocessors.
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This practice ensures correct grounding of the units. • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. – Send another person to get medical aid. ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-ThinkPad / non-Lenovo alterations. Use good judgment as to the safety of any non-ThinkPad / non-Lenovo alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
The safety notices in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese DANGER DANGER ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
– “FRU identification” on page 20 Important: • Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: https://pcsupport.lenovo.com/supportphonelist...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Run quick test programs to troubleshoot and resolve computer problems, especially when the computer does not have the Vantage app installed. To download and install a quick test program, go to https://www.lenovo.com/diags , and follow the instructions on the Web site.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic program enables you to view system information and test some hardware devices in your computer, such as memory, storage devices, the LCD, and system board buses.
Checking the built-in battery and operational charging This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized manufacturer. The system does not support unauthorized batteries or batteries designed for other systems.
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When the latest maintenance diskette and the system program service diskette become available, they will be posted on: https://support.lenovo.com Reset or restore Windows To reset or restore Windows, refer to the information below: • Use Lenovo recovery options. 1. Go to https://support.lenovo.com/HowToCreateLenovoRecovery 2. Follow the on-screen instructions. • Use Window recovery options.
The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.
Lenovo cannot reset your passwords or recover data from the storage drive. You can contact a Lenovo authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself.
Hibernation mode In hibernation mode, the following occurs: • The system status, RAM, VRAM, and setup data are stored on the solid-state drive. ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
• The system is powered off. Note: If the computer enters the hibernation mode while it is connected to the dock, do not disconnect it before resuming normal operation. If you do disconnect it and then try to resume normal operation, you will get an error message, and you will have to restart the system.
HDD (HDD0) 3. Replace the system board. 2200 Have the computer serviced. Machine Type and Serial Number are invalid. 2201 Replace the system board. Machine UUID is invalid ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
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Note: We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
• This policy applies to all ThinkPad Notebooks purchased on 1 January, 2008 or later. • Lenovo will not provide warranty replacement if the LCD is within specifications because we cannot guarantee that any replacement LCD will have zero pixel defects.
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Verify that all attached devices are supported by the computer. Verify that the power supply being used at the time of the failure is operating correctly. See “Power system checkout” on page 24. 1. Turn off the computer. 2. Visually check each FRU for damage. Replace any damaged FRU. 3.
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Scroll contents Send system request Open system information Window Enter sleep mode To wake up the computer, press any of the keys. Go to beginning Go to end ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .
Major FRUs and CRUs ThinkPad E14 Gen 5 Chapter 6 Locations...
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Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/ , though additional shipping and handling fees might apply. lenovorecovery ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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Thermal fan assembly (for DIS models) Trackpad cable Trackpad Lenovo factory recovery USB key* Power cord* ac power adapter* Miscellaneous parts kits (see “Miscellaneous parts” on page 53) * for selected models ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
Notes: • Depending on the computer model, your computer might look different from the illustration above. • The Lenovo factory recovery USB key is used to restore the Microsoft Windows operating system. It might not come with the computer, and a user might order it from https://pcsupport.lenovo.com/...
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Camera Module LCD cover assembly eDP cable Hinge kit * for selected models Note: Depending on the computer model, your computer might look different from the illustration above. ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
• Spec Connector and cable guide This topic provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs” on page 47 and “LCD FRUs and CRUs” on page 51.
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Thunderbolt 4 compatible device AMD models: USB-C (3.2 Gen 2) to this connector. connector (external) Always On USB 3.2 Gen 1 Connect USB-compatible devices connector (external) to this connector. ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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Insert the wireless LAN card into this slot. Keyboard connectors (internal) Keyboard assembly cable The keyboard assembly comes with the keyboard assembly cable. Connect one end of the cable to this connector. I/O board connectors ThinkPad E14 Gen 5 Chapter 6 Locations...
Connect the I/O card cable to this connector. connector (internal) Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key. 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
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Note: Only the ECA number is stored in the EEPROM. The machine type of the ECA is assumed to be the same as the machine type of the machine that had the ECA applied to it. 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
Wait three to five minutes to let the computer cool. 1010 Base cover assembly Removal step of the base cover assembly ThinkPad E14 Gen 5 ThinkPad E16 Gen 1 ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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Genuine Microsoft label SN label Country label GEO label ThinkPad E16 Gen 1 Item Item Asset tag label Genuine Microsoft label SN label COA label Country label GEO label ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
1020 Built-in battery DANGER Use only the Lenovo authorized battery specified for the computer. Any other battery could ignite or explode. Important notice for replacing a battery Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.
• Do not apply pressure to the M.2 solid-state drive. • Do not touch the contact edge or circuit board of the M.2 solid-state drive. Otherwise the M.2 solid-state drive might get damaged. ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
• Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive on a soft material, such as cloth, to absorb physical shocks. Removal steps of the M.2 2242 solid-state drive Note: Before installing a new M.2 2242 solid-state drive, ensure that the thermal pad is installed properly. Step Screw (quantity) Color...
• Ensure that the connector is attached firmly. • Ensure that the cable is routed properly. 1060 Wireless LAN card For access, remove this FRU: • “1010 Base cover assembly” on page 62 ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
Removal steps of the wireless LAN card Step Screw (quantity) Color Torque M2 × L0.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Plug the gray cable into the main connector, and the black cable into the auxiliary connector on the card.
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Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component. ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
(1.85 kgf-cm) When installing: Ensure that the screws are installed firmly. 1090 Power button with or without fingerprint reader and fingerprint reader cable For access, remove this FRU: ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
ThinkPad E16 Gen 1 When installing: Ensure that the screws are installed firmly. 1100 Coin-cell battery DANGER Use only the Lenovo authorized battery specified for the computer. Any other battery could ignite or explode. Chapter 8 Removing or replacing a FRU...
• “1020 Built-in battery” on page 65 Removal steps of the trackpad and trackpad cable Note: There might exist a waterproof mylar covering the trackpad, remove the mylar before replacement. ThinkPad E14 Gen 5 ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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Torque Step Screw (quantity) Color M2 × L1.7 mm, flat-head, nylon-coated (7) White 0.147 Nm (1.5 kgf-cm) ThinkPad E16 Gen 1 Chapter 8 Removing or replacing a FRU...
• Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or composite. • Avoid rough handling of any kind. • At every point in the process, be sure not to drop or stack the system board. ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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Note: Input the exact brand name as shown in this table. Product name Machine type (MT) ThinkPad E14 Gen 5 21JR, 21JS, 21JK, and 21JL ThinkPad E16 Gen 1 21JT, 21JU, 21JN, and 21JQ...
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Screw (quantity) Color M2.5 × L6 mm, flat head, nylon-coated (2) Black 0.294 Nm (3 kgf-cm) M2 × L2 mm, flat head, nylon-coated (3) Black 0.181 Nm (1.85 kgf-cm) ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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ThinkPad E16 Gen 1 Note: The new system board does not come with a new M.2 solid-state drive thermal pad, it is suggested that you order an extra thermal pad in case the old thermal pad is damaged during replacement. Chapter 8 Removing or replacing a FRU...
Do not turn off the computer and disconnect the computer from ac power during the whole process. 1130 LCD unit For access, remove this FRU: ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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• “1010 Base cover assembly” on page 62 Removal steps of the LCD unit ThinkPad E14 Gen 5 Step Screw (quantity) Color Torque Black 0.294 Nm M 2.5 × L6 mm, flat-head, nylon-coated (4) (3.0 kgf-cm) Chapter 8 Removing or replacing a FRU...
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Step Screw (quantity) Color Torque M 2.5 × L6 mm, flat-head, nylon-coated (5) Black 0.294 Nm (3.0 kgf-cm) Chapter 8 Removing or replacing a FRU...
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Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
1140 LCD bezel assembly For access, remove these FRUs in order: • “1010 Base cover assembly” on page 62 • “1130 LCD unit” on page 82 Removal steps of the LCD bezel assembly When installing: Ensure that all the latches are attached firmly. Note: After the LCD bezel assembly is removed, if it cannot be used anymore, a new LCD bezel assembly is required for replacement.
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Note: Do not pull the tapes too fast, otherwise, the tapes might snap. 2. Turn over the LCD panel and detach the LCD cable from the LCD panel as shown. ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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Installation steps of LCD panel and elastic adhesive tapes 1. Peel off the release liners from one side of the new elastic adhesive tapes. Apply the tapes to the correct locations. Peel off the release liners from the other side of the tapes. Ensure that the tapes are applied correctly as shown.
• “1130 LCD unit” on page 82 • “1140 LCD bezel assembly” on page 87 • “1150 LCD panel and elastic adhesive tapes” on page 87 Removal steps of the camera ThinkPad E14 Gen 5 ThinkPad E16 Gen 1 Chapter 8 Removing or replacing a FRU...
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When installing: Ensure that the connector is attached firmly. Removal steps of the microphone rubber ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
• “1140 LCD bezel assembly” on page 87 • “1150 LCD panel and elastic adhesive tapes” on page 87 • “1160 LCD hinges” on page 90 Removal steps of the wireless LAN antenna assembly ThinkPad E14 Gen 5 Chapter 8 Removing or replacing a FRU...
• “1130 LCD unit” on page 82 • “1140 LCD bezel assembly” on page 87 • “1160 LCD hinges” on page 90 • “1150 LCD panel and elastic adhesive tapes” on page 87 ThinkPad E14 Gen 5 / ThinkPad E16 Gen 1 Hardware Maintenance Manual...
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• “1170 Camera and microphone rubber(for selected models)” on page 91 • “1190 Wireless LAN antenna assembly (for selected models)” on page 93 Chapter 8 Removing or replacing a FRU...
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Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Trademarks Lenovo, Lenovo logo, ThinkPad, ThinkPad logo, and TrackPoint are trademarks of Lenovo. Intel and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft, Microsoft Teams, and Windows are trademarks of the Microsoft group of companies. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
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