Samsung SCM Compact Instruction Manual
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Samsung SCM Compact Instruction Manual

Samsung SCM Compact Instruction Manual

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SAMSUNG SCM Compact Operation Manual v1.0

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  • Page 1 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 2 SAMSUNG SCM Compact Operation Manual v1.0 ©2010~2016 SAMSUNG Electronics Co., Ltd. All rights reserved. This manual is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to a third party in any form without the prior written consent of SAMSUNG Electronics Co., Ltd.
  • Page 3 SAMSUNG SCM Compact Operation Manual v1.0 INTRODUCTION This Samsung Communication Manager (SCM) Compact Operation Manual describes how to manage, configure and troubleshoot the IPX-S300B. This manual is written based on the version 1.0.0 of the IPX-S300B software. The IPX-S300B is the product model name of the SCM Compact system.
  • Page 4 SAMSUNG SCM Compact Operation Manual v1.0 The following types of paragraphs contain special information that must be carefully read and thoroughly understood. Such information may or may not be enclosed in a rectangular box, separating it from the main text, but is always preceded by an icon and/or a bold title.
  • Page 5 SAMSUNG SCM Compact Operation Manual v1.0 The purpose of the Safety Concerns section is to ensure the safety of users and prevent property damage. Please read this document carefully for proper use. Caution Indication of a general caution Restriction Indication for prohibiting an action for a product...
  • Page 6 SAMSUNG SCM Compact Operation Manual v1.0 WARNING When the operator is running a delete command on a certain user data, the registration information of the terminal is deleted if the user terminal registration is done at the time. Also, when registration is done for the user terminal to be deleted and the line is busy or in progress of handling a call, the registration information of the terminal is deleted.
  • Page 7 SAMSUNG SCM Compact Operation Manual v1.0 TABLE OF CONTENTS CHAPTER 1. CHAPTER 2.
  • Page 8 SAMSUNG SCM Compact Operation Manual v1.0 CHAPTER 3. CHAPTER 4.
  • Page 9 SAMSUNG SCM Compact Operation Manual v1.0 CHAPTER 5.
  • Page 10 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 11 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 12 SAMSUNG SCM Compact Operation Manual v1.0 CHAPTER 6.
  • Page 13 SAMSUNG SCM Compact Operation Manual v1.0 CHAPTER 7.
  • Page 14 SAMSUNG SCM Compact Operation Manual v1.0 CHAPTER 8.

  • Page 15: Table Of Contents

    SAMSUNG SCM Compact Operation Manual v1.0 LIST OF FIGURES Figure 1. IPX-S300B System Architecture ..................16 Figure 2. Internet telephonyn Architecture ..................19 Figure 3. Login window .......................24 Figure 4. SCM Administrator window ..................25 Figure 5. Initial Configuration Screen ..................27 Figure 6. Number Configuration for each User Group ..............29 Figure 7.

  • Page 16: Figure 1. Ipx-S300B System Architecture

    IPX-S300B Introduction CHAPTER 1. The SCM Compact (model name: IPX-S300B) provides an IP-based service platform for using a wide range of applications for communications within an enterprise. It is aimed at the SMB market in existing small-scale hybrid PBXs. The IPX-S300B provides VM/AA and conference functionality as well as trunk/extension and general PBX function in a single box.

  • Page 17: Scm Administrator

    IP Phones IP Phone provides general telephone calls on the IP network. For providing basic calling and supplementary services, IP Phone communicates with IPX-S300B (IPX-S300B) using the SIP protocol (Samsung SIP Extension) that is partially extended from the standard. The following types of IP phones are supported by IPX-S300B.

  • Page 18: Application Server

    SAMSUNG SCM Compact Operation Manual v1.0 Application Server The IPX-S300B provides the following built-in services. VM/AA and conference channels can be expanded by adding optional cards. Music On Hold (MOH) Server MOH provides the music on hold when a call is put on hold and the voice announcement in the case of errors. It also provides an announcement when a call is queued in the embedded ACD server.

  • Page 19: Network Configuration

    SAMSUNG SCM Compact Operation Manual v1.0 Internet Telephony Network Network Configuration IPX-S300B is a system that provides Internet telephony on an IP network. Its installation requires special attention compared to installation of ordinary data systems. Incorrect installation of the Internet telephony system on an IP network may result in IP packet loss, packet delay, jitter, and other problems that can seriously affect the quality of voice calls.

  • Page 20: Network Requirements

    SAMSUNG SCM Compact Operation Manual v1.0 Network Requirements For a reliable Internet telephony service, your IP network must meet the following requirements. Quality of Service (QoS) The following requirements must be met for QoS. Packet loss rate: 0.1 % or less ...
  • Page 21 SAMSUNG SCM Compact Operation Manual v1.0 telephony service. In most cases, IP phones are rarely relocated and therefore unnecessary data generation can be eliminated by keeping the DHCP lease time at one week or longer. Network address translation (NAT) Traversal...
  • Page 22 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 23 SAMSUNG SCM Compact Operation Manual v1.0 Configuring IPX-S300B Server CHAPTER 2. This chapter describes the basic information configuration for using the IPX-S300B system. After configuring the basic information, the system can handle calls for extension lines and trunks, which is a basic feature of the PBX.

  • Page 24: Figure 3. Login Window

    SAMSUNG SCM Compact Operation Manual v1.0 Login When you enter < http://{System IP Address} > or < http://{System IP Address}/admin> into the address bar of your web browser, the login page of SCM Administrator is displayed. If the value of ‘Root URL Owner’ in [Configuration > Miscellaneous > System Options] was changed to ‘pwp’, you should enter <...

  • Page 25: Page Layout

    SAMSUNG SCM Compact Operation Manual v1.0 Enter <http://(WAN IP Address)> or <http://(WAN IP Address)/admin> in the address bar of your web browser. The SCM Administrator login screen appears. If you have changed the Root URL Owner field’s value from ‘admin’ to ‘pwp’ in the [CONFIGURATION >...
  • Page 26 SAMSUNG SCM Compact Operation Manual v1.0 Main Monitor: Provides the menus of SCM Administrator grouped by feature.  Menu Tree: Provides the submenus.  Main Page: Displays the setting page for the functions supported by each menu.  System Viewer: Displays the current status of the system (system name, active/standby, number of alarms ...

  • Page 27: Step 1. Configuring System

    SAMSUNG SCM Compact Operation Manual v1.0 IPX-S300B Configuration Wizard When first time login to the IPX-S300B system with an administrator account, the Configuration Wizard windows will be starting. When click [generate] button after enter the all required data for each of the steps, all data are completed setting for incoming and outgoing call.
  • Page 28 SAMSUNG SCM Compact Operation Manual v1.0 Configuring IPX-S300B system Basic This step can select country and language for IPX-S300B. Entering Activation Key This step can enter the Activation (License) key for IPX-S300Bworking. After input the Activation Key, should click the [Submit] button for applying the system.

  • Page 29: Step 2. Number Configuration

    SAMSUNG SCM Compact Operation Manual v1.0 Step 2. Number Configuration This step can configure the information minimally required such for each user group. For example, the first extension number and the number of all extensions belong to each telephone type, the common access number for the operator and trunk, and an operator group information related with it.
  • Page 30 SAMSUNG SCM Compact Operation Manual v1.0 Making User Group This step can make name and domain of user group, location and service group. Making User Information You can create phone numbers and voicemail for each phone type. The number of phone numbers that can be created is limited to the number defined in the activation key.

  • Page 31: Figure 7. Configuring Sip Trunks And Did

    SAMSUNG SCM Compact Operation Manual v1.0 Step 3. Configuring SIP Trunks and DID Routing You can configure SIP trunks and DID routing table. Figure 7. Configuring SIP Trunks and DID Configuring SIP Trunks This step configures SIP trunks.

  • Page 32: Figure 8. Summary And Confirmation

    SAMSUNG SCM Compact Operation Manual v1.0 Configuring DID Routing This step can make the ring destination number table for DID inbound call from SIP or PSTN trunk. Step 4. Summary and Confirmation This step can show the values input in each previous step. To create a database as is, click the [Generate] button. To change a setting, click the [Previous] button and modify the setting.

  • Page 33: Figure 9. Configuration In Progress

    SAMSUNG SCM Compact Operation Manual v1.0 Step 5. Configuration in Progress This shows the events generated in the system and their results. If an error has occurred in the system, you can click the Retry button, modify the relevant part, and then run the process again.
  • Page 34 SAMSUNG SCM Compact Operation Manual v1.0 Changing All Users Data It is often necessary to change information for many subscribers simultaneously. SCM Administrator allows changing all user’s data at one time. When modifying an Excel file offline, you can modify each field’s information as well as add or delete lists. All changes made to an Excel file can be reflected in the IPX-S300B.

  • Page 35: Figure 10. File Export/Import

    SAMSUNG SCM Compact Operation Manual v1.0 Figure 10. File Export/Import Refresh This feature re-reads data from the system and displays it on the screen. All editing data, such as data you imported previously and data you changed, disappear from the screen.
  • Page 36 SAMSUNG SCM Compact Operation Manual v1.0 Import You can import a list of information which had been exported previously as an Excel file to the system by using the [Import] feature, which must be executed in the following order: 1) In the [Tool > Customer Data Import/Export] menu, click a menu you wish to use.
  • Page 37 SAMSUNG SCM Compact Operation Manual v1.0 Filtering Data on the screen can be viewed selectively using the following options. Customer Data Import/Export The types of information for which you can use the customer data import/export feature are as follows: Department: This is the department information created in the [CONFIGURATION > User Group >...
  • Page 38 SAMSUNG SCM Compact Operation Manual v1.0 Service > Room Information] menu. Hunt Group: This is the Hunt Group Information created in the [CONFIGURATION > Service > Group  Service > Hunt Group] menu. Paging Group: This is the Paging Group Information created in the [CONFIGURATION > Service > Group ...

  • Page 39: Figure 11. Phone Software Upgrade

    Data on the screen can be viewed selectively using the filtering options. Table area Table displays the phone list which is Samsung-Desktop-Phone type. [Upgrade State] column means the upgrade result of the last time. The upgrade state has the following types.
  • Page 40 SAMSUNG SCM Compact Operation Manual v1.0 Phone Setting > Software Upgrade Configuration]. 2) Confirm upgrade: It displays the upgrade phone list and non-upgradable phones are marked with red color. You can set upgrade start time and interval. 3) Confirm Result: SCM Administrator send upgrade message to system and it displays the result. You can see the estimated start time, last time and time-out.

  • Page 41: Figure 12. Multibatch Key Programming

    SAMSUNG SCM Compact Operation Manual v1.0 Multibatch Key Programming SCM Administrator’s multibatch key programming feature allows setting programmable keys of several phones at one time. The multibatch key programming feature can be executed by using the [Tool > Multibatch Key Programming] menu in the top left corner of SCM Administrator.
  • Page 42 SAMSUNG SCM Compact Operation Manual v1.0 Creating information for Individual Users This section describes the procedure for creating information for individual users. The user can be defined single phone user and multi-line user. Single Phone User: The phone has only one extension number. Also this extension number can be used ...

  • Page 43: User Group

    SAMSUNG SCM Compact Operation Manual v1.0 User Group User groups are the most basic units in IPX-S300B, and each user group is classified by its host. User group enables users to use the extension number, even though it is already used in same IPX-S300B.

  • Page 44: Location Information

    SAMSUNG SCM Compact Operation Manual v1.0 Location Information Location refers to the actual location of the user. You can set a different location for each user and endpoint to apply call restrictions between different locations according to the bandwidth, assign preferred Codecs within a location or between specific locations, or select different trunk call paths for locations.

  • Page 45: Service Group

    SAMSUNG SCM Compact Operation Manual v1.0 Service Group A service group is a small unit in a user group and is used for applying different service policies. Related policies include external call restriction policy, per-group class of service settings, and routing plan for service groups.
  • Page 46 SAMSUNG SCM Compact Operation Manual v1.0 Making Single Phone User Single Phone User means general phone user. Phone and User are paired on a 1:1 basis. You can specify the extension number of the phone, the authentication method of the phone, and so on.
  • Page 47 SAMSUNG SCM Compact Operation Manual v1.0...
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  • Page 49 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 50 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 51 SAMSUNG SCM Compact Operation Manual v1.0 Making Multi-Extension Phone Multi-Extension Phone information refers to the user’s physical elements. You can specify the device user type, the extension number of the phone, the authentication method of the phone, and so on. Phone authentication is required when using multi-device, when multiple phones use one extension number.
  • Page 52 SAMSUNG SCM Compact Operation Manual v1.0 When creating a multi-line phone, you can choose whether or not to enter the following information as needed.
  • Page 53 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 54 SAMSUNG SCM Compact Operation Manual v1.0 Making Multi-Phone User Multi-Phone User information refers the user’s logical elements. You can access the basic information, such as the user’s phone number, and various options, including the methods for using the services. IPX-S300B user services are provided based on the settings included in the user information.
  • Page 55 SAMSUNG SCM Compact Operation Manual v1.0...
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  • Page 57: Figure 13. Trunk Call Connection With Ipx-S300B

    SAMSUNG SCM Compact Operation Manual v1.0 Making Individual Trunk information This section describes a process of creating information for trunks. The information shown below are the mandatory requirements for trunk calls, listed in the required order of creation. 1) Route: This is the trunk port information for external connection to ITSP SIP servers, gateways, and other entities that interoperate with IPX-S300B.
  • Page 58 SAMSUNG SCM Compact Operation Manual v1.0 Making Routes A route means a conceptual path connected to an SIP server, a gateway, and other entities interoperating with IPX-S300B. The route includes information on the handling method for outgoing/incoming calls from each external connection endpoint as well as the number translation policy information.
  • Page 59 SAMSUNG SCM Compact Operation Manual v1.0 <Route-SIP Registration>...
  • Page 60 SAMSUNG SCM Compact Operation Manual v1.0 <Route-Additional SIP>...
  • Page 61 SAMSUNG SCM Compact Operation Manual v1.0 <Route-Trunk Service>...
  • Page 62 SAMSUNG SCM Compact Operation Manual v1.0 <Route-Interworking> <Route-Number Translation>...
  • Page 63 SAMSUNG SCM Compact Operation Manual v1.0 Making LCR A Least Cost Route (LCR) is a method of selecting a route when processing outgoing trunk calls. There are three different types of LCR, as shown below. Priority Routing A priority routing allows automatic selection of alternative routes when the default outgoing path becomes unavailable.
  • Page 64 SAMSUNG SCM Compact Operation Manual v1.0 Making Location Based Routing A location based routing allows each location to use its own LCR. Since each location is set with its own LCR, if you have created multiple locations, you must set an LCR for each of the locations. If no LCR is set for a particular location, the location is not allowed to make trunk calls.
  • Page 65 SAMSUNG SCM Compact Operation Manual v1.0 When you input data into a Location Based Routing, some of following items are selected depending on the type of the LCR selected. Time-based Routing A time-based routing sequence contains time conditions so that each service group can use different route sequences according to the conditions.
  • Page 66 SAMSUNG SCM Compact Operation Manual v1.0 When creating an access code, you can enter the following items optionally as needed. Configuring DID Routing Destination of incoming trunk calls depend on the DID number. When entering a DID number, you can use wild cards (entered by *) to enter multiple numbers at a time.
  • Page 67 SAMSUNG SCM Compact Operation Manual v1.0 Step of Call Processing When new call arrives (receive INVITE), IPX-S300B handles the call with below procedures. Distinction of internal or external call 1) When IPX-S300B receives new INVITE, it checks whether this call is coming from internal or external IPX-S300B gets the IP address of caller and compare it with ‘Proxy Server’...
  • Page 68 SAMSUNG SCM Compact Operation Manual v1.0 If there is a number in ‘RPx Destination’ fields in the matched CLI number, the call will be  destined to the number regarding on each Ring Plan. If there is a number in ‘Default Destination’ field, the call will be routed to the default ...
  • Page 69 SAMSUNG SCM Compact Operation Manual v1.0 If Send CLI Number has not been set up, use CLI Number’ in the [CONFIGURATION > User  Group > Service Group] menu as the calling number. If Service Group’s CLI Number has not been set up, use CLI Number’ in the ...

  • Page 70: Basic Configuration

    SAMSUNG SCM Compact Operation Manual v1.0 Cabinet/Slot Configuration CHAPTER 3. This chapter describes how to configure system configuration information necessary for installing and running the IPX- S300B on a cabinet and slot basis. Cabinet/Slot Configuration Configure cabinet information. The key configuration items are as follows: Basic Configuration ...

  • Page 71: Slot Configuration

    SAMSUNG SCM Compact Operation Manual v1.0 <Others> Shows the dial plan used for the option card. (Default: User Group Dial Tone.) Slot Configuration In Slot Configuration, enter slot configuration information that matches the cabinet’s actual configuration.
  • Page 72 SAMSUNG SCM Compact Operation Manual v1.0 Expansion Private Configuration In Expansion Private Configuration, enter private IP information for each ECU.
  • Page 73 SAMSUNG SCM Compact Operation Manual v1.0 Timer In Timer, you configure information about timers used for the provision of analog phones, analog trunks, PRI trunks, and BRI trunks. Analog Phone (FXS) Trunk (FXO, ISDN)
  • Page 74 SAMSUNG SCM Compact Operation Manual v1.0 SIP Timer...

  • Page 75: Ring Cadence

    SAMSUNG SCM Compact Operation Manual v1.0 Ring Cadence MW Lamp & Tone Detection-Change...
  • Page 76 SAMSUNG SCM Compact Operation Manual v1.0 [SIP Option Configuration]...
  • Page 77 SAMSUNG SCM Compact Operation Manual v1.0 [MGI Option Configuration] MGI (Media Gateway Interface) converts PCM voice into IP voice packets, and IP voice packets into PCM voice data. In MGI options, options related to such conversion can be set. In this case, the communications for IP voice packets use RTP (Real-Time Transport Protocol).
  • Page 78 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 79 SAMSUNG SCM Compact Operation Manual v1.0 Analog Phone Configuration Generates information on an analog phone to be connected to FXS port in the [CONFIGURATION > User > Single Phone User] menu. The phone type should be Analog-FXS-Phone. Analog Phone Number Specification Specifies generated information on a subscriber at a port by slot in Environment configuration-Cabinet slot-Analog phone configuration.
  • Page 80 SAMSUNG SCM Compact Operation Manual v1.0 FXO/PRI/BRI Trunk Configuration From the menu of [CONFIGURATION > Trunk Routing > Route] Sets the routing information for the FXO/PRI/BRI trunk connected to the IPX-S300B system. Set registration mode to a ‘Register ‘Receive REGISTER’.
  • Page 81 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 82 SAMSUNG SCM Compact Operation Manual v1.0 PRI Trunk Configuration From the menu [CONFIGURATION > Cabinet/Slot > BRI Trunk/Station], Specifies the trunk route name of a generated PRI to a port by slot and specifies network mode of it. When the slot card type is ‘none’ on the Slot Configuration Tab in the [CONFIGURATION > Cabinet/Slot > Cabinet Configuration] menu, and when PRI card is mounted to the slot, ‘ROUTE-PRI’...
  • Page 83 SAMSUNG SCM Compact Operation Manual v1.0 BRI Trunk/Extension Configuration Specifies the name of a generated BRI trunk to a port by BRI slot and specifies network mode according to whether it is a trunk or extension in Environment configuration-Cabinet/Slot-BRI trunk configuration For an extension, enters an extension...
  • Page 84 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 85 SAMSUNG SCM Compact Operation Manual v1.0 VPU Configuration When Slot card type is None in Cabinet configuration-Slot configuration, and when VPU card is set, slot card type is automatically specified as VPU, and the proxy server IPs of VPU.UMS in Environment configuration-Application-Voice mail/Automatic attendant service server, and of VPU.Conference in Environment configuration-Application-Video conference,...

  • Page 86: Region Configuration

    SAMSUNG SCM Compact Operation Manual v1.0 SBC Enabling Media Pool configuration Set Port Pool configuration in order to send RTP for LAN and WAN interface. Selects the Media pool in the menu [CONFIGURATION > Network > SBC > Media Pool].
  • Page 87 SAMSUNG SCM Compact Operation Manual v1.0...

  • Page 88: Policy Configuration

    SAMSUNG SCM Compact Operation Manual v1.0 Policy Configuration...

  • Page 89: Phone Installation

    SAMSUNG SCM Compact Operation Manual v1.0 Configuring Phone and Gateway CHAPTER 4. This chapter describes how to configure phones and gateways connected to IPX-S300B. Configuring Phone Phone Installation Installation Type How to register a phone in the system is as follows.
  • Page 90 1) To get to the SETUP MODE unplug the power cord from the phone. Press and hold the [*] button while you plug power back into the phone. Release the [*] when you see Samsung in the display. When the phone reboot is complete, the Language Menu will display. Select the language to use and press the [Next] soft button to advance to the Configuration Menu.

  • Page 91: Press The [Next] Button

    SAMSUNG SCM Compact Operation Manual v1.0 5) If the [Standard] configuration mode is selected, The following steps are added. SIP Server: Enter the SIP server information.  SIP Register Information: Enter the sip register information.  Time Server: Enter the time server (NTP) URL and update interval.
  • Page 92 SAMSUNG SCM Compact Operation Manual v1.0 8) Select the network mode and enter detail network information. If you choose the PnP configuration mode, the Network mode of the phone is changed to  DHCP and the Network Setting step is skipped in the easy Install feature.
  • Page 93 SAMSUNG SCM Compact Operation Manual v1.0 12) All steps of the easy install is ended, press the [Yes] button to finish the easy install. Then the phone will be restart. You can change the information already entered. Press the [Back] button till the step you want, ...
  • Page 94 SAMSUNG SCM Compact Operation Manual v1.0 Press the [Next] Button. 4) In case the [Server] configuration mode is selected, You can enter ID/Password. If the system using MAC Address authentication type, ID/Password is not mandatory.  Please contact the system administrator detail information about the configuration server ...
  • Page 95 SAMSUNG SCM Compact Operation Manual v1.0 SMT-i6010 ‘s WiFi availability WiFi is not supported by SMT-i6010. 8) Enter VLAN information. If you enter the wrong information, the phone may not be registered with a system or cannot  connect to the network.
  • Page 96 SAMSUNG SCM Compact Operation Manual v1.0 Easy Installation of SMT-i6020/6021 1) In case the phone is not registered with the system, [Easy Install] button will be displayed. Press [Easy Install] button, then the easy install menu will be shown. Check a network cable and press [Next] button.
  • Page 97 SAMSUNG SCM Compact Operation Manual v1.0 5) In case the [Server] configuration mode is selected, You can enter ID/Password. If the system using MAC Address authentication type, ID/Password is not mandatory.  Please contact the system administrator detail information about the configuration server ...
  • Page 98 SAMSUNG SCM Compact Operation Manual v1.0 9) Enter VLAN information. If you enter the wrong information, the phone may not be registered with a system or cannot  connect to the network. 10) Enter 802.1x information If you enter the wrong information, the phone may not be registered with a system or cannot ...
  • Page 99 SAMSUNG SCM Compact Operation Manual v1.0 Easy Installation of SMT-i5243 1) In case the phone is not registered with the system, [Easy Install] button will be displayed. Press [Easy Install] button, then the easy install menu will be shown. Check a network cable and press [Next] button.
  • Page 100 SAMSUNG SCM Compact Operation Manual v1.0 5) In case the [Server] configuration mode is selected, you can enter ID/Password. If the system using MAC Address authentication type, ID/Password is not mandatory.  Please contact the system administrator detail information about the configuration server ...
  • Page 101 SAMSUNG SCM Compact Operation Manual v1.0 9) Enter 802.1x information If you enter the wrong information, the phone may not be registered with a system or cannot  connect to the network. 10) LLDP Setting 11) All steps of the easy install is ended, press the [Done] button to finish the easy install. Then the phone will be restart.
  • Page 102 SAMSUNG SCM Compact Operation Manual v1.0 Easy Installation of SMT-i5343 1) In case the phone is not registered with the system, [Easy Install] button will be displayed. Press [Easy Install] button, then the easy install menu will be shown. Check a network cable and press [Next] button.
  • Page 103 SAMSUNG SCM Compact Operation Manual v1.0 5) In case the [Server] configuration mode is selected, You can enter ID/Password. If the system using MAC Address authentication type, ID/Password is not mandatory.  Please contact the system administrator detail information about the configuration server ...
  • Page 104 SAMSUNG SCM Compact Operation Manual v1.0 8) In case the [Wireless] network is selected, The phone will start to search AP automatically.  Wi-Fi is only running under AC Adaptor connection.  After select AP in the searched list, connect to Static or DHCP mode.

  • Page 105: Upgrading Software

    SAMSUNG SCM Compact Operation Manual v1.0 11) After Setting LLDP service, press the [Complete] button to finish the easy install. Then the phone will be restart. You can change the information already entered. Press the [<] button till the step you want, ...
  • Page 106 SAMSUNG SCM Compact Operation Manual v1.0 Manual Phone Update Phones can be updated manually in the following ways: Service profile This method sends an SIP Notify message which notifies new service settings to a phone in a user group. Although this message is sent automatically when changing feature codes, etc.
  • Page 107 SAMSUNG SCM Compact Operation Manual v1.0 Automatic Phone Update When a phone is powered up for operation, it loads the phone profile and performs the following procedure: 1) Information such as the phone’s main version, the VLAN ID, and the upgrade server is included in sec_boot.xml, which is first checked when the phone starts.

  • Page 108: Figure 14. Automatic Upgrade Procedure

    SAMSUNG SCM Compact Operation Manual v1.0 Automatic Upgrade Procedure IPX-S300B can automatically upgrade the phone software. Load the package on a selected profile server and reboot the phone to have the phone upgraded automatically. The TFTP server and the upgrade server are included in IPX-S300B by default.

  • Page 109: Managing Phone Settings

    SAMSUNG SCM Compact Operation Manual v1.0 Installing Software Package in Profile Server Software package should be installed on the profile server in the following order: 1) Save the phone software package in the root directory of a HTTP or TFTP server to use and decompress it.
  • Page 110 SAMSUNG SCM Compact Operation Manual v1.0...

  • Page 111: Ntp Option

    SAMSUNG SCM Compact Operation Manual v1.0 NTP Option You can configure the secondary NTP server and the refresh time. When using NAT, you can configure the secondary NTP used on the public IP network. When the settings are changed, sec_user_XXX.xml is changed, and a Notify message is sent to all phones.

  • Page 112: Sip Options

    SAMSUNG SCM Compact Operation Manual v1.0 Dial Tone When dialing a phone number on the phone, if the number entered matches a specified rule, the phone play dial tone immediately. IPX-S300B can configure dial tone to be used by phones and send them to all phones.

  • Page 113: Service Options

    SAMSUNG SCM Compact Operation Manual v1.0 Service Options You can configure the phone options. When the settings are changed, sec_phone.xml is changed. This can be configured in the [CONFIGURATION > Phone Setting > Service Options] menu.

  • Page 114: Tone Setting

    SAMSUNG SCM Compact Operation Manual v1.0 Tone Setting You can configure the phone tone value. When the settings are changed, sec_phone.xml is changed. This can be configured in the [CONFIGURATION > Phone Setting > Service Options] menu. Phone Configuration You can set the additional configuration used by the phone...
  • Page 115  Run the serial terminal program on your PC and set the baud rate (bps) at 38,400.  When the system has completed booting, log in using the ID ‘admin’ and the password ‘samsung.’  Type ‘cli’ and press Enter.
  • Page 116 SAMSUNG SCM Compact Operation Manual v1.0 Enter the name of the gateway you will use following the ensuing instructions.  After entering all information, you are asked if you want to reboot the system to apply the changes. Select ...
  • Page 117 SAMSUNG SCM Compact Operation Manual v1.0 IPX-G520S/540S (ECU) Basic Information Connect a serial cable to the IPX-G520S/540S's serial port (baud rate: 38,400bps).  Log in to the system and enter 'bash shell.'  Enter 'cli.'  Select '1. Setup basic configuration.' ...
  • Page 118 SAMSUNG SCM Compact Operation Manual v1.0 Configuring IPX-S300B Gateway Link Setting To add a gateway, create a new gateway link at [Configuration > Gateway > Gateway Link Setting].

  • Page 119: Gateway Configuration

    SAMSUNG SCM Compact Operation Manual v1.0 Gateway Configuration You can configure the new gateway at [Configuration > Gateway > IPX Setting > Gateway Configuration]. It is able to set the followings. Profile Login ID/Password  IP Settings  Slot/Expansion Settings ...
  • Page 120 SAMSUNG SCM Compact Operation Manual v1.0 Slot Configuration In Slot Configuration, enter slot information that matches the actual configuration of the gateway.
  • Page 121 SAMSUNG SCM Compact Operation Manual v1.0 Expansion Private Configuration Enter private IP addresses of expansions in this menu. Gateway Timer In Gateway Timer, you configure information about timers used for the gateway to provide analog phone, analog trunk, and SIP features.
  • Page 122 SAMSUNG SCM Compact Operation Manual v1.0 Analog Phone Timer Trunk Timer...
  • Page 123 SAMSUNG SCM Compact Operation Manual v1.0 SIP Timer Gateway Ring Cadence...
  • Page 124 SAMSUNG SCM Compact Operation Manual v1.0 MW Lamp & Tone Detection...
  • Page 125 SAMSUNG SCM Compact Operation Manual v1.0 Gateway SIP Options...
  • Page 126 SAMSUNG SCM Compact Operation Manual v1.0 Gateway MGI Options The Media Gateway Interface (MGI) converts a PCM voice to an IP voice packet and an IP voice packet to a PCM voice. You can set up features related to it in MGI Options.
  • Page 127 SAMSUNG SCM Compact Operation Manual v1.0...

  • Page 128: Analog Phone

    SAMSUNG SCM Compact Operation Manual v1.0 Analog phone Assign created phone number to the port of the gateway at [Configuration > Gateway > IPX Setting > Analog Phone].

  • Page 129: Analog Trunk

    SAMSUNG SCM Compact Operation Manual v1.0 Analog Trunk Assign a created FXO route to the FXO port of gateway.   ...
  • Page 130 SAMSUNG SCM Compact Operation Manual v1.0 Gateway SIP Trunk...
  • Page 131 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 132 SAMSUNG SCM Compact Operation Manual v1.0 Gateway PRI Trunk...
  • Page 133 SAMSUNG SCM Compact Operation Manual v1.0 Gateway BRI Trunk/Station...
  • Page 134 SAMSUNG SCM Compact Operation Manual v1.0 Gateway Profile Sync.

  • Page 135: Package Upgrade

    SAMSUNG SCM Compact Operation Manual v1.0 Package Upgrade □...

  • Page 136: File Upload

    SAMSUNG SCM Compact Operation Manual v1.0 File Upload...

  • Page 137: Upgrade Option

    SAMSUNG SCM Compact Operation Manual v1.0 Upgrade Option...

  • Page 138: Configuring Network

    SAMSUNG SCM Compact Operation Manual v1.0 Configuring Network...
  • Page 139 SAMSUNG SCM Compact Operation Manual v1.0 Configuring Port Forwarding Configuring Packet Filtering...
  • Page 140 SAMSUNG SCM Compact Operation Manual v1.0 Initializing To initialize all configurations of gateway, do the followings. Connect the serial cable to the console port of system to initialize. (baud rate: 38,400 bps)  Enter ID and Password to log on.

  • Page 141: Call Service

    SAMSUNG SCM Compact Operation Manual v1.0 Call Service CHAPTER 5. This chapter describes the call processing services provided by IPX-S300B and how to configure them. IPX-S300B provides the following three types of call processing services. System features: Determine the overall operation of the system. You can configure a system service for the entire ...

  • Page 142: Call Admission Control (Cac)

    SAMSUNG SCM Compact Operation Manual v1.0 Call Admission Control (CAC) Since system resources are limited, a service is required to set the maximum number of calls at any one time. The Call Admission Control (CAC) service provided by IPX-S300B includes CAC by call counts, CAC by location bandwidth, CAC by system resources, and CAC by trunk call counts.
  • Page 143 SAMSUNG SCM Compact Operation Manual v1.0 CAC by System Resources The CAC by system resources service restricts calls made in excess of the maximum usage ratio set for the system CPU and memory. You can restrict calls based on CPU and memory usage.
  • Page 144 SAMSUNG SCM Compact Operation Manual v1.0 To use Location based routing, One of the following items is mandatory, depending on the type of the selected LCR type. Priority Routing The Priority Routing feature allows automatic selection of alternative routes when the endpoint set as the default LCR is not available for call connections.

  • Page 145: Call Restriction

    SAMSUNG SCM Compact Operation Manual v1.0 When entering the data into the time based routing, you can enter the time information optionally as needed. Without this information, the LCR would then behave the same as a route sequence, defeating the purpose.
  • Page 146 SAMSUNG SCM Compact Operation Manual v1.0 Inbound Locked: Incoming calls are restricted and only outgoing calls through the route are allowed.  All Locked: All incoming and outgoing calls through the route are restricted.  Restriction Policy Call restriction policies can be applied by analyzing the calling number or called number when external calls are made to the users or external calls are made by the users through the trunk.
  • Page 147 SAMSUNG SCM Compact Operation Manual v1.0 You can configure time-based restriction policies in the [CONFIGURATION > Toll Routing > Toll Restriction Policy] menu. Call Transfer Restriction Policy for Outbound call When calls are transferred to external trunk, call transfer restriction policy can be applied by analyzing the called number.
  • Page 148  This feature is available, even if there are no Samsung APC. But there are limitations as next. If next setting is like No use or Only outgoing call use, this feature cannot used for Android WE VoIP. ...

  • Page 149: Number Translation

    SAMSUNG SCM Compact Operation Manual v1.0 Number Translation IPX-S300B can translate numbers for incoming calls, outgoing calls and local calls Calling/Called Number Translation for Inbound Call IPX-S300B provides two kinds of number translation service for the calling number and the called number of the inbound call.
  • Page 150 SAMSUNG SCM Compact Operation Manual v1.0 After the number translation by Inbound MCN, simple delete and insert to a number is supported trunk by trunk for inbound call. If delete digits and insert digits are configured both, the delete procedure is precedence over insert procedure.
  • Page 151 SAMSUNG SCM Compact Operation Manual v1.0 After the number translation by Outbound MCN, simple delete and insert to a number is supported according to the routing path for outbound call. If delete digits and insert digits are configured both, the delete procedure is precedence over insert procedure.
  • Page 152 SAMSUNG SCM Compact Operation Manual v1.0 Number Translation Each group of users, number translation service, is the ability to convert to number there is a certain pattern number or international number (E.164). Number translation rules can be created in the [Configuration> User Group> Change User Group> Number Translation].

  • Page 153: Call Button

    If you are using a phone with programmable buttons, such as a Samsung phone, you can assign up to eight call buttons. If there are eight call buttons, the phone can control up to eight calls simultaneously. If there is no call button on the phone, it is treated as having two call buttons.
  • Page 154 SAMSUNG SCM Compact Operation Manual v1.0 [CONFIGURATION> User> Single Phone User] phone users use ‘Send CLI Number’ in the menu. In the case of [CONFIGURATION> User> Multi-Phone User] multi-line users, ‘Send CLI Number’ is configured in the menu. If the ‘Send CLI Number’ of a user is not set, the ‘CLI Number’ of service group can be used. The ‘CLI Number’ is ...
  • Page 155 SAMSUNG SCM Compact Operation Manual v1.0 Premium CID The Premium CID service provides supplementary information about an opposite user. Photo is provided basically and other information can be configured with the priority. To use Premium CID, License is necessary and each user has to set Premium CID to Enable.
  • Page 156 SAMSUNG SCM Compact Operation Manual v1.0 To use the CLIR feature, click [Activate] and enable ‘Caller ID Block’ in the [CONFIGURATION > Service > Feature Service > Service Activation] menu. If a user set with CLIR calls another user set with CLIP, the calling user’s information is restricted to the called user, as CLIR has precedence over CLIP.
  • Page 157 SAMSUNG SCM Compact Operation Manual v1.0 specified. It is often necessary to register a lot of DID routing information at once. Using SCM Administrator’s batch feature, you can prepare the DID routing information offline in an Excel spreadsheet and batch register the information with IPX-S300B.

  • Page 158: Directory Service

    SAMSUNG SCM Compact Operation Manual v1.0 Directory Service It provides the ability to dial by searching the number and name for the extension, hunt group and system speed dial at the phones. You can search directory by name or number.
  • Page 159 SAMSUNG SCM Compact Operation Manual v1.0 Direct Trunk Selection IPX-S300B supports Direct Trunk Selection (DTS) to use a specific trunk, which provides services according to a status of the designated trunk. To use DTS feature, the following configuration is required.
  • Page 160 SAMSUNG SCM Compact Operation Manual v1.0 Emergency Group In case of emergency, if user makes a call with pre-configured emergency group number, system automatically make a call to the members with emergency type access code. When a member of emergency group response the call. The system automatically calls to the manager of the emergency group.

  • Page 161: History Log

    SAMSUNG SCM Compact Operation Manual v1.0 History Log IPX-S300B provides history logging capability for the events like a SPAM call, incoming call, paging on answer call, wakeup call, feature set, registration fail, dispatch call etc. You can configure Logging Service, using the [CONFIGURATION > User Group > Change User Group > Detailed Event Logging Option] Menu.
  • Page 162 SAMSUNG SCM Compact Operation Manual v1.0 Administrator can review the history record of Incoming Call at [Performance > Detailed Event History > Call History] menu. Paging On Answer Call History Administrator can review the history record of Paging On Answer Call at [PERFORMANCE > Detailed Event History >...
  • Page 163 SAMSUNG SCM Compact Operation Manual v1.0 Wake-up Call History Administrator can review the history record of wake-up set, reset and working history at [PERFORMANCE > Detailed Event History > Wakeup Call History] menu. Feature Set History Administrator can review the history record of wake-up set, reset and working history at [PERFORMANCE > Detailed Event History >...
  • Page 164 SAMSUNG SCM Compact Operation Manual v1.0 Notice Board History Administrator can review the history record of Notice Board at [PERFORMANCE > Detailed Event History > Notice Board History] menu. Home Worker Support IPX-S300B provides the same user services to home workers. The services are provided whether the home worker’s phone is connected to the public IP network or to a private IP network within NAT (an IP router).

  • Page 165: Hot Desking

    The user can use a phone in the logged out status to enter his/her ID and password to log in and use the phone as his/her own phone until logged out. The user can log out when using Samsung phones’ menu. If the user leaves the phone without logging it out, it is automatically logged out after a set period of time, preventing unauthorized users from using the phone.

  • Page 166: Hunt Group

    SAMSUNG SCM Compact Operation Manual v1.0 Hunt Group The hunt group service directs calls received by the pilot number of a hunt group appropriately within the hunt group using various routing methods. When calls are received for a hunt group, the available member list excludes members unable to receive calls because they are unavailable, are subject to incoming call restriction policies, have logged out of the system, have user information that is locked out, or do not have their phones connected.
  • Page 167 SAMSUNG SCM Compact Operation Manual v1.0 When configuring a hunt group, you can enter the following data as necessary. ‘Maximum Waiting Call Count’ is used to waited in hunt group during ‘No Answer Time (sec)’ when there are no idle member in hunt group.
  • Page 168 SAMSUNG SCM Compact Operation Manual v1.0 Hunt Group Member Service When incoming call is to the pilot number, without regard to whether the setting of the service-call forwarding, multi-ring, the group call forwarding-hunt group member causes the incoming call. If you change the Enable an item of ‘Hunt Group Member Services’...

  • Page 169: Music On Hold

    SAMSUNG SCM Compact Operation Manual v1.0 Audio Codec When IPX-S300B receives a sent message, IPX-S300B finds the default audio codec set for the calling phone’s location in the audio codec list of the sent message and moves it to the top-priority position of the list before resending the message. Codec negotiation is performed as the specified audio codec is selected by the called phone if it can service the codec.

  • Page 170: Missed Call Display

    SAMSUNG SCM Compact Operation Manual v1.0 this case, it might be better not to play the MOH at all than to have the MOH played for some calls while the MOH is not played for other calls. To support a specific music source per each subscribers, set ‘MOH Announcement ID’ in the [User > Single Phone User] or [User >...

  • Page 171: Operator Group

    SAMSUNG SCM Compact Operation Manual v1.0 Operator Group An operator group is a special hunt group made up of members who act as operators. Different hunt groups can be specified as operator groups by time periods. In general, a user selected as a member of an operator group uses the phone in parallel to a PC application or uses a PC-based soft phone.

  • Page 172: Registration Status

    SAMSUNG SCM Compact Operation Manual v1.0 No answer by transferee: When an operator transfers a call to a user, the call is redirected to the operator if the call is  not answered during ‘Transfer Recall Time’. Call reject by transferee: When an operator transfers a call to a user, the call is redirected to the operator if the ...
  • Page 173 SAMSUNG SCM Compact Operation Manual v1.0 User Group > Timer Option] menu’s ‘Expire Time Deviation (sec)’ and then deregisters the phone. Registering a Gateway FXS Using the SIP REGISTER Message Registering a Gateway FXS The gateway FXS periodically transmits the REGISTER message to the IPX-S300B, and the IPX-S300B authenticates it. If authentication has succeeded, you can view the gateway FXS in the [Performance >...
  • Page 174 SAMSUNG SCM Compact Operation Manual v1.0 If ‘Keep Alive’ under the SIP Register Configuration tab in the [CONFIGURATION > Trunk Routing > Route] menu is set to Enable with the trunk being already registered, the system periodically transmits the OPTIONS message. If there is no response to the OPTIONS message transmitted, the system attempts to re-transmit the message as many times as ‘Keep Alive Retry...
  • Page 175 SAMSUNG SCM Compact Operation Manual v1.0 Calendar Exceptions When User Group is created, calendars of twenty years are created by default. Specify holidays for the year and special days for the site in the calendars. You can make detailed calendar settings using the [CONFIGURATION > Time Schedule > Calendar Exceptions] menu.
  • Page 176 SAMSUNG SCM Compact Operation Manual v1.0 You can change the current ring plan by feature code manually. To use this function, Ring Plan Override-Set and Ring Plan Override-Cancel feature code must be set in [CONFIGURATION > Service > Feature Service > Feature Code] menu.

  • Page 177: System Call Forward

    It is configured at the service group local CLI number in the [CONFIGURATION > User > Single Phone User] menu. This information is provisioned to the Samsung phone and used to determine phone number display. The followings are limitations about a service group local number.

  • Page 178: Voip Security

    SAMSUNG SCM Compact Operation Manual v1.0 If the user has set call forwarding, the user settings have precedence over the system call forward settings. In other words, if the user has set call forward preset no answer, the system call forward preset no answer setting is ignored.
  • Page 179 SAMSUNG SCM Compact Operation Manual v1.0 Route] Additional SIP tap. Signaling encryption is not used for calls between phones or endpoints enabled with encryption and phones or endpoints not enabled with encryption. Media Encryption The media encryption feature provides encryption for the voice data exchanged between the caller and the called party for calls established with signaling encryption.
  • Page 180 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 181 SAMSUNG SCM Compact Operation Manual v1.0 Feature Lists The administrator can assign privileges for Class of Service or individual users for use of the services listed below.
  • Page 182 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 183 Therefore IPX-S300B uses feature codes when configuring features or when using features temporarily. If you press a feature button on a Samsung phone, IPX-S300B is also designed to process the feature code assigned to the feature button. You can configure feature codes using the [CONFIGURATION > Service > Feature Service > Feature Code] menu.
  • Page 184 SAMSUNG SCM Compact Operation Manual v1.0 Feature codes can be configured for the following service types. When used in pairs-such as for enable and disable, request and cancel, and login and logout-two feature codes are registered. Feature Code + 1: Feature codes for enable, request, login, etc.
  • Page 185 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 186 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 187 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 188 SAMSUNG SCM Compact Operation Manual v1.0 Feature Activation Those services not performed temporarily by user actions but configured in the database can be configured by the administrator. The administrator can change service settings for individual users using the [CONFIGURATION > Service > Feature Service >...
  • Page 189 SAMSUNG SCM Compact Operation Manual v1.0...

  • Page 190: User Authentication

    SAMSUNG SCM Compact Operation Manual v1.0 User Authentication IPX-S300B performs digest authentication. It authenticates a SIP phone in different ways when the SIP phone sends a REGISTER message. For more information on digest authentication, see the SIP standard documents RFC3261 and REC2617.

  • Page 191: Figure 15. Boss/Secretary

    SAMSUNG SCM Compact Operation Manual v1.0 Boss/Secretary The boss/secretary feature allows a boss and a secretary to share one user number while using their own individual numbers and the intercom feature. Bosses and secretaries can be connected 1:1 or M:N.

  • Page 192: Busy Lamp Field (Blf)

    SAMSUNG SCM Compact Operation Manual v1.0 If the Boss wants to talk, secretary make the Boss pickup the held SCA call by  pressing SCA line button of the Boss’s Phone. Secretary redirect the SCA call by just pressing the BLF button pre-configured with ...

  • Page 193: Account Code

    SAMSUNG SCM Compact Operation Manual v1.0 Account Code This feature allows the user to enter his/her account code in the account information when making an external call through the trunk. Account codes can be entered in the following two ways.

  • Page 194: Authorization Code

    SAMSUNG SCM Compact Operation Manual v1.0 5) If the account code entered is valid, IPX-S300B uses the access code received in step (1) to select a route and makes a call for the external number specified. 6) If the account code is invalid, IPX-S300B plays an error announcement and terminates the call.

  • Page 195: System Speed Dial

    SAMSUNG SCM Compact Operation Manual v1.0 The number for the voice announcement system which authenticates DISA users can be registered in the [CONFIGURATION > Service > DTMF Detection Service > Service Number] menu. To connect incoming DISA calls from trunks to the voice announcement system for authenticating DISA users, set the called number to the number of the DISA user authentication announcement system in the [CONFIGURATION >...
  • Page 196 SAMSUNG SCM Compact Operation Manual v1.0 The operator must be able to use the [SPAM Call Block Service], a set of the following items from the [CONFIGURATION > Miscellaneous > System Options] menu. Gateway Channel Display GW channel display function is a function that will display information to the user of the Channel of GW that you are using.
  • Page 197 SAMSUNG SCM Compact Operation Manual v1.0    All Hot Desking Logout IPX-S300B provides forced logout service to All Hot Desking user in User Group. To use this service, operator should configured following items in [CONFIGURATION > User Group > Change User Group >...
  • Page 198 SAMSUNG SCM Compact Operation Manual v1.0 Trunk Redial IPX-S300B provides redial feature when trunk call attempts. IPX-S300B makes a new call adding prefix 0 after cancel an original call, when subscriber uses Trunk Redial. To use this service, operator need to make a feature code in [CONFIGURATION > Service > Feature Service > Feature code] menu.
  • Page 199 SAMSUNG SCM Compact Operation Manual v1.0 Display DTMF Detection Code IPX-S300B provides a display option for code in CDR when subscriber makes a outbound call using an account code or an authorize-code. To use this option, following menu configuration is required.
  • Page 200 SAMSUNG SCM Compact Operation Manual v1.0 Common Route Common Route is used to share a route between several user groups. Every user group has a permission to use the common route whereas other route can be accessed only by the user group the route belongs to. A call from the common route can be delivered to any user group and all user group can send a call to the route.
  • Page 201 SAMSUNG SCM Compact Operation Manual v1.0 Activation of Noticeboard Service set following items in the [CONFIGURATION > Wireless Enterprise > Mobile Phone Profile] menu. Authority of Noticeboard Service set following items in the [CONFIGURATION > User > User Profile] menu.
  • Page 202 SAMSUNG SCM Compact Operation Manual v1.0 Service Limitation The service limit is the control function about the resource which the User Group’s use commonly. A internal voice mail/auto attendant service server and a internal conference server are generated by user group, and can be limited through the number of maximum calls in [CONFIGURAITON >...

  • Page 203: User Features

    SAMSUNG SCM Compact Operation Manual v1.0 User Features User features are executed features by users. A user features are an available service to the users with privilege for the service which is setting by the administrator. Since setting service privileges for all the users individually could be very complicated, Class of Service are be created with their own set of service privileges and users are then assigned to their appropriate Class of Service.

  • Page 204: Auto Answer

    SAMSUNG SCM Compact Operation Manual v1.0 Auto Answer The auto answer feature is used when the user wishes to have his/her incoming calls answered automatically. If the auto answer feature is enabled, when there is an incoming call, the speaker will be turned on and the call will be answered automatically.
  • Page 205 SAMSUNG SCM Compact Operation Manual v1.0 The user can register or cancel the automatic retry feature in the following ways: When the user makes an outgoing trunk call but the called party is busy or does not answer the call, the user can ...

  • Page 206: Change Password

    SAMSUNG SCM Compact Operation Manual v1.0 Barge-In with Tone When you intrude into a call and establish a three-way conference, this service periodically plays a tone to notify the user being intruded into that the call has been intruded into.
  • Page 207 SAMSUNG SCM Compact Operation Manual v1.0 Callback When a user calls another user but if the called party is busy or does not answer, the caller can enable the callback feature so that when the called party becomes available, the caller’s phone will ring, and if the caller answers the phone, the called party’s number is redialed.

  • Page 208: Call Forward All

    SAMSUNG SCM Compact Operation Manual v1.0 Call Forward When there is an incoming call, this feature is used for forwarding the call to another number specified by the user. The call forward feature can have limitation by Restricted Call Forward in the [CONFIGURATION > Service > Feature Service > Class of Service] menu.

  • Page 209: Call Forward No Answer

    SAMSUNG SCM Compact Operation Manual v1.0 Call Forward No Answer If the call forward no answer feature is enabled for a user, the incoming calls for the user which are not answered for a specified period of time are automatically forwarded to a specified number.

  • Page 210: Selective Call Forward

    SAMSUNG SCM Compact Operation Manual v1.0 Selective Call Forward This service only forwards a user’s incoming calls from specified numbers. Selective call forward can be serviced in the following two ways. If two features are enabled both, Call Forward Restriction has precedence over Call Forward Allowance.
  • Page 211 SAMSUNG SCM Compact Operation Manual v1.0 Call Park The call park feature allows the user to park the current call so that it can be retrieved on another phone by pressing the button or the feature code. A park ID must be entered when parking a call, so that the call can be identified when picked up. There are the following two types of call park service depending on the park ID input method.

  • Page 212: Call Pickup

    SAMSUNG SCM Compact Operation Manual v1.0 Call Pickup This feature allows the user to answer another user’s incoming call. Call Pickup can be serviced in the following two ways. Direct Call Pickup This feature allows you to pick up another user’s incoming call by specifying the user’s number.

  • Page 213: Call Transfer

    This feature allows the user to transfer the call directly to another number without hold it. Although IPX-S300B and Samsung SIP phones support blind transfer, this has the same effect as semi-blind transfer from the user’s point of view. Therefore no separate feature code is defined.
  • Page 214 SAMSUNG SCM Compact Operation Manual v1.0 Transfer Target Display for Transfer Recall The transfer target information can be displayed on the phone that is receiving the recalling call. This administrator can enable this option at ‘Transfer Target Display for Recall’ in the [CONFIGURATION > User Group >...

  • Page 215: Call Waiting

    SAMSUNG SCM Compact Operation Manual v1.0 Call Waiting If the call waiting feature is enabled, when there is an incoming call while the user is already engaged, the call is not terminated as a call when busy, but instead the user is notified that a call is waiting so that the user can park or end the previous call and Pickup the new call.

  • Page 216: Do Not Disturb (Dnd)

    SAMSUNG SCM Compact Operation Manual v1.0 CLI Control Temporary CID Restriction The temporary CID restriction feature allows the user to request that his/her number is not shown to the called party for a particular call. To use the temporary CID restriction feature, the following items must be configured.

  • Page 217: Dnd Override

    SAMSUNG SCM Compact Operation Manual v1.0 DND Override When there is an incoming call for a user with DND, this service allows the caller, while listening to the DND announcement, to ignore the DND status and have his/her call connected.

  • Page 218: Language Selection

    SAMSUNG SCM Compact Operation Manual v1.0 Intercom When a call is made between the users for whom intercom is enabled, the call is automatically answered through the speaker. When using the manager/secretary feature, the intercom feature is used together. To use the intercom feature, the following items must be configured: [CONFIGURATION >...
  • Page 219 SAMSUNG SCM Compact Operation Manual v1.0 No Ring The no ring feature prevents the phone from ringing when there is an incoming call for the user. This service is useful to prevent some phones from ringing when multiple phones are configured to ring at the same time by features such as multi- ring and multi-device.
  • Page 220 SAMSUNG SCM Compact Operation Manual v1.0 The call will be forwarded if call forwarding is enabled for the user number 1000, but the call will not be forwarded if  call forwarding is enabled for the user number 2000. The call will be rejected if DND is enabled for the user number 1000, but the call will not be rejected if DND is enabled ...

  • Page 221: Remote Office

    SAMSUNG SCM Compact Operation Manual v1.0 Remote Office The remote office feature allows automatic forwarding of all incoming calls for a user to an internal number or an external number specified. The remote office feature works in the same way as blind transfer but it is defined for remote use. It is also similar to the follow me to destination feature but it is different in that the calls can be forwarded to phone numbers outside the system.

  • Page 222: Voice Mail Integration

    SAMSUNG SCM Compact Operation Manual v1.0 Voice Mail Integration IPX-S300B’s built-in voice mail system is utilized for providing the basic voice mail services including answering machine emulation, call recording, deflection to voice mail, and transfer to voice mail. The administrator needs to set Application Type to ‘Internal UMS’ in the [CONFIGURATION > Application > VM/AA Server] menu to create a connection to the built-in voice mail system.
  • Page 223 SAMSUNG SCM Compact Operation Manual v1.0 AME Manual Start This method allows the incoming calls to be connected to AME without configuring the AME feature in advance. To use the AME manual start feature, the following items must be configured: The ‘AME’...

  • Page 224: Call Recording

    SAMSUNG SCM Compact Operation Manual v1.0 Call Recording This feature allows the call conversation to be recorded during a call. When call recording begins, the ‘Recording’ message will be shown on the phone display, and the CANCEL, PAUSE, and STOP soft menus will be displayed for use.

  • Page 225: Transfer To Voicemail

    SAMSUNG SCM Compact Operation Manual v1.0 Deflect to Voicemail This service forwards allows the currently ringing call to be forwarded to the voice mail system by using the call forward no answer feature. The voice mail system answers the call immediately and plays the no answer announcement so that the caller can leave a voice mail.
  • Page 226 SAMSUNG SCM Compact Operation Manual v1.0 Personal SPAM Number This feature allow user to configure SPAM numbers. When a call comes in from internal or external to the user, if the number is matched with pre-configured SPAM list then reject the call.

  • Page 227: Call Bridge

    SAMSUNG SCM Compact Operation Manual v1.0 Call Bridge This feature allows the gateway FXS user to join the conversion of bridged user by hook-off. After that, if bridged user is hook-off, FXS user has a continued conversation. If bridged user is not busy status, the gateway FXS user listens dial-tone and makes a call.
  • Page 228 SAMSUNG SCM Compact Operation Manual v1.0 Call Move using Programmable Button The conversation can be continued through other phone by pressing ‘Move to Mobile’ programmable button. If a user presses this button on conversation, the conversation will be continued through the mobile phone which was set before.

  • Page 229: Universal Answer

    SAMSUNG SCM Compact Operation Manual v1.0 CSTA Line Seize Line seize status is considered to the CSTA event. Phone sends NORIFY message when a status of receiver is changed and it is used to issue CSTA Event. Service Initiated Event is delivered when the receiver is hooked off and Connection Cleared Event is delivered when it hooked on.

  • Page 230: Basic Configuration

    The user configuration for Wireless Enterprise Service can be configured as making single phone user in the [CONFIGURATION > User > Single Phone User]. Normal Configuration is same as creating single phone user. Phone Type should be set to Samsung-Mobile-Phone and Mobile Phone Number should be set.
  • Page 231 SAMSUNG SCM Compact Operation Manual v1.0 Mobile Service Option Wireless AP (Access Point) SSID (Service Set Identifier) can be configured in the [CONFIGURATION > Wireless Enterprise > Mobile Service Options] menu. This SSID configured must be same the SSID of WiFi Configuration in the mobile phone.
  • Page 232 SAMSUNG SCM Compact Operation Manual v1.0 Mobile Phone Profile The phones, which phone type is Samsung-Mobile-Phone are displayed in the [CONFIGURATION > Wireless Enterprise > Mobile Phone Profile] menu. The parameters related to FMC is configured in the [CONFIGURATION > Wireless Enterprise > Mobile Phone Profile] menu.
  • Page 233 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 234 SAMSUNG SCM Compact Operation Manual v1.0 Mobile Service Server For additional Mobile phone service, server configuration for that service can be configured in the [CONFIGURATION > Wireless Enterprise > Mobile Service Server] menu. Log File Upload Server  The parameters related to log file which Mobile Phone writes.
  • Page 235 SAMSUNG SCM Compact Operation Manual v1.0 Photo File Upload Server  The parameters related to photo file which Mobile Phone download or upload for directory service. Configured in the [CONFIGURATION > Wireless Enterprise > Mobile Service Server > Photo File Upload Server] menu.
  • Page 236 SAMSUNG SCM Compact Operation Manual v1.0 Presence Service Server  The parameters related to presence service which Mobile Phone use. Configured in the [CONFIGURATION > Wireless Enterprise > Mobile Service Server > Presence Service Server] menu. In addition, configure the related option in the [CONFIGURATION > Wireless Enterprise > Mobile Phone Profile] menu for presence service activation on Mobile phone.
  • Page 237 SAMSUNG SCM Compact Operation Manual v1.0 Mobile Configuration Roaming parameter of each phone model can be configured in the [CONFIGURATION > Wireless Enterprise > Mobile Configuration > Roaming Parameter] menu. The priority of these setting values is higher than the setting values of each extension in Mobile Phone Profile menu.
  • Page 238 SAMSUNG SCM Compact Operation Manual v1.0 Mobile Remote Dial A WE VoIP client can make a call through IPX-S300B, even though the client is out of WIFI network. In this case, a WE VoIP client can request the ‘Mobile Remote Dial’ service through a data channel. If IPX-S300B receives the request, IPX-S300B makes a 3G call to the WE VoIP first.
  • Page 239 SAMSUNG SCM Compact Operation Manual v1.0 Handover Handover is a function required to provide the continuity of calls when a subscriber of WE VoIP goes out of Wi-Fi network during a call. Manual Handover If the We VoIP subscriber has moved out of the WIFI network during WIFI call, WIFI call can be switched to 3G call by manually.
  • Page 240 SAMSUNG SCM Compact Operation Manual v1.0 Other Settings WE VoIP subscriber’s available mobile number must be configured to each user. Mobile number can be set in the [CONFIGURATION > User > Single Phone User/Multi-Phone User] menu. When WE VoIP is moved in the WIFI network, Smart Handover-In is available function after being WE VoIP registered with the IPX-S300B.
  • Page 241 SAMSUNG SCM Compact Operation Manual v1.0 Receiving Call in Hot Spot Zone [Receiving Call in Hot Spot Zone] allows that a call from/to Hot Spot Zone treats as a internal call from subscriber. [Hot Spot Zone] means that an external Wifi network.
  • Page 242 SAMSUNG SCM Compact Operation Manual v1.0 Smart WLAN Link Configuration This chapter describes the Smart WLAN Link Profile configuration for using the Smart WLAN Link Application on Mobile Phone. License Key Registration To use Smart WLAN Link Application, a Smart WLAN Link license is required.
  • Page 243 SAMSUNG SCM Compact Operation Manual v1.0 Smart WLAN Link Server Profile The parameter of Server Configuration for Smart WLAN Link Service can be configured in the [CONFIGURATION > Wireless Enterprise > Smart WLAN Link Configuration > Wifi Server Profile] menu.
  • Page 244 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 245 SAMSUNG SCM Compact Operation Manual v1.0 Smart WLAN Link Network Profile The parameter of Network Configuration for Smart WLAN Link Service can be configured in the [CONFIGURATION > Wireless Enterprise > Smart WLAN Link Configuration > Wifi Network Profile] menu.
  • Page 246 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 247 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 248 The parameter of User Configuration for Smart WLAN Link Service can be configured in the [CONFIGURATION > Wireless Enterprise > Smart WLAN Link Configuration > Smart WLAN Link User] menu. Subscriber with ‘Samsung-Mobile-Phone’ as phone type in the [CONFIGURATION > User > Single Phone User] menu is displayed automatically in this menu.
  • Page 249 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 250 SAMSUNG SCM Compact Operation Manual v1.0 Mobile Push Service Mobile Push Service must be configured when to use the WE VoIP (iOS). To receive a incoming call, WE VoIP must be registered to IPX-S300B but WE VoIP (iOS) can send a register message to IPX- S300B when WE VoIP is wake up.

  • Page 251: Application Features

    SAMSUNG SCM Compact Operation Manual v1.0 Application Features CHAPTER 6. This part describes the applications provided by IPX-S300B and how to configure them. IPX-S300B includes a basic conference system and a basic ACD server. IPX-S300B also includes an advanced conference system and a voice mail system.

  • Page 252: Figure 17. Assigning Application Server Service Group-User

    SAMSUNG SCM Compact Operation Manual v1.0 Assigning Application Server Service Group In order to provide a specific service using an application server, operators can assign an Application Server Service Group in user or service group or user group menu. The application server specified in user menu has a higher priority than the application server of service group or user group.

  • Page 253: Figure 18. Assigning Application Server Service Group-Service Group

    SAMSUNG SCM Compact Operation Manual v1.0 In Service Group Menu In [SCM Administrator/CONFIGURATION/User Group/Service Group] menu, operator can assign Application Server Service Group. Figure 18. Assigning Application Server Service Group-Service Group In User Group Menu In [SCM Administrator/CONFIGURATION/User Group/Change User Group/Options] menu, operator can assign Application Server Service Group.

  • Page 254: Automatic Call Distribution (Acd)

    SAMSUNG SCM Compact Operation Manual v1.0 Automatic Call Distribution (ACD) The Automatic Call Distribution (ACD) service is useful when there are more incoming calls than the people available to answer them. If the ACD feature is enabled, callers do not need to hear the busy tone for a long time or get delayed in getting their calls answered.
  • Page 255 SAMSUNG SCM Compact Operation Manual v1.0 Configuring ACD Group The way of distributing ACD calls and the configuration for ACD call processing are described as follow. ACD groups can be configured in the [CONFIGURATION > Application > ACD > ACD Group] menu.
  • Page 256 SAMSUNG SCM Compact Operation Manual v1.0 ACD Miscellaneous Information The following additional information can be configured for processing ACD group calls.
  • Page 257 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 258 SAMSUNG SCM Compact Operation Manual v1.0 Configuring ACD Announcement The way of connecting Greeting message for incoming ACD call can be configured. It sets in the [CONFIGURATION > Application > ACD > ACD Greeting Message]. ACD Announcement When there is an incoming call for the ACD group, the caller is allowed to listen to the ring-back tone for a certain period of time and then the call is connected to IPX-S300B’s announcement system for an announcement.
  • Page 259 SAMSUNG SCM Compact Operation Manual v1.0 ACD Agent Status This section describes the agent status, which is used for distributing incoming calls for ACD groups. An agent’s status can be in one of the following three: Logged In: The agent is available to take calls as a member of an ACD group.
  • Page 260 SAMSUNG SCM Compact Operation Manual v1.0 ACD Statistics IPX-S300B provides statistics on the incoming calls processed by ACD groups and ACD calls processed by agents. For more information on ACD statistics, see the ‘6.6 Statistics Reports’ section. ACD Agent Program While it is possible for ACD agents to handle ACD calls just using phones, they can handle ACD calls more efficiently by using a dedicated agent program.

  • Page 261: Conference Features

    SAMSUNG SCM Compact Operation Manual v1.0 Conference A conference system built-up in IPX-S300B services six default voice conference channels, and additional 32 channels will be available with the installation of a VPU card. Conference Features IPX-S300B provides the types of conferences as follows. The functions other than Add-On conference can be provided only by a VPU card.

  • Page 262: Paging Features

    SAMSUNG SCM Compact Operation Manual v1.0 Paging Features Station Paging When extension numbers are registered to a paging group number in advance, the entire paging group can be paged. The call is automatically answered by the phones paged so that the subscribers can listen to the moderator’s announcement.
  • Page 263 SAMSUNG SCM Compact Operation Manual v1.0 Call Processing System Configuration IPX-S300B’s built-in conference system cannot run independently of call processing. Therefore, to use the conference system, the necessary settings must be made for the call processing system. License Key Registration A separate embedded application license key is required to use the meet me conference feature, which allows attendees to join a conference by dialing a conference room number reserved in advance.
  • Page 264 SAMSUNG SCM Compact Operation Manual v1.0 conference features are available. Station Paging: If the service permission is set, the station paging feature is available.  Paging On Answer: If the service permission is set, the paging on answer feature is available.

  • Page 265: System Configuration

    SAMSUNG SCM Compact Operation Manual v1.0 Conference System Configuration The conference system information can be configured by clicking the [CONFERENCE] icon in SCM Administrator. System Configuration Using system configuration, you can configure the essential settings for running the conference system.
  • Page 266 SAMSUNG SCM Compact Operation Manual v1.0 Misc Setting Tab You can set the information by the conference system when reserving conferences, etc.

  • Page 267: Conference Management

    SAMSUNG SCM Compact Operation Manual v1.0 Conference Management You can configure the settings related to meet-me conferences and predefined conferences. You can also monitor the currently running conferences. Meet Me Reservation You can view reservation status of meet me conference by hours. Hours with reserved conference(s) are highlighted in different colors.
  • Page 268 SAMSUNG SCM Compact Operation Manual v1.0 To view detailed reservation information, select an hour period for which the conference is reserved and click the [Details] button. You can change or cancel the reservation on the Details screen. Meet-Me Status You can view, edit or cancel the list of currently reserved meet-me conferences in a table.
  • Page 269 SAMSUNG SCM Compact Operation Manual v1.0 Using Conference Features Add-On Conference You can put the current call on hold and dial ‘Add-On conference feature code + phone number’ on your phone to call an attendee. When the attendee answers the call, you can dial the conference feature code to start an conference.
  • Page 270 SAMSUNG SCM Compact Operation Manual v1.0 Voice Mail The voice mail system is an application which interoperates with the call processing system to play voice announcements and perform various services such as forwarding calls to subscriber numbers (auto attendant) and allowing the caller to leave a voice mail when the subscriber is absent.
  • Page 271 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 272 SAMSUNG SCM Compact Operation Manual v1.0 Administrator Mode Descriptions for User Service Codes [11] Group New Messages This menu is used for new messages. After logging into the mailbox, press [11] to select the Group New Messages menu. [1] Group Urgent Messages: Listen to urgent messages.
  • Page 273 SAMSUNG SCM Compact Operation Manual v1.0 [1] Listen to Messages You can listen to, save, delete or forward received messages. After logging into the mailbox, press [1] to select the Listen to Messages menu. [1] Play Message: Listen to a new message or listen to the current message again.
  • Page 274 SAMSUNG SCM Compact Operation Manual v1.0 [2] Record & Send Messages This menu is used for recording messages and sending recorded messages. After logging into the mailbox, press [2] to select the Record & Send Messages menu. [#] For a Directory of Subscribers: Find a recipient by directory name.
  • Page 275 SAMSUNG SCM Compact Operation Manual v1.0 [4] Access Manager Log into the mailbox and press [4] to select the Access Manager menu. [1] Follow Me: Incoming calls are forwarded to another number. [3] Block All Calls: Incoming calls are not connected but a recorded announcement is played instead.
  • Page 276 SAMSUNG SCM Compact Operation Manual v1.0 [6] Mailbox Administration Log into the mailbox and press [6] to select the Mailbox Administration menu. [1] Change Message Alert: Set the system to alert a specified phone number when there is a new message. Select the following sub-level codes.
  • Page 277 SAMSUNG SCM Compact Operation Manual v1.0 Call Processing System Configuration IPX-S300B’s built-in voice mail system cannot run independently of call processing. Therefore, to use the voice mail system, the necessary settings must be made for the call processing system. License Key Registration IPX-S300B includes a built-in voice mail system, which requires a license key for use.
  • Page 278 SAMSUNG SCM Compact Operation Manual v1.0 Service Class Settings To use the voice mail features, the voice mail-related items must be enabled in the service class. For more information on service classes, see the ‘4.1.36 Feature Service’. Service classes can be configured in the [CONFIGURATION > Service > Feature Service > Service Class] menu. The following voice mail-related items must be enabled.
  • Page 279 SAMSUNG SCM Compact Operation Manual v1.0 VM/AA Basic Mode VM/AA provides Basic/Advanced mode in the Administration GUI. Basic mode hides the part of Open block Table menu in order to GUI menu makes simple. So the part of feature can’t be set on the GUI. Below list is Basic mode feature list. Refer the description of details on the next pages.

  • Page 280: Auto Attendant

    SAMSUNG SCM Compact Operation Manual v1.0 Auto Attendant When the auto attendant feature is enabled, the voice mail system automatically answers the incoming call and one or more announcements are played for the caller depending on the digit dialed by the caller before connecting the call. The caller can dial a number to specify a particular person or a group.

  • Page 281: Operator Access

    SAMSUNG SCM Compact Operation Manual v1.0 Operator Access The caller can press a specific digit any time to connect to an available operator. You can configure operator groups using the [CONFIGURATION > Service > Group Service > Operator Group] menu.

  • Page 282: Auto Forward

    SAMSUNG SCM Compact Operation Manual v1.0 Auto Forward If this feature is enabled, any voice messages in the voice mailbox which are not checked after a specified period of time are automatically forwarded to the mailbox of another phone. The user can specify the delay time and the user can also specify whether the forwarded messages will be deleted from the mailbox or be left undeleted.
  • Page 283 SAMSUNG SCM Compact Operation Manual v1.0 Broadcast This feature allows a subscriber with administrator privileges to broadcast a voice message to all subscribers of the system. In order to use the message sending function for all users for the mailbox, sets as follows.
  • Page 284 SAMSUNG SCM Compact Operation Manual v1.0 Distribution List This feature allows a subscriber to leave a voice message for multiple subscribers at once. A list can not only include subscribers’ phone numbers but also other lists which contain subscribers’ phone numbers. When you leave a message for a list, the same message is left for all the subscribers who belong to the list.
  • Page 285 SAMSUNG SCM Compact Operation Manual v1.0 Individual Mailbox Greeting This feature allows the subscriber to record a greeting for his/her own mailbox. When a caller is connected to the subscriber’s mailbox for leaving a message, the recorded mailbox greeting will be played.
  • Page 286 SAMSUNG SCM Compact Operation Manual v1.0 Message Forward With Append When the subscriber forwards a voice message in his/her mailbox, this feature allows the subscriber to record additional information about the voice message which will be forwarded with the voice message.

  • Page 287: Access Manager

    SAMSUNG SCM Compact Operation Manual v1.0 Message Undelete This feature allows the subscriber to search for the messages which were previously deleted in the voice mailbox and listen to them or save them. Log into your voice mailbox.  Press ‘6’ to enter the Mailbox Management menu.

  • Page 288: Call Forwarding

    SAMSUNG SCM Compact Operation Manual v1.0  To record a greeting, set Greeting to Basic in the Caller Option Processor tab under the [VOICE MAIL > Open Block Table > Extension] menu.  Log into the mailbox and press ‘4’ to select the Access Manager menu.
  • Page 289 SAMSUNG SCM Compact Operation Manual v1.0 Find me can be enabled in the following way: [VOICE MAIL > Open Set Allow Find Me and Phone Number Saving to ‘Yes’ in the Authentication tab under the  Block Table > Extension] menu.

  • Page 290: Park And Paging

    SAMSUNG SCM Compact Operation Manual v1.0 Park and Paging The voice mail system provides the park and paging feature to those users who frequently leave their desks. When the subscriber does not answer the call, the caller can select ‘Park and Paging.’ Then, the voice mail system turns on the speakers on all the phones in the same station paging group as the subscriber and makes an announcement that there is an incoming call for the subscriber.
  • Page 291 SAMSUNG SCM Compact Operation Manual v1.0 System Report This shows the call activities for the subscriber’s extension number. Report Duration: This is the reporting period. This is begins on day the report counter was last deleted and ends with ...

  • Page 292: Voice Studio

    SAMSUNG SCM Compact Operation Manual v1.0 Daily Report This shows call activities for each hour of a day. Report Duration: This is the reporting period. This is begins on day the report counter was last deleted  and ends with today’s date.

  • Page 293: External Application

    1) Click the Generate button and enter corresponding values in [Configuration > User > Single Phone User] menu. It is the same as generating normal users. Specifies Phone Type to Samsung-PC-Attendant. 2) Click the Generate button and enter a corresponding value in [Configuration > User > Attendant Console] menu.
  • Page 294 The Samsung Communicator is Unified Communications Client software running on a client PC that takes the functionality commonly used and understood on our telephones and puts it at your fingertips and Screens on your PC. The Samsung Communicator can be run in three different Device Modes. The Samsung Communicator can be a Stand-alone device when in the Soft Phone Mode, when in UC Phone Mode it can work in connection to a UC Phone (SMT-i Series) device.
  • Page 295 Specify a name by index in [Environment Settings > User Group > User Profile] menu. For the name field, you should enter suitable terms as that field is displayed in application user generation/change screens, and should use indexes as suitable for their purpose. Refer to the ‘Samsung Application Suite Administrator’s Guide’ for detailed information.
  • Page 296 SAMSUNG SCM Compact Operation Manual v1.0 ACD Agent Program ACD Agent is a call center agent that enables call center agents to operate the IPX-S300B system effectively and enables managing call center agents. Agent provides all functions that can be performed by call center agents for operating the call center.
  • Page 297 SAMSUNG SCM Compact Operation Manual v1.0 SCplus Server SCplus is a CTI middleware solution to build up a contact center by interworking with IPX-S300B. Broadly, it consists of an inbound module and an outbound module. The inbound module has features such as connecting very quickly a customer to one of the most suitable consultants when he or she requests a consultant (skill based routing, designated consultant, reception scheduling, VIP customer/consultant, network ICD, virtual contact center routing, blending, etc.), and managing calls...
  • Page 298 SAMSUNG SCM Compact Operation Manual v1.0 Solution Partner Application External Ringback Tone Server A coloring server is i a device to provide a ringback tone. If interworked with a coloring server, a caller can hear a coloring sound until the call is connected to a receiver.
  • Page 299 SAMSUNG SCM Compact Operation Manual v1.0 The conditions to play a coloring ringback tone can be specified by user or extension group. Below is the procedure for configuration. In order to specify by user, select users in [CONFIGURATION > User > Single Phone User] menu and then push the Change button.

  • Page 300: Recording Server

    SAMSUNG SCM Compact Operation Manual v1.0 Recording Server Currently, a recording server using IP packet mirroring can be interworked with IPX-S300B. In order to use a recording server using IP packet mirroring, additional settings are required for IP network devices, but not for IPX-S300B.

  • Page 301: System Management

    SAMSUNG SCM Compact Operation Manual v1.0 System Management CHAPTER 7. This chapter describes the features required for system management. Managing System Access Access Permission You can use SCM Administrator to control access for operators. Use the [MANAGEMENT> Access Permission> Account List] menu to manage operators’ ID, password, class, login timeout, password duration, forced password change, etc.

  • Page 302: Access Control List (Acl)

    SAMSUNG SCM Compact Operation Manual v1.0 Access Control List (ACL) IPX-S300B provides ACL function to control access from outer side. Administrator can configure the five types of ACL services to allow or deny accesses. ACL Options Administrator can enable/disable ACL function per services like SNMP Trap ACL, ICMP ACL, Administrator can configure the ACL options (like Port, Policy, and Level) for each service in [Management >...

  • Page 303: Process Management

    SAMSUNG SCM Compact Operation Manual v1.0 Process Management IPX-S300B is a complex ecosystem of many processes (programs). Therefore, such processes are managed by Process Manager, which performs the following functions: Start/stop SCM  Process management  Start/stop individual processes by administrator request ...
  • Page 304 SAMSUNG SCM Compact Operation Manual v1.0 Individual Process Start/Stop The SCM Administrator can stop running processes or start stopped processes. You can stop or start processes in the [Performance > System Management > Process Management] menu. [Activate] [Activate] Click the button and select a stopped process and click the button to start it.

  • Page 305: System Operation

    SAMSUNG SCM Compact Operation Manual v1.0 System Operation Managing Configuration To view or change the system configuration, log into SCM Administrator and click the [CONFIGURATION] icon on the main menu. The Configuration menu contains various sub-level menu items including Location, User Group, User, Trunk Routing, Cabinet/Slot, Time Schedule, Service, Wireless Enterprise, Application, Phone Setting, Announcement, Network, Miscellaneous, Resource and Gateway.

  • Page 306: Figure 21. Managing Performance

    SAMSUNG SCM Compact Operation Manual v1.0 Managing Performance You can check the current IPX-S300B system performance status including CPU, memory, and disk utilization on the right side of the main monitor. You can also view the system and process resource usage activity using the [PERFORMANCE >...

  • Page 307: Software Upgrade

    SAMSUNG SCM Compact Operation Manual v1.0 Software Upgrade Store a package to upgrade in a specific directory of a PC. Then, connect to SCM Administrator and perform the package upgrade as follows. Description for Software package 1) ipx-app_x.x.x.x.tgz: Package for IPX-APP (CMU) board 2) ipx-sys_x.x.x.x.tgz: Package for IPX-SYS (CMU Nand and GWU) board...
  • Page 308 SAMSUNG SCM Compact Operation Manual v1.0 Upgrade Execution Choose the type to upgrade in Statistics/Performance-System Management-Package File Upload, and then push the  Upgrade button and push 'OK' button in the popup window which will appear. After the upgrade is automatically performed and completed the package whose type has been selected, then reboot.

  • Page 309: Checking Version

    SAMSUNG SCM Compact Operation Manual v1.0 Checking Version After the upgrade is completed, you can check the versions according to type in Statistics/Performance-System Management-Package File Upload.
  • Page 310 SAMSUNG SCM Compact Operation Manual v1.0 Managing Announcement IPX-S300B’s built-in sound source system can play voice announcements and system tones when necessary. Error Announcements This service plays voice announcements when calls are not processed normally due to errors, etc. Click the [CONFIGURATION > Announcement > Release Announcement] menu to view the list of announcements.
  • Page 311 SAMSUNG SCM Compact Operation Manual v1.0 Language Settings IPX-S300B supports announcements in multiple languages. However, due to the complexity of settings to configure different conditions for different languages, only one language is serviced at a time. The current language can be selected in the [CONFIGURATION > Announcement > Language] menu.

  • Page 312: Call Management

    SAMSUNG SCM Compact Operation Manual v1.0 Managing Individual Call IPX-S300B provides a feature for viewing the information of currently processed calls. It also allows the administrator to terminate currently processed calls by different criteria such as unusually long calls or illegitimate calls.
  • Page 313 SAMSUNG SCM Compact Operation Manual v1.0 Managing Database IPX-S300B provides a feature for backing up the database during operation. When upgrading IPX-S300B to a newer version, you can back up the database, upgrade the version, and then restore the database for use.
  • Page 314 SAMSUNG SCM Compact Operation Manual v1.0 Database Initialize IPX-S300B provides a feature for initializing the database of system. IP address of system remains. You can initialize the database in the [MANAGEMENT > Database > Database Initialize] menu. Managing Individual User IPX-S300B provides a feature for managing IPX-S300B users including phones, endpoints, gateways, and applications.
  • Page 315 SAMSUNG SCM Compact Operation Manual v1.0 Managing Access Permission IPX-S300B provides a feature for managing SCM Administrator. Account List IPX-S300B manages account list of SCM Administrator. Each account is different in grade due to account class. Account Class SCM Administrator basically has three account classes, Engineer, Technician and Customer.

  • Page 316: Call Detail Records (Cdr)

    SAMSUNG SCM Compact Operation Manual v1.0 Call Detail Records (CDR) Account information includes Call Detail Records (CDR) and Station Message Detail Records (SMDR). Whenever a call starts or ends, IPX-S300B records the call information according to the account data recording method defined for each user group.
  • Page 317 SAMSUNG SCM Compact Operation Manual v1.0 FTP Interoperation for Accounting System The CDR files generated are transferred to the external accounting system interoperating by FTP protocol. When interoperating with the external accounting system over FTP, you can configure the required information in the...
  • Page 318 SAMSUNG SCM Compact Operation Manual v1.0 TCP Interoperation for Accounting System IPX-S300B interoperates with the external accounting system over a native TCP method. Whenever CDR data is generated, the CDR data is transferred to the TCP server. CDR files are also backed up in IPX-S300B.
  • Page 319 SAMSUNG SCM Compact Operation Manual v1.0 Billing Output by Call Types This is a function that the CDR data is created by call types. To use this function, you should set the item whose ‘use billing output’ is ‘ENABLE’ in the [MANAGEMENT > CDR Storage Options > CDR Option] menu. And you should set items in the [MANAGEMENT >...

  • Page 320: System Statistics

    SAMSUNG SCM Compact Operation Manual v1.0 Statistics Reports IPX-S300B provides statistical information for calls and alarms generated in the system by hours, dates and months. You can view the statistical information in the [PERFORMANCE > Statistics] menu. The statistical information is kept in the database for the duration specified by ‘Statistic DB Keep Up Lifetime’ in the [CONFIGURATION >...
  • Page 321 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 322 SAMSUNG SCM Compact Operation Manual v1.0 Outbound Calls This shows the statistical information collected when internal Users attempted to call external Users.
  • Page 323 SAMSUNG SCM Compact Operation Manual v1.0 Inbound Calls This shows the statistical information collected when external Users attempted to call internal Users.
  • Page 324 SAMSUNG SCM Compact Operation Manual v1.0 Tandem Calls This shows the statistical information collected when external Users attempted to call other external Users through IPX- S300B.
  • Page 325 SAMSUNG SCM Compact Operation Manual v1.0 Call Failures This shows the statistical information for failed Inbound and Outbound authentications.
  • Page 326 SAMSUNG SCM Compact Operation Manual v1.0 All Calls This shows the statistical information for all calls. Failure Reason This shows the statistical information for all failed calls.
  • Page 327 SAMSUNG SCM Compact Operation Manual v1.0 User Group Statistics Using the [PERFORMANCE > Statistics > UserGroup] menu, you can view the following statistical information by menu items: User Group-Outgoing This shows the statistical information collected when Users of the user group attempted to make Outbound calls.
  • Page 328 SAMSUNG SCM Compact Operation Manual v1.0 User Group-Incoming This shows the statistical information collected when Inbound calls were attempted for Users of the user group.
  • Page 329 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 330 SAMSUNG SCM Compact Operation Manual v1.0 Service Group Statistics Using the [PERFORMANCE > Statistics > ServiceGroup] menu, you can view the following statistical information by menu items: Service Group-Outgoing This shows the statistical information collected when Users of the service group attempted to make Outbound calls.
  • Page 331 SAMSUNG SCM Compact Operation Manual v1.0 Service Group-Incoming This shows the statistical information collected when Inbound calls were attempted for Users of the service group.

  • Page 332: Route Statistics

    SAMSUNG SCM Compact Operation Manual v1.0 Route Statistics Using the [PERFORMANCE > Statistics > Route] menu, you can view the following statistical information by menu items: Route-Inbound This shows the statistical information collected when Inbound calls were attempted for internal Users through the route.
  • Page 333 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 334 SAMSUNG SCM Compact Operation Manual v1.0 Route-Outbound This shows the statistical information collected when internal Users attempted to call external Users through the route.
  • Page 335 SAMSUNG SCM Compact Operation Manual v1.0 Hunt Group Statistics Using the [PERFORMANCE > Statistics > HuntGroup] menu, you can view the following statistical information by menu items: Hunt Group-Incoming This shows the statistical information collected when Inbound calls were attempted for Users of the...

  • Page 336: User Statistics

    SAMSUNG SCM Compact Operation Manual v1.0 User Statistics Using the [PERFORMANCE > Statistics > User] menu, you can view the following statistical information by menu items: IPX-S300B package provides User-outgoing and User-Incoming statistics but IPX-S300B Enterprise package does not. User-Outgoing This shows the statistical information collected when the User attempted to make an outbound calls.
  • Page 337 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 338 SAMSUNG SCM Compact Operation Manual v1.0 User-Incoming This shows the statistical information collected when Inbound calls were attempted for the User.
  • Page 339 SAMSUNG SCM Compact Operation Manual v1.0 Statistics Group To use the statistics group, you need the following items are set. Using the [CONFIGURATION > Service > Group Service > Statistics Group] menu, you need to create a statistics group, set the following data.
  • Page 340 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 341 SAMSUNG SCM Compact Operation Manual v1.0 Extension Statistics Groups -Incoming This shows the statistical information collected when Inbound calls were attempted for the user in extension statistics group.
  • Page 342 SAMSUNG SCM Compact Operation Manual v1.0 Route Statistics Groups Using the [PERFORMANCE > Statistics > Route Statistics Groups] menu, you can view the following statistical information by menu items: Route Statistics Groups-Inbound This shows the statistical information collected when Inbound calls were attempted for internal...
  • Page 343 SAMSUNG SCM Compact Operation Manual v1.0 Route Statistics Groups-Outbound This shows the statistical information collected when internal Users attempted to call external Users through the route in route statistics group.
  • Page 344 SAMSUNG SCM Compact Operation Manual v1.0 System Service Statistics Using the [PERFORMANCE > Statistics > System Service] menu, you can view the following statistical information by menu items: Mobile Remote Dial This shows the statistical information collected when the System attempted to make an mobile...
  • Page 345 SAMSUNG SCM Compact Operation Manual v1.0 Smart Routing This shows the statistical information collected when the System attempted to make all smart routing. Smart Routing (Internal) This shows the statistical information collected when the System attempted to make internal smart...
  • Page 346 SAMSUNG SCM Compact Operation Manual v1.0 Smart Handover This shows the statistical information collected when the System attempted to make smart handover.
  • Page 347 SAMSUNG SCM Compact Operation Manual v1.0 Mobile Call This shows the statistical information collected when Samsung mobile phone attempted the make calls.
  • Page 348 SAMSUNG SCM Compact Operation Manual v1.0 Phone Usage by Type Statistics Using the [PERFORMANCE > Statistics > Phone usage by Type] menu, you can view the following statistical information by menu items: Internal-Outgoing Usage This shows the statistical information collected when outbound calls were attempted between...
  • Page 349 SAMSUNG SCM Compact Operation Manual v1.0 Outbound Usage This shows the statistical information collected when internal Users attempted to call external Users...
  • Page 350 SAMSUNG SCM Compact Operation Manual v1.0 Inbound Usage This shows the statistical information collected when external Users attempted to call internal Users. Total Usage This shows the statistical information for all calls.
  • Page 351 SAMSUNG SCM Compact Operation Manual v1.0 Phone Registration by Type Statistics Using the [PERFORMANCE > Statistics > Phone Registration by Type] menu, you can view the following statistical information by menu items: To Reg This shows the statistical information for state change from Unreg to reg.
  • Page 352 SAMSUNG SCM Compact Operation Manual v1.0 To Unreg This shows the statistical information for state change from reg to unreg.
  • Page 353 SAMSUNG SCM Compact Operation Manual v1.0 Registration Average This shows the statistical information for registration average.

  • Page 354: Acd Reports

    SAMSUNG SCM Compact Operation Manual v1.0 ACD Reports ACD Group Statistics Using the [PERFORMANCE > Statistics > ACD Group] menu, you can view the following statistical information by menu items: System Summary This shows the statistical information for all system-wide ACD calls.
  • Page 355 SAMSUNG SCM Compact Operation Manual v1.0 ACD-Group Overflow Statistics This shows the statistical information collected when overflow occurred for ACD group. ACD Agent Statistics Using the [PERFORMANCE > Statistics > ACD Agents] menu, you can view the following statistical information by menu items: Summary This shows the statistical information for all agents’...
  • Page 356 SAMSUNG SCM Compact Operation Manual v1.0 Utilization This shows the statistical information for all agents’ level of contribution. Activity This shows the statistical information for all agents’ activities. Resource Statistics Using the [PERFORMANCE > Statistics > Resource] menu, you can view the following statistical information by menu items: This shows the statistical information for CPU.

  • Page 357: Alarm Statistics

    SAMSUNG SCM Compact Operation Manual v1.0 Disk This shows the statistical information for disk. Alarm Statistics Using the [PERFORMANCE > Statistics > System Alarms] menu, you can view the following statistical information by menu items: This shows the statistical information for alarms, faults and status.

  • Page 358: Fault Management

    SAMSUNG SCM Compact Operation Manual v1.0 Fault Management This section describes various settings and methods for handling system events. Events are generated as alarms, faults or status whenever there is a problem with the system or a specific status changes. You can configure the profile for such events.
  • Page 359 SAMSUNG SCM Compact Operation Manual v1.0 Viewers Event Viewer Event Viewer provides real-time monitoring of alarms, faults, status, and alarm clear information in the IPX-S300B system. You can view Event Viewer in the [PERFORMANCE > Fault > Viewer > Viewer-Event] menu.

  • Page 360: Alarm Settings

    SAMSUNG SCM Compact Operation Manual v1.0 Alarm Settings The Alarm Settings include detailed information on alarms, faults and status occurring in IPX-S300B. Using this information, an operator can set how to display information on alarms, faults and status in SCM Administrator.
  • Page 361 SAMSUNG SCM Compact Operation Manual v1.0 Fault Profile (Fault) Fault profiles display fault types and detailed information on each of them occurring in IPX-S300B. The table below displays profiles information. Fault profiles can be checked in [Statistics/Performance > Fault Management > Alarms Settings >...

  • Page 362: Alarm History

    SAMSUNG SCM Compact Operation Manual v1.0 Alarm History This feature allows you to manage the history of faults and status information generated in IPX- S300B. Alarm History You can view the alarm history in the [PERFORMANCE > Fault > History> History-Alarm] menu.

  • Page 363: License Management

    The built-in Sample Activation Key is valid while both license key and activation is not inputted. The priority order of license is Activation Key > Evaluation License > Sample Activation Key. License for Samsung Soft Phone for Windows, Samsung FMC Phones, Samsung PC Attendant and 3rd-Party SIP Phone can be used for Samsung SIP Phone.
  • Page 364 SAMSUNG SCM Compact Operation Manual v1.0...
  • Page 365 SAMSUNG SCM Compact Operation Manual v1.0 LDAP Data Import IPX-S300B provides importing data from external LDAP server. The following data can be imported: Using the [Management > LDAP Data Import], you can set the following LDAP information by menu items: LDAP Server You can input external LDAP server information in [Management >...
  • Page 366 SAMSUNG SCM Compact Operation Manual v1.0 LDAP Schedule You can import data periodically or immediately in [Management > LDAP Data Import > LDAP Schedule] menu.
  • Page 367 SAMSUNG SCM Compact Operation Manual v1.0 LDAP Server Service Overview of the LDAP Server Service LDAP server service provides that external devices linked with IPX-S300B can take user information of IPX-S300B. The external devices can query user information registered in IPX-S300B like as: Extension Number, Department, Position and so on.
  • Page 368 SAMSUNG SCM Compact Operation Manual v1.0 Basic information for LDAP server service Basic information for connecting to LDAP Server is as follows:...
  • Page 369 SAMSUNG SCM Compact Operation Manual v1.0 Directory Service for Mobile User Overview of the Directory Service Directory service provides the user information of IPX-S300B to Mobile User. Directory service provides the following data: Directory Service  Presence Service  Location Service ...
  • Page 370 SAMSUNG SCM Compact Operation Manual v1.0 For additional information of User, configure the data in [CONFIGURATION > User Group > User Profile Field Name] menu. For Department information of User Group, configure the data in [CONFIGURATION > User Group > Department] menu.

  • Page 371: Location Service

    SAMSUNG SCM Compact Operation Manual v1.0 Presence Service IPX-S300B provides the presence information of other user to Mobile User. User can configure the presence data in [CONFIGURATION > User > User Profile] menu to Mobile User. Administrator can configure the additional options of Presence in [CONFIGURATION > User Group >...

  • Page 372: Photo File Management

    SAMSUNG SCM Compact Operation Manual v1.0 Photo File Management Overview of Photo file Management Photo File Management is provided to handle photo files used in the Directory service and the Premium CID service. This feature supports the upload and download of batch file and gives tools to compress, delete, adjust and sync.

  • Page 373: Troubleshooting Guide

    SAMSUNG SCM Compact Operation Manual v1.0 Troubleshooting Guide CHAPTER 8. This chapter describes troubleshooting. IPX-S300B Server The troubleshooting lists are following:...

  • Page 374: Ipx-S300B Hardware

    SAMSUNG SCM Compact Operation Manual v1.0 IPX-S300B Hardware [1001] Server Fails to Boot (Before Video Output) Symptoms Server fails to boot after installing OS or changing the system hardware, and no image or message is displayed on the console monitor.
  • Page 375 SAMSUNG SCM Compact Operation Manual v1.0 Solutions See the ‘Troubleshooting External Connections’ section of the Hardware Owner’s Manual, and connect the external devices using cables as described. [1003] Problem with Video Output Symptoms The monitor is connected but there is no output.
  • Page 376 SAMSUNG SCM Compact Operation Manual v1.0 For other USB device, solve the problem by carrying out the following procedures: 1) Remove the USB device from the system. 2) Restart the system and enter into System Setup menu by pressing <F2>.
  • Page 377 SAMSUNG SCM Compact Operation Manual v1.0 Linux [1101] The Initial System Login Account Has Been Forgotten Symptoms You forgot the initial login account set for the system. Possible Causes You forgot the initial login account set for the system. Solutions The initial login accounts set for the system are as follows.
  • Page 378 SAMSUNG SCM Compact Operation Manual v1.0 [1104] The Linux System Root Password Has Been Forgotten Symptoms You forgot the Linux system root password. Possible Causes You forgot the Linux system root password. Solutions Carry out the procedures below to log into the single user mode and reset the root password: 1) Restart the system.
  • Page 379 SAMSUNG SCM Compact Operation Manual v1.0 IPX-S300B Software Base [1201] IPX-S300B Block’s Abnormal Termination Alarm Has Occurred (Automatic Restart) Symptoms ‘Abnormal Block State’ Alarm is found in EVENT VIEWER or ALARM HISTORY of SCM Administrator window. However, the corresponding process or subsystem containing the process is appeared in red.
  • Page 380 SAMSUNG SCM Compact Operation Manual v1.0 7) From the PC, establish a FTP connection to the IPX-S300B system, and then download the compressed log file. (The FTP login ID is ‘scm’ and the password is ‘samsung*#’.) [1202] IPX-S300B Block’s Abnormal Termination Alarm Has Occurred (Terminated) Symptoms ‘Abnormal Block State’...
  • Page 381 7) From the PC, establish a FTP connection to the IPX-S300B system, and then download the compressed log file. (The FTP login ID is ‘scm’ and the password is ‘samsung*#’.) [1203] A CPU Alarm Has Occurred and is Not Cleared Symptoms EVENT VIEWER or ALARM HISTORY in the SCM Administrator screen displays ‘CPU OverLoad (%)’...
  • Page 382 SAMSUNG SCM Compact Operation Manual v1.0 Solutions If you have uploaded unnecessary files to the IPX-S300B system, delete the files. If there are core files in the system, download them to a PC and send them to the development team. Carry out the following procedures to download the core files: 1) Log into the Linux console.
  • Page 383 SAMSUNG SCM Compact Operation Manual v1.0 Solutions In SCM Administrator, select the [PERFORMANCE > Server Resources > Process] menu to check which processes are hogging the memory; and use the [PERFORMANCE > System Management > Process Management] menu to deactivate the memory-hogging processes and reactivate them.

  • Page 384: Scm Administrator

    SAMSUNG SCM Compact Operation Manual v1.0 SCM Administrator [1303] Administrator Does Not Work Correctly Symptoms The system has been upgraded with a new package, but the new features or items are not shown. Possible Causes The newly downloaded content has not been reflected in the system.
  • Page 385 SAMSUNG SCM Compact Operation Manual v1.0 [1306] Cannot Log Into Personal Assistant with SSO Symptoms Cannot log into Personal Assistant Webpage with Single Sign On (SSO). Possible Causes The SSO module is not supported by browsers other than Internet Explorer.
  • Page 386 SAMSUNG SCM Compact Operation Manual v1.0 Possible Causes The email sending option is turned off in alarm settings, or the email settings are incorrect. Solutions 1) In [PERFORMANCE > Fault > Setting > Alarm/ Fault/ Status], enable E-mail Flag for desired items.
  • Page 387 SAMSUNG SCM Compact Operation Manual v1.0 Solutions Select [Main Menu > File > Sound] and select alarm count. Enter a number of times to play or select disable. [1313] Force Quitting SSO Agent Symptoms SSO Agent is no longer needed but keeps running and you do not know how to quit it.
  • Page 388 SAMSUNG SCM Compact Operation Manual v1.0 [1317] The ‘Evaluation License Expire’ Alarm Has Occurred Symptoms The Evaluation License Expire alarm is displayed on the screen. Possible Causes The evaluation license initially installed has expired. Solutions Provide your vendor with the MAC address information of the device installed with IPX-S300B,...
  • Page 389 SAMSUNG SCM Compact Operation Manual v1.0 Call Manager Features The troubleshooting lists are following:...

  • Page 390: Call Routing

    SAMSUNG SCM Compact Operation Manual v1.0 Call Routing [2001] Cannot Make Outbound Trunk Call Symptoms Outbound trunk calls fail. Possible Causes & Solutions [2002] Cannot Receive Inbound Trunk Calls To the Number Specified as CLI or DID Symptoms Inbound trunk calls are not connected to the number specified as CLI Routing or DID Routing.
  • Page 391 SAMSUNG SCM Compact Operation Manual v1.0 Solutions Check whether a call restriction policy is applied to the called user. If no call restriction policy is applied to the user, check whether a call restriction policy is applied to the user’s service group or user group.
  • Page 392 SAMSUNG SCM Compact Operation Manual v1.0 [2006] Outbound Trunk Number is Different From the dialed number Symptoms Outbound trunk number is different from the dialed number. Possible Causes & Solutions [2007] External Trunk Call Forward Fails For Inbound Trunk Call Symptoms External call forward fails for inbound trunk call.

  • Page 393: Call Features

    The phone is not registered under [PERFORMANCE > Registration Status]. Solutions Check that the phone is correctly registered under [PERFORMANCE > Registration Status]. If it is not registered, register the phone again. If it is a Samsung phone, press the [MUTE] button.
  • Page 394 SAMSUNG SCM Compact Operation Manual v1.0 [2103] Secretary Function: Status of Other Phones is Not Shown Correctly Symptoms The status of other phones is not shown correctly. Possible Causes The phone is not registered under [PERFORMANCE > Registration Status]. ...
  • Page 395 SAMSUNG SCM Compact Operation Manual v1.0 [2105] Multiline is Not Correctly Shown on the Phone Symptoms Multiline is not correctly shown on the phone Possible Causes Only one user is allocated under [CONFIGURATION > User > Multi-Extension Phone]. Configuration information of the phone is not received.
  • Page 396 SAMSUNG SCM Compact Operation Manual v1.0 Voice Path Connection [2201] Cannot Hear On-Hold Sound Source Symptoms The on-hold sound source cannot be heard. Possible Causes Check that MOH use is enabled for the user group. Solutions Select the user group and enable MOH use under [CONFIGURATION > User Group > Change User Group >...
  • Page 397 SAMSUNG SCM Compact Operation Manual v1.0 Security (TLS/sRTP) [2301] Cannot Register Phones When Using TLS Symptoms Phones cannot be registered when using TLS. Possible Causes You need to check the device protocol settings. Solutions Change the protocol list of the subscriber’s device to TLS under [CONFIGURATION > User >...
  • Page 398 SAMSUNG SCM Compact Operation Manual v1.0 [2304] Cannot Establish Calls Between Phone and Gateway Using sRTP Symptoms Calls cannot be established between a phone and the gateway using sRTP. [Possible Causes & Solution] [2305] Cannot Establish Calls Between Phones and the Service Provider’s SIP Server Using sRTP Symptoms Calls cannot be established between a phone and the service provider’s SIP server using sRTP.
  • Page 399 SAMSUNG SCM Compact Operation Manual v1.0 SMDR (CDR) [2401] Cannot Create CDR Data Symptoms CDR data is not created. Possible Causes Option ‘None’ is selected for the billing data creation method. Solutions Change the billing data creation method for the user group from ‘None’ to another option.
  • Page 400 SAMSUNG SCM Compact Operation Manual v1.0 Application Features The troubleshooting lists are following:...
  • Page 401 SAMSUNG SCM Compact Operation Manual v1.0 [3001] Cannot Call ACD Group Symptoms When attempting to call an ACD group number, you do not hear a ringback tone or an ACD group announcement but you get an error. Possible Causes The ACD group number is not registered.
  • Page 402 SAMSUNG SCM Compact Operation Manual v1.0 Solutions 1) Check that the MOH of the system is functioning correctly. Press the [Hold] button on the phone while on a call with another extension subscriber. Check that the MOH is heard on the other person’s phone.
  • Page 403 SAMSUNG SCM Compact Operation Manual v1.0 [3004] Agent Cannot Login Symptoms Login fails when an agent attempts to log into an ACD group using the feature code or the function key. Possible Causes The feature code is invalid.  The Agent ID is not registered.
  • Page 404 SAMSUNG SCM Compact Operation Manual v1.0 2) Check that the status of the agent is normal under [CONFIGURATION > Application > ACD > ACD Agent]. The Wrap-up status must be Reset and the Break status must be Reset in order to receive calls.
  • Page 405 SAMSUNG SCM Compact Operation Manual v1.0 Conference [3101] Conference Function Does Not Work Symptoms Conference does not start when calling using the conference feature code or when pressing the conference button during a call. Possible Causes The conference server has not been configured.
  • Page 406 SAMSUNG SCM Compact Operation Manual v1.0 Solutions 1) In the [CONFIGURATION > Application > Conference Server] menu, click the [Search] button to display the user group list and select the Conference Server with the problem 2) Click the [Change] button to check whether the required services are selected.
  • Page 407 SAMSUNG SCM Compact Operation Manual v1.0 [3104] Only the Meet-Me Conference Function Works Symptoms Conference functions other than Meet Me conference do not work. In the [CONFERENCE > System configuration] menu, the number of voice channels for Meet Me conferences in the Misc Setting tab is shown as 32 (for IPX-S300B).
  • Page 408 SAMSUNG SCM Compact Operation Manual v1.0 [3106] Cannot Enter Meet-Me Conference Before Start Time Symptoms You cannot enter a Meet Me conference, even though you have selected the advanced entrance option at the time of reservation. Possible Causes Time allowed for pre-conference entrance is set to None.
  • Page 409 SAMSUNG SCM Compact Operation Manual v1.0 VM/AA [3201] Cannot Access VM When Logged Into Mailbox Symptoms When you press the VM feature code on the phone, you hear the announcement ‘Service is unavailable.’ Possible Causes This problem may occur if Internal UMS is not registered in the application server.
  • Page 410 SAMSUNG SCM Compact Operation Manual v1.0 [3203] Cannot Register in Outlook Symptoms When you attempt to register the Outlook Add-in after installing it, you get the ‘Failed to  register’ message. When you attempt to register the Outlook Add-in after installing it, you get the ‘IP-UMS is ...
  • Page 411 SAMSUNG SCM Compact Operation Manual v1.0 [3205] New Voice Mail is Not Emailed to the Email Account Symptoms You have got a new voice mail in your mailbox but an email attachment of the voice mail is not sent to the email account you specified.
  • Page 412 SAMSUNG SCM Compact Operation Manual v1.0 [3207] Park & Overhead Paging Function Does Not Work Symptoms An incoming trunk call requested paging but the paging function does not work. Possible Causes Park & overhead paging function settings are incorrect. ...
  • Page 413 SAMSUNG SCM Compact Operation Manual v1.0 [3209] Recording of Personal Greetings is Not Allowed From the Menu Symptoms When you log onto UMS on the phone and access the ‘5’ Personal Greeting Recording menus, you do not get the greeting recording menu (busy greeting, call block greeting, night personal greeting, etc.).
  • Page 414 SAMSUNG SCM Compact Operation Manual v1.0 Interoperation with CSTA Applications [3301] Cannot Connect CSTA Application Symptoms You cannot access the system from the CSTA application. Possible Causes There is a problem with the IP communication between the system and the application PC.
  • Page 415 SAMSUNG SCM Compact Operation Manual v1.0 [3302] Cannot Register CSTA Monitor Symptoms The CSTA monitor cannot be registered. Possible Causes You have attempted to monitor an invalid number.  You have reached the maximum monitor number or maximum filter number allowed in the ...
  • Page 416 SAMSUNG SCM Compact Operation Manual v1.0 [3304] CSTA Commands Do Not Work Symptoms When a phone executes a CSTA command, the command does not function correctly even though the CSTA application is connected correctly and a phone number is correctly registered to be monitored.
  • Page 417 SAMSUNG SCM Compact Operation Manual v1.0 Interoperate with Phones and Gateways The troubleshooting lists are following: Interoperation with Phones [4001] Cannot Connect to Network Symptoms You cannot connect to the network from the phone. Possible Causes Poor LAN cable connection ...
  • Page 418 SAMSUNG SCM Compact Operation Manual v1.0 [4002] Cannot Register with Server Symptoms You cannot register the phone with the IPX-S300B server. Possible Causes Network error  Profile download failure  Subscriber information error  Certificate error when using TLS protocol ...
  • Page 419 SAMSUNG SCM Compact Operation Manual v1.0 DHCP option field. Check that the DHCP IP address is correctly acquired. Check that the IP address is correctly set under the phone’s [Menu > Settings > Network Information] menu. 3) Check that the profile is correctly downloaded.
  • Page 420 SAMSUNG SCM Compact Operation Manual v1.0 User mode setting  Solutions 1) Check that the network is functioning correctly. 2) Check that the configuration server information is correctly set. When in PNP mode, contact the system administrator. Check the configuration information of Easy Install.
  • Page 421 SAMSUNG SCM Compact Operation Manual v1.0 2) Check the SIP message that negotiation for the codec information is correctly performed. 3) Convert the RTP packets to audio and check whether the source voice is noisy. (A separate tool is required for sRTP).
  • Page 422 SAMSUNG SCM Compact Operation Manual v1.0 [4010] Time Displayed is Incorrect Symptoms Time shown by the phone is incorrect. Possible Causes Network error  The system’s time zone is incorrect.  The phone’s time zone is incorrect.  Solutions 1) Check [Menu > Settings > Application Setting > Time Zone > Time Update].
  • Page 423 SAMSUNG SCM Compact Operation Manual v1.0 Service is unavailable.  Processing error by the IPX-S300B server  Solutions 1) Check that provisioning is correctly performed. 2) Check the error message displayed on the screen when performing the service. 3) Check COS, activation of supplementary services, and access code for the phone number performing the service.
  • Page 424 SAMSUNG SCM Compact Operation Manual v1.0 Solutions 1) Check the option number 43 in the DHCP server (system administrator). Register the MAC of the AOM in the phone (system administrator). 2) Assign a function to each key of the AOM (system administrator).
  • Page 425 SAMSUNG SCM Compact Operation Manual v1.0 [4016] Fonts Are Garbled Symptoms The font displayed on the phone’s menu is garbled.  The text displayed by the system is garbled. (Service menu, temporary service menu, multi-  purpose button information, AOM information, busy information, etc.) Possible Causes 1) The font displayed on the phone’s menu is garbled.
  • Page 426 SAMSUNG SCM Compact Operation Manual v1.0 Interoperation with Gateways [4101] Cannot Register Gateway Symptoms Registration is not performed because the registration message from the gateway and the registration message stored in the IPX-S300B are different. Possible Causes Registration method for endpoint in routing is incorrect.

  • Page 427: Gateway Installation

    SAMSUNG SCM Compact Operation Manual v1.0 IPX-G500B Gateway The troubleshooting lists are following: Gateway Installation [7001] Cannot Turn On Gateway Symptoms The IPX-G500B gateway cannot be switched on. Possible Causes The power cable is not connected.  The power switch is in the off position.
  • Page 428 SAMSUNG SCM Compact Operation Manual v1.0 [7002] LAN LED on the system is Off Symptoms The LAN LED on the system is off. Possible Causes The LAN cable is disconnected from the gateway.  The LAN cable connected to the gateway is disconnected from the switch.
  • Page 429 SAMSUNG SCM Compact Operation Manual v1.0 Solutions Perform a ping test on the gateway system and check whether the network is normal. If it is not  normal, check the network status and the firewall settings. Check the gateway IP setting on the [Configuration > Gateway > IPX Setting >...
  • Page 430 SAMSUNG SCM Compact Operation Manual v1.0 Survival Mode [7201] Cannot Dial or Receive Calls on Analog Phones Symptoms Calls cannot be dialed or received by analog phones in survival mode. Possible Causes The analog phone or phone line has a problem.
  • Page 431 SAMSUNG SCM Compact Operation Manual v1.0 Possible Causes The phone line or FXO card has a problem.  The gateway system operation is not normal.  Solutions Replace the phone line or FXO card and test again.  Check the RUN LED of the system that the phone is connected is normal. If it’s connected to the ...
  • Page 432 SAMSUNG SCM Compact Operation Manual v1.0 Possible Causes The gateway system operation is not normal. Solutions Check the RUN LED of the system that the phone is connected is normal. If it’s connected to the  IPX-G500B, check 2 RUN LED.
  • Page 433 SAMSUNG SCM Compact Operation Manual v1.0 SCM Administrator Execute SCM Administrator When display a popup of “Your security settings have blocked downloading file” Symptoms Blocked downloading an execute file of SCM Administrator Possible Causes Security setting of browser Solutions 1) Should allow pop-up in [Tools] of browser.
  • Page 434 SAMSUNG SCM Compact Operation Manual v1.0 Auto Attendant Automatic Alternative Routing Automatic Call Distribution Access Control List Answering Machine Emulation Access Point Controller Alternative Route BHCA Busy Hour Call Attempt Busy Lamp Field Call Admission Control Call Detailed Record Caller Information Data...
  • Page 435 SAMSUNG SCM Compact Operation Manual v1.0 Do Not Disturb Direct Outward Dial Direct Route DTMF Dual Tone Multi-Frequency Direct Trunk Select Fixed Mobile Substitution File Transfer Protocol Foreign Exchange Official Foreign Exchange Station Gateway ICMP Internet control message protocol ITSP...
  • Page 436 SAMSUNG SCM Compact Operation Manual v1.0 Private Branch eXchange PSTN Public Switched Telephone Network RADIUS Remote Authentication Dial In User Service Request For Comments Reset Real Time Protocol Single Board Computer Samsung Communication Manager Serial Input and Output Session Initiation Protocol...
  • Page 437 SAMSUNG SCM Compact Operation Manual v1.0 ©2016 Samsung Electronics Co., Ltd. All rights reserved. Information in this manual is proprietary to SAMSUNG Electronics Co., Ltd. No information contained here may be copied, translated, transcribed or duplicated by any form without the prior written consent of SAMSUNG.

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