Performing a Reset
Soft Reset
When you perform a soft reset, the device deletes any data that has not
been saved but saves any data that has been stored in memory. Try
performing a soft reset if the device does not respond when you tap the
display or press a button.
To perform a soft reset, use the stylus to press the reset button.
stylus
reset button
Hard Reset
NOTICE:
When you perform a hard reset, you lose all the data stored on your
device and any programs you have installed on your device.
Perform a hard reset if:
•
You want to delete all the data stored on your device.
•
You forget your password and need to clear it.
•
Your device is experiencing severe operational problems and you have
already attempted a soft reset.
NOTICE:
It is strongly recommended that you back up your data before
you perform a hard reset. See ActiveSync Help on your computer for
more information.
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System Information Guide