Canon imageRUNNER ADVANCE V3.4 Service Manual
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Canon imageRUNNER ADVANCE V3.4 Service Manual

Canon imageRUNNER ADVANCE V3.4 Service Manual

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SERVICE
MANUAL
COPYRIGHT © 2017 CANON INC.
imageRUNNER
ADVANCE V3.4
System
February 3, 2017
Rev. 2
CANON imageRUNNER ADVANCE V3.4 System Rev. 2 PRINTED IN U.S.A.

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  • Page 1 ADVANCE V3.4 System SERVICE MANUAL February 3, 2017 Rev. 2 CANON imageRUNNER ADVANCE V3.4 System Rev. 2 PRINTED IN U.S.A. COPYRIGHT © 2017 CANON INC.
  • Page 2 When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.

  • Page 3: Table Of Contents

    Contents Contents 1. Overview of System Management..............1 Overview of System Management...................... 2 Third Generation System Software..................... 3 Checking the Platform Version......................4 2. Authentication....................5 Login Services.............................6 Overview.............................. 6 User Authentication..........................9 DepartmentID Authentication overview....................14 Integrated Authentication Function....................... 14 Management of the Authentication Method..................16 Change Login Services Procedure.......................
  • Page 4 Contents Purpose of This Function........................38 Advantages and Restrictions........................38 Function Overview..........................38 Setting Procedure..........................39 Procedure to Confirm the Settings......................39 Procedure to Cancel the Setting......................40 Restricted Settings..........................40 Function to Mask the Screen during Remote Access............... 44 Procedure for Enabling This Function....................45 Procedure for Disabling This Function....................
  • Page 5 Contents Resources availability (remaining amount)..................107 What is MEAP Specifications (MEAP Spec Version)?................107 MEAP Application Management......................108 Managing the License File......................... 108 System Information........................... 109 MEAP Application Setting Information Management and Log Management........... 110 Work Due To Change in Execution Environment of MEAP..............111 Settign Procedure..........................113 Preparation............................
  • Page 6 Contents 8. Monitoring Function..................158 Functional Overview........................159 Overview of System...........................159 Features and benefits........................159 Main Functions..........................160 Limitations............................161 Servicing Notes..........................161 E-RDS Setup...........................162 Preparation............................162 Steps to E-RDS settings........................162 Maintenance............................164 Initializing E-RDS settings........................164 Error Message List.......................... 165 APPENDICES....................168 Backup Data............................169 Detail of HDD partition........................179...

  • Page 7: Overview Of System Management

    Overview of System Management Overview of System Management..2 Third Generation System Software..3 Checking the Platform Version....4...

  • Page 8: Overview Of System Management

    1. Overview of System Management Overview of System Management This chapter describes information for service technicians on the system of this machine. Although this chapter contains some information described in the User's Guide, for details on the functions for users, refer to the e-Manual.

  • Page 9: Third Generation System Software

    1. Overview of System Management Third Generation System Software The second generation system software which has been applied to ADVANCE series copying machines has been developed on a model-by-model basis and has the following problems. • The specifications differed depending on the model. •...

  • Page 10: Checking The Platform Version

    1. Overview of System Management Checking the Platform Version The version of the platform can be checked on the counter check screen of the Control Panel or in service mode. NOTE: • V3.2 is displayed as "302", and V13.10 as "1310". •...

  • Page 11: Authentication

    Authentication Login Services........6 Management of the Authentication Method..........16 Management of Users......22 Related service mode......28...

  • Page 12: Login Services

    2. Authentication Login Services Overview The login service and user authentication method are services for authenticating users, and the user database that is referred to for authentication is called the "authentication database" and the function for logging in is called the "authentication function". The authentication databases and authentication functions that can be selected vary depending on the login service.
  • Page 13 2. Authentication DepartmentID Authentication This service performs authentication by matching the entered department ID and password against the information in the device. ■ Login Method (User Authentication Function) The method for logging in to a login service is called the user authentication function. Although there are several user authentication functions, it is possible to either use only one function or to use more than one function.
  • Page 14 2. Authentication Card Authentication This is an authentication method that can be used on devices equipped with a Card Reader. This authentication method reduces the load on users since it removes the effort of entering authentication information. Mobile Authentication This is an authentication method that allows automatic login when a user with a mobile terminal on which the application for mobile authentication is running approaches this equipment.

  • Page 15: User Authentication

    2. Authentication ■ Authentication Database Login service can be used to specify which user DB to inquire to. The authentication database varies depending on the login service. Screen example ([Settings/Registration] > [Management Settings] > [User Management] > [Authentication Management]) Combination of the login method and the authentication database Authentication Keyboard Au- IC Card Authentication...
  • Page 16 User Attribute: memberOf Not Available Available Character String: Canon Peripheral Admins Available Available The settings of the administrator can be changed on the following screen: remote UI > [Settings/Registration] > [Management Settings] > [Authentication Management] > [Preferences] (http://<device's IP address>:8000/userauth/Preference)
  • Page 17 2. Authentication ■ Local device authentication It is one of the user authentication methods using User Authentication, and is used for an device on a stand-alone basis. Device Local user Remote user Register the user to be authenticated on the database in the device. The User Management screen can be changed on the [Settings/ Registration] >...
  • Page 18 2. Authentication CAUTION: In the case of using Server Authentication (Active Directory authentication), it is necessary to synchronize the time settings of the Active Directory server and the machine (and the PC for login). If the difference in time setting is 5 minutes or longer, an error will occur at the time of login.
  • Page 19 2. Authentication CAUTION: Make sure to set the time of the server and the time of the device to be within a certain difference. With Kerberos authentication, the time of the authentication server (KDC) and authentication client must be synchronized within a certain difference.

  • Page 20: Departmentid Authentication Overview

    2. Authentication Server authentication Local user Local device authentication Remote user Remote user Schematic diagram of Server authentication + Local device authentication DepartmentID Authentication overview This login service is selected when the department ID management is enabled or no authentication function is set. Set the department ID management to [ON] on [Settings / Registration] of this device and register 7-digit ID and PIN by department.
  • Page 21 2. Authentication Volatile Credential Persistent Credential Lifetime Deletion Can be used until logout/shutdown. Can be used until deletion by the application or man- agement tool. Encryption of credential Not supported Data retained on the HDD is encrypted. data Store (Save) to Memory in the device HDD in the device...

  • Page 22: Management Of The Authentication Method

    2. Authentication Management of the Authentication Method Change Login Services Procedure 1. Log on to SMS, click [ Enhanced System Application Management ]. 2. Click [SWITCH] for the login service to be used. 3. When login service application you have selected turns to Start after Restart, restart the device.

  • Page 23: Login Service Installation Procedure

    2. Authentication Login Service Installation Procedure 1. Log on to SMS, and click the [Browse], and specify the enhanced system application file and license file. 2. Select [Install and Start] or [Only Install] in [Operation to Perform], and click [Install]. Login Service Uninstallation Procedure In order to uninstall a login service, the service needs to be stopped ("Installed"...

  • Page 24: Authentication Settings

    2. Authentication Authentication Settings The settings of the login method and authentication database can be configured on the [Authentication Management] screen. In the case of this model, the combination of login service, login method, and authentication database is specified. These settings are configured on the Authentication Management screen.

  • Page 25: Procedure For Enabling Mobile Authentication

    2. Authentication Procedure for Enabling Mobile Authentication Follow the procedure shown below to configure the setting to use mobile authentication. Note that the Bluetooth LE option needs to be installed in order to use mobile authentication. 1. Enable the following service mode (setting value: 1). COPIER >...
  • Page 26 2. Authentication 2. In the following [Settings/Registration] menu, enable the Bluetooth function (set it to ON). • Remote UI [Settings/Registration] > Preferences > Network > Bluetooth Settings > Use Bluetooth • Control Panel [Settings/Registration] > Preferences > Network > Bluetooth Settings > Use Bluetooth...
  • Page 27 2. Authentication 3. In the following [Settings/Registration] menu, enable the mobile authentication (set it to ON). • Remote UI [Settings/Registration] > Preferences > Basic Settings > Use of Authentication Function > Use the user authentication function • Control Panel [Settings/Registration] > Preferences > User Management > Authentication Management > Use User Authentication When the setting is enabled, a mark indicating that the mobile authentication is enabled is displayed on the login screen.

  • Page 28: Management Of Users

    2. Authentication Management of Users The method of managing users who use the host machine varies depending on the server used for authentication. Whereas management is performed on the authentication server when using an authentication server such as Active Directory, when using the authentication function of the host machine, user management is also performed using the authentication management function.

  • Page 29: Administrator Users (Reference Information)

    2. Authentication 4. The [File Download] dialog box will appear. Save the file to any location. ■ Procedure for Importing Registered Users Import the exported CSV file. 1. Start remote UI as a user with administrator privileges. 2. Click [Import] in [Settings/Registrations] > [Management Settings] > [User Management] > [Authentication Management] >...
  • Page 30 2. Authentication In the case of User Authentication The system administrator should be a user for whom "Administrator" is set as the user's role in [Settings/Registrations] > [Management Settings] > [User Management] > [Authentication Management]. In the case of UA, multiple users can be set as system administrators. In the case of Department ID Authentication The system administrator should be a user (or a department) for whom [System Manager ID] and [System Manager PIN] are specified in [Settings/Registrations] >...

  • Page 31: Management Of User Authentication (Adding, Editing, Deleting)

    2. Authentication If a user who does not have system administrator privileges attempts to log in to SMS, the following message is displayed and the login fails. Screen example Management of User Authentication (Adding, Editing, Deleting) The method of managing users in User Authentication differs depending on the authentication database. When Managing Users on the Local Device When managing users on the local device, access the following to manage users.
  • Page 32 2. Authentication NOTE: If any of the password policy settings is set to "On", when a user is automatically registered using a print job by this function, the password information is registered as "blank". In that case, the automatic registration succeeds even if any of the restrictions is set to "On" in the password policy settings. (The password policy settings are not checked during automatic registration.) When a login is performed using the password on the Control Panel or remote UI, the restrictions set in the password policy settings are checked, and the operator may be prompted to change the password depending on the settings.
  • Page 33 2. Authentication This page is intentionally blank.

  • Page 34: Related Service Mode

    2. Authentication Related service mode The service mode settings related to the authentication function are shown below. Path Description COPIER > Function > INSTALL > CARD Function running in conjunction with the New Card Reader settings COPIER > Function > CLEAR > CARD Initialize the user DB of New Card Reader (Only when the login service is User Authentication) (LEVEL 2) COPIER >...

  • Page 35: Security Function

    Security Function Hard Disk Security......30 Security Function (Encryption Key, Certificate and Protection of Password)........31 Security Policy Function......33 Restrict Service Representative Access Function......38 Function to Mask the Screen during Remote Access....... 44 Service Mode Login History Display Function...........47...

  • Page 36: Hard Disk Security

    As a result, it is no longer necessary to configure the service mode settings that were conventionally configured during installation. NOTE: For the encryption technology, this model has the Canon MFP Security Chip 2.10, which is compliant with the FIPS140-2 Level 2 information encryption processing standard established by the US government. The Canon MFP Security Chip 2.10 is validated by the Cryptographic Module Validation Program (CMVP) in the US and Canada and the Japan Cryptographic Module Validation Program (JCMVP).

  • Page 37: Security Function (Encryption Key, Certificate And Protection Of Password)

    3. Security Function Security Function (Encryption Key, Certificate and Protection of Password) A PCB called "TPM PCB" is installed on the machine's Main Controller PCB. TPM, which is an abbreviation for "Trusted Platform Module", is a name of a chip that has a function for generating and saving the encryption key as well as public-key encryption arithmetic function.
  • Page 38 3. Security Function When TPM settings are enabled, the TPM key becomes valid, so three-stage keys can be used. Therefore, the security information of each machine is securely protected. The security information for this setting consists of three keys and the information of multiple passwords stored in the Flash PCB. Each piece of information is stored in the specified storage location.

  • Page 39: Security Policy Function

    3. Security Function Security Policy Function About Security Policy Function The security policy function is used to collectively configure the security-related settings, which were located on various screens, as security policies. If the user has set security policies such as basic policies on information security and remedy standards, the settings can be managed/configured collectively on the basis of the security policies.

  • Page 40: Limitations/Points To Note

    3. Security Function NOTE: When a password is set for the security policy setting function, this password is required to execute [Initialize All Data/Settings] in the [Settings/Registration] menu. This prevents users other than security policy administrators from initializing the device and disabling the security policies. Linked operation with the Restrict Service Representative Access function Linked operation with the Restrict Service Representative Access function can be set as one of the policies.

  • Page 41: Screens When Security Policies Are Applied

    3. Security Function Screens when Security Policies are Applied If the security policies are applied, the following message appears when the user tries to access the [Settings/Registration] screen or tries to execute [Initialize All Data/Settings]. Example of the Remote UI Screen. Example of the screen of the Operation Panel (Touch Panel).

  • Page 42: Exporting And Importing Setting Information

    3. Security Function 2. Display the following screen. • [Settings/Registrations] > [Management Settings] > [Security Settings] > [Security Policy Settings] > [Confirm Security Policy] Exporting and Importing Setting Information Since security policy settings are covered by the setting information export/import function (hereinafter referred to as the [Import/ Export All] function), the settings can be exported and imported using the [Import/Export All] function.

  • Page 43: Differences Between Security Administrators And System Administrators

    3. Security Function NOTE: • If there are policies that cannot be recognized by the model, the unrecognizable policies are ignored. • When policies of a device where a security password is set are applied to a device where a security password is not set, the same password will be set.

  • Page 44: Restrict Service Representative Access Function

    3. Security Function Restrict Service Representative Access Function This function is provided for users to prevent leakage and loss of user information due to unauthorized use of service mode against the user's will. By configuring this setting from [Settings/Registration], access to and operation of service mode related to information related to user asset information (such as the administrator password.

  • Page 45: Setting Procedure

    3. Security Function Setting Procedure Follow the procedure shown below to configure the settings of this function. 1. Log in using an account with administrator privileges. 2. Access the following menu, and configure the settings. • [Settings/Registration] > [Management Settings] > [Device Management] > [Restrict Service Representative Access] ON: Restrict The settings related to user assets in service mode can no longer be configured/executed.

  • Page 46: Procedure To Cancel The Setting

    3. Security Function 2. Check if [RESTRICTED MODE] is displayed on the top screen. ■ Procedure to Check in the [Settings/Registration] Menu Follow the procedure show below to check in the [Settings/Registrations] menu whether or not the Restrict Service Representative Access setting is enabled.
  • Page 47 3. Security Function ■ Service Mode Enabling this function restricts operation/configuration of the following settings. Main item Intermediate Sub item Title Audit log item FUNCTION CLEAR PWD-CLR Clear of system administrator password FUNCTION CLEAR ADRS-BK Clearing of address book FUNCTION CLEAR Clear Settings/Registration setting VL FUNCTION...
  • Page 48 3. Security Function Main item Intermediate Sub item Title Audit log item 41 OPTION NETWORK IKEINTVL Setting of IKE retry interval 42 OPTION NETWORK AFS-JOB Set of FAX server job reception port 43 OPTION NETWORK AFC-EVNT Set of FAX client event reception port 44 OPTION NETWORK ILOGMODE...
  • Page 49 3. Security Function Main item Intermediate Sub item Title Audit log item 94 OPTION USER JA-WIFI Setting of SAM Wi-Fi direct print NOTE: When any of these parameters is selected on the service mode screen and the "i" button is pressed, a message indicating that the selected parameter is restricted by this function appears.

  • Page 50: Function To Mask The Screen During Remote Access

    Remote Operation Viewer in order to prevent the user from performing unexpected operations. As shown in the figure below, the mask screen is displayed when this function is enabled. Operation Panel Canon Remote Operation Viewer screen The mask screen is displayed on...

  • Page 51: Procedure For Enabling This Function

    3. Security Function • When this function is enabled, a mask screen is displayed on the Control Panel. When the function is disabled, the original screen is displayed again. Example of the displayed mask screen • This function is disabled when the following operations are performed. •...
  • Page 52 3. Security Function 1. Perform one of the following operations. • Access the service mode, press [LUI MASK], and check that the button is disabled (has turned gray). • Exit the Remote Operation Viewer. • Disconnect the network (disconnect the network cable, disable the network function, etc.). •...

  • Page 53: Service Mode Login History Display Function

    3. Security Function Service Mode Login History Display Function This function is a function to display the most recent date and time of login to service mode on the service mode top screen. Only the service technician who is in charge of the machine logs in service mode. Therefore, in the case that unfamiliar date and time are displayed in the access history, the service technician can notice that a third person logged in service mode.

  • Page 54: Firmware Management

    Firmware Management Overview..........49 Update Using Updater......58 Version Upgrade via SST....78 Version Upgrade using USB Memory Storage Device........ 85 Related Service mode......98...

  • Page 55: Overview

    4. Firmware Management Overview Overview There are two types and four ways to upgrade the version of the firmware of the host machine. Version Upgrade Using Updater Function This is a version upgrade method using the Updater function of the host machine. Firmware can be downloaded and decompressed without stopping the host machine, so the down time is short.
  • Page 56 4. Firmware Management Service mode top screen Method to update by connecting a USB flash drive Connect to this equipment a USB flash drive on which the firmware has been saved, and update the firmware using the Updater function. For the following reasons, this method is a procedure that requires the least amount of down time and work time. •...

  • Page 57: Limitation

    4. Firmware Management NOTE: When using SST, be sure to use the V4.81 or later. Method to update by connecting a USB flash drive Connect a USB flash drive where the firmware is stored to the device, and download or update the firmware in download mode or service mode.

  • Page 58: Automatic Update

    4. Firmware Management • Upgrading with CDS For details of the procedures, refer to “Update Using Updater” on page CAUTION: Execution environment of MEAP has been changed in platform V3.4. When upgrading system software with platform version V3.3 or earlier to V3.4 or later, MEAP applications need to be upgraded. There are two types of MEAP applications: application where upgrading is performed automatically, and application where upgrading needs to be performed manually.
  • Page 59 4. Firmware Management List of Target PCBs of Automatic Update (Sample) Category Sample option Sample PCB Related service mode Host ma- AAA Controller AAA Controller PCB COPIER > DISPLAY > VERSION > AAA-CON chine BBB Controller BBB Controller PCB COPIER > DISPLAY > VERSION > BBB-CON Option CCC Option CCC Option Controller PCB...

  • Page 60: Flow Of Operation

    4. Firmware Management • If VER-CHNG is set to 1 (version upgrade only) in service mode and there is an option or PCB that requires a version downgrade, the following message appears and the auto update function stops the process. When the above message appears, the alarm code "70-0087"...

  • Page 61: Third-Party Software

    4. Firmware Management Third-Party Software The system software of this series contains some software and modules created by third parties (hereinafter referred to as third- party software). Since the third-party software is also updated at the time of system software update, the license agreement for the software is required.
  • Page 62 4. Firmware Management <Notification> screen is also accessible from the counter screen, so ask the user's administrator to confirm "Third-Party Software" before the start of operation when performing pre-installation or it cannot be confirmed with the user's administrator due to absence.
  • Page 63 4. Firmware Management 7. Restore the backed-up setting values obtained in step 1.

  • Page 64: Update Using Updater

    / Partner UGW Operator 2) Notify distribution Notify di e-RDS information to CDS. inform ormati ation 4) Download firmware Canon Inc. Firmware Upload Updater Firmware 5) Writing process is 5) Writin automatically started upon ted upon imageRUNNER imageRUNNER download completed.
  • Page 65 / Partner schedule and the command to e-ROS. command for download UGW Operator 2) Notify distribution information to CDS. 4) Download firmware Canon Inc. Firmware Upload Firmware Service Service 5) Writing process is started by Technician Technician manually executing Updater.

  • Page 66: Limitations And Points To Note

    2) Notify sales company (-> user) 2) Notify sales company (-> user) Updater Local CDS in of FW upload. of FW upload. step 3 or 4. Canon Inc. Devices with Devices with 1) Upload firmware(FW) Service update function update function...
  • Page 67 4. Firmware Management Distribution Settings of Network set- Enabling Enabling the Enabling the Enabling enabling the name Vice-Com- tings linkage with [Update Firm- [Manual Up- scheduled Local CDS pany of ware] button in date] button update (*1) button Sales the [Settings/ on the remote Registration] menu...
  • Page 68 4. Firmware Management NOTE: • Before using UGW link or [Settings/Registratoin] screen, see the sections below to prepare as required. • Enabling UGW Link • Enabling [Update Firmware] Button • Enabling [Install Application/Options] Button • See User Manual for how to connect the device to the external network. ●...

  • Page 69: Communication Test

    4. Firmware Management 4. Ensure to enter “https://device02.c-cdsknn.net/cds_soap/updaterif” in the field beside the [Delivery Server URL] button. If the URL is not entered or a wrong URL is entered in the field, click [Delivery Server URL] button to show the virtual keypad. Check the URL and enter the correct one.
  • Page 70 4. Firmware Management 4. Press [Yes] button. Obtain the download file information for communication test from the distribution server (to execute the communication test to the distribution server). Using the download file information for communication test, the contents for test are downloaded from the file server (for the communication test to the file server).
  • Page 71 4. Firmware Management ■ Enabling the [Update Firmware] Button in the [Settings/Registration] Menu Setting this service mode enables/disables the [Update Firmware] button in the [Settings/Registration] menu so that whether or not to permit firmware installation by users using Updater can be set. Set "1"...
  • Page 72 4. Firmware Management • Example of the Updater screen when the setting is "0" (disabled) ■ Enabling the [Manual Update] Menu on Remote UI By changing the following service mode, whether or not to permit firmware installation by users can be set. Set "1"...
  • Page 73 4. Firmware Management ■ Enabling the [Scheduled Update] button in the [Settings/Registration] menu Setting this service mode enables to change whether to display or hide the scheduled update setting button for users. Set "2" to display the button on the Updater in service mode. Set "1" to display it on the Updater in [Settings/Registration] menu. Set "0"...

  • Page 74: Maintenance

    4. Firmware Management ■ Enabling the Firmware Update Using Local CDS By changing the following service mode setting, firmware update function using the local CDS can be enabled. Set "1 when enabling the firmware update function using the local CDS, and set "0" when disabling the function. When the function is enabled, the local CDS setting button [Connected Server Setting] is displayed so ON/OFF of the local CDS connection or setting of connection destination server can be configured.

  • Page 75: Ugw-Linked Download (Remote Distribution Update)

    4. Firmware Management NOTE: To contacts registered for E-mail notification on UGW, the E-mail is sent from UGW upon completing firmware update. ■ UGW-linked Download (Remote Distribution Update) ● Scheduling via UGW The firmware distribution schedule to the certain device should be set on UGW. See “UGW-linked Download”...
  • Page 76 4. Firmware Management 2. Confirm the firmware to be updated in either of the following 3 ways. • To update to the official edition, Press [Confirm Applicable Firmware] button and go to Step 4. • To update to the individual response edition, Press [Special Firmware] and go to Step 3.

  • Page 77: Firmware Management

    4. Firmware Management 4. [New Firmware] screen is shown as below. Check the contents and press [Next] button. Item Content Version The current firmware version is shown. Applicable Firmware Select the firmware applicable to the device from the dropdown list. Additional Languages If there are any additional languages, they are displayed.
  • Page 78 4. Firmware Management 5. [Delivery Settings] screen is shown as below. Enter the fields and press [OK] button. Item Contents Remarks Delivery Time Press either [Now] or [Set Time] button. The firmware is downloaded immediately after distribution schedule is set. Set Time Be sure to specify the date (within 7 days) and time.
  • Page 79 4. Firmware Management 6. Confirm Export Criteria screen is shown as below. Check the contents and press [Accept] button.
  • Page 80 4. Firmware Management 7. One of the screens below is shown according to the setting. • When Distribution Time and Timing to Apply of Distribution Setting are set to [Now] and [Auto], respectively: Firmware is downloaded and updated automatically to the device. The device is automatically restarted upon update completed.

  • Page 81: Deleting Firmware Distribution Schedule

    4. Firmware Management 2. Press [Update Firmware] button. 3. ress [Apply Firmware] button. 4. The firmware is applied to the device. The device is automatically restarted when the firmware is successfully applied. 5. The firmware is applied to the device. The device is automatically restarted when the firmware is successfully applied.

  • Page 82: Deleting Downloaded Firmware

    4. Firmware Management 2. Press [Update Firmware] button. 3. Press [Delete Scheduled Delivery] button. 4. Confirm the contents of the distribution schedule and press [Yes] button. 5. Confirm the result of deletion shown on the screen and press [OK] button. ■...
  • Page 83 4. Firmware Management 2. Press [Update Firmware] button. 3. Confirm the downloaded firmware to be deleted and press [Yes] button. 4. Confirm the downloaded firmware to be deleted and press [Yes] button. 5. Confirm the result of deletion and press [OK] button. Now the downloaded firmware is successfully deleted. ■...

  • Page 84: Version Upgrade Via Sst

    4. Firmware Management Version Upgrade via SST Overview ■ Overview of Upgrading Using SST iR Device iR Device PC for service PC for service 1) Obtain system 1) Obtain system software software System 4) Write to 4) Write to system area system area Software software...
  • Page 85 4. Firmware Management 3. Start SST, and click the [Register System Software] button. 4. Select the folder containing the system software and click the “Search” button. 5. A list of system software in the folder is displayed. Deselect the checkbox of unnecessary folder(s) and/or system software and click the “REGISTER”...

  • Page 86: Connection

    4. Firmware Management Connection The following IP address is automatically assigned for this machine at startup in download mode. • IP address: 172.16.1.100 • Subnet mask: 255.255.255.0 When the PC with SST installed is connected to this machine, change the PC network address as follows: •...
  • Page 87 4. Firmware Management If newer combination of the system software is stored in SST, the new combination is automatically selected. NOTE: If only the existing system software combination is stored, none of them are selected. Any versions of the existing system software can be downloaded by manual selection. 4.

  • Page 88: Single Mode

    4. Firmware Management 5. Click the [Next] button. 6. Click the [OK] button. 7. Enter service mode to check the version of the system software. NOTE: When an error occurs during version upgrade, the machine is normally started with the previous version of the system software (the version before the upgrade).
  • Page 89 4. Firmware Management 3. Start SST. Select the model to be connected and “Single”, check the network settings. Click the “Start” button. NOTE: The following device information is shown at the right top of SST screen. • IP address • Model name •...
  • Page 90 4. Firmware Management 4. Select the DCON version to be downloaded and click the “Start” button. Multiple files of system software can be selected in this step. Selecting SYSTEM automatically selects the language software that supports the selected system. NOTE: Download is confirmed in any of the following 2 modes: •...

  • Page 91: Version Upgrade Using Usb Memory Storage Device

    4. Firmware Management Version Upgrade using USB Memory Storage Device Overview When using the USB memory storage device for version upgrade, the system software should be copied to the USB memory storage device. PC for service PC for service iR Device iR Device 1) Obtain system 1) Obtain system...
  • Page 92 4. Firmware Management 2. Start SST. Click the USB icon shown in [Select the target] screen. 3. Select the drive (removable disk) where the USB memory storage device is inserted. 4. Select the [Series].
  • Page 93 4. Firmware Management 5. Select the version to register. After selecting the version, click [Confirm] button. NOTE: • Only one version can be registered at once. • In addition, a single system software can be registered. 6. When the firmware to be written is displayed, click [Start]. NOTE: In the case of using USB1.1, it takes approx.

  • Page 94: Procedure For Upgrading The Version From Download Mode

    4. Firmware Management Procedure for Upgrading the Version from Download Mode ■ Connection CAUTION: The host machine does not communicate with SST once it recognizes a USB device. Therefore, SST and a USB device cannot be used at the same time. 1.
  • Page 95 4. Firmware Management 5. When the host machine recognizes a USB device, the following menu is displayed on the Control Panel. [ [ [ [ [ [ [ [ [ [ Root Menu (USB) <v00.00> ] ] ] ] ] ] ] ] ] (v00.00) [1] : Select Version [4] : Clear/Format [5] : Backup/Restore...
  • Page 96 4. Firmware Management ● Upgrading Procedure Using Update (Auto) The versions of the system software in the host machine and the USB device are compared, and only new versions of system software in the USB device are downloaded. 1. Remove the network cable if any network cable is connected to the host machine. 2.
  • Page 97 4. Firmware Management /[x] : Upgrade (xxxxx)has been selected. Execute? -(OK):0 / (CANCEL): Any other keys- MNCON(STD) : 01.32 -> 01.33 MNCON(SAFE) : 01.32 -> 01.34 DCON : 01.02 -> 01.03 ACC4 : - RCON : - CCM : - ACC1 : - ACC5 : - RCOND : 02.10>02.10 CCB : -...
  • Page 98 4. Firmware Management [ [ [ [ [ [ [ [ [ [ Root Menu (USB) <v00.00> ] ] ] ] ] ] ] ] ] (v00.00) [1] : Select Version [4] : Clear/Format [5] : Backup/Restore [8] : Download File [9] : Version Information [Reset] : Start shutdown sequence Do not turn OFF power without executing the shutdown sequence.
  • Page 99 4. Firmware Management /[x] : Upgrade (xxxxx)has been selected. Execute? -(OK):0 / (CANCEL): Any other keys- MNCON(STD) : 01.32 -> 01.33 MNCON(SAFE) : 01.32 -> 01.34 DCON : 01.02 -> 01.03 ACC4 : - RCON : - CCM : - ACC1 : - ACC5 : - RCOND : 02.10>02.10 CCB : -...

  • Page 100: Procedure For Upgrading The Version From Service Mode

    4. Firmware Management [ [ [ [ Normal Update Main Menu (USB) <v00.00> ] ] ] ] (v00.00) ------------------------------------------------------------ Ver. iAC0000_USBSet_0123-0000 Backup Mode [1] : Update (Auto) [2] : Update (Overwrite all) Backupless Mode [3] : Update (Auto) [4] : Update (Overwrite all) [5] : Select Update [C] : Return to Select Version [Reset]: Start shutdown sequence...
  • Page 101 4. Firmware Management 4. Press [Update from USB Memory]. 5. The [Update from USB Memory] setting screen will appear. Select [Version Up Only] or [All] in [Firmware Ver. to Display]. • If [Version Up Only] is selected: Among the applicable firmware types in the USB memory, only the firmware types whose version is later than the version in the Contents List of the device are displayed in the [Applicable Firmware] list box.
  • Page 102 4. Firmware Management 9. Check the settings, and press [OK]. The process to check the application conditions and the process to check the settings are performed. If no trouble occurs, download of the firmware starts. Download of the target firmware from the USB memory starts. 10.
  • Page 103 4. Firmware Management 11. If [Manual] or [Date] is selected as the timing to apply, the download completion dialog box will appear. Confirm the firmware to update and press [OK]. The [Update Firmware] dialog box will be displayed again. This is the end of the work.

  • Page 104: Related Service Mode

    4. Firmware Management Related Service mode Setting Item name Description Set- Setting value and behavior Items ting value CDS-FIRM Firmware pro- This is used to decide whether to The firmware update function is enabled in system manager cessing permis- enable or disable the firmware mode.

  • Page 105: Management Of System Options

    Management of System Options Overview........... 100 Registration of System Options..101 Disabling and then Transferring the System Options......102...

  • Page 106: Overview

    5. Management of System Options Overview How to manage system options is described in the e-Manual because this work is performed in the [Settings/Registration] menu which can be accessed by users. This section mainly describes the works to be performed by service technicians.

  • Page 107: Registration Of System Options

    5. Management of System Options Registration of System Options Since registration of system options is supposed to be performed by users, the procedure is shown in e-Manual > [Top] > [Managing the Machine] > [Installing System Options].

  • Page 108: Disabling And Then Transferring The System Options

    5. Management of System Options Disabling and then Transferring the System Options When the device needs to be replaced as a service work, the system options on the device need to be transferred. This work involves operation in service mode and is therefore supposed to be performed by service technicians. The procedure is shown below.

  • Page 109: Meap Application Management

    MEAP Application Management About SMS........104 Settign Procedure......113 Maintenance........128 Troubleshooting........ 134...

  • Page 110: About Sms

    6. MEAP Application Management About SMS MEAP has SMS (Service Management Service) as a service for managing login services and MEAP applications. SMS is a servlet-type service which is used via a PC's browser. Access SMS in a device from the browser of a PC connected to the network to manage MEAP applications, etc. RLS Authentication Login without using the SMS login window but by entering the user ID and password for authentication in the RLS (Remote Login Service) window.

  • Page 111: Password Authentication

    • In the case of Server Authentication, users belonging to the group set to "Administrator" in the [Role Association] setting on the [Settings/Registration] > [Management Settings] > [User Management] > [Authentication Management] > [Preferences] screen of the Remote UI (Canon Peripheral Admins by default). Password authentication Enter the password on the SMS login screen for authentication.

  • Page 112: Preparation Of Pc For Accessing Sms

    6. MEAP Application Management NOTE: f you want to change the display language, select the language from the drop-down list of [Language] at the upper right of the login screen, and click the update button. NOTE: If the wrong password is entered, the error message window is displayed. The user's system administrator may have changed the password, so confirm the password with the system administrator.

  • Page 113: Device Compatibility With The Meap Application

    6. MEAP Application Management When SMS is accessed with Password Authentication The initial language displayed when SMS is accessed with Password Authentication is determined in the following priority order. 1. The priority order of the language set in the browser being used 2.

  • Page 114: Meap Application Management

    6. MEAP Application Management Device Specification ID shows information such as the original functions of MFP (including print, scan, and copy), and one that differs by model such as maximum copy number, thus each model has a different ID. (It is easy to determine the IDs for this reason.) MEAP application declares 1 or more Device Specification ID required for its execution.

  • Page 115: System Information

    Application Name: C-Cabinet Gateway for MEAP Application ID/System Application Name: 03a46668-63e4-4636-9cbb-492b6cef05d5 Application Version: 1.0.0 Status: Resolved Installed: Tue Oct 21 14:00:11 GMT+09:00 2003 Vendor : Canon Inc. License Status : Installed Maximum Memory Usage : 1024 Registered Service : Content of MEAP system information...

  • Page 116: Meap Application Setting Information Management And Log Management

    6. MEAP Application Management MEAP Application Setting Information Management and Log Management The MEAP Application Setting Information Management page and the MEAP Application Log Management page provide menu related to "MEAP Application Configuration Service" for managing MEAP application setting information and "MEAP Application Log Service"...

  • Page 117: Work Due To Change In Execution Environment Of Meap

    6. MEAP Application Management In case of devices and MEAP application that support the service As for devices and MEAP application that support the service, information can be managed all together. General-purpose management tool Setting and reference App1 App2 Device Platform Configuration Preference...
  • Page 118 6. MEAP Application Management ● Update Update the target MEAP applications if there is no problem at the site. “Backup of the MEAP Application Area and Recovery of the Backup Data” on page 128 2. For MEAP applications which individual data can be backed up, request the user to back up. “Application Installation Procedure”...

  • Page 119: Settign Procedure

    6. MEAP Application Management Settign Procedure Preparation ■ Network configuration process In order to provide support for the machine via network such as SMS, the network settings need to be made from the touch panel of the machine. (this setting is [ON] by default). 1.

  • Page 120: Application Installation Procedure

    6. MEAP Application Management ■ Network Port Change Procedure The default port of the HTTP server used for MEAP and MEAP applications to provide the servlet function is 8000, and the HTTPS server's default port is 8443. In the case that these ports have already used by the customer who is to introduce this application, the MEAP application cannot use the HTTP (or HTTPS) server(s).
  • Page 121 6. MEAP Application Management NOTE: Application file: A file with a ".jar" extension License file: A file with a ".lic" extension CAUTION: • It is not possible to install only a license file. • It is not possible to install an application without specifying a license, so be sure to specify a license file together with an application.

  • Page 122: Procedure To Start And Stop A Meap Application

    6. MEAP Application Management 5. When installation is complete, the MEAP application management page is displayed. NOTE: The status of applications installed with [Only Install] selected in [Operation to Perform] is "Installed". To use such applications, it is necessary to click [Start] to change the status to [Started]. ■...

  • Page 123: Procedure Adding A License File

    6. MEAP Application Management 2. Click [Start] or [Stop] shown for the MEAP application to be started or stopped. 3. Check to see that the status of the MEAP application in question is either [Started] or [Stopped]. Procedure Adding a License File 1.

  • Page 124: Procedure Disabling A License File (Suspending A License)

    6. MEAP Application Management 3. Click [License Management]. 4. Click [Browse], and select the license file you want to install. 5. Click [Install]. 6. Check the content of the confirmation page, and click [OK]. Procedure Disabling a License File (suspending a license) CAUTION: •...

  • Page 125: Procedure Downloading/ Removing An Invalidated License File

    6. MEAP Application Management 3. On Application/ License Information page, click [License Management]. 4. License Management page appears. Click [Disable]. 5. Click [Yes]. Procedure Downloading/ Removing an Invalidated License File NOTE: The downloaded license file can be used for reinstallation only in the same device (with the same device serial number). 1.
  • Page 126 6. MEAP Application Management 2. On Application / License Information page, click [License Management]. 3. License Management page appears. To download, click [Download]. 4. When you have selected [Download], specify where you want to store the file by following the instructions on the screen.

  • Page 127: Procedure For Downloading A License For Forwarding

    6. MEAP Application Management Procedure for Downloading a License for Forwarding 1. Log in to SMS, stop the application to be forwarded. (see “Procedure to Start and Stop a MEAP Application” on page 116.) 2. Move to the download page of license forwarded for the device as sender (https:// <IP address of device>: 8443/sms/ForwardLicense).

  • Page 128: Setting The Method To Login To Sms

    6. MEAP Application Management 6. The window to confirm whether to create a transfer licence will be displayed. Click [Yes]. 7. When [Download] on the [Download / Delete Transfer License File] becomes effective, click [Download]. 8. Specify the preservation place of the file according to the instruction of the screen. 9.

  • Page 129: Changing Sms Login Password

    6. MEAP Application Management 1. Log on to SMS, click [Start] or [Stop] shown in Status field of SMS Installer Service to check if the status is changed. Example screen when logged in with RLS Example screen when logged in with password authentication 2.

  • Page 130: Disabling The Integrated Authentication Function

    6. MEAP Application Management Disabling the Integrated Authentication Function ■ Service mode The location of the service mode setting for disabling integrated authentication: • COPIER > Option > FNC-SW > UA-OFFSW Setting value: 0 = Disabled, 1 = Enabled ■ Remote UI Access [Authentication Management] screen to disable integrated authentication from the Remote UI.

  • Page 131: Check Procedure

    In doing so, he/she needs to register the license access number of the application and the serial number of the device. http://www.canon.com/lms/license/ ■ System Information 1. Log in to SMS, and select [System Info] on System Management menu.

  • Page 132: Printing The System Information Of A Meap Application

    6. MEAP Application Management 3. System information of each application (including system applications) is shown in an additional window. Copy and paste all the information in a file to attach to AR reports as text information. This function is useful to check status information of each application.
  • Page 133 6. MEAP Application Management 2. The MEAP application information screen appears. Scroll the screen and check the information of the target application. ■ License File 1. Log in to SMS, select [Check License]. 2. Click the [Browse], specify a license file, and click the [Check].

  • Page 134: Maintenance

    6. MEAP Application Management Maintenance Backup of the MEAP Application Area and Recovery of the Backup Data ■ Outline When replacing or formatting the HDD, the data in the MEAP application area needs to be temporarily saved to your PC. This chapter describes information on backing up the data in the MEAP application area and recovering the backup data.

  • Page 135: Using Usb Devices

    6. MEAP Application Management ● Data backed up using SST Data related to MEAP backed up by using SST is MeapBack.bin. Refer to“The following data are backed up using SST:” on page what data for included in Meapback.bin. ● Procedure for Backing Up/Restoring the MEAP Application Area For information on backing up/restoring the MEAP data, refer to “Backup and Restoration Using Download Mode”...
  • Page 136 6. MEAP Application Management ● Setting the USB driver for each USB device (MEAP driver preference registration) If it is set to use the system driver, the conventional applications that support the MEAP application driver cannot use the USB input device. Therefore, for the USB drivers used by USB devices/MEAP applications, there is setting function (MEAP driver preference registration) to give priority to the MEAP driver.
  • Page 137 6. MEAP Application Management • When the software keyboard window is not displayed, entered characters will not be remembered. • The characters, which can be entered from a USB keyboard, is only a character, which can be entered from the software keyboard.
  • Page 138 6. MEAP Application Management 2. When [OK] is shown on the status field, the status print is output. Check the contents of the print. ******************************** *** USB Device report print *** ******************************** USB device information T: Bus=01 Lev=02 Prnt=03 Port=01 Cnt=01 Dev#= 5 Spd=480 MxCh= 0 D: Ver=2.00 Cls=00(>ifc) Sub=00 Prot=00 MxPS=64 #Cfgs= 1 P: Vendor=066f ProdID=4210 Rev=10.02 S: Manifacturer=SigmaTel, Inc.
  • Page 139 6. MEAP Application Management Connecting device Report printing USB Device Port IrDA Multimedia Card Reader IC Card Reader Image Data Analyzer Board Internal Hub External Hub NOTE: Some connecting devices such as the Image Data Analyzer Board and USB Device Port are not installed depending on the model. ●...

  • Page 140: Troubleshooting

    6. MEAP Application Management Troubleshooting When SMS Cannot Be Accessed ■ If you forgot the password (SMS login password initialization) After changing the default SMS login password, if you forgot the new password and cannot log in to SMS, you can use a switch license for password initialization to change the password back to the default value "MeapSmsLogin".

  • Page 141: How To Deal With A Message "Certificate Error" That Appears At The Time Of Access

    6. MEAP Application Management ■ If [Key and Certificate Settings] is not set If [Key and Certificate Settings] is not set correctly, you cannot access the URL for SMS (https://<device's IP address>:8443/ sms/). In that case, perform the following procedure. 1.

  • Page 142: Meap Safe Mode

    6. MEAP Application Management After recovery from quick startup, MEAP applications do not work properly. Some MEAP applications do not process a task at a specified time after quick startup. In this case, the application executes the task at an unintended timing because the elapsed time during standby for quick startup is not counted.

  • Page 143: Collection Of Meap Console Logs

    6. MEAP Application Management CAUTION: If the device has been started in MEAP SAFE mode, all the MEAP applications stop and the status becomes "Installed". This status remains unchanged even if the MEAP SAFE mode is canceled and the device is started again in normal mode. It is therefore necessary to access SMS after normal startup and start the MEAP application.

  • Page 144: Backup/Restoration

    Backup/ Restoration Overview........... 139 Procedure Using [Import/Export All] in the [Settings/Registration] Menu... 140 Backup/Restoration Procedure Using Service Mode (BACKUP/ RESTORE)........142 Backup/Restoration Using Service Mode..........149 Backup and Restoration Using Download Mode......150...

  • Page 145: Overview

    7. Backup/Restoration Overview Various data is stored in the storage inside the device. Depending on the works to be done such as replacing parts, this data needs to be backed up and restored. There are some ways to back up and restore data, and the appropriate one should be used depending on the purpose and storage destination.

  • Page 146: Procedure Using [Import/Export All] In The [Settings/Registration] Menu

    7. Backup/Restoration Procedure Using [Import/Export All] in the [Settings/Registration] Menu This section introduces the procedure for backing up and restoring service mode settings information by using the [Import/Export All] function in the [Settings/Registration] menu. In the case of backing up and restoring only the setting information of the [Settings/Registration] menu or the address book, refer to the procedure described in the e-Manual.

  • Page 147: Import Procedure

    7. Backup/Restoration 3. Start remote UI, select [Settings/Registrations] > [Management Settings] > [Data Management] > [Export], select "Service Mode Settings" to export. NOTE: Other items can be selected and exported at the same time. 4. Follow the instructions on the screen to save the file to any location. Import Procedure DCM files that contain service mode settings information can be imported by using the [Settings/Registration] menu or by using service mode.

  • Page 148: Backup/Restoration Procedure Using Service Mode (Backup/Restore)

    7. Backup/Restoration Backup/Restoration Procedure Using Service Mode (BACKUP/ RESTORE) Service mode settings information can be backed up and restored by using the [BACKUP] and [RESTORE] functions on the service mode top screen. With this function, the storage location of backup files can be selected from USB memory or hard disk. NOTE: •...
  • Page 149 7. Backup/Restoration 4. If files are already stored, a list is displayed. Press [->]. 5. Press [PASSWD], press the password entry field, and enter the password. NOTE: Specifications regarding the password • Character string of software keyboard: 0 to 32 characters •...

  • Page 150: Restoration Procedure

    7. Backup/Restoration 6. Press [BACKUP] and press [OK] to execute export. 7. When [OK!] is displayed in the status column upon completion, press [<-]. 8. Select [LIST], enter "0" using the numeric keys, and press [OK]. NOTE: The specification of the name of the exported file is shown below. iR-ADV CXXXX_ZZZ99999_V0170_0001_YYYY_MMDD_HHMMSS.dcm Model name Serial Number Export YYYY_MMDD_HHMMSS...
  • Page 151 7. Backup/Restoration 1. When restoring data from the USB memory, connect the USB device to the USB port on the device. When restoring data from the hard disk, skip this step. 2. Enter service mode and press [RESTORE]. When the settings are reflected, the backup file saved on the hard disk of the device is displayed. 3.
  • Page 152 7. Backup/Restoration 5. Confirm that "*" is displayed on the right side of the selected file, and press [->].
  • Page 153 7. Backup/Restoration 6. Press [PASSWD] and then the password entry field, enter the password, select the options (arbitrary), and then press [OK]. Details of the options are shown below. [IMPORTLOG OUTPUT] This option is selected to output (print) import logs. After completion of import, select [Settings/Registration] > [Management Settings] >...
  • Page 154 7. Backup/Restoration NOTE: You can select [REPLACE] to import a file exported from another machine as a file exported from this machine. The following items are imported. • Preferences > Network > TCP/IP Settings > IPv4 Settings > IP Address Settings > IP Address •...

  • Page 155: Backup/Restoration Using Service Mode

    7. Backup/Restoration Backup/Restoration Using Service Mode Data can be backed up and restored by using the service mode backup function. The backup data is stored in the Flash PCB. Target Data • Data of the DC Controller (DC-CON) PCB SRAM •...

  • Page 156: Backup And Restoration Using Download Mode

    7. Backup/Restoration Backup and Restoration Using Download Mode Device system data can be backed up and restored using download mode. Overview When the hard disk or the device is replaced, the data in the device needs to be backed up and restored. When replacing a PCB, the data stored in the PCB can be temporarily saved and migrated to the new PCB by using the backup function.
  • Page 157 7. Backup/Restoration In this model, in consideration of the life of the Flash PCB, items that are frequently overwritten are saved to the hard disk. Old device Old device Flash PCB Flash PCB Flash PCB Flash PCB - Parts counter - Service mode setting values (MN-CON) - Counter for each mode - History of jams/errors/alarms...
  • Page 158 7. Backup/Restoration 2. Turn ON the machine power and execute the following service mode to enter download mode. • COPIER > Function > SYSTEM > DOWNLOAD 3. Start SST. 4. Select the model of the machine from [Model List] and select [Single]. Check the network settings and click “Start”. 5.
  • Page 159 7. Backup/Restoration 6. Select [MeapBack.bin] to click [Start] button. CAUTION: Do not select Sublog.bin. 7. Enter the file name to be saved and comments when necessary. Click [Save] button. 8. Click [OK] button. ■ Restoration Procedure Restore data backed up from the machine with SST to the machine. NOTE: The backup data can be downloaded to the machine from which the data were uploaded Listed below were the sample steps to download MeapBack.

  • Page 160: Backup/Restoration Using A Usb Device

    7. Backup/Restoration 4. Select the model of the machine from [Model List] and select [Single]. Check the network settings and click “Start”. 5. Click [Download Data[ button. 6. Select the data to be downloaded and click [Start] button. 7. When the data are successfully downloaded, click [OK] button. 8.
  • Page 161 7. Backup/Restoration iR Device iR Device Main Controller PCB USB memory storage USB memory storage SramImg.bin SramImg.bin Flash PCB Flash PCB iR ---- iR ---- System System Upload/Download Upload/Download (Backup/Restore) (Backup/Restore) MeapBackup.bin MeapBackup.bin MeapBack.bin MeapBack.bin The things required and the conditions for backing up/restoring the machine using a USB device are indicated below. •...
  • Page 162 7. Backup/Restoration 4. When the machine recognizes the USB memory storage device, the following menu is displayed on the control panel. [ [ [ [ [ [ [ [ [ [ Root Menu (USB) ] ] ] ] ] ] ] ] ] [1] : Select Version [4] : Clear/Format [5] : Backup/Restore...
  • Page 163 7. Backup/Restoration 6. The following screen is displayed when the processing is complete. Press any key. Starting SRAM Backup SRAM Backing OK. ---Please press any keys --- Do not turn OFF power without executing the shutdown sequence. Example screen of SRAM backup NOTE: If there is no advance data backup, restoration is not available.

  • Page 164: Monitoring Function

    Monitoring Function Functional Overview......159 Limitations......... 161 E-RDS Setup........162 Maintenance........164 Error Message List......165...

  • Page 165: Functional Overview

    8. Monitoring Function Functional Overview Overview of System E-RDS, which stands for EMBEDDED-RDS, is a monitoring program that runs on the host machine. When the monitoring option is enabled by making the setting on this machine, information such as the status change of the machine, counter information, and failure information are collected.

  • Page 166: Main Functions

    8. Monitoring Function Main Functions Functional cate- Sub category Description gory Communication Test Test By executing the following service mode, E-RDS communicates with UGW, re- trieves schedule information, and establish communication. COPIER > Function > INSTALL > COM-TEST Transmission of Billing / Parts E-RDS periodically sends billing/parts counter to UGW.

  • Page 167: Limitations

    8. Monitoring Function Limitations Servicing Notes • After clearing the setting values in service mode (execution of COPIER > FUNCTION > CLEAR > MN-CON), it is necessary to initialize the E-RDS setting (ERDS-DAT) and execute communication test (COM-TEST). If they are not performed, transmission of counters to UGW may end with an error.

  • Page 168: E-Rds Setup

    8. Monitoring Function E-RDS Setup Preparation Since this function uses communication with the UGW server, the host machine needs to be connected to the external network. Check the following items, and configure the settings if they have not been configured yet. •...
  • Page 169 8. Monitoring Function 2. Press [1] on the Control Panel, and press [OK]. "1" is reflected in the setting value column, and the E-RDS function is enabled. CAUTION: The following settings i.e. RGW-PORT and RGW-ADR in Service mode must not be change unless there are specific instructions to do so.

  • Page 170: Maintenance

    8. Monitoring Function Maintenance Initializing E-RDS settings It is possible to clear the FLASH data of E-RDS and change the E-RDS setting back to the default value. ■ Initialization Procedure Follow the procedure shown below to initialize E-RDS. 1. Enter service mode as a system administrator user. 2.

  • Page 171: Error Message List

    8. Monitoring Function Error Message List Error information displayed on the communication error log detail screen is shown below. (The "server" described here means UGW.) • Error information is displayed in the format shown below. [*] [character strings]: [function classification (the method name, etc.)] [detailed error information on the server side] NOTE: "*"...
  • Page 172 8. Monitoring Function Code Character strings Cause Remedy 8xxx Server schedule is invalid The schedule specified by UGW is invalid. Report the detailed information at the time 0201 of occurrence of the error to the Support 8xxx Dept. Perform a remedy on the UGW side, 0202 and then perform a communication test 8xxx...
  • Page 173 8. Monitoring Function Code Character strings Cause Remedy 8xxx Proxy authentication error Proxy authentication error Check the user name and password for 201E logging in to the proxy, and configure the settings again. 8xxx Server certificate error • The root certificate for the server has •...

  • Page 174: Appendices

    APPENDICES Backup Data........169 Detail of HDD partition...... 179...

  • Page 175: Backup Data

    Backup Data Backup Data Clear Method Data 2G Lo- Replacement Clear Method cation User function Service function (COPIER > Function > xxxx) When When Replace Replace Replace Initialize Settings/Registration > Function Set- CLEAR > xxxx SYSTEM Replac- Replac- the Main the DC place the TPM...
  • Page 176 Backup Data Data 2G Lo- Replacement Clear Method cation User function Service function (COPIER > Function > xxxx) When When Replace Replace Replace Initialize Settings/Registration > Function Set- CLEAR > xxxx SYSTEM Replac- Replac- the Main the DC place the TPM All Data / tings >...
  • Page 177 Backup Data Data 2G Lo- Replacement Clear Method cation User function Service function (COPIER > Function > xxxx) When When Replace Replace Replace Initialize Settings/Registration > Function Set- CLEAR > xxxx SYSTEM Replac- Replac- the Main the DC place the TPM All Data / tings >...
  • Page 178 Backup Data Data 2G Location Backup by User Backup by Service Backup by main power OFF Yes/No Method Loca- Com- Com- Com- Com- Yes/No Method Loca- Com- Com- Com- Com- Yes/No Method Loca- tion patibili- patibili- patibili- patibili- tion patibili- patibili- patibili- patibili-...
  • Page 179 Backup Data Data 2G Location Backup by User Backup by Service Backup by main power OFF Yes/No Method Loca- Com- Com- Com- Com- Yes/No Method Loca- Com- Com- Com- Com- Yes/No Method Loca- tion patibili- patibili- patibili- patibili- tion patibili- patibili- patibili- patibili-...
  • Page 180 Backup Data Data 2G Location Backup by User Backup by Service Backup by main power OFF Yes/No Method Loca- Com- Com- Com- Com- Yes/No Method Loca- Com- Com- Com- Com- Yes/No Method Loca- tion patibili- patibili- patibili- patibili- tion patibili- patibili- patibili- patibili-...
  • Page 181 Backup Data Data Yes/No Method Location Compatibility: V3.2 mod- Remarks el to this model Data saved using MEAP applications *27 SMS (Service Management Service) password of MEAP Universal data settings Unsent documents (documents waiting to be sent with the Delayed Send mode) Job logs Audit Log Management Settings >...
  • Page 182 Backup Data Data Backup Method using DCM (DCM functions are supported by Gen 2 and Backup Method using Device Information Delivery later.) Yes/No Method Location Compati- Compati- Compati- Yes/No Method Location Compati- Compati- Compati- Compati- bility: bility: iR- bility: bility: bility: bility: iR- bility:...
  • Page 183 Backup Data Data Backup Method using DCM (DCM functions are supported by Gen 2 and Backup Method using Device Information Delivery later.) Yes/No Method Location Compati- Compati- Compati- Yes/No Method Location Compati- Compati- Compati- Compati- bility: bility: iR- bility: bility: bility: bility: iR- bility:...
  • Page 184 Backup Data Function Settings > Common > Scan Settings > Scanner Noise Settings Function Settings > Common > Scan Settings > Timing to Raise Feeder Tray Function Settings > Common > Scan Settings > Streak Prevention *5: Backup is available only "Favorite Settings" in "Scan to Send" *6: If the machine can be activated in download mode at the time of HDD failure, backup of Meapback using SST/USB may be possible.

  • Page 185: Detail Of Hdd Partition

    Detail of HDD partition Detail of HDD partition Partition Description HDD Format name CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ TYPE_0 TYPE_1 TYPE_2 TYPE_3 TYPE_4 TYPE_5 TYPE_6 TYPE_7 TYPE_8 TYPE_9...
  • Page 186 Detail of HDD partition APL_GEN Details of universal data Category Data Settings / Registration Preferences Adjustment/Maintenance Function Settings Set Destination Management Settings Printer Settings Paper Information Settings Setting items for each menu in Main Menu Button settings in Main Menu Button settings on the top of the screen Wallpaper Setting for Main Menu Other settings for Main Menu...

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