Lexus NX 300 2021 Warranty And Services Manual
  1. Manuals
  2. Brands
  3. Lexus Manuals
  4. Automobile
  5. NX 300 2021
  6. Warranty and services manual
Lexus NX 300 2021 Warranty And Services Manual

Lexus NX 300 2021 Warranty And Services Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
2021
NX 300
WARRANTY AND SERVICES GUIDE
|
|
Owner Amenities
Warranty Information
Maintenance Requirements

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the NX 300 2021 and is the answer not in the manual?

Questions and answers

Related Manuals for Lexus NX 300 2021

Summary of Contents for Lexus NX 300 2021

  • Page 1 2021 NX 300 WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements...
  • Page 2 DEALERSHIP MAINTENANCE AND REPAIRS Lexus recommends having maintenance and repairs for your vehicle performed by an authorized Lexus dealership. To locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact the Lexus Guest Experience Center at (800) 255-3987.

  • Page 3: Pre-Delivery Service

    WELCOME TO THE LEXUS FAMILY Dealership Service Department: From everyone at Lexus, thank you for purchasing one of our vehicles. Your service department is Your Lexus is designed to deliver committed to helping you keep uncompromising luxury and your Lexus performing at its best.

  • Page 4: Table Of Contents

    The Lexus Commitment ........
  • Page 5 The Importance of Scheduled Maintenance ....... . 39 Maintenance and Lexus Warranty Coverage ....... . 40 Lexus Dealership Service .

  • Page 6: Complimentary Services

    This complimentary service is Settings, if requested performed at 12 months or 10,000 miles, whichever occurs first. To Reset scheduled • obtain this service, contact your Lexus maintenance reminder dealership. Your complimentary Rotate tires • service will include these items: Visually inspect brake pads, •...

  • Page 7: Loaner Vehicle

    See the “12 Months or 10,000 Miles” chart on page 48. Loaner Vehicle If your vehicle must be kept overnight at a Lexus dealership for a warranty- covered condition that requires more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle for up to five days.

  • Page 8: Roadside Assistance

    Additional Coverage Towing to the nearest Lexus • After your included coverage dealership (or an alternate expires, you may renew your Lexus repair facility, if necessary). Enform Safety Connect subscription Assistance in locating alternate • by using the Lexus app, visiting transportation and lodging.

  • Page 9: Other Benefits And Assistance

    Body Repairs by a certified Lexus technician. If you’re involved in a collision, you If you’d like to know more about Lexus want your vehicle to be returned quality-control procedures, ask a to its pre-accident condition when Lexus dealership service consultant.

  • Page 10: Genuine Lexus Parts

    Genuine Lexus key code from a restricted-access Parts is to take it to a Lexus dealership. database. These businesses can also Warranty coverage is not dependent access a service utility to register the...

  • Page 11: If You Need Assistance

    OTHER BENEFITS AND ASSISTANCE If You Need Assistance Step 2 If the dealership does not address Both Lexus and your Lexus dealer are your concern to your satisfaction, dedicated to serving your automotive call the Lexus Guest Experience needs. Your complete satisfaction Center at (800) 25-LEXUS is our first priority.

  • Page 12: Ncds Arbitration

    In addition, you must use NCDS if The service is provided at no cost you are required to do so prior to to you. It is part of Lexus’ effort to exercising certain rights or seeking promptly and equitably resolve certain remedies available under your concerns.
  • Page 13 NCDS to determine the deadline for filing a request for arbitration. To be eligible for arbitration, you must have brought the concern or alleged defect to the attention of Lexus or one of its dealers during the warranty term. Other Benefits and Assistance...
  • Page 14 In addition to completing the customer process work? claim form, please provide NCDS with When NCDS receives your request, the following information: it will be forwarded to the Lexus area Vehicle year, make, model, VIN, • office for response. mileage and date of purchase.
  • Page 15 If you are dissatisfied with the arbitrator’s decision or Lexus’ The decision of the arbitrator(s) is compliance, you may pursue any binding on Lexus but not on you. other legal remedies available to you, Lexus must comply with the decision including small claims court. You...

  • Page 16: Introduction

    This excellent can be confident — as we are — that warranty coverage demonstrates you’ll enjoy owning your Lexus as not only our confidence in Lexus much as you enjoy driving it. vehicles, but also our commitment to every Lexus customer.

  • Page 17: Warranty Coverages At A Glance

    WARR ANT Y COVER AGES AT A GL ANCE Introduction...

  • Page 18: General Warranty Provisions

    Who Is the Warrantor charge for parts and labor. The warrantor for these limited warranties is Lexus, a division of: Parts Replacement Toyota Motor Sales, U.S.A., Inc., Any needed parts replacement will a California corporation be made using new or remanufactured P.O.

  • Page 19: Your Rights Under State Law

    Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied warranty of...

  • Page 20: New Vehicle Limited Warranty

    Front-Wheel-Drive System in materials or workmanship of any Drive shaft, axle, hub, bearings, part supplied by Lexus, subject to the seals and gaskets. exceptions indicated under “What Is Not Covered” on pages 19–20. Rear-Wheel-Drive System...

  • Page 21: Corrosion Perforation Warranty

    Installation of non-Genuine • service to the nearest authorized Lexus Parts Lexus dealership is covered. Airborne chemicals, tree sap, • road debris (including stone chips), rail dust, salt, hail, floods, wind storms, lightning and other...

  • Page 22: Maintenance Expense

    * Lexus provides the first two scheduled maintenance services at no charge. See pages 4–5 for details. Your Warranties in Detail...

  • Page 23: Dispute Resolution

    Settlement before seeking remedies warranty or any implied warranty. through a court action pursuant Lexus does not authorize any to the Magnuson-Moss Warranty person to create for it any other Act. You may also be required to...

  • Page 24: Federal Emission Control Warranty

    Emission Performance AND HOW LONG Warranty Some states and localities have Emission Defect Warranty established vehicle inspection Lexus warrants that your vehicle: and maintenance (I/M) programs to encourage proper vehicle Was designed, built and • maintenance. If an EPA-approved equipped to conform at the...

  • Page 25: Warranty Parts List

    FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not Air/Fuel Metering System apply to failures or noncompliance Air fuel ratio feedback • caused by: control system The use of replacement parts • Cold-start enrichment system •...

  • Page 26: Evaporative Control System

    FEDERAL EMISSION CONTROL WARRANTY Evaporative Control System Other Parts Used in Systems Listed Charcoal canister • Data link connector (8/80) • Diaphragm valve • Hoses, clamps, fittings, tubing • Fuel filler cap • and mounting hardware Fuel tank • Malfunction indicator •...

  • Page 27: Maintenance

    Owner’s Manual and this guide. your vehicle’s emission control Lexus will not deny a warranty claim systems, Lexus recommends the solely because you do not have use of Genuine Lexus Parts when records to show that you maintained servicing or repairing the systems.

  • Page 28: If Your Vehicle Fails An Emissions Test

    30 days (unless a shorter Division (6405J) period is required by law). If your Attn: Warranty Complaints claim is denied, Lexus will notify you 401 M Street SW in writing of the reason within the Washington, D.C. 20460 same period. If we fail to do so, we will repair your vehicle free of charge.

  • Page 29: Dealer Certificate

    Emission Performance Warranty required by Lexus prior to the sale referred to in Paragraph 4 and of the vehicle as set forth in Lexus’ furnished with the vehicle is solely current pre-delivery service manual. that of the manufacturer.

  • Page 30: California Emission Control Warranty

    YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board Vehicles equipped with a (CARB) and Lexus are pleased to California Certified Emission explain the emission control system Control System that are registered warranty for your 2021 vehicle. In and operated in California or...

  • Page 31: Manufacturer's Warranty Coverage

    Lexus recommends that you retain test, all necessary repairs and all receipts covering maintenance on adjustments will be made by your vehicle, but Lexus cannot deny Lexus to ensure that your warranty coverage solely for the vehicle passes the test. This is...

  • Page 32: Parts List: Long -Term Emission Defect Warranty

    CALIFORNIA EMISSION CONTROL WARRANTY WHAT IS NOT COVERED PARTS LIST: LONG -TERM EMISSION These warranty obligations do not DEFECT WARRANTY apply to failures or noncompliance caused by: The parts listed here are covered for seven years or 70,000 miles The use of replacement parts •...
  • Page 33 • of the required maintenance indicated Fuel tank filler pipe in the Owner’s Manual and this guide. • Lexus will not deny a warranty claim Fuel Control System solely because you do not have Engine control computer • records to show that you maintained (engine control module) your vehicle.

  • Page 34: If Your Vehicle Failsa Smog-Check Test

    If your quality to Genuine Lexus Parts claim is denied, Lexus will notify you may impair the effectiveness of in writing of the reason within the the emission control systems.

  • Page 35: Repair Delays

    CALIFORNIA EMISSION CONTROL WARRANTY REPAIR DELAYS IF YOU HAVE QUESTIONS If a Lexus dealership is unable to complete repairs on your vehicle If you have questions or concerns within 30 days, you may have about your vehicle’s California the repairs made under Lexus’...

  • Page 36: Tire Limited Warranty

    ORIGINAL EQUIPMENT WARRANTY SERVICE TIRE MANUFACTURERS BF Goodrich/ All tires supplied as original Michelin North America equipment on new Lexus vehicles P.O. Box 19001 are warranted by the individual Greenville, SC 29062 tire manufacturer only, and not BF Goodrich: (877) 788-8899 Lexus.

  • Page 37: Operation And Maintenance

    OPERATION AND MAINTENANCE Hankook Tire GENERAL INFORMATION America Corporation You are responsible for ensuring 1450 Valley Road that your Lexus is operated and Wayne, NJ 07470 (800) 426-5665 maintained according to the www.hankooktire.com instructions in the Owner’s Manual and the “Maintenance Information”...

  • Page 38: Where To Go For Maintenance

    You can be confident you’re getting Limited Warranty, whichever the best possible service for your is longer. Non-Genuine Lexus vehicle when you take it to a Lexus Parts, or any damage or failures dealership. Plus, a Lexus dealership resulting from their use, are not will always use Genuine Lexus Parts covered by any Lexus warranty.

  • Page 39: Obtaining Warranty Service

    Lexus dealership for Lexus Guest Experience Center towing assistance. You do not have at (800) 255-3987. to pay for towing to the nearest Lexus Maintenance and repairs not dealership if your vehicle is inoperable performed by an authorized due to failure of a warranted part.
  • Page 40 Lexus’ recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non-Genuine Lexus Parts unless you have the vehicle properly repaired in a timely manner.

  • Page 41: Introduction

    Lexus. It can also enhance the engine oil and oil filter. Failure your vehicle’s resale value. This to do so can cause oil starvation...

  • Page 42: Maintenance And Lexus Warranty Coverage

    Maintenance and repair services may be performed by you or by any automotive service provider you choose. Lexus will not deny a warranty claim solely because you used a service provider other than a Lexus dealership for maintenance and repairs.

  • Page 43: Lexus Dealership Service

    LEXUS DEALERSHIP SERVICE To ensure that your vehicle Additionally, when you have your receives first-quality service and vehicle serviced at a Lexus dealership, factory-authorized parts, Lexus your service information is recorded recommends having maintenance in the Lexus National Service History performed by an authorized Lexus database.

  • Page 44: General Maintenance And Regular Use

    GENERAL MAINTENANCE AND REGUL AR USE After a Car Wash In addition to scheduled maintenance, your Lexus requires ongoing general Check installation of • maintenance such as fluid checks and driver’s floor mat visual inspections. The recommended guidelines for inspections are listed below.
  • Page 45 GENERAL MAINTENANCE AND REGUL AR USE When Cleaning the Exterior Working from top to bottom, • apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap.

  • Page 46: Scheduled Maintenance Log

    Determining Your Special Operating Maintenance Interval: Conditions Months vs. Mileage In addition to standard maintenance Lexus recommends obtaining items, vehicles that are driven scheduled maintenance for your under special operating conditions vehicle every six months or 5,000 require further maintenance miles, whichever occurs first.

  • Page 47: Complimentary First Scheduled Maintenance Service

    Add EFI fuel tank additive • maintenance service. Programming (Hawaii and Puerto Rico only) of some Lexus Personal ized Settings requires special equipment and Inspect and adjust all fluid levels • may be performed only by an Program Lexus Personalized •...

  • Page 48: Complimentary Second Scheduled Maintenance Service

    10,000 Miles included in this service. See the “12 Months or 10,000 Miles” Lexus also provides your second chart on page 48. scheduled maintenance service at no charge. The service is performed at 12 months or 10,000 miles, whichever occurs first.
  • Page 49 SCHEDULED MAINTENANCE LOG NOTES Scheduled Maintenance Log...

  • Page 50: Scheduled Maintenance Log

    This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. This service is complimentary when performed by an authorized Lexus dealership. NX 300 with towing package only. Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first.
  • Page 51 SCHEDULED MAINTENANCE LOG 18 Months or 15,000 Miles ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) ❏ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset scheduled maintenance reminder ❑ R e-torque nuts and bolts of drive shaft (AWD) ❑ Rotate tires ❑ V isually inspect brake pads, calipers...
  • Page 52 SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles 30 Months or 25,000 Miles ❏ A dd EFI fuel tank additive ❑ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ R eplace engine oil with 0W-20 oil; ❏ I nspect and adjust all fluid levels replace oil filter ❏ R eset scheduled maintenance reminder...
  • Page 53 SCHEDULED MAINTENANCE LOG 36 Months or 30,000 Miles ❏ A dd EFI fuel tank additive ❏ Replace brake fluid (Hawaii and Puerto Rico only) ❏ Replace engine air filter ❏ R eplace engine oil with 0W-20 oil; ❏ Replace Smart Key battery replace oil filter ❏ Rotate tires ❏ R eset oil maintenance reminder if oil...
  • Page 54 SCHEDULED MAINTENANCE LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles ❏ A dd EFI fuel tank additive ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ I nspect and adjust all fluid levels ❏ R eplace engine oil with 0W-20 oil;...
  • Page 55 SCHEDULED MAINTENANCE LOG 54 Months or 45,000 Miles ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) ❏ I nspect and adjust all fluid levels ❏ Replace Smart Key battery ❏ Reset scheduled maintenance reminder ❏ R e-torque nuts and bolts of drive shaft (AWD) ❏ Rotate tires ❏ V isually inspect brake pads, calipers...
  • Page 56 SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles 60 Months or 50,000 Miles 66 Months or 55,000 Miles 66 Months or 55,000 Miles ❏ A dd EFI fuel tank additive ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ R eplace engine oil with 0W-20 oil;...
  • Page 57 SCHEDULED MAINTENANCE LOG 72 Months or 60,000 Miles 72 Months or 60,000 Miles ❑ A dd EFI fuel tank additive ❏ Replace Smart Key battery (Hawaii and Puerto Rico only) ❏ R eset oil maintenance reminder if oil ❏ R eplace engine oil with 0W-20 oil; was changed replace oil filter ❏ R eset scheduled maintenance reminder...
  • Page 58 SCHEDULED MAINTENANCE LOG 78 Months or 65,000 Miles 84 Months or 70,000 Miles ❏ A dd EFI fuel tank additive ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ I nspect and adjust all fluid levels ❏ R eplace engine oil with 0W-20 oil;...
  • Page 59 SCHEDULED MAINTENANCE LOG 90 Months or 75,000 Miles ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) ❏ I nspect and adjust all fluid levels ❏ R e-torque nuts and bolts of drive shaft (AWD) ❏ Replace Smart Key battery ❏ Reset scheduled maintenance reminder ❏ Rotate tires ❏ V isually inspect brake pads, calipers...
  • Page 60 SCHEDULED MAINTENANCE LOG 96 Months or 80,000 Miles 102 Months or 85,000 Miles ❏ A dd EFI fuel tank additive ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ R eplace engine oil with 0W-20 oil; ❏ I nspect and adjust all fluid levels replace oil filter ❏ R eset scheduled maintenance reminder...
  • Page 61 SCHEDULED MAINTENANCE LOG 108 Months or 90,000 Miles ❏ A dd EFI fuel tank additive ❏ Replace Smart Key battery (Hawaii and Puerto Rico only) ❏ R eset oil maintenance reminder if oil was changed ❏ R eplace engine oil with 0W-20 oil; replace oil filter ❏ R eset scheduled maintenance reminder ❏ R e-torque nuts and bolts of drive...
  • Page 62 SCHEDULED MAINTENANCE LOG 114 Months or 95,000 Miles 120 Months or 100,000 Miles ❏ A dd EFI fuel tank additive ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ I nspect and adjust all fluid levels ❏ R eplace engine oil with 0W-20 oil;...
  • Page 63 SCHEDULED MAINTENANCE LOG 126 Months or 105,000 Miles ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) ❏ I nspect and adjust all fluid levels ❏ R e-torque nuts and bolts of drive shaft (AWD) ❏ Replace Smart Key battery ❏ R eset scheduled maintenance reminder ❏ Rotate tires...
  • Page 64 SCHEDULED MAINTENANCE LOG 132 Months or 110,000 Miles 138 Months or 115,000 Miles ❏ A dd EFI fuel tank additive ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ R eplace engine oil with 0W-20 oil; ❏ I nspect and adjust all fluid levels replace oil filter ❏ I nspect engine coolant (see page 70)
  • Page 65 SCHEDULED MAINTENANCE LOG 144 Months or 120,000 Miles ❏ A dd EFI fuel tank additive ❏ R eplace spark plugs (Hawaii and Puerto Rico only) ❏ R eset oil maintenance reminder if oil ❏ R eplace engine oil with 0W-20 oil; was changed replace oil filter ❏ R eset scheduled maintenance reminder...
  • Page 66 SCHEDULED MAINTENANCE LOG 150 Months or 125,000 Miles 156 Months or 130,000 Miles ❏ A dd EFI fuel tank additive ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ I nspect and adjust all fluid levels ❏ R eplace engine oil with 0W-20 oil;...
  • Page 67 SCHEDULED MAINTENANCE LOG 162 Months or 135,000 Miles ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) ❏ I nspect and adjust all fluid levels ❏ R e-torque nuts and bolts of drive shaft (AWD) ❏ Replace Smart Key battery ❏ Reset scheduled maintenance reminder ❏ Rotate tires ❏ V isually inspect brake pads, calipers...
  • Page 68 SCHEDULED MAINTENANCE LOG 168 Months or 140,000 Miles 174 Months or 145,000 Miles ❏ A dd EFI fuel tank additive ❏ A dd EFI fuel tank additive (Hawaii and Puerto Rico only) (Hawaii and Puerto Rico only) ❏ R eplace engine oil with 0W-20 oil; ❏ I nspect and adjust all fluid levels replace oil filter ❏ Inspect engine coolant (see page 70)
  • Page 69 SCHEDULED MAINTENANCE LOG 180 Months or 150,000 Miles ❏ A dd EFI fuel tank additive ❏ Replace intercooler coolant (see page 71) (Hawaii and Puerto Rico only) ❏ Replace Smart Key battery ❏ R eplace engine oil with 0W-20 oil; ❏ R eset oil maintenance reminder if oil replace oil filter was changed...

  • Page 70: Explanation Of Maintenance Items

    EXPLANATION OF MAINTENANCE ITEMS Body Inspection The following descriptions are provided to give you a better Visually check for corrosion, scratches understanding of the maintenance and other damage. Check outer services that should be performed body panels, inner panels of the on your vehicle.

  • Page 71: Differential Oil

    Manual for service details. for the model and model Differential Oil year of your vehicle, such as Check for correct oil level and Lexus Genuine floor mats. inspect each differential component Always properly secure • for signs of leakage. If you discover the driver’s floor mat using...

  • Page 72: Engine Coolant

    (i.e., a SAE 0W-20 at the next oil change. combination of low phosphates and See your Lexus dealer for oil organic acids). A qualified technician specifically formulated for your should perform these operations.

  • Page 73: Exhaust Pipes And Mountings

    EXPLANATION OF MAINTENANCE ITEMS Exhaust Pipes and Mountings Note: Initial replacement of Visually inspect the exhaust pipes, intercooler coolant is at muffler and hangers for cracks, 120 months/100,000 miles. deterioration and damage. Start the Replace every 60 months/50,000 engine and listen carefully for any miles thereafter.

  • Page 74: Steering Linkage And Boots

    If the vehicle is procedures in Lexus service and equipped with a spare tire, check the repair publications. condition and pressure of the spare.

  • Page 75: Vehicle Identification

    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log...
  • Page 76 VEHICLE IDENTIFICATION Axle shaft boots............48–67* , 68 Ball joints and dust covers.
  • Page 77 Lexus Personalized Settings........
  • Page 78 Tire inspections ..............42 Tire rotation .
  • Page 81 20-TCS-14402 Printed 6/20 0050521WSGNX300...

Table of Contents