Lexus NX 350h AWD 2023 Warranty And Services Manual
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Lexus NX 350h AWD 2023 Warranty And Services Manual

Lexus NX 350h AWD 2023 Warranty And Services Manual

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2023
NX 350h AWD
WARRANTY AND SERVICES GUIDE
Owner Amenities | Warranty Information | Maintenance Requirements

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Summary of Contents for Lexus NX 350h AWD 2023

  • Page 1 2023 NX 350h AWD WARRANTY AND SERVICES GUIDE Owner Amenities | Warranty Information | Maintenance Requirements...

  • Page 2: Safety Precautions

    Lexus dealership. To locate your injury unless appropriate precautions nearest authorized Lexus dealership, are taken. log on to www.lexus.com or contact the Lexus Brand Engagement Center To avoid personal injury, please at (800) 255-3987. follow all caution labels attached to high-voltage parts.
  • Page 3 WELCOME TO THE LEXUS FAMILY Dealership Service Department: From everyone at Lexus, thank you for purchasing one of our vehicles. Your service department is Your Lexus is designed to deliver committed to helping you keep uncompromising luxury and your Lexus performing at its best.

  • Page 4: Table Of Contents

    The Lexus Commitment ........
  • Page 5 Maintenance and Lexus Warranty Coverage ........

  • Page 6: Complimentary Services

    Settings, if requested performed at 12 months or 10,000 Reset scheduled • miles, whichever occurs first. To maintenance reminder obtain this service, contact your Lexus Rotate tires • dealership. Your complimentary Inspect brake drums, • service will include these items:...

  • Page 7: Loaner Vehicle

    See the “12 Months or 10,000 Miles” chart on page 48. Loaner Vehicle If your vehicle must be kept overnight at a Lexus dealership for a warranty- covered condition that requires more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle for up to five days.

  • Page 8: Roadside Assistance

    Additional Coverage Towing to the nearest Lexus • After your included coverage dealership (or an alternate expires, you may renew your Lexus repair facility, if necessary). Enform Safety Connect subscription Assistance in locating alternate • by using the Lexus app, visiting transportation and lodging.

  • Page 9: Other Benefits And Assistance

    Body Repairs by a certified Lexus technician. If you’re involved in a collision, you If you’d like to know more about Lexus want your vehicle to be returned quality-control procedures, ask a to its pre-accident condition when Lexus dealership service consultant.

  • Page 10: Genuine Lexus Parts

    Genuine Lexus key code from a restricted-access Parts is to take it to a Lexus dealership. database. These businesses can also Warranty coverage is not dependent access a service utility to register the...

  • Page 11: If You Need Assistance

    OTHER BENEFITS AND ASSISTANCE If You Need Assistance Step 2 If the dealership does not address Both Lexus and your Lexus dealer are your concern to your satisfaction, dedicated to serving your automotive call the Lexus Brand Engagement needs. Your complete satisfaction Center at (800) 25-LEXUS is our first priority.

  • Page 12: Ncds Arbitration

    In addition, you must use NCDS if The service is provided at no cost you are required to do so prior to to you. It is part of Lexus’ effort to exercising certain rights or seeking promptly and equitably resolve certain remedies available under your concerns.
  • Page 13 NCDS to determine the deadline for filing a request for arbitration. To be eligible for arbitration, you must have brought the concern or alleged defect to the attention of Lexus or one of its dealers during the warranty term. Other Benefits and Assistance...
  • Page 14 In addition to completing the customer process work? claim form, please provide NCDS with When NCDS receives your request, the following information: it will be forwarded to the Lexus area Vehicle year, make, model, VIN, • office for response. mileage and date of purchase.
  • Page 15 If you are dissatisfied with the arbitrator’s decision or Lexus’ The decision of the arbitrator(s) is compliance, you may pursue any binding on Lexus but not on you. other legal remedies available to you, Lexus must comply with the decision including small claims court. You...

  • Page 16: Introduction

    This excellent can be confident — as we are — that warranty coverage demonstrates you’ll enjoy owning your Lexus as not only our confidence in Lexus much as you enjoy driving it. vehicles, but also our commitment to every Lexus customer.

  • Page 17: Warranty Coverages At A Glance

    WARR ANT Y COVER AGES AT A GL ANCE Introduction...

  • Page 18: General Warranty Provisions

    Who Is the Warrantor charge for parts and labor. The warrantor for these limited warranties is Lexus, a division of: Parts Replacement Toyota Motor Sales, U.S.A., Inc., Any needed parts replacement will a California corporation be made using new or remanufactured P.O.

  • Page 19: Your Rights Under State Law

    Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied warranty of...

  • Page 20: New Vehicle Limited Warranty

    “What Is Not Covered” in materials or workmanship of any on pages 19–20. part supplied by Lexus, subject to the exceptions indicated under “What The Lexus Hybrid Battery Warranty Is Not Covered” on pages 19–20.

  • Page 21: Restraint Systems Warranty

    This warranty does not cover damage to correct defects in materials or or failures resulting directly from any of workmanship of any seatbelt or the following: airbag system supplied by Lexus, Fire, accidents or theft • subject to the exceptions indicated under “What Is Not Abuse or negligence •...

  • Page 22: Maintenance Expense

    Lexus in its sole discretion. This exclusion does not apply to the emission control warranties. * Lexus provides the first two scheduled maintenance services at no charge. See pages 4–5 for details. Your Warranties in Detail...

  • Page 23: Dispute Resolution

    Settlement before seeking remedies warranty or any implied warranty. through a court action pursuant Lexus does not authorize any to the Magnuson-Moss Warranty person to create for it any other Act. You may also be required...

  • Page 24: Federal Emission Control Warranty

    Emission Performance AND HOW LONG Warranty Some states and localities have Emission Defect Warranty established vehicle inspection Lexus warrants that your vehicle: and maintenance (I/M) programs to encourage proper vehicle Was designed, built and • maintenance. If an EPA-approved equipped to conform at the...

  • Page 25: Warranty Parts List

    FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not Air/Fuel Metering System apply to failures or noncompliance Air fuel ratio feedback • caused by: control system The use of replacement parts • Electronic fuel injection •...

  • Page 26: Hybrid System

    FEDERAL EMISSION CONTROL WARRANTY Hybrid System Positive Crankcase Ventilation (PCV) System Battery control module (battery • Oil filler cap voltage sensor) (8/80)* • PCV valve or orifice Battery thermistor • • Generator • Other Parts Used in Hybrid battery* • Systems Listed Data link connector (8/80) Hybrid battery junction block...

  • Page 27: Maintenance

    Owner’s Manual and this guide. your vehicle’s emission control Lexus will not deny a warranty claim systems, Lexus recommends the solely because you do not have use of Genuine Lexus Parts when records to show that you maintained servicing or repairing the systems.

  • Page 28: If Your Vehicle Fails An Emissions Test

    30 days (unless a shorter Division (6405J) period is required by law). If your Attn: Warranty Complaints claim is denied, Lexus will notify you 401 M Street SW in writing of the reason within the Washington, D.C. 20460 same period. If we fail to do so, we...

  • Page 29: Dealer Certificate

    Emission Performance Warranty required by Lexus prior to the sale referred to in Paragraph 4 and of the vehicle as set forth in Lexus’ furnished with the vehicle is solely current pre-delivery service manual. that of the manufacturer.

  • Page 30: California Emission Control Warranty

    OBLIGATIONS Vehicles equipped with a The California Air Resources Board California Certified Emission (CARB) and Lexus are pleased to Control System that are registered explain the emission control system and operated in California or warranty for your 2023 vehicle. In...

  • Page 31: Manufacturer's Warranty Coverage

    Owner’s Manual and this guide. If your vehicle fails a smog-check • Lexus will not deny a warranty claim test, all necessary repairs and solely because you do not have adjustments will be made by...

  • Page 32: Parts List: Long -Term Emission Defect Warranty

    CALIFORNIA EMISSION CONTROL WARRANTY WHAT IS NOT COVERED PARTS LIST: LONG -TERM EMISSION These warranty obligations do not DEFECT WARRANTY apply to failures or noncompliance caused by: The parts listed here are covered for seven years or 70,000 miles The use of replacement parts •...
  • Page 33 Injector • of the required maintenance indicated in the Owner’s Manual and this guide. Hybrid System Lexus will not deny a warranty claim Battery control module • solely because you do not have (battery voltage sensor)* records to show that you maintained Brake booster pump assembly •...

  • Page 34: If Your Vehicle Failsa Smog-Check Test

    If your quality to Genuine Lexus Parts claim is denied, Lexus will notify you may impair the effectiveness of in writing of the reason within the the emission control systems.

  • Page 35: Repair Delays

    CALIFORNIA EMISSION CONTROL WARRANTY REPAIR DELAYS IF YOU HAVE QUESTIONS If a Lexus dealership is unable to complete repairs on your vehicle If you have questions or concerns within 30 days, you may have the about your vehicle’s California repairs made under Lexus’ provisions emission warranty coverage, for emergency warranty repairs.

  • Page 36: Tire Limited Warranty

    ORIGINAL EQUIPMENT WARRANTY SERVICE TIRE MANUFACTURERS BF Goodrich/ All tires supplied as original Michelin North America equipment on new Lexus vehicles P.O. Box 19001 are warranted by the individual Greenville, SC 29062 tire manufacturer only, and not BF Goodrich: (877) 788-8899 Lexus.

  • Page 37: Operation And Maintenance

    OPERATION AND MAINTENANCE Hankook Tire GENERAL INFORMATION America Corporation You are responsible for ensuring 1450 Valley Road that your Lexus is operated and Wayne, NJ 07470 (800) 426-5665 maintained according to the www.hankooktire.com instructions in the Owner’s Manual and the “Maintenance Information”...

  • Page 38: Where To Go For Maintenance

    You can be confident you’re getting Limited Warranty, whichever the best possible service for your is longer. Non-Genuine Lexus vehicle when you take it to a Lexus Parts, or any damage or failures dealership. Plus, a Lexus dealership resulting from their use, are not will always use Genuine Lexus Parts covered by any Lexus warranty.

  • Page 39: Obtaining Warranty Service

    Lexus dealership for or contact the Lexus Brand towing assistance. You do not have Engagement Center at to pay for towing to the nearest Lexus (800) 255-3987. dealership if your vehicle is inoperable Maintenance and repairs not due to failure of a warranted part.
  • Page 40 You will be reimbursed for warranted parts at the manufacturer’s suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus’ recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability...

  • Page 41: Introduction

    Lexus. It can also enhance the engine oil and oil filter. Failure your vehicle’s resale value. This to do so can cause oil starvation...

  • Page 42: Maintenance And Lexus Warranty Coverage

    MAINTENANCE AND LEXUS WARR ANTY COVERAGE Maintaining your vehicle according However, damage or failures caused to the recommendations in this by improper maintenance or repairs booklet is required to ensure that your are not covered under warranty. warranty coverage remains intact.

  • Page 43: Lexus Dealership Service

    LEXUS DEALERSHIP SERVICE To ensure that your vehicle Additionally, when you have your receives first-quality service and vehicle serviced at a Lexus dealership, factory-authorized parts, Lexus your service information is recorded recommends having maintenance in the Lexus National Service History performed by an authorized Lexus database.

  • Page 44: General Maintenance And Regular Use

    GENERAL MAINTENANCE AND REGUL AR USE Every Several Months In addition to scheduled maintenance, your Lexus hybrid vehicle requires If the vehicle is parked for a long time, ongoing general maintenance such the hybrid battery will discharge as fluid checks and visual inspections.
  • Page 45 GENERAL MAINTENANCE AND REGUL AR USE When Cleaning the Wheels When cleaning carpet, remove • dirt and dust with a vacuum Wait for hot wheels to cool • cleaner. Apply a foaming-type before getting wheels wet. carpet cleaner with a sponge or Using a soft sponge or cotton •...

  • Page 46: Scheduled Maintenance Log

    Determining Your Special Operating Maintenance Interval: Conditions Months vs. Mileage In addition to standard maintenance Lexus recommends obtaining items, vehicles that are driven scheduled maintenance for your under special operating conditions vehicle every six months or 5,000 require further maintenance miles, whichever occurs first.

  • Page 47: Complimentary First Scheduled Maintenance Service

    (Hawaii only) the six-month/5,000-mile scheduled Inspect and adjust all fluid levels • maintenance service. Programming of some Lexus Personal ized Settings Program Lexus Personalized • requires special equipment and may Settings, if requested be performed only by an authorized Reset scheduled •...

  • Page 48: Complimentary Second Scheduled Maintenance Service

    10,000 Miles included in this service. See the “12 Months or 10,000 Miles” Lexus also provides your second chart on page 48. scheduled maintenance service at no charge. The service is performed at 12 months or 10,000 miles, whichever occurs first.
  • Page 49 SCHEDULED MAINTENANCE LOG NOTES Scheduled Maintenance Log...

  • Page 50: Scheduled Maintenance Log

    This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. This service is complimentary when performed by an authorized Lexus dealership. NX350h AWD with towing package only. Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first.
  • Page 51 SCHEDULED MAINTENANCE LOG 18 Months or 15,000 Miles ❏ C heck for available Over The Air updates and update upon customer authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset scheduled maintenance reminder ❑ Rotate tires ❑ Tighten axle shaft bolts...
  • Page 52 SCHEDULED MAINTENANCE LOG 24 Months or 20,000 Miles 30 Months or 25,000 Miles ❏ C heck for available Over The Air ❏ C heck for available Over The Air updates and update upon customer updates and update upon customer authorization authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❏ A dd EFI fuel tank additive (Hawaii only)
  • Page 53 SCHEDULED MAINTENANCE LOG 36 Months or 30,000 Miles ❏ C heck for available Over The Air updates ❑ Replace brake fluid and update upon customer authorization ❑ Replace engine air filter ❏ A dd EFI fuel tank additive (Hawaii only) ❑ Replace Smart Key battery ❑ R eplace engine oil with 0W-16 oil;...
  • Page 54 SCHEDULED MAINTENANCE LOG 42 Months or 35,000 Miles 48 Months or 40,000 Miles ❏ C heck for available Over The Air ❏ C heck for available Over The Air updates and update upon customer updates and update upon customer authorization authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❏ A dd EFI fuel tank additive (Hawaii only)
  • Page 55 SCHEDULED MAINTENANCE LOG 54 Months or 45,000 Miles ❏ C heck for available Over The Air updates and update upon customer authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset scheduled maintenance reminder ❑ Rotate tires ❑ Tighten axle shaft bolts...
  • Page 56 SCHEDULED MAINTENANCE LOG 60 Months or 50,000 Miles 60 Months or 50,000 Miles 66 Months or 55,000 Miles 5.5 Years or 55,000 Miles ❏ C heck for available Over The Air ❏ C heck for available Over The Air updates and update upon customer updates and update upon customer authorization authorization...
  • Page 57 SCHEDULED MAINTENANCE LOG 72 Months or 60,000 Miles 6 Years or 60,000 Miles ❏ C heck for available Over The Air updates ❑ Reset scheduled maintenance reminder and update upon customer authorization ❑ Rotate tires ❏ A dd EFI fuel tank additive (Hawaii only) ❑ Tighten axle shaft bolts ❑ R eplace engine oil with 0W-16 oil;...
  • Page 58 SCHEDULED MAINTENANCE LOG 6.5 Years or 65,000 Miles 7 Years or 70,000 Miles ❏ C heck for available Over The Air ❏ C heck for available Over The Air updates and update upon customer updates and update upon customer authorization authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❏ A dd EFI fuel tank additive (Hawaii only)
  • Page 59 SCHEDULED MAINTENANCE LOG 7.5 Years or 75,000 Miles ❏ C heck for available Over The Air updates and update upon customer authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset scheduled maintenance reminder ❑ Rotate tires ❑ Tighten axle shaft bolts...
  • Page 60 SCHEDULED MAINTENANCE LOG 8 Years or 80,000 Miles 8.5 Years or 85,000 Miles ❏ C heck for available Over The Air ❏ C heck for available Over The Air updates and update upon customer updates and update upon customer authorization authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❏ A dd EFI fuel tank additive (Hawaii only)
  • Page 61 SCHEDULED MAINTENANCE LOG 9 Years or 90,000 Miles ❏ C heck for available Over The Air updates ❑ R eset oil maintenance reminder if oil and update upon customer authorization was changed ❏ A dd EFI fuel tank additive (Hawaii only) ❑ Reset scheduled maintenance reminder ❑ R eplace engine oil with 0W-16 oil;...
  • Page 62 SCHEDULED MAINTENANCE LOG 9.5 Years or 95,000 Miles 10 Years or 100,000 Miles ❏ C heck for available Over The Air ❏ C heck for available Over The Air updates and update upon customer updates and update upon customer authorization authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❏ A dd EFI fuel tank additive (Hawaii only)
  • Page 63 SCHEDULED MAINTENANCE LOG 10.5 Years or 105,000 Miles ❏ C heck for available Over The Air updates and update upon customer authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset scheduled maintenance reminder ❑ Rotate tires ❑ Tighten axle shaft bolts...
  • Page 64 SCHEDULED MAINTENANCE LOG 11 Years or 110,000 Miles 11.5 Years or 115,000 Miles ❏ C heck for available Over The Air ❏ C heck for available Over The Air updates and update upon customer updates and update upon customer authorization authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❏ A dd EFI fuel tank additive (Hawaii only)
  • Page 65 SCHEDULED MAINTENANCE LOG 12 Years or 120,000 Miles ❏ C heck for available Over The Air updates ❑ R eset oil maintenance reminder if oil and update upon customer authorization was changed ❏ A dd EFI fuel tank additive (Hawaii only) ❑ Reset scheduled maintenance reminder ❑ R eplace engine oil with 0W-16 oil;...
  • Page 66 SCHEDULED MAINTENANCE LOG 12.5 Years or 125,000 Miles 13 Years or 130,000 Miles ❏ C heck for available Over The Air ❏ C heck for available Over The Air updates and update upon customer updates and update upon customer authorization authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❏ A dd EFI fuel tank additive (Hawaii only)
  • Page 67 SCHEDULED MAINTENANCE LOG 13.5 Years or 135,000 Miles ❏ C heck for available Over The Air updates and update upon customer authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset scheduled maintenance reminder ❑ Rotate tires ❑ Tighten axle shaft bolts...
  • Page 68 SCHEDULED MAINTENANCE LOG 14 Years or 140,000 Miles 14.5 Years or 145,000 Miles ❏ C heck for available Over The Air ❏ C heck for available Over The Air updates and update upon customer updates and update upon customer authorization authorization ❏ A dd EFI fuel tank additive (Hawaii only) ❏ A dd EFI fuel tank additive (Hawaii only)
  • Page 69 SCHEDULED MAINTENANCE LOG 15 Years or 150,000 Miles ❏ C heck for available Over The Air updates ❑ Replace Smart Key battery and update upon customer authorization ❑ R eset oil maintenance reminder if oil ❏ A dd EFI fuel tank additive (Hawaii only) was changed ❑ R eplace engine oil with 0W-16 oil;...

  • Page 70: Explanation Of Maintenance Items

    Check all dust covers for procedures in Lexus service and deterioration and damage. A repair publications. Please refer to qualified technician should perform the important safety precautions on these inspections.

  • Page 71: Engine Air Filter

    Check brake pads and rotors for year of your vehicle, such as excessive wear; check brake rotors Lexus Genuine floor mats. for runout. Check brake calipers for Always properly secure • fluid leakage. A qualified technician the driver’s floor mat using...

  • Page 72: Engine Oil And Oil Filter

    SAE 0W-16 at the next oil change. technology (i.e., a combination of See your Lexus dealer for oil low phosphates and organic acids). specifically formulated for your A qualified technician should perform vehicle’s engine.

  • Page 73: Exhaust Pipes And Mountings

    Fuel Tank Band and Fuel Tank technician following procedures in Vapor Vent System Hoses Lexus service and repair publications. Visually inspect for corrosion, Please refer to the important damage, cracks, and loose or leaking safety precautions on the inside connections.

  • Page 74: Timing Chain

    See your Owner’s Manual for tire technician following procedures in rotation requirements. Check tire Lexus service and repair publications. pressure and check tires for damage Please refer to the important and uneven wear. If the vehicle is...

  • Page 75: Vehicle Identification

    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log...
  • Page 76 Axle shaft boots ........... 48–67* , 68 Ball joints and dust covers .
  • Page 77 Lexus Personalized Settings ........
  • Page 78 Service agreements ............7 Service history .
  • Page 81 23-TCS-17761 5/23...

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