Discover your Lenovo notebook ® Thank you for choosing a Lenovo notebook! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product.
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* for selected models Webcam privacy shutter Slide the webcam privacy shutter to cover or uncover the camera lens. It is designed to protect your privacy. Important information Your computer contains magnets. Keep a safe distance away from devices and objects that might be affected by magnets, such as credit cards.
• “USB specifications” on page 5 • “Connect to an external display” on page 13 • “Use Lenovo Integrated Pen (for selected models)” on page 15 • “Lock the computer” on page 17 • “Charge the battery with ac power” on page 18...
Note: Some Lenovo computers include a display that can be rotated 360 degrees. When those products are used as a tablet computer, the temperatures of all the accessible parts are within an acceptable range as defined in IEC 62368-1.
Features and specifications Get to know more hardware and software details of your computer. Specifications Description • Double Data Rate 5 (DDR5) Small Outline Dual In-line Memory Module Memory (SODIMM)*, up to 8 GB • Double Data Rate 5 (DDR5), soldered on board, up to 8 GB Storage device 2242 M.2 solid-state drive, up to 512 GB •...
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• Connect to USB-C accessories to help expand your computer • USB-C connector (USB 5Gbps) functionality. To purchase USB-C accessories, go to https:// www.lenovo.com/accessories • USB-C connector (USB 10Gbps) • USB-C connector (Thunderbolt 3) • USB-C connector (Thunderbolt 4) User Guide...
Connect to the wired Ethernet To connect your computer to a local network, you need a Lenovo USB-C to Ethernet Adapter. Lenovo USB- C to Ethernet Adapter is available as an option and shipped with some computer models. You can purchase one from Lenovo at https://www.lenovo.com/accessories...
Select and set up display devices. Enable / Disable Airplane mode. Open the Settings. Lock the screen. ® Open Microsoft Phone Link. Open the Calculator. Open the Lenovo Commercial Vantage app. Print screen. Chapter 2 Get started with your computer...
You can customize keyboard settings in Vantage app. To customize detailed settings, open the Vantage app, and then click Device ➙ Input & Accessories. For more keyboard shortcuts, go to https://support.lenovo.com/solutions/windows-support Use the touch screen For computers with a touch-enabled screen, you can touch the screen directly with your fingers and interact with computer in a simple way.
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One-finger touch gesture To do this Gesture Tap and hold. Open a shortcut menu. Swipe from the left. Open the widget panel. Swipe from the right. Open notification center. Two-finger touch gesture To do this Gesture Move two fingers towards. Zoom out.
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Three-and-four-finger touch gesture To do this Gesture Swipe with three fingers up. Show all open windows. Swipe with three fingers down. Show the desktop. Swipe with three fingers to the left or right. Switch apps. Swipe with four fingers to the left or right. Switch desktops.
Step 7. If the touch screen still cannot work normally, the touch screen might get damaged. You can call Lenovo Customer Support Center to get further help. Connect to an external display Connect your computer to a projector or a monitor to give presentations or expand your workspace.
To change the settings, do the following: Step 1. Right-click a blank area on the desktop and select Display settings. Step 2. Select the display that you want to configure and change display settings of your preference. Get to know convertible multi-modes The computer display can be opened up to an angle of 360 degrees.
Give a presentation. Tablet mode Write and draw. Play touch-enabled games. Use Lenovo Integrated Pen (for selected models) The garaged rechargeable electronic pen enables a more precise and easier way of selecting, writing, and sketching. Chapter 2 Get started with your computer...
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• The default function of each barrel button might vary in different apps. • To customize the barrel button functions, use Lenovo Pen Settings. If Lenovo Pen Settings is not installed on your computer, download and install the latest WinTab driver from https://support.lenovo.com...
Note: The slot supports cable locks that conform to the Kensington NanoSaver lock standards using Cleat™ locking technology. You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo is not responsible for the locking device and security feature. You can purchase the cable locks at https://smartfind.lenovo.com Log in with your fingerprint (for selected models) The fingerprint reader is integrated with the power button.
• Do not use or touch the reader with a wet, dirty, wrinkled, or injured finger. Lenovo Commercial Vantage The Lenovo Commercial Vantage app (hereafter referred to as Vantage app) is a customized one-stop solution to help you maintain your computer with automated updates and fixes, configure hardware settings, and get personalized support.
Note: Some models may not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...
Step 3. Change the settings as you prefer. Transfer data Quickly share your files using the built-in Bluetooth technology among devices with the same features. Connect to a Bluetooth device You can connect all types of Bluetooth-enabled devices to your computer, such as a keyboard, a mouse, a smartphone, or speakers.
Note: The Lenovo BIOS Simulator Center makes periodic updates of the settings. The UEFI BIOS simulator interface and description of settings might be different from that on your actual user interface.
Step 2. Select Restart ➙ Save Custom Defaults. Step 3. Click Yes to save the settings configuration you customized. Load the customized settings configuration Follow the instructions to load the customized settings configuration. Step 1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu. Step 2.
Attention: If you forget the supervisor password, a Lenovo-authorized service personnel cannot reset your password. You must take your computer to a Lenovo-authorized service personnel to have the system board replaced. Proof of purchase is required and a fee will be charged for parts and service.
Lenovo-authorized service personnel cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo-authorized service personnel to have the hard disk drive replaced. Proof of purchase is required and a fee will be charged for parts and service.
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Step 3. To change or remove the hard disk password, do one of the following: To change or remove the master hard disk password, select Change Master Password of Hard Disk 1 and press Enter. Notes: • If you remove the master hard disk password, the user hard disk password is also removed. •...
Scroll down to the bottom. Click Get help and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
For more solutions to audio problems, go to https://support.lenovo.com/solutions/ht501860 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Keyboard problems My keyboard does not work Problem: What should I do if my keyboard does not work? Solution: If your keyboard does not work or types wrong characters, try the following solutions one by one to troubleshoot and fix the issue: 1.
If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist My keyboard backlight does not work Problem: What should I do if my keyboard backlight does not work?
5. Update UEFI BIOS to the latest version. For details, refer to “UEFI BIOS problems” in this User Guide. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
2. In the search box of the Get Help app, type troubleshoot BSOD error. 3. Follow the guided walkthrough. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
4) In the popup window, select Uninstall. 5) If you're asked to confirm your choice, select Yes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Right-click the display driver and select Properties. d. Under Driver, select Roll Back Driver and follow the on-screen instructions. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
5) Restart your computer. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Solution: If there is an error during fingerprint enrollment, try the following solutions one by one to troubleshoot and fix the issue: 1. Download the latest driver from Lenovo support website. For how to download the driver, refer to “Driver problems” in this User Guide.
If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist My touchpad or trackpad responds slowly Problem: What should I do if my touchpad or trackpad responsds slowly?
Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
Type task manager in the Windows search box and press Enter. b. Terminate power-consuming applications or processes that are not in use. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
3. Update Lenovo Pen Settings, an app preinstalled on your computer, and ensure that your pen has paired to your computer through Bluetooth. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
4. Click Restore to and choose a new location to save the files. • Recover data by using a reliable USB data recovery tool. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
2. Update your Windows operating system to 23H2 or later version. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
If Windows does not reinstall the driver automatically, open device manager and click Action ➙ Scan for hardware changes. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
8. Contact your Internet service provider to check if there are any issues with your internet plan or connection. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
4. Turn off the computer and disconnect the computer from ac power and all connected cables. Wait a few minutes. Then, reconnect to ac power and turn on the computer. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Startup problems My computer does not start up Problem: What should I do if my computer does not start up? Solution If your computer does not start up, take the following steps: 1.
Get the latest updates from the Windows Update. For details, go to https://support.microsoft.com/ windows_update c. Restart your computer. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Performance problems...
Depending on your specific situation, you can choose from different recovery options. For details, go to https://support.microsoft.com/windows_recovery 12. Use memory module(s) with higher speed. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist Retrieve my BitLocker recovery key in Windows Problem: How to retrieve my BitLocker recovery key in Windows? Solution: To retrieve your BitLocker recovery key in Windows, choose one of the following solutions: •...
6. Follow the on-screen instructions to install the device drivers and necessary programs. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
BIOS before attempting system installation. 5. Reinstall the Windows system. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
3. Ensure that the available disk space of your computer meets the requirement of the new Windows operating system. 4. Upgrade the system again. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
You suspect your device has been infected. Use installation media to reinstall Windows operating system. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
2. If an update package is available, follow the on-screen instructions to download and install the package. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
2. Reinstall the driver. Find general solutions, go to https://support.lenovo.com/solutions/HT105331 If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist UEFI BIOS problems...
3. Ensure that your computer is connected to a working power outlet. 4. Update the UEFI BIOS again. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
3. Several warning windows might be displayed. Follow the instructions to prepare for the reset. 4. Select Reset System to Factory Defaults again and select Yes to reset. If the problem persists, do not hesitate to call Lenovo Customer Center. For the latest Lenovo Support phone numbers for your country or region, go to https://pcsupport.lenovo.com/supportphonelist...
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IMEI number. • Parts lookup and purchase: https://support.lenovo.com/parts-lookup . You can find service parts by serial number or machine type. • Lenovo BIOS Simulation Center: . You can explore the BIOS https://download.lenovo.com/bsco/index.html settings of your device. • Additional services purchase: .
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– Safety and Warranty Guide: Safety, warranty, recycling, and other information – Generic Safety and Compliance Notices: Compliance, accessibility, RoHS, and other information – Regulatory Notice: Regulatory notices for wireless modules Lenovo responsibility • Accessibility information: https://www.lenovo.com/accessibility • Environment information: https://www.lenovo.com/us/en/sustainability-operational-impact...
In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition license downgrade rights. Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
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For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, go to: • https://www.lenovo.com/warranty/llw_02 • https://pcsupport.lenovo.com/warrantylookup Chapter 6 Help and support...
If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.
Generic Safety and Compliance Notices Depending on models, your computer might come with a Lenovo Integrated Pen or a pen dummy. For computer models come with a pen dummy, you can purchase a Lenovo Integrated Pen to use. To purchase User Guide...
2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3. Close the computer display and turn over the computer. 4. Remove the Lenovo Integrated Pen or pen dummy. See “Lenovo Integrated Pen and pen dummy (for selected models)” on page 66.
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Step 2. Install the base cover assembly as shown below. User Guide...
Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery may not be covered by warranty.
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2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3. Close the computer display and turn over the computer. 4. Remove the Lenovo Integrated Pen or pen dummy. See “Lenovo Integrated Pen and pen dummy (for selected models)” on page 66.
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Step 2. Before installing the built-in battery, thoroughly check the battery compartment and ensure that there are no foreign or sharp objects that could cause damage to the battery. Step 3. Install the built-in battery as shown below. Chapter 7 CRU replacement...
2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3. Close the computer display and turn over the computer. 4. Remove the Lenovo Integrated Pen or pen dummy. See “Lenovo Integrated Pen and pen dummy (for selected models)” on page 66.
Step 2. Install the coin-cell battery in reverse order. When installing: • Ensure that the connector is attached firmly. • Reset the system date and time in the UEFI BIOS menu. M.2 solid-state drive and M.2 solid-state drive bracket Follow the instructions to replace the M.2 solid-state drive and its bracket. Before you start, read Generic Safety and Compliance Notices Attention: If you replace a M.2 solid-state drive, you might need to install a new operating system.
3. Close the computer display and turn over the computer. 4. Remove the Lenovo Integrated Pen or pen dummy. See “Lenovo Integrated Pen and pen dummy (for selected models)” on page 66. 5. Remove the base cover assembly. See “Base cover assembly” on page 67.
Step 2. Install the memory module as shown below. Replaceable USB-C module and replaceable USB-C module bracket (for selected models) Follow the instructions to replace the USB-C module and its bracket. Before you start, read Generic Safety and Compliance Notices Attention: Replaceable USB-C module is available for selected models.
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2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3. Close the computer display and turn the computer over. 4. Remove the Lenovo Integrated Pen or pen dummy. See “Lenovo Integrated Pen and pen dummy (for selected models)” on page 66.
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Step 1. Remove the replaceable USB-C module and its bracket as shown below. Step 2. Install the replaceable USB-C module and its bracket as shown below. When installing, ensure that the replaceable USB-C module is attached firmly. Chapter 7 CRU replacement...
2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3. Close the computer display and turn the computer over. 4. Remove the Lenovo Integrated Pen or pen dummy. See “Lenovo Integrated Pen and pen dummy (for selected models)” on page 66.
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Step 2. Install the thermal fan in reverse order. When installing: • Ensure that the connector is attached firmly. • Do not press the top of the fan cover and the fan hub. Chapter 7 CRU replacement...
Compliance Notices at https://pcsupport.lenovo.com/docs/generic_notices Certification-related information This section provides certification-related information, such as product name and machine type. Product name: Lenovo 13w 2-in-1 Gen 3 Machine types: 83M9 and 83MA Further compliance information related to your product is available at https://www.lenovo.com/compliance Table 1.
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The following illustration shows the antenna locations on your computer: Wireless LAN antenna (main) Wireless LAN antenna (auxiliary) User Guide...
Similarly, if a child notices damaged/broken parts, this should be reported to the teacher/parents/adult supervisors immediately. Damaged parts may be replaced through service provided by Lenovo. Chocking Hazard — Small parts. Not suitable for children under age 3.
Lenovo keyboards support various accessibility features. For example: – Tactile markings on some keys for easier identification Tactile markings provide all users with a way to find keys without looking at the keyboard. Lenovo provides bumps for the following keys: –...
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As a welcome addition to your computer, the communication bar incorporates front facing camera options and microphone with 360-degree coverage. It helps you orient computer and open laptop easily. • Industry-standard connectors The industry-standard connectors on Lenovo products enable better compatibility with peripheral devices. • Operating systems...
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To access the accessibility features of the Windows 11 operating system, go to Start ➙ Settings ➙ Accessibility. Appendix B. Accessibility features...
Appendix C. Notice for USB connector name update The USB Implementers Forum published a revision of the guideline for USB connector names in September, 2022. Lenovo follows the revised guideline and updates USB connector names accordingly. You can refer to the table below for naming update details.
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.
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