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Nokia Customer Care
Service Manual
RM-289; 276; 271 (Nokia 6555)
Mobile Terminal
Part No: 9200586 (Issue 1)
COMPANY CONFIDENTIAL
Copyright © 2007 Nokia. All rights reserved.

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Summary of Contents for Nokia 6555

  • Page 1 Nokia Customer Care Service Manual RM-289; 276; 271 (Nokia 6555) Mobile Terminal Part No: 9200586 (Issue 1) COMPANY CONFIDENTIAL Copyright © 2007 Nokia. All rights reserved.
  • Page 2 RM-289; 276; 271 Amendment Record Sheet Amendment Record Sheet Amendment No Date Inserted By Comments Issue 1 08/2007 Page ii COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 3 Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice. Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused.
  • Page 4: Warnings And Cautions

    WCDMA networks and cause problems to 3G cellular phone communication in a wide area. • During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise GSM or WCDMA PA may be damaged. Page iv COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 5 Use only approved accessories and batteries. Do not connect incompatible products. CONNECTING TO OTHER DEVICES When connecting to any other device, read its user’s guide for detailed safety instructions. Do not connect incompatible products. Issue 1 COMPANY CONFIDENTIAL Page v Copyright © 2007 Nokia. All rights reserved.
  • Page 6 All of the above suggestions apply equally to the product, battery, charger or any accessory. Page vi COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 7 RM-289; 276; 271 ESD protection ESD protection Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing the phone. Any product of which the covers are removed must be handled with ESD protection. The SIM card can be replaced without ESD protection if the product is otherwise ready for use.
  • Page 8 Batteries' performance is particularly limited in temperatures well below freezing. Do not dispose of batteries in a fire! Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste. Page viii COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 9 Our policy is of continuous development; details of all technical modifications will be included with service bulletins. While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/e- mail. Please state: •...
  • Page 10 RM-289; 276; 271 Company Policy (This page left intentionally blank.) Page x COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 11 Nokia 6555 Service Manual Structure 1 General information 2 Service Tools and Service Concepts 3 BB Troubleshooting and Manual Tuning Guide 4 RF troubleshooting 5 System Module Glossary Issue 1 COMPANY CONFIDENTIAL Page xi Copyright © 2007 Nokia. All rights reserved.
  • Page 12 RM-289; 276; 271 Nokia 6555 Service Manual Structure (This page left intentionally blank.) Page xii COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 13: General Information

    Nokia Customer Care 1 — General information Issue 1 COMPANY CONFIDENTIAL Page 1 –1 Copyright © 2007 Nokia. All rights reserved.
  • Page 14 RM-289; 276; 271 General information (This page left intentionally blank.) Page 1 –2 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 15: Table Of Contents

    Table 3 Headsets ..............................1–7 Table 4 Data ................................1–8 Table 5 Memory cards ............................1–8 Table 6 Normal and extreme voltages .........................1–9 List of Figures Figure 1 RM-289/276/271 phone..........................1–5 Issue 1 COMPANY CONFIDENTIAL Page 1 –3 Copyright © 2007 Nokia. All rights reserved.
  • Page 16 RM-289; 276; 271 General information (This page left intentionally blank.) Page 1 –4 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 17: Product Selection

    Profile), DUN (Dial-up Networking Profile), HSP (Headset Profile), HFP (Hands-Free Profile), SDAP (Service Discovery Application Profile), GAP (Generic Access Profile), SPP (Serial Port Profile), GOEP (Generic Object Exchange Profile), A2DP profile for stereo headset • Micro USB Issue 1 COMPANY CONFIDENTIAL Page 1 –5 Copyright © 2007 Nokia. All rights reserved.
  • Page 18 RM-289; 276; 271 General information • 2.5mm UHJ connector (RM-289 only) • 2.5mm Nokia A/V headset connector (RM-271/276 only) • 5-way , two soft keys, send and end keys • Side volume keys with the zoom functionality • Dedicated camera sidekey (RM-271/276 only) •...
  • Page 19: Accessories

    Wireless headset BH-800 Wireless headset BH-801 Wireless headset BH-900 Wireless headset HS-21W Wireless headset BH-201 Wireless headset HS-36W Wireless headset HS-12 Wireless headset HS-9 Wired headset Issue 1 COMPANY CONFIDENTIAL Page 1 –7 Copyright © 2007 Nokia. All rights reserved.
  • Page 20: Technical Specifications

    Talk time is increased by up to 30% if half rate is active, and reduced by 5% if enhanced full rate is active. Environmental conditions Temperature Temperature range Operational (all specs met) Page 1 –8 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 21: Electrical Characteristics

    EGSM900: 925 - 960 MHz GSM1800: 1805 - 1880 MHz GSM1900: 1930 - 1990 MHz WCDMA V (850): 871 - 892 MHz WCDMA II (1900): 1932 - 1988 MHz Issue 1 COMPANY CONFIDENTIAL Page 1 –9 Copyright © 2007 Nokia. All rights reserved.
  • Page 22: Rm-271 Main Rf Characteristics

    GSM1800: 16 GSM1900: 16 WCDMA V (850): 75 WCDMA II (1900): 75 RM-271 main RF characteristics Parameter Unit Cellular system GSM/EDGE 850/900/1800/1900, WCDMA V (850)/I (2100) Page 1 –10 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 23 WCDMA I (2100): 275 Channel spacing 200 kHz Number of Tx power levels GSM850: 15 GSM900: 15 GSM1800: 16 GSM1900: 16 WCDMA V (850): 75 WCDMA I (2100): 75 Issue 1 COMPANY CONFIDENTIAL Page 1 –11 Copyright © 2007 Nokia. All rights reserved.
  • Page 24 RM-289; 276; 271 General information (This page left intentionally blank.) Page 1 –12 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 25 Nokia Customer Care 2 — Service Tools and Service Concepts Issue 1 COMPANY CONFIDENTIAL Page 2 –1 Copyright © 2007 Nokia. All rights reserved.
  • Page 26 RM-289; 276; 271 Service Tools and Service Concepts (This page left intentionally blank.) Page 2 –2 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 27: Table Of Contents

    SS-62......................2–20 RF testing concept with RF coupler ......................2–21 Module jig service concept with smart card reader ................... 2–22 Module jig service concept ..........................2–23 Issue 1 COMPANY CONFIDENTIAL Page 2 –3 Copyright © 2007 Nokia. All rights reserved.
  • Page 28 RM-289; 276; 271 Service Tools and Service Concepts List of Figures Figure 2 Basic flash concept with FPS-10......................2–19 Page 2 –4 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 29: Service Tools

    Attenuation values for CA-57RS (page 2–17). RJ-177 Soldering jig RJ-177 is a soldering jig used for soldering and as a rework jig for the engine module. Issue 1 COMPANY CONFIDENTIAL Page 2 –5 Copyright © 2007 Nokia. All rights reserved.
  • Page 30: Reused Tools

    The table below gives a short overview of service tools that can be used for testing, error analysis and repair of product RM-289; 276; 271, refer to various concepts. Page 2 –6 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 31 4 Connect an FBUS cable (if necessary). 5 Start Phoenix service software. Note: Phoenix enables CU-4 regulators via USB when it is started. Reconnecting the power supply requires a Phoenix restart. Issue 1 COMPANY CONFIDENTIAL Page 2 –7 Copyright © 2007 Nokia. All rights reserved.
  • Page 32 WCDMA network, a shield box is needed in all testing, tuning and fault finding which requires WCDMA RF signal. The shield box is not an active device, it contains only passive filtering components for RF attenuation. Page 2 –8 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 33 Rework jig RJ-160 is a jig used for soldering and as a rework jig for the engine module. It is used together with the ST-55 stencil. Issue 1 COMPANY CONFIDENTIAL Page 2 –9 Copyright © 2007 Nokia. All rights reserved.
  • Page 34 • SB-6 test box • Installation and warranty information SPS-1 Soldering paste spreader The SPS-1 allows spreading of solder to the LGA components pads over the rework stencils. Page 2 –10 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 35 SS-93 Opening tool SS-93 is used for opening JAE connectors. ST-40 Rework stencil ST-40 is a rework stencil and used with RJ-93. Issue 1 COMPANY CONFIDENTIAL Page 2 –11 Copyright © 2007 Nokia. All rights reserved.
  • Page 36: Cables

    RM-289; 276; 271, refer to various concepts. CA-101 Micro USB cable The CA-101 is a USB-to-microUSB data cable that allows connections between the PC and the phone. Page 2 –12 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 37: Ca-31D

    The MBUS cable DAU-9S has a modular connector and is used, for example, between the PC's serial port and module jigs, flash adapters or docking station adapters. Note: Docking station adapters valid for DCT4 products. Issue 1 COMPANY CONFIDENTIAL Page 2 –13 Copyright © 2007 Nokia. All rights reserved.
  • Page 38: Attenuation Values For

    RM-289 attenuation values with SA-130 Band Channel Freq. Attenuation RX Freq. Attenuation TX 869.2 -11.1 824.2 -14.9 GSM 850 881.6 -10.3 836.6 -13.7 High 893.8 -9.9 848.8 -12.6 Page 2 –14 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 39 GSM 1800 1842.6 -8.6 1747.6 -9.7 High 1879.8 -7.7 1784.8 -9.2 1930.2 -7.2 1850.2 -8.5 GSM 1900 1960.0 -7.5 1880.0 -7.7 High 1989.8 -8.5 1909.8 -7.2 Issue 1 COMPANY CONFIDENTIAL Page 2 –15 Copyright © 2007 Nokia. All rights reserved.
  • Page 40 826.6 -12.4 WCDMA Band V -8.7 -11.6 High 891.4 -8.2 846.4 -10.8 TX attenuation tolerance is +/- 1.0 dB RX attenuation tolerance is +/- 1.0 dB Page 2 –16 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 41: Attenuation Values For Ca-57Rs

    High 1987.4 1907.4 871.6 826.6 WCDMA Band V High 891.4 846.4 2402 2402 WLAN or 2450 2450 Bluetooth High 2480 2480 1559 Test Frequency 1575.52 1610 Issue 1 COMPANY CONFIDENTIAL Page 2 –17 Copyright © 2007 Nokia. All rights reserved.
  • Page 42: Service Concepts

    POS (Point of Sale) flash concept Type Description Product specific tools BL-5C Battery Other tools FLS-5 POS flash dongle PC with Phoenix service software Cables CA-101 Micro USB cable Page 2 –18 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 43: Flash Concept With Fps-10

    Other devices FPS-10 Flash prommer box PKD-1/PK-1 SW security device SS-46 Interface adapter PC with Phoenix service software Cables XCS-4 Modular cable CA-35S Power cable USB cable Issue 1 COMPANY CONFIDENTIAL Page 2 –19 Copyright © 2007 Nokia. All rights reserved.
  • Page 44: Flash Concept With Fps-10 And Ss-62........................................................................................................... Rf Testing Concept With Rf Coupler

    Flash prommer box PKD-1/PK-1 SW security device SS-62 Flash adapter base PC with Phoenix service software Cables PCS-1 Power cable XCS-4 Modular cable Standard USB cable USB cable Page 2 –20 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 45 SW security device SS-62 Flash adapter base Measurement equipment PC with Phoenix service software Cables PCS-1 Power cable XCS-4 Modular cable XRS-6 RF cable GPIB control cable Issue 1 COMPANY CONFIDENTIAL Page 2 –21 Copyright © 2007 Nokia. All rights reserved.
  • Page 46: Module Jig Service Concept With Smart Card Reader

    SW security device SX-4 Smart card PC with Phoenix service software Smart card reader Cables DAU-9S MBUS cable PCS-1 Power cable XRS-6 RF cable USB cable Page 2 –22 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 47: Module Jig Service Concept

    SX-4 Smart card PC with Phoenix service software Measurement equipment Cables PCS-1 DC power cable XCS-4 Modular cable XRS-6 RF cable USB cable GPIB control cable Issue 1 COMPANY CONFIDENTIAL Page 2 –23 Copyright © 2007 Nokia. All rights reserved.
  • Page 48 RM-289; 276; 271 Service Tools and Service Concepts (This page left intentionally blank.) Page 2 –24 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 49 Nokia Customer Care 3 — BB Troubleshooting and Manual Tuning Guide Issue 1 COMPANY CONFIDENTIAL Page 3 –1 Copyright © 2007 Nokia. All rights reserved.
  • Page 50 RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide (This page left intentionally blank.) Page 3 –2 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 51 3–50 Bluetooth troubleshooting..........................3–52 Introduction to Bluetooth troubleshooting ....................3–52 Bluetooth settings for Phoenix........................3–52 Bluetooth self tests in Phoenix ........................3–53 Bluetooth troubleshooting ........................... 3–55 Issue 1 COMPANY CONFIDENTIAL Page 3 –3 Copyright © 2007 Nokia. All rights reserved.
  • Page 52 Figure 15 GPS RF probe points ........................... 3–49 Figure 16 Bluetooth component layout......................3–52 Figure 17 BER test result............................. 3–53 Figure 18 Bluetooth self tests in Phoenix ......................3–54 Page 3 –4 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 53: General Bb Troubleshooting Guidelines

    Always start the troubleshooting procedure by running the Phoenix self tests. If a test fails, please follow the diagram below. Dead or jammed device troubleshooting. If the phone is dead and you cannot perform the self tests, go to Issue 1 COMPANY CONFIDENTIAL Page 3 –5 Copyright © 2007 Nokia. All rights reserved.
  • Page 54: Troubleshooting Flow

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Troubleshooting flow Page 3 –6 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 55: St_Current_Cons_Test Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide ST_CURRENT_CONS_TEST troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –7 Copyright © 2007 Nokia. All rights reserved.
  • Page 56: St_Sleepclk_Freq_Test Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide ST_SLEEPCLK_FREQ_TEST troubleshooting Troubleshooting flow Page 3 –8 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 57: St_Sleep_X_Loop_Test Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide ST_SLEEP_X_LOOP_TEST troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –9 Copyright © 2007 Nokia. All rights reserved.
  • Page 58 RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Figure 3 Signal at J2217 Figure 4 Signal at W2803 Page 3 –10 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 59: St_Uem_Cbus_If_Test Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide ST_UEM_CBUS_IF_TEST troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –11 Copyright © 2007 Nokia. All rights reserved.
  • Page 60: Power And Charging Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Power and charging troubleshooting Dead or jammed device troubleshooting Troubleshooting flow Page 3 –12 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 61 RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –13 Copyright © 2007 Nokia. All rights reserved.
  • Page 62: General Power Checking

    See the following figure for the power up timing. Power up procedure Power up procedure starts when the user presses and holds the power/end key. Page 3 –14 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 63 SleepX signal is raised at the beginning of start up procedure and it does not go to zero before system is really ready to go to sleep. This differs from behaviour in previous generations. Issue 1 COMPANY CONFIDENTIAL Page 3 –15 Copyright © 2007 Nokia. All rights reserved.
  • Page 64: Hall Sensor Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Hall sensor troubleshooting Troubleshooting flow Page 3 –16 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 65: Charging Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Charging troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –17 Copyright © 2007 Nokia. All rights reserved.
  • Page 66: Interface Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Interface troubleshooting Flash programming fault troubleshooting Troubleshooting flow Page 3 –18 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 67 Figure 6 Flashing pic 1. Take single trig measurement for the rise of the BSI signal. Figure 7 Flashing pic 2. Take single trig measurement for the rise of the BSI signal. Issue 1 COMPANY CONFIDENTIAL Page 3 –19 Copyright © 2007 Nokia. All rights reserved.
  • Page 68: Combo Memory Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Combo memory troubleshooting Troubleshooting flow Page 3 –20 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 69: Sd Card Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide SD card troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –21 Copyright © 2007 Nokia. All rights reserved.
  • Page 70: Usb Interface Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide USB interface troubleshooting Troubleshooting flow Page 3 –22 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 71: Sim Card Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide SIM card troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –23 Copyright © 2007 Nokia. All rights reserved.
  • Page 72: User Interface Troubleshooting

    • Malfunction of several keys at the same time; this happens when one or more rows or columns are failing (shortcut or open connection). If the failure mode is not clear, start with the Keyboard test in Phoenix. Page 3 –24 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 73 RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Side keys troubleshooting Issue 1 COMPANY CONFIDENTIAL Page 3 –25 Copyright © 2007 Nokia. All rights reserved.
  • Page 74: Keys Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Keys troubleshooting Page 3 –26 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 75: Power/End Key Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Power/end key troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –27 Copyright © 2007 Nokia. All rights reserved.
  • Page 76: Display Module Troubleshooting

    3. Proceed to the display troubleshooting flowcharts. Phoenix to find the detailed fault mode. Use the Display Test tool in Display troubleshooting Context There are three different display fault cases; Page 3 –28 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 77 When assembling/disassembling the phone, all grounding contacts between different levels (display, display flex, display frame, hinge flex connector) must be checked in order to have them properly connected. Issue 1 COMPANY CONFIDENTIAL Page 3 –29 Copyright © 2007 Nokia. All rights reserved.
  • Page 78: Display Troubleshooting 1

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Display troubleshooting 1 Page 3 –30 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 79 RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Display troubleshooting 2 Issue 1 COMPANY CONFIDENTIAL Page 3 –31 Copyright © 2007 Nokia. All rights reserved.
  • Page 80 RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Display troubleshooting 3 Page 3 –32 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 81: Led Driver Troubleshooting

    Bad conditions often cause bad pictures. Therefore, the camera operation has to be checked in constant conditions or by using a second, known-to-be-good Nokia device as reference. Image quality is hard to measure quantitatively, and the difference between a good and a bad picture can be small. Some training or experience may be needed to detect what is actually wrong.
  • Page 82: Taking And Evaluating Test Pictures With Main Camera

    • The image may be blurred, though it does not show in the viewfinder • Analyse the picture from your PC monitor, full colour setting is recommended • If possible, compare with a picture of the same motive taken with a similar Nokia device Page 3 –34...
  • Page 83: Camera Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Camera troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –35 Copyright © 2007 Nokia. All rights reserved.
  • Page 84: Camera And Hwa Hardware Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Camera and HWA hardware troubleshooting Troubleshooting flow Page 3 –36 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 85: Audio Troubleshooting

    External Mic to XMICP and HS_Ear_L 1000 1100mV External and GND Earpiece External Mic to XMICP and EarP and -0.5 1000 940mV Internal Earpiece EarN and Issue 1 COMPANY CONFIDENTIAL Page 3 –37 Copyright © 2007 Nokia. All rights reserved.
  • Page 86: Measurement Data

    [mA] [mVp-p] External Mic to XMICP and B2101 pads 1000 Square with Internal amplitude handsfree equal to VBAT Measurement data Figure 9 External input Ear out Page 3 –38 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 87 RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Figure 10 External input HS_EAR_L out Figure 11 External input IHF out Issue 1 COMPANY CONFIDENTIAL Page 3 –39 Copyright © 2007 Nokia. All rights reserved.
  • Page 88: Internal Earpiece Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Internal earpiece troubleshooting Troubleshooting flow Page 3 –40 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 89: Internal Microphone Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Internal microphone troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –41 Copyright © 2007 Nokia. All rights reserved.
  • Page 90: Internal Handsfree (Ihf) Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Internal handsfree (IHF) troubleshooting Troubleshooting flow Page 3 –42 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 91: External Microphone Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide External microphone troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –43 Copyright © 2007 Nokia. All rights reserved.
  • Page 92: External Earpiece Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide External earpiece troubleshooting Troubleshooting flow Page 3 –44 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 93: Vibra Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Vibra troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –45 Copyright © 2007 Nokia. All rights reserved.
  • Page 94: Gps Troubleshooting (Rm-289 Only)

    Figure 12 Vibra signals GPS troubleshooting (RM-289 only) GPS layout and basic test points VBat, ASIC internal LDO voltages, and clocks are available as shown in figure above. Page 3 –46 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 95: Gps Settings For Phoenix

    This test will perform 3 tests in one; Self Test, Oscillator Test and CW Test, and will provide a Pass/Fail response. It also contains a Receiver On button. These checks are part of GPS troubleshooting flow (page 3–49). Issue 1 COMPANY CONFIDENTIAL Page 3 –47 Copyright © 2007 Nokia. All rights reserved.
  • Page 96: Gps Rf Test Points

    Receiver On, then probe the GPS RF test points as shown in figure "GPS RF probe points". Compare RF levels with a known reference phone. Page 3 –48 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 97: Gps Failure Troubleshooting Flow

    GPS troubleshooting is broken down into two parts: general GPS failure & GPS basic checks. The GPS failure troubleshooting flow can be followed and, where applicable, will feed into the Basic checks troubleshooting flow. Issue 1 COMPANY CONFIDENTIAL Page 3 –49 Copyright © 2007 Nokia. All rights reserved.
  • Page 98 RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Troubleshooting flow Page 3 –50 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 99: Gps Basic Checks Troubleshooting Flow

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide GPS basic checks troubleshooting flow Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 3 –51 Copyright © 2007 Nokia. All rights reserved.
  • Page 100: Bluetooth Troubleshooting

    2. From the File menu, choose Open Product, and then choose the correct type designator from the Product list. 3. Place the phone to a flash adapter in the local mode. 4. Choose Testing→Bluetooth LOCALS . Page 3 –52 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 101: Bluetooth Self Tests In Phoenix

    From the Mode drop-down menu, set mode to Local. Choose Testing→Self Tests. Self Tests window check the following Bluetooth related tests: In the • ST_LPRF_IF_TEST • ST_LPRF_AUDIO_LINES_TEST • ST_BT_WAKEUP_TEST Issue 1 COMPANY CONFIDENTIAL Page 3 –53 Copyright © 2007 Nokia. All rights reserved.
  • Page 102 • ST_BT_SLPCLK_TEST Open Testing Bluetooth Locals. Click Update Data. Click Run Self Test. 10. To run the tests, click Start. Phoenix Figure 18 Bluetooth self tests in Page 3 –54 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 103: Bluetooth Troubleshooting

    RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Bluetooth troubleshooting Part 1: Bluetooth troubleshooting Issue 1 COMPANY CONFIDENTIAL Page 3 –55 Copyright © 2007 Nokia. All rights reserved.
  • Page 104 RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide Part 2: Bluetooth self test failed Page 3 –56 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 105 • Flash the phone with the latest available software using FPS-10. Note: USB flashing does not work for a dead BB5 phone. • Create a request file. Issue 1 COMPANY CONFIDENTIAL Page 3 –57 Copyright © 2007 Nokia. All rights reserved.
  • Page 106 RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide • Send the file to Nokia by e-mail. Use the following addresses depending on your location: • APAC: sydney.service@nokia.com • CHINA: repair.ams@nokia.com • E&A: salo.repair@nokia.com • AMERICAS: fls1.usa@nokia.com • When you receive a reply from Nokia, carry out certificate restoring.
  • Page 107 To continue, click Start. Progress bars and messages on the screen show actions during phone programming, please wait. Flashing Completed message is displayed. Programming is completed when Issue 1 COMPANY CONFIDENTIAL Page 3 –59 Copyright © 2007 Nokia. All rights reserved.
  • Page 108 Name the file so that you can easily identify it, and click Open. The name of the file and its location are shown. Request file, click Start. To create the Page 3 –60 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 109 RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide vi When the file for certificate restore has been created, send it to Nokia as an e-mail attachment. 3. Restore certificate. For this procedure, you must supply +12 V to CU-4 from an external power supply.
  • Page 110 (please refer to the following "Calibration value limits" table), click Write to store the new calibration values to the phone permanent memory. Page 3 –62 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 111 Write and/or repeat the procedure again. Energy Management Calibration window. 10. To end the procedure, close the Issue 1 COMPANY CONFIDENTIAL Page 3 –63 Copyright © 2007 Nokia. All rights reserved.
  • Page 112 RM-289; 276; 271 BB Troubleshooting and Manual Tuning Guide (This page left intentionally blank.) Page 3 –64 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 113 Nokia Customer Care 4 — RF troubleshooting Issue 1 COMPANY CONFIDENTIAL Page 4 –1 Copyright © 2007 Nokia. All rights reserved.
  • Page 114 RM-289; 276; 271 RF troubleshooting (This page left intentionally blank.) Page 4 –2 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 115 Figure 19 Auto tuning concept with CMU200......................4–8 Figure 20 General voltage checking test points (main board, top side) ............4–10 Figure 21 Typical readings ..........................4–19 Issue 1 COMPANY CONFIDENTIAL Page 4 –3 Copyright © 2007 Nokia. All rights reserved.
  • Page 116 RM-289; 276; 271 RF troubleshooting (This page left intentionally blank.) Page 4 –4 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 117: General Rf Troubleshooting

    The scope of this guideline is to enable repairs at key-component level. Some key-components are not accessible, i.e. not replaceable. Please refer to the list of Non-replaceable RF components (page 4–6). Issue 1 COMPANY CONFIDENTIAL Page 4 –5 Copyright © 2007 Nokia. All rights reserved.
  • Page 118: Rf Key Components

    RM-289; 276; 271 RF troubleshooting RF key components Non-replaceable RF components The following RF components cannot be replaced because of their location on the PWB: Page 4 –6 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 119: Auto Tuning For Bb5.0

    • Product specific module jig • Cables: RF cable, USB cable, GBIP cable and DAU-9S or one device including all. • Signal analyser (TX), signal generator (RX) and RF-splitter Issue 1 COMPANY CONFIDENTIAL Page 4 –7 Copyright © 2007 Nokia. All rights reserved.
  • Page 120: Auto Tuning Procedure

    1 Make sure the phone (in the jig) is connected to the equipment. Else, some menus will not be shown in Phoenix. Tuning (Alt-U) > Auto-Tune (Alt-A) from the menu. 2 To go to autotune, select Tune button. 3 Start autotuning, clicking the Page 4 –8 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 121: General Voltage Checking

    3.9 V Supply to AHNEUS DC/DC conv L7592 3.9 V * With these settings, the result should be 3.1V. Note: For band WCDMA V, use channel 4183. Issue 1 COMPANY CONFIDENTIAL Page 4 –9 Copyright © 2007 Nokia. All rights reserved.
  • Page 122 RM-289; 276; 271 RF troubleshooting Figure 20 General voltage checking test points (main board, top side) Page 4 –10 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 123: Self Test Troubleshooting

    RM-289; 276; 271 RF troubleshooting Self test troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Page 4 –11 Copyright © 2007 Nokia. All rights reserved.
  • Page 124: Receiver Troubleshooting

    The reading should reflect the level of the signal generator (-losses) +/- 5 dB. When varying the level in the range -30 to -102 dBm the reading should then follow within +/-5 dB. Page 4 –12 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 125: Gsm Receiver Troubleshooting Flowchart

    WCDMA RX chain activation for manual measurement Steps 1. Via Phoenix Testing menu, choose WCDMA/RX Control. 2. In the RX control window, make the following settings: Issue 1 COMPANY CONFIDENTIAL Page 4 –13 Copyright © 2007 Nokia. All rights reserved.
  • Page 126: Wcdma Rssi Measurement

    (page 4–13). Steps 1. From the Phoenix testing menu, select WCDMA→RX Power measurement 2. In the RX Power measurement window, select: • Mode: RSSI Page 4 –14 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 127 RM-289; 276; 271 RF troubleshooting • Continuous mode 3. Click Start to perform the measurement. Note: WCDMA RSSI measurement is accurate only with WCDMA modulated signal. Issue 1 COMPANY CONFIDENTIAL Page 4 –15 Copyright © 2007 Nokia. All rights reserved.
  • Page 128: Wcdma Receiver Troubleshooting Flowchart

    RM-289; 276; 271 RF troubleshooting WCDMA receiver troubleshooting flowchart Troubleshooting flow Page 4 –16 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 129: Transmitter Troubleshooting

    1. Set the phone to local mode. 2. Activate RF controls in Phoenix (Testing→GSM→Rf Controls ). Set RF controls as shown in the figure below. GSM900 is used for this example. Issue 1 COMPANY CONFIDENTIAL Page 4 –17 Copyright © 2007 Nokia. All rights reserved.
  • Page 130 (for example CMU200). Note: Frequency error is common as there is no automatic AFC control. It can be adjusted using the AFC input box. Page 4 –18 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 131 RM-289; 276; 271 RF troubleshooting Figure 21 Typical readings 4. Change power level (RF controls) and make sure the power reading follows accordingly. Issue 1 COMPANY CONFIDENTIAL Page 4 –19 Copyright © 2007 Nokia. All rights reserved.
  • Page 132: Gsm Transmitter Troubleshooting Flowchart

    1. Set the phone to local mode. 2. In Phoenix, select Testing→WCDMA→TX control . 3. In the TX control window, make settings like in the picture: Page 4 –20 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 133 4. Click Send to enable the settings and activate TX. If settings are changed (e.g. new channel), you have to click RF Stop and Send again. Issue 1 COMPANY CONFIDENTIAL Page 4 –21 Copyright © 2007 Nokia. All rights reserved.
  • Page 134: Wcdma Transmitter Troubleshooting Flowchart

    • Autotuning Function in Phoenix (TB-001) • WCDMA Tuning and Testing Instructions with Shield Box (TB-003) • Activation of New Autotuning Version in Phoenix for Willtek4400 (TB-004) Page 4 –22 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 135: System Module

    Nokia Customer Care 5 — System Module Issue 1 COMPANY CONFIDENTIAL Page 5 –1 Copyright © 2007 Nokia. All rights reserved.
  • Page 136 RM-289; 276; 271 System Module (This page left intentionally blank.) Page 5 –2 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 137: Table 6 Normal And Extreme Voltages

    Figure 27 Side keys.............................. 5–14 Figure 28 Audio block diagram.......................... 5–16 Figure 29 Bluetooth interface ..........................5–17 Figure 30 Block diagram of the GPS system ..................... 5–18 Issue 1 COMPANY CONFIDENTIAL Page 5 –3 Copyright © 2007 Nokia. All rights reserved.
  • Page 138 RM-289; 276; 271 System Module (This page left intentionally blank.) Page 5 –4 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 139: Introduction

    Fold switch Hall IC switch/position sensor N2400 Battery BL-5C Battery connector Conn. battery 3POL SPR X2000 BTB connector Board-to-board connector Main: X3502, Top: X3602 RF connector X7800 Issue 1 COMPANY CONFIDENTIAL Page 5 –5 Copyright © 2007 Nokia. All rights reserved.
  • Page 140 RM-289; 276; 271 System Module Key component placement top side Key component placement bottom side Page 5 –6 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 141 RM-289; 276; 271 System Module System module block diagram Issue 1 COMPANY CONFIDENTIAL Page 5 –7 Copyright © 2007 Nokia. All rights reserved.
  • Page 142 RM-289; 276; 271 System Module Board and module connections Page 5 –8 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 143: Energy Management

    The BSI line is used to recognize the battery capacity by a battery internal pull down resistor. Charging This phone is charged through the smaller Nokia standard interface (2.0 mm plug). The wider standard charger (3.5 mm) can be used together with the CA-44 charger adapter.
  • Page 144: Normal And Extreme Voltages

    All regulators are disabled, PurX is on low state, the RTC is on and the oscillator is on. PWR_OFF (cold) mode is almost the same as PWR_OFF (warm), but the RTC and the oscillator are off. Page 5 –10 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 145: Clocking Scheme

    Hot swap is supported, which means that USB devices may be plugged in/out at any time. This phone is provided with a specific connector for microUSB. Issue 1 COMPANY CONFIDENTIAL Page 5 –11 Copyright © 2007 Nokia. All rights reserved.
  • Page 146: Sim Interface

    The SIM interface supports both 1.8 V and 3.0 V SIM cards. The SIM interface voltage is first 1.8 V when the SIM card is inserted, and if the card does not respond to the ATR a 3 V interface voltage is used. Page 5 –12 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 147: Μsd Card Interface

    Keyboard and other keys Most keys are placed on the main board; • Numeric keys • Soft keys L/R • Navigation keys (4) with Select in the centre Issue 1 COMPANY CONFIDENTIAL Page 5 –13 Copyright © 2007 Nokia. All rights reserved.
  • Page 148: Backlight And Illumination

    Also, three volume up/down and PTT keys are placed on the top board. Figure 26 Keyboard layout Figure 27 Side keys Backlight and illumination There is backlight illuminating the display. Page 5 –14 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 149: Fold Switch

    • 2 dynamic speakers (IHF and earpiece) • 1 microphone module N2200 also provides an output for the vibra motor. All external audio accessories are connected to the specific audio connector. Issue 1 COMPANY CONFIDENTIAL Page 5 –15 Copyright © 2007 Nokia. All rights reserved.
  • Page 150: Internal Audio

    Note: When testing external audio through the audio connector, make sure that the specific accessory can be used with this phone! Page 5 –16 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 151: Bluetooth

    The device includes an inbuilt GPS receiver and it works as a stand-alone positioning device. The antenna is located below the main keypad in the bottom of the product. The GPS system is connected to RAP ASIC. Issue 1 COMPANY CONFIDENTIAL Page 5 –17 Copyright © 2007 Nokia. All rights reserved.
  • Page 152: Rf Description

    The receiver functions are implemented in the RF ASIC. Signals with different frequencies take different paths, therefore being handled by different components. The principle of GSM and WCDMA is the same. Page 5 –18 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 153: Transmitter (Tx)

    The transmitter functions are implemented in the RF ASIC. Even though the GSM and WCDMA signals are sent via different components, the principles of the transmission is the same. Issue 1 COMPANY CONFIDENTIAL Page 5 –19 Copyright © 2007 Nokia. All rights reserved.
  • Page 154 RM-289; 276; 271 System Module (This page left intentionally blank.) Page 5 –20 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 155 Nokia Customer Care Glossary Issue 1 COMPANY CONFIDENTIAL Page Glossary–1 Copyright © 2007 Nokia. All rights reserved.
  • Page 156 RM-289; 276; 271 Glossary (This page left intentionally blank.) Page Glossary–2 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 157 D/A-converter Digital-to-analouge converter Digital-to-analouge converter Digital Battery Interface DBus DSP controlled serial bus connected between UPP_WD2 and Helgo DCT-4 Digital Core Technology Direct memory access Data Package Issue 1 COMPANY CONFIDENTIAL Page Glossary–3 Copyright © 2007 Nokia. All rights reserved.
  • Page 158 Integrated hands free IMEI International Mobile Equipment Identity Infrared IrDA Infrared Data Associasion Intelligent software architecture JPEG/JPG Joint Photographic Experts Group Liquid Crystal Display Low Drop Out Page Glossary–4 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.
  • Page 159 Serial control Bus For RF Right Soft Key RS-MMC Reduced size Multi Media Card RSSI Receiving signal strength indicator Reset Switch Real Time Clock (provides date and time) Issue 1 COMPANY CONFIDENTIAL Page Glossary–5 Copyright © 2007 Nokia. All rights reserved.
  • Page 160 Peak-to-peak voltage VSIM SIM voltage Wireless application protocol Watchdog XHTML Extensible hypertext markup language Zocus Current sensor, (used to monitor the current flow to and from the battery) Page Glossary–6 COMPANY CONFIDENTIAL Issue 1 Copyright © 2007 Nokia. All rights reserved.

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