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Canon imageRUNNER ADVANCE C7570i III Faq Manual
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Canon imageRUNNER ADVANCE C7570i III Faq Manual

Canon imageRUNNER ADVANCE C7570i III Faq Manual

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FAQ Guide
Please read "Important Safety Instructions" before
operating this product. ⇒ P.40
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to change
without notice.
https://oip.manual.canon
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Summary of Contents for Canon imageRUNNER ADVANCE C7570i III

  • Page 1 Please read "Important Safety Instructions" before operating this product. ⇒ P.40 After you finish reading this guide, store it in a safe place for future reference. The information in this document is subject to change without notice. https://oip.manual.canon What is Your Question?
  • Page 2 Contents What's Your Problem? The Machine Does Not If Paper Jams Occur P.19 Operate Check the Following First ....4 Paper Jams Occur ......19 The Machine Does Not Respond to the Paper Jams Occur Frequently .
  • Page 3 Canceling Copy/ Printing Results Are P.30 P.16 Print Jobs Not Satisfactory Installing the P.31 Printer Driver P.32 Replacement Parts Images Are Shifted/Slanted ....16 Irregularities Appear in Images/Images Are Faint .
  • Page 4 The Machine Does Not Operate Check the Following First Check Check Is a message displayed on the touch Is the main power indicator Off? panel display? If the main power indicator does not light when you turn the main power ON, check the power plug and breaker.
  • Page 5 The Machine Does Not Respond to the Computer Solution Solution   Restart the machine. Set the IP address again. Press the main power switch to turn off the Setting the IP address machine. User's Guide 10H4-00K Search CAUTION! Note that turning OFF the machine deletes the data that is waiting to be printed.
  • Page 6 How to Load Paper Loading Paper in the Paper Loading Paper in the Paper Deck Drawer CAUTION!   Of the A4 size, you can load the preset size of paper in the paper deck. N O T E When loading paper in the optional paper deck. User's Guide Squeeze the light blue tabs and adjust the positions of the slide guides.
  • Page 7 For available paper, see the following. 10H4-0KL Search Specifications P.47 How to use the search number Place the paper drawer back into the machine. CAUTION! Be careful not to get your fingers caught between the paper drawer and the machine. P O I N T When you have changed the paper size, replace the paper size label with an appropriate one, as...
  • Page 8 How to Load Paper When You Have Loaded a Different Type of Paper than the Preset One   Select the Press paper type. Press [Preferences] [Paper Settings] [Paper Settings] on the touch panel display. CAUTION! Make sure to select paper type that matches the basis weight of the loaded paper.
  • Page 9 For available paper, see the following. 10H4-0KL Search Specifications P.47 How to use the search number Loading Paper in the Multi- Purpose Tray CAUTION!     When using coated paper or paper that does not feed well, load one sheet at a time. Check the paper size/ type.
  • Page 10 How to Load Paper When loading paper in the optional Document insertion For the loading procedures, see the User's Guide. When you have loaded custom size paper Document Insertion Unit-N Specify the paper size manually. User's Guide Specifying free size paper (custom 0WR5-0UH Search User's Guide...
  • Page 11 Loading Paper with Printed Logos Refer to the table below to load paper with printed logos. Example: When printing on A4 size paper Orientation Printing result Paper Deck/Paper Drawer Multi-Purpose Tray * Paper drawer is taken as example. Logo Co. Ltd Co.
  • Page 12 How to Load Paper Loading Envelopes CAUTION! • You can load envelopes in a paper drawer, the multi-purpose tray, or the optional POD Deck Lite. • Do not use envelopes that have glue attached to their flaps, as the glue may melt due to the heat and pressure of the fixing unit.
  • Page 13 When loading envelopes in the multi- When loading envelopes in the paper   purpose tray drawer Check the orientation of the stack of envelopes, Attach the Envelope Feeder Attachment to the and load it in the multi-purpose tray. paper drawer. CAUTION! N O T E It is not necessary to attach the Envelope...
  • Page 14 How to Load Paper Load the envelopes. The front side of the envelopes face down Insert the paper drawer into the machine. Press Press [Preferences] [Paper Settings] [Paper Settings] on the touch panel display. 1. Select the paper source. 2. Press 3.
  • Page 15 Loading Tab Paper Load the tab paper. CAUTION!   You cannot load tab paper in the paper deck or the Make sure that this line is not exceeded. optional paper deck unit. N O T E When loading paper in the Multi-Purpose Tray. User's Guide When loading paper in the POD Deck Lite.
  • Page 16 Printing Results Are Not Satisfactory Irregularities Appear in Images Are Shifted/Slanted Images/Images Are Faint Solution Solution Adjust the paper guides. The paper may have absorbed moisture. Replace it with paper that has not absorbed moisture. Solution Perform gradation adjustment. Press Adjust the guide exactly.
  • Page 17 Black Streaks Appear in Images Wipe the original scanning area. Solution   Wipe the thin and Clean the document feed scanning long glass area. areas. Turn OFF the machine, and unplug the power plug from the AC power outlet. Open the feeder, and clean the lower side document feed scanning area using the supplied glass-cleaning sheet.
  • Page 18 Printing Results Are Not Satisfactory Bleed-through Occurs Solution   Set the type of original properly. If bleed-through is observed with the copy result, setting the type of original can improve the Press problem, giving a neat copy. Press [OK]. Press Press [Copy] [Options] [Original Type].
  • Page 19 If Paper Jams Occur Paper Jams Occur If paper jams occur, a screen like the following appears on the touch panel display. Follow the instructions in the screen to remove the jammed paper. Remedy Paper jam locations Use these buttons and bar to operate the video. P O I N T The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed correctly.
  • Page 20 If Paper Jams Occur Paper Jams Occur Frequently Solution Solution     Adjust the paper guides. Check the paper type setting. Press Press Adjust the guide exactly. Multi-purpose tray If the paper type setting does not match the loaded paper, change the setting. • For paper deck/paper drawer • For multi-purpose tray User's Guide...
  • Page 21 Solution Remove paper fractures. If you forcibly remove the jammed paper, torn scraps of paper may remain in the main unit or optional devices. If paper tears, check that there are no scraps of paper inside and try to remove all of the scraps (Do not try to pull out the jammed paper forcibly).
  • Page 22 Loading Paper or Paper Settings Cannot Be Done Successfully Paper Is Not Fed • Solution Remove the excess amount of paper.   Make sure that the paper stack does not Open the paper source to check whether exceed the load limit line ( paper has been loaded properly.
  • Page 23 If the "Load paper." Message Is Displayed Solution Solution   Replenish paper. Check the paper type setting. Press Press If the paper source is vacant, replenish paper. Solution Adjust the paper guides. If the paper type setting does not match the loaded paper, change the setting.
  • Page 24 Loading Paper or Paper Settings Cannot Be Done Successfully Printing Cannot Be Performed Printing Cannot Be Performed on the Expected Side of Paper with the Expected Size Solution Solution Load paper in the correct orientation Make sure that the paper size setting and with the correct side face up/ matches the size of the loaded paper.
  • Page 25 In Two-Sided Printing, the Print Direction Differs between the Front and Back Sides of the Paper Solution Make settings for two-sided printing. In the application's print setting screen, select the print direction. In the [Printing Preferences] screen of the driver, set [Orientation] for the direction selected in step 1.
  • Page 26 Scan/Fax Cannot Be Performed Successfully If You Cannot Send Documents Stopping Scanning/Faxing to a Server Using [Scan and Send] To stop the paper feed Solution Check the server information. If you have updated something including the login password for the server (computer), change the information registered to the address book/one- touch buttons.
  • Page 27 Scanned Documents Cannot Be E-Mailed Solution Solution   Check the information of the If e-mailing of documents is destination. not possible at all, make correct communication settings for the SMTP/ If any update has been done, change the DNS server. For the setting procedures, information registered to the address book/one- see the User's Guide.
  • Page 28 Scan/Fax Cannot Be Performed Successfully If You Cannot Send/Forward Faxes If no faxes can be sent If you cannot forward faxes     Check if the telephone line is not connected to a Check the information of the forwarding wrong location. destination registered to the address book/one- touch buttons.
  • Page 29 If You Cannot Receive Faxes If you are using an optical line or IP Solution telephone line Delete unnecessary documents in the Communication errors may occur depending on memory to increase the free space. the line quality. For more information, contact your telephone carrier.
  • Page 30 Canceling Copy/Print Jobs Canceling a Copy Job Canceling a Print Job To stop the paper feed For Windows OS In the computer screen, double-click the printer icon. Press P O I N T You can also stop the paper feed by pressing on the control panel.
  • Page 31 For details of printer driver installation, see the Driver Installation Guide. The Guide can be downloaded from, or viewed on, the same page of the Canon website as for the printer driver. Latest OS support information See the Canon website (http://www.canon.
  • Page 32 The screen and messages may vary depending on the consumable. Prepare the consumable. Check the item number.* * This is an item number identifying a Canon genuine consumables. For high quality printouts, we recommend that you use Canon genuine consumables. N O T E P.33...
  • Page 33 30°C and humidity is not higher than 80%. [Be careful of counterfeit toners] Please be aware that there are counterfeit Canon toners in the marketplace. Use of counterfeit toner may result in poor print quality or machine performance. Canon is not responsible for any malfunction, accident or damage caused by the use of counterfeit toner.
  • Page 34 An Error Screen is Displayed If the "Contact your service An Error Message Is Displayed representative" Message Is Displayed If an error occurs during scanning or printing or When the machine ceases to operate normally   if a problem occurs with network connection or due to a trouble, a message appears, asking you setting, a message is displayed on the touch panel to contact the service representative.
  • Page 35 When the [Limited Functions Mode] P O I N T   When you select a restricted function in the button is displayed limited functions mode, the following screen You can use the machine with part of functions appears. restricted even before the problem is resolved. Press Press on the touch panel display to return to...
  • Page 36 Illustrated Index You can easily identify the name of a part and find the page where that part is described. Main Unit Paper size label Attach the paper size label so that it aligns with the cassette number indicator horizontally. Separate by approx.
  • Page 37 Power switch Multi-purpose tray Tray extension Paper guides Paper Deck Paper drawer Paper guides P.13 Envelope Feeder Attachment P.15 Tab Feeding Attachment...
  • Page 38 Illustrated Index Control Panel Login user name [Timeline] The user name that is currently logged in is Displays a log for settings specified in Copy/ Scan and Send. displayed. [Status Monitor] P.20 [Home] P.18 Press to check the status of a job or cancel a Press to display the Home screen.
  • Page 39 • Lights when the machine enters Sleep machine. mode. ※ When the Error indicator maintains a steady red light, • Turns off when the machine exits Sleep contact your local authorized Canon dealer. mode. Main Power indicator Numeric keys Lights when the power is turned ON.
  • Page 40 Do not perform any operations not described in reactions occur or less from the wireless LAN router. this manual. Canon will not be responsible for any A location exposed to corrosive or toxic gases As far as possible, install in a location where •...
  • Page 41 • AC power outlet and contact an authorized where stapling is performed (near the rollers), Canon dealer if the machine makes an unusual especially pay careful attention to the sharp noise, emits an unusual smell, or emits smoke staples, as this may result in personal injury.
  • Page 42 Safety-Related Symbols Regulatory information for users in Argentina to ignite, resulting in burns or fire. If you accidentally spill or scatter toner, Incluye módulo Wireless LAN Module Marca Canon • Power switch: “ON” position carefully gather the toner particles together Inc., Modelo FM1M944, CNC C-20793...
  • Page 43 PARTICULAR PURPOSE OF USE, OR NON- exported into any country. (2) Rights holders of the SOFTWARE retain in all INFRINGEMENT. CANON INC. SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR respects the title, ownership and intellectual CONSEQUENTIAL DAMAGES OF ANY NATURE, property rights in and to the SOFTWARE.
  • Page 47 You Can Consult the User's Guide! The User's Guide describes all functions of the machine. Opening the User's Guide Search by "Contents" 1. Display the online manual website canon.com/oip-manual 2. Select the appropriate user's guide [imageRUNNER ADVANCE] [Color] Select this machine Search by "Search"...
  • Page 48 Building A, The Park Estate, 5 Talavera Road, 146-8501, Japan Macquarie Park, NSW 2113, Australia CANON U.S.A., INC. CANON CHINA CO. LTD. One Canon Park, Melville, NY 11747, U.S.A. 2F Jinbao Building No.89 Jinbao Street, Dongcheng District, Beijing 100005, China CANON CANADA INC. CANON SINGAPORE PTE LTD...

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