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USER INSTRUCTIONS THE WIDEX CLEAR™440, 330, 220 SERIES C4-PA/C3-PA/C2-PA model Receiver-in-canal...
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YOUR WIDEX CLEAR™ HEARING AID (To be filled out by the hearing care professional) CLEAR440 CLEAR330 CLEAR220 Programs: Master Music TV Comfort...
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Audibility Extender Reverse focus Phone Zen Master + Zen Master + Audibility Extender Master + Reverse focus Master + Phone Zen+ Date Your hearing care professional...
THE HEARING AID The illustration below shows the hearing aid without the ear-set . The choice of ear-set solution depends on your specific needs . Please refer to the separate ear-set user manual . 1 . Microphone openings 2 . Battery drawer (on/off function) 3 .
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. NOTE In addition to these user instructions, a separate user manual is provid- ed describing the various ear-set solutions available for your hearing aid: “Ear-sets for Widex BTE hearing aids” .
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WARNING This booklet and the manual “Ear-sets for Widex BTE hearing aids” contain important information and instructions . Read these booklets carefully before you start using the hearing aid . NOTE Your hearing aid, ear-set and accessories may not look exactly as illus- trated in this booklet .
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Intended use The hearing aids are intended as air conduction amplification devices to be used in everyday listening environments . The hear- ing aids may be provided with the Zen program intended to pro- vide a relaxing sound background (i .e . music/noise source) for adults who desire to listen to such a background in quiet .
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Description of device Your hearing aid is used with an ear-set which consists of an ear- wire and an ear-tip, in which the receiver is placed . The hearing aid uses a proprietary wireless technology, WidexLink, to enable communication between the left and the right hearing aid, as well as between the hearing aids and the DEX accessories .
Acoustic indicators The hearing aid may be set to produce a signal to indicate the use of certain functions . The signal may be a spoken message or tones . The signal can also be deactivated . Functions Default Other settings settings Adjusting volume via remote control...
The battery We recommend zinc-air batteries . Use a size 10 battery for the hearing aid . To obtain replacement batteries, please consult your hearing care professional . It is important to take note of the expiration date and the recommendations on the battery pack regarding disposal of used batteries .
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CAUTION Do not use batteries if there is a sticky residue from the tab or other unwanted substance, as this can cause the hearing aid to malfunction . Use the nail grip to gently swing the battery drawer open . Do not press the drawer beyond the open position .
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Place the battery in the drawer as illustrated, so that the plus (+) sign on the battery is facing towards you when you hold the hear- ing aid as shown . You can use the battery magnet provided to steer the battery into place . If the battery drawer does not close easily, the battery is incor- rectly inserted .
Low battery indication An acoustic indicator will sound when the battery is nearly exhausted, unless this function has been disabled (see page 11) . We recommend that you always have a spare battery with you . WARNING Never leave an exhausted battery in the hearing aid . Exhausted batter- ies may leak, damaging the hearing aid .
Turning the hearing aid on and off The battery drawer of the hearing aid also functions as the on/off switch . Close the battery drawer to turn on the hear- ing aid . An acoustic indicator will indicate that the hearing aid has been switched on unless this function has been disabled .
Right/left identification If you wear hearing aids on both ears, the hearing aids can be provided with colored marks (red mark = right and blue mark = left) . The arrow shows the position of the iden- tification mark .
Positioning the hearing aid Place the hearing aid behind the ear, so that the earwire rests comfortably on the ear, close to your head . Insert the ear-tip into the ear canal while holding the lower part of the earwire . The illustrations show an open ear-tip .
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If the ear-set does not fit or sit properly, causing discomfort, irri- tation, redness or the like, contact your hearing care professional .
Removing the hearing aid Remove the hearing aid from its position behind the ear . Carefully pull the ear-tip out of the ear canal, while holding the lower part of the earwire . If the ear-tip is provided with an extrac- tion cord, take hold of this and carefully pull the ear-tip out of the ear canal .
Volume adjustment The hearing aid volume is adjusted automatically in accordance with your sound environment . If you have a remote control, you can also adjust the volume man- ually or mute your hearing aid . Any adjustment of the volume set- ting will be canceled when your hearing aid is turned off, or when you change program .
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WARNING If the volume in the hearing aid is generally too loud or too weak, or the reproduced sounds are distorted, or if you would like any further information, consult your hearing care professional .
To mute the hearing aid with a remote control: Keep pressing the volume down key on the remote control until the long beep-tone has sounded . Pressing one of the volume keys briefly will bring back the sound . Lost partner alarm (Note: Only applicable if this feature is available and has been activated by your hearing care professional .
Programs By default your hearing aid has one program . However, with a re- mote control a number of additional programs, plus the special Zen program called Zen+ can be made available . Please also refer to the user instructions for your remote control . Master Standard Music...
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Compound The Master program in one ear and Zen, programs Reverse focus, Audibility Extender or Phone in the other Zen+ Special Zen program with up to three different Zen styles If your needs change over time, the combination of listening pro- grams can be altered .
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Zen program Your hearing aid may be provided with a unique optional listen- ing program called Zen . It makes musical tones (and sometimes a rushing noise) in the background . The Zen program may be used alone (without amplification) in quiet when you are not required to hear surrounding sounds .
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CAUTION If you perceive a decrease in loudness, tolerance of sounds, speech not as clear, or worsening tinnitus, contact your hearing care professional . Benefits The Zen program may provide a relaxing listening background for some people . When the Zen program is used in a tinnitus man- agement program, its wearer may experience some relief from tinnitus .
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Indications for use The Zen program is intended to provide a relaxing sound back- ground (i .e ., music/noise source) for adults who desire to listen to such a background in quiet . It may be used as a sound therapy tool in a tinnitus treatment program that is prescribed by a hear- ing care professional (audiologists, hearing aid specialists, oto- laryngologists) who is trained in tinnitus management .
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Precautions To ensure the safety and effectiveness of the Zen program when used as a sound therapy tool for tinnitus, the tinnitus manage- ment program must be designed and conducted by hearing care professionals who are trained in tinnitus management . A tinni- tus management program should include a complete audiological evaluation, tinnitus diagnosis, counseling, use of proper amplifi- cation and/or sound therapy tools .
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Warnings Use of the Zen program may interfere with hearing everyday sounds including speech . It should not be used when hearing such sounds is important . Switch the hearing aid to a non-Zen program in those situations . Risks There are no known risks or side effects associated with the use of the Zen program .
Switching between the listening programs If you have a remote control, you can change programs with a simple push of the program key . Each time you change program, an acoustic indicator will sound unless this function has been disabled . Program 1: Message or one short beep Program 2:...
Zen+ This program is accessed via a long press (more than 1 second) on the remote control program key . A short press then allows you to cycle through the available Zen styles . You can exit Zen+ by pressing and holding the program key for more than 1 second .
Using a telephone When using a telephone, we recom- mend that you hold the telephone against your head at an angle above your ear, rather than directly against the ear . If the sound is not optimal, try moving the telephone earpiece to a slightly different position .
CLEANING The following cleaning accessories are available for the hearing aid and ear-set* . For cleaning the ear-set, see the user manual “Ear-sets for Widex BTE hearing aids . ” 1 . Cloth 2 . Long wax removing tool 3 . Short wax removing tool...
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Contact your hearing care professional if you need additional supplies of cleaning accessories . * Selection depends on ear-set type.
The hearing aid Clean the hearing aid after use with the cloth provided . If the microphone openings are still blocked, contact your hearing care pro- fessional . WARNING Never use water or cleaning solutions to clean the hearing aid, as this may cause it to malfunction .
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When the hearing aid is not in use, keep it in a warm, dry place with the battery drawer open to ventilate the hearing aid and allow it to dry .
FM+DEX the FM+DEX is a high-quality streaming device designed specifically for Widex hearing aids * Available in some countries only For help in determining whether you could benefit from a remote control or other accessories, please consult your hearing care pro-...
IN CASE OF MALFUNCTION Problem Potential cause Solution The hearing aid The hearing aid is not Make sure the battery is completely turned on drawer is closed silent The battery does not Insert a new battery in the work battery drawer The hearing aid Your ear is blocked by Contact your ENT doctor/...
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Problem Potential cause Solution Your two hear- The connection Turn the hearing aids off ing aids are not between the hearing and on again working in syn- aids is lost chrony The hearing The DEX is used Move the DEX closer to the aids do not beyond the transmis- hearing aids...
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. Note: This information covers only the hearing aid . See the “Ear- sets for Widex BTE hearing aids” user manual for information specific to your ear-set . If the problems persist, contact your hearing care professional for...
CARING FOR YOUR HEARING AID The hearing aid is a valuable object and should be treated with care . Here are some things you can do to prolong the life of your hearing aid: CAUTION • Turn off your hearing aid when it is not in use . Remove the battery if the hearing aid will not be used for several days .
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CAUTION • Avoid dropping your hearing aid – perform cleaning and battery changes while holding the hearing aid above a soft surface . • Do not wear your hearing aid while in the shower or swimming, or when using a hair dryer, perfume, hair and body sprays or gels such as suntanning lotions or creams .
WARNINGS WARNING Hearing aids and batteries can be dangerous if swal lowed or used improperly . Swallowing or improper use can result in severe injury or even fatalities . In case of ingestion, contact a physician immedi- ately and the 24 Hour National Button Battery Ingestion Hotline at (202) 625-3333 .
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WARNING • Clean and inspect your hearing aid after use to check that it is intact . If the hearing aid or the ear-set breaks while in the ear canal, contact your hearing care professional immediately . Do not try to remove the parts yourself .
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WARNING • When selecting a listening program, please remember that there are situations in which it is particularly important to be able to hear the sur- rounding sounds (e . g . traffic, warning signals) . • The hearing aid is made of modern non-allergenic materials . None- theless, in rare cases skin irritation may occur .
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WARNING • Please note that when using any type of hearing aid, you must allow regular ventilation of the ear . If the ear is not adequately ventilated, there may be a slightly increased risk of infection or disease in the ear canal .
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WARNING • Do not use Widex hearing aids in mines or other areas with explosive gases . • Do not wear your hearing aid during radiation, X-rays, MRIs, CT or other medical treatments and scans . The emissions from these pro-...
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WARNING Interference with active Implants • In order to show caution, we advise to follow the guidelines recom- mended by manufacturers of defibrillators and pacemakers regard- ing use of cell phones: • If you wear an active implantable device keep the Wireless Hearing Aids and Hearing Aid Accessories such as wireless remote controls or communicators at least 15 cm/6 inches away from the implant .
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CAUTION • Your hearing aid has been tested for interference according to inter- national standards . Nevertheless, it is possible that unforeseen inter- ference may occur in the hearing aid due to electromagnetic radia- tion from other products such as alarm systems, room surveillance equipment and cell phones .
ADVICE NOTE • The hearing aid will not restore normal hearing and will not prevent or improve a hearing loss resulting from organic conditions . How- ever, the hearing aid can help you to make the best possible use of your remaining hearing ability .
Congratulations for taking the first steps toward restoring your communication skills with the purchase of state-of-the-art hear- ing aids from Widex . Because many of the sounds you may now hear have not been fully audible without hearing aids, we urge you to take a few min- utes to perform the following simple activities in the order listed .
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Activity 2: Listen to your friend or relative speak to you with your hearing aids on, but with your eyes closed . Now continue to listen with your eyes open . The goal is to demonstrate how helpful it is to receive information from your eyes to supplement your ears .
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• Conversational speech has many redundant cues . Worrying about a word you may have missed will likely lead to additional missed words . Focus on the essence of the conversation . It may help to ask someone you are comfortable with to subtly alert you about the overall topic when listening in groups .
REGULATORY INFORMATION The following Table summarizes the technical details of the WidexLink technology as it is implemented in the DREAM™ hearing aids . Hearing aids RC-DEX TM-DEX Bluetooth* - NOAHlink Antenna Inductive Inductive Inductive Embedded type antenna antenna antenna ceramic antenna Antenna Ø1 .8 mm,...
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Hearing aids RC-DEX TM-DEX Bluetooth* - NOAHlink Output 29 pW 21 nW 1 .2 nW +4dB re . power (EIRP**) Range < 1 m remote < 1 m < 30 cm < 10 m unit to hearing remote unit between hear- between PC to hearing ing aid and TM-...
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Hearing aids RC-DEX TM-DEX Bluetooth* - NOAHlink Channel Single channel Single chan- Single channel 5 logical radio nel radio radio channels Bandwidth 660 kHz (-15 660kHz (-15 660kHz 1 MHz (-15 dB) Data-rate 212 kbit/sec- 212 kbit/ 212 kbit/second 2 . 1 Mbps ond (raw second (raw (raw channel...
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Hearing aids RC-DEX TM-DEX Bluetooth* - NOAHlink Protocol Random Random Random Access Packet- Access – no Access – no – no collision based pro- collision avoid- collision avoidance tocol, time ance avoidance divided; secure Serial Port Profile (SPP) * Bluetooth specification v2 . 0 + EDR published by the Bluetooth Special Interest Group (SIG) .
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(Benefits) The use of wireless transmission allows convenient and syn- chronized control of hearing aid functions . The DREAM wireless hearing aids share input information between the two partner hearing aids . In so doing, the wearers would experience the following additional user bene- fits (only when wearing binaural DREAM hearing aids) .
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Coordination of compression – The DREAM hearing aids maintain the intensity level difference between ears (inter-aural level difference, ILD) . In some situations where speech is presented to one side and noise the other side, this coordinated action could enhance the relative loudness of the speech sounds to the noise background and improve speech under- standing for some wearers .
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(Contraindications): • Congenital or traumatic deformity of the ear • Active drainage from the ear within 90 days • History of rapid progressive hearing loss within previous 90 days • Acute or chronic dizziness • Sudden unilateral hearing loss in previous 90 days...
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RADIO TRANSMITTER / CABLES / TRANSDUCERS The DREAM™ series hearing aid contains a radio transmitter / receiver with the following Radio transmitter parameters: • Frequency (range): 10 .6 MHz (10 .2 – 11 . 0 MHz) • Bandwidth (-15dB): 660 kHz •...
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Cables and transducers: No cables and transducers are used neither during normal use of the DREAM™ series hearing aid nor during programming of the hearing aid .
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QUALITY OF SERVICE FOR WIRELESS TECHNOLOGY IN THE WIDEXLINK SYSTEM WidexLink wireless technology enables communication between two partners of a binaural pair of DREAM hearing aids and with their matched external devices . The requirements for the quality of service (QoS) vary among the various components and their intended user scenarios .
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For inter-ear communication between hearing aids, a BER better than is required . The communication is updated every 50 ms (or 20 Hz) . The hearing aids continue to amplify based on the last saved settings even when the transmission range is exceeded or when communication is interfered .
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• A built-in pairing table which specifies valid and legitimate pairing among units • A proprietary Widex communication protocol which checks the package numbers during each transmission . • A Cyclic Redundancy Check (CRC) to check data validity and correct...
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GUIDANCE AND MANUFACTURER’S DECLARATION Electromagnetic emissions The DREAM™ series hearing aids are intended for use in the electro- magnetic environment specified below . The customer or the user of a DREAM™ series hearing aid should assure that it is used in such an envi- ronment .
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RF emissions Class B The DREAM™ hearing aid is suitable CISPR 11 for use in all establishments, includ- ing domestic establishments and Harmonic emis- those directly connected to the pub- sions applicable *) lic low-voltage power supply net- IEC 61000-3-2 work that supplies buildings used Voltage fluctua- for domestic purposes .
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Electromagnetic immunity The DREAM™ series hearing aids are intended for use in the electro- magnetic environment specified below . The customer or the user of a DREAM™ series hearing aid should assure that it is used in such an envi- ronment .
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Immunity IEC 60601 Compliance Electromagnetic Test Test level level environment – guid- ance Electrical fast ± 2 kV for transients/ power line applicable *) applicable *) burst supplies ± 1 kV for 61000-4-4 input/output applicable *) lines Surge ± 1 kV line(s) to line(s) applicable *) applicable *)
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Immunity IEC 60601 Compliance Electromagnetic Test Test level level environment – guid- ance Voltage dips, <5 % U short inter- (>95 % dip applicable *) applicable *) ruptions and in U ) for voltage vari- 0 .5 cycle ations on 40 % U power supply (60 % dip...
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Immunity IEC 60601 Compliance Electromagnetic Test Test level level environment – guid- ance Power fre- 3 A/m 3 A/m Power frequency quency magnetic fields (50/60 Hz) should be at levels magnetic characteristic of a field typical location in a typical commercial or 61000-4-8 hospital environment NOTE U...
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Electromagnetic immunity – cont. The DREAM™ series hearing aids are intended for use in the electro- magnetic environment specified below . The customer or the user of a DREAM™ series hearing aid should assure that it is used in such an envi- ronment .
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Immunity IEC 60601 Compliance Electromagnetic environ- Test Test level level ment – guidance Portable and mobile RF com- munications equipment should be used no closer to any part of the DREAM series hearing aid, including cables, than the recom- mended separation distance calculated from the equation applicable to the frequency of the transmitter .
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√ Radiated RF 3 V/m 3 V/m d = 1 .2 80 MHz to 800 MHz √ 61000-4-3 80 MHz to d = 2 .3 2 .5 GHz 800 MHz to 2 .5 GHz...
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Immunity IEC 60601 Compliance Electromagnetic environ- Test Test level level ment – guidance Where P is the maximum out- put power rating of the trans- mitter in watts (W) according to the transmitter manufac- turer and d is the recom- mended separation distance in meters (m) .
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NOTE 1 At 80 MHz and 800 MHz, the higher frequency range applies . NOTE 2 These guidelines may not apply in all situations . Electromag- netic propagation is affected by absorption and reflection from struc- tures, objects and people . a .
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Recommended separation distances Recommended separation distances between portable and mobile RF communication equipment and the DREAM™ series hearing aids . The DREAM™ series hearing aids are intended for use in the electromag- netic environment in which RF disturbances are controlled . The customer or the user of the DREAM™...
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3 .8 3 .8 7 .3 For transmitters rated at a maximum output power not listed above, the recommended separation distance d in meters (m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer .
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(EMI/EMC Compliance). The DREAM™ hearing aid complies with the following EMC/EMI stand- ards: Standard Test type Note 47 CFR Part 15, RF emissions USA Federal Communications subpart C Commission (FCC) requirements for intentional radiators . EN 300 330-2 RF emissions EMC and radio spectrum matters V1 .5 .
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IEC 60118- Immunity International Product std . for hear- 13:2011 RF Near Field ing aids to ensure adequate immu- immunity test nity to radio interference from cell telephones . ANSI C63 . 1 9- Immunity American National Standard Meth- 2007 RF Near Field ods of measurement of Compati- immunity test...
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IMPORTANT NOTICE FOR PROSPECTIVE HEARING AID USERS Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid .
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If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program . Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid .
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FCC ID: TTY-C4PA IC: 5676B-C4PA Federal Communications Commission Statement This device complies with part 15 of the FCC Rules . Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interfer- ence that may cause undesired operation .
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. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter . Changes or modifications to the equipment not expressly approved by Widex could void the user’s authority to operate the equipment .
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Industry Canada Statement/Déclaration d’industrie Canada Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada . To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e .
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Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence . L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionne- ment .
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Hereby, Widex A/S declares that the C4-PA, C3-PA and C2-PA are in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC . A copy of the Declaration of Conformity can be found at: http://www . w idex .com/doc...
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Electrical and electronic equipment (EEE) contains materials, components and substances that can be hazardous and present a risk to human health and the environment when waste electrical and elec- tronic equipment (WEEE) is not handled correctly . Do not dispose of hearing aids, hearing aid accessories and bat- teries with ordinary household waste .
SYMBOLS Symbols commonly used by Widex A/S in medical device labelling (labels/IFU/etc .) Symbol Title/Description Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol . If ap- propriate, the date of manufacture may also be stated .
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Symbol Title/Description Catalog number The product’s catalog (item) number . Serial number The product’s serial number . * Keep away from sunlight The product must be protected from light sources and/or The product must be kept away from heat Keep dry The product must be protected from moisture and/or The product must be kept away from rain Lower limit of temperature...
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Symbol Title/Description Upper limit of temperature The highest temperature to which the product can be safely exposed . Temperature limits The highest and lowest temperatures to which the prod- uct can be safely exposed . Consult instructions for use The user instructions contain important cautionary infor- mation (warnings/precautions) and must be read before using the product .
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Symbol Title/Description WEEE mark “Not for general waste” When the product is to be discarded, it must be sent to a designated collection point for recycling and recovery . CE mark The product is in conformity with the requirements set out in European CE marking directives .
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Symbol Title/Description Interference Electromagnetic interference may occur in the vicinity of the product . *The six- or seven-digit number on the product is the serial number . Serial numbers may not always be preceded by...
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WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark www.widex.com Manual no.: É[5qr0w6|j;fa;j] 9 514 0267 041 #02 CIB321/0414 WIDEX, WIDEX CLEAR and DEX are trademarks of Widex A/S...
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