Tesla Powerwall 3 Manual

Also See for Powerwall 3:

Owner's manual & safety instructions (21 pages)

Installation manual (125 pages)

Table of Contents

Contents

1 ABOUT POWERWALL 3
2 SYSTEM OPERATION
3 Troubleshooting
4 WHAT TO DO IN CASE OF AN EMERGENCY
5 SYSTEM INFORMATION
6 CARE AND MAINTENANCE
7 IMPORTANT SAFETY INSTRUCTIONS
8 Documents / Resources
- 8.1 Download manual

Tesla Powerwall 3 Manual

ABOUT POWERWALL 3

System Design
Powerwall 3 is a fully integrated solar and battery system that stores energy from solar production. It converts energy from solar panels, and its rechargeable battery pack provides energy storage for solar self-consumption, load shifting, or off-grid use. Powerwall 3 is installed with Backup Gateway 2 to control the system's connection to the grid and monitor home energy consumption.

Whole Home Backup System
A Powerwall 3 system for whole home backup is designed to store energy from the grid or solar, and power the entire home during a grid outage.

Figure 1. Whole Home Backup

Partial Home Backup System
A Powerwall 3 system for partial home backup is designed to store energy from the grid or solar, and can power some home loads during a grid outage. These loads are selected during the system design phase, and the installer configures the system at installation to exclude all other loads from backup.

Figure 2. Partial Home Backup with Loads Downstream of Backup Gateway 2

Figure 3. Partial Home Backup with Loads Upstream of Backup Gateway 2

System Components
Powerwall

Component	Description	Tesla Part Numbers
	Powerwall 3 is an integrated solar and battery system that converts energy from solar panels to be used by the home, and stores excess energy for future use. Every system contains at least one Powerwall 3, with additional Powerwalls installed depending on your home's energy consumption.	1707000-xx-y

Powerwall is installed with the following Tesla device.

Tesla Energy Equipment

Component	Description	Tesla Part Numbers
	The Backup Gateway 2 is installed in partial and whole home backup systems. Powerwall controls operation of the system, while Backup Gateway 2 monitors energy usage and manages the transition to and from backup operation.	1152100-xx-y

Additional Equipment

Component	Description
	The Remote System Shutdown Switch, when installed, is a means of initiating PV array rapid shutdown and disconnecting and de-energizing output of PV and battery equipment. To turn the system off, push in on the switch. To turn the system back on, twist the red button clockwise, allowing it to return to the ON position.

Powerwall 3 Overview
Powerwall 3 includes the following components and features:

Component/Feature	Name
1	LED Indicator
2	On/Off Switch
3	Integrated DC Isolator
4	Air Intake
5	Air Exhaust

SYSTEM OPERATION

Powerwall systems provide control and monitoring capability through the Tesla app. During normal operation, Powerwall 3 communicates with Backup Gateway 2, and the Powerwall 3 On/Off switch should remain in the ON position. When troubleshooting Powerwall 3 operation, it may be necessary to turn off Powerwall 3 or refer to its LED indicator to confirm that it is operating properly.

Do not operate Powerwall 3 unless all covers are in place.

Do not disconnect anything from or add anything to Powerwall 3.

Do not try to communicate with Powerwall 3 using third party tools or diagnostics between Powerwall and the Backup Gateway 2.

Monitoring Your System
Using the Tesla app, you can monitor the system operation from your mobile device, including the following:

Real-time power usage
Energy consumption history
Relative amounts of energy used from solar, grid, and Powerwall storage

To download the latest version of the Tesla app, visit tesla.com/support/tesla-app.

Troubleshooting

If the system is not working correctly, perform the following steps.

Powerwall 3 and Backup Gateway 2 are not user-serviceable and must be repaired by Tesla or a Certified Installer.

Do not open the deadfront cover inside the Gateway. Exposed wiring can present a risk of electrical shock.

Check the LED indicator on Powerwall 3 to determine its status:

LED State	Indication
Solid white	Normal operation
Flashing white	Powerwall 3 is idle. Will enter sleep state if no actions in progress
Off	Powerwall 3 is off or in sleep state
Flashing red	Inverter fault

If it is not possible to communicate with the system through the Tesla app, ensure that the home Internet connection is working. If the home Internet connection is working and communication through the Tesla app is still not possible, see tesla.com/support/energy/powerwall/mobile-app/connecting-powerwall-wi-fi for instructions to update your Wi-Fi connection.

Turning the System Off
If Powerwall 3 is unresponsive, it may be necessary to turn off or power cycle the system. Note that power cycling the system must be done in the proper sequence as defined below.

On Powerwall 3 systems with additional interconnected solar, always turn off the solar inverter(s) or disconnect the solar source(s) before turning off Powerwall 3.

Performing a Power Cycle

Turn off Powerwall 3 by setting its On/Off switch to the OFF position.
Turn the Powerwall 3 integrated DC isolator OFF.
Turn off the AC breaker to Powerwall 3.
Turn off the AC breaker to the Gateway (for whole-home backup systems, this may be a breaker inside the Gateway).
Wait for at least one hour.
Turn the AC breakers back on.
Turn on Powerwall 3.
Turn the Powerwall 3 integrated DC isolator ON.

Backup Troubleshooting

If a brownout or blackout is experienced during backup operation, reduce the loads and check that the load breakers have not opened.
NOTE: See tesla.com/support/energy/powerwall/own/best-practices-during-power-outages for best practices to extend the backup duration of your system during an outage.
If it is necessary to manually reconnect to the grid, Tesla Support may direct you to operate the manual override switch on the Backup Gateway 2.

Component	Name
1	Backup Gateway 2 manual override switch
2	Backup Gateway 2 circuit breaker (in most whole-home backup systems)

Technical Support
If you need further assistance, contact the Tesla Support team via the Contact Us page:
tesla.com/support/energy/more/additional-support/contact-us
Have the following information available when contacting Tesla:

Owner name
Best way for Tesla to contact you (name, phone number, email)
Powerwall 3 and Backup Gateway 2 serial numbers (see System Information)
Brief description of the issue

WHAT TO DO IN CASE OF AN EMERGENCY

In the event of any threat to health or safety, always begin with these two steps before addressing the other suggestions below:

Immediately contact the fire department or other relevant emergency response team.
Notify all people who might be affected and ensure that they can evacuate the area.

Only perform the suggested actions below if it is safe to do so.

On Powerwall 3 systems with additional interconnected solar, turn off the AC breaker for all solar inverters.
Turn off all Powerwall(s), then turn off the AC breaker to Powerwall(s).
Turn off the Powerwall 3 integrated DC isolator.
Turn off the AC breaker to the Gateway.
Acceptable fire extinguisher types are water, CO2, and ABC.
Avoid type D (flammable metal) extinguishers.

In case of flooding:

Stay out of the water if any part of the battery, Gateway, or wiring is submerged.
On Powerwall 3 systems with additional interconnected solar, turn off the AC breaker for all solar inverters.
Turn off all Powerwall(s), then turn off the AC breaker to Powerwall(s).
Turn off the Powerwall 3 integrated DC isolator.
Turn off the AC breaker to the Gateway.
If possible, protect the system by finding and stopping the source of the water, and pumping water away.
If any part of the unit was submerged, note the depth and duration of the flooding.
Contact Tesla Support to determine if the unit can be safely turned back on.
If Tesla Support has confirmed that it is safe to turn the unit back on, let the area dry completely before use.

If there is an unusual smell or smoke:

On Powerwall 3 systems with additional interconnected solar, turn off the AC breaker for all solar inverters.
Turn off all Powerwall(s), then turn off the AC breaker to Powerwall(s).
Turn off the Powerwall 3 integrated DC isolator.
Turn off the AC breaker to the Gateway.
Ensure nothing is in contact with Powerwall.
Ventilate the room.

If Powerwall is making unusual noises:

Turn off all Powerwall(s), then turn off the AC breaker to Powerwall(s).
Turn off the Powerwall 3 integrated DC isolator.
Turn off the AC breaker to the Gateway.
Ensure that nothing is blocking the air intake or exhaust vents on the Powerwall or in the fan.

In all cases, once the situation is stable, contact the Tesla Certified Installer who installed the system.
For first responder information, see tesla.com/firstresponders.

SYSTEM INFORMATION

The serial numbers for your system can be found on their product labels.

Powerwall 3 Serial Number
Find the serial number on a sticker on the left side of Powerwall 3.

Backup Gateway 2 Serial Number
Find the serial number on a sticker on the panel cover of Backup Gateway 2.

For the latest Powerwall documents in all supported languages, including the Warranty, visit www.tesla.com/support/powerwall.
To secure the full 10-year product warranty, Powerwall must be registered by completing the commissioning process and sending system information to Tesla.

Product Specifications
This manual applies to the following products:

Powerwall 3 (1707000-xx-y)
Backup Gateway 2 (1152100-xx-y)

All specifications and descriptions contained in this document are verified to be accurate at the time of printing. However, because continuous improvement is a goal at Tesla, we reserve the right to make product modifications at any time.
The images provided in this document are for demonstration purposes only. Depending on product version and market region, details may appear slightly different.

Errors or Omissions
To communicate any inaccuracies or omissions in this manual, please contact Tesla.

CARE AND MAINTENANCE

Environmental Requirements
Powerwall 3 is capable of charging and discharging within the operating temperature range specified below. At the extremes of the temperature range, Powerwall 3 may limit charge or discharge power to improve battery lifespan.
For best performance, the average ambient temperature over the system's lifetime should fall within the optimum temperature range specified below.

Operating Temperature

-20°C to 50°C¹

¹Powerwall 3 is designed to operate in all climates and in direct sunlight, from temperatures of -20°C to 50°C. Performance may be de-rated at operating temperatures above 40°C.

Care and Cleaning
Keep the immediate area around Powerwall 3 clear of foreign objects and debris to maintain optimal airflow.

Do not lean on, stack anything on top of, or hang anything from Powerwall 3 or from wires or conduit leading to Powerwall 3.

To clean Powerwall 3, use a soft, lint-free cloth. If needed, the cloth can be dampened with mild soap and water only.

Do not use cleaning solvents to clean Powerwall 3 or expose Powerwall 3 to flammable or harsh chemicals or vapors.

Maintenance
Powerwall 3 does not require pre-scheduled preventative maintenance. The only maintenance required by an owner is to keep the Powerwall unit free and clear of debris, especially around the air intake and exhaust.
The owner is responsible for ensuring the Powerwall system is operational; this can be confirmed by the white LED on the front of Powerwall 3, or in the Tesla mobile app.
information NOTE: If the Powerwall system is not operational for an extended period of time, this may result in damage to your system and void your Powerwall warranty.

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE IMPORTANT SAFETY INSTRUCTIONS

Powerwall 3 installation and service require knowledge of high voltage electricity and should only be performed by Tesla Certified Installers. Tesla assumes no liability for injury or property damage due to repairs attempted by unqualified individuals or a failure to properly follow these instructions. These warnings and cautions must be followed when using Powerwall 3.

Symbols in This Document
This manual uses the following symbols to highlight important information:

indicates a hazardous situation which, if not avoided, could result in injury or death.

indicates a hazardous situation which, if not avoided, could result in minor injury or damage to the equipment.
NOTE: indicates an important step or tip that leads to best results, but is not safety or damage related.

General Information

Read this entire document before installing or using Powerwall 3. Failure to do so or to follow any of the instructions or warnings in this document can result in electrical shock, serious injury, or death, or can damage Powerwall 3, potentially rendering it inoperable.

Electric shock hazard. The DC conductors of any connected PV system are normally ungrounded but will become intermittently grounded without indication when the inverter measures the PV array isolation. Disconnect all sources of supply before servicing.

A battery can present a risk of electrical shock, fire, or explosion from vented gases. Observe proper precautions.

Powerwall 3 installation must be carried out only by Tesla Certified Installers who are licensed electricians.

Powerwall 3 is heavy. Use of lift equipment is recommended.

Use Powerwall 3 only as directed.

Do not use Powerwall 3 if it is defective, appears cracked, broken, or otherwise damaged, or fails to operate.

Do not attempt to open, disassemble, repair, tamper with, or modify Powerwall 3. Powerwall 3 and its components are not user serviceable. Batteries in Powerwall are not replaceable. Contact Tesla Support or the Certified Installer who installed the system for any repairs.

Do not insert foreign objects into any part of Powerwall 3.

Do not expose Powerwall 3 or its components to direct flame.

Do not install Powerwall 3 near heating equipment.

Do not immerse Powerwall 3 or its components in water or other fluids.

Powerwall is not designed nor warrantied for non-stationary applications.

Risk of electric shock. Do not remove cover, there are no user serviceable parts inside. Refer servicing to qualified personnel.

Both AC and DC voltage sources may be terminated inside this equipment. Each circuit must be individually disconnected before servicing.

Do not use cleaning solvents to clean Powerwall 3, or expose Powerwall 3 to flammable or harsh chemicals or vapors.

Do not use fluids, parts, or accessories other than those specified in this manual, including use of non-genuine Tesla parts or accessories, or parts or accessories not purchased directly from Tesla or a Tesla- certified party.

Do not place Powerwall 3 in a storage condition for more than one (1) month, or permit the electrical feed on the Powerwall 3 to be severed for more than one (1) month. Please reach out to your installer for more information if needed.

Do not paint any part of Powerwall 3, including any internal or external components such as the exterior shell or casing.

When installing Powerwall 3 in a garage or near vehicles, keep it out of the driving path. If possible, install Powerwall 3 on a side wall and/or above the height of vehicle bumpers.

Environmental Conditions

Install Powerwall 3 in a location that prevents damage from flooding.

Operating or storing Powerwall 3 in temperatures outside its specified range might cause damage to Powerwall.

Ensure that no water sources are above or near Powerwall 3, including downspouts, sprinklers, or faucets.

Ensure that snow does not accumulate around Powerwall 3.