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BenQ VC01A Product Service Manual
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BenQ VC01A Product Service Manual

BenQ VC01A Product Service Manual

Level ii
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Product Service Manual – Level II
Service Manual for BenQ:
VC01A
P/N:
5A.F8123.xxx
(ex: 5A.F8123.RE1, 5A.F8123.RC1, 5A.F8123.RE2...
etc.)
Applicable for All Regions
Version: 03
Date:2023/5/4
Notice:
- For RO to input specific "Legal Requirement" in specific NS regarding to responsibility and liability
statements.
- Please check BenQ's eSupport web site, http://esupport.benq.com, to ensure that you have the most recent
version of this manual.
First Edition (Oct, 2013)
© Copyright BenQ Corporation 2013. All Right Reserved.

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Summary of Contents for BenQ VC01A

  • Page 1 - For RO to input specific “Legal Requirement” in specific NS regarding to responsibility and liability statements. - Please check BenQ’s eSupport web site, http://esupport.benq.com, to ensure that you have the most recent version of this manual. First Edition (Oct, 2013)
  • Page 2 Content Index Abbreviations & Acronyms ......................3 1. About This Manual ....................3 2. Introduction ......................4 3. HW requirement ..................... 11 4. Power supply specifications ................13 5. UI Specification ....................13 6. Android System ....................16 7. S/W requirement ..................... 17 8.
  • Page 3 The following terms are trademarks of BenQ Corporation: BenQ Importance Only trained service personnel who are familiar with this BenQ Product shall perform service or maintenance to it. Before performing any maintenance or service, the engineer MUST read the “Safety Note”.
  • Page 4 2. Introduction This section contains general service information, please read through carefully. It should be stored for easy access place for quick reference. 2.1. RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS. The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal requirement by EU (European Union) for the global electronics industry which sold in EU and some counties also require this requirement.
  • Page 5 2.5. Related Service Information BenQ Global Service Website: http://www.benq.com/support/ eSupport Website – RO/NS access: http://gservice02.cloudapp.net/v3_NT/ eSupport Website - ASP Access: http://esupport.benq.com/v3_ASP/...
  • Page 6 Product Overview 2.6. Summary of Specifications 1. Camera Specification Pixel 12 megapixels, 1/2.3” 1- H.264/MJPG (1)3840×2160 25fps(50Hz)/30fps(60Hz) (2)2560×1440 30fps (3)1920×1080 30fps (4)1280×720 30fps (5)1024×576 30fps (7)800×600 30fps (9)640×360 30fps (11)352×288 30fps Resolution & Frame Rate (12)320×240 30fps. 2- YUY2 (1) 640×480 22fps; (2)640×360 30fps; (3)480×270 30fps; (4)352×288 30fps;...
  • Page 7 2.2 WIFI&BT WiFi Version WiFi 6 802.11 a/b/g/n/ac/ax 2.4G/5G (2400MHz ~2500MHz， Operation Frequency 5150MHz~5850MHz） Operation Distance 0~10m BT Version 2.3 Audio 2.3.1a Speaker Sound Channel Power Sensitivity 78±3dB Frequency Range 250Hz-20KHz 2.3.2 Microphone Number of Microphone Microphone Type Array Microphone (Omni- directional MEMS microphone) Voice Pickup Range Up to 8 meters.
  • Page 8 2.5 User Interface LED Indicator Light OFF: OFF White light blink: opening White Light: ON Red Light: Mute 3. Power Specification 3.1 Input Power Specification Input Voltage Range DC, 12V/3A 3.2 System Power Consumption Maximum (Watt) Standby (Watt) ＜0.5W 4. SW Specification 4.1 OSD OSD Specification Refer to 4.2...
  • Page 9 10.1 Safety Follow Safety Requirement. 10.2 EMC Follow Safety Requirement. 10.3 GP Follow Safety Requirement. 11. Green Eco design 11.1 BenQ ecoFACTS Follow Safety Requirement. 12. Feature Android Device Mode USB Device Mode Secondary Cameras Support via Update by OTA Update by USB 13.
  • Page 10 Battery(for Remote Controller) ×2 ×1 PWR Adapter (Includes plugs: US/AU/EU/UK/CN/JP) HDMI Cable(1.5m) ×1 USB cable(3m) ×1 Wall Mount ×1 Peeping Cover ×1 Quick start guide ×1 Safety user manual ×1 Warranty Card ×1 User’s manual CD User’s manual print out User’s manual electronic file Carton ×1...
  • Page 11 3. HW requirement Electrical Interface Character 3.1 Microphone...
  • Page 13 3.2 Camera Pixels Maximum Output Resolution 4056(H)x3040(V) F.NO D:120° H: 110° V:75° 3.3 Speaker 4. Power supply specifications Power Input Voltage Range 12V DC 3.0A 5. UI Specification Bottom I/O: ⚫ ⚫ Signal input & output...
  • Page 14 Control keys and LED indicator requirements ⚫ Button Description Power ON/OFF. Press and hold 1s to turn on. Press and hold 2s Power to turn off.
  • Page 15 ⚫ Remote Controller Parameter Specification Type Straight-line distance: 5M Range Transmit angle 30  5M Life Testing 100,000 cycle operations at a rate of 20~30 cycle / minute without load (with (Buttons) battery) Painting Color - PANTONE BLACK C Color Power Key - PANTONE 194 C Texts Printed on Key Pads - PANTONE WHITE C Protocol...
  • Page 16 6. Android System Boot logo Homepage ◼ Android Video / Audio code support list Video Video Codec Video Resolution Bit Rate MPEG-1/2 1920*1088 30FPS 80Mbps MPEG-4 1920*1088 30FPS 38.4Mbps H.264/AVC 4096*2304 30FPS 100Mbps 4096*2304 30FPS 50Mbps...
  • Page 17 H.265/HEVC 4096*2304 60FPS 100Mbps 1920*1088 30FPS 38.4Mbps 4096*2304 60FPS 100Mbps VC-1 1920*1088 30FPS 45Mbps JPEG 1920*1088 30FPS 38.4Mbps H.263 1920*1088 30FPS 38.4Mbps Audio Audio Codec Sampling Rate Channel Bit Rate MPEG 1/2/2.5 8KHZ~48KHz 8kbps~320kbps 8KHZ~48KHz 8KHZ~48KHz FLAC 8KHZ~48KHz 8KHZ~48KHz 8KHZ,16KHz AMR-NB 4.75~12.2kbps@8kHz ARM-WB 6.60~23.85kbps@16kHz...
  • Page 18 8. ME spec Inspection Criteria ⚫ Face A The surface that is often visible to the user or inspector for normal use of the product. (front, top surface) Face B The face that may be seen by the user or inspector. (left side face, right side face) Face C The side that is rarely seen by the user or inspector.
  • Page 19 Defect code cross-reference table ⚫ Code Item Code Item Number Diameter (mm) Length (mm) Depth/Height(mm) Wide(mm) Distance/Gap(mm) Non-sensitive abrasions / scratches ⚫ Criteria Severity Level Front side, top side Point defects： OD≤0.3mm , N≤3 , Distance between two points DS≥30mm Line defects (non-missable substrates)：...
  • Page 20 9. Cosmetic / Appearance / Alignment Service Carton printing:...
  • Page 21 Label allocation: Carton label Carton label Printing...
  • Page 22 Item/Box size (mm) Carton size (mm) Model NW (KG) GW (KG) Per Carton (pcs) (L * W * H) (L * W * H) 2.30 538 (L) * 160(W) * 628(L) * 433(W) * VC01A 1.00 (item box) 169(H) 380(H) Package include...
  • Page 23 Rating Label Printing Serial Number Definition...
  • Page 24 10. Firmware Upgrade Firmware Upgrade There are 4 methods to upgrade the FW. ◆ Method 1 – Through OTA via Internet Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. If you want to update the software, choose NETWORK UPDATE or USB UPDATE to continue the update.
  • Page 25 Select [USB Update] 6. It will show a pop up message. Select [Start Update] to proceed.
  • Page 26 7. Select [START UPDATING…] button to start updating. Please wait and do not turn off the unit.
  • Page 27 ◆ Method 3 – Through USB device (.bin file) (1) Format the USB disk as FAT32. (2) Extract upgrade file to the U disk (FAT32) in the root directory. You will get “upgrade_3399” folder. (3) Insert USB disk into the USB port of the Main BD. (4) Turn on the panel.
  • Page 28 11. Disassembly /Assembly Circuit Board and Standard Parts Replacement 11.1 Explosion Drawing Name Name Name Camera board Lens film bracket Lens front cover Main board Front cover Lens sealing Back cover Speaker net silicone ring Lens Antenna(short) Lens back cover Lens spacer 13 Camera FFC cable Wire silicone ring...
  • Page 29 11.2 Disassembly /Assembly 1. Remove the speaker net: you can use a thin plastic piece to pry Remove the screws of the front cover and the back cover bracket: 11PCS Separate the front cover assembly from the back cover: pull it apart firmly...
  • Page 30 Remove the main board 4-1 Disconnect the connector cables of main board, speaker, 4 pcs antenna, camera board cable. 4-2 Remove the front cover screws of the heat sink and disconnect the IR cable. 4-3 Remove the screws from the heat sink to the camera small board bracket, and disconnect the MIC cable.
  • Page 31 Remove the speaker 5.1 Remove the 4pcs screws, take out the speaker cable from the buckle...
  • Page 32 6. Remove camera part 6.1 Remove the BTB pressing screw and the camera board screw 6.2 Loosen the port of camera to FPC cable 6.3 Remove camera module: remove 2pcs screws...
  • Page 33 6.4 Remove lens back cover: remove 2pcs screws 6.5 Remove camera module: remove 2pcs screws, pull the camera assembly back out. Note: The pulling process needs to be slow and careful to avoid the right FPC line from being strained. Remove lens module 7.1 Remove FPC cable 7.2 Remove lens bracket and 2pcs screws of lens module.
  • Page 34 11.3 Internal Cables Cable Connection Guide Name Description Camera board CN1--main board Camera FFC cable 004.050.0051721 CN28 MIC FFC cable 004.050.0051719 MIC board CN1--main board CN1 MIC FFC cable 004.050.0051720 MIC board CN1--mian board CN2 IR cable 004.050.0051769 IR--main board CN15 Camera FPC cable 004.050.0051174 Camera board CN5...
  • Page 35 Appendix 1- Physical Dimension Front View and Side view...
  • Page 36 Appendix 2- Block Diagram Electrical Diagram...
  • Page 37 Schematics 1、CN5：IR 2、CN12：Speaker...
  • Page 38 2、CN28：Camera 4、CN1：MIC...
  • Page 39 5、CN2：MIC...
  • Page 40 Appendix 3- Remote control IR code...
  • Page 41 Appendix 4-Trouble Shooting Guide How do I unlock the keypad and IR? If the keypad and IR are both locked all, press and hold on the remote control for five seconds. Can’t power on...
  • Page 42 iii. No sound...
  • Page 43 iv. Camera can't work...
  • Page 44 v. WIFI issue...
  • Page 45 Appendix 5- Installation Instruction Mount screw on bottom side : 1/4" - 20 UNC...