BenQ VC01A User Manual
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BenQ VC01A User Manual

Integrated video conference terminal
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VC01A
Integrated video conference terminal
User Manual

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Summary of Contents for BenQ VC01A

  • Page 1 VC01A Integrated video conference terminal User Manual...
  • Page 2 Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.
  • Page 3 Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country. - User manual and related document: www.BenQ.com...

  • Page 4: Table Of Contents

    System settings ..................... 29 Apps ...................... 30 Project wirelessly via InstaShare 2 ..............32 AMS file manager overview ................34 Camera settings....................39 BenQ App Store....................41 InstaQPrint ......................42 WPS Office......................43 Saffi .......................... 45 Product information ................47 Specifications......................

  • Page 5: Safety Warnings And Precautions

    Safety warnings and precautions Safety warnings and precautions The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

  • Page 6: Important Safety Instructions

    Important safety instructions Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  • Page 7 Important safety instructions • Different types of batteries have different characteristics. Do not mix different types. • Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause chemical leaks from the old batteries. •...

  • Page 8: Package Contents

    Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. Adapter and plug Integrated video USB Type-C cable 2.4GHz remote control conference terminal and AAA battery x 2 (by region) x 1 HDMI cable x 1 Quick start guide...

  • Page 9: Installation Instructions

    Installation instructions Installation instructions Product interface Name Description IR Signal Receiver Receive IR signals. Do not obstruct the receiver. Screw hole Screw hole for mounting. Input/output terminals LOCK Name Description LOCK For Kensington lock. HDMI OUT (Video only) Connect to display devices with an HDMI input. Power Press button to turn it on or off.
  • Page 10 Installation instructions Name Description AUX IN/OUT Connect to external audio equipment. (Mic in/Audio out) USB 3.0 (Host) Connect USB devices such as USB keyboards, USB mouse, and USB flash drives. Used for upgrading. Type-A) Connect RJ45 terminals. USB 2.0 (Device) Connect to the PC for external camera, microphone and speaker from the product.

  • Page 11: Remote Control

    Direction key. Press for right selection. Direction key. Press for downward selection. Android system main screen button. Return key. Voice command key. Press to activate Saffi (BenQ Voice Assistant). Volume up/down. Turn the display on or off. Press to zoom in/out.
  • Page 12 Installation instructions Using the remote control Installing remote control batteries 1. Open the remote control battery compart- ment cover. 2. Insert two AAA batteries into the battery compartment ensuring that the (+) and (-) signs on the batteries match the (+) and (-) indications on the battery compartment.
  • Page 13 Installation instructions Remote control usage tips • To power on/off the product, aim the top front of the remote control directly at the product’s remote control sensor window when you press the buttons. • Avoid getting the remote control wet or store it in humid environments (like bathrooms).

  • Page 14: Mounting

    Mounting Mounting Select either way to install the product: • Install the product on the wall mount with the provided mounting components. Refer Installing the wall mount on page 10 for more information. • Mount the product directly to any tripod or bracket with the lock screw. Refer to Installing the display mount on page 11 for more information.

  • Page 15: Installing The Display Mount

    Mounting 4. Place the product onto the mounting bracket and secure the product by screwing the lock screw into the product’s screw hole. Installing the display mount You may attach the product to the display by installing the product directly to any tripod or bracket with the lock screw.

  • Page 16: Connections

    Comparison between two modes: Functions provided by the product Mode Operating System Camera, Microphone, Speaker All-in-one mode O (Built-in OS of VC01A) O (Set by default) BYOD mode N/A (OS of user’s own device) O (Select VC01A as source)

  • Page 17: Connecting Power

    Connections Connecting power Plug one end of the power cord into the power jack of the product and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). LOCK AC IN • The supplied power cord is suitable for use with 100-240V AC power only. •...

  • Page 18: Working With The Built-In Os Of The Product (All-In-One Mode)

    Connections Working with the built-in OS of the product (All-in-one mode) By connecting the product with a HDMI cable, the product functions as your monitor’s operating system, which serves as your conference camera and offers apps for wireless projection, collaborative meetings, files management, etc. HDMI cable To enable All-in-one mode: 1.

  • Page 19: Connect Your Personal Device To The Product (Byod Mode)

    USB Type-C cable. The built-in operating system of the product will not function. In other words, you can keep working with your own OS during meetings while choosing VC01A as the audio and video source for your device. Win 10/Win 8/Win 7/Win XP/ Refer to the OS requirements for BYOD mode as below: Linux OS/Mac OS/Chrome OS.

  • Page 20: Basic Operations

    Follow the on-screen instructions or the steps below to start up and complete the initial setup. 1. Turn on the product. Wait for it to boot up with the BenQ screen. This may take a moment. 2. Tap Next on the screen to begin. Follow the on-screen instructions to set up the language, date and time, and network.

  • Page 21: Updating Software

    Basic operations Updating software Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the product. If you want to update the software, choose NETWORK UPDATE or USB UPDATE to continue the update.

  • Page 22: Android System Interface

    Android system interface Android system interface Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available. Main interface The product launches the Android main interface by default. Press on the remote control or right click on a mouse to return to the main interface.
  • Page 23 Android system interface Side tool bar Tap the side bars at the left or right of the Android main interface to access the side tool bar. Icon Function Description Home Tap to return to the main interface. Back Tap to return to the previous screen. All Apps Tap to show all apps.

  • Page 24: Account Information

    To access your personal account, you have to ask the administrator to activate AMS service first and create your account through IAM service. Refer to User Management on page 21 for more information. For more information and tutorial videos about the AMS service please visit https:// www.benq.com/en-us/business/ifp/account-management-system.html.
  • Page 25 To add a new user, please contact your IT manager to create your account through BENQ IAM web service. Creating a new account 1. As an administrator to create a new account for regular users, go to BenQ Service website: https://iam.benq.com. Suggested browsers are Chrome and Firefox. 2. Log in and choose IAM.
  • Page 26 Android system interface 4. Fill in the following fields. Be sure to enter the correct email address. Click Submit to create a new account. If some members in your organization need more privilege to control the AMS service, you can X-Sign Broadcast activate the users as other roles.

  • Page 27: Menu Operations

    Menu operations Menu operations • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu. Setting up the Internet connection Your display must be connected to a network to conduct OTA updates or surf the Internet.
  • Page 28 • If you are connecting to a secured wireless network, enter the password for the wireless Connect network access when prompted and tap • For wireless connection, BenQ shipment does not include wireless dongles; therefore, you may purchase it separately via the local dealer.
  • Page 29 Menu operations Proxy setting • Go to Network > Ethernet. • Select Proxy to go to the proxy setting. • Enter the proxy host name. • Enter the using channel.

  • Page 30: Adjusting Audio Volume Level

    Menu operations Adjusting audio volume level To adjust the audio volume level, do either one of the following: • Press on the remote control to adjust the volume. • Go to > Audio to adjust the volume - Use the volume bar to adjust the volume for the display. - Directly swipe to enable or disable Mute.

  • Page 31: Device Settings

    Menu operations Device settings Go to Device to access the Device settings. Menu Description Display Allows you to adjust the display’s parameters. Refer to Display settings on page 27 for more information. Apps Accesses all the applications installed in the product. Storage Allows you to manage the product’s storage.
  • Page 32 Menu operations HDMI output Set up HDMI OUT out resolution. resolution Advanced settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu.

  • Page 33: System Settings

    Menu operations System settings On the home screen, select Setting > System to enter system settings. • Press on the remote control or click a blank area outside the menu to exit the menu. Options Description Date & Time Click to set date, time, and their formats in Android. Language &...

  • Page 34: Apps

    Camera settings on page 39 for more information. Allows you to download recommended apps. Refer to BenQ App Store ( BenQ App Store on page 41 for more information. Serves as a wireless broadcast system that allows X-Sign Broadcast ( immediate message delivery as well as group notification.
  • Page 35 Apps Allows you to print a file or website image using Wi-Fi InstaQPrint ( or remote printer. Refer to InstaQPrint on page 42 for more information. Allows you to view websites. Firefox ( Allows you to read PDF files or edit files created in WPS Office ( Microsoft Office, PowerPoint, or Excel.

  • Page 36: Project Wirelessly Via Instashare 2

    Apps Project wirelessly via InstaShare 2 InstaShare 2 ( ) is a software-based solution for multi-user collaboration, which lets users to share contents with all devices in a meeting wirelessly. Two ways are provided for you to access InstaShare 2: 1.
  • Page 37 Allows you to control the whole session and window participant actions. You can also install InstaShare 2 app to manage the meeting session remotely Visit BenQ website or click the link below to view the complete user manual of InstaShare 2 : https://www.benq.com/en-us/business/ifp/instashare-2.html...

  • Page 38: Ams File Manager Overview

    Apps AMS file manager overview With this application, you can access your personalized workspace environment and settings, and manage your files and accounts on any IFP that you have logged into. To access the AMS files use either of the following methods: •...
  • Page 39 Apps Item Description Source Selection • You can open files from the cloud storage services like Google Drive, Dropbox, or Samba. • You can also open files from the local devices like Internal, My Folder, or connected USBs. The icon next to Google Drive, Dropbox shows that the account is bound to AMS service.
  • Page 40 Apps Multimedia files Multimedia files such as images, audio files, and videos can be played by directly tapping on the file icon. Image Select an image file you want to show on the display and perform any of the functions shown on the screen.
  • Page 41 Apps Audio/Video Select an audio/video file you want to play on the display and perform any of the functions shown on the screen. Icon Function Tap to view the audio/video files in the playlist. Rewind the audio/video. Play the previous audio/video file. Play/pause the current audio/video file.
  • Page 42 Apps Supported video format Video Codec Resolution Bit Rate MPEG1/2 1080P @ 30 fps 30Mbps MPEG4 1080P @ 30 fps 30Mbps H.263 1080P @ 30 fps 30Mbps H.264 4k2k @ 30 fps 100Mbps H.265 4k2k @ 60 fps 100Mbps 1920x1080 @ 30fps 30Mbps 4k2k @ 60 fps 100Mbps...

  • Page 43: Camera Settings

    Apps Camera settings to launch Camera Settings. With this application, you can adjust different camera angles and picture parameters of the product. Function Description Tap to close the application. Exit ( Tap to enable/disable auto framing. Under Auto frame Auto frame ( mode, Viewpoint and Move view settings are locked.
  • Page 44 Apps Set and save a customized camera view To set a customized camera view and save it for future use, follow the steps below: 1. Tap Move view ( ) in Camera Settings to adjust the camera angle. 2. Press ///on the remote control to pan or tilt the camera view. Press on the remote control to zoom in and out.

  • Page 45: Benq App Store

    BenQ App Store. BenQ App Store allows you to view and download recommended apps. After BenQ App Store is launched, you can select the category on the left panel to browse the suggested apps. Select an app from the selected category to view the basic description of the app.

  • Page 46: Instaqprint

    Apps InstaQPrint to launch InstaQPrint. With this application, you can print a file or website image using a Wi-Fi or remote printer. • Before launching the application, make sure your display is properly connected to lnternet. • For the list of supported printers, see https://printhand.com/list_of_supported_printers.php. 1.

  • Page 47: Wps Office

    Apps WPS Office to launch WPS Office. With this application, you can open document files including PDFs as well as Microsoft Word, PowerPoint and Excel documents. To edit a file with WPS Office: 1. Tap Open ( ) on the left panel to browse and open a file located in either the dis- play’s internal memory, an external storage device, or cloud storage.
  • Page 48 Apps Edit Tap to edit the content or format of the slides. Insert Tap to insert tables, pictures, charts, comments, video, or audio. Transitions Tap to apply or adjust the timing of a transition. Tap to write, draw, paint or sketch to the slides. Tap to start a slide show.

  • Page 49: Saffi

    Apps Saffi How to start using Saffi – BenQ Voice Assistant The product offers an extra level of flexibility for device control through Voice Assistant. Voice Assistant lets users control the flow of meetings by allowing them to start timers or search the Internet from anywhere in the room.
  • Page 50 Apps 3. The screen will show the privacy agreement. Select AGREE AND NEXT to proceed. 4. It will then show the instruction for the setup. Follow the instruction on the screen to complete the setup. 5. Download and install Alexa app on your phone. Search Saffi and enable it. 6.

  • Page 51: Product Information

    Product information Product information Specifications Specifications Item VC01A Pixel 12 million pixels H.264/MJPG: 3840×2160 / 2560×1440 / 1920×1080 / 1280×720 / 1024x576 / 960×540 / 800×600 / 640×480 / 640×360 / 480×270 / 352×288 / 320×240 / 320×180 / 176×144 / Resolution &...
  • Page 52 Product information Specifications Item VC01A USB 2.0 Type-C x1 (serve as device) USB 3.0 Type-A Audio in/out (AUX) Connection HDMI out RJ45 x1 (10M/100M) DC-in 2.0 Wi-Fi (802.11 a/b/g/n/ac/ax) Wi-Fi Wi-Fi & 2.4G/5G Bluetooth Bluetooth Bluetooth 5.0 Power Requirements 12V/3A (Adapter)

  • Page 53: Dimensions

    Product information Dimensions Unit: mm...

  • Page 54: Troubleshooting

    Troubleshooting Troubleshooting Problem Solution No picture Check the following: • Is the display turned on? Check the power indicator of the display. • Is your product turned on? Turn on the product and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.

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