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Supermicro SuperServer SYS-620C-TN12R Owner's Manual
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Supermicro SuperServer SYS-620C-TN12R Owner's Manual

Supermicro SuperServer SYS-620C-TN12R Owner's Manual

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SuperServer
®
SYS-620C-TN12R
USER'S MANUAL
Revision 1.1a

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Summary of Contents for Supermicro SuperServer SYS-620C-TN12R

  • Page 1 SuperServer ® SYS-620C-TN12R USER’S MANUAL Revision 1.1a...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...
  • Page 4 Preface Contents Chapter 1 Introduction 1.1 Overview ..........................9 Network Connection Options ....................9 1.2 System Features .......................10 Front View .........................10 Drive Carrier Indicators ....................10 Control Panel .........................11 Rear View ..........................12 Power Supply Indicators ....................13 Top View ..........................14 1.3 System Architecture ......................15 1.4 Motherboard Layout ......................16 Quick Reference .......................17 Motherboard Block Diagram .....................19...
  • Page 5 Preface 2.5 Installing the Server into the Rack ..................27 Removing the Chassis from the Rack ................28 Chapter 3 Maintenance and Component Installation 3.1 Removing Power .......................29 3.2 Accessing the System ......................30 Removing the Top Cover ....................30 3.3 Processor and Heatsink Installation ...................31 The Processor Carrier Assembly ..................32 The Processor Heatsink Module (PHM) ................34 Installing the PHM into the CPU Socket ................35...
  • Page 6 Preface 3.10 PCIe Expansion Cards ......................57 Limitations for Slots 1, 2, 4, and 5 ..................57 Configurations of PCIe Connections .................57 Installing Expansion Cards....................59 PCIe Bifurcation Settings ....................60 3.11 Cable Routing ........................61 Chapter 4 Motherboard Connections 4.1 Power Connections ......................65 4.2 Headers and Connectors ....................66 Control Panel .........................69 4.3 Input/Output Ports ......................72 4.4 Jumpers ..........................73...
  • Page 7 Technical Support Procedures ..................105 Returning Merchandise for Service .................105 Vendor Support Filing System ..................106 7.11 Feedback ..........................106 7.12 Contacting Supermicro ....................107 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications BSMI RoHS Statement ....................132 Statement of Volatility .......................136...
  • Page 8 San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.
  • Page 9 2U; 17.2” x 3.5” x 25.5” (depth) (43.7 x 8.9 x 64.7 cm) A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the SYS-620C-TN12R have been certified as compliant with UL or CSA: LA26TS-R12X12, LA26-12, LA26TS-12, LA26-R12X12.
  • Page 10 Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View Service/Asset Tag with BMC Password Control Panel Figure 1-1. System Front View Logical Storage Drive Numbers Item Description 0-11...
  • Page 11 Chapter 1: Introduction Control Panel Power Button UID Button/LED BMC Reset Power LED HDD LED NIC LED NIC LED Power Fail LED Information LED Figure 1-2. Control Panel Control Panel Features Features Description The main power switch applies or removes primary power from the power supply to the Power Button server but maintains standby power.
  • Page 12 Chapter 1: Introduction Information LED Color, Status Description Red, solid, with Power LED blinking Fault detected green Blue and red, blinking at 10 Hz Recovery mode UID has been activated locally to locate the Blue, solid server in a rack environment. UID has been activated using the BMC to locate Blue, blinking at 1Hz the server in a rack environment.
  • Page 13 Indicates that the power supply is on and working Indicates system is off (in S5 state) or power supply failure has occurred. For the Solid Amber latter case, the system might need servicing. Contact Supermicro technical support. No AC power to module...
  • Page 14 Chapter 1: Introduction Top View Power Supply Modules M.2 Slots SATA Ports USB 2.0 Header Dual Processors DIMM Slots Power Distributor System Fans Figure 1-4. System: Top View System Features: Top Feature Description M.2 Slots Two slots for PCIe 3.0 x2 M.2 NVMe Power Supplies Dual redundant modules SATA ports allow for one Disk-on-Module SSD mounted directly on the motherboard...
  • Page 15 Chapter 1: Introduction 1.3 System Architecture This section covers the locations of the system electrical components. Riser Card Slot Riser Card Slot RSC-D2R-668G4 RSC-D2-668G4 Motherboard X12DDW-A6 Storage Backplane BPN-SAS3-LA26A-N12 Figure 1-5. Main Component Locations...
  • Page 16 Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12DDW-A6 motherboard with jumper, connector and LED locations shown. See the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.
  • Page 17 Chapter 1: Introduction Quick Reference Jumper Description Default Setting JBT1 CMOS Clear Open (Normal) Pins 1-2 (Reset JFP1 Signals for JRU1 Front Control Board (JFP1) Signal Resent Jumper Power Button Use) Connector Description Battery (BT1) Onboard CMOS battery COM1 (JCOM1) Rear I/O COM port CPU1 LUIO2 (JLUIO2) Left side PCIe 4.0 x16 riser card slot supported by CPU1...
  • Page 18 Chapter 1: Introduction Connector Description Serial Link General Purpose I/O connection header (for S-SATA4/5 SuperDOM S-SGPIO2 support) SUM-13/14 BMC firmware SUM-15/16 System BIOS USB0/1 (2.0) (J35) Front Accessible USB header with two USB 2.0 connections USB2/3 (3.0) Rear I/O USB Port 2/ Port 3 (USB 3.0) (JUSBRJ45) UID (JUIDB1) Unit Identifier (UID) button...
  • Page 19 Chapter 1: Introduction Motherboard Block Diagram CPU1-B1 CPU1-A1 CPU1-D1 CPU1-C1 CPU2-C1 CPU2-D1 CPU2-A1 CPU2-B1 10.4/11.2G CPU1 CPU2 DDR4 DDR4 PECI : 31 PECI : 30 CPU1-F1 CPU1-E1 CPU1-H1 CPU1-G1 CPU2-G1 CPU2-H1 CPU2-E1 CPU2-F1 SOCKET ID: 1 SOCKET ID: 0 DMI3 PCIe GEN4 X16 JAIOM1 PCIe GEN4 X16...
  • Page 20 Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory, etc., refer to Chapter 3 for details on installing those specific components.
  • Page 21 Chapter 2: Server Installation Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them. • In single rack installations, stabilizers should be attached to the rack. In multiple rack in- stallations, the racks should be coupled together.
  • Page 22 Chapter 2: Server Installation Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading. Circuit Overloading Consideration should be given to the connection of the equipment to the power supply circuitry and the effect that any possible overloading of circuits might have on overcurrent protection and power supply wiring.
  • Page 23 Chapter 2: Server Installation 2.4 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. This rail set fits a rack between 26.8" and 36.4" deep. The following is a basic guideline for installing the system into a rack with the rack mounting hardware provided.
  • Page 24 Chapter 2: Server Installation Releasing the Inner Rail Each inner rail has a locking latch. This latch prevents the server from coming completely out of the rack when when the chassis is pulled out for servicing. To mount the rail onto the chassis, first release the inner rail from the outer rails. Releasing Inner Rail from the Outer Rails 1.
  • Page 25 Chapter 2: Server Installation Installing the Inner Rails on the Chassis Installing the Inner Rails 1. Identify the left and right inner rails. They are labeled. 2. Place the inner rail firmly against the side of the chassis, aligning the hooks on the side of the chassis with the holes in the inner rail.
  • Page 26 Chapter 2: Server Installation Installing the Outer Rails onto the Rack 1. Press upward on the locking tab at the rear end of the middle rail. 2. Push the middle rail back into the outer rail. 3. Hang the hooks on the front of the outer rail onto the square holes on the front of the rack.
  • Page 27 Chapter 2: Server Installation 2.5 Installing the Server into the Rack Once rails are attached to the chassis and the rack, you can install the server. 1. Pull the middle rail out of the front of the outer rail and make sure that the ball bearing shuttle is locked at the front of the middle rail.
  • Page 28 Chapter 2: Server Installation Removing the Chassis from the Rack Caution! It is dangerous for a single person to off-load the heavy chassis from the rack without assistance. Be sure to have sufficient assistance supporting the chassis when removing it from the rack.
  • Page 29 Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.
  • Page 30 Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The system features a removable top cover, which allows access to the inside of the system. Removing the Top Cover 1. Press the two release buttons and slide the cover toward the rear. 2.
  • Page 31 • Thermal grease is pre-applied on new heatsinks. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor support. • Graphics in this manual are for illustration only. Your components may look different.
  • Page 32 Chapter 3: Maintenance and Component Installation The Processor Carrier Assembly The processor carrier assembly is comprised of the processor and the processor carrier. 1. Hold the processor with the land grid array (LGA, gold contacts) facing down. Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below.
  • Page 33 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the carrier and, if necessary, press it down as shown below. Lever 4. Align the CPU keys on the processor (A & B) with those on the carrier (a & b) as shown below.
  • Page 34 Chapter 3: Maintenance and Component Installation The Processor Heatsink Module (PHM) After creating the processor carrier assembly, mount the heatsink onto the carrier assembly to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied. Otherwise, apply the proper amount of thermal grease to the underside of the heatsink.
  • Page 35 Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket 1. Remove the plastic protective cover from the CPU socket. Gently squeeze the grip tabs then pull the cover off. CPU Socket with Plastic Protective Cover Grip Tabs...
  • Page 36 Chapter 3: Maintenance and Component Installation 2. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners) CPU Socket Pin1 3. Locate four PEEK nuts (A, B, C, D) and four rotating wires (1, 2, 3, 4) on the heatsink as shown below.
  • Page 37 Chapter 3: Maintenance and Component Installation 5. Align nut A (next to the triangles and pin 1) on the heatsink with threaded fastener "a" on the CPU socket. Also align nuts B, C, D on the heatsink with threaded fasteners b, c, d on the CPU socket.
  • Page 38 Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Be sure the system is shut down and all AC power cords are unplugged. 1. Use a t30-bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A, B, C, and D.
  • Page 39 Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM Detach the four plastic clips (a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (A, B, C, D) as shown below, and lift off the processor carrier assembly. Processor Carrier Assembly Pin1 Pin1...
  • Page 40 Chapter 3: Maintenance and Component Installation Removing the Processor from the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right. Carefully remove the processor from the carrier. Processor Carrier Assembly Lever Note: Handle the processor with care to avoid damage.
  • Page 41 Chapter 3: Maintenance and Component Installation 3.4 Memory Memory Support The X12DDW-A6 has 16 DIMM slots for up to 4TB of 3DS LRDIMM/LRDIMM/3DS RDIMM/ RDIMM DDR4 ECC memory or Intel Optane PMem 200 Series with speeds of 3200MHz. Intel Optane PMem is supported by the Intel Xeon Scalable Processors Platinum, Gold and selected Silver processors only.
  • Page 42 Chapter 3: Maintenance and Component Installation Use the DIMM slots listed below for memory modules. This memory population table is based on guidelines provided by Intel to support Supermicro motherboards. Memory Population for the X12 DP Motherboard, 16 DIMM Slots...
  • Page 43 Chapter 3: Maintenance and Component Installation Optane PMem Population Intel Optane PMem 200 Series, up to 8TB of PMem and 4TB DDR4. Symmetric Population for Each CPU with PMem DIMM DIMMs & AD interl- Modes PMem leve 1 - x4 DDR4 DDR4 DDR4...
  • Page 44 Balance memory. Using unbalanced memory topology, such as populating two DIMMs in one channel while populating one DIMM in another channel, reduces performance. It is not recommended for Supermicro systems. • In single-CPU configurations, memory must be installed in the DIMM slots associated with the installed CPU.
  • Page 45 Chapter 3: Maintenance and Component Installation Installing Memory Electrostatic Discharge (ESD) can damage electronic com ponents including memory modules. To avoid damaging DIMM modules, it is important to handle them carefully. The following measures are generally sufficient. • Use a grounded wrist strap designed to prevent static discharge. •...
  • Page 46 Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.
  • Page 47 NVMe or SAS/SATA. Drive carrier status indicators are described in Section 1.2 Note: Enterprise level hard disk drives are recommended for use in Supermicro servers. For compatible storage drives, see the X12DDW-A6 motherboard web page.
  • Page 48 Chapter 3: Maintenance and Component Installation Removing a Hot-Swap Drive Carrier from the System 1. Press the release button on the drive carrier, which will extend the drive carrier handle. 2. Use the drive carrier handle to pull the drive out of the chassis. Handle Release Button Figure 3-5.
  • Page 49 Chapter 3: Maintenance and Component Installation Installing a 3.5" Drive 1. Remove the dummy drive, which comes pre-installed in the drive carrier. Pull out the two locking clasps on the right outside of the carrier and lift out the dummy drive. 2.
  • Page 50 Chapter 3: Maintenance and Component Installation Insert this side second Figure 3-7. Installing a 3.5" Drive into a Carrier Installing a 2.5" Drive 1. Remove the dummy drive, which comes pre-installed in the drive carrier. Pull out the two locking clasps on the left outside of the carrier and lift out the dummy drive. 2.
  • Page 51 Chapter 3: Maintenance and Component Installation Hot-Swap for NVMe Drives Supermicro servers support NVMe surprise hot-swap. For even better data security, NVMe orderly hot-swap is recommended. NVMe drives can be ejected and replaced remotely using the BMC Dashboard. Note: If you are using VROC, see the VROC section in this manual instead.
  • Page 52 Chapter 3: Maintenance and Component Installation Checking the Temperature of an NVMe Drive There are two ways to check using the BMC Dashboard. Checking a Drive • BMC Dashboard > Server Health > NVMe SSD – Shows the temperatures of all NVMe drives.
  • Page 53 Chapter 3: Maintenance and Component Installation 3.7 System Cooling Three 4-cm fans provide the cooling for the system. Fan speed is controlled by the BMC. If a fan fails, the remaining fans will ramp up to full speed (100% duty) to compensate the cooling loss.
  • Page 54 3.8 Power Supply The chassis features redundant power supplies. The power modules can be changed without powering down the system. New units can be ordered directly from Supermicro or authorized distributors. These power supplies are auto-switching capable. This feature enables them to automatically...
  • Page 55 Indicates that the power supply is on and working Indicates system is off (in S5 state) or power supply failure has occurred. For the Solid Amber latter case, the system might need servicing. Contact Supermicro technical support. No AC power to module Replacing the Power Supply 1.
  • Page 56 Chapter 3: Maintenance and Component Installation 3.9 AIOM Network Cards The system provides network connection by means of two advanced I/O modules (AIOMs). Figure 3-13. AIOM Chassis Slots AIOM Slots Item Description from CPU1 from CPU2 Installing AIOM Cards 1. Remove the blank cover plate ( ), unscrewing the thumbscrew.
  • Page 57 Chapter 3: Maintenance and Component Installation 3.10 PCIe Expansion Cards The system can accommodate six PCIe 4.0 cards or two double-width GPUs and two PCIe cards. Limitations for Slots 1, 2, 4, and 5 The expansion card capability varies depending on your NVMe storage drive configuration. Due to PCIe 4.0 requirements, riser card slots 1 and 2 are connected by cable to P1_PCIE0/1, and slots 4 and 5 are connected by cable to P2_PCIE0/1 headers on the motherboard.
  • Page 58 Chapter 3: Maintenance and Component Installation Figure 3-16. Rear View of Riser Card RSC-D2-668G4 The same relationships apply for slots 4 and 5, and headers P2-PCIE0 and P2-PCIE1. Slots 4 and 5 on riser card on RSC-D2R-668G4 (see picture below) can be connected for use in several ways using motherboard headers P2-PCIE0 and P2-PCIE1.
  • Page 59 Chapter 3: Maintenance and Component Installation Installing Expansion Cards 1. Power down the system and remove the cover. 2. Lift the riser card bracket(s) out of the chassis using the pull-tabs. 3. In the rear of the chassis, remove the blank PCI shields that covers the chassis slot. Left Riser Card Bracket Right Riser...
  • Page 60 Chapter 3: Maintenance and Component Installation PCIe Bifurcation Settings By default, the BIOS will set bifurcation according to the detected PCIe card. Bifurcation settings can be found in the BIOS under Advanced > Chipset Configuration > North Bridge > IIO Configuration > CPU1/CPU2 Configuration. Before modifying bifurcation settings, verify that the riser card cables (if any) are connected correctly, as described in the riser card cable routing table.
  • Page 61 Chapter 3: Maintenance and Component Installation 3.11 Cable Routing Use this section to route or reroute cables. Proper routing is important to maintain airflow through the system. Cable part numbers and descriptions are available at the Online Cable Matrix. Data Cables Routing No.
  • Page 62 Chapter 3: Maintenance and Component Installation Big-4-pin NVME6 NVME2 NVME1 NVME4 NVME3 NVME5 BPN-SAS3-LA26A-N12 Figure 3-21. Backplane Cable Routing Diagram Backplane BPN-SAS3-LA26A-N12 (manual) NVMe (67cm) CBL-SAST-1267FLP-85 NVMe (40cm) CBL-SAST-1236LP-85 SATA Cable (57cm) CBL-SAST-1285LP-100 SATA Cable (68/76cm) CBL-SAST-1274LP-100 Figure 3-22. Storage Cable Routing Diagram...
  • Page 63 Chapter 3: Maintenance and Component Installation RSC-D2-668G4 RSC-D2R-668G4 Riser (8cm) CBL-SAST-1208LP-85 Figure 3-23. Riser Card Cable Routing Diagram...
  • Page 64 Chapter 3: Maintenance and Component Installation MB Power Cables, 24 and 8-pin Backplane Power Cable, 4-pin PMBus Cable, 5-pin Fan Cable, 4-pin Front Panel Control Cable, 16-pin Chassis Intrusion Cable, 2-pin Figure 3-24. Non-Storage Cable Routing Diagram...
  • Page 65 Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the jumpers, connections and LEDs on the motherboard and provides pinout definitions. Some connections might not be used in this system. A motherboard layout indicating component locations may be found in Chapter 1.
  • Page 66 The JTPM1 header is used to connect a Trusted Platform Module (TPM)/Port 80, which is available from Supermicro. A TPM/Port 80 connector is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM associated with the storage drive is not installed in the system.
  • Page 67 Chapter 4: Motherboard Connections RAID Key Header An Intel VROC RAID Key header is located at JRK1. It supports VMD used in creating optional advanced NVMe RAID configurations. RAID Key Header Pin Definitions Pin# Definition Ground RAID_KEY_PU Ground PCH_RAID_KEY VROC Key Note: This drawing is for illustration only.
  • Page 68 4, S-SATA 5) supported by the Intel PCH C621A chipset. S-SATA 4/S-SATA 5 can be used with Supermicro SuperDOMs which are orange SATA DOM connectors with power pins built in, and do not require external power cables. S-SATA 4/S-SATA- 5 ports are compatible with...
  • Page 69 Chapter 4: Motherboard Connections Control Panel JF1 contains header pins for various control panel connections. See the figure below for the pin locations and definitions of the control panel buttons and LED indicators. All JF1 wires have been bundled into a single cable to simplify this connection. Make sure the red wire plugs into pin 1 as marked on the motherboard.
  • Page 70 Chapter 4: Motherboard Connections Power Fail LED The Power Fail LED connection is located on pins 5 and 6 of JF1. Power Fail LED Pin Definitions (JF1) Pin# Definition 3.3V PWR Supply Fail Overheat (OH)/Fan Fail Connect an LED cable to pins 7 and 8 of JF1 to use the Overheat/Fan Fail LED connections. The LED on pin 8 provides warnings of overheat or fan failure.
  • Page 71 Chapter 4: Motherboard Connections Power LED The Power LED connection is located on pins 15 and 16 of JF1. Power LED Pin Definitions (JF1) Pin# Definition 3.3V Power LED NMI Button The non-maskable interrupt button header is located on pins 19 and 20 of JF1. NMI Button Pin Definitions (JF1) Pin#...
  • Page 72 Chapter 4: Motherboard Connections 4.3 Input/Output Ports Figure 4-2. Rear I/O Ports Rear I/O Ports Description Description Dedicated BMC LAN USB (3.0) COM Port USB (3.0) UID Switch LAN Ports There is a dedicated BMC LAN port on the I/O back panel. There can also be two or more network LAN ports depending on the option you purchased.
  • Page 73 Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.
  • Page 74 Chapter 4: Motherboard Connections 4.5 LED Indicators Network LAN LEDs The Ethernet ports each have two LEDs. One LED indicates activity when flashing green. The other may be green, amber or off to indicate the speed of the connection. BMC-Dedicated LAN LEDs A dedicated BMC LAN port provided a connection to the BMC.
  • Page 75 If you will be using RAID, you must configure RAID settings before installing the Windows OS and the RAID driver. Refer to the RAID Configuration User Guides posted on our website at www.supermicro.com/support/manuals. Installing the OS 1. Create a method to access the MS Windows installation ISO file. That can be a USB flash or media drive.
  • Page 76 Chapter 5: Software 3. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.
  • Page 77 The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to to a USB flash or media drive.
  • Page 78 There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.
  • Page 79 Intel VROC RAID Key 6.1 Storage Control Cards Supermicro offers controller cards for some storage options. Storage Protocols Supported The storage drive bays can support SATA or SAS. SATA – The default configuration supports SATA drives. SAS – An add-on controller card can support up to SAS (or SATA) drives. Additional cables are required.
  • Page 80 Chapter 6: Optional Components 6.2 GPU Support The system can accommodate two FHFL double-width x16 GPUs and two PCIe cards, or up to six FHHL x8 single-width GPUs cards. GPU Support Quantity Two to six Slot 2 (On RSC-D2R-668G4, connect P2_PCIE0 to CN3, P2_ PCIE1 to CN2) Available Slots Slot 3...
  • Page 81 Chapter 6: Optional Components Installing the Cable Management Arm 1. Slide CMA connector #1 forward onto the two posts on the rear of the right inner rail (right side when viewed from the front). It snaps into place. 2. Slide CMA connector #2 forward onto the two posts on the rear of the right middle rail. It snaps into place.
  • Page 82 Chapter 6: Optional Components 3. Slide CMA connector #3 forward onto the two posts on the rear of the left middle rail. It snaps into place. 4. For CMA connector #4, align the metal tabs with the slots on the rear of the left outer rail and push it forward.
  • Page 83 Chapter 6: Optional Components Figure 6-4. Routing the Cables 5. Open the four red plastic caps and route the cables into the wire carrier. 6. If necessary, adjust the U-brackets to clear chassis components. Figure 6-5. Adjusting the U-Brackets...
  • Page 84 It enables the motherboard to deny access if the TPM associated with the hard drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf. • AOM-TPM-9670V •...
  • Page 85 Chapter 6: Optional Components 6.5 Intel Virtual RAID on CPU (VROC) Intel Virtual RAID on CPU (Intel VROC) is an enterprise RAID solution for NVMe SSDs ® directly attached to Intel Xeon Scalable processors. Intel Volume Management Device (VMD) is an integrated controller inside the CPU PCI-E root complex. •...
  • Page 86 Chapter 6: Optional Components Additional Information Additional information is available on the product page for the Supermicro add-on card and the linked manuals. www.supermicro.com/en/products/accessories/addon/AOC-VROCxxxMOD.php Hardware Key The Intel VROC hardware key is a license key that detects the Intel VROC SKU and activates the function accordingly.
  • Page 87 Chapter 6: Optional Components Configuring NVMe RAID Manually RAID for NVMe SSDs is enabled by default when Intel VROC Raid Key is populated. It may be managed manually through the UEFI BIOS. 1. Reboot the server and press [DEL] key to access the BIOS options. 2.
  • Page 88 Chapter 6: Optional Components Figure 6-8. BIOS, Manual Mode (Example—your server may look different.) 3. Select the desired PStack# to Enable or Disable the corresponding Intel VMD controller Figure 6-9. BIOS, Enabling VMD for Pstack0...
  • Page 89 Chapter 6: Optional Components 4. Select the desired PCIe slot to Enable or Disable Intel VMD functionality according to the current hardware configuration being used. Hot Plug Capability can also be Enabled or Disabled. Figure 6-10. BIOS, Enabling VMD Functionality per Slot 5.
  • Page 90 Chapter 6: Optional Components Figure 6-12. BIOS, Enabling CPU2 Example 6. Press [F4] to save the configuration and reboot the system and press [DEL] to enter BIOS. Note: Disabling the VMD controller without first deleting the associated existing RAID volume can lead to unexpected behavior. This action is strongly not recommended. Note: The effects of physically changing or swapping a CPU on the VMD controller enablement has not yet been thoroughly tested or documented.
  • Page 91 Chapter 6: Optional Components 10. If cross-controller RAID is required, select Enable RAID spanned over VMD Controller. Figure 6-13. Created Volume without Figure 6-14. Created Volume with enabling RAID spanned over VMD enabling RAID spanned over VMD controller controller 11. Select specific disks for RAID with an [X]. •...
  • Page 92 Chapter 6: Optional Components Status Indications An LED indicator on the drive carrier shows the RAID status of the drive. Drive Carrier Status LED Indicator Status State (red) Normal function Locating 4 Hz blinking Fault Solid on Rebuilding 1 Hz blinking IBPI SFF 8489 Defined Status LED States Hot Swap Drives Intel VMD enables hot-plug and hot-unplug for NVMe SSDs, whether from Intel or other...
  • Page 93 Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the Products option. •...
  • Page 94 Security Center for recent security notices Supermicro Phone and Addresses 7.2 BMC Interface The system supports a Baseboard Management Controller (BMC) interface. It provides remote access, monitoring and management. There are several BIOS settings related to the BMC.
  • Page 95 Chapter 7: Troubleshooting and Support General Technique If you experience unstable operation or get no boot response, try: 1. With power off, remove all but one DIMM and other added components, such as add-on cards, from the motherboard. Make sure the motherboard is not shorted to the chassis. 2.
  • Page 96 • Memory: Make sure that the memory modules are supported. Refer to the product page on our website at www.supermicro.com. Test the modules using memtest86 or a similar utility. • Storage drives: Make sure that all drives work properly. Replace if necessary.
  • Page 97 When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.
  • Page 98 In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using the BMC Dashboard. The BMC manual is available at www.supermicro.com/manuals/ other/BMC_Users_Guide_X12_H12.pdf. Check Error Log 1.
  • Page 99 Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 100 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 101 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 102 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 103 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.
  • Page 104 Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.
  • Page 105 7.9 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.
  • Page 106 For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.11 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.
  • Page 107 San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.
  • Page 108 Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 109 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 110 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 111 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 112 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 113 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components (except for hot-swap components). 電源切断の警告...
  • Page 114 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 115 Appendix A: Warning Statements Attention Seul le personnel autorisé et le personnel de maintenance qualifié doivent être autorisés à installer, remplacer ou entretenir cet équipement.. !‫אזהרה‬ ‫.יש לאפשר רק צוות מורשה ואנשי שירות מוסמכים להתקין, להחליף או לטפל בציוד זה‬ ‫.ينبغي...
  • Page 116 Appendix A: Warning Statements Warnung Gefahr der Instabilität. Das Rack kann umkippen und schwere Verletzungen verursachen. Lesen Sie die Installationsanweisungen, bevor Sie das Rack in die Einbauposition ausfahren. Belasten Sie die auf den Gleitschienen montierten Geräte nicht in der Einbauposition. Lassen Sie die auf den Gleitschienen montierten Geräte nicht in der Einbauposition.
  • Page 117 Appendix A: Warning Statements Waarschuwing Gevaar voor instabiliteit. Het rek kan kantelen en ernstig persoonlijk letsel veroorzaken. Lees de installatie-instructies voordat u het rek uitschuift naar de installatiepositie. Plaats geen last op de op de glijrail gemonteerde apparatuur in de installatiepositie. Laat de op de glijrail gemonteerde apparatuur niet in de installatiepositie staan.
  • Page 118 Appendix A: Warning Statements ‫אזור עם גישה מוגבלת‬ !‫אזהרה‬ ‫יש להתקין את היחידה באזורים שיש בהם הגבלת גישה. הגישה ניתנת בעזרת‬ (.‫'כלי אבטחה בלבד (מפתח, מנעול וכד‬ . ‫تخصيص هذه انىحذة نترك ب ُ ها ف مناطق محظورة تم‬ ‫، م َ كن انىصىل إن منطقت محظورة فقط من خالل استخذاو أداة خاصت‬ ‫أو...
  • Page 119 Appendix A: Warning Statements Battery Handling CAUTION: There is risk of explosion if the battery is replaced by an incorrect type. Replace the battery only with the same or equivalent type recommended by the manu- facturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 120 Appendix A: Warning Statements ‫.هناك خطر االنفجار إذا تم استبدال البطارية بنوع غري صحيح‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리를 잘못된 종류로 교체하면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제조 사에서...
  • Page 121 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 122 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 123 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 124 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 125 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 126 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 127 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 128 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 129 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...
  • Page 130 Appendix B: System Specifications Appendix B System Specifications Processors Dual 3rd Gen Intel Xeon Scalable processors in P+ (LGA-4189) sockets with up to 40 cores and a thermal design power (TDP) of up to 270W Chipset Intel PCH C621A BIOS AMI BIOS, ACPI 3.0 or later, PCI firmware 4.0 support, BIOS rescue hot-key, SPI dual/quad speed support, RTC (Real Time Clock) wakeup, and SMBIOS 3.0 or later Memory...
  • Page 131 Appendix B: System Specifications Operating Environment Operating Temperature: 10º to 35º C (50º to 95º F) Non-operating Temperature: -40º to 60º C (-40º to 140º F) Operating Relative Humidity: 8% to 90% (non-condensing) Non-operating Relative Humidity: 5% to 95% (non-condensing) Certified Safety Models Compliant with UL or CSA: LA26TS-R12X12, LA26-12, LA26TS-12, LA26-R12X12 Regulatory Compliance...
  • Page 132 Appendix B: System Specifications BSMI RoHS Statement 限 限 用 用 物 物 質 質 含 含 有 有 情 情 況 況 標 標 示 示 聲 聲 明 明 書 書 Declaration of the Presence Condition of the Restricted Substances Marking 設備名稱: 伺服器/Server Equipment name Type designation (Type)
  • Page 133 Appendix B: System Specifications 警告使用者 : 此為甲類資訊技術設備，於居住環境中使用時，可能會造成射頻擾動，在此種情況下， 輸入額定: 100- 127 V~, 60-50 Hz, 12-10A (x2) 200- 240 V~, 60-50 Hz, 8.5-7A (x2) *使用者不能任意拆除或替換內部配備...
  • Page 134 Appendix B: System Specifications...
  • Page 135 Appendix B: System Specifications...
  • Page 136 Appendix B: System Specifications Statement of Volatility The Statement of Volatility provides information about volatile and non-volatile components of the SYS-620C-TN12R. When power is removed from the system, non-volatile components retain their data, while volatile components lose their data. SYS-620C-TN12R Device Reference Volatility...